Mercure Southampton Centre Dolphin Hotel 4 stars

Having stayed with you on frequent occasions over the last year. And had various rooms it is nice to see that all rooms are of a similar style and comfort.

Excellent day use room clean and good welcone

The room (137) did leak and sleep was limited due to the water dipping into the bin. Building and maybe the roof needs refreshing. Staff were nice.

very good an issue with room resolved - no problem

Upon arrival we were greeted by a friendly face and an efficient check-in. Located nicely in the center giving easy reach to the Train station, shops and Cruise/Ferry Terminals. The building has excellent character but unfortunately is in urgent need of a complete face-lift although there was evidence of some work being carried on behind the scene in the restaurant. The breakfast was both tasty and a nice display.

Very good especially the help Simon in the restaurant gave us in organising a family lunch getogether

Very satisfactory

Easy check in. Friendly staff. Comfortable room.

Arrived early and checked straight in. Room was clean although the hotel is a bit tired with rough edges. Its an historic hotel so it has a quirky lay out. Would not hesitate yo stay again

Despite the location I didn't expect to see the hotel in an outdated condition. It felt unkept which was a shame. Bathrooms were clean but it looked dingy. I liked how dark the room was which meant I slept well but that's probably the only positive thing I could say. I stayed for dinner which tasted good but again the portions were surprisingly small for what they're charged at. One good thing is that due to the fact I had to leave very early the next day they were able to do me a packed lunch (sadly disappointed that instead of the orange juice I requested I got a bottle of water instead).

Friendly welcome but tired hotel, terrible depressing wall colours and threadbare carpet. The room was awful. For the cost of the Hotel package we was hugely disappointed. Our shower handle did not turn and was nearly scalded, hence no shower which was horrible, heat was not working properly. The bed and pillows were wonderful though. The Restaurant was lovely but freezing cold which was awful. Food was nice and staff were wonderful.

A good overnight stay in the Dolphin. Please provide towel hooks or rails in the bathrooms -- there was nowhere to put our wet towels to dry.

Unfortunately my stay was during my husband's stay in Southampton hospital and not at the happiest time of my life

A comfortable night's stay before embarking on a cruise ship in Southampton port. The Dolphin has a fair sized car park and is ideally situated five minutes stroll from the city centre shops, restaurants and cinemas. Bedroom décor is plain and simple. Being a historic hotel, the corridors all have some steps to negotiate.

We were really pleased with the hotel in general and loved the oldy worldy feel to it, with the immense history surrounding the building and the local area. The whole team of staff were very helpful, polite and nothing was too much trouble for them to see to any of our needs or queries. The double room was very pleasant, spacious and clean and the only down side was the noise from the overhead filtration system above our roof!! However, this would not put us off coming back, we would just choose a different room!! ;)