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Sofitel Macau at Ponte 16 Hotel

Customer review rating 4.7/5 9,776 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Sofitel Macau at Ponte 16
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+ 22 Services
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Room 1

Number of guests
Children's age
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Hotel extras

  • Explore Macau's historic quarter on foot

  • L'Occitane or luxurious Hermès toiletries

  • Mansion at Sofitel with different themes

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Sauna
  • Babysitting on request
Catering
  • BreakfastPaying
  • 1 bar(s)
  • Room service
Business services
  • 2 meeting room(s)
  • Business center with support staff
  • Copy/print service available

Hotel location

Sofitel Macau at Ponte 16

Rua do Visconde Paco de Arcos

macau
macau sar, china

Tel: +85388610016

Fax: (+853)88610018

Check-in from 15h00

Check out up to 11h00

  • Macau Bus :  1,3,4,6,19,33,34 R Das Lorchas

  • By plane

    Macau Intl Airport At 9km / 5.59 miles

  • By boat

    Ferry At 2.5km / 1.55 miles

GPS :22.196944, 113.535833

Our accommodation(s)

Valued guests have the choice of panoramic city views or river views when staying at the Sofitel Macau luxury hotel. Why not enjoy the best of Macau luxury accommodation and upgrade to a Club Room or Suite. All rooms boast state of the art designs.

SUPERIOR ROOM, 2 Single Beds, City views

Accessible room
  • Max. number of persons: 3
  • Area: From 37 m² / 398 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

SUPERIOR ROOM, 1 King-size Bed, City Views

Accessible room
  • Max. number of persons: 3
  • Area: From 37 m² / 398 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

LUXURY ROOM, 2 Single Beds, River views

  • Max. number of persons: 3
  • Area: From 37 m² / 398 sq ft
  • Views: River side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

LUXURY ROOM, 1 King-size Bed, River views

  • Max. number of persons: 3
  • Area: From 37 m² / 398 sq ft
  • Views: River side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

SUPERIOR ROOM CLUB MILLESIME, City views

  • Max. number of persons: 3
  • Area: From 37 m² / 398 sq ft
  • Views: City View *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

LUXURY ROOM CLUB MILLESIME, River views

  • Max. number of persons: 3
  • Area: From 37 m² / 398 sq ft
  • Views: River side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)
Rooms

Our restaurants and bars

RENDEZVOUS

Non contractual photo

Rendez-vous lobby lounge is decorated in an exotic style and provides a sumptuous choice of signature cocktails and fine wines. Signature cocktails, including So Sofitel, Ponte 16, Fresca and Rosemary Martini, are under the spotlight!

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 460 m²

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 250 people

Find out more

Our guest reviews for
Sofitel Macau at Ponte 16

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

9,776 reviews

tripadvisor

TripAdvisor Rating 4.5/5

4,764 reviews

Helpful staff

Customer review rating 4.7/5

Jade Couples - 06/10/2020 Confirmed reviews ALL

Although not many guests due to the COVID-19 issue and before golden week. All the staffs keep their service standard and are willing to help, like upgrade the room, help restaurant reservation, good food quality in both Le Chinois and cafeteria. One missing point is about the club lounge closure cause i book the club floor, but it's understandable during this special season. Another missing point is regarding the guest supply is L'Occitane instead of Hermes written on the web page. Overall it's satisfied.

Dear Jade, We very much appreciate your comments regarding your stay at the Sofitel Macau at Ponte 16. It is always a pleasure to receive positive feedback. I will share your comments with our team especially with Food and beverage service team and reception team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dawn Yu Director of Guest Experience Sofitel Macau At Ponte 16

Excellent stay

Customer review rating 4.7/5

Joseph T. Business - 03/10/2020 Confirmed reviews ALL

All is excellent , service , food , rooms , and if course the staff do all more easy and better.

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Macau at Ponte 16. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fiona Liang Assistant Manager of Guest Experience Sofitel Macau At Ponte 16

good stay

Customer review rating 4.7/5

Weng S. Couples - 26/08/2020 Confirmed reviews ALL

I'm a return customer and the front desk upgraded me to a seaview room which was really nice. The hotel also offered me a late check out, so that I can enjoy the sunbathing in the morning without any hurry.

Dear Guest, Bonjour! We very much appreciate your continuous support to Sofitel Macau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fiona Liang Assistant Manager of Guest Experience Sofitel Macau At Ponte 16

Great Location with Excellent Customer service.

