Mercure Sheffield St Paul's Hotel & Spa 4 stars

Customer review rating (ALL Rating) 3.8/5 1,064 reviews

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Description

Hotel extras

  • The Yard restaurant serves international cuisine

  • A fitness centre, including a spa, sauna and steam room

  • Indoor-heated swimming pool for all guests

  • Seven meeting rooms which can accommodate up to 600 guests

  • Central location, with excellent travel links

Our accommodation(s)

Hotel location

Mercure Sheffield St Paul's Hotel & Spa

119 Norfolk street
S1 2JE SHEFFIELD
United Kingdom

GPS:53.380455, -1.468413

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

THE YARD

The Yard at St. Pauls adds more variety to your meal, offering contemporary British cuisine including quality steaks as well as the freshest and most beautifully prepared fish and seafood delicacies.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  1,064 reviews

TripAdvisor Rating  4.0/5  3,730 reviews

Very nice gym and spa treatments

TripAdvisor rating 5.0/5

N K TripAdvisor review

Been a member at Mercure hotel gym for over 6 months upgraded my membership to spa club membership . All the staff from reception desk to Gym staff especially Joe the personal trainer are great very friendly and very helpful And all the staff in the spa treatments a credit to Craig the manager and a credit to Jose spa operations manager All the staff Are a real credit to the leisure fraternity Highly recommended by Naz khan and Waleed who has also recently joined on my recommendation

Building tired and room boiling

TripAdvisor rating 2.0/5

unners72 TripAdvisor review

We booked this hotel as a treat instead of our usual go to Premier Inn. The hotel is showing its age now and it will have to up it's game with a Raddison opening across the road. The staff are really welcoming and friendly we got our cards to go to our room on the 3rd floor 314 , the room was very large but dated and the aircon did not work as the control panel had a blanking plate on it. This being the hottest day of the year we went back to reception and they moved us to the top floor room 606 telling us the aircon definitely worked in this room. The room was a lot more modern than the first room but the view a bit limited but not really a problem unlike the aircon! It was blowing so set the temperature and went out for the evening when we got back it was still 26.5 0c ! Worst night sleep I've ever had, not once went under the duvet when I finally got up at 9.30 it was now 27 0c ! .I was sweating that much I didn't use the shower as I probably have trouble drying off, we left 2 hours early and on leaving the room we noticed straight away that the hallway was actually cooler. Wish we had stayed where we were on floor 3 as the room seemed cooler or the Premier Inn.

well located for the snooker, but in need of a refurb, bedrooms very basic and not welcoming no better than s Premier Innn

Customer review rating 1.5/5

Anthony M. Families - Confirmed reviews ALL

Bedrooms not clean found god knows what behind the mirror and cotton buds in the chair, complained to no effect. Short on bar staff

Dear Anthony Thank you for taking the time to tell us about your experience at the Mercure Sheffield St Paul's Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours sincerely, Mercure Hotel and Spa Sheffield

Security issues

Customer review rating 3.0/5

Anonymous Families - Confirmed reviews ALL

Very concerned with security levels at the hotel. Lifts completely accessible by anyone. The hotel needs a card system that allows only guests to access floors. Stairs also accessible to anyone. Outside hotel lots of undesirable activity homeless drug dealers. Quite worrying for female guests. Car parking needs to be sorted. Rooms need attention as they look old and tired.

Dear Sarah Thank you for taking the time to tell us about your experience at the Mercure Sheffield St Paul's Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours sincerely, Mercure Hotel and Spa Sheffield

Well located for the Crucible Theatre

Customer review rating 3.5/5

James R. Couples - Confirmed reviews ALL

I arrived to find that I had been booked into a room on the 6th floor and then to find that the elevator to the 6th floor didn’t work, so you had to go to the floor below and walk up. Not a great start. When I pointed out that this was less than ideal, especially given that I had booked and paid a full year in advance, the Duty Manager to be fair to him did promise to move us the next morning which he did. However, the broken elevator to my mind is symptomatic of a hotel that frankly needs a proper refurbishment as it has become very tired, eg the floor tiles in the restaurant are cracked in many places, the seats are stained. It just needs money spent on it to bring it up to modern day standards.

Dear James, We very much appreciate your comments regarding your stay at the Mercure Sheffield St Paul's Hotel & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely, Mercure Hotel and Spa Sheffield

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Other web-users rate our hotel

  • 922 reviews 9.2/10 Location
  • 1,690 reviews 5.4/10 Room
  • 1,352 reviews 7.1/10 Service
  • 25 reviews 8.2/10 WiFi
  • 811 reviews 5.8/10 Comfort
  • 579 reviews 4.9/10 Cleanliness
  • 468 reviews 7.8/10 Breakfast
  • 444 reviews 5.7/10 Amenities

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