Novotel Abu Dhabi Al Bustan 4 stars

Customer review rating (ALL Rating) 4.5/5 2,243 reviews

Best price
guarantee
Novotel Abu Dhabi Al Bustan - Image 1
Novotel Abu Dhabi Al Bustan - Image 2
Novotel Abu Dhabi Al Bustan - Image 3
Novotel Abu Dhabi Al Bustan - Image 4
Sheikh Rashid Bin Saeed Street, corner Rabdan Street, P.O. Box 95208, 95208 ABU DHABI, United Arab Emirates

Description

Hotel extras

  • a 20-minute drive from Abu Dhabi International Airport

  • a 5-minute drive to Abu Dhabi National Exhibition Centre

  • Free valet parking and indoor parking

  • Sleek meeting rooms and stylish ballroom with Free WIFI

  • Features spa and fitness facilities as well as outdoor pool and jacuzzi

Our accommodation(s)

Hotel location

Novotel Abu Dhabi Al Bustan

Sheikh Rashid Bin Saeed Street, corner Rabdan Street, P.O. Box 95208
95208 ABU DHABI
United Arab Emirates

GPS:24.42938, 54.42929

Telephone
Fax +971 2 501 6333

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,243 reviews

TripAdvisor Rating  4.5/5  2,745 reviews

Never Again !

TripAdvisor rating 2.0/5

Preethi C TripAdvisor review

Our stay at Novotel Abu Dhabi Al Bustan for two nights left much to be desired. To begin with, there was no assistance provided with our luggage upon arrival. Despite booking two rooms and requesting an early check-in, the staff at the check-in counter appeared inexperienced, resulting in a longer-than-usual process. Only one room key was provided initially, with the promise of the second room being prepared later. Upon returning to the hotel later that evening, we were shocked to find the second room occupied by belongings from another guest—an oversight indicative of carelessness on the part of the staff. Despite bringing the issue to their attention, the compensation offered—a complimentary dinner—was not of interest to us. The rooms themselves were disappointingly basic, with furniture showing signs of neglect such as stains and chipped wood. The breakfast offered was average, and basic amenities such as disposable water bottles were not provided for guests. Ultimately, our experience fell far short of expectations, and we regretted spending money on this property. Its distant location from the city center necessitated lengthy taxi rides of at least 30 minutes to reach any desired destination. We would not recommend this place to others.

Dear preethic, Thank you for being our guests at Novotel Abu Dhabi Al Bustan, though I am very sorry to hear that your experience fell short of expectations. Your feedback is extremely important to us, and I have shared your comments with my team so that we may continue to improve. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I do hope that you will give us the opportunity to change your impression of Novotel Abu Dhabi Al Bustan or Restaurant should your travels bring you back to Abu Dhabi in the future. Sincerely, Mourad Brahmi General Manager

Pleasant welcoming and stay

TripAdvisor rating 5.0/5

Rugile G TripAdvisor review

Hritika was a great host, thanks for taking care of us and helping get us a nice room :)) Overall - very clear, room service is amazing, got us everything we need in a split second! Facilities have gym, spa and pool which is a delight especially after a long day out in the city.

Dear Rugile G, Thank you for being our guest at Novotel Abu Dhabi Al Bustan and for your review here. I am delighted to read that you enjoyed your time with us and look forward to welcoming you back again. Best regards, Mourad Brahmi General Manager

Good Stay

Customer review rating 5.0/5

Mohamed S. Families - Confirmed reviews ALL

We booked two rooms at Novotel Al Bustan and were pleased with our stay. The hotel's central location made it convenient for exploring Abu Dhabi's sights. The kids enjoyed the pool, and amenities like valet parking were appreciated. Meals offered good variety, and the staff were professional and welcoming. The only hiccup was a lack of communication from housekeeping regarding a bed cover for our family of four. Despite this, our overall experience was positive, with quick and reliable service. Special thanks to server Sow Maya for making our breakfast enjoyable with her kindness and efficiency. Would recommend staying here.

Dear Mohamed S. A., We very much appreciate your comments regarding your stay at Novotel Abu Dhabi Al Bustan. It is a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcoming you back again. Sincerely, Mourad Brahmi General Manager

good stay

Customer review rating 3.0/5

Ramkumar U. Families - Confirmed reviews ALL

The carpet inside the room is smelly and we stayed with family , but smoking smell in the room. Pls remove the carpets and atleast put one window for Air circulation (safely partial open and close type) otherwise, it was a good stay and great food and hospitality.

Dear Nagalakshmi Rajendr R., Thank you for taking the time to tell us about your experience at Novotel Abu Dhabi Al Bustan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mourad Brahmi General Manager

Nice stay

Customer review rating 4.5/5

Rochelle R. Families - Confirmed reviews ALL

From the moment we arrived, the check-in process at Novotel Abu Dhabi Al Bustan was smooth and efficient, setting a stress-free tone for our stay. The room we booked hit the sweet spot in terms of size-not too big, not too small, and both the room and bathroom were clean. One of the most commendable aspects of the hotel is its commitment to eco-friendliness. This philosophy was evident throughout the premises, from the room design to the bathroom amenities, and even in the restaurant practices. It's refreshing to see a hotel that not only talks about sustainability but also implements it in visible ways. The value for money is another strong point for this hotel. It delivers on quality and service without breaking the bank, which is always an appreciated balance. The thoughtful touch of a fruit basket in the room upon arrival was a delightful welcome gesture. Dining at the buffet restaurant was a pleasure, with a variety of delicious food options that were a treat to the taste buds. The quality of the meals added to the overall positive experience of our stay. Check-out mirrored our initial experience, being just as breezy and trouble-free as check-in. It's clear that Novotel Abu Dhabi Al Bustan values the time and comfort of their guests, making both arrival and departure as seamless as possible. In conclusion, Novotel Abu Dhabi Al Bustan stands out for its eco-consciousness and value, offering a comfortable and responsible stay that doesn't compromise on quality or experience.

Dear Rochelle R., We very much appreciate your comments regarding your stay at Novotel Abu Dhabi Al Bustan. It is a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcoming you back again soon. Sincerely, Mourad Brahmi General Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 1,357 reviews 9/10 Location
  • 3,599 reviews 8.2/10 Room
  • 6,311 reviews 9.4/10 Service
  • 40 reviews 9.5/10 WiFi
  • 2,298 reviews 8.5/10 Cleanliness
  • 1,060 reviews 8.9/10 Food
  • 907 reviews 9/10 Breakfast
  • 823 reviews 8.6/10 Amenities

Powered by Trustyou

Our other establishments nearby

All our hotels in Abu Dhabi

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.