Customer review rating 3.9/5 5,682 reviews
ALLSAFE approved hotel
Grade II listed building with original features
Two dedicated meeting rooms accommodating 120 guests
Stunning architectural features throughout
Central location, ten minutes from shops & cruise terminals
Nearby to Southampton train station
This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.
Check-in from 14h00
Check out up to 12h00
34 - 35 High Street
SO14 2HN southampton
Contact email :H7876@accor.com
Check-in from 14h00
Check out up to 12h00
The hotel's 99 recently refurbished bedrooms offer guests a range of accommodation options including suites, family rooms and enhanced accessibility. All bedrooms are non-smoking and have complimentary WiFi access, flatscreen TV with satellite channels, hair dryer, iron and board, safe, tea and coffee making facilities and direct dial telephone.
Standard Room with 1 double bed
Standard Room with Two Single Beds
Standard Room with 1 double bed and sofa
Privilege Room with 1 Double Bed
Accessible Standard Twin Room with 2 single beds
Number of meeting rooms: 2
Maximum size: 120 m²
Maximum capacity: 120 people
Maximum banquet capacity: 100 people
100% genuine reviews from our guestsFind out more
R F 23/07/2021 TripAdvisor review
Very unimpressed all round with grotty carpets and grubby and stained upholstery in abundance everywhere, including our room. Paid for Privilege Room for five nights with breakfast, bedroom window was so rotten the bottom of the frame had dropped away from the glass and had clearly been like that for months and dare not touch it being certain it would have collapsed into yard below, stuffed the gap with towels to stop draft and keep noise of kitchen fans out. Extremely limited menu but chef was helpful getting extras in. Luckily, Got a parking place on the Monday we arrived, but we had soon had enough of the place, and when we left two days early we believe a ship’s crew had arrived pre cruise and the car park was full and we had a job getting out. The staff were all very helpful but we not only came home early but immediately cancelled our five night booking for The Dolphin in September because we would never stay there again.
Tired hotel, tired room
Michael R. Couples - 21/07/2021 Confirmed reviews ALL
The whole experience was of a tired establishment. Dirty linen was left in a corridor, the decor was tired, the shower screen did not seal properly, creating a large puddle. In our room the double bed was against the wall, which meant one of us had to climb over the other to get out of bed. The furniture looked old. The only good point is the free parking and the location.
Dirty public areas and a very tired hotel
Ross Solo - 20/07/2021 Confirmed reviews ALL
My dealings with the staff were pleasant and they were helpful and friendly. As for the hotel, it's in a good location but it is very tired, dirty and smelly. The carpets in all corridors are about 10 years overdue replacement. The rooms are extremely hot even on a very mild day with no air con at all. The car park is supposed to be residents only but it gets used by loads of cars who have no connection to the hotel at all because there is no control over it. I wouldn't recommend this hotel.
Annie B. Families - 20/07/2021 Confirmed reviews ALL
Overall very good value for such a good location. Corridors in need of a good clean but rooms were very clean and had all the basic facilities. Staff were lovely given a difficult situation and coping well. Annoyingly car park full as offered to non-hotel guests. Would recommend to anyone needing a good deal in a good location.
Mr P. R. Solo - 19/07/2021 Confirmed reviews ALL
I used to stay at this hotel frequently before I retired five years ago. I have to say , this time it was appalling. The whole place is very tired, the staffing levels are on a shoe string, the cooked breakfast was reheated and inedible and when I asked to be moved because of the noise from outside the room, I was told it would quieten down, it didn’t. The chain should be ashamed Of running an establishment in this fashion and I will not return, nor recommend it to anyone. PS the booking app didn’t work either and I ended up phoning the hotel to book. Perhaps I should have realised then, that the stay would be a disaster!
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