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Novotel Abu Dhabi Al Bustan Hotel 4 stars

Customer review rating 4.4/5 5,856 reviews

ALLSAFE approved hotel

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How it works?
Novotel Abu Dhabi Al Bustan
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+ 16 Services

Hotel extras

  • 20 minutes' drive from Abu Dhabi Int'l Airport

  • 5 minutes' drive to Abu Dhabi National Exhibition Centre

  • Free valet parking and indoor parking

  • Sleek meeting rooms and stylish ballroom with Free WIFI

  • Features spa and fitness facilities as well as outdoor pool and jacuzzi

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Outdoor heated pool
  • Fitness centre
  • Well-being
  • Golf course 18 holes (nearby) Paying
Catering
  • Breakfast Paying
  • 2 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 12 Meeting room(s)
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available

Hotel location

Novotel Abu Dhabi Al Bustan

Sheikh Rashid Bin Saeed Street
corner Rabdan Street
P.O. Box 95208
95208 abu dhabi
united arab emirates

Tel: +97125016444

Fax: (+971)2/5016333

Check-in from 14h00

Check out up to 12h00

  • Abu Dhabi Bus Station :  034 Bus terminal

  • By plane

    ABU DHABBI At 24km / 14.91 miles

GPS :24.42938, 54.42929

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs. Spacious and contemporary design, the Novotel room is truly a place for living. Need more space, and amenities ? The Suite room will satisfy your needs.

Our restaurants and bars

PEPPER ALL DAY DINING

Type of cuisine: International

All day dining restaurant serving authentic Arabic, Indo South and Mediterranean cuisine from live cooking station.

  • Monday -
  • Tuesday -
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  • Sunday -

MELLOW CAFE

Type of cuisine: Cafe

Offering early bird continental breakfasts and all day healthy treats. French pastries as signature items.

  • Monday -
  • Tuesday -
  • Wednesday -
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  • Sunday -

WAVES BAR & OUTDOOR LOUNGE

Waves is a place where everyone gets their definition of a perfect experience of a night out. Features a fresh and innovative design with an enhanced ambience, a new menu that satisfies everyone taste, and selection of handcrafted & signature cocktails.

Non contractual photo

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 12

  • Maximum size: 1,035

  • Maximum capacity: 800 people

  • Maximum banquet capacity: 800 people

Find out more

Our guest reviews for
Novotel Abu Dhabi Al Bustan

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

5,856 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,929 reviews

Customer review rating 5.0/5

Waheed Couples - 25/07/2021 Confirmed reviews ALL

5 star deserving hotel and service . Javed on the reception was outstanding with the friendly and excellent service

Dear Waheed M., We very much appreciate your comments regarding your stay at the Novotel Abu Dhabi Al Bustan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Souffian Zaeraoui General Manager

Not up to expectations

Customer review rating 2.0/5

Zahid S. Families - 25/07/2021 Confirmed reviews ALL

Although we had a confirmed booking, the hotel did not provide us with the expected rooms. We had reserved non-smoking rooms very specifically, but they did not reserve any. We were given smoking rooms, and had to adjust with family members having asthma. The breakfast was another low quality experience. There were not enough people to serve the buffet or even to replace the items that were finished. It appeared that there was no prior planning done to handle the Eid crowd. The swimming pool water felt heavy with chemicals. On the whole, it wasn't an experience that we will want to come back to.

Dear Zahid S., "Thank you for staying with us and for your kind feedback. We regret that your overall experience during your stay was not as good as you expected. Please accept our sincere apologies. Your feedback is important to us in our ongoing efforts to satisfy our guests. We sincerely hope you will give us the opportunity to serve you better in a future visit. Sincerely, Souffian Zaeraoui General Manager

Good service and nice stay

Customer review rating 5.0/5

Zayed A. Friends - 24/07/2021 Confirmed reviews ALL

I like how the Moroccan lady on the reception talk and she was very helpful, I preciate how helpful she was.

