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Sofitel Macau at Ponte 16 Hotel

TripAdvisor rating 4.5/5 4,579 reviews
Sofitel Macau at Ponte 16
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Hotel extras

  • Explore Macau's historic quarter on foot

  • Bright lights of the city

  • A connoisseur's address

  • L'Occitane or luxurious Hermès toiletries

  • Mansion at Sofitel with different themes

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Sauna
  • Babysitting on request
Catering
  • Breakfast
  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 3 meeting room(s)
  • Business center with support staff
  • Copy/print service available

Hotel location

Sofitel Macau at Ponte 16

Rua do Visconde Paco de Arcos

macau
macau sar, china

Tel: +85388610016

Fax: (+853)88610018

Contact email

Check-in from 15h00

Check out up to 11h00

  • Macau Bus :   1,3,4,6,19,33,34 R Das Lorchas

  • By plane

    Macau Intl Airport At 9km / 5.59 miles

  • By boat

    Ferry At 2.5km / 1.55 miles

GPS :22.196944, 113.535833

Our accommodations

Valued guests have the choice of panoramic city views or river views when staying at the Sofitel Macau luxury hotel. Why not enjoy the best of Macau luxury accommodation and upgrade to a Club Room or Suite. All rooms boast state of the art designs.

SUPERIOR ROOM, 2 Single Beds, City views

  • Max. number of persons: 3
  • Area: From 37m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

SUPERIOR ROOM, 1 King-size Bed, City Views

  • Max. number of persons: 3
  • Area: From 37m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

LUXURY ROOM, 2 Single Beds, River views

  • Max. number of persons: 3
  • Area: From 37m²
  • Views: River side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

LUXURY ROOM, 1 King-size Bed, River views

  • Max. number of persons: 3
  • Area: From 37m²
  • Views: River side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

SUPERIOR ROOM CLUB SOFITEL, 1 King-size Bed, City views

  • Max. number of persons: 3
  • Area: From 37m²
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

LUXURY ROOM CLUB SOFITEL, 1 King-size Bed, River views

  • Max. number of persons: 3
  • Area: From 37m²
  • Views: River side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

JUNIOR SUITE, 1 King-size Bed, Club Sofitel Access

  • Max. number of persons: 3
  • Area: From 72m²
  • Views: City side, River side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

PRESTIGE SUITE, 1 King Size Bed, Club Sofitel Access

  • Max. number of persons: 3
  • Area: From 80m²
  • Views: River side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

MANSION AT SOFITEL, 1 Bedroom, Club Sofitel Access

  • Max. number of persons: 4
  • Area: From 120m²
  • Views: City side, River side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

MANSION AT SOFITEL, 2 Bedrooms, Club Sofitel Access

  • Max. number of persons: 6
  • Area: From 140m²
  • Views: City side, River side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

Our restaurants and bars

PRIVE

Type of cuisine: French

Privé is an upscale French boutique restaurant, conceived to be a more of a "Chef Table" than a traditional style restaurant, offering an intimate dining experience.

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE CHINOIS

Type of cuisine: null

Macau's trendiest Cantonese Restaurant, Le Chinois overlooks the Macau inner harbour from the hotel's top floor. Authentic Cantonese fare gains extra appeal thanks to stylish French-inspired presentation. Exquisite dim sum are special attractions.

Lunch

09:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MISTRAL

Type of cuisine: International

Serving a contemporary buffet and à la carte menu with international flavours, with Macau's most picturesque alfresco setting, Mistral restaurant is the perfect place for a relaxing and pleasurable dining experience.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

RENDEZVOUS

Photo non contractuelle / Strictly non binding

Rendez-vous lobby lounge is decorated in an exotic style and provides a sumptuous choice of signature cocktails and fine wines. Signature cocktails, including So Sofitel, Ponte 16, Fresca and Rosemary Martini, are under the spotlight!

