French luxury and local cuisine in the world's most exciting city
Sofitel Macau at Ponte 16 sits on Macau’s scenic waterfront in the heart of the historic city center. The hotel offers elegant rooms, suites and villas, diverse restaurants and bars, heated pools, a spa, and a fitness center. Ideal for both business and leisure, it also features versatile meeting and event venues. With Macau International Airport and ferry terminals just 15 minutes away, guests enjoy seamless access and the perfect balance of French luxury and local charm.
Hotel extras
Prime location within walking distance of Macau's UNESCO-listed historic areas.
Selected rooms feature city, harbour or Pearl River views with floor-to-ceiling windows.
Mansion Suites with spacious living areas and a jacuzzi bathtub.
Two outdoor swimming pools set amid terraces and landscaped gardens.
Dining and leisure experiences inspired by French art de vivre and local Macau flair.
Our accommodation(s)
Book this hotel
Page 1 out of 3, Room 1 :
SUPERIOR ROOM, 2 Single Beds, City views
, Room 2 :
SUPERIOR ROOM, 1 King-size Bed, City Views
PRESTIGE SUITE, 1 King Size Bed with Privilege Benefits
Photo out of - PRESTIGE SUITE, 1 King Size Bed with Privilege Benefits
80 sqms, 1 King size bed, LCD TV, DVD player, WiFi, living room, bedroom, rain forest shower, whirlpool bath with TV and panoramic views, spa bath pillow, Sofitel MYBED. Privilege Benefits including complimentary benefits.
MANSION AT SOFITEL, 1 Bedroom with Privilege Benefits
Photo out of - MANSION AT SOFITEL, 1 Bedroom with Privilege Benefits
120-262 sqms, 1 King-size bed with stylish décor, whirlpool bath and best views. An exclusive unit offering style, elegance and comfort. Three layouts available, assigned subject to availability. Privilege Benefits including complimentary benefits.
MANSION AT SOFITEL, 2 Bedrooms with Privilege Benefits
Photo out of - MANSION AT SOFITEL, 2 Bedrooms with Privilege Benefits
140-222 sqms, Twin and 1 King-size bed with generous space, chic French décor, luxurious bathroom with its sunken whirlpool bath. Three layouts available, assigned subject to availability. Privilege Benefits including complimentary benefits.
Views:
City View or
River side
Max. number of persons
6
Area
From
140 m²
/
1506 sq ft
Bedding
King size bed(s) x1
Single bed(s) x2
Extra bed in room for child on request
Extra bed in room for adult on request
Baby crib on request
Food And Beverage
Food And Beverage Facilities
Coffee/tea making facilities
Mini-refrigerator
Free in Room Mineral Water
Mini BarAdditional charge
Bathroom
Bathroom Facilities
Accessible bathroom
Bathrobe
Hair dryer in bathroom
Telephone in bathroom
Media And Technology
Complementary elements
Radio
Internet Facilities
Data port in room
High speed internet
Phone Facilities
Direct dial telephone
Phone with 2 handsets in room
Voice mail
Tv Facilities
Pay per view channel(s)
Satellite/cable colour TV
Web TV
Service And Equipment
Accessibility And Security
Alarm clock
Audible smoke alarms in rooms
Dead bolt in rooms
Emergency info in rooms
Keycard-operated door locks
Message alert
Phone light for hearing impaired
Room interior entrance only
Safe deposit box in room
Security Peephole
Self-closing rooms
Smoke alarm in room
Sprinkler in room
Visual alarm for hearing impaired
Visual alarm in rooms
Bedding Facilities
Newspaper in room
Comfort Features
Alarm clock
Blackout Facilities
Double Glazing
Iron
Soundproof doors
Soundproof room
Turn Down Services
Electric Facilities
220/240 V AC
Room Services
Automatic wake up call
Operator wake up call
Temperature Air Control
Air Conditioning
Working Area
Business Desk
6 pers. max
140 m²
/
1506 sq ft
Bedding
1 x King size bed(s) and
2 x Single bed(s)
Access:
2.5 km / 1.55 mi30 min walk / 10 min drive
Shuttle
Page out of
Ponte 16
Casino
Access:
10 m / 0.01 mi
Macau Musem
Tourist attraction
Access:
500 m / 0.31 mi10 min walk / 3 min drive
Shuttle
Shuttle scheduled
St. Dominic Church
Historic monument
Access:
500 m / 0.31 mi8 min walk / 4 min drive
Macau Museum
Museums
Access:
1 km / 0.62 mi15 min walk / 5 min drive
Ruins of St Paul's
Historic monument
Access:
1 km / 0.62 mi8 min walk / 4 min drive
Leal Senado
Tourist attraction
Access:
1 km / 0.62 mi7 min walk / 3 min drive
Senado Square
Tourist attraction
Access:
1 km / 0.62 mi15 min walk / 10 min drive
Shuttle
Shuttle scheduled
Guia Fortress
Tourist attraction
Access:
1.5 km / 0.93 mi20 min walk / 5 min drive
Shuttle
Shuttle scheduled
Dr Sun Yat SenHouse
