Novotel Liverpool Centre

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Novotel Liverpool Centre 4 stars

Customer review rating (ALL Rating) 4.2/5 1,269 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Central location, close to Liverpool One shopping centre

  • Leisure facilities including swimming pool, steam room and gym (reopening 25th July)

  • An ALLSAFE Clifton certified hotel

  • Central location, with plenty of nearby travel links

  • Q-Park Hanover Street offers safe, secure, parking for guests of Novotel at a 30% discount

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Liverpool Centre

40 Hanover Street, Merseyside
L1 4LN LIVERPOOL
United Kingdom

  • By plane

    JOHN LENNON AIRPORT At 11km / 7 miles

  • By train

    LIVERPO LIME STREET At 1km / 1 miles

GPS:53.403169, -2.984534

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Restaurant
  • Wheelchair accessible hotel
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

ROPEWALKS BAR AND KITCHEN

RopeWalks Bar And Kitchen is currently running a reduced menu on reopening. Please contact the hotel on h6495@accor.com for more information.

Our accommodation(s)

Our guest reviews

Our guest reviews for
Novotel Liverpool Centre

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,269 reviews

TripAdvisor Rating  4.0/5  3,059 reviews

Customer review rating 2.0/5

K Business - Confirmed reviews ALL

unfriendly staff and breakfast dry and burnt, tried to book through the app but system was slow, put through to reservations (hotel) took 17 mins to book a room.Not a good experience !!!

Dear KAREN S., Thank you for taking the time to tell us about your experience at the Novotel Liverpool Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lee Rimmer

Well located

Customer review rating 3.5/5

Anonymous Solo - Confirmed reviews ALL

Good

Dear FRANCIS F., Thank you for taking the time to tell us about your experience at the Novotel Liverpool Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lee Rimmer

amazing hotel

TripAdvisor rating 5.0/5

Pobz01 TripAdvisor review

great stay in this hotel staff very friendly lovely rooms slept very well no noise brilliant location to all amenities fantastic breakfast nice indoor pool nice bar would stay here again and again as its close for shopping and bars and restaurants

Thank you for your kind comments and compliments – I am delighted that you enjoyed your stay and look forward to welcoming you back again soon. Kind regards,

Great room

Customer review rating 4.5/5

Clifford W. Couples - Confirmed reviews ALL

Nice big room, great shower, comfy bed

Dear Mr W., We very much appreciate your comments regarding your stay at the Novotel Liverpool Centre. It is always a pleasure to receive positive feedback, especially from our loyal ALL members. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Mr W., thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gilles MATTERN

Good stay

Customer review rating 4.5/5

Jo L. Business - Confirmed reviews ALL

The room is pleasant and clean. The shower is hot and space of room. Plenty of food served in Breakfast. Reception is helpful in taking care of my luggage before check-in.

Dear Ms W., We very much appreciate your comments regarding your stay at the Novotel Liverpool Centre. It is always a pleasure to receive positive feedback, especially from our loyal ALL members. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Ms W., thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gilles MATTERN

Well located and comfortable room

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Novotel Liverpool Centre is very centrally located with many attractions within walking distance and also within walking distance of railway stations, main bus station and shopping. Our executive room was comfortable, we both slept exceptionally well. The staff was pleasant and helpful. A very enjoyable stay indeed.

Dear Ms A., We very much appreciate your comments regarding your stay at the Novotel Liverpool Centre. It is always a pleasure to receive positive feedback, especially form our loyal ALL members. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Ms A., thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gilles MATTERN

Fab stay

Customer review rating 5.0/5

Donna. Friends - Confirmed reviews ALL

Our 3rd visit to this hotel...everything is always perfect. My only little moan is that you do not do those delicious chicken & prawn noodles in the restaurant anymore...please bring them back.

Dear Ms O., We very much appreciate your comments regarding your stay at the Novotel Liverpool Centre. It is always a pleasure to receive positive and constructive feedback, especially from our loyal ALL members. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Ms O., thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gilles MATTERN

Very good situation in the city

Customer review rating 5.0/5

Jmw Solo - Confirmed reviews ALL

Short stay for looking at local sights- well placed for the busses and train station

Dear JILL W., We very much appreciate your comments regarding your stay at the Novotel Liverpool Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lee Rimmer

Needs an overhaul

Customer review rating 2.5/5

Brenda C. Friends - Confirmed reviews ALL

The staff are fantastic but the condition of the hotel overall is in need of attention. One lift was out of order with the other two sometimes working effectively and at others refusing to read the card. The car in my room was in severe need of a good clean and the toilet flush keep sticking. Fabulous location but I won’t be rushing back

Dear BRENDA C., Thank you for taking the time to tell us about your experience at the Novotel Liverpool Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lee Rimmer

Good stay

Customer review rating 4.0/5

Pat Families - Confirmed reviews ALL

Staff friendly and helpful. Room good, expensive on Saturday night. Breakfast buffet excellent.

