Mercure Southampton Centre Dolphin Hotel 4 stars

TripAdvisor rating 3.5/5 2,081 reviews
Mercure Southampton Centre Dolphin Hotel
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Hotel extras

  • Grade II listed building with original features

  • Two dedicated meeting rooms accommodating 120 guests

  • Stunning architectural features throughout

  • Central location, ten minutes from shops & cruise terminals

  • Nearby to Southampton train station

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 2 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Southampton Centre Dolphin Hotel

34 - 35 High Street
Southampton
SO14 2HN
southampton
united kingdom

Tel: +442380386460

Fax: (+44)2380/386470

Contact email

Check-in from 14h00

Check out up to 12h00

  • CITY LINK BUS :   FREE BUS SOUTHAMPTON STA

  • SOUTHAMPTON COACH STATION :  

  • By plane

    SOUTHAMPTON AIRPORT At 5km / 3.11 miles

  • By boat

    FERRY TERMINAL At 0.5km / 0.31 miles

  • By train

    SOUTHAMPTON CENTRAL At 0.5km / 0.31 miles

GPS :50.900261, -1.403921

Our accommodations

The hotel's 99 recently refurbished bedrooms offer guests a range of accommodation options including suites, family rooms and enhanced accessibility. All bedrooms are non-smoking and have complimentary WiFi access, flatscreen TV with satellite channels, hair dryer, iron and board, safe, tea and coffee making facilities and direct dial telephone.

Standard Room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron
  • Direct dial telephone

Standard Room with Two Single Beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Iron
  • Direct dial telephone

Standard Room with 1 double bed and sofa

  • Max. number of persons: 4
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products
  • Iron(...)

Privilege Room with 1 Double Bed

  • Max. number of persons: 2
  • Area: From 18
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Nespresso machine(...)

Accessible Standard Twin Room with 2 single beds

  • Max. number of persons: 2

Our restaurants and bars

SIGNATURE

Type of cuisine: International

Signature has a contemporary design and feel. The menu will offer a range of dishes to cater for all, using fresh locally sourced ingredients. Breakfast served 6.30 - 9.30 Monday - Friday and 7.30 - 10.30 Saturday, Sundays and Bank Holidays

Lunch

11:00 - 18:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

OAK BAR

Photo non contractuelle / Strictly non binding

Modern design serving a wide range of drinks the perfect place to relax and unwind. Lounge menu available every day.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 120

  • Maximum capacity: 120 people

  • Maximum banquet capacity: 100 people

Find out more

Our guest reviews for
Mercure Southampton Centre Dolphin Hotel

100% genuine reviews from our guests

Find out more

ALL Rating 3.9/5

5,305 reviews

tripadvisor

TripAdvisor Rating 3.5/5

2,081 reviews

Stay in Southampton

TripAdvisor rating 3.5/5

AMN68 Couples - 11/12/2019 TripAdvisor review

A brilliantly located hotel in the centre of Southampton, ideal location to get everywhere... I am only marking some of scores down as didn’t have much interaction with staff. Only say sleep quality was average as I have just purchased a new mattress lol...

Comfortable but noisey

Customer review rating 3.9/5

K M. Couples - 03/12/2019 Confirmed reviews ALL

As always a lovely stay. Comfy rooms with everything we need in a great location. The only trouble was the noise. Not from the street but from other guests. As we were in 401 right by the door, other guests came pass, after having a great night out, rather loudly. I do feel a sign on the door reminding guests to keep the noise down might be helpful.

Dear Katie M., Thank you for taking the time in sharing your experiences, I am pleased you enjoyed your overall stay with us, I take your points on board regarding noise from other guests. We look forward to welcoming you back to the hotel again soon. Kind Regards, Lauren Sutton, Hotel Manager
Customer review rating 3.9/5

Michelle Friends - 02/12/2019 Confirmed reviews ALL

Clean hotel. Efficient and friendly staff. Easy check in and out. Beds were too soft for us and the hotel was too hot which made it difficult to sleep well

Dear Michelle H., Thank you for taking the time in sharing your experiences, I am pleased you enjoyed your overall stay with us. We are in the process of refurbishing a number of our bedrooms and bathrooms so I do hope that we have the opportunity in welcoming you back again in the near future. Kind Regards, Lauren Sutton, Hotel Manager
Customer review rating 3.9/5

Andre M. Friends - 02/12/2019 Confirmed reviews ALL

It was great absolutely staff were very helpful especially when coming back in the morning after a night out in Southampton

