Our stay in sofitel ponte 16 was superb because of good employee who help us during our stay.Peter from concierge who assisted us in our luggage was very much appreciated since i have two children with me.Having good employee like him means good service and good service means happy guest.

Wonderful. My second stay is less than a month. Will be coming back in a few weeks as well. Excellent for work and play. Great location, walking distance from Macau’s historical landmarks.

The service at Sofitel Macau at Ponte 16 is amazing. They greeted us personally and ensured that we have everything we need. All staff, from check in, to the club hosts, to the staff at breakfast, were attentive and personable.

This is the second time I've stayed with Sofitel Macau and the experience is always magnifique as Sofitel's promise. Club Millésime members are professional and makes you feel welcomed. They have done their best to take care of their guests and I would like to thank Kyle, Ann, Melsan, Ann, Macy and Victor for their good job!

I checked in to this beautiful hotel in Macao on Friday, the amazing deco of Sofitel hotel is so warm with lovely ambiance that provides a superior upscale atmosphere, and I must say this is one of the best resorts in the region. And more importantly at the 17th floor club lounge, the staff were attentive, it is so welcoming indeed. Thanks once again for the wonderful hospitality. We’ll be back for sure.

Staying at Sofitel Macau over the Chinese New Year symbolizes a great start of the year of Tiger. We spent a total of 5 days during the Chinese New Year week, and the experience was simply awesome. The entire executive floor team are like old friends to us now. Doreen and Macy had kindly upgraded us to the junior suite where we could see the fireworks launched on the other side of the shore in Zhuhai. It is worth noting that we checked in with our personal room cards tailored-made by Doreen's team - the cards have our names on and this really means something special to us. And I am particularly impressed that they put a photo of the entire team at the back of our personal room card - I have bad memories and the photo helps me a lot in remembering their names. We had our year-end dinner as well as new-year dinner at the lounge during the happy hour and the food never fails to impress us. Grilled salmon, Bacalhau fritters, crispy pork, beef noodles and so on were all delicious. The pumpkin soup was particularly amazing in the sense that it was so creamy and richly flavored, easily one of the my favorite food at the lounge. The desserts were simply wonderful - Macaron, pana cotta, Eclairs are always my favorite. Special thanks are given to Ann who especially brought us extra chocolate elcairs, knowing that I am a big fan of that. And the happy-hour would not be perfect without Melsan's special cocktails - she never stops to amaze me with tailor-made new drinks. Victor's pinna colada and Kyle's hot chocolate were wonderful too - it is impressive that the entire team can be so multi-talented. We were so satisfied with our time at the lounge, but a bigger surprise was awaiting in our room. Our jaws dropped when we saw the exquisite decorations in the bathroom after the lounge happy hours. Doreen and her team had put ample rose petals around the bathtub and prepared aromatic bath oil and bubbling bath salts for us. The bath was simply relaxing and we had good sleep afterwards. Breakfast in the morning at Sofitel is also one big attractions to us. We particularly love the beef congee as well as the countless types of french pastries. Thanks to Doreen and her team, we have had wonderful time and enjoyments during the new year holiday. And we look forward to coming back for more excitements later on.

Even I have booked very short of time, the staff made sure that I got being very well taken care of. Melson arranged everything very well at the executive floor for me. She is amazing! Gladys recognized me too during the breakfast and offered the usual preferred coffee James also made sure that everything was alright and we had a nice chat. thank you dear Sofitel team, looking forward to the next stay!

Another fantastic stay at Sofitel Macau Ponte 16. Service, Room and Value are up to high standards. Check-in was fast as usual. Room upgrade, late check-out, welcome drink and benefits for in-house guests at restaurant is also worth mentioning. Will be back to enjoy another stay.

Really excited! Highly appreciated for the efforts from Macy & Melsan. I really love all of your arrangements to make my stay feel comfortable and memorable one. The bath your arranged for me is really make me surprised and unforgettable. In Macau Sofitel, I can feel all of your staffs especially in the club millesime team work with enthusiasm. They try their best to make all of my stays surprised, comfortable & enjoyable. Grateful for all of their arrangements and I definitely will select Sofitel again & again when I am in Macau.

