Mercure Southampton Centre Dolphin Hotel 4 stars

Customer review rating 3.9/5 5,682 reviews

ALLSAFE approved hotel

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Mercure Southampton Centre Dolphin Hotel
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+ 9 Services

Hotel extras

  • Grade II listed building with original features

  • Two dedicated meeting rooms accommodating 120 guests

  • Stunning architectural features throughout

  • Central location, ten minutes from shops & cruise terminals

  • Nearby to Southampton train station

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Dry cleaning / Ironing
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 2 Meeting room(s)
  • Copy/print service available

Hotel location

Mercure Southampton Centre Dolphin Hotel

34 - 35 High Street
Southampton
SO14 2HN southampton
united kingdom

Tel: +442380386460

Fax: (+44)2380/386470

Check-in from 14h00

Check out up to 12h00

  • CITY LINK BUS :  FREE BUS SOUTHAMPTON STA

  • SOUTHAMPTON COACH STATION : 

  • By plane

    SOUTHAMPTON AIRPORT At 5km / 3.11 miles

  • By boat

    FERRY TERMINAL At 0.5km / 0.31 miles

  • By train

    SOUTHAMPTON CENTRAL At 0.5km / 0.31 miles

GPS :50.900261, -1.403921

Our accommodation(s)

The hotel's 99 recently refurbished bedrooms offer guests a range of accommodation options including suites, family rooms and enhanced accessibility. All bedrooms are non-smoking and have complimentary WiFi access, flatscreen TV with satellite channels, hair dryer, iron and board, safe, tea and coffee making facilities and direct dial telephone.

Our restaurants and bars

SIGNATURE

Signature has a contemporary design and feel. The menu will offer a range of dishes to cater for all, using fresh locally sourced ingredients. Breakfast served 6.30 - 9.30 Monday - Friday and 7.30 - 10.30 Saturday, Sundays and Bank Holidays

Non contractual photo

OAK BAR

Modern design serving a wide range of drinks the perfect place to relax and unwind. Lounge menu available every day.

Non contractual photo

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 120

  • Maximum capacity: 120 people

  • Maximum banquet capacity: 100 people

Find out more

Our guest reviews for
Mercure Southampton Centre Dolphin Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 3.9/5

5,682 reviews

tripadvisor

TripAdvisor Rating 3.5/5

2,152 reviews

VERY UNINPRESSED

TripAdvisor rating 2.0/5

R F 23/07/2021 TripAdvisor review

Very unimpressed all round with grotty carpets and grubby and stained upholstery in abundance everywhere, including our room. Paid for Privilege Room for five nights with breakfast, bedroom window was so rotten the bottom of the frame had dropped away from the glass and had clearly been like that for months and dare not touch it being certain it would have collapsed into yard below, stuffed the gap with towels to stop draft and keep noise of kitchen fans out. Extremely limited menu but chef was helpful getting extras in. Luckily, Got a parking place on the Monday we arrived, but we had soon had enough of the place, and when we left two days early we believe a ship’s crew had arrived pre cruise and the car park was full and we had a job getting out. The staff were all very helpful but we not only came home early but immediately cancelled our five night booking for The Dolphin in September because we would never stay there again.

Tired hotel, tired room

Customer review rating 3.0/5

Michael R. Couples - 21/07/2021 Confirmed reviews ALL

The whole experience was of a tired establishment. Dirty linen was left in a corridor, the decor was tired, the shower screen did not seal properly, creating a large puddle. In our room the double bed was against the wall, which meant one of us had to climb over the other to get out of bed. The furniture looked old. The only good point is the free parking and the location.

Dirty public areas and a very tired hotel

Customer review rating 2.0/5

Ross Solo - 20/07/2021 Confirmed reviews ALL

My dealings with the staff were pleasant and they were helpful and friendly. As for the hotel, it's in a good location but it is very tired, dirty and smelly. The carpets in all corridors are about 10 years overdue replacement. The rooms are extremely hot even on a very mild day with no air con at all. The car park is supposed to be residents only but it gets used by loads of cars who have no connection to the hotel at all because there is no control over it. I wouldn't recommend this hotel.

Good location

Customer review rating 4.0/5

Annie B. Families - 20/07/2021 Confirmed reviews ALL

Overall very good value for such a good location. Corridors in need of a good clean but rooms were very clean and had all the basic facilities. Staff were lovely given a difficult situation and coping well. Annoyingly car park full as offered to non-hotel guests. Would recommend to anyone needing a good deal in a good location.

