Mercure Winchester Wessex Hotel 4 stars

Customer review rating 3.8/5 5,125 reviews

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Mercure Winchester Wessex Hotel
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Room 1

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Hotel extras

  • Five fully-equipped meeting rooms for up to 200 guests

  • Wedding facilities capable of accommodating 200 guests

  • Nearby attractions include Winchester Cathedral

  • Enjoy traditional British cuisine at the Wessex restaurant

  • Pet friendly hotel

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Reduced mobility facilities
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 5 meeting room(s)
  • Copy/print service available
Information message

Hotel location

Mercure Winchester Wessex Hotel

Paternoster Row
SO23 9LQ
winchester
united kingdom

Tel: +441962861611

Fax: (+44)1962/849617

Check-in from 14h00

Check out up to 12h00

  • By plane

    BOURNEMOUTH INTERNAT At 59.4km / 36.91 miles

  • By plane

    LONDON HEATHROW At 86.7km / 53.88 miles

  • By plane

    SOUTHAMPTON At 19km / 11.81 miles

  • By train

    WINCHESTER At 1.6km / 0.99 miles

GPS :51.06123, -1.311941

Our accommodation(s)

The hotel offers executive and classic bedrooms, some available with an interconnecting option. All rooms are non-smoking, have WiFi access and 24-hour room service. All bedrooms are equipped with a hair dryer, ironing facilities, flatscreen TV with international channels, complimentary toiletries and tea and coffee making facilities.

Compact Double Room

  • Max. number of persons: 2
  • Area: From 10 / 108 sq ft
  • Wireless internet in your room
  • Business Desk
  • Bathroom products
  • Iron
  • Direct dial telephone
Single Bed

Our restaurants and bars

WESSEX RESTAURANT

Type of cuisine: Bistro

The Wessex Restaurant is closed at the moment

Dinner

18:30 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

KING'S LOUNGE

Non contractual photo

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 218

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 200 people

Find out more

Our guest reviews for
Mercure Winchester Wessex Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 3.8/5

5,125 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,966 reviews

well located and quite

Customer review rating 3.8/5

Alison Business - 15/10/2020 Confirmed reviews ALL

no information provided on check in other than breakfast served from 730 i was not informed re room cleaning or process for clean towells etc - not told to scan phone. room was very dusty and one unwashed towel

Dear Alison B., Thank you for taking the time to tell us about your experience at the Mercure Winchester Wessex Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Eric-Enno Snel General Manager

Not great

Customer review rating 3.8/5

Lorraine N. Business - 15/10/2020 Confirmed reviews ALL

The rooms were very dated and old with worn out carpets and furniture. The staff were lovely but really need some training as some of the questions asked were not answered correctly. I was charge for evening meal even though I didn't eat there which is still in dispute.

Dear Lorraine N., Thank you for taking the time to tell us about your experience at the Mercure Winchester Wessex Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are still looking into your booking as your agency booked dinner bed and breakfast and hence this was charged. but we are waiting for an answer from the agency. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Eric-Enno Snel General Manager

Great location but in need of a re-furb

Customer review rating 3.8/5

Phil M. Families - 13/10/2020 Confirmed reviews ALL

Understandable Covid restrictions aside (no room service - bed made, refreshments re-filled, clean towels, no bar etc) the stay was ok. The location is exceptional; the hotel though is dated and the rooms showed this. Disappointed that the 'Double' was two beds together - know it may make sense for flexibility but it is always a disappointment. Also I thought £12 per night for parking was excessive. But staff were good, check in swift and there were no big problems encountered.

Dear Pippa M., Thanks for leaving your thoughts here. The team and I are glad that you enjoyed your stay, and we’ve taken note of your comments and I will discuss this with my team. The team and I hope we can welcome you back to the property in the near future. Kind regards, Eric-Enno Snel General Manager

Terrible experience

Customer review rating 3.8/5

Mrs T. Couples - 13/10/2020 Confirmed reviews ALL

Room was out of date, tv did not work, no bottle of wine in room (as advertised) and breakfast was very poor for a 4 * hotel.

