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Sofitel Macau at Ponte 16 Hotel

Customer review rating 4.7/5 10,015 reviews

ALLSAFE approved hotel

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Sofitel Macau at Ponte 16
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+ 22 Services

Hotel extras

  • Explore Macau's historical heritages with walking distance

  • L'Occitane or luxurious Hermès toiletries

  • Mansion at Sofitel with different themes

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Sauna
  • Babysitting on request
Catering
  • BreakfastPaying
  • 3 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 2 Meeting room(s)
  • Copy/print service available

Hotel location

Sofitel Macau at Ponte 16

Rua do Visconde Paco de Arcos
 macau
macau sar, china

Tel: +85388610016

Fax: (+853)88610018

Check-in from 15h00

Check out up to 11h00

  • Macau Bus :  1,3,3x,4,19,26,3 Ponte 16 / Auto-Silo Pak Kong

  • By plane

    Macau Intl Airport At 9km / 5.59 miles

  • By boat

    Ferry At 2.5km / 1.55 miles

GPS :22.196944, 113.535833

Our accommodation(s)

Valued guests have the choice of panoramic city views or river views when staying at the Sofitel Macau luxury hotel. Why not enjoy the best of Macau luxury accommodation and upgrade to a Club Room or Suite. All rooms boast state of the art designs.

SUPERIOR ROOM, 2 Single Beds, City views

Accessible room
  • Max. number of persons: 3
  • Area: From 37 m² / 398 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

SUPERIOR ROOM, 1 King-size Bed, City Views

Accessible room
  • Max. number of persons: 3
  • Area: From 37 m² / 398 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

LUXURY ROOM, 2 Single Beds, River views

  • Max. number of persons: 3
  • Area: From 37 m² / 398 sq ft
  • Views: River side *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

LUXURY ROOM, 1 King-size Bed, River views

  • Max. number of persons: 3
  • Area: From 37 m² / 398 sq ft
  • Views: River side *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

SUPERIOR ROOM CLUB MILLESIME, City views

  • Max. number of persons: 3
  • Area: From 37 m² / 398 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

LUXURY ROOM CLUB MILLESIME, River views

  • Max. number of persons: 3
  • Area: From 37 m² / 398 sq ft
  • Views: River side *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)
Rooms

Our restaurants and bars

MISTRAL

Type of cuisine: International

Serving a contemporary buffet and à la carte menu with international flavours, with Macau's most picturesque alfresco setting, Mistral restaurant is the perfect place for a relaxing and pleasurable dining experience.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE CHINOIS

Type of cuisine: Chinese

Macau's trendiest Cantonese Restaurant, Le Chinois overlooks the Macau inner harbour from the hotel's top floor. Authentic Cantonese fare gains extra appeal thanks to stylish French-inspired presentation. Exquisite dim sum are special attractions.

Menu (PDF)

Lunch

09:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

PRIVE

Type of cuisine: French

Celebrate a special occasion with a private party at beautiful Privé. Rich wood paneling and intricate latticework add to the feeling of opulence. An illuminated glass ceiling complements glittering views of Macau's UNESCO heritage sites.

Menu (PDF)

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

RENDEZVOUS

Non contractual photo

Rendez-vous lobby lounge is decorated in an exotic style and provides a sumptuous choice of signature cocktails and fine wines. Signature cocktails, including Beets by the Beet and Sofitelicious, are under the spotlight!

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 460 m²

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 250 people

Find out more

Our guest reviews for
Sofitel Macau at Ponte 16

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

10,015 reviews

tripadvisor

TripAdvisor Rating 4.5/5

4,818 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

One of the best hotel with the most breathtaking views .

Customer review rating 4.0/5

Milla S. Couples - 06/04/2021 Confirmed reviews ALL

All in all the hotel was great. Check in was simple & smooth. Staffs were awesome. Shout out to the Millesime Club team, Victor, Ann, Melsan & Yan. I won’t forget the experience of having two glasses of appletini while feasting my eyes in the view of entire rural area of Macau. Too bad it was quite foggy day. The foods are delightful. Definitely will come back again during nice weather.

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Macau at Ponte 16. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fiona Liang Guest Experience Manager Sofitel Macau at Ponte 16

Great location and warmest service

Customer review rating 5.0/5

Jonathan Couples - 19/03/2021 Confirmed reviews ALL

Brilliant service from Operation and senior leader especially from club lounge team and EAM. Nice location easy access to the Ruins of St. Paul, museum and shopping areas, will back to stay again in hotel if back to Macao!

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Macau at Ponte 16. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fiona Liang Guest Experience Manager

wonderful stay

Customer review rating 4.5/5

Zixiang G. Couples - 28/02/2021 Confirmed reviews ALL

Today i go to the sofitel hotel. The lobby is splendid and magnificent. And the room is cozy and Europen style. Most importantly i like receiptionist atina she always put smile on her face. she is busy but she is willing to answer my question that is the qualified receiptionist should do.next time i go to sofitel i want to see the receiptionist like her.