Customer review rating 4.7/5

Christian Families - 20/08/2020 Confirmed reviews ALL

From all of our hotel experiences, this one is the best of all. Very comfortable place, nice view of the city and the river and best all of the staffs are all so accomodating and will always tend to your needs. Even with the housekeeping where language is a barrier, she is so polite and humble. Definitely we will come back and will tell our friends from this great experience. Thanks to the management for training and guiding your employees well.

Dear Guest, We very much appreciate your compliments regarding your stay at the Sofitel Macau at Ponte 16. It's our privilege to have your trust and support in this special time, your detailed feedback brings us great joy, your recognition, with a special mention to Nicky and our room attendant, will definitely serve as a great encouragement to the entire team to continuously improve. We appreciate your kind endorsement, and hope to have the pleasure of welcoming you again in the future! Sincerely, Fiona Liang Assistant Manager of Guest Experience Sofitel Macau At Ponte 16

Amazing as Always

Customer review rating 4.7/5

Christine W. Couples - 04/08/2020 Confirmed reviews ALL

Our 4th stay at Sofitel Ponte 16, Macau, and we continue to be so impressed with the service, meals, room and amenities. From Fred at reception welcoming us back, to Reyna, Brian and Daniel in the restaurant and Vinz, everyone greets with you with a lovely welcome. Dinner and breakfast, were again, both outstanding meals. The rooms are lovely, amazing city views and the bed (linen and pillows) feel like sleeping in the clouds! A great little well equipped gym (perfect to balance out the meals!) and comfy poolside loungers. We look forward to our next visit. A big thank you to the entire team!

Dear Guest, We feel grateful to have your continuous support during this special period of time. Your detailed feedback brings us great joy and pride, it is the encouraging words like yours keep us motivated and evolving. Thank you for your lovely comments on every aspect of your entire stay experience. Please rest assured that your kind words will be gladly shared with the team, with a special mention to Fred, Reyna, Bryan, Chef Daniel and Vinz. We can't wait to have you back for another pleasant stay. Yours sincerely, Fiona Liang Assistant Manager of Guest Experience Sofitel Macau At Ponte 16

Not bad

Customer review rating 4.7/5

Clara Families - 29/07/2020 Confirmed reviews ALL

- front desk is polite and friendly - room smells little musty - surprised and happy with the complimentary cake and tent for kids - provided with kids amenities in the room - asked for bottle water at swimming pool (we had meal at the poolside) but rejected by the waiter, and asked us to get the bottle water at gym ourselves - ordered in room dining for dinner and breakfast but both came with missing courses - poor aircon conditioning - Fast response from reservations

Dear Guest, Thank you so much for choosing Sofitel for your recent stay with family. Firstly, your compliments towards to reception team is much appreciated, we are glad to hear that you like the arrangement in the room. Secondly, it's regrettable to learn about the room condition and room service experience you had encountered, it's definitely not up to Sofitel Standards which we strive to live up to all the time, we are also shocked to read about your experience by the pool, please rest assure that a furthur investigation will be conducted to ensure all our employees are on the same page on providing bottle water to guests. Thanks to your valuable feedback, we were able to conduct a thorough check in the respective room and ensure the musty smell and poor air condition issue are well addressed, hence, to eliminate the negative impact to our future guest experience. Lastly, we really appreciate your valuable feedback, and hope to get the chance to serve you better in the future stay. Please don't hesitate to contact me directly when you plan another visit to our hotel, I will personally ensure your comfort with us. Thank you and best regards, Fiona Liang Assistant Manager of Guest Experience Sofitel Macau At Ponte 16

Amazing Service

Customer review rating 4.7/5

Christine W. Couples - 06/07/2020 Confirmed reviews ALL

Our 3rd stay in 3 months and this is due to the outstanding service we receive here. With no end of hotel choices in Macau we could go anywhere but this is definitely our pick. Everyone, from check in staff, concierge, housekeeping, food and beverage, the chef and General Manager all work together to make you feel so welcome. As returnee guests it is so nice to be greeted by name and this last visit, the chef, Daniel, knowing we were also from New Zealand prepared an outstanding meal of traditional fish and chips and lamb rack for us. And wow, it was incredible! To go to that effort for a returnee guest really does show how much they value customer service. Their weekend buffet is also amazing, the food is exceptional quality and displayed beautifully. The pool and gym are serviced well, with lovely loungers, umbrellas and a very well set up gym for a hotel. Although the hotel rooms are older (due to being an older hotel), they are immaculate and we could not fault the cleanliness at all. The beds and pillows are incredibly comfortable also.

