Mercure Sheffield St Paul's Hotel & Spa 4 stars

Customer review rating (ALL Rating) 3.8/5 1,130 reviews

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Mercure Sheffield St Paul's Hotel & Spa - Image 1
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Mercure Sheffield St Paul's Hotel & Spa - Image 3
Mercure Sheffield St Paul's Hotel & Spa - Image 4
119 Norfolk street, S1 2JE SHEFFIELD, United Kingdom

Description

Hotel extras

  • The Yard restaurant serves international cuisine

  • A fitness centre, including a spa, sauna and steam room

  • Indoor-heated swimming pool for all guests

  • Seven meeting rooms which can accommodate up to 600 guests

  • Central location, with excellent travel links

Our accommodation(s)

Hotel location

Mercure Sheffield St Paul's Hotel & Spa

119 Norfolk street
S1 2JE SHEFFIELD
United Kingdom

GPS:53.380455, -1.468413

Telephone
Fax +44 114 278 2076

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

THE YARD

The Yard at St. Pauls adds more variety to your meal, offering contemporary British cuisine including quality steaks as well as the freshest and most beautifully prepared fish and seafood delicacies.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  1,130 reviews

TripAdvisor Rating  4.0/5  3,722 reviews

Well located

Customer review rating 3.0/5

Simon C. Couples - Confirmed reviews ALL

A lovely room, very clean. Limited menu for evening food from the bar though the daytime sandwiches were very nice. I was very disappointed to be charged £10 to use the pool, this would be extremely high for any facility but with the cost of the room I thought that this was inappropriate.

Good stay, thanks!

Customer review rating 4.5/5

Steve H. Business - Confirmed reviews ALL

Overnight for business. Well located, comfortable and quiet. Breakfast is good, a nice buffet.

Broken equipment and Spa- were not told before paying.

TripAdvisor rating 3.0/5

PurpleWolfZo TripAdvisor review

Me and a friend booked a day pass for £25 each- were really excited to go as a treat. Were left disappointed- hot/cold shower felt like a regular shower temperature,with the cold not working. Ice room was open but not on, with no ice. The steam room, sauna and aroma room were all poor quality- all rooms were the same- steamy. There was no difference in the temperature or heat of the rooms, which we were expecting, especially because the sauna was supposed to be hot. The thing we found most disappointing was that we weren't made aware of any of the issues beforehand- as we had paid on the day at reception. All of the regulars said this was a common occurance with broken/ poor quality equipment. We ended up staying there for 30 mins before deciding to complain to reception, who said they were hoping for it to be fixed in a few weeks. Even if it was fixed, we both decided we wouldn't come again. Only saving element was that we were refunded quickly.

Dear PurpleWolfZo Thank you for your review after your recent visit to the spa at the Mercure Hotel in Sheffield. Please accept our apologies that you were not informed prior to your arrival regarding certain things that were out of order will make sure your comments are passed on to the Spa manager for him to review your comments and pleased you got your refund very quickly and efficiently. Yours sincerely Mercure Hotel and Spa Sheffield

Rooms fine, customer service lacking

TripAdvisor rating 3.0/5

justaperson2018 TripAdvisor review

We attended a wedding here, and stayed the night. The hotel room was clean, comfortable and spacious, however there were several things that were not ideal. Trying to book took a lot of effort and was far from smooth. We were given a specific contact via the wedding party. From that email we were told that someone would contact us on a given date to make the booking. They didn't. After several tries, I got in touch with a staff member, who took some details and sent a confirmation email. However they didn't ask how many nights we would be staying, or which day we would arrive. Eventually I managed to get in touch with them again to correct this, but I had to chase up the confirmation, which had evidently been forgotten. At the wedding reception itself, we were so crammed in that the waiting staff couldn't get round our table. Therefore, half the guests on the table did not receive bubbly for the toasts; and we had to pass the plates across the table ourselves. Also, if anyone wanted to get up from the table, we all had to shuffle along, almost onto each other's laps, to enable it! On the night we stayed, I asked the receptionist what time breakfast would be in the morning (a Saturday). She said 7 - 9 am. It seemed somewhat early, but there was no information in the room to contradict it, so we set an alarm, got up considerably earlier than we would have liked to, and came downstairs to discover that in fact breakfast went on until 10.30. Not exactly a relaxing start to the day. Overall, then, the customer service we receive rather took the shine off what should have been a special stay. I do hope things improve for future guests.

Staff not engaged.

Customer review rating 0.5/5

Family S. Families - Confirmed reviews ALL

Staff were not engaged, not helpful at all. Did not make you feel welcomed. Spa facilities are poor, out dated. Was asked to pay extra to use, for a family of 5, cost more than the room itself. Not impressed at all.

Dear Sandeep Thank you for taking the time to tell us about your experience at the Mercure Sheffield St Paul's Hotel & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours sincerely, Mercure Hotel and Spa Sheffield

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Other web-users rate our hotel

  • 949 reviews 9.2/10 Location
  • 1,751 reviews 5.5/10 Room
  • 1,414 reviews 7/10 Service
  • 26 reviews 8/10 WiFi
  • 602 reviews 4.9/10 Cleanliness
  • 492 reviews 8/10 Breakfast
  • 451 reviews 5.8/10 Amenities
  • 393 reviews 4.8/10 Wellness Area

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.