Mercure Southampton Centre Dolphin Hotel 4 stars

Wasn’t too impressed: • room was cold and it was dark when I arrived so wasn’t aware a window had been left open • no socket by bed to charge phone • concerned that kettle was directly under curtains - hazardous • bed was too hard

Reception good, breakfast good, parking facilities and location were excellent- room...adequate. Plumbing issues need addressing asap. Radiator in bathroom didn't work, tap dripped incessantly, sash window rattled (yes, I know it's an old building). However, due to weather we had to cut short our stay to get home, reception were brilliantly understanding about this, and I would commend them to the management.

Staff welcoming, room was to a great standard. Overall very impressed.

I was very pleased with the room upgrade on arrival. I noticed I did not get a free drinks voucher despite being Accor Platinum member... has this benefit been withdrawn? At checkout there were drinks on my room but they weren't mine. These were removed no problem but I suspect this could be caused by rooms with similar sounding names than numbers.

The staff and food were great. Room was clean, but dark and very bare. The bedside lights were wonky and the carpets need renewing and a brighter decor would do wonders. There were some hideous modern chairs in reception that looked very out of place, and there were two breakfast trays with leftover food on the plates on the floor outside a room when we arrived at 12-ish and they were still there when we went out a couple of hours later. Very helpful staff and good easy parking

well behaved staff big and clean rooms

The staff were all very helpful. Food good and not overpriced. Room very bland but bed comfy. A lovely old building but in need of smartening up a bit. The modern chairs between reception and the corridor to the ground floor bedrooms were just awful. Overall we would stay here again.

The Dolphin is in a great location for food and drink especially when you’ve been at work late and the staff are always helpful.

Pretty basic Mercure, not of the standard I’d expect

Very convenient, centrally located hotel. Whilst the public areas look very nice, the room itself need redecorating. The bathroom especially needs maintenance and renewal

I had a nice clean roomy room, but my colleague felt his wasn't as good

3 night stay in a room with function room above. Shame on hotel for putting people in a room knowing they would be dragging objects around every night ie early hours .then a church service above to top it off.

A city centre location close to bars and restaurants. Good car park at the rear. The room and bathroom were both very clean, although our room was starting to show signs of age. The staff were all very friendly.

We booked a package of 1 night bed and breakfast and car parking for 2 weeks whilst on a cruise plus taxi to and from the port. The hotel delivered well and was good value. Our room was quite small but adequate for 1 night. It was comfortable with a well appointed bathroom. The hotel is centrally situated on the high street near the shopping centre and lots of restaurants. We would definitely use the hotel again.

The location is good but my room and bathroom was very dated, the carpet had some stains...