Dear Justine - F8AJ7E-XAVNQD T., Thank you for taking the time to tell us about your experience at the Mercure Winchester Wessex Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I noted your comments about the general condition of the building and the dated décor. I am pleased to inform you that our new owners will be investing in the hotel soon, including a refurbishment of all 94 bedrooms. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Eric-Enno Snel General Manager

Poor

Customer review rating 3.8/5

D. Couples - 12/10/2020 Confirmed reviews ALL

The hotel is in a. Poor state. The room and passage carpets are worn and grubby. The staff are doing their best in difficult times. The breakfast was Not Good. The booking system is appalling. I presume in USA? A LONG DIATRIBE the hotel itself should be able to take its own reservations Not impressed

Dear Roger D., Thank you for taking the time to tell us about your experience at the Mercure Winchester Wessex Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Eric-Enno Snel General Manager

Well located. Lovely, helpful staff

Customer review rating 3.8/5

Debbie Friends - 11/10/2020 Confirmed reviews ALL

Enjoyed our stay. The package we had was very good value

Dear Debbie M., We very much appreciate your comments regarding your stay at the Mercure Winchester Wessex Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Eric-Enno Snel General Manager

Excellent staff and location

Customer review rating 3.8/5

Mary H. Couples - 11/10/2020 Confirmed reviews ALL

It was such a good visit. Rebekah and Caitlin were so helpful and welcoming. Our room was a little tired and needed a bit of a facelift. But this did not spoil our enjoyment. We had a fantastic view of the Cathedral from our room. We left the hotel planning when we can come back!

Dear mary h., We very much appreciate your comments regarding your stay at the Mercure Winchester Wessex Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Eric-Enno Snel General Manager

Great value

Customer review rating 3.8/5

Bev Couples - 10/10/2020 Confirmed reviews ALL

Friendly staff and large room

Dear Beverley H., We very much appreciate your comments regarding your stay at the Mercure Winchester Wessex Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Eric-Enno Snel General Manager

Good Stay

Customer review rating 3.8/5

Chloe Couples - 09/10/2020 Confirmed reviews ALL

Was very welcoming, good breakfast and a comfy room.

Dear Chloe C., We very much appreciate your comments regarding your stay at the Mercure Winchester Wessex Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Eric-Enno Snel General Manager

Yes

Customer review rating 3.8/5

Wendy R. Solo - 07/10/2020 Confirmed reviews ALL

Ok

Dear Wendy r., We very much appreciate your comments regarding your stay at the Mercure Winchester Wessex Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Eric-Enno Snel General Manager

Ideal location in Winchester

Customer review rating 3.8/5

Dr I. Couples - 07/10/2020 Confirmed reviews ALL

We had an excellent stop-over on our way to the south coast. Easy hotel car parking was very useful. We had a good bed in a nice room and the staff were friendly and helpful.

Dear I. C., We very much appreciate your comments regarding your stay at the Mercure Winchester Wessex Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Eric-Enno Snel General Manager

Good location

Customer review rating 3.8/5

Due Families - 07/10/2020 Confirmed reviews ALL

Good

Dear Sue D., We very much appreciate your comments regarding your stay at the Mercure Winchester Wessex Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Eric-Enno Snel General Manager

Good location, poor experience

Customer review rating 3.8/5

Paul B. Couples - 06/10/2020 Confirmed reviews ALL

I booked this room for our 1sr anniversary as it was an executive suite with views of the cathedral, the view was blocked by trees , the room was in a very poor state of repair and not been cleaned properly, due to the pandemic, we were told it had been deep cleaned and would not be serviced, which is understandable, but surely it should be clean in the first place. Breakfast was a plated meal with no choice, again this was due to the pandemic, but why can we go into any other establishment and have choice, this seems like a very lame excuse. Thoroughly disappointed with the hotel, especially after booking for a special occasion and upgrading the room to a tired dirty one with no view and to top it all be woken in the night by a loud alarm, no explanation or apology. Not happy and won’t return.