Dear Guest, We very much appreciate your heart-warming words regarding your stay at the Sofitel Macau at Ponte 16. It's our utmost honor to have you back and being part of the family, I'm sure Chef Daniel will be thrilled to know that you had enjoyed the food so much, your compliments will be gladly conveyed to the team, especially those you mentioned in the comments, it will serve as a great encouragement to all of us as we strive to continuously improve the quality of our service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fiona Liang Sofitel Macau At Ponte 16

Good service

Customer review rating 4.7/5

Manilyn Friends - 10/06/2020 Confirmed reviews ALL

Great location very nice river view..comfortable bed. friendly,approachable and helpful staff.. thanks to jacky and Gary.. highly recommend!

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Macau at Ponte 16. It is always a pleasure to receive positive feedback. I will share your comments with our team, with a special mention to Jacky and Gary, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fiona Liang Assistant Manager of Guest Experience Sofitel Macau At Ponte 16

good stay

Customer review rating 4.7/5

Caroline Y. Couples - 01/04/2020 Confirmed reviews ALL

We stayed in your hotel for one week. Free laundry and extra benefits should extend to loyal customers. Overall services were satisfactory.

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Macau at Ponte 16. I will gladly share with the team that you were satisfied with the stay overall, and your feedback in regards of the laundry will be shared and discussed too. In order to better reward our loyal guests, Accor had launched a new loyalty program ALL, different status of membership will be entitle to vairous of benefits, we look forward to your next stay and make sure respective benefits are offered. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fiona Liang Assistant Manager of Guest Experience Sofitel Macau at Ponte 16

Fantastic Stay!

Customer review rating 4.7/5

Michel Couples - 29/03/2020 Confirmed reviews ALL

We felt very welcomed from the moment we stepped in the hotel - especially when we saw the harbor view from our room, we felt even more relaxed and enjoyed it for awhile. The room had a great scent and I liked the glass window between the bathroom and the room. We felt like we did not want to leave the room again. Wish the TV was newer though and had more western channels, as I myself am from Denmark. Could have been nice to watch a movie before sleeping. The F&B Team in the Mistral restaurant were always smiling and attentive, if we needed anything, they were there right away. Special thanks to Gladys, Lino, Maria and Lukas! We also had a treatment in the spa where we fell in love with the couple room, it had a jacuzzi and the massage table had like a heating system, it was an amazing SPA experience! Thank you Ali and Marifel! Also impressed with how Amelia (EAM-Rooms) would check in on us whenever she sees us around, made sure our stay was comfortable and when we wanted to enjoy the pool area, she went the extra mile by helping us open up the parasol. I wish there were a few more machines in the gym and the steam room could also be better - it was just not ‘steamy’ enough. But clean, fresh towels and drinking water was a great thing in the changing room. Overall it was a refreshing! Thank you very much for a fantastic stay and special thanks to the people who made our stay a memorable one. Looking forward to our next stay with you at Sofitel Macao.

Dear Guest, We very much appreciate you taking the time to share your experience in great details and constructive feedbacks. I'm very glad and proud to hear that our associates had managed to provide you a memorable stay, thank you for highlighting Gladys, Lino, Maria and Lukas in the Mistral Restaurant, Ali and Marifel in Spa, and our role model Ms. Amelia for their exceptional service, they are whom define us as a Sofitel brand. Your kind words will be gladly shared with them and I'm sure it's a great encouragement for the team. Meanwhile, we take great value of your constructive feedback in regards of the TV, TV Channels, gym facilities and the steamer room, and will seek ways to improve respectively. Thank you again for your valuable feedback, and we can't wait to welcome you back soon, until then, please take care in this unsettling period of time. We wish you all the best. Sincerely, Fiona Liang Assistant Manager of Guest Experience Sofitel Macau At Ponte 16

Good service stay and foods

Customer review rating 4.7/5

L. K. F. Families - 17/03/2020 Confirmed reviews ALL

very ejoy and I have been a lot of fun to see and feel like a good friend !

