Sofitel Macau at Ponte 16 5 stars

Customer review rating (ALL Rating) 4.9/5 373 reviews

Sofitel Macau at Ponte 16 - Image 1
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Rua do Visconde Paco de Arcos, 0 MACAU, Macau SAR, China

Description

Hotel extras

  • Prime location within walking distance of Macau's UNESCO-listed historic areas.

  • Selected rooms feature city, harbour or Pearl River views with floor-to-ceiling windows.

  • Mansion Suites with spacious living areas and a jacuzzi bathtub.

  • Two outdoor swimming pools set amid terraces and landscaped gardens.

  • Dining and leisure experiences inspired by French art de vivre and local Macau flair.

Our accommodation(s)

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Hotel location

Sofitel Macau at Ponte 16

Rua do Visconde Paco de Arcos
0 MACAU
Macau SAR, China

GPS:22.196944, 113.535833

Telephone
Fax +853 8861 0018

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.9/5  373 reviews

TripAdvisor Rating  4.6/5  7,082 reviews

A Five-Star Feast!

TripAdvisor rating 5.0/5

Sandra Nicole P TripAdvisor review

Fantastic variety and everything tasted incredibly fresh. The service was quick to clear plates, and the dessert station was a highlight. Definitely coming back! A special thanks to the staff—Luisa, Mae, Brian, Chris, and Shirley—for their exceptional service. They truly made our dining experience memorable!

Club Lounge Service Below Sofitel Standard

TripAdvisor rating 2.0/5

지원 김 TripAdvisor review

The Sofitel Macau at Ponte 16 has a great location. The room was clean and comfortable, and housekeeping was outstanding – rooms were always perfectly refreshed after just a few hours away. However, the club lounge service fell short of expectations for a 5-star property. The female staff were consistently attentive, friendly, and professional. In contrast, some of the male staff often spoke in a rather stiff tone and at times lacked professionalism in their attitude. For example, one male staff member named Russell was seen making what appeared to be his own coffee using the guest bar machine while looking at his phone in front of guests, before heading to the back. The lounge also operates on a system where the next drink is only provided after the previous one is completely finished, which makes it difficult to enjoy a variety of beverages despite it being a lounge. Overall, the lounge experience was disappointing compared to the hotel’s other strong points.

Dear Guest, bonjour! Li Ho, thank you for choosing to stay at Sofitel Macau at Ponte 16 and for taking the time to share your detailed feedback with us. We highly value the experience of every guest and sincerely appreciate your recognition of our prime location, room cleanliness, and the outstanding performance of our housekeeping team. Regarding your comments about the Club Lounge service falling short of our brand standards, we deeply regret this and sincerely apologize. We have taken note of your feedback regarding the attitude and professionalism of some male staff members, particularly the specific incident you mentioned. This matter has been formally documented, and we will conduct an internal review followed by additional training to ensure that all team members consistently embody Sofitel's spirit of attentive, warm, and professional service. At the same time, we have noted your feedback on the beverage service arrangement in the lounge and will include this in our review of service procedures. We aim to explore ways to better balance operational efficiency with meeting our guests' individual preferences. Once again, thank you for your honest and constructive feedback, which provides important direction for our continuous efforts to improve service quality. Should you choose to stay with us again in the future, please feel free to share your expectations and suggestions directly with our management. We look forward to the opportunity to offer you a truly complete Sofitel experience. Wishing you all the best! Sincerely, Gest Relations Officer

Clean environment and great customer service

TripAdvisor rating 5.0/5

Marivic B TripAdvisor review

The food was great , the ambiance is Good and staff are friendly and approachable specially to Ms. Luisa, Ms. Michelle, Mr. Romeo and Mr. Chris..Thank you guys for your excellent service .We're surely come again.

❤️

TripAdvisor rating 5.0/5

Katherine D TripAdvisor review

I love the servers, food and atmosphere! Especially the Filipino servers Luisa, Mary, Michelle and Brian! Thank you so much kabayan!

Exceptional service

TripAdvisor rating 5.0/5

Garlyn r TripAdvisor review

Good food and attentive staff, thanks to Luisa for assisting me because im pregnant . And also mary and michelle. We will comeback with family and friends!

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Other web-users rate our hotel

  • 5,223 reviews 9.3/10 Location
  • 4,936 reviews 8.2/10 Room
  • 5,922 reviews 8.8/10 Service
  • 55 reviews 5.1/10 WiFi
  • 1,871 reviews 8.8/10 Cleanliness
  • 1,772 reviews 9.3/10 Food
  • 1,027 reviews 9.1/10 Breakfast
  • 218 reviews 9.4/10 Bar

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