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Mercure Winchester Wessex Hotel 4 stars

Customer review rating 3.8/5 5,365 reviews

ALLSAFE approved hotel

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Mercure Winchester Wessex Hotel
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+ 8 Services

Hotel extras

  • Five fully-equipped meeting rooms for up to 200 guests

  • Wedding facilities capable of accommodating 200 guests

  • Nearby attractions include Winchester Cathedral

  • Enjoy traditional British cuisine at the Wessex restaurant

  • Pet friendly hotel

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking Paying
  • Reduced mobility facilities
  • Pets allowed Paying
  • 100% non-smoking hotel
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Dry cleaning / Ironing Paying
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 5 Meeting room(s)
  • Copy/print service available

Hotel location

Mercure Winchester Wessex Hotel

Paternoster Row
SO23 9LQ winchester
united kingdom

Tel: +441962861611

Fax: (+44)1962/849617

Check-in from 14h00

Check out up to 12h00

  • By plane

    BOURNEMOUTH INTERNAT At 59.4km / 36.91 miles

  • By plane

    LONDON HEATHROW At 86.7km / 53.88 miles

  • By plane

    SOUTHAMPTON At 19km / 11.81 miles

  • By train

    WINCHESTER At 1.6km / 0.99 miles

GPS :51.06123, -1.311941

Our accommodation(s)

The hotel offers executive and classic bedrooms, some available with an interconnecting option. All rooms are non-smoking, have WiFi access and 24-hour room service. All bedrooms are equipped with a hair dryer, ironing facilities, flatscreen TV with international channels, complimentary toiletries and tea and coffee making facilities.

Compact Double Room

  • Max. number of persons: 2
  • Area: From 10 / 108 sq ft
  • Wireless internet in your room
  • Business Desk
  • Bathroom products
  • Iron
  • Direct dial telephone

Our restaurants and bars

WESSEX RESTAURANT

Type of cuisine: Bistro

The Wessex Restaurant is closed at the moment

  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday Closed

KING'S LOUNGE

Limited opening times for foreseeable future

Non contractual photo

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 218

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 200 people

Find out more

Our guest reviews for
Mercure Winchester Wessex Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 3.8/5

5,365 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,998 reviews

Great location

Customer review rating 3.5/5

Lauren Friends - 25/07/2021 Confirmed reviews ALL

The hotels location is brilliant, just a very short walk to the high street, bars, pubs and restaurants. The car park is laid out really badly and lots of people had trouble parking because of this. It’s also not included in the price of the stay. I think it was an additional £15 for 24hours. The hotel itself was nice, the room was a little tired and could have been a bit cleaner but other than that it was fine.

Lovely location

Customer review rating 4.0/5

Rose Couples - 25/07/2021 Confirmed reviews ALL

Good short stay

Location, location, location

Customer review rating 4.5/5

Henry Couples - 25/07/2021 Confirmed reviews ALL

Nice large executive room overlooking the green, although there were large trees blocking the view to the cathedral. Not air conditioned and a fan provided, but no virus concerns for recirculated air conditioning, so we felt safer. The Hotel is a bit tired, but it did not matter as it is perfectly located to walk around town, and eat in many restaurants such as The Ivy, or Rick Steins just across the street. We will return when we next head to Southampton for a cruise.

The hotel is well located but hotel needs a full refurb

Customer review rating 2.0/5

Stephen D. Couples - 25/07/2021 Confirmed reviews ALL

We experienced a problem with one of the guests throwing things out the window and shouting in the early hours of the morning finally being removed by the police. It later transpired that it was the same women who was mithering us at the hotel bar a little earlier. We felt that we should have been made aware that you were housing the homeless due to the Covid pandemic and made us aware of this at the time of booking or at least reopened to the public once these unfortunate people had been relocated from your hotel , as paying guests you had a duty of care to inform us. I hope you make other guests aware of this

Disappointed

Customer review rating 1.0/5

Michelle L. Couples - 25/07/2021 Confirmed reviews ALL

Poor reception staff who failed to address issues, and housekeeping did not visit when booked. Were not told on check in, we needed to book housekeeping.