Dear Andre M., Thank you for taking the time in sharing your experiences, I am pleased you enjoyed your stay with us. We look forward to welcoming you to the hotel again soon. Kind Regards, Lauren Sutton, Hotel Manager

Efficiently checked in with knowledge of my loyalty

Customer review rating 3.9/5

Neil H. Solo - 02/12/2019 Confirmed reviews ALL

A brief but enjoyable stay, lovely room and facilities

Dear Neil H., Thank you for taking the time in sharing your experiences, I am pleased you enjoyed your stay with us. We look forward to welcoming you to the hotel again soon. Kind Regards, Lauren Sutton, Hotel Manager

My worst Mercure yet

TripAdvisor rating 3.5/5

chilton934 Business - 01/12/2019 TripAdvisor review

As a rule I stay in Mercure hotels when away on business and this was easily the worst one yet. Just finding the car park is a trial in itself, but it is clear that the hotel already know this so it is hard to understand that clear directions aren't provided at the time of booking. As for the room, I know I went for the cheapest option but thi swas without doubt one of the worst rooms I have stayed in, with a stained carpet and very tired fittings and shabby paintwork. As a whole the hotel needs a comp[lete redecoration in my estimation.

Thank you for taking the time in sharing your experiences, and I am sorry you left disappointed. I totally understand your comments regarding the car park and they will be looked into and acted on. We are in the process of refurbishing a number of our bedrooms and bathrooms so I do hope that we have the opportunity in welcoming you back again in the near future. Kind Regards, Lauren Sutton, Hotel Manager

Good stay but Hotel is quite tired

Customer review rating 3.9/5

M T. Business - 30/11/2019 Confirmed reviews ALL

Fitted my needs but there are better quality Hotels in Southampton that are not so tired.

Dear Mike T., Thank you for taking the time in sharing your experiences, I am pleased you enjoyed your overall stay with us. We are in the process of refurbishing a number of our bedrooms and bathrooms so I do hope that we have the opportunity in welcoming you back again in the near future. Kind Regards, Lauren Sutton, Hotel Manager

Great location, friendly and helpful staff. Only visit Southampton annually but will be booking again next year.

Customer review rating 3.9/5

Jennifer H. Families - 30/11/2019 Confirmed reviews ALL

Great stay and will be booking again next year

Dear Jennifer H., Thank you for taking the time in sharing your experiences, I am really pleased you enjoyed another stay with us. We look forward to welcoming you to the hotel again soon. Kind Regards, Lauren Sutton, Hotel Manager

Very dissapointing

Customer review rating 3.9/5

Jason. Friends - 30/11/2019 Confirmed reviews ALL

Hot water tap broken, room freezing, loud and disturbing staff outside room in early hours of morning.

AWFUK STAY

Customer review rating 3.9/5

Ms T. B. Couples - 28/11/2019 Confirmed reviews ALL

It was awful dirty wine glasses in the hall to room, the reception lady was just not interested when being told too busy fiddling with hair. The shower was disgusting not only to small to move around in what made it worst was the so called mixer tape did not work and only hot water came out the cold water did not even work god forbid if you were old or a. child It would have scolded them. Disgusting. When mentioning it to your very non helpful reception oh you should have informed us and we would have got someone up to look at it! Funny unless they had a new mixer tap and a magic wand they would have had to do much more then look. Overall experience was disgusting. I was staying at this hotel as visiting my daughter at university.

Really quaint comfortable hotel

Customer review rating 3.9/5

Anonymous Solo - 28/11/2019 Confirmed reviews ALL

The staff were so helpful.

Dear Sheila V., Thank you for taking the time in sharing your experiences, I am pleased you enjoyed your stay with us. We look forward to welcoming you to the hotel again soon. Kind Regards, Lauren Sutton, Hotel Manager

Mostly as expected

Customer review rating 3.9/5

L.h Solo - 28/11/2019 Confirmed reviews ALL

My stay was uncomplicated and mostly relaxing. The only issues I noticed were some spider webs in the corners of the room (both floor level and ceiling level), the sink water was only cold, lampshades were a tad stained here and there and I had to manually change the phone cable from the RJ45 port to the phone port on the nightstand phone to get it working (noticed this on my last day when I was ordering food from room service). The afternoon tea booking was also accidentally booked to a previous day than the day it was supposed to be booked on, so I missed that. There were NO bedbugs which is a rare treat these days, the shower water was warm each day, the breakfast had enough different choices to keep me satisfied well up to lunch time and the location of the hotel was ideal for getting around and about Southampton. The staff was also wonderful at my friends wedding and the food served at the wedding was top notch.

