Novotel Liverpool Centre 4 stars

Customer review rating (ALL Rating) 4.4/5 2,467 reviews

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Hotel extras

  • Central location, close to Liverpool One shopping centre

  • Leisure facilities including swimming pool, Sauna and gym

  • Green Key certified hotel

  • Central location, with plenty of nearby travel links

  • Q-Park Hanover Street offers a 30% discount pre-booking only parking for guests of Novotel

Our accommodation(s)

Hotel location

Novotel Liverpool Centre

40 Hanover Street, Merseyside
United Kingdom

GPS:53.403169, -2.984534

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park


Experience a warm and inviting atmosphere to enjoy a lunchtime treat, evening meal or relaxing drink with your friends and family.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,467 reviews

TripAdvisor Rating  4.0/5  3,194 reviews

Good location and polite staff but otherwise poor.

TripAdvisor rating 1.0/5

m0zc Friends getaway - TripAdvisor review

This is our third night here with a group of 22. On arrival we were given complimentary drinks vouchers with our keycards. I presented it tonight asking for a glass of house red, as the voucher offered. It was refused. The lady (Valentina) said she was the manager and the offer was only redeemable when we booked in. I pointed out that it didn't say so (see photo attached). It had my name on it even. She shrugged and walked away. Whatever happened to customer service? I know it's petty and, other than that, the staff are helpful and polite. The room is okay, breakfast basic but no worries. It has all been damned by the stupidity of management. Leaves a bad taste.

Great location, child friendly.

Customer review rating 5.0/5

Sarah Families - Confirmed reviews ALL

Perfect location in Liverpool. Hotel is beautiful, breakfast is delicious and worth adding to your stay. Rooms are spotlessly clean. Great warm shower in room. Swimming pool was a great bonus. We had food in the restaurant, wide range of foods and kids meals. Staff were very helpful. Would certainly stay here again.

Dear Sarah, thank you for your positive review. We are delighted to hear that you enjoyed our central location and found the hotel to be child-friendly. It's great to know that you appreciated our delicious breakfast, clean rooms, warm showers, and the bonus of our swimming pool. We are glad you liked the wide range of food options, including kids meals, at our restaurant. Our team is grateful for your kind words. We look forward to welcoming you back at Novotel Liverpool Centre. Warm regards, Lee Rimmer, Front Office Manager, Novotel Liverpool Centre.

Good location and good price

Customer review rating 4.5/5

Rsutton Families - Confirmed reviews ALL

Stayed for 2 nights, staff were friendly, rooms clean and comfortable the only main problem I had was our room faced into the public car park so found it can be noisy at times so would request another room next time.

Dear RSutton, thank you for your positive review. We are delighted to hear that you enjoyed the good location and price of our hotel. We appreciate your feedback regarding the noise from the public car park and will make a note to assign you a quieter room next time. Looking forward to welcoming you back soon. Best regards, Lee Rimmer, Front Office Manager, Novotel Liverpool Centre

Excellent location to Shops and docks.

Customer review rating 4.5/5

Steve Couples - Confirmed reviews ALL

We stayed here for 2 nights and overall was a decent experience. Executive room was big and spacious, with a large walk in shower and bath. Bed was a bit in the hard side for my liking however wife liked it. We didn't use the hotel bar or gym but did use the pool and sauna, which were very clean and fresh towels always available. The only downside we had with the room was a carpet stain near the bed but didn't put us off having a good experience.

Dear Steve, Thank you for sharing your experience at our hotel. We are delighted to hear that you enjoyed the excellent location near the shops and docks, as well as the spacious executive room with a large walk-in shower and bath. We appreciate your feedback regarding the bed's firmness and the carpet stain near the bed. We will ensure to address these areas to enhance our guests' overall experience. It's great to know that you found the pool, sauna, and fresh towels to your satisfaction. We hope to welcome you back for another pleasant stay. Best regards, Novotel Liverpool Centre

Everything excellent!

Customer review rating 5.0/5

Nicholas S. Families - Confirmed reviews ALL

Really nice rooms, helpful and friendly staff, excellent breakfast - all highly satisfactory! Very convenient location for stroll up to Philharmonic Hall for concert

Dear Nicholas S., Thank you for your positive feedback! We are delighted to hear that you enjoyed our excellent rooms, helpful staff, and the breakfast. We are pleased that our convenient location suited your needs. Looking forward to welcoming you back soon! Best regards, Novotel Liverpool Centre

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Other web-users rate our hotel

  • 2,387 reviews 9.7/10 Location
  • 2,779 reviews 6.8/10 Room
  • 2,319 reviews 8.4/10 Service
  • 30 reviews 7.2/10 WiFi
  • 1,193 reviews 6.2/10 Cleanliness
  • 1,070 reviews 7/10 Breakfast
  • 732 reviews 7.6/10 Pool
  • 196 reviews 7.7/10 Wellness Area

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