We stay very comfortable ...the staff is very accommodating and friendly..Doreen melsan Macy and...also in Mistral resto maria and gladys

We have stayed in Sofitel Macau a couple of times in 2021 and it was our first time coming back in 2022 last weekend. Check-in was done at the executive floor and we are thankful that Doreen has generously upgraded us to the junior suite. The room was spacious and clean and we were happy to see that they are doing some upgrades to the hardware of the room. We are particularly impressed with the hand-written welcome note-card and pastries prepared by Doreen and her team. It is remarkable that the entire executive floor team actually remember our names as well as our preferences. For example, they made the bathing salt ready in the bathroom without us making the request. In addition to the excellent service, the executive lounge is another thing that we enjoyed most during our stay. Their afternoon tea and happy hour are among the best in all hotel executive lounge that I have been in worldwide. They serve a variety of hot plates during the happy hour, including baked salmon, grilled beef, chicken curry, etc., which are all very tasty. But of course, the french desserts are the signature of Sofitel. While my favorite has always been chocolate Eclair, I cannot resist other goodies like pana cotta, canele and macaron. You also don't wanna miss their cocktails and mocktails. It was a pity that Melsan was on leave during our stay. She knows all kinds of recipes for making amazing drinks and I really enjoy asking for the 'Melsan's special' whenever she's there during the happy hour. The food and beverages they served at the executive lounge are truly top-tier. We are extremely satisfied with the service and hospitality of the executive floor team, and we are definitely going to come back in the near future.

It was wonderful to be back again after 2 years, lovely to see a couple of familiar faces, Victor on the Club Floor, Jenny on the ground floor and a few new friendly faces. Felt the instant welcoming. However, I experienced something unpleasant when I was in the Club. The chef came tidying up after 7:30pm, he threw away all the left overs from the buffet bar, the food was perfectly fresh and fine. They could’ve packed them up for the staff who were happy to take home. Such a terrible waste I thought.

In the beginning of 2022 when I recall my 2021, the time with Sofitel Macau has been very memorable and important part of my 2021. Every time when I am back to the hotel, the team makes me feel so warm and relaxed like staying at home with families: the smiling faces, gentle greetings, the thoughtful carings, the quick responses…… are always very genuine from their hearts. I would take this opportunity to express my sincere gratitude to Doreen in executive lounge and her passionate teammates Ann, Karen, Kyle, Macy, Melsan, and Victor for the excellent job and great teamwork. For example, when my son was with me in Macau for a week, Doreen helped me to take care of his daily needs when I have other engagement; In the evening time, it is so warm that I could enjoy my meal and favorite hot Canton soup in the lounge like at my home, Melsan and Victor are always very nice to me; The delicious nuts and biscuits prepared by Macy in room greeting makes me feel so touched…… Furthermore, the welcome cards prepared by Dawn and Fiona each time with warm words and professional handwriting are an art; the very quick check-in process in lobby are impressive, Andy, Bela and Kelvin’s team are very efficient; I feel also grateful to Sam, Charlie and team helping me transfer my heavy luggage every time; thanks to Nikki in Gym house shared with me the health tips; last but not the least, the very fresh and beautiful day started from the breakfast and team in 6/F, with the milk on normal temperature prepared by Galady for me….. all of these have formed my great experience with Sofitel as a customer. My heartfelt thanks to the dedicated and collaborative Macau Sofitel team for all the thoughtful support to me in my stay, the family caring culture makes my experience with Macau Sofitel be unique and honorable. I sincerely wish the team all the very best with wisdom and luck, and the business with prosperous opportunities in 2022. Warm regards, Sarah

The room upgrade offered by Sergio was again a plus for ALL Accord members that is up to AccorHotels standards. Hotel room and bathroom are spacious, nice and clean. Service was excellent. The assistance by Kelly Kuan in solving issue about points earned outside of a stay was great and professionally done. The nice welcome and evening cards by Fiona deserve again a big word of mentioning. Will surely be back for another stay.

I booked my reservation thru agoda, i booked for prestige suite king with club lounge access. Iam glad that i did because the services from the staff and excellent. When we arrived at the hotel, we were asked to go to club lounge for check in , i just added a little extra to have the Michael Jackson Mansion for us. The front desk did their best to accommodate our request for the specific room. We had to wait for our room to be available but the staff made sure that we are updated on the room status every now and then, we were served with snacks and drinks while waiting. DOREEN and VICTOR from the club lounge were very accommodating, friendly and made sure that we are comfortable and well assisted. The room was very big, with ktv , living room, jaccuzzi and clean. The only downside is the speakers in the ceiling do not work for some reason. We went to the club lounge for happy hour. My husband ask for a cointreau, that particular drink was not available in the club bar, MELSAN went beyond our expectation and got the drink from the lobby just to accommodate our request. It was a great experience. Kudos to the whole team from Club lounge! Thanks for this remarkable experience.