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Mercure Southampton Centre Dolphin Hotel 4 stars

Customer review rating 3.9/5 5,602 reviews

ALLSAFE approved hotel

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Mercure Southampton Centre Dolphin Hotel
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+ 14 Services

Hotel extras

  • Grade II listed building with original features

  • Two dedicated meeting rooms accommodating 120 guests

  • Stunning architectural features throughout

  • Central location, ten minutes from shops & cruise terminals

  • Nearby to Southampton train station

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing
Catering
  • BreakfastPaying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 2 Meeting room(s)
  • Copy/print service available

Hotel location

Mercure Southampton Centre Dolphin Hotel

34 - 35 High Street
Southampton
SO14 2HN southampton
united kingdom

Tel: +442380386460

Fax: (+44)2380/386470

Check-in from 14h00

Check out up to 12h00

  • CITY LINK BUS :  FREE BUS SOUTHAMPTON STA

  • SOUTHAMPTON COACH STATION : 

  • By plane

    SOUTHAMPTON AIRPORT At 5km / 3.11 miles

  • By boat

    FERRY TERMINAL At 0.5km / 0.31 miles

  • By train

    SOUTHAMPTON CENTRAL At 0.5km / 0.31 miles

GPS :50.900261, -1.403921

Our accommodation(s)

The hotel's 99 recently refurbished bedrooms offer guests a range of accommodation options including suites, family rooms and enhanced accessibility. All bedrooms are non-smoking and have complimentary WiFi access, flatscreen TV with satellite channels, hair dryer, iron and board, safe, tea and coffee making facilities and direct dial telephone.

Standard Room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron
  • Direct dial telephone

Standard Room with Two Single Beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron
  • Direct dial telephone

Standard Room with 1 double bed and sofa

  • Max. number of persons: 4
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products
  • Iron(...)

Privilege Room with 1 Double Bed

  • Max. number of persons: 2
  • Area: From 18 m² / 194 sq ft
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Nespresso machine(...)

Accessible Standard Twin Room with 2 single beds

Accessible room
  • Max. number of persons: 2
Rooms

Our restaurants and bars

SIGNATURE

Type of cuisine: International

Signature has a contemporary design and feel. The menu will offer a range of dishes to cater for all, using fresh locally sourced ingredients. Breakfast served 6.30 - 9.30 Monday - Friday and 7.30 - 10.30 Saturday, Sundays and Bank Holidays

Lunch

11:00 - 18:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

OAK BAR

Non contractual photo

Modern design serving a wide range of drinks the perfect place to relax and unwind. Lounge menu available every day.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 120 m²

  • Maximum capacity: 120 people

  • Maximum banquet capacity: 100 people

Find out more

Our guest reviews for
Mercure Southampton Centre Dolphin Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 3.9/5

5,602 reviews

tripadvisor

TripAdvisor Rating 3.5/5

2,134 reviews

Very pleased

Customer review rating 4.0/5

Peter H. Business - 03/05/2021 Confirmed reviews ALL

Nice welcome, pleasant stay

Dear Mr H., Thank you for taking the time in sharing your experiences and I am pleased that you enjoyed your stay with us. We look forward to welcoming you back again soon. Kind Regards Lauren Sutton, Hotel Manager

Good location - much potential

Customer review rating 3.0/5

V J. J. Business - 02/05/2021 Confirmed reviews ALL

All the Staff at Reception were helpful and good. The room on the ground floor was spacious and clean. However, the carpets on the ground floor were in need of immediate replacement. I shifted to Room 204 on the third night. That was a refurbished room and in a better condition. I would have thought that the hotel would have used the time of lockdown to upgrade some areas that need particular attention. No doubt, there is much uncertainty with the pandemic in the hospitality industry. The location of the hotel and size of rooms that I stayed in, indicates much potential as times get better.

Dear Vinod J., Thank you for taking the time in sharing your experiences and I am pleased that you enjoyed your overall stay with us. We have been and will continue our process of refurbishing a number of our bedrooms and bathrooms so I do hope that we have the opportunity in welcoming you back again in the near future. Kind Regards Lauren Sutton, Hotel Manager

Great location good stay very friendly

Customer review rating 5.0/5

Anna D. Business - 28/04/2021 Confirmed reviews ALL

I enjoyed my stay great location and car park room very clean and comfortable

Dear Anna D., We very much appreciate your comments regarding your stay at the Mercure Southampton Centre Dolphin Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Lauren Sutton, Hotel Manager

Spacious room, clean and tidy and easy check in and out

Customer review rating 5.0/5

Cl Couples - 28/04/2021 Confirmed reviews ALL

Booked one of the self contained rooms for a one night break for myself and partner. Room was clean and tidy with a v.comfortable bed. Easy check in and check out and secure parking at the back. Couldn't fault the stay and only wish we were going back again this weekend!