Dear Paul b., Thank you for taking the time to tell us about your experience at the Mercure Winchester Wessex Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Eric-Enno Snel General Manager

Well located, Good service

Customer review rating 3.8/5

London D. Families - 05/10/2020 Confirmed reviews ALL

The hotel is literally 5 minutes from the pedestrianised High Street with its wealth of shops and restaurants The view from the Cathedral view rooms is exceptional. Staff were caring and competent. The hotel was implementing Covid measures so we felt safe. Check out how to navigate the Winchester one way system before you arrive if driving: we went round it several times.

Dear Todd A., Thanks for leaving your thoughts here. The team and I are glad that you enjoyed your stay, and we’ve taken note of your comments and I will discuss this with my team. The team and I hope we can welcome you back to the property in the near future. Kind regards, Eric-Enno Snel General Manager

First impressions

Customer review rating 3.8/5

Ipe Couples - 05/10/2020 Confirmed reviews ALL

First impressions are important. To arrive and find that there was not a hotel car parking space available was disappointing. To find that, even if there had been a space, it would have been at an additional unadvertised cost added to the poor welcome experience. Having said that, the receptionist was good, the rooms comfortable enough and the covid19 precautions clear. The Mercure Winchester Wessex Hotel was one of 3 we stayed at on our recent trip and the breakfast offering [pre-ordered and served in a bag] was easily the worst of the 3 - the other two seemed to have more staff and were able to offer a personal service.

Dear Ian E., Thank you for taking the time to tell us about your experience at the Mercure Winchester Wessex Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Eric-Enno Snel General Manager

Two people in a single room behind a lift

Customer review rating 3.8/5

Johnb Families - 04/10/2020 Confirmed reviews ALL

The staff were courteous and friendly, the breakfast good but the room was too small.

Dear John B., Thank you for taking the time to tell us about your experience at the Mercure Winchester Wessex Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Eric-Enno Snel General Manager

Satisfactory

Customer review rating 3.8/5

Anonymous Couples - 04/10/2020 Confirmed reviews ALL

Lovely staff. Good COVID precautions. Tired rooms with cracked ceilings, stained carpets etc.

Dear Keith P., Thanks for leaving your thoughts here. The team and I are glad that you enjoyed your stay, and we’ve taken note of your comments and I will discuss this with my team. The team and I hope we can welcome you back to the property in the near future. Kind regards, Eric-Enno Snel General Manager

A very well located hotel

Customer review rating 3.8/5

Beth’s N. Couples - 03/10/2020 Confirmed reviews ALL

Check made easy by a friendly receptionist , clean and tidy room with coffee and tea making facilities. Great views of Cathedral.

Dear Guest, Thank you for your great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kind regards, Eric-Enno Snel General Manager

Excellent central site

Customer review rating 3.8/5

William Families - 03/10/2020 Confirmed reviews ALL

All round very good stay. Staff coping well with current pandemic related difficulties. Hotel looks as if it's ready for a refurb, Be careful not to damage the friendly character of the place in smartening it up.

Dear William F., Thanks for leaving your thoughts here. The team and I are glad that you enjoyed your stay, and we’ve taken note of your comments and I will discuss this with my team. The team and I hope we can welcome you back to the property in the near future. Kind regards, Eric-Enno Snel General Manager

Centrally located, pleasant stay

Customer review rating 3.8/5

Alison B. Friends - 03/10/2020 Confirmed reviews ALL

Mostly good, had a problem with using the shower in the bath, not all lights worked in the room. Bed was huge, but not as comfortable as it looked

Dear Alison B., Thanks for leaving your thoughts here. The team and I are glad that you enjoyed your stay, and we’ve taken note of your comments and I will discuss this with my team. The team and I hope we can welcome you back to the property in the near future. Kind regards, Eric-Enno Snel General Manager

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