Shabby disappointing hotel

Customer review rating 0.5/5

Zena C. Solo - 25/07/2021 Confirmed reviews ALL

Room had broken cabinet, old stale and stained furniture. Carpet was so worn and dirty it was waxy

Overpriced, dirty & broken

Customer review rating 1.0/5

Unhappy G. Couples - 24/07/2021 Confirmed reviews ALL

The staff were very welcoming, we were very disappointed, especially considering we didn’t book a budget room. One of the bedside lamps & the floor lamp were obviously broken and did not work and the socket was faulty. There were obvious tooth paste stains on the carpet which had not been cleaned properly The sockets along the dresser was also faulty, sometimes they worked, some times they didn’t. Soft drinks provided as part of the room - 1 bottle each and no way of opening them as no bottle opener in the room.

Good location Shops overlooked Winchester Cathedral loved the Eucharist services

Customer review rating 4.0/5

Ms S. S. &. M. K. C. Couples - 24/07/2021 Confirmed reviews ALL

It was clean,Quintessentialy English,zclean,Extra pillows I suffer with Vertigo (2) loved the furniture & built in Fridge & proper Desk & chaise lounge chair & table please get a Air filter & quieter kettle please

Pleasant hotel in need of refurbishment

Customer review rating 3.5/5

Sam J. Friends - 22/07/2021 Confirmed reviews ALL

Delay in getting into one of our rooms until after 5pm (when check-in was at 2pm). Rooms were spacious, clean & well presented although dated. No air-conditioning only a fan. Nice shower, tea & coffee facilities and a fridge. Great location for seeing sights of Winchester.

Well located, now a terrible hotel now don't bother to unpack.

Customer review rating 0.5/5

Ivan/marilyn C. Couples - 22/07/2021 Confirmed reviews ALL

I really don 't know where to start and am answereing this survey on behalf of myself and my husband, I personally have stayed in the Wessex for over 50 years even when it was a THF and my husband and I always stay at the Wessex when in Winchester (or we did.) I was in the hotel trade for over 20 years employed by the top motor company in the UK, booking executive accommation worldwide, so I do know what to expect and this wasn't it. I shall give you only some examples as there were too many to list. 1) Unable to call hotel on the day of arrival as phone unobtainable. room not available at 13.10 on day of arrival OK not a problen unless your want to use the toilets downstairs that were taped off because of blockage 2) Requested last room at end of 2nd floor because we didn't wanr people on both sides because of the footbal match, given next but last room. 3) Only two light out of 4 working in bathroom one of which flickered. This problem still had not been sorted after 3 nights, although the maintenance man was very helpful. 4) Furniture in room very dated and carpets very dirty at enterance to bathroom. 5) Had to request our room cleaned, because of cross contamination, which I found very annoying as we had stayed a couple weeks previous at The Swan in Lavenham (also a 4* hotel but with excellent service. 6) On returning to our room on our last night stay we were unable to gain access as the key card didn't work. I went to reception and found approx. 25 other people in lines with the same problem, this made us late for our restaurant. Would I now recommend your hotel NO. Would I come back NO. 7) You state your breakfast is fit for a "KING" which king woulf this be? I

Good Location

Customer review rating 2.5/5

A B. T. Business - 22/07/2021 Confirmed reviews ALL

Stayed one night in a room facing away from the cathedral. The overall room was clean and tidy. Nothing special and nothing particularly stood out at this hotel. Would only stay because of price, no other reason. Really could be a very nice 4 star hotel but feels like 3 star and looks 2.5 star.

Excellent location

Customer review rating 4.0/5

Allison H. Couples - 21/07/2021 Confirmed reviews ALL

Overall we enjoyed our stay, the staff were very helpful and the room was thoroughly cleaned on request. The hotel needs investment to update and improve it. There was no air conditioning, but a fan was provided. The furnishings were tatty, stained and handles missing from cupboards, the bath panel was cracked. The internal phone was dead and we reported it twice. I was surprised to see the pillows had no protective covers, in view of Covid spread. For such a good location in the town, the hotel falls short of its potential through lack of investment.

Well located. Friendly staff.

