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Sofitel Macau at Ponte 16 Hotel

Customer review rating 4.7/5 10,120 reviews

ALLSAFE approved hotel

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Room 1

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Children's age
Sofitel Macau at Ponte 16
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+ 12 Services

Hotel extras

  • Explore Macau's historical heritages with walking distance

  • L'Occitane or luxurious Hermès toiletries

  • Mansion at Sofitel with different themes

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out Paying
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Sauna
  • Babysitting on request
Catering
  • Breakfast Paying
  • 3 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 2 Meeting room(s)
  • Copy/print service available

Hotel location

Sofitel Macau at Ponte 16

Rua do Visconde Paco de Arcos
 macau
macau sar, china

Tel: +85388610016

Fax: (+853)88610018

Check-in from 15h00

Check out up to 11h00

  • Macau Bus :  1,3,3x,4,19,26,3 Ponte 16 / Auto-Silo Pak Kong

  • By plane

    Macau Intl Airport At 9km / 5.59 miles

  • By boat

    Ferry At 2.5km / 1.55 miles

GPS :22.196944, 113.535833

Our accommodation(s)

Valued guests have the choice of panoramic city views or river views when staying at the Sofitel Macau luxury hotel. Why not enjoy the best of Macau luxury accommodation and upgrade to a Club Room or Suite. All rooms boast state of the art designs.

SUPERIOR ROOM, 2 Single Beds, City views

Accessible room
  • Max. number of persons: 3
  • Area: From 37 m² / 398 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

SUPERIOR ROOM, 1 King-size Bed, City Views

Accessible room
  • Max. number of persons: 3
  • Area: From 37 m² / 398 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

LUXURY ROOM, 2 Single Beds, River views

  • Max. number of persons: 3
  • Area: From 37 m² / 398 sq ft
  • Views: River side *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

LUXURY ROOM, 1 King-size Bed, River views

  • Max. number of persons: 3
  • Area: From 37 m² / 398 sq ft
  • Views: River side *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

SUPERIOR ROOM CLUB MILLESIME, City views

  • Max. number of persons: 3
  • Area: From 37 m² / 398 sq ft
  • Views: City View *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

LUXURY ROOM CLUB MILLESIME, River views

  • Max. number of persons: 3
  • Area: From 37 m² / 398 sq ft
  • Views: River side *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

Our restaurants and bars

MISTRAL

Type of cuisine: International

Serving a contemporary buffet and à la carte menu with international flavours, with Macau's most picturesque alfresco setting, Mistral restaurant is the perfect place for a relaxing and pleasurable dining experience.

  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

LE CHINOIS

Type of cuisine: Chinese

Macau's trendiest Cantonese Restaurant, Le Chinois overlooks the Macau inner harbour from the hotel's top floor. Authentic Cantonese fare gains extra appeal thanks to stylish French-inspired presentation. Exquisite dim sum are special attractions.

Menu (PDF)
  • Monday -
  • Tuesday -
  • Wednesday -
  • Thursday -
  • Friday -
  • Saturday -
  • Sunday -

PRIVE

Type of cuisine: French

Celebrate a special occasion with a private party at beautiful Privé. Rich wood paneling and intricate latticework add to the feeling of opulence. An illuminated glass ceiling complements glittering views of Macau's UNESCO heritage sites.

Menu (PDF)

RENDEZVOUS

Rendez-vous lobby lounge is decorated in an exotic style and provides a sumptuous choice of signature cocktails and fine wines. Signature cocktails, including Beets by the Beet and Sofitelicious, are under the spotlight!

Menu (PDF)

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 460 m²

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 250 people

Find out more

Our guest reviews for
Sofitel Macau at Ponte 16

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

10,120 reviews

tripadvisor

TripAdvisor Rating 4.5/5

4,279 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

A real hotel experience

Customer review rating 4.5/5

L. Families - 30/05/2021 Confirmed reviews ALL

Wr need a staycation, so we decided to stay just back in Macau. I am a bit tired of those big resorts as we had been there for many times already. So I booked Sofitel Macau which turned out to be an amazing surpirse.

Well located & nice hospitality

Customer review rating 5.0/5

Anonymous Families - 24/05/2021 Confirmed reviews ALL

I’m enjoying my stay at Sofitel Macao at ponte 16. The hotel is well located; I can go to famous attractions by walk. There’s also a bus stop to go to Taipa right in front of the hotel. Staffers are very nice and helpful. I would like to specially thank Doreen, Macy, Ann & Melsan on 17th Floor for their nice hospitality! Will definitely recommend to my friends if they come to Macao.

Wonderful Staycation!