Very Disappointed

Customer review rating 0.5/5

Mr P. R. Solo - 19/07/2021 Confirmed reviews ALL

I used to stay at this hotel frequently before I retired five years ago. I have to say , this time it was appalling. The whole place is very tired, the staffing levels are on a shoe string, the cooked breakfast was reheated and inedible and when I asked to be moved because of the noise from outside the room, I was told it would quieten down, it didn’t. The chain should be ashamed Of running an establishment in this fashion and I will not return, nor recommend it to anyone. PS the booking app didn’t work either and I ended up phoning the hotel to book. Perhaps I should have realised then, that the stay would be a disaster!

Well located helpful friendly staff

Customer review rating 4.5/5

Shirley Couples - 17/07/2021 Confirmed reviews ALL

Original room we were allocated wasn’t made up so we were transferred to another room. This room had pots all roe dead in other places. We went back to reception to report it and she came back with us, checked out the room and immediately said she would allocate another room to us and because of the problem she upgraded us and arranged to have our cases moved. It’s was a lovely room with a separate seating area. Breakfast was good, very efficient as was the checking in of my car.

Nice place, good location, a bit short on staff (who were great) during my visit

Customer review rating 4.0/5

Paul Business - 16/07/2021 Confirmed reviews ALL

one night, nice location, own car park (which was full, despite hotel seemed quiet) nice rooms, on the whole good. seemed a bit short of staff (covid is a nightmare for hospitality, so understood), but the staff were very friendly and helpful -except the room maid who kept interrupting me in the morning while i was working, despite the electronic privacy indicator set. overall happy and would stay again

Unacceptable condition, very poor staff responses

Customer review rating 0.5/5

Trevor Couples - 15/07/2021 Confirmed reviews ALL

Hole in floor, staff failed to rectify for several hours, had to make complaint to manager who eventually arranged a poor temporary fix. Fire alarms in fault and alarm, hotel manager failed to rectify or provide reassurances the system was safe. Hotel condition was appalling. Standard of the breakfast provided was to a very low standard.

Excellent service

Customer review rating 4.5/5

Danielle F. Couples - 13/07/2021 Confirmed reviews ALL

Initially we experienced a few issues but the manager Lauren was exceptional in putting things right for us and made our stay very enjoyable. Our thanks too, to Colin, Declan and Sam who also provided great customer service. We would definitely stay again

Excellent location for cruise

Customer review rating 3.5/5

S F. Couples - 12/07/2021 Confirmed reviews ALL

Hotel only 10 minutes from port

Customer review rating 2.0/5

S.j.j. Couples - 07/07/2021 Confirmed reviews ALL

Room was nicely decorated but very hot. Two fans in the room, one of which was broken. Room was not serviced for the second night. There was no notice in the room to that effect, despite what we were told when we complained.

3rd time lucky

Customer review rating 4.5/5

Terry Couples - 07/07/2021 Confirmed reviews ALL

This was just a one night stay relatively local to where we live for sightseeing and shopping. Check in, and check out, was smooth (there had been several emails over the last 6 months as the stay was postponed twice due to the covid ) restrictions. All the procedures for dinner and breakfast in the restaurant were explained. Caitlin, who was in charge of the meet and greet in the restaurant for both dinner and breakfast, is a real credit to the hotel. Very friendly and welcoming and also organised and efficient. Bedroom and bathroom were very clean.

Dear Teresa S., We very much appreciate your comments regarding your stay at the Mercure Southampton Centre Dolphin Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Lauren Sutton, Hotel Manager

Great Location

Customer review rating 4.0/5

T M. Business - 07/07/2021 Confirmed reviews ALL

It was convenient for my business trip & to stay one night. A practical hotel rather than luxurious

Dear Tayeed M., We very much appreciate your comments regarding your stay at the Mercure Southampton Centre Dolphin Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Lauren Sutton, Hotel Manager

Not the best stay

TripAdvisor rating 3.0/5

Pat T 23/09/2020 TripAdvisor review

We have stayed at this hotel many times,but unfortunately this was not the best of experiences. I fully realize the problems with covid but one girl on reception and trying to serve in the bar meant many people waiting at reception to book in(some without face coverings). Our room was as always very clean and the staff are lovely but I feel they are under a lot of pressure.

