Mercure Southampton Centre Dolphin Hotel 4 stars

Original room we were allocated wasn’t made up so we were transferred to another room. This room had pots all roe dead in other places. We went back to reception to report it and she came back with us, checked out the room and immediately said she would allocate another room to us and because of the problem she upgraded us and arranged to have our cases moved. It’s was a lovely room with a separate seating area. Breakfast was good, very efficient as was the checking in of my car.

one night, nice location, own car park (which was full, despite hotel seemed quiet) nice rooms, on the whole good. seemed a bit short of staff (covid is a nightmare for hospitality, so understood), but the staff were very friendly and helpful -except the room maid who kept interrupting me in the morning while i was working, despite the electronic privacy indicator set. overall happy and would stay again

Hole in floor, staff failed to rectify for several hours, had to make complaint to manager who eventually arranged a poor temporary fix. Fire alarms in fault and alarm, hotel manager failed to rectify or provide reassurances the system was safe. Hotel condition was appalling. Standard of the breakfast provided was to a very low standard.

Initially we experienced a few issues but the manager Lauren was exceptional in putting things right for us and made our stay very enjoyable. Our thanks too, to Colin, Declan and Sam who also provided great customer service. We would definitely stay again

Hotel only 10 minutes from port

Room was nicely decorated but very hot. Two fans in the room, one of which was broken. Room was not serviced for the second night. There was no notice in the room to that effect, despite what we were told when we complained.

This was just a one night stay relatively local to where we live for sightseeing and shopping. Check in, and check out, was smooth (there had been several emails over the last 6 months as the stay was postponed twice due to the covid ) restrictions. All the procedures for dinner and breakfast in the restaurant were explained. Caitlin, who was in charge of the meet and greet in the restaurant for both dinner and breakfast, is a real credit to the hotel. Very friendly and welcoming and also organised and efficient. Bedroom and bathroom were very clean.

It was convenient for my business trip & to stay one night. A practical hotel rather than luxurious

We have stayed at this hotel many times,but unfortunately this was not the best of experiences. I fully realize the problems with covid but one girl on reception and trying to serve in the bar meant many people waiting at reception to book in(some without face coverings). Our room was as always very clean and the staff are lovely but I feel they are under a lot of pressure.

Enjoyed our stay at Mercure Southamption Centre Dolphin and generally in this post Covid lockdown period everything had been done to conform to Government guidelines. However there are a few general observations - I think there could be an improvement in the breakfast arrangement which was very limited and didn't real meet my expectations for an Accor organisation. When a vast majority of restaurants can now provide a reasonable meal out and would consider this a failing at the Dolphin. On a more positive note the staff were friendly and helpful. My last comments, which is not Covid related, I think better warning about accessing the car park could have been made when I booked the hotel and the hot water in our room was only mildly warm at any time.

Badly in need of a refurbishment. Holes in doors, loose door handles, peeling paint the list goes on. No phone, only 1 set of towels, no shower gel , no hook on the door for dressing gown, couldn't shut the wardrobe doors maids coming in even though I put the do not disturb on. I've stayed in all of Accors hotels in Southampton and this was the worst by far would not recommend.

Room had no phone, air conditioning, body wash, hair dryer. Rooms are clean but old, (other facilities within the hotel are not well maintained). Water from tap had really bad smell. Room service entered the room without knocking at the door (while I was getting Changed). Informed the front desk about this and they said they will speak to the staff but no apologies.

Second time in this hotel and likely last. First time was ok and thought the little quirks were just that. Alas, this time it was worse. While I specifically asked for a quiet room (booked many weeks in advance), I get the room right next to the elevator! How can anyone think that's quite, beats me. The only other available room was "by the lane", which was deemed to be worse, so no choice left. As expected, it was noisy, with the elevator bing and voice all the time, the hard steps, bags, and the commotion usually taking place around the elevator. Room was actually more of a junior suite and had the bed been placed in the second room, it would've been likely very quiet. Unfortunately, it was right next to the (very thin) entrance door and a few meters only from the elevator noise. Furthermore, the bathroom window was open by about 3 inches. I advised the front desk after the first night, nothing was done. Otherwise the breakfast is good and sleep quality could be good, if one could get some decent sleep.

So disappointed in our stay at the Mercure Dolphin Southampton. We had booked 5 days while we were in town for appointments. During our stay we had multiple instances were things were forgotten and hotel management blamed us. Further over the course of 3 days, we experienced over 7 fire alarms, during early hours, the evening, and night hours. When I approached management about the disturbances and how it had affected the our stay and appointments, costing us time and money, they basically ignored our frustration going so far as blaming other guests instead of taking responsibility. The manager was incredibly rude and aggressive and told us there was nothing he could do. When I then asked to cancel the last two nights as I no longer felt comfortable or safe in the hotel, he flat out refused to offer a refund for those two nights and that we would need to deal. I have never experienced such poor customer service and a complete lack of effort in trying to rectify a situation. Do not expect anything from staff.

For a Privilege room we though that the Adonia was very small. Having said that it was fairly quiet. Location close to the city centre was good and close to a wide range of facilities and shops. Overall okay but disappointed in the size of the room.