Dear Guest, We very much appreciate your very kind words towards our good service and food offer during your recent stay with us. Glad to know that you see us as good friends, and most importantly that you had enjoyed the stay and had fun. Your compliments will certainly be conveyed to the team and I believe it will serve as a great encouragement to our team members during this difficult time. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fiona Liang Assistant Manager of Guest Experience Sofitel Macau At Ponte 1616

Fabulous Staff

Customer review rating 4.7/5

Majid J. Solo - 17/03/2020 Confirmed reviews ALL

I was a bit disappointed when I saw the facade and the lobby, it felt a bit too dated and didn’t look anything like what I had seen on the website Soon as I came in I was greeted by Gary, a very warm and accommodating Gentleman. Despite me being dressed very casually, he made me feel like a VIP. Ensuring nobody cut the queue despite me looking like a nobody. Peter also stood out in service as he was really helpful giving me directions and going out of his way to ensure I got where I needed to go safely. Everyone was smiling with their eyes given that they were all in masks. The staff are the star of this quick visit to Macau

Dear Guest, Thank you very much for taking the time to write a review on your stay with us. Your detailed comments on different sectors are very constructive for our further improvement, for which we are very thankful. Kindly note that there are varied projects in the hotel undergoing to improve our service and products including the cleaning of the facade, to ensure we are up to date. Meanwhile, thank you for highlighting the outstanding service from Gary and Peter, please rest assured that your compliments will be well shared with them and the team, it will certainly encourage us all to continuously improve. We are looking forward for your return, and please don't hesitate to contact me directly when planning your next visit, we will do our very best to ensure your comfort with us. Sincerely, Fiona Liang Assistant Manager of Guest Experience Sofitel Macau At Ponte

Front Desk Excellent Service!

Customer review rating 4.7/5

何. Couples - 15/03/2020 Confirmed reviews ALL

I've visited the good service of hotel, Excellent service provided from front desk of your hotel. They provided the useful information and great service to us. We will be back again !!!

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Macau at Ponte 16. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Willson Tang Director of Guest Experience Sofitel Macau At Ponte 16

Good service and location

Customer review rating 4.7/5

Vivian W. Solo - 13/03/2020 Confirmed reviews ALL

The receptionist is very helpful. The room is big and clean. Nice experience

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Macau at Ponte 16. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Willson Tang Director of Guest Experience Sofitel Macau At Ponte 16
Customer review rating 4.7/5

L. H. M. Couples - 12/03/2020 Confirmed reviews ALL

Good and polite staffs.

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Macau at Ponte 16. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Willson Tang Director of Guest Experience Sofitel Macau At Ponte 16

Great stay

Customer review rating 4.7/5

Tao S. Families - 11/03/2020 Confirmed reviews ALL

I had a very good stay. Was upgraded from a standard suite to an executive suite and the facilities are very nice. The team at the breakfast restaurant especially provides very good service, greeted us warmly every time and asked our needs. My son also had a great time.

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Macau at Ponte 16. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Willson Tang Director of Guest Experience Sofitel Macau At Ponte 16

nice service

Customer review rating 4.7/5

Lao S. Couples - 10/03/2020 Confirmed reviews ALL

good location with nice service，even under the coronavirus epidemic, the hotel still keep the service standard

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Macau at Ponte 16. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Willson Tang Director of Guest Experience Sofitel Macau At Ponte 16

Nice room, excellent service

Customer review rating 4.7/5

Kathy Couples - 09/03/2020 Confirmed reviews ALL

Everyone in the hotel works to make us stay as enjoyable as possible. The room is beautiful and clean and the view is very nice.

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Macau at Ponte 16. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Willson Tang Director of Guest Experience Sofitel Macau At Ponte 16

Well located

Customer review rating 4.7/5

Ness Families - 05/03/2020 Confirmed reviews ALL

Very good service from the staff. Speedy response to our needs.

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Macau at Ponte 16. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Willson Tang Director of Guest Experience Sofitel Macau At Ponte 16

Well located. Closed to the Central of Macau. (About 20 minutes walk to the Central area)

Customer review rating 4.7/5

Donald Y. Friends - 05/03/2020 Confirmed reviews ALL

The upgraded room conditions are very clean and tidy. However due to the outbreak of the Novel Coronavirus around the world, almost all hotel facilities are closed. Only the cafe located at 6/F was open for meals.

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Macau at Ponte 16. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Willson Tang Director of Guest Experience Sofitel Macau At Ponte 16

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