Mercure Southampton Centre Dolphin Hotel 4 stars

Customer review rating (ALL Rating) 3.8/5 5,878 reviews

ALLSAFE approved hotel

Mercure Southampton Centre Dolphin Hotel
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+ 13 Services

Hotel extras

  • Grade II listed building with original features

  • Two dedicated meeting rooms accommodating 120 guests

  • Stunning architectural features throughout

  • Central location, ten minutes from shops & cruise terminals

  • Nearby to Southampton train station

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Southampton Centre Dolphin Hotel

34 - 35 High Street
SO14 2HN southampton
united kingdom

Fax: (+44)2380/386470

Check-in from 15h00

Check out up to 12h00



  • By plane

    SOUTHAMPTON AIRPORT At 5km / 3.11 miles

  • By boat

    FERRY TERMINAL At 0.5km / 0.31 miles

  • By train

    SOUTHAMPTON CENTRAL At 0.5km / 0.31 miles

GPS:50.900261, -1.403921

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

SIGNATURE Non contractual photo

Signature has a contemporary design and feel. The menu will offer a range of dishes to cater for all, using fresh locally sourced ingredients. Breakfast served 6.30 - 9.30 Monday - Friday and 7.30 - 10.30 Saturday, Sundays and Bank Holidays

Our accommodation(s)

The hotel's 99 recently refurbished bedrooms offer guests a range of accommodation options including suites, family rooms and enhanced accessibility. All bedrooms are non-smoking and have complimentary WiFi access, flatscreen TV with satellite channels, hair dryer, iron and board, safe, tea and coffee making facilities and direct dial telephone.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 120

  • Maximum capacity: 120 people

  • Maximum banquet capacity: 100 people

Find out more

Our guest reviews for
Mercure Southampton Centre Dolphin Hotel

100% genuine reviews from our guests

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ALL Rating 3.8/5

5,878 reviews

TripAdvisor Rating 3.5/5

2,235 reviews

Very well located

Customer review rating 4.0/5

Stuart P. Friends - 24/11/2021 Confirmed reviews ALL

On arrival we checked in and due to my personal circumstances changing I had to bunk in with my mate whilst his wife and her friend tool the Accure room. Having been given room 201 it would have been helpful had the receptionist told us there was a lift just around the corner instead of sending us up the stairs. Other than that we didn't really use the hotel bar so I won't comment. The hotel itself was ideally placed for our visit to attend a Fish gig at the 1865 club and with the "Spoons" practically Nextdoor and the Indian across the road all our needs were met.

well located

Customer review rating 2.0/5

Lynne S. Friends - 23/11/2021 Confirmed reviews ALL

The room we were in needed updating badly. We were also told we had to move to another hotel as the Dolphin was closing for 3 months due to the fact it was housing immigrants so found this both disgusting and inconvenient.

Worst hotel stay ever - shame on you Accor.

Customer review rating 0.5/5

William D. Couples - 23/11/2021 Confirmed reviews ALL

3rd world room with mould, cracks everywhere and lukewarm water for the shower.

Customer review rating 3.5/5

Anonymous Friends - 21/11/2021 Confirmed reviews ALL

Very very difficult to book the room in the first place. Reception staff(1) good. Rooms tired. An OK experience.


Customer review rating 4.0/5

Peter M. Friends - 21/11/2021 Confirmed reviews ALL

It is an iconic hotel, a little tired, but still full of character.


TripAdvisor rating 2.0/5

lyndatonyburrows 21/11/2021 TripAdvisor review

A group of 9 of us booked in for 2 nights, travelling from different parts of the Country, to attend a Memorial Service at the Fepow Memorial on one day and the funeral of a friend the next day. We woke up after the first night to find a note under the doors telling us that we would be moved to another hotel for the next night. We were later told this was bcause there were 300 Afghan refugees coming into the hotel and they needed our rooms !!!! Needless to say we were not pleased with the hassle of repacking etc. We understand the need for accommodation for these people but why book us in when this was going to happen??

A disaster

Customer review rating 0.5/5

S. Business - 20/11/2021 Confirmed reviews ALL

Really inconvenient when on a special group occasion to have it severely disrupted

Hotel is tired and dinner main course inedible

Customer review rating 2.5/5

Simon K. Solo - 16/11/2021 Confirmed reviews ALL

Insufficient car parking spaces.