Worst room i have ever stayed in

TripAdvisor rating 3.5/5

Batch157 Solo travel - 28/11/2019 TripAdvisor review

Carpet stained, toilet far too small, shower too small, room freezing, noisy cleaners trolleys outside in the morning, curtain badly fitted, lack of plug sockets. huge disappointment and very uncomfortable.

Thank you for taking the time to tell us about your experience at the Mercure Southampton Centre Dolphin Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. The toilets in all our rooms are of a standard size, we also offer shower cubicles in a selection of our rooms and these are also of a standard size, I apologise if you found them to be small. Due to our historic heritage we are not like modern hotels with plug sockets right next to the bed, they are located alongside the desk/dressing table in the rooms. I can only apologise you felt the room to be a huge disappointment, please contact me directly upon your next visit to Southampton. Kind Regards, Lauren Sutton, Hotel Manager
Customer review rating 3.9/5

Steve Solo - 27/11/2019 Confirmed reviews ALL

All staff vert friendly and helpful, room upgrade to avoid a noisy wedding reception much appreciated.

Dear Steve C., Thank you for taking the time in sharing your experiences, I am pleased you enjoyed your overall stay with us. We look forward to welcoming you to the hotel again soon. Kind Regards, Lauren Sutton, Hotel Manager

Excellent hotel

Customer review rating 3.9/5

Mike Solo - 26/11/2019 Confirmed reviews ALL

Very enjoyable stay.

Dear Michael D., Thank you for taking the time in sharing your experiences, I am pleased you enjoyed your stay with us. We look forward to welcoming you to the hotel again soon. Kind Regards, Lauren Sutton, Hotel Manager

Excellent stay

Customer review rating 3.9/5

Lmc Couples - 26/11/2019 Confirmed reviews ALL

We've been using this hotel & its cruise parking for 5 years now. This time we stayed in one of the Premium rooms which was excellent. Very clean. Modern. Quiet. Good size bedroom & bathroom. Hotel is in great location in the centre of town & just a 5 minute taxi drive to the ships. All staff are always helpful & friendly. Check in & check out is very quick. Breakfast is help yourself to either a hearty full English or continental breakfast or both! We will definitely be booking again when we sail next March 2020 - just waiting to hear about the parking refurbishment?

Dear Lynette M., Thank you for taking the time in sharing your experiences, I am pleased you have enjoyed another stay with us. We are booking cruise packages next year, if you contact me directly with the dates and I will take a look at getting you booked in. Kind Regards, Lauren Sutton, Hotel Manager

pleasant hotel

Customer review rating 3.9/5

W. Business - 26/11/2019 Confirmed reviews ALL

Pleasant hotel in a very convenient location. Nice breakfast an efficient staff.

Dear Damian W., Thank you for taking the time in sharing your experiences, I am pleased you enjoyed your stay with us. We look forward to welcoming you to the hotel again soon. Kind Regards, Lauren Sutton, Hotel Manager

Clean, friendly and relaxing hotel.

Customer review rating 3.9/5

Anonymous Couples - 26/11/2019 Confirmed reviews ALL

Check-in was quick and easy, room was clean, bed was comfortable and breakfast was great. After driving a long distance it was also good to be able to leave the car in the car park and walk the short distance to the shopping centre.

Dear Melvin L., Thank you for taking the time in sharing your experiences, we are pleased you enjoyed your stay with us. We are in the process of refurbishing a number of our bedrooms and bathrooms so I do hope that we have the opportunity in welcoming you back again in the near future. Kind Regards, Lauren Sutton, Hotel Manager
Customer review rating 3.9/5

Lucy Couples - 25/11/2019 Confirmed reviews ALL

It was wonderful. All the staff where friendly, welcoming and helpful.

Dear Lucy M., Thank you for taking the time in sharing your experiences, I am really pleased you enjoyed your stay with us. We look forward to welcoming you to the hotel again soon. Kind Regards, Lauren Sutton, Hotel Manager

A one night stay for a wine-tasting evening

Customer review rating 3.9/5

Lesley S. Couples - 25/11/2019 Confirmed reviews ALL

We had a very comfortable night at The Dolphin Hotel in Southampton. We booked in because we had been given a voucher to go the a Wine Pairing evening at the Mercure hotel. The room was well equipped, good bathroom, comfortable beds and tea/coffee making facilities. We could not fault it.

Dear Lesley S., Thank you for taking the time in sharing your experiences, I am pleased you enjoyed your evening and stay with us. We look forward to welcoming you to the hotel again soon. Kind Regards, Lauren Sutton, Hotel Manager
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