Dear Ms L., We very much appreciate your comments regarding your stay at the Mercure Southampton Centre Dolphin Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Lauren Sutton, Hotel Manager

Not up to standard

Customer review rating 2.0/5

Denovan Business - 22/04/2021 Confirmed reviews ALL

Very shabby room. Shower head hanging off the wall, carpets very heavily stained. Table lamp inop. Worst room I’ve stayed in at the Mercure. Despite confirming my arrival to within 5 minutes, car park locked. Staff however, very helpful

Dear N., Thank you for taking the time to tell us about your experience at the Mercure Southampton Centre Dolphin Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lauren Sutton, Hotel Manager

Not good value for money

Customer review rating 1.0/5

Anonymous Couples - 18/04/2021 Confirmed reviews ALL

The room looked like it had not seen a hoover, for the price I expected a bigger room. Coffe machine, robe and soft drinks taken from the room but still charged premium rate for the room. Downstairs door was opened and slammed at 1.39 am twice It certainly did not meet expectations for the price and it being 'premium' lodge

Dear Ms H., Thank you for choosing to stay at the Mercure Southampton Centre Dolphin Hotel. Thank you for taking the time to tell us about your experiences, and I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Our bedrooms are inspected after cleaning before any guests are allocated a bedroom. Due to the historic nature of the hotel, all of our bedrooms are of a different shape and lay out, however they are all finished to the same standard, it is for this reason we do not offer an upgraded room for a larger size. The lodge rooms are very popular and met with compliments, I am sorry it was not to your liking. We understand there have been some changes which guests will not be used to since the start of the pandemic, which is why we ensure guests are sent a pre-arrival welcome letter and a copy is also placed in each room. This letter includes information about the extras which have been removed from the bedrooms but can be put back in upon a guests request. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards Lauren Sutton, Hotel Manager

Great location

Customer review rating 5.0/5

Tim Business - 13/04/2021 Confirmed reviews ALL

V good

Dear Timothy M., We very much appreciate your comments regarding your stay at the Mercure Southampton Centre Dolphin Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for taking the time in sharing your experiences, we look forward to welcoming you back in the future. Kind regards Lauren Sutton, Hotel Manager

Tired room

Customer review rating 2.0/5

Ian S. Business - 20/03/2021 Confirmed reviews ALL

Room could of done with a re-fit, bathroom was garbage. Other than that ok.

Dear Mr S., Thank you for taking the time in sharing your experiences, I am pleased apart from the bathroom you had a good stay. I am sorry you found the bathroom to be unacceptable, we have been and will continue our process of refurbishing a number of our bedrooms and bathrooms so I do hope that we have the opportunity in welcoming you back again in the near future. Kind Regards Lauren Sutton, Hotel Manager

Well located, centre of high street

Customer review rating 4.0/5

Anonymous Business - 13/03/2021 Confirmed reviews ALL

Comfortable and uneventful

Dear Mr A., Thank you for taking the time in sharing your experiences and I am pleased that you enjoyed your overall stay with us. We look forward to welcoming you back again soon. Kind Regards Lauren Sutton, Hotel Manager

Well located

Customer review rating 3.0/5

Julie U. Solo - 12/03/2021 Confirmed reviews ALL

The staff were very friendly and accommodating. The hotel itself is run down and could do with updating it feels dirty and unloved. I was very happy that they upgraded my room although it was easy to do at this sort of time because of covid not many were staying, my stay was £50 a night no breakfast and no meals I think that I would have been dissatisfied if I was going to have the original bog standard room, and the water system is not good as the water in the room for bath or shower was like warm it was never hot. So all in all a bit expensive for what you get , but would stay again as friendly just needs updating new carpets as they were dirty.

Dear Ms R., Thank you for taking the time to share your experiences. I am pleased to see even with an increased demand for the privilege rooms, the team were able to complimentary upgrade your stay, and you found the team to be accommodating and friendly. We have been and will continue our process of refurbishing a number of our bedrooms and bathrooms through the hotel, so I am thrilled you would stay with us again. Please also note, we have a grey bag which was given to put in the fridge, we would be happy to get it back to you, if you could send us the best details for this. Kind regards Lauren Sutton, Hotel Manager

Inside hotel looks old and tired. Carpets well worn in places.