Customer review rating 1.5/5

Malcolm H. Friends - 16/11/2021 Confirmed reviews ALL

Breakfast good. Everything else not so good.

A bit tired

Customer review rating 2.5/5

Os M. Business - 15/11/2021 Confirmed reviews ALL

Room was large and clean, but gloomy and in need of a refurb. Breakfast was OK, but not what it used to be when you could have items cooked to order - Covid, I guess! Car park was packed and chaos as usual, but a system to ensure use by residents only is apparently being introduced

Worst hotel ever

Customer review rating 0.5/5

Warren Business - 14/11/2021 Confirmed reviews ALL

This is honestly the worst experience I've ever had at a hotel. I checked in on Sunday and left the Friday. My room was not serviced at all during my stay. I even had to go to reception and request toilet paper. How embarrassing. I did however have a staff member come into my room and open the window. A massive security red flag. For something displayed as 4 star I think a police holding cell has better amenities. Its rundown and dilapidated and loaded with disappointment. I honestly expected more.

this place should be refurbished soon

Customer review rating 1.0/5

Anonymous Business - 12/11/2021 Confirmed reviews ALL

Broken radiator was fixed whilst I was out. It was fixed but still on max setting. TV didn't work. Changed rooms at 9pm. WhatsApp was offered as communication but no one answered it. New room had a shabby bathroom. Extraction vent covered in dust. Towel hook on back of door had been ripped off. Shower head flew about when shower was on. Gives very little confidence anything is actually cleaned as obviously no one but cleaners goes in the rooms.

Customer review rating 3.5/5

Rn Business - 12/11/2021 Confirmed reviews ALL

Good points...Nice breakfast and easy check in process with friendly staff. Bad points... Fairly dated room (particularly carpets and paintwork). Horrible high pitched whistle at all times from a fan or something nearby. Difficult to sleep through. And one night other guests were screaming at each other in the early hours. And £5 per night parking. OTT.

Well located but the hotel is dated

Customer review rating 1.0/5

Des L. Couples - 09/11/2021 Confirmed reviews ALL

The room that was given to us was awful. Heating didn’t work and every place you walked in the room the floorboards creaked and it was a very noisy room. We changed rooms, however, sat on a chair and it sunk down, the shower fitting was coming off the wall, shower head extremely dirty with limescale, water from the shower goes everywhere. The safe was not secured to the wall in the cupboard and therefore could be carried out of the room. The breakfast was not good. The hot food was cold and not a great selection of cereals. Unfortunately until they refurbish the rooms will not be staying here again.

Well located in the City and near the cruise terminals.

Customer review rating 4.5/5

S F. Couples - 07/11/2021 Confirmed reviews ALL

Friendly reception and excellent breakfast.


Customer review rating 3.0/5

Jill Friends - 05/11/2021 Confirmed reviews ALL

Very hard pillows Fell in the bath twice while showering. Very slippy - no bath mat. Nothing to hold onto. Badly bruised leg and toe. Reported!

good location

Customer review rating 3.5/5

Christine Business - 04/11/2021 Confirmed reviews ALL

parking was easy, check in good, room clean and comfortable with plenty of space. the carpet looked a little ragged though.

Well Located But very tired

Customer review rating 2.5/5

Mike Families - 04/11/2021 Confirmed reviews ALL

We had a couple of problems during our stay both of which your reception ignored despite being mentioned twice. The bathroom window was insecure the latch was snapped in half so you could not close and lock the window there was a fire escape outside the window so when people walked down they could see inside the bathroom. The second problem was a member of staff walked into our room when we were in no knock on the door he saw us and went straight out with no apologies this is not acceptable.

Pre cruise stay

TripAdvisor rating 4.0/5

nicholas a 27/10/2021 TripAdvisor review

Stayed one night and left our car for 8 days. All good. We could see that they were struggling with staff shortages but the staff that were there were great. The hotel is in a brilliant position for the shops.

For the first time in a decade we were disappointed

TripAdvisor rating 2.0/5

PSMITHCSMITH 18/10/2021 TripAdvisor review

After years of return visits/stays at the Dolphin this time was a disappointment. Having paid for a privilege room and found it no better than a standard with all of the additional benefits missing. After several visits to reception some of the privilege benefits were provided but not all so we gave up asking. The Covid excuse was used when not relevant and we had made allowance already for the situation. Having used the Dolphin 3 or 4 times a year for possibly 2 decades may be its time to change, clearly they have but not for the better.

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