Mercure Salisbury White Hart Hotel 4 stars

Customer review rating (ALL Rating) 4.3/5 612 reviews

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Hotel extras

  • Grade II listed Georgian building with original features, locate d in the heart of the city.

  • Car park available chargeable at £7.50 per night

  • Popular venue for all social events up to 120 people

  • The closest hotel to Salisbury Cathedral, and the city centre both just five minutes walk.

  • Pets are welcome chargeable at £10 per night

Our accommodation(s)

Hotel location

Mercure Salisbury White Hart Hotel

1 St John Street
United Kingdom

GPS:51.066677, -1.793561

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service


Squires Restaurant serves breakfast daily and is very popular for events for up 110

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  612 reviews

TripAdvisor Rating  4.0/5  1,441 reviews

In need of a better door(man!)

TripAdvisor rating 2.0/5

rmwsays Solo travel - TripAdvisor review

My compact double room suffered from a very slow draining shower. This resulted in an unsatisfactory stop start shower! The modest room was furnished with a massive TV that covered half the large mirror. The room was only just massive enough for a short staying single traveller with lots of luggage. Remarkably, the doorman would not open the front door widely so I could easily enter the property, but the receptionist did when I was leaving. They were also very inflexible about an early check in and then proceeded to try to overcharge me for my stay. NB the hotel does not afford a lift.

Great location

Customer review rating 5.0/5

Thomas P. Families - Confirmed reviews ALL

Super atmosphere all around, great staff and great service.

Great location, super staff

Customer review rating 4.5/5

Anonymous Friends - Confirmed reviews ALL

Hotel a little tired, but comfortable enough, in a fantastic location and so dog friendly. A special mention to the reception staff who go above and beyond.

Pleasant staff

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Good staff, restaurant

Dear Michael K., Thank you for taking the time to leave us your review. We’re so glad that you enjoyed your stay with us and that you liked our beautiful older building. We look forward to welcoming you again soon. Kind regards, Georgina

great location to visit cathedral and easy access to bus stops nearby

Customer review rating 3.5/5

Anonymous Solo - Confirmed reviews ALL

was disappointed on arrival to find there was no lift on the premises as I did not notice this highlighted anywhere when booking so had to carry my case and bags up 2 flights of stairs although was offered assistance at reception. Bed was quite uncomfortable and provided little support / rather old TV had no 'guide' to inform of available programs. Spoke to reception on day 2 and was moved to another room with a better TV (still no program guide) & another uncomfortable bed ! Breakfast was a bit frugal - machine coffee was disgusting and undrinkable - asked for fruit tea but there was none on day 1 however was supplied day 2 - thanks ! - would have liked more fresh fruit ! Bathroom toiletries were nice.

Dear M R., Thank you for taking the time to leave us your review. Please note that our website does state in the first paragraph that due to our historical building, we do not have a lift or rooms on the ground floor. This is further highlighted in our Hotel information, however we do understand that this was missed when making your booking. We’re glad that our Team offered assistance with your bags, even if this was not accepted, as we are happy to help our guests with their luggage on check in and departure. We’re sorry to hear that you found the bed to be uncomfortable, we will be sure to pass your feedback onto our Hotel Management Team to investigate further. We really appreciate your kind comments about our Staff being helpful during your visit and we hope that you enjoyed your stay. Kind regards, Georgina

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Other web-users rate our hotel

  • 453 reviews 9.1/10 Location
  • 649 reviews 6.6/10 Room
  • 589 reviews 8.8/10 Service
  • 8 reviews 7.6/10 WiFi
  • 304 reviews 5.6/10 Comfort
  • 236 reviews 7.6/10 Breakfast
  • 213 reviews 3.3/10 Amenities
  • 202 reviews 6.4/10 Vibe

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