Novotel Abu Dhabi Al Bustan Hotel 4 stars

Customer review rating (ALL Rating) 4.4/5 6,125 reviews

ALLSAFE approved hotel

Information message

Novotel Abu Dhabi Al Bustan
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+ 24 Services

Hotel extras

  • 20 minutes' drive from Abu Dhabi Int'l Airport

  • 5 minutes' drive to Abu Dhabi National Exhibition Centre

  • Free valet parking and indoor parking

  • Sleek meeting rooms and stylish ballroom with Free WIFI

  • Features spa and fitness facilities as well as outdoor pool and jacuzzi

Hotel location

Novotel Abu Dhabi Al Bustan

Sheikh Rashid Bin Saeed Street
corner Rabdan Street
P.O. Box 95208
95208 abu dhabi
united arab emirates

Fax: (+971)2/5016333

Check-in from 14h00

Check out up to 12h00

  • Abu Dhabi Bus Station:  034 Bus terminal

  • By plane

    ABU DHABBI At 24km / 14.91 miles

GPS:24.42938, 54.42929

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs. Spacious and contemporary design, the Novotel room is truly a place for living. Need more space, and amenities ? The Suite room will satisfy your needs.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 12

  • Maximum size: 1,035

  • Maximum capacity: 800 people

  • Maximum banquet capacity: 800 people

Find out more

Our guest reviews for
Novotel Abu Dhabi Al Bustan

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

6,125 reviews

TripAdvisor Rating 4.5/5

2,059 reviews

good and clean

Customer review rating 5.0/5

Anonymous Solo - 28/11/2021 Confirmed reviews ALL

veryy clean and comfortable helpful staff at houskepeing recption and laundry parkash in laundry and rania and sofia at recption is verry kind and helpful

Dear Faisa A., Thanks for your feedback after your stay at the Novotel Abu Dhabi Al Bustan. We are pleased to see that you are satisfied with our hotel and with the guest service and hospitality of our team during your visit. Thank you very much for your kind comments, and we look forward to welcoming you again soon. Warm greetings, Reda Zerrouk General Manager

Staffs were good, services could be improved.

Customer review rating 3.0/5

Suria Business - 28/11/2021 Confirmed reviews ALL

Hi, The staffs at the front desks, dining area were polite and good hospitality provided. However: 1. My refund for the “Unclaimed AP” still not yet received and follow up email to Novotel was not replied. It’s now been 1 wk since I checked out the hotel. Appreciate please if you could help follow up. I have to return my company’s money. 2. I was given smoking room when I arrived for some reason and no room available that night for me to transfer to. I didn’t ask for smoking room in my booking. The smoke smell gave me headache and the air freshener was not helpful. Luckily a room was available the next day. 3. I called the hotel many times for change in my bookings and asked for confirmation of the change, but the email came very late and I needed the confirmation for logistics of my business travels. Hope the above could help improve your services in the future. Kind Regards Suria

Well located and perfect staff

Customer review rating 5.0/5

Rana A. Families - 28/11/2021 Confirmed reviews ALL

The stay is wonderful the hotel is clean you can see housekeeping everywhere cleaning. The lobby is fancy kind of airport style the reception. Special mention to Ms. rania very helpful and beautiful. Will return soon again

Dear Amna A., Thanks for your feedback after your stay at the Novotel Abu Dhabi Al Bustan. We are pleased to see that you are satisfied with our hotel and with the guest service and hospitality of our team during your visit. Thank you very much for your kind comments, and we look forward to welcoming you again soon. Warm greetings, Reda Zerrouk General Manager

Good stay

Customer review rating 5.0/5

Yizhong C. Business - 28/11/2021 Confirmed reviews ALL

Always helpful

Dear Yizhong c., We very much appreciate your comments regarding your stay at the Novotel Abu Dhabi Al Bustan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reda Zerrouk General Manager

Good stay

Customer review rating 4.0/5

Hussam H. O. Business - 28/11/2021 Confirmed reviews ALL

It was good stay

Dear Hussam O., We very much appreciate your comments regarding your stay at the Novotel Abu Dhabi Al Bustan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reda Zerrouk General Manager
Customer review rating 4.5/5

Anonymous Families - 27/11/2021 Confirmed reviews ALL

Very accomodating,especially the filipina in the reception.