Dear Zayed sultan A., Thank you for your positive rating following your stay at the Novotel Abu Dhabi Al Bustan. We are delighted to have met your expectations during your stay. It will be our pleasure to welcome you again soon. Best regards, Souffian Zaeraoui General Manager

Good Stay

Customer review rating 5.0/5

Fahed Solo - 24/07/2021 Confirmed reviews ALL

well located hotel

Dear Fahed A., We very much appreciate your comments regarding your stay at the Novotel Abu Dhabi Al Bustan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Souffian Zaeraoui General Manager

Diappointing food both for brekfast n dinner

Customer review rating 1.5/5

Tanveer Families - 23/07/2021 Confirmed reviews ALL

Street food is better than your food. Damn dissatisfied.

Dear Tanveer S., Thank you for taking the time to tell us about your experience at the Novotel Abu Dhabi Al Bustan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Souffian Zaeraoui General Manager

Staff are friendly and warm from valet to reception

Customer review rating 3.5/5

Anonymous Friends - 22/07/2021 Confirmed reviews ALL

AC is hot even called facility to check but stayed the same until we checked out

Dear Glaiza A., We very much appreciate your comments regarding your stay at the Novotel Abu Dhabi Al Bustan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Souffian Zaeraoui General Manager

The location is good, can reach to any place easily.

Customer review rating 4.0/5

Eman A. Solo - 22/07/2021 Confirmed reviews ALL

The hotel is clean, and the staff helpful and cooperative, but I have comment on food in open buffet specialy on meat and chicken it's storage isn't healthy, better if its fresh. For someone who Stay for long time it's will cause many health problems. Thanks for all

Dear Eman Omer A., We very much appreciate your comments regarding your stay at the Novotel Abu Dhabi Al Bustan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Souffian Zaeraoui General Manager

Good stay

Customer review rating 5.0/5

Buddha G. Couples - 21/07/2021 Confirmed reviews ALL

Excellent hospitality

Dear Buddha g., We very much appreciate your comments regarding your stay at the Novotel Abu Dhabi Al Bustan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Souffian Zaeraoui General Manager
Customer review rating 4.0/5

Yvettem Business - 20/07/2021 Confirmed reviews ALL

Very helpful and pleasant staff

Dear Yvette M., We very much appreciate your comments regarding your stay at the Novotel Abu Dhabi Al Bustan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Souffian Zaeraoui General Manager

Nice Location and Comfy Stay

Customer review rating 5.0/5

S. A. R. (. Business - 18/07/2021 Confirmed reviews ALL

I really like the place personally due to the location which is convenient for me to move easily towards or outwards town centre, the cordial behaviour and efficient hospitality of the staffs and the basement parking facilities with enough parking spaces.

Dear S. Alam R., We very much appreciate your comments regarding your stay at the Novotel Abu Dhabi Al Bustan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Souffian Zaeraoui General Manager

Unforgettable stay

Customer review rating 5.0/5

Anna Couples - 17/07/2021 Confirmed reviews ALL

Helpful and friendly starting from the reception till the restaurant. Starting from Javed who helped me a lot to make things possible with the help of talented Rajiv from HsK, Sweet Chen who showed natural friendliness and Delphine who assisted me so dearly during breakfast Cant thank u all enough and to the duty manager who I forgot the name thank u so much for accommodating me for extending my stay.

Dear Annaliza Costodio E., We very much appreciate your comments regarding your stay at the Novotel Abu Dhabi Al Bustan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Souffian Zaeraoui General Manager

Great Stay!

Customer review rating 5.0/5

Dmp Business - 16/07/2021 Confirmed reviews ALL

It’s not my first time to stay here every time I have business trip to AUH, staff are very accommodating especially the one in the reception who assisted us Javed, food are delicious thanks to all the staff and also to Chef Paul who personally checked and make sure we had a sumptuous breakfast, lunch and dinner. Room is nice and clean and staff at valet parking were helpful. See you in my next stay! Hopefully next month.. ohhh I stayed (10-12/07/2021)

Dear Djaja Marie P., Thank you for your positive feedback following your stay at the Novotel Abu Dhabi Al Bustan. We are delighted to have met your expectations during your stay with us. It will be our pleasure to have you with us again soon. Best regards, Souffian Zaeraoui General Manager"

