Mercure Southampton Centre Dolphin Hotel 4 stars

As a rule I stay in Mercure hotels when away on business and this was easily the worst one yet. Just finding the car park is a trial in itself, but it is clear that the hotel already know this so it is hard to understand that clear directions aren't provided at the time of booking. As for the room, I know I went for the cheapest option but thi swas without doubt one of the worst rooms I have stayed in, with a stained carpet and very tired fittings and shabby paintwork. As a whole the hotel needs a comp[lete redecoration in my estimation.

Fitted my needs but there are better quality Hotels in Southampton that are not so tired.

Great stay and will be booking again next year

Hot water tap broken, room freezing, loud and disturbing staff outside room in early hours of morning.

It was awful dirty wine glasses in the hall to room, the reception lady was just not interested when being told too busy fiddling with hair. The shower was disgusting not only to small to move around in what made it worst was the so called mixer tape did not work and only hot water came out the cold water did not even work god forbid if you were old or a. child It would have scolded them. Disgusting. When mentioning it to your very non helpful reception oh you should have informed us and we would have got someone up to look at it! Funny unless they had a new mixer tap and a magic wand they would have had to do much more then look. Overall experience was disgusting. I was staying at this hotel as visiting my daughter at university.

The staff were so helpful.

My stay was uncomplicated and mostly relaxing. The only issues I noticed were some spider webs in the corners of the room (both floor level and ceiling level), the sink water was only cold, lampshades were a tad stained here and there and I had to manually change the phone cable from the RJ45 port to the phone port on the nightstand phone to get it working (noticed this on my last day when I was ordering food from room service). The afternoon tea booking was also accidentally booked to a previous day than the day it was supposed to be booked on, so I missed that. There were NO bedbugs which is a rare treat these days, the shower water was warm each day, the breakfast had enough different choices to keep me satisfied well up to lunch time and the location of the hotel was ideal for getting around and about Southampton. The staff was also wonderful at my friends wedding and the food served at the wedding was top notch.

Carpet stained, toilet far too small, shower too small, room freezing, noisy cleaners trolleys outside in the morning, curtain badly fitted, lack of plug sockets. huge disappointment and very uncomfortable.

All staff vert friendly and helpful, room upgrade to avoid a noisy wedding reception much appreciated.

Very enjoyable stay.

We've been using this hotel & its cruise parking for 5 years now. This time we stayed in one of the Premium rooms which was excellent. Very clean. Modern. Quiet. Good size bedroom & bathroom. Hotel is in great location in the centre of town & just a 5 minute taxi drive to the ships. All staff are always helpful & friendly. Check in & check out is very quick. Breakfast is help yourself to either a hearty full English or continental breakfast or both! We will definitely be booking again when we sail next March 2020 - just waiting to hear about the parking refurbishment?

Pleasant hotel in a very convenient location. Nice breakfast an efficient staff.

Check-in was quick and easy, room was clean, bed was comfortable and breakfast was great. After driving a long distance it was also good to be able to leave the car in the car park and walk the short distance to the shopping centre.

It was wonderful. All the staff where friendly, welcoming and helpful.

We had a very comfortable night at The Dolphin Hotel in Southampton. We booked in because we had been given a voucher to go the a Wine Pairing evening at the Mercure hotel. The room was well equipped, good bathroom, comfortable beds and tea/coffee making facilities. We could not fault it.