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Macau at Ponte 16. It is always a pleasure to receive positive feedback. I will share your comments with our team, with special mention to Atina. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fiona Liang Guest Experience Manager Sofitel Macau at Ponte 16

Exceptional Service; Above & Beyond Treatment; A Truly Fabulous Stay, Overall!

Customer review rating 5.0/5

C. B. Couples - 21/02/2021 Confirmed reviews ALL

Everything from our fabulous suite, the amazing gym, relaxing spa, the delicious dining experiences including Le Chinois and Mistral brunch, and especially the extremely helpful and friendly staff, Sofitel at Ponte 16 Macau is a wonderful place to stay!

Dear C.B., Thank you for choosing to stay and sharing with us your insights regarding your stay at the Sofitel Macau at Ponte 16. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dawn Yu Director of Guest Experience Sofitel Macau

very welcoming

Customer review rating 5.0/5

Charlotte A. Couples - 20/02/2021 Confirmed reviews ALL

A very generous hotel that setve us beyond our expectation ❤️

Dear Guest, It's delightful to learn that you had enjoyed your recent stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fiona Liang Guest Experience Manager Sofitel Macau at Ponte 16

Wonderful executive service team

Customer review rating 5.0/5

M. K. C. Couples - 17/02/2021 Confirmed reviews ALL

This is the best executive service team in China. Thanks a lot for Doreen and Yan’s arrangement and make me have a wonderful holiday in Macau. Besides, thanks for Fiona introduced a very tasty restaurant for me before I leave Macau.

Dear Guest, We very much appreciate your compliments, your kind words warm our heart! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fiona Liang Guest Experience Manager Sofitel Macau at Ponte 16

A short stay (staycation)

Customer review rating 5.0/5

Gabriel Families - 31/01/2021 Confirmed reviews ALL

We spent one night at Sofitel's to celebrate my daughter's anniversary. As always, the staff was incredible. I would like to name just a few: Ms Doreen, Ms Melsan, Ms Kathy, Ms Gladys, Ms Dawn, and Mr. Vinzenz, Mr. Lucas and Mr. Angelo. They are all so sweet and generous.

Dear Mr. Gabriel, We very much appreciate your comments regarding your recent stay at the Sofitel Macau at Ponte 16. As our loyalty member and frequent guest, we thank you for all the support from you and the family members I have definitely share your comments with the entire service team. And as a friend, you make us feel so proud and encouraged by reading your kind sharing. Mr. Gabriel, as always we welcome your visit at any time. Sincerely, Dawn Yu Director of Guest Experience

Best Location to Explore "Old" Macau

Customer review rating 5.0/5

Matthew Families - 19/01/2021 Confirmed reviews ALL

excellent service with attention to detalis.

Dear Mr. W., We very much appreciate your comments regarding your stay at the Sofitel Macau at Ponte 16. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dawn Yu Director of Guest Experience Sofitel Macau at Ponte 16

An exceptional hotel

TripAdvisor rating 5.0/5

vharrison2020 26/12/2020 TripAdvisor review

We found the service and amenities really excellent and the location superb for exploring Macao's historic centre. The room was very comfortable and quiet, with a lovely view. This is the perfect place for celebrating a family occasion, like a birthday or anniversary. During our stay the staff took good care of us and made sure that we had a memorable experience. The chefs are remarkable and the restaurants have a good ambience. We have stayed at this hotel often and we always want to return soon after we've left.

good stay

Customer review rating 5.0/5

Churan Z. Couples - 09/12/2020 Confirmed reviews ALL

im glad to have a comfortable night in your hotel.If i go to Macao again i will absolutely chose ur hotel again.

good location with great service

Customer review rating 5.0/5

Chris Solo - 26/10/2020 Confirmed reviews ALL

well located, has bus stop can arrival at airport or the bound

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Macau at Ponte 16. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fiona Liang Assistant Manager of Guest Experience Sofitel Macau At Ponte 16

Helpful staff

Customer review rating 4.5/5

Jade Couples - 06/10/2020 Confirmed reviews ALL

Although not many guests due to the COVID-19 issue and before golden week. All the staffs keep their service standard and are willing to help, like upgrade the room, help restaurant reservation, good food quality in both Le Chinois and cafeteria. One missing point is about the club lounge closure cause i book the club floor, but it's understandable during this special season. Another missing point is regarding the guest supply is L'Occitane instead of Hermes written on the web page. Overall it's satisfied.

Dear Jade, We very much appreciate your comments regarding your stay at the Sofitel Macau at Ponte 16. It is always a pleasure to receive positive feedback. I will share your comments with our team especially with Food and beverage service team and reception team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dawn Yu Director of Guest Experience Sofitel Macau At Ponte 16

Excellent stay

Customer review rating 5.0/5

Joseph T. Business - 03/10/2020 Confirmed reviews ALL

All is excellent , service , food , rooms , and if course the staff do all more easy and better.