Dear Patrick M., We very much appreciate your comments regarding your stay at the Novotel Liverpool Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lee Rimmer

Welcoming staff

Customer review rating 5.0/5

Neil Business - Confirmed reviews ALL

The staff that I spoke to were all excellent

Dear Mr I., We very much appreciate your comments regarding your stay at the Novotel Liverpool Centre. It is always a pleasure to receive positive feedback, especially from our loyal Platinum member. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Mr I., thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gilles MATTERN

Modern hotel and spacious room

Customer review rating 4.5/5

David C. Families - Confirmed reviews ALL

Great location Staff warm and welcoming Hotel is modern and contemporary Room is well appointed and spacious Bathroom has large shower Toilet is seperate which gives the impression of more space Large wall mounted TV in room Bar is nicely decorated and staff are friendly. Two minor gripes Room key did not work when we first tried and had to go back and re-cut. Staff were very fiendly though. £1.50 for a game of pool seems excessive and the two of the pool cues have no tips

Dear Mr C., We very much appreciate your comments regarding your stay at the Novotel Liverpool Centre. It is always a pleasure to receive positive and constructive feedback, especially from our loyal ALL members. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Mr C., thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gilles MATTERN

Well located

Customer review rating 3.0/5

B W. Friends - Confirmed reviews ALL

The hotel is very tired the dinning room is very shabby tables well worn and carpet dated . We came down at nine only melon left in fruit ball bacon was Luke warm and hard pastries were all cold and stale. Bedrooms need good clean around skirting etc and stain on carpets.

Dear BRENDA CHIDLEY W., Thank you for taking the time to tell us about your experience at the Novotel Liverpool Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Lee Rimmer

Good value accommodation

Customer review rating 4.0/5

Anonymous Families - Confirmed reviews ALL

Good hotel , spotless rooms , walking distance from everywhere , only problem was out of 3 lifts only 1 working , so trying to get up or down from room etc was a nightmare ! And we had a buggy , so stairs not an option , I understand not the hotels fault , but do not understand why they couldn't organize a call out from the lift company ? Not good enough for a 3 day stay on a busy bank holiday weekend.

Dear Mr S., We very much appreciate your comments regarding your stay at the Novotel Liverpool Centre. It is always a pleasure to receive positive and constructive feedback, especially from our loyal ALL members. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I was also sorry to read that the lift issue did affect yuor mobility, please accept my sincere apologies for any inconvenience. I can confirm that we have contacted the lift company the day we found that the internal door were forced open by a guest, leading to this situation, nevertheless as nobody was blocked into, they did not consider it as an emergency...... Mr S., thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Lovely Facilities and Excellent Location

Customer review rating 4.0/5

Mark Families - Confirmed reviews ALL

Really enjoyed my 2 night stay. Gym and pool were great. Location was fantastic. Facilities modern and clean.

Dear Mr D., We very much appreciate your comments regarding your stay at the Novotel Liverpool Centre. It is always a pleasure to receive positive feedback, especially from our loyal Silver member. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Mr D.,, thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gilles MATTERN

Well located, comfortable beds!

Customer review rating 5.0/5

Grant Business - Confirmed reviews ALL

Friendly staff and well appointed hotel in great location.

Dear GRANT V., We very much appreciate your comments regarding your stay at the Novotel Liverpool Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lee Rimmer

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Our stay was great however, when looking for the hair dryer, I opened the cupboard showing a gentleman's socks and a shirt which indicates the room had not had a thorough clean?!

Dear Lydia B., We very much appreciate your comments regarding your stay at the Novotel Liverpool Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Lee Rimmer

Good stay

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Great hotel

Dear Ms M., We very much appreciate your comments regarding your stay at the Novotel Liverpool Centre. It is always a pleasure to receive positive feedback, especially from our loyal ALL members. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Ms M., thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gilles MATTERN

Excellent as usual

TripAdvisor rating 5.0/5

alanfN15VL TripAdvisor review

Best combi for location..price ..rooms..pool...in central liverpool. Stayed at several hotels since daughter started uni 3y ago..this is family favourite. Sons love pool.great location near liverpool one and car park next door with £13 discounted price for 24rs

Thank you for your kind comments and compliments – I am delighted that you enjoyed your stay and look forward to welcoming you back again soon. Kind regards,

Great stay

TripAdvisor rating 5.0/5

lesleybeasley131 TripAdvisor review

Had a lovely time here, staff friendly and helpful. All our requests were honoured, which was good. Will be back again later in the year definitely! Hotel is so well located for everything, shopping and sightseeing.

Thank you for your kind comments and compliments – I am delighted that you enjoyed your stay and look forward to welcoming you back again soon. Kind regards,

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