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 460 m²

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 250 people

Find out more

Our guest reviews for
Sofitel Macau at Ponte 16

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

9,566 reviews

tripadvisor

TripAdvisor Rating 4.5/5

4,579 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Share good experience

TripAdvisor rating 4.5/5

mashi2382 Friends getaway - 16/01/2020 TripAdvisor review

The hotel is located in busy center,the traffic is convenient,all the staff so kind and helpful,the hotel is clean and tidy,and the room is well equipped, overall is the choice to us be next stay.I will recommend to my friends and relatives.

good

Customer review rating 4.7/5

Ivy Friends - 15/01/2020 Confirmed reviews ALL

Good view with great location and great service, me and my friend had a good time in Macau.

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Macau at Ponte 16. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. When you are planning a return visit to Macau, please do not hesitate to reach out to me directly and I would love to personally connect with you. Sincerely, Willson Tang Director of Guest Experience Sofitel Macau At Ponte 16

Miss

Customer review rating 4.7/5

Hailey Couples - 14/01/2020 Confirmed reviews ALL

I was very well welcomed by the front office team, they seemed to read my mind, I’ve got a room with high floor and Macao city view, being a person who hasn’t seen Macao for a bit, this is the type of room that I wanted to stay at! And thanks Janice from FO for the well prepared WELCOME BACK card with “hearts”, it made me feel like coming home. Location of Sofitel is great, walking distance to Son Ma Lou which is the main tourist attraction. Free shuttle to border gate and ferry is bonus! And I love your Lady’s night thing happening atm! Great vibe and wish I could come back soon! Cheers!

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Macau at Ponte 16. It's very delighted to learn that we have lived up to your expectation throughout the stay and you had an enjoyable evening in our very first ladies night on Saturday. I will share your comments with our team especially Janice from FO team and the F&B team, I am sure it will definitely encourage all of us continuously develop. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Willson Tang Director of Guest Experience Sofitel Macau At Ponte 16

We love this Hotel - everything we expect is offered by Sofitel

Customer review rating 4.7/5

Peter Families - 14/01/2020 Confirmed reviews ALL

Everything we expect is included like friendly staff, good food, nice rooms so a very comfortable feeling

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Macau at Ponte 16. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Willson Tang Director of Guest Experience Sofitel Macau At Ponte 16
Customer review rating 4.7/5

Jenny M. Couples - 12/01/2020 Confirmed reviews ALL

Please update the all. Accor. com website. Like the description in Superior Room Club... - Free smartphone service has been no longer available - DVD player should be in room before the guest check-in not until have been asked then would be provided. - Add the King size bed measurements would be good. Because I was in Prestige Suite moved to Superior room club and found out the King bed Size was a different size King Bed. - Hygiene need to be improved in the restaurant

Dear Guest, Thank you so much for taking the time to share your feedback with us. We take your feedback very seriously and will certainly improve on it. With the recent launch of our loyalty program, Accor Live Limitless, Corporate Office did change the websites as well and unfortunately must have uploaded obsolete information. We did have the smartphone services in the past, however ended the contract with the company. Rest assured that we are in touch with our Corporate Office to rectify the website accuracy, in order to avoid any confusion in the future. We do provide DVD players in majority of the rooms, but will ensure to provide the setting prior to your arrival. Due to our available spaces in the Prestige Suites, our King Size beds are slightly larger in order to maximize comfort and we will work with our Food and Beverage management to improve our overall hygiene as well. I hope your recent stay has not tarnished your experience and would like to invite you back to our Hotel to show you our improvements. Please do not hesitate to contact me directly and I will personally ensure your comfort with us. Sincerely, Willson Tang Director of Guest Experience Sofitel Macau At Ponte 16

Luxurious

Customer review rating 4.7/5

N. Friends - 12/01/2020 Confirmed reviews ALL

Ambiance, rooms, service were all exceptional.

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Macau at Ponte 16. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Willson Tang Director of Guest Experience Sofitel Macau At Ponte 16

Nice stay

Customer review rating 4.7/5

Liu H. T. Friends - 12/01/2020 Confirmed reviews ALL

Everything is satisfied. The room is tidy, staff are helpful and nice.

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Macau at Ponte 16. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Willson Tang Director of Guest Experience Sofitel Macau At Ponte 16

We were pampered with excellent service during our stay.