It was good

Customer review rating 4.5/5

Ravi N. Couples - 16/07/2021 Confirmed reviews ALL

It was nice stay,all team and room was nice thanks

Dear Ravi n., Thank you for staying at the Novotel Abu Dhabi Al Bustan. We are delighted that you were pleased with your stay. Thank you for your positive feedback, and we look forward to welcoming you again soon. Sincerely, Souffian Zaeraoui General Manager

Good stay

Customer review rating 3.5/5

Abubakar I. H. Solo - 15/07/2021 Confirmed reviews ALL

It was a good experience. Everything was perfectly fine, specially food was very good... Few things you need to improving. Please keep focusing on greetings to the customers on their arrival and checkout, in which i feel very strict behaviour. Another thing which was annoying is bed bugs... There were bed bugs in room 815. Please clean that bed.

Dear Q-Abubakar Ishrat H., We are sincerely grateful for the time you spent to share your comments on your recent stay in Novotel Abu Dhabi Al Bustan, your detailed review will certainly assist in order to keep on improving the quality of our services for our valued guests. Once again, many thanks for your help to get to know the points where we can still improve the experiences of the ones that come to visit us and we truly hope to have the opportunity to welcome you back on your next visit to Novotel Abu Dhabi Al Bustan. Sincerely Souffian Zaeraoui General Manager

Well located, I love that the hotel has ample parking for its guest!

Customer review rating 3.0/5

Sarwath A. W. Solo - 13/07/2021 Confirmed reviews ALL

The stay at Novotel is always pleasant. The front desk staff is great, and I always received an upgrade. Highly recommend the hotel!

Dear Sarwath Abdul W., Thank you for your positive rating following your stay at the Novotel Abu Dhabi Al Bustan. We are delighted to have met your expectations during your stay. It will be our pleasure to welcome you again soon. Sincerely, Souffian Zaeraoui General Manager

Nice

Customer review rating 5.0/5

Zhoung Solo - 13/07/2021 Confirmed reviews ALL

Nice clean hotel

Dear Q-Zhou J., We very much appreciate your comments regarding your stay at the Novotel Abu Dhabi Al Bustan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Souffian Zaeraoui General Manager

Good stay

Customer review rating 3.5/5

Khal Families - 13/07/2021 Confirmed reviews ALL

We had a good stay although the food was average. The location was a bit far from the city center.

Dear Khalfan A., "Thank you for staying with us. We very much appreciate your kind feedback and glad that you were overall pleased with your stay. Thank you for your comments and we look forward to welcoming you back in the near future. Sincerely, Souffian Zaeraoui General Manager

Good

Customer review rating 5.0/5

Anonymous Couples - 12/07/2021 Confirmed reviews ALL

Great experience

Dear Mohamad G., We very much appreciate your comments regarding your stay at the Novotel Abu Dhabi Al Bustan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Souffian Zaeraoui General Manager

Short Business Trip

TripAdvisor rating 4.0/5

Tinybubbles08 Business - 24/03/2021 TripAdvisor review

Back in AUH after a year and was so excited..Always stayed here for my business trip and was great! There’s a bit confusion with my bookings as I book 2 rooms and can’t find our reservations at first however it’s fine, food is great with nice selection. Room is clean and tidy. Be back soon.

Dear Valued Guest, Thank you for your comment We are delighted that you have enjoyed living with us and there are some areas that need more attention We greatly appreciate your feedback as it will help us in our continuous efforts to provide quality service to our guests. We thank you for your comments and we would like to welcome you again soon Best Regards Souffian Zaeraoui General Manager

Usually good but this time was disappointing

TripAdvisor rating 3.0/5

Nader12348 Business - 19/03/2021 TripAdvisor review

Disappointing with the bed quality, smoke smell in non smoking room.ripped couch corners, Was disappointing and not up to the standards that I am used to at this novotel. They had over capacity due to quarantine for offshore oil employees but that's not an excuse to drop the quality.

Dear Nader, Thank you for staying with us and for your kind feedback. We regret that your overall experience during your stay was not as good as you expected. Please accept our sincere apology. Please be assured that corrective action will be taken to improve and avoid these problems in the future. Your feedback is important to us in our ongoing efforts to satisfy our guests. We sincerely hope you will give us the opportunity to serve you better in a future visit. Sincerely, Souffian Zaeraoui General Manager

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