Mercure Winchester Wessex Hotel 4 stars

Stayed one night in a room facing away from the cathedral. The overall room was clean and tidy. Nothing special and nothing particularly stood out at this hotel. Would only stay because of price, no other reason. Really could be a very nice 4 star hotel but feels like 3 star and looks 2.5 star.

Overall we enjoyed our stay, the staff were very helpful and the room was thoroughly cleaned on request. The hotel needs investment to update and improve it. There was no air conditioning, but a fan was provided. The furnishings were tatty, stained and handles missing from cupboards, the bath panel was cracked. The internal phone was dead and we reported it twice. I was surprised to see the pillows had no protective covers, in view of Covid spread. For such a good location in the town, the hotel falls short of its potential through lack of investment.

We were happy with safety measures and cleaning and we felt safe. We were glad of the cooling fan in our room and enjoyed the views of the cathedral from the bar and dining room.

I appreciate that the room I booked was described as compact, but one thing I did not realize was that the bed was also going to be a very very small double bed. You could describe it as a large single. The room was also in a very poor tied state and the WC in the bathroom refused to flush properly leaving its contents for all to see. The facilities such as the ironing board was broken, and my wife did hurt herself on the metal parts that fell off of it. Overall when compared with other Accor hotels we have stayed in Ibis, Mecure etc. this has to be rated as the worse one. After I complained the hotel did change us to a privilege room which was very kind of them; however the damage in my mind to the reputation of your range of hotels has been done.

Very pleasant hotel. Very comfortable room. Excellent stay

The only minor detail missing for me was just ordinary tea bags, plenty of fancy stuff which is not for me. I also appreciate just a phone call down to reception would sort that out. Also at my age, how do I call reception. is it just lift the handpiece or dial a no. but that is small stuff. The breakfast and food goodOh one other thing I dont undestand how to work the air conditioning. I pressed buttons not knowing what I was doing but got it to go off. Overall very good.

Everything as it should be with the exception of the fish and chips we had one night. The worst batter and fish I can remember having

Bathroom flooded clearly happened before as carpet had water stains. Toilet didn’t refill. Changed room but it was awful threadbare dirty chair belongs on a skip and blood on pillow. I had to ask for cloths to clean it

Great location as always - signficant delayon check in - confusion over car parking with erroneous charge having to be reversed - also limited restaurant menu - but staff always helpful

Friendly staff and perfect position in city centre.

Bathroom had little hairs on the floor; which was bad form especially as the hotel was trying to be COVID safe. A tray stacked with dirty, smelly dishes - with a loo brush on TOP of the pile - sat in the corridor for two days. Breakfast offering of a packaged baguette was unsealed when it should have been sealed.

The best asset of this hotel is its location and the view on the cathedral and breakfast variety, although the coffee was not great. This is a pretty old hotel that deserves refurbishing and/or maintenance. Heating was not working and I had to use a mobile heater which is not comfortable at all. Shower water was not warm enough. Large bed is actually two small bed combined and not firm mattress (some people may like it this way though).

Check in was lovely and smooth and after returning from shopping in the city there was a birthday treat waiting in my room. Kian on reception was friendly, welcoming and professional. Can't wait to stay again.

Both Annette and I really enjoyed our stay at the Mercure Wessex Hotel. We look forward to the next one - Thanks to all your staff. Paul Godfrey The only concern was the lack of parking in the HOTEL Car Park.

Great location which is why we stay two or three times a year near to family. Unfortunately, most long-time staff seem to have changed, and rooms are now very tired. Our room (Privilege, so in theory the top tier) had a heating system which did not work, a plug-in heater with withstand broken leg, a nightstand socket that was coming off the wall, a bedside lamp that was leaning perilously, and an empty fridge (not restocked on first day despite it being part of the room - not an issue for us as we had paid only for an executive room, and it was restocked the next day).