Short Stay in Southampton

TripAdvisor rating 3.0/5

David V 06/09/2020 TripAdvisor review

Enjoyed our stay at Mercure Southamption Centre Dolphin and generally in this post Covid lockdown period everything had been done to conform to Government guidelines. However there are a few general observations - I think there could be an improvement in the breakfast arrangement which was very limited and didn't real meet my expectations for an Accor organisation. When a vast majority of restaurants can now provide a reasonable meal out and would consider this a failing at the Dolphin. On a more positive note the staff were friendly and helpful. My last comments, which is not Covid related, I think better warning about accessing the car park could have been made when I booked the hotel and the hot water in our room was only mildly warm at any time.

in need of a refurbishment

TripAdvisor rating 3.0/5

helenhuds0n 11/08/2020 TripAdvisor review

Badly in need of a refurbishment. Holes in doors, loose door handles, peeling paint the list goes on. No phone, only 1 set of towels, no shower gel , no hook on the door for dressing gown, couldn't shut the wardrobe doors maids coming in even though I put the do not disturb on. I've stayed in all of Accors hotels in Southampton and this was the worst by far would not recommend.

Below Mercure standard (not worth 4 stars)

TripAdvisor rating 2.0/5

an2inela 10/08/2020 TripAdvisor review

Room had no phone, air conditioning, body wash, hair dryer. Rooms are clean but old, (other facilities within the hotel are not well maintained). Water from tap had really bad smell. Room service entered the room without knocking at the door (while I was getting Changed). Informed the front desk about this and they said they will speak to the staff but no apologies.

Disappointing

TripAdvisor rating 3.0/5

ra25661 Business - 11/03/2020 TripAdvisor review

Second time in this hotel and likely last. First time was ok and thought the little quirks were just that. Alas, this time it was worse. While I specifically asked for a quiet room (booked many weeks in advance), I get the room right next to the elevator! How can anyone think that's quite, beats me. The only other available room was "by the lane", which was deemed to be worse, so no choice left. As expected, it was noisy, with the elevator bing and voice all the time, the hard steps, bags, and the commotion usually taking place around the elevator. Room was actually more of a junior suite and had the bed been placed in the second room, it would've been likely very quiet. Unfortunately, it was right next to the (very thin) entrance door and a few meters only from the elevator noise. Furthermore, the bathroom window was open by about 3 inches. I advised the front desk after the first night, nothing was done. Otherwise the breakfast is good and sleep quality could be good, if one could get some decent sleep.

Thank you for taking the time in sharing your experiences and I am sorry that you left disappointed. We do hope that we have the opportunity in welcoming you back again in the future and to improve your lasting impression of the hotel. Kind Regards Lauren Sutton, Hotel Manager

poor customer service

TripAdvisor rating 1.0/5

Jprelack Business - 08/03/2020 TripAdvisor review

So disappointed in our stay at the Mercure Dolphin Southampton. We had booked 5 days while we were in town for appointments. During our stay we had multiple instances were things were forgotten and hotel management blamed us. Further over the course of 3 days, we experienced over 7 fire alarms, during early hours, the evening, and night hours. When I approached management about the disturbances and how it had affected the our stay and appointments, costing us time and money, they basically ignored our frustration going so far as blaming other guests instead of taking responsibility. The manager was incredibly rude and aggressive and told us there was nothing he could do. When I then asked to cancel the last two nights as I no longer felt comfortable or safe in the hotel, he flat out refused to offer a refund for those two nights and that we would need to deal. I have never experienced such poor customer service and a complete lack of effort in trying to rectify a situation. Do not expect anything from staff.

Thank you for taking the time to tell us about your experience at the Mercure Southampton Centre Dolphin Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Our guests and team members safety is of our highest importance and take all alarms seriously and conduct a full investigation. I know when alarms do sound they can be seen as a disruption or an inconvenience but we see it as a safety measure which is working to keep everyone safe. I am pleased though no further action was required when it did sound. I am sorry you felt you received poor customer service, at Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lauren Sutton Hotel Manager

Dolphin Hotel Southampton

TripAdvisor rating 4.0/5

Gerald153 12/02/2020 TripAdvisor review

For a Privilege room we though that the Adonia was very small. Having said that it was fairly quiet. Location close to the city centre was good and close to a wide range of facilities and shops. Overall okay but disappointed in the size of the room.

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