Customer review rating 4.5/5

Jayne Friends - 21/07/2021 Confirmed reviews ALL

We were happy with safety measures and cleaning and we felt safe. We were glad of the cooling fan in our room and enjoyed the views of the cathedral from the bar and dining room.

very disappointed

Customer review rating 0.5/5

Paul K. Couples - 21/07/2021 Confirmed reviews ALL

I appreciate that the room I booked was described as compact, but one thing I did not realize was that the bed was also going to be a very very small double bed. You could describe it as a large single. The room was also in a very poor tied state and the WC in the bathroom refused to flush properly leaving its contents for all to see. The facilities such as the ironing board was broken, and my wife did hurt herself on the metal parts that fell off of it. Overall when compared with other Accor hotels we have stayed in Ibis, Mecure etc. this has to be rated as the worse one. After I complained the hotel did change us to a privilege room which was very kind of them; however the damage in my mind to the reputation of your range of hotels has been done.

Excellent staY

Customer review rating 4.5/5

Rowan B. Friends - 20/07/2021 Confirmed reviews ALL

Very pleasant hotel. Very comfortable room. Excellent stay

Customer review rating 4.5/5

Ron C. Friends - 19/07/2021 Confirmed reviews ALL

The only minor detail missing for me was just ordinary tea bags, plenty of fancy stuff which is not for me. I also appreciate just a phone call down to reception would sort that out. Also at my age, how do I call reception. is it just lift the handpiece or dial a no. but that is small stuff. The breakfast and food goodOh one other thing I dont undestand how to work the air conditioning. I pressed buttons not knowing what I was doing but got it to go off. Overall very good.

Earnest staff but standards fall short

TripAdvisor rating 3.0/5

lingliboon 12/08/2020 TripAdvisor review

Bathroom had little hairs on the floor; which was bad form especially as the hotel was trying to be COVID safe. A tray stacked with dirty, smelly dishes - with a loo brush on TOP of the pile - sat in the corridor for two days. Breakfast offering of a packaged baguette was unsealed when it should have been sealed.

Dear lingliboon Many thanks for letting us know your thoughts, and rest assured we will look into this matter. Contact me at any time on 01962 861 611 or email me at H6619-gm@accor.com if you’d like to discuss things further. With kind regards, Eric-Enno Snel General Manager

So so

TripAdvisor rating 3.0/5

EveryoneLoveSunshine Business - 28/02/2020 TripAdvisor review

The best asset of this hotel is its location and the view on the cathedral and breakfast variety, although the coffee was not great. This is a pretty old hotel that deserves refurbishing and/or maintenance. Heating was not working and I had to use a mobile heater which is not comfortable at all. Shower water was not warm enough. Large bed is actually two small bed combined and not firm mattress (some people may like it this way though).

Dear EveryoneLoveSunshine Thank you for your review and I noted your comments about the general condition of the building and the dated décor. I am pleased to inform you that our new owners will be investing in the hotel soon, including a refurbishment of all 94 bedrooms. I hope we can welcome you back to the property in the near future. Kind regards, Eric-Enno Snel, General Manager.

Amazing view

TripAdvisor rating 5.0/5

traceyk36 26/02/2020 TripAdvisor review

Check in was lovely and smooth and after returning from shopping in the city there was a birthday treat waiting in my room. Kian on reception was friendly, welcoming and professional. Can't wait to stay again.

dear Tracey Many thanks for the positive comments; I’m happy we were able to make your stay with us so enjoyable. I hope we can welcome you back to the Mercure Hotel Winchester Wessex. again very soon. Kind regards, Eric-Enno Snel General Manager.

Our Anniversary stay

TripAdvisor rating 5.0/5

paul_bruinwood 04/02/2020 TripAdvisor review

Both Annette and I really enjoyed our stay at the Mercure Wessex Hotel. We look forward to the next one - Thanks to all your staff. Paul Godfrey The only concern was the lack of parking in the HOTEL Car Park.

Dear Paul I’m so glad that you had an enjoyable time during your stay at The Mercure Hotel Winchester Wessex. I hope we can welcome you back to the property in the near future. Kind regards, Eric-Enno Snel General Manager.

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