Novotel Abu Dhabi Al Bustan

Novotel Abu Dhabi Al Bustan 4 stars

Customer review rating (ALL Rating) 4.5/5 1,833 reviews

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Hotel extras

  • 20 minutes' drive from Abu Dhabi Int'l Airport

  • 5 minutes' drive to Abu Dhabi National Exhibition Centre

  • Free valet parking and indoor parking

  • Sleek meeting rooms and stylish ballroom with Free WIFI

  • Features spa and fitness facilities as well as outdoor pool and jacuzzi

ALLSAFE approved hotel

Hotel location

Novotel Abu Dhabi Al Bustan

Sheikh Rashid Bin Saeed Street, corner Rabdan Street, P.O. Box 95208
95208 ABU DHABI
United Arab Emirates

GPS:24.42938, 54.42929

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs. Spacious and contemporary design, the Novotel room is truly a place for living. Need more space, and amenities ? The Suite room will satisfy your needs.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,833 reviews

TripAdvisor Rating  4.5/5  2,399 reviews

Overall good stay

TripAdvisor rating 4.0/5

568rias Families - TripAdvisor review

Overall, we had a good stay. We appreciated everyone who went out of their way to help us and get us an early check in. The person who made our stay a lot better is Aika - at the cafe. She is considerate, very thoughtful, and instantly put a smile to our faces.

Wonderful stay

TripAdvisor rating 5.0/5

kishoref149 Families - TripAdvisor review

It was a wonderful stay and fantastic holiday that we had in Abu Dhabi . We stayed for 5 nights in Novotel Adagio Albustan, we loved the atmosphere of the hotel Apartment, the cleanliness of the hotel was super and the staffs were so kindness and helpful. We will come back again . Breakfast was so delicious at M floor. We loved the layout of the swimming pool located on 1st floor with nice bar call Wave bar where you can enjoy your drinks. There was a connecting brigade to Novotel and Adagio where we saw green garden with many banana trees which we feel like our home garden back to indai . We are thankful for your warm hospitality. Kishore fnu India

Soul Senses Spa at Novotel Al Bustan

TripAdvisor rating 3.0/5

f_neudoerfer123 Solo travel - TripAdvisor review

I had a 90 minutes Balinese massage session with Jenny. She is one of the best therapists I had in the last 15 years in Abu Dhabi. There is a reason why her name is mentioned in other reviews. Jenny found all the muscle knots and adjusted the pressure as needed. She created a nice ambiance to relax, even that the room itself could have a warmer atmosphere. There are no showers in the treatment rooms and you have to go back to the change rooms after the treatment to shower there. Also the rooms are not soundproof and you can hear some noises from the gym next door. I also want to mention some other downsides. It is not a place for a nice wellness experience before the treatment. The sauna was hot, but the water spoon broken. Steam room out of order since long and needs renovation anyway. The Jacuzzi water was not really warm and had a bit of a smell. There is only a small bench in front of the sauna to sit down and rest. The change rooms have a strange design and there is no door separating the shower area from the toilets. A bit more space to relax would ave helped. The showers were cold and didn't get warmer, which is ok after the sauna, but not after the massage. Cleanliness was good, but some maintenance work could improve a lot. The change rooms are used by the gym and swimming pool. Bath robe, locker, slippers and towels are provided. The staff at Soul Senses spa in general is very friendly, welcoming and professional. Will come back for another session only because of Jenny's great and experienced hands helping me with my back pain.

Fast service and trustworthy

TripAdvisor rating 5.0/5

Roby B TripAdvisor review

I extend my greetings to Qasim ,he is wonderful, very likable and patient, and the service he provides is with the utmost respect and appreciation. I am very, very comfortable in dealing with him. He is really respectful, honest and wonderful. I attest that he is a decent and diligent person with a smile on his face always. Thank you,Qasim, and thank you to all the staff at the Novotel Al Bustan Hotel. I give him 5/5.

Dear Roby B, Thank you for being our guest at Novotel Abu Dhabi Al Bustan and for taking the time to write such a wonderful review here. I am happy to know that you enjoyed a wonderful stay with us and look forward to welcoming you back again soon. Best regards, Mourad Brahmi General Manager

confusion in passing messages and wrong information

Customer review rating 2.0/5

Businessman Business - Confirmed reviews ALL

I have stayed over 150 nights at your hotel but the customer service experience is to be improved especially passing the right information to the client, and lost many point on my membership.

Dear Sebastian M., Thank you for taking the time to tell us about your experience at Novotel Abu Dhabi Al Bustan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mourad Brahmi General Manager

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Other web-users rate our hotel

  • 640 reviews 8.4/10 Location
  • 1,947 reviews 8.2/10 Room
  • 3,348 reviews 9.3/10 Service
  • 29 reviews 8.2/10 WiFi
  • 1,274 reviews 8.6/10 Cleanliness
  • 411 reviews 8.8/10 Vibe
  • 397 reviews 7.4/10 Food
  • 371 reviews 7.9/10 Breakfast

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