Dear Andresito L., We are pleased that you were generally happy during your stay. Thank you for your comments and look forward to welcoming you again in the near future. With Regards Reda Zerrouk General Manager

Excellent stay

Customer review rating 5.0/5

Hilal S. Business - 26/11/2021 Confirmed reviews ALL

Very friendly staff and very helpful. The hotel is very Clean and tidy. Taxis are available 24hrs, very excellent location. I recommend it if you go for business purposes.

Dear Hilal M., We very much appreciate your comments regarding your stay at the Novotel Abu Dhabi Al Bustan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reda Zerrouk General Manager

Good breakfast, very nice staff and helpful

Customer review rating 5.0/5

Claudia B. Business - 26/11/2021 Confirmed reviews ALL

Felt that eveyrhting was smooth and well taken care of

Dear Claudia B., Thank you for your positive feedback after your stay at Novotel Abu Dhabi Al Bustan. We are pleased that you are satisfied with our accommodation and we were very impressed with the hospitality of our team during your visit. Thank you so much for your great comments, and we look forward to welcoming you again soon. Warm greetings, Reda Zerrouk General Manager"

Nice food, nice staff, check in was smooth. However, the room required clean up, both in the bedroom and bathroom. I have been to Novotel in other countries and i felt they were better maintained.

Customer review rating 2.5/5

Anonymous Business - 25/11/2021 Confirmed reviews ALL

See above in the title

Dear Pradeep F., Thank you for taking the time to tell us about your experience at the Novotel Abu Dhabi Al Bustan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Reda Zerrouk General Manager

wonderful stay and great service

Customer review rating 5.0/5

Anonymous Solo - 25/11/2021 Confirmed reviews ALL

It was a great stay , love to be at the hotel. the Level of service was so high specially Ms. Rania and housekeeping Min Bahadur guy who cleaned my room. kudos team .

Dear Wael E., We very much appreciate your comments regarding your stay at the Novotel Abu Dhabi Al Bustan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reda Zerroukj General Manager

Good stay, good food

Customer review rating 5.0/5

Uraidah Families - 24/11/2021 Confirmed reviews ALL

Staff was very kind, and the room aervice food and breakfast were great

Dear Uraidah A., We very much appreciate your comments regarding your stay at the Novotel Abu Dhabi Al Bustan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reda Zerrouk General Manager

Very nice

Customer review rating 4.5/5

Ali Couples - 23/11/2021 Confirmed reviews ALL

Cool

Dear Ali M., We very much appreciate your positive feedback and delighted to have exceeded your expectations during your stay. Fulfilling our guest expectations is our greatest reward - thank you. Looking forward to welcoming you back and hope your next visit will be as pleasant as the previous one. Best Regards, Reda Zerrouk General Manager

satisfied but less than expected

Customer review rating 2.5/5

Hayati Y. Business - 22/11/2021 Confirmed reviews ALL

Overall good functioning hotel with some room for improvement: bill-to-room does not work smoothly, breakfast buffet is not satisfactory. They sent me to the room to get my credit card to come back and pay my bills immediately, even if I was a hotel guest. Room was double bed room, even if I booked weeks ago. It was pretty dark and w/o any view, even if I stayed 5 nights. More customer empathy is certainly needed. Shuttle service to the conference venue lasted 3/4 hour, as it picked up other passengers from very distanced hotels too. Normal time is 5 minutes by car/bus.

Dear Hayati Y., Thank you for staying with us. We regret that your overall experience did not meet your expectations. Please accept our apologies. Please be assured that we have taken note of your concerns and will take steps to improve in these shortcomings. Your feedback is important to us in our ongoing efforts to satisfy our guests. We sincerely hope you will give us the opportunity to serve you better in a future visit. Thanks for your feedback and we look forward to welcoming you again in the near future. sincerely, Reda Zerrouk General Manager

Happy , was a good stay. Relax

Customer review rating 4.5/5

Khaled K. Business - 22/11/2021 Confirmed reviews ALL

Very comfort bad, clean and the stuff very helpful

Dear Khaled K., Thank you for your positive rating following your stay at the Novotel Abu Dhabi Al Bustan. We are delighted to have met your expectations during your stay. It will be our pleasure to welcome you again soon. Best regards, Reda Zerrouk General Manager

