Sofitel Macau at Ponte 16 Hotel

We had 3 events at sofitel, my mom's birthday, my wedding and my cousin's birthday. Would like to thank Vincent & Corrine for their patience with our enquiries and request. We were very happy & satisfied. Also thanks to Fiona for upgrading our room and her personal welcome card when we've checked in. We were surprised with the amenity inside the room thanks to your amenity team. Also the next day we received another set of amenity from Maria which was very sweet and touching. Would also like to thank bellman Peter and the chief concierge Gary for helping with our luggages specially upon check out. The only negative experience was on our wedding day, after the party at midnight my husband approached the front office to get a copy of key. However he waited for 20 minutes answering questions just to verify that he is inhouse guest. They even called security. I was already asleep in our room. My husband's last resort was to call Vincent from banquet team just to verify that he really is staying. Funny cause upon checked in I gave my ID and husband's to be registered as It happened to us already in other hotel, just to find out the next morning when I approached front office again that only my name was registered and no name of my husband which explains everything. I understand they just want guest's safety. But this wouldn't happen in the first place if they added my husband's name upon check in. Thanks to kelvin aswell for offering special rate when we decided to extend our 3 rooms. Also they mistakenly charged my credit card with the room charge again. I received an email that they do refund as soon as possible tho. But amid the negatives, my family and I enjoyed our stay. Thank you.

The staff is so nice and understanding.

Everything was perfect in this stay no hassle free, and a good way to relax in this Pandemix situations.

it was indeed a hassle free and relaxing hotel experience for my family, the banquet which we attended in one of the function halls in sofitel finished almost 11:45pm and i didnt worry much because after the party we just go directly to our room. the staff are friendy and very accomodating.

mary and wing provided excellent services

Thank You so much for our amazing staycation, we really enjoyed and Your staffs we’re very good in their service especially Macy Ann Yan and Victor Melsan Doreen, lookin forward for more boookings with Sofitel .

Wr need a staycation, so we decided to stay just back in Macau. I am a bit tired of those big resorts as we had been there for many times already. So I booked Sofitel Macau which turned out to be an amazing surpirse.

I’m enjoying my stay at Sofitel Macao at ponte 16. The hotel is well located; I can go to famous attractions by walk. There’s also a bus stop to go to Taipa right in front of the hotel. Staffers are very nice and helpful. I would like to specially thank Doreen, Macy, Ann & Melsan on 17th Floor for their nice hospitality! Will definitely recommend to my friends if they come to Macao.

Booked the mansion suite to surprised my daughter on her 9th birthday. We were able to check-in early and check out late as well. The FOH director Ms. Dawn is very warm and accommodating and even personally ushered me to the room upon check-in. She managed to arrange a dessert platter with balloons set up in the room. Birthday cake was delivered as well. Our Club Millesime experience was wonderful! A surprise birthday set-up greeted my daughter upon arrival. The personalized Sofitel teddy bear and photos in leather frame are impressively thoughtful. Foods and wines are also wonderful additions. Thanks to the Team who made our Sofitel experience memorable: Yan, Doreen and most especially Melsan and Victor

The best was really the staff, Fiona, Victor, Doreen and Yan really went above and beyond to make our stay the best experience possible!

I have never understood how can a hotel stay experience be 'Home Away From Home, until the date I checked into Sofitel Macau @ Ponte 16 on 27th August 2020 and currently still staying in Sofitel Macau. My stay in this hotel is one of the most satisfying and best ever stay in my many years of traveling, the hotel management teams and staffs are very professional, detailed and efficient. During my few days stay in Sofitel Macau, everyone knows my name and they serve me with a sincere heart. They are so detailed to know my likes and dislikes and even just a simple request from me, the staff will take it sincerely and will always go extra mile to provide. In fact on my 2nd week stay here, their sincere & excellent service had immediately converted me to become a instant royalty guest of Sofitel. I just wanted to stay that my family and my spend at Sofitel Macau were very memorable, the experience was definitely worth the money spent and the value was very high. A hotel like the Sofitel Macau is at a level of high expectation and it really fulfilled those expectations. I hope that this kind of hospitality continues at the Sofitel so that more people could share an experience like I did at your hotel. Big Thank for this world class service from Sofitel Macau staffs and management teams.

The management team and every additional service-team member at Sofitel Ponte 16 go above and beyond to ensure your stay is as highly enjoyable as possible. Staying at Sofitel Ponte 16 is always a treat; the service is exceptional and it’s just a wonderful place, in all aspects to relax, unwind, and have a wonderful staycation.

All in all the hotel was great. Check in was simple & smooth. Staffs were awesome. Shout out to the Millesime Club team, Victor, Ann, Melsan & Yan. I won’t forget the experience of having two glasses of appletini while feasting my eyes in the view of entire rural area of Macau. Too bad it was quite foggy day. The foods are delightful. Definitely will come back again during nice weather.

Brilliant service from Operation and senior leader especially from club lounge team and EAM. Nice location easy access to the Ruins of St. Paul, museum and shopping areas, will back to stay again in hotel if back to Macao!

Today i go to the sofitel hotel. The lobby is splendid and magnificent. And the room is cozy and Europen style. Most importantly i like receiptionist atina she always put smile on her face. she is busy but she is willing to answer my question that is the qualified receiptionist should do.next time i go to sofitel i want to see the receiptionist like her.