Novotel Liverpool Centre 4 stars

Customer review rating (ALL Rating) 4.4/5 2,457 reviews

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Description

Hotel extras

  • Central location, close to Liverpool One shopping centre

  • Leisure facilities including swimming pool, Sauna and gym

  • Green Key certified hotel

  • Central location, with plenty of nearby travel links

  • Q-Park Hanover Street offers a 30% discount pre-booking only parking for guests of Novotel

Our accommodation(s)

Hotel location

Novotel Liverpool Centre

40 Hanover Street, Merseyside
L1 4LN LIVERPOOL
United Kingdom

GPS:53.403169, -2.984534

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

ROPEWALKS BAR AND KITCHEN

Experience a warm and inviting atmosphere to enjoy a lunchtime treat, evening meal or relaxing drink with your friends and family.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  2,457 reviews

TripAdvisor Rating  4.0/5  3,188 reviews

Terrible

TripAdvisor rating 1.0/5

BMC40 TripAdvisor review

Very disappointed. The room was most definitely not up to standard, There were stains on the carpet, the drawers were broken and the drinking glasses were disgustingly dirty. The room was far too warm, even with the window open, so hot that it was impossible to have a decent night’s sleep. The pool was overcrowded, and full of children, jumping in and out of the pool, and the noise level was too much, and yes I do understand that it’s half term, and I do have children, but I would expect that they would have an ‘adult’s only’ time period for the pool, so that you can actually enjoy your swim. Needless to say we will never stay here again, and may I suggest that you give your reception staff a refresher course in customer care, as that too was disappointingly bad.

Dear BMC40, We are truly sorry to hear about your disappointing experience at our hotel. We sincerely apologize for the cleanliness issues in your room and the overcrowded pool area. At Novotel Liverpool Centre, we strive to maintain high standards of cleanliness and provide a relaxing environment for all our guests. We are a family orientated hotel. We will address the concerns you raised with the relevant teams to ensure improvements are made. Please accept our apologies for falling short of your expectations. We appreciate your valuable feedback and will take this as an opportunity to enhance our services. Thank you for bringing these matters to our attention. Sincerely, Novotel Liverpool Centre

Hotel is in a great location

Customer review rating 4.0/5

Karen G. Couples - Confirmed reviews ALL

The noise from outside no matter what time it was there was always someone shouting. Also everytime a car passed you could hear it going over the drain outside. It was constant.

Dear Karen G., thank you for your feedback. We are delighted you enjoyed our central location. We apologize for the disturbance caused by the external noise. Your comments are valuable to us. We hope to welcome you back soon. Best regards, Novotel Liverpool Centre.

Great stay

Customer review rating 5.0/5

J. B. Couples - Confirmed reviews ALL

lovely rooms, staff, location etc.. We will definitely come back

Dear J., thank you for your kind words! We are delighted to hear that you enjoyed our lovely rooms, staff, and location. We look forward to welcoming you back again soon. Best regards, Novotel Liverpool Centre

Good city centre location

Customer review rating 4.0/5

N F. Friends - Confirmed reviews ALL

Return customer - love the hotel - the pool in a city centre location is great.

Dear N F, thank you for your positive review! We are delighted that you enjoyed our city centre location and the pool facilities. We value your loyalty as a returning guest. Looking forward to welcoming you back soon! Goodbye from Novotel Liverpool Centre.

Fab place, great location, excellent staff

Customer review rating 4.5/5

Mrs S. J. W. Families - Confirmed reviews ALL

We will definitely be returning, 9/10 as the only thing we were unable to do with a family of 5 was book an adjoined room which would have been super handy with 3 children aged 5 and under, even though requested in the notes when we arrived it was not available on arrival. Staff were welcoming and accommodating, facilities were great and rooms were clean.

Dear Mrs. Shelley J W., Thank you for your positive review and for choosing Novotel Liverpool Centre. We are delighted to hear that you enjoyed our fabulous location, excellent staff, and great facilities. Your feedback regarding the adjoined room request for your family has been duly noted. We apologize for any inconvenience caused and will strive to improve our room allocation process. We look forward to welcoming you back on your next visit. Warm regards, Novotel Liverpool Centre

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Other web-users rate our hotel

  • 2,380 reviews 9.6/10 Location
  • 2,786 reviews 6.8/10 Room
  • 2,305 reviews 8.4/10 Service
  • 29 reviews 7.3/10 WiFi
  • 1,181 reviews 6.2/10 Cleanliness
  • 1,089 reviews 7/10 Breakfast
  • 739 reviews 7.6/10 Pool
  • 202 reviews 7.6/10 Wellness Area

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