Too expensive for service

Customer review rating 2.5/5

Moritz Business - 21/11/2021 Confirmed reviews ALL

- breakfast service: 3/10; staff neither trained nor coordinated; wait times extremely long, running around like a group of headless chicken. Not staff to blame, it management as clearly no training received - breakfast: asked on two days for soy milk, only one in five people knew what I wanted - breakfast: sausages disgusting - breakfast: please fix toaster already - bar outside: 9/10. Very good service, fast, friendly, knowledgeable - gym: good - room: pillows 3/10, bed 3/10 (old fashioned, not comfortable, too narrow even for single) - aircon: 2/10. When was it cleaned last??? It stank like mold for all days. Very bad. Hotel fully booked, couldn’t change room - lift: waiting times unacceptable. Why can I take stairs for 1 floor? Rates were very expensive. I understand during ADIPEC, but service and hotel quality does not match at all

Dear Moritz F., Thank you for taking the time to tell us about your experience at the Novotel Abu Dhabi Al Bustan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Reda Zerrouk General Manager

nice and calm

Customer review rating 4.0/5

Adel E. S. Business - 21/11/2021 Confirmed reviews ALL

it was a nice stay and I enjoyed the calm weather in the hotel and nice way of reaction from the reception staff

Dear Adel Mohamed El S., We very much appreciate your comments regarding your stay at the Novotel Abu Dhabi Al Bustan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Reda Zerrouk General Manager

Could do better

Customer review rating 3.5/5

Darkhan Families - 19/11/2021 Confirmed reviews ALL

Could be better for a price paid

Dear Darkhan B., Thank you for staying with us and for your kind feedback. We regret that your overall experience during your stay was not as good as you expected. Please accept our sincere apologies. Your feedback is important to us in our ongoing efforts to satisfy our guests. We sincerely hope you will give us the opportunity to serve you better in a future visit. sincerely, Reda Zerrouk General Manager

Hotel for those that want poor service and no attention to members

TripAdvisor rating 3.0/5

sgtravelwiz Business - 26/10/2021 TripAdvisor review

Completely disappointed with this hotel primarily because they lied at check in that I wasn't qualified for an upgrade. When I asked to check Puja pretended that she will upgrade at her own authority. Restaurant for breakfast is a joke. All the days, had empty chaffing dishes at 10 am. When I asked for something they said its finished. No coffee and all the hosts are rude.

Dear Ashwin, Thank you for staying with us and for your kind feedback. We regret that your overall experience during your stay was not as good as you expected. Please accept our sincere apology. Please be assured that corrective action will be taken to improve and avoid these problems in the future. Your feedback is important to us in our ongoing efforts to satisfy our guests. We sincerely hope you will give us the opportunity to serve you better in a future visit. Sincerely, Reda Zerrouk General Manager

Alya ali

TripAdvisor rating 5.0/5

alyaali74 25/09/2021 TripAdvisor review

Everything was perfect and the staff was friendly and helpful, the location was great and the price was good, food was good as well, the other facilities were good and clean, it was a good time really

Dear Alya Ali, "We very much appreciate your comments regarding your stay at the Novotel Abu Dhabi Al Bustan. It is always a pleasure to receive positive feedback. We are delighted that you were pleased with our location, accommodations, facilities, buffet breakfast, guest services, as well impressed by our team's hospitality during your visit. Thank you for your wonderful comments, and we look forward to welcoming you back very soon. Best regards, Reda Zerrouk General Manager

Weekend Stay

TripAdvisor rating 5.0/5

Omar A 22/09/2021 TripAdvisor review

It was amazing, I got an upgrade and the room was clean, all services available, very comfortable beds, well equipped bathroom and clean corridors as well as amazing reception and security. The cost was also very reasonable.

Dear Omar A, "Thank you for your positive feedback following your stay at the Novotel Abu Dhabi Al Bustan. We are happy that your experience during your visit was to your expectations. It will be our delight to have you again with us. Best regards, Reda Zerrouk General Manager

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