Customer review rating 5.0/5

Elena Families - 03/05/2021 Confirmed reviews ALL

Booked the mansion suite to surprised my daughter on her 9th birthday. We were able to check-in early and check out late as well. The FOH director Ms. Dawn is very warm and accommodating and even personally ushered me to the room upon check-in. She managed to arrange a dessert platter with balloons set up in the room. Birthday cake was delivered as well. Our Club Millesime experience was wonderful! A surprise birthday set-up greeted my daughter upon arrival. The personalized Sofitel teddy bear and photos in leather frame are impressively thoughtful. Foods and wines are also wonderful additions. Thanks to the Team who made our Sofitel experience memorable: Yan, Doreen and most especially Melsan and Victor

Amazing staff

Customer review rating 5.0/5

Sara J. Couples - 26/04/2021 Confirmed reviews ALL

The best was really the staff, Fiona, Victor, Doreen and Yan really went above and beyond to make our stay the best experience possible!

Most Excellent hotel stay EVER

Customer review rating 5.0/5

Andy Y. K. S. Families - 26/04/2021 Confirmed reviews ALL

I have never understood how can a hotel stay experience be 'Home Away From Home, until the date I checked into Sofitel Macau @ Ponte 16 on 27th August 2020 and currently still staying in Sofitel Macau. My stay in this hotel is one of the most satisfying and best ever stay in my many years of traveling, the hotel management teams and staffs are very professional, detailed and efficient. During my few days stay in Sofitel Macau, everyone knows my name and they serve me with a sincere heart. They are so detailed to know my likes and dislikes and even just a simple request from me, the staff will take it sincerely and will always go extra mile to provide. In fact on my 2nd week stay here, their sincere & excellent service had immediately converted me to become a instant royalty guest of Sofitel. I just wanted to stay that my family and my spend at Sofitel Macau were very memorable, the experience was definitely worth the money spent and the value was very high. A hotel like the Sofitel Macau is at a level of high expectation and it really fulfilled those expectations. I hope that this kind of hospitality continues at the Sofitel so that more people could share an experience like I did at your hotel. Big Thank for this world class service from Sofitel Macau staffs and management teams.

Exceptional hospitality! Fantastic service! Best place in Macau to staycation!

Customer review rating 5.0/5

C. A. B. Couples - 25/04/2021 Confirmed reviews ALL

The management team and every additional service-team member at Sofitel Ponte 16 go above and beyond to ensure your stay is as highly enjoyable as possible. Staying at Sofitel Ponte 16 is always a treat; the service is exceptional and it’s just a wonderful place, in all aspects to relax, unwind, and have a wonderful staycation.

One of the best hotel with the most breathtaking views .

Customer review rating 4.0/5

Milla S. Couples - 06/04/2021 Confirmed reviews ALL

All in all the hotel was great. Check in was simple & smooth. Staffs were awesome. Shout out to the Millesime Club team, Victor, Ann, Melsan & Yan. I won’t forget the experience of having two glasses of appletini while feasting my eyes in the view of entire rural area of Macau. Too bad it was quite foggy day. The foods are delightful. Definitely will come back again during nice weather.

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Macau at Ponte 16. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fiona Liang Guest Experience Manager Sofitel Macau at Ponte 16

Great location and warmest service

Customer review rating 5.0/5

Jonathan Couples - 19/03/2021 Confirmed reviews ALL

Brilliant service from Operation and senior leader especially from club lounge team and EAM. Nice location easy access to the Ruins of St. Paul, museum and shopping areas, will back to stay again in hotel if back to Macao!

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Macau at Ponte 16. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fiona Liang Guest Experience Manager

wonderful stay

Customer review rating 4.5/5

Zixiang G. Couples - 28/02/2021 Confirmed reviews ALL

Today i go to the sofitel hotel. The lobby is splendid and magnificent. And the room is cozy and Europen style. Most importantly i like receiptionist atina she always put smile on her face. she is busy but she is willing to answer my question that is the qualified receiptionist should do.next time i go to sofitel i want to see the receiptionist like her.

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Macau at Ponte 16. It is always a pleasure to receive positive feedback. I will share your comments with our team, with special mention to Atina. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fiona Liang Guest Experience Manager Sofitel Macau at Ponte 16

Exceptional Service; Above & Beyond Treatment; A Truly Fabulous Stay, Overall!

Customer review rating 5.0/5

C. B. Couples - 21/02/2021 Confirmed reviews ALL

Everything from our fabulous suite, the amazing gym, relaxing spa, the delicious dining experiences including Le Chinois and Mistral brunch, and especially the extremely helpful and friendly staff, Sofitel at Ponte 16 Macau is a wonderful place to stay!

