Mercure Sheffield St Paul's Hotel & Spa 4 stars

Customer review rating (ALL Rating) 4.0/5 224 reviews

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Description

Hotel extras

  • The Yard restaurant serves international cuisine

  • A fitness centre, including a spa, sauna and steam room

  • Indoor-heated swimming pool for all guests

  • Seven meeting rooms which can accommodate up to 600 guests

  • Central location, with excellent travel links

Our accommodation(s)

Hotel location

Mercure Sheffield St Paul's Hotel & Spa

119 Norfolk street
S1 2JE SHEFFIELD
United Kingdom

GPS:53.380455, -1.468413

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

THE YARD

The Yard at St. Pauls adds more variety to your meal, offering contemporary British cuisine including quality steaks as well as the freshest and most beautifully prepared fish and seafood delicacies.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  224 reviews

TripAdvisor Rating  4.1/5  3,854 reviews

Not the best

TripAdvisor rating 2.0/5

vibeadimeu TripAdvisor review

Very rare i leave negative reviews but unfortunately our stay wasn't pleasant. The provilaged king suite was advertised as a kingsize bed but in reality it was two beds pushed together luckily my wifes half was comfy but mine was like sleeping on a bag of nails and had partly collapsed. Also the location of the room was right next to the lifts room 506 ( avoid!! ) which are a constant drone throughout the night and morning which with an added uncomfortable bed sleep wasn't an option. Bathroom also had black mold and some of the rooms appliances didn't work. Location lobby and breakfast was nice and staff very friendly. Steam and sauna was very busy and a couple of drunk guest did spoil it ( wasn't the cleanest also ) made a complaint in the morning and was just told sorry. Unfortunately we wont be returning!

Poor hotel, not four star

TripAdvisor rating 2.0/5

Stewart H TripAdvisor review

We stayed here last night. In room 130. Location is ideal. Check in experience was poor. Signing a piece of paper to have the card reader to pay for breakfast put on top whilst writing. Room. Large but that's about it. The furniture is dated and damaged. Mini bar advertised. Fridge empty. No milk or tea or coffee but a kettle provided. Wardrobe had no doors. The extractor fan in the bathroom was on constantly. There was a sewerage smell in the bathroom which is why I suspect they don't allow the extractor to turn off. The bed was horrendous. Uncomfortable mattress. Everytime you move on the bed, even a fraction, the base creaked like it was about to break (I'm not that heavy)! Pillows, flat as pancakes may as well not have been there. Air con doesn't work. Carpet filthy. Bar area. Absolutely filthy. Appears welcoming. You sit on a chair and see the stained muck. The only plus point, was the breakfast was nice. However the facilities so poor this is overall a terrible hotel. I was going to raise this on check out. We weren't even asked how our stay was! If anybody from the hotel does read this, I would be happy to share my experience with you.

Dear stewarthW888OYM Thank you for your feedback after your recent stay at the Mercure Hotel and Spa in Sheffield. We are sorry to hear you had a bad experience please accept our apologies as this is not the standard we like to pass on to our guests. If you can contact us direct on h6628@accor.com and we can discuss this further with you. Yours sincerely Mercure Hotel and Spa Sheffield

Spa treatment

TripAdvisor rating 5.0/5

M T TripAdvisor review

Me and my mum had Lucy and Saffron for the Ishga face and body treatment both lovely girls the treatment was unreal, thankyou x

Dear mtY3767XV Thank you for reviewing your recent visit to the Mercure Hotel and Spa in Sheffield so pleased to hear you had a wonderful experience and enjoyed your treatments with Lucy and Saffron I will make sure your comments are passed on to them and we look forward to you returning to the hotel in the near future. Yours sincerely Mercure Hotel and Spa Sheffield

Facial

TripAdvisor rating 5.0/5

jemmaaddy1 TripAdvisor review

Laura and Lucy did the facials for me and my mum. The products are beautiful and the facial was amazing, highly recommended. We will both be back next month for the foot massages. Its a great spa with lovely relaxation rooms.

Dear Jemmaddy1 Thank you for reviewing your recent visit to the Mercure Hotel and Spa for your treatments that you had its lovely to hear the feedback and that your facials were amazing I will make sure your lovely comments are passed on to Laura and Lucy and look forward to welcoming you back for your future treatments. Yours sincerely Mercure Hotel and Spa Sheffield

An enjoyable New Year experience

TripAdvisor rating 4.0/5

FrequentFlier28761 TripAdvisor review

We go every year with the grandchildren to the pantomime but apart from that the GCs just love the whole experience of visiting the hotel, having breakfast etc. The staff are very good with them. We also think the attached pool and saunas etc which are included in the price of the rooms are very well run.

Dear FrequentFlier28761 Thank you for reviewing your stay at the Mercure Hotel and Spa in Sheffield we are so pleased to hear you had a great stay with your grandchildren and the staff made you all feel very welcome we hope you will return to the hotel in the near future. Yours sincerely Mercure Hotel and Spa Sheffield

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Other web-users rate our hotel

  • 905 reviews 9.3/10 Location
  • 1,315 reviews 5.8/10 Room
  • 939 reviews 7.8/10 Service
  • 12 reviews 5.4/10 WiFi
  • 438 reviews 4.9/10 Cleanliness
  • 420 reviews 5.5/10 Amenities
  • 359 reviews 7.1/10 Breakfast
  • 296 reviews 5.1/10 Vibe

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