Mercure Winchester Wessex Hotel 4 stars

Great location. Hotel needs updating. Room was dirty with stains on carpet and cobwebs on window. The room alarm went of 3 times during the night which ruined our stay. We therefore decided to cut short our stay. The management were kind enough to refund us one day.

Efficient check in, great care with Covid safety for staff and guests. Spacious room overlooking the Cathedral grounds, comfortable bed and clean room.

hotel room was dated to say the least I expected better !

Lovely room with a great view of the cathedral. However the breakfast was dire. We asked firs cooked breakfast on the first morning and it was inedible. It was dry and all overcooked. We did not have a cooked breakfast again during our stay and we were told they could not cook poached eggs for us. We also ordered an Irish coffee one evening but were told they had our cream! It was served with milk, yuk! Room was great however with a wonderful view of the cathedral.

Difficult to judge as I needed a base to work from for 4 days so did not use the facilities to the full. The room was comfortable, food good and above all a quiet location

As a Dr who travels for work and likes to stay in a more reputable chain I was discussed. I felt unsafe and sanitised everything before I felt confident to use it. Your hotel is tired and dirty. The mould in my shower and the filth around the base of the shower door was not good. The hot tap was not fastened to the sink. The cutlery in the restaurant was caked with food and had lip marks in spoons like someone had pulled them out of their mouths. I could go on and on. Your reception team are excellent, bubbly and personable, they don’t deserve to work in such a dump. Next time I will use the travelogue across the street.

no information provided on check in other than breakfast served from 730 i was not informed re room cleaning or process for clean towells etc - not told to scan phone. room was very dusty and one unwashed towel

The rooms were very dated and old with worn out carpets and furniture. The staff were lovely but really need some training as some of the questions asked were not answered correctly. I was charge for evening meal even though I didn't eat there which is still in dispute.

Understandable Covid restrictions aside (no room service - bed made, refreshments re-filled, clean towels, no bar etc) the stay was ok. The location is exceptional; the hotel though is dated and the rooms showed this. Disappointed that the 'Double' was two beds together - know it may make sense for flexibility but it is always a disappointment. Also I thought £12 per night for parking was excessive. But staff were good, check in swift and there were no big problems encountered.

Room was out of date, tv did not work, no bottle of wine in room (as advertised) and breakfast was very poor for a 4 * hotel.

The hotel is in a. Poor state. The room and passage carpets are worn and grubby. The staff are doing their best in difficult times. The breakfast was Not Good. The booking system is appalling. I presume in USA? A LONG DIATRIBE the hotel itself should be able to take its own reservations Not impressed

Enjoyed our stay. The package we had was very good value

It was such a good visit. Rebekah and Caitlin were so helpful and welcoming. Our room was a little tired and needed a bit of a facelift. But this did not spoil our enjoyment. We had a fantastic view of the Cathedral from our room. We left the hotel planning when we can come back!

Friendly staff and large room

Was very welcoming, good breakfast and a comfy room.