Dear C.B., Thank you for choosing to stay and sharing with us your insights regarding your stay at the Sofitel Macau at Ponte 16. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dawn Yu Director of Guest Experience Sofitel Macau

very welcoming

Customer review rating 5.0/5

Charlotte A. Couples - 20/02/2021 Confirmed reviews ALL

A very generous hotel that setve us beyond our expectation ❤️

Dear Guest, It's delightful to learn that you had enjoyed your recent stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fiona Liang Guest Experience Manager Sofitel Macau at Ponte 16

Wonderful executive service team

Customer review rating 5.0/5

M. K. C. Couples - 17/02/2021 Confirmed reviews ALL

This is the best executive service team in China. Thanks a lot for Doreen and Yan’s arrangement and make me have a wonderful holiday in Macau. Besides, thanks for Fiona introduced a very tasty restaurant for me before I leave Macau.

Dear Guest, We very much appreciate your compliments, your kind words warm our heart! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fiona Liang Guest Experience Manager Sofitel Macau at Ponte 16

A short stay (staycation)

Customer review rating 5.0/5

Gabriel Families - 31/01/2021 Confirmed reviews ALL

We spent one night at Sofitel's to celebrate my daughter's anniversary. As always, the staff was incredible. I would like to name just a few: Ms Doreen, Ms Melsan, Ms Kathy, Ms Gladys, Ms Dawn, and Mr. Vinzenz, Mr. Lucas and Mr. Angelo. They are all so sweet and generous.

Dear Mr. Gabriel, We very much appreciate your comments regarding your recent stay at the Sofitel Macau at Ponte 16. As our loyalty member and frequent guest, we thank you for all the support from you and the family members I have definitely share your comments with the entire service team. And as a friend, you make us feel so proud and encouraged by reading your kind sharing. Mr. Gabriel, as always we welcome your visit at any time. Sincerely, Dawn Yu Director of Guest Experience

Best Location to Explore "Old" Macau

Customer review rating 5.0/5

Matthew Families - 19/01/2021 Confirmed reviews ALL

excellent service with attention to detalis.

Dear Mr. W., We very much appreciate your comments regarding your stay at the Sofitel Macau at Ponte 16. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dawn Yu Director of Guest Experience Sofitel Macau at Ponte 16

An exceptional hotel

TripAdvisor rating 5.0/5

vharrison2020 26/12/2020 TripAdvisor review

We found the service and amenities really excellent and the location superb for exploring Macao's historic centre. The room was very comfortable and quiet, with a lovely view. This is the perfect place for celebrating a family occasion, like a birthday or anniversary. During our stay the staff took good care of us and made sure that we had a memorable experience. The chefs are remarkable and the restaurants have a good ambience. We have stayed at this hotel often and we always want to return soon after we've left.

good stay

Customer review rating 5.0/5

Churan Z. Couples - 09/12/2020 Confirmed reviews ALL

im glad to have a comfortable night in your hotel.If i go to Macao again i will absolutely chose ur hotel again.

good location with great service

Customer review rating 5.0/5

Chris Solo - 26/10/2020 Confirmed reviews ALL

well located, has bus stop can arrival at airport or the bound

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Macau at Ponte 16. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fiona Liang Assistant Manager of Guest Experience Sofitel Macau At Ponte 16

Helpful staff

Customer review rating 4.5/5

Jade Couples - 06/10/2020 Confirmed reviews ALL

Although not many guests due to the COVID-19 issue and before golden week. All the staffs keep their service standard and are willing to help, like upgrade the room, help restaurant reservation, good food quality in both Le Chinois and cafeteria. One missing point is about the club lounge closure cause i book the club floor, but it's understandable during this special season. Another missing point is regarding the guest supply is L'Occitane instead of Hermes written on the web page. Overall it's satisfied.

Dear Jade, We very much appreciate your comments regarding your stay at the Sofitel Macau at Ponte 16. It is always a pleasure to receive positive feedback. I will share your comments with our team especially with Food and beverage service team and reception team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dawn Yu Director of Guest Experience Sofitel Macau At Ponte 16

MJ

TripAdvisor rating 5.0/5

hmtsang2020 Family - 19/01/2020 TripAdvisor review

Hope you can change the MJ museum to something else, it has been a while and most tourists are fed up with that already. The dinner buffet appears to be upgraded and I hope you may consider to upgrade the variety of lunchtime buffet too. I have no further comments.

Share good experience

TripAdvisor rating 4.0/5

mashi2382 Friends getaway - 16/01/2020 TripAdvisor review

The hotel is located in busy center,the traffic is convenient,all the staff so kind and helpful,the hotel is clean and tidy,and the room is well equipped, overall is the choice to us be next stay.I will recommend to my friends and relatives.

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