Customer review rating 4.7/5

Mr. C. Families - 11/01/2020 Confirmed reviews ALL

We stayed in the club floor and had access to the lounge. The lounge staff was always attentive and catered to our needs. The rooms are luxuriously decorated. They even upgraded a one of our rooms to a suite and that is a wonderful room that features a bathtub with a birds-eye view of Macau. In the end checking out is the hardest thing to do and that sums up our wonderful experience at the Sofitel Macau. The location is also perfect for sightseeing in the historical downtown area, very walkable to all the major tourist sites.

Dear Guest, Thank you for taking your valuable time to share the comments with us. We are extremely glad to learn that you had enjoyed you time here, especially in Club Millesime; your recognition has been shared with the team, they are very happy and encouraged to receive your kind words. Once again, your sharing is greatly appreciated, and we hope to see you soon again. Wishing you all the best! Willson Tang Director of Guest Experience Sofitel Macau At Ponte 16

Fabulous staff

Customer review rating 4.7/5

K. S. Couples - 11/01/2020 Confirmed reviews ALL

Very professional and attentive staff, especially Jenny (front of reception) and Victor (17 floor club room) We enjoyed an upgrade to our room and access to exceptional breakfast. We keep coming back to the Sofitel in Macau, as we enjoy the atmosphere, the helpful and obliging staff.

Dear Guest, We are very grateful for your time spending on reviewing your recent stay with us. It's our great pleasure to read that you had enjoyed our service especially in Club Millesime, I will pass on your appreciation to the team, I believe both Jenny and Victor will be thrilled to read your kind words, your recognition is the biggest encouragement for us to continuously improve the quality of our service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Willson Tang Director of Guest Experience Sofitel Macau At Ponte 16

A very good experience

Customer review rating 4.7/5

S. C. Y. Couples - 09/01/2020 Confirmed reviews ALL

A very good experience in Sofitel. I would like to live in here again

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Macau at Ponte 16. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and if you would plan a return visit to Macau in the future, please don't hesitate to contact me directly for assistance, our team will be very delighted to welcome you back again. Sincerely, Willson Tang Director of Guest Experience Sofitel Macau At Ponte 16

Almost flawless experience

Customer review rating 4.7/5

P. Families - 09/01/2020 Confirmed reviews ALL

Second time staying here and it was better than the first time. Good service. Clean rooms, comfortable.

Dear Guest, Thank you so much for your fondness and continuous support to our hotel, it's our great honor to be your home away from home in Macau. I'm glad to learn that you had enjoyed your second stay with us, the team is looking forward to your return in the future in hope of offering you another fantastic experience. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Willson Tang Director of Guest Experience Sofitel Macau At Ponte 16

Mr

Customer review rating 4.7/5

Nj. H. Couples - 09/01/2020 Confirmed reviews ALL

Room is clean and service is good as I requested more bottle water without extra charge. The room type is very nice, especially the view that I could directly look through from the glass of the bathroom when I was taking a bath. Definitely, I will recommend Sofitel to family or friends who is going to have a trip in Macao.

Dear Guest, Thank you for taking the time to share feedback on your recent stay with us. It's delightful to learn that you will recommend Sofitel to your families and friends when they plan to visit Macau. It's the highest recognition to our hard works. Once again, much appreciate your kind words, and we are looking forward to seeing you soon again in Macau. All the best! Sincerely, Willson Tang Director of Guest Experience Sofitel Macau At Ponte 16

Nice hotel and great location

Customer review rating 4.7/5

Mike Families - 09/01/2020 Confirmed reviews ALL

Everything was great. Room, food, service, transportation...