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Macau at Ponte 16. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fiona Liang Assistant Manager of Guest Experience Sofitel Macau At Ponte 16

good stay

Customer review rating 4.5/5

Weng S. Couples - 26/08/2020 Confirmed reviews ALL

I'm a return customer and the front desk upgraded me to a seaview room which was really nice. The hotel also offered me a late check out, so that I can enjoy the sunbathing in the morning without any hurry.

Dear Guest, Bonjour! We very much appreciate your continuous support to Sofitel Macau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fiona Liang Assistant Manager of Guest Experience Sofitel Macau At Ponte 16

Great Location with Excellent Customer service.

Customer review rating 5.0/5

Christian Families - 20/08/2020 Confirmed reviews ALL

From all of our hotel experiences, this one is the best of all. Very comfortable place, nice view of the city and the river and best all of the staffs are all so accomodating and will always tend to your needs. Even with the housekeeping where language is a barrier, she is so polite and humble. Definitely we will come back and will tell our friends from this great experience. Thanks to the management for training and guiding your employees well.

Dear Guest, We very much appreciate your compliments regarding your stay at the Sofitel Macau at Ponte 16. It's our privilege to have your trust and support in this special time, your detailed feedback brings us great joy, your recognition, with a special mention to Nicky and our room attendant, will definitely serve as a great encouragement to the entire team to continuously improve. We appreciate your kind endorsement, and hope to have the pleasure of welcoming you again in the future! Sincerely, Fiona Liang Assistant Manager of Guest Experience Sofitel Macau At Ponte 16

Amazing as Always

Customer review rating 5.0/5

Christine W. Couples - 04/08/2020 Confirmed reviews ALL

Our 4th stay at Sofitel Ponte 16, Macau, and we continue to be so impressed with the service, meals, room and amenities. From Fred at reception welcoming us back, to Reyna, Brian and Daniel in the restaurant and Vinz, everyone greets with you with a lovely welcome. Dinner and breakfast, were again, both outstanding meals. The rooms are lovely, amazing city views and the bed (linen and pillows) feel like sleeping in the clouds! A great little well equipped gym (perfect to balance out the meals!) and comfy poolside loungers. We look forward to our next visit. A big thank you to the entire team!

Dear Guest, We feel grateful to have your continuous support during this special period of time. Your detailed feedback brings us great joy and pride, it is the encouraging words like yours keep us motivated and evolving. Thank you for your lovely comments on every aspect of your entire stay experience. Please rest assured that your kind words will be gladly shared with the team, with a special mention to Fred, Reyna, Bryan, Chef Daniel and Vinz. We can't wait to have you back for another pleasant stay. Yours sincerely, Fiona Liang Assistant Manager of Guest Experience Sofitel Macau At Ponte 16

Not bad

Customer review rating 4.0/5

Clara Families - 29/07/2020 Confirmed reviews ALL

- front desk is polite and friendly - room smells little musty - surprised and happy with the complimentary cake and tent for kids - provided with kids amenities in the room - asked for bottle water at swimming pool (we had meal at the poolside) but rejected by the waiter, and asked us to get the bottle water at gym ourselves - ordered in room dining for dinner and breakfast but both came with missing courses - poor aircon conditioning - Fast response from reservations

Dear Guest, Thank you so much for choosing Sofitel for your recent stay with family. Firstly, your compliments towards to reception team is much appreciated, we are glad to hear that you like the arrangement in the room. Secondly, it's regrettable to learn about the room condition and room service experience you had encountered, it's definitely not up to Sofitel Standards which we strive to live up to all the time, we are also shocked to read about your experience by the pool, please rest assure that a furthur investigation will be conducted to ensure all our employees are on the same page on providing bottle water to guests. Thanks to your valuable feedback, we were able to conduct a thorough check in the respective room and ensure the musty smell and poor air condition issue are well addressed, hence, to eliminate the negative impact to our future guest experience. Lastly, we really appreciate your valuable feedback, and hope to get the chance to serve you better in the future stay. Please don't hesitate to contact me directly when you plan another visit to our hotel, I will personally ensure your comfort with us. Thank you and best regards, Fiona Liang Assistant Manager of Guest Experience Sofitel Macau At Ponte 16

MJ

TripAdvisor rating 5.0/5

hmtsang2020 Family - 19/01/2020 TripAdvisor review

Hope you can change the MJ museum to something else, it has been a while and most tourists are fed up with that already. The dinner buffet appears to be upgraded and I hope you may consider to upgrade the variety of lunchtime buffet too. I have no further comments.

Share good experience

TripAdvisor rating 4.0/5

mashi2382 Friends getaway - 16/01/2020 TripAdvisor review

The hotel is located in busy center,the traffic is convenient,all the staff so kind and helpful,the hotel is clean and tidy,and the room is well equipped, overall is the choice to us be next stay.I will recommend to my friends and relatives.

Warm welcome

TripAdvisor rating 5.0/5

rbiala Couples - 09/01/2020 TripAdvisor review

Always enjoyed my stay at Ponte 16 club room. Check in was smooth as usual with the help of Nikkole who is always friendly and helpful. Food at the lounge was great together with different selection of wine.

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