Mercure Sheffield St Paul's Hotel & Spa 4 stars

Customer review rating (ALL Rating) 3.9/5 725 reviews

Mercure Sheffield St Paul's Hotel & Spa - Image 1
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Description

Hotel extras

  • The Yard restaurant serves international cuisine

  • A fitness centre, including a spa, sauna and steam room

  • Indoor-heated swimming pool for all guests

  • Seven meeting rooms which can accommodate up to 600 guests

  • Central location, with excellent travel links

Our accommodation(s)

Hotel location

Mercure Sheffield St Paul's Hotel & Spa

119 Norfolk street
S1 2JE SHEFFIELD
United Kingdom

GPS:53.380455, -1.468413

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

THE YARD

The Yard at St. Pauls adds more variety to your meal, offering contemporary British cuisine including quality steaks as well as the freshest and most beautifully prepared fish and seafood delicacies.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  725 reviews

TripAdvisor Rating  4.0/5  3,765 reviews

Awful stay sept 2024

TripAdvisor rating 1.0/5

ljphi TripAdvisor review

Stayed in room 534 on 30th was due to be there 2 days. Arrived late 8/9 due to weather. Walked into room above me ceiling was stained and unsightly, room smelt damp and dusty. Air conditioning on full pelt was freezing cold. Adjusted air conditioning to warm room was blasted with damp dusty burning smell... Asked when checked in about room service and was assured all details in room. Got changed into nightwear and looked for details to order room service none!!! Could not be bothered to get dressed to go downstairs ate biscuits in bag. Stay regularly in Sheffield second time here would not go back awful room.

Going Downhill??

TripAdvisor rating 3.0/5

MonsieurTT TripAdvisor review

We have used this hotel quite a number of times for “weekend” breaks in Sheffield and always enjoyed the experience. We returned after a gap of a few years. For us the closure of John Lewis and Debenhams have killed city centre shopping, so little reason to visit Sheffield these days. Check-in was friendly and efficient, check-in time was 3pm so we had quite a wait, but this enabled us to have a pleasant drink and light lunch in the bar. Our room 422 was a good size and clean. Furnishings were basic but adequate, (apart from no TV in the room on arrival but this was soon rectified). Some maintenance is obviously required, one wardrobe door was missing and veneer edgings on the furniture damaged or missing. We also noticed lots of bumps and scratches along the corridor walls and doors. There is no soap provided other than the dispensers fixed to the separate shower wall and beside the sink. The bath had a soap dish but with no soap within reach it is hard to see how you would use the bath tub effectively. Bed and bedding were comfy and cosy. Breakfast was good but hot food on cold plates is never a good idea. We recall previously being seated and tea or coffee brought to the table. Now you have to “brew” your own tea in a vulgar “mug” (no cups & saucers) using tea bags and hot water from the coffee machine, also no small milk jugs just one very large and heavy jug which everyone had to queue to use. We got the impression that a “cost cutting” program may be in place which seemed out of step with the room price of £202! Two weeks earlier the price was £160! Overall, our stay was OK but some worrying signs of the hotel going downhill, that would be a shame. For this visit we have downgraded our rating to 3 star. With new competition in the area (Radisson Blu) we may consider other places to stay for future visits.

Lovely clean friendly high end hotel that's not too expensive

TripAdvisor rating 5.0/5

Mellymel H TripAdvisor review

Beautiful clean and friendly hotel. Staff are amazing, very friendly, very welcoming. Bedrooms are spacious, clean. No car park on site but you get a discounted rate if you ask the reception to validate your ticket. 3 minute walk to hotel. Very close to city centre, view of the water feature from hotel. Stayed here numerous times and can never fault the place. The spa/gym used to be included in the room price but it's extra now.

Lock your doors

TripAdvisor rating 1.0/5

Asavelin TripAdvisor review

I stayed for work at this hotel and had the most terrifying experience of my life. I was awakened at 3am by noises which I assumed were from the corridor. Gradually I became aware they were coming from my bathroom. I went to check and there was an unknown man standing in my bathroom wearing only his underwear. He wouldn't leave even after I called 999. The hotel staff eventually removed him. He was the guest from the next door room and was either drunk or sleepwalking. It turns out that my door, which was very heavy and had swung shut behind me, was not fully closed and he was able to access my room by just pushing on the door. The door looked shut, but was not. There are door chains but these are just a small, unlabeled switch at waist height. It certainly was not obvious to me what they were. The hotel staff seemed to be largely concerned with reputation management. Before they had established the details of the situation, they told the police not to attend and told me it was against the law for the police to attend if the hotel did not want them to (which is not true). They then checked whether the guy had entered my room using a key - so they could establish whether or not they were liable. The next morning they refused to tell me whether the guy had checked out - so I spent a second night wondering whether the same thing would happen again. I honestly thought I was going to be raped that night. The sweat was dripping from my hands I was so frightened.

Decent hotel but new charge for pool disappointing

Customer review rating 3.0/5

Carol Couples - Confirmed reviews ALL

We have stayed here for many years and I’m pleased to say the hotel has improved its standards to those we used to experience. It was clean, comfortable and the staff pleasant and capable. However, it was so annoying to find that a £10 charge is now being levied to use the pool. We weren’t made aware of it until we asked for towels in the spa. We only use this hotel because it has a pool and it is unreasonable to charge extra when room charges are already high. I doubt we will return.

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Other web-users rate our hotel

  • 917 reviews 9.4/10 Location
  • 1,512 reviews 5.8/10 Room
  • 1,225 reviews 7.7/10 Service
  • 16 reviews 7.7/10 WiFi
  • 476 reviews 5.5/10 Cleanliness
  • 421 reviews 8/10 Breakfast
  • 306 reviews 6.1/10 Vibe
  • 300 reviews 5.1/10 Value

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