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Macau at Ponte 16! We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another Magnifique journey with us. Sincerely, Willson Tang Director of Guest Experience Sofitel Macau At Ponte 16

Magnifique

Customer review rating 4.7/5

Mimi Couples - 09/01/2020 Confirmed reviews ALL

The Club floor staffs Frankie, Victor, Parlo, Jane etc were so friendly and helpful. Love the breakfast and evening cocktail. The room was nice and spacious. Turndown services for 1st night but not the second (bathroom amenities were not refilled)

Dear Guest, It is delightful to read that you had an enjoyable stay with us at the Club floor. Your kind compliments for Frankie, Victor, Parlo and Jane will be shared with the team, I believe this will greatly encourage them to continuously improve. Meanwhile, I'm sorry that the Turndown service for second night was not delivered, I will investigate and remind the team to offer consistent high quality service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Willson Tang Director of Guest Experience Sofitel Macau At Ponte 16

Warm welcome

TripAdvisor rating 4.5/5

rbiala Couples - 09/01/2020 TripAdvisor review

Always enjoyed my stay at Ponte 16 club room. Check in was smooth as usual with the help of Nikkole who is always friendly and helpful. Food at the lounge was great together with different selection of wine.

Fantastic Ambiance at a great value

Customer review rating 4.7/5

Pravin B. H. K. Families - 08/01/2020 Confirmed reviews ALL

I had taken my family for a short break to Macau. My parents accompanied me this time. They being senior citizens, I wanted a comfortable place for them to stay in. The Mansion at Sofitel Ponte 16 provided just the right ambiance. I am very happy with my decision to choose Sofitel. Will continue to stay here in the future.

Dear Guest, Bonjour! We very much appreciate your comments regarding your stay at the Sofitel Macau at Ponte 16! We are delighted to read that you and your parents had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another Magnifique journey with us. Sincerely, Willson Tang Director of Guest Experience Sofitel Macau At Ponte 16

Sofitel Macau Experience!

Customer review rating 4.7/5

J. C. Couples - 08/01/2020 Confirmed reviews ALL

Fantastic stay with Sofitel at Macau especially great service from Lucas and Gladys - big thanks to them both!

Dear Guest, Warm greetings from Sofitel Macau at Ponte 16! We very much appreciate your comments regarding your recent stay. Your recognition for our service means a lot to us, we are very happy to learn that you had an enjoyable experience here. I will share your comments with Lukas and Gladys; it certainly will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Willson Tang Director of Guest Experience Sofitel Macau At Ponte 16
Customer review rating 4.7/5

Anonymous Families - 07/01/2020 Confirmed reviews ALL

Hotel is clean and very well maintained, large range of Brea

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Macau at Ponte 16. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Willson Tang Director of Guest Experience Sofitel Macau At Ponte 16

great old town view from the 18 floor

Customer review rating 4.7/5

Robin Y. Solo - 06/01/2020 Confirmed reviews ALL

great hotel with great staff, especially Clodia from fitness center, helped me a lot during my stay. hotel does not have indoor pool, a bit pitty but understand it's old building.

Dear Guest, We very much appreciate the kind words you leave for your recent stay with us. I'm very glad to learn that you had enjoyed the old town view from 18th Floor, and that Claudia was able to offer assistance during your stay, she is definitely one of our enthusiastic members who we are so proud to work with. I will share your compliments with her, and I'm sure it will encourage her to continue her professional assistance. It is indeed a pity not to have an indoor pool especially in the winter time, thank you for your kind understanding that this building is built long time before the indoor pool gets popular, however, your valuable suggestion will be shared with our management team for discussion and consideration to enhance the guest experience in this regard. Once again, thank you for taking the time to share your thoughts with us, and we look forward to welcome you back soon in Macau. Sincerely, Willson Tang Director of Guest Experience Sofitel Macau At Ponte 16

Another great stay

Customer review rating 4.7/5

Anonymous Couples - 06/01/2020 Confirmed reviews ALL

Loved my stay. Room was great, staff were great and I'll be back as soon as possible.

Dear Guest, Thank you so much for revisiting us in Macau, it's a great pleasure to hearing from you. The team is very glad to hear that you loved the stay with us, it's a great encouragement for us to continuously improve. Please do not hesitate to contact us when you plan for a return visit to Macau, we would be thrilled to have you back for another memorable stay. Sincerely, Willson Tang Director of Guest Experience Sofitel Macau At Ponte 16
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