Mercure Southampton Centre Dolphin Hotel

Mercure Southampton Centre Dolphin Hotel 3 stars

Customer review rating (ALL Rating) 3.4/5 476 reviews

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Hotel extras

  • Grade II listed building with original features

  • Two dedicated meeting rooms accommodating 120 guests

  • Stunning architectural features throughout

  • Central location, ten minutes from shops & cruise terminals

  • Nearby to Southampton train station

ALLSAFE approved hotel

Hotel location

Mercure Southampton Centre Dolphin Hotel

34 - 35 High Street, Southampton
SO14 2HN SOUTHAMPTON
United Kingdom

GPS:50.900261, -1.403921

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

SIGNATURE Non contractual photo

Signature has a contemporary design and feel. The menu will offer a range of dishes to cater for all, using fresh locally sourced ingredients. Breakfast served 6.30 - 9.30 Monday - Friday and 7.30 - 10.30 Saturday, Sundays and Bank Holidays

Our accommodation(s)

The hotel's 99 recently refurbished bedrooms offer guests a range of accommodation options including suites, family rooms and enhanced accessibility. All bedrooms are non-smoking and have complimentary WiFi access, flatscreen TV with satellite channels, hair dryer, iron and board, safe, tea and coffee making facilities and direct dial telephone.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.4/5  476 reviews

TripAdvisor Rating  3.5/5  2,271 reviews

In desperate need of refurbishment

TripAdvisor rating 3.0/5

Trip06133103819 Couples - TripAdvisor review

We stayed at the hotel to visit Southampton boat show. Location is excellent; close to the show and right amongst pubs, restaurants and shops. It was difficult to find car park but use sat nav and put it ‘back of the walls’ and it’s gets to to a lovely large carpark at back of hotel. Charge is £5 per day. Check in was swift and problem free. Staff are very nice. We had breakfast 1 day and it was absolutely lovely. Lots of choice hot and cold.. again couldn’t fault it. The room is large with all the amenities you need, but unfortunately it needs a desperate upgrade and redecoration. The room is clean and bed is so comfortable.. we had 2 great night sleep in room 16 and if they upgrade we would return. Added some pics just to show room as we like to give a fair and honest review.

Beautiful atmosphere, amazing coffee, accommodating staff

TripAdvisor rating 5.0/5

raoulm903 Friends getaway - TripAdvisor review

Despite our group organiser having had made a mistake with the booking, the owner quickly and very happily accommodated for us and ensured we still had a place to drinks and eat within the establishment, absolutely pleased with the quick turn around on the situation and proactive response.

5 night stay

TripAdvisor rating 1.0/5

Seabird464 Business - TripAdvisor review

Unfortunately it was the only hotel available at the time of booking that was central. It's the worst hotel I have ever booked into for five nights. Don't expect your rooms to be cleaned, I had to go down to reception to ask why my room wasn't cleaned and was informed of the housekeepers been too busy. So once you are booked in, you become irrelevant! The receptionist had to get clean towels and cups for me, which really should not be her job. I'm sure I'm not the only person to have these issues. Doors bang, floors creaking constantly, I actually thought someone was in my room during the night it was so loud. Dirty walls, ripped beds and curtains off the hooks...so much for management. Oh well you decide for yourself.

Extremely tired state of affairs…

Customer review rating 1.5/5

James Business - Confirmed reviews ALL

Would not stay here again

Dear James S., Thank you for taking the time to tell us about your experience at the Mercure Southampton Centre Dolphin Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

COMFORTABLE STAY GOOD LOCATION

Customer review rating 5.0/5

Frank V. Couples - Confirmed reviews ALL

We had a cruise and stay package . On arrival we requested secure luggage storage and we were given a bigger room so that we could keep our luggage with us. The car park was secure so we felt it was safe to leave the car.The hotel was very central to the cruise port and we were given a taxi to and from the port Would recommend this hotel to anyone wanting to leave their car whilst cruising

Dear Frank V., We very much appreciate your comments regarding your stay at the Mercure Southampton Centre Dolphin Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

In partnership with TripAdvisor

Other web-users rate our hotel

  • 615 reviews 8.8/10 Location
  • 1,081 reviews 4/10 Room
  • 679 reviews 6.8/10 Service
  • 14 reviews 4.9/10 WiFi
  • 508 reviews 2.4/10 Cleanliness
  • 506 reviews 3.8/10 Comfort
  • 331 reviews 2.8/10 Amenities
  • 286 reviews 5.9/10 Breakfast

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