Customer review rating 3.0/5

Fred B. Business - 16/02/2021 Confirmed reviews ALL

OK ish

Thank you for taking the time in sharing your experiences and I am sorry that you left disappointed. I will certainly be looking into the face mask point you raised as all team members who are able to wear masks do, we do have some which are exempt. We take the safety of our guests and team members extremely seriously. I apologise you found the room size not to your liking, we would have been more than happy to change your room to ensure you had a comfortable stay with us. We have been and will continue our process of refurbishing a number of our bedrooms and bathrooms so I do hope that we have the opportunity in welcoming you back again in the near future. Kind Regards Lauren Sutton, Hotel Manager

Ok stay

Customer review rating 3.0/5

Anonymous Couples - 30/12/2020 Confirmed reviews ALL

The room was tiny for a premium room - not as advertised.

Well located with parking in the city centre.

Customer review rating 4.0/5

Bob O. Business - 24/12/2020 Confirmed reviews ALL

Always looked after by the staff.

Dear Mr O., Thank you very much for taking the time in sharing your experiences, it is always a pleasure welcoming you to the hotel. We look forward to seeing you in the New Year. Kind regards, Lauren Sutton Hotel Manager

Quiet stay

Customer review rating 4.0/5

Jr Couples - 21/12/2020 Confirmed reviews ALL

Very quiet due to covid which was quite nice to be honest, the receptionist was very helpful, shame not much choice for food, so ate out, missed just having a drink in the bar but glad of the fridge so we brought drinks into the room. Breakfast was continental would have been nice to have been told this before stay but it was ok. Room was perfect glad we upgraded made our stay, lovely big room with view over high street could see the lovely xmas lights.

Dear Ms R., Thank you for taking the time in sharing your experiences and I am pleased that you enjoyed your overall stay with us. We very much look forward to welcoming you back again soon. Kind Regards Lauren Sutton, Hotel Manager

Good stay under the current circumstances. We stay every year so not. Spot on the previous experiences but you did well.

Customer review rating 3.5/5

Josephine Couples - 20/12/2020 Confirmed reviews ALL

Completely different from usual but ok under circumstances Lots of facilities missing, please note the continental breakfast could do with more than one toaster

Dear Ms B., Thank you for taking the time in sharing your experiences, I am pleased you enjoyed your overall stay with us. Thank you for your understanding with the changes we have needed to make during this time. We look forward to welcoming you back to the hotel in the near future. Kind regards, Lauren Sutton, Hotel Manager

Central hotel

Customer review rating 4.5/5

Ruth Couples - 17/12/2020 Confirmed reviews ALL

The hotel is superbly located in the city centre with the added bonus of private parking. The reception staff were friendly and welcoming, the room well appointed and the bed really comfortable.

Dear Ms C., We very much appreciate your comments regarding your stay at the Mercure Southampton Centre Dolphin Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lauren Sutton Hotel Manager

Very central location; thank you for the upgrade to a quiet room.

Customer review rating 4.0/5

Matt T. Couples - 14/12/2020 Confirmed reviews ALL

Very kindly, we were upgraded on request. We were a bit concerned about some of the noise comments on the Hotels.com site. Your staff responded immediately.

Dear Mr T., We very much appreciate your comments regarding your stay at the Mercure Southampton Centre Dolphin Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lauren Sutton Hotel Manager

Not the best stay

TripAdvisor rating 3.0/5

Pat T 23/09/2020 TripAdvisor review

We have stayed at this hotel many times,but unfortunately this was not the best of experiences. I fully realize the problems with covid but one girl on reception and trying to serve in the bar meant many people waiting at reception to book in(some without face coverings). Our room was as always very clean and the staff are lovely but I feel they are under a lot of pressure.

Short Stay in Southampton

TripAdvisor rating 3.0/5

David V 06/09/2020 TripAdvisor review

Enjoyed our stay at Mercure Southamption Centre Dolphin and generally in this post Covid lockdown period everything had been done to conform to Government guidelines. However there are a few general observations - I think there could be an improvement in the breakfast arrangement which was very limited and didn't real meet my expectations for an Accor organisation. When a vast majority of restaurants can now provide a reasonable meal out and would consider this a failing at the Dolphin. On a more positive note the staff were friendly and helpful. My last comments, which is not Covid related, I think better warning about accessing the car park could have been made when I booked the hotel and the hot water in our room was only mildly warm at any time.

in need of a refurbishment

TripAdvisor rating 3.0/5

helenhuds0n 11/08/2020 TripAdvisor review

Badly in need of a refurbishment. Holes in doors, loose door handles, peeling paint the list goes on. No phone, only 1 set of towels, no shower gel , no hook on the door for dressing gown, couldn't shut the wardrobe doors maids coming in even though I put the do not disturb on. I've stayed in all of Accors hotels in Southampton and this was the worst by far would not recommend.

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