Museums
Access:
1.5 km / 0.93 mi20 min walk / 5 min drive
Shuttle
Shuttle scheduled
Maritime Museum
Museums
Access:
1.5 km / 0.93 mi20 min walk / 5 min drive
Shuttle
Shuttle scheduled
A Ma Temple
Tourist attraction
Access:
1.5 km / 0.93 mi20 min walk / 5 min drive
Shuttle
Shuttle scheduled
Wine Museum
Museums
Access:
2 km / 1.24 mi25 min walk / 10 min drive
Shuttle
Shuttle scheduled
Grand Prix
Museums
Access:
2.5 km / 1.55 mi10 min drive
Macau Tower
Other attractions
Access:
2.5 km / 1.55 mi20 min walk / 10 min drive
Macau Lan Kwai Fong
Entertainment/theatre district
Access:
2.5 km / 1.55 mi30 min walk / 10 min drive
Shuttle
Shuttle scheduled
Fishermans Wharf
Tourist attraction
Access:
2.5 km / 1.55 mi30 min walk / 10 min drive
Shuttle
Shuttle scheduled
Macau Jockey Club
Sports centre
Access:
6 km / 3.73 mi40 min walk / 15 min drive
Shuttle
Shuttle scheduled
Taipa Houses Museum
Museums
Access:
6 km / 3.73 mi40 min walk / 15 min drive
Shuttle
Shuttle scheduled
Page out of
Hac Sa Beach
Beach area
Access:
12 km / 7.46 mi35 min drive
Page out of
Ave deAlmeida Ribei
Restaurant and cafe district
Access:
10 m / 0.01 mi1 min walk
Shuttle
Shuttle scheduled
New Yaohan
Shopping centre/mall
Access:
1 km / 0.62 mi10 min walk / 5 min drive
Rua de Felicidade
Shopping district
Access:
2 km / 1.24 mi2 min walk
Rua do Cunha
Shopping district
Access:
7 km / 4.35 mi20 min drive
Hotel services
Check-in from
-
Check out up to
On site
Swimming pool
Car park
Restaurant
Wheelchair accessible
Fitness center
Wi-Fi
Air conditioning
Breakfast
Meeting rooms
Room service
408 rooms
5 rooms for people with reduced mobility
101 connecting rooms
372 non-smoking rooms
18 floors
Languages spoken at the hotel
English
Chinese Mandarin
Laundry / Valet Services
Dry cleaning / Ironing
Wi-Fi
High Speed internet
WiFi at the hotel
WiFi in the communal areas
High speed transmission line
Air conditioning
Desk equipment available
Umbrellas
Check In & Check-out facilities
Express check-in
Express check-out
Concierge
Concierge
Porter
Porter
Catering
3 Restaurants
Room service
Cold snacks
Hot meals
Breakfast
Breakfast à la carte
Additional charge
Buffet
Additional charge
Room service
Additional charge
Business
3 Meeting rooms
Family
Babysitting on request
Babysitting on request
Equipements for children
Bottle Warmer
Stroller available
Well-being
Mansion Swimming Pool
Outside
On site
6/F Swimming Pool
Outside
On site
Sofitel FITNESS Center
On site
On site
Indoor parking
Private
Max Limited Height: 2.7 m
/
8.858 ft
2M/F Car Park
Parking information
On site
Indoor parking
Private
Max Limited Height: 2.7 m
/
8.858 ft
Page 1 out of 2, Restaurant 1 :
MISTRAL
, Restaurant 2 :
LE CHINOIS
MISTRAL
Photo out of - MISTRAL
Mistral offers all-day international dining and buffet in a Provence-inspired setting filled with natural light. With an outdoor terrace overlooking the pool and Pearl River, it is an inviting venue for relaxed meals, family gatherings and group dining.
Cooking style
International
Classifications & labels
2019
Capacity
142
Accessibility
Accessible service
Rua do Visconde Paco de Arcos, 0 Macau, Macau Sar, China
Mistral offers all-day international dining and buffet in a Provence-inspired setting filled with natural light. With an outdoor terrace overlooking the pool and Pearl River, it is an inviting venue for relaxed meals, family gatherings and group dining.
LE CHINOIS
Photo out of - LE CHINOIS
Le Chinois offers refined Cantonese cuisine with a French touch, featuring signature dim sum by day and classic seafood dishes by night. Located on the 18th floor, it pairs curated wines and Chinese teas with panoramic city and river sunset views.
Cooking style
Chinese
Capacity
148
Accessibility
Accessible service
Rua do Visconde Paco de Arcos, 0 Macau, Macau Sar, China
Le Chinois offers refined Cantonese cuisine with a French touch, featuring signature dim sum by day and classic seafood dishes by night. Located on the 18th floor, it pairs curated wines and Chinese teas with panoramic city and river sunset views.
Privé
Photo out of - Privé
An elegant private dining venue with a discreet, refined ambiance ideal for business entertainment and private gatherings. Warm wood accents, floor-to-ceiling glass and natural light frame UNESCO World Heritage skyline views for an immersive experience.
Cooking style
French
Other informations
Payment
Credit card
Cheque
An elegant private dining venue with a discreet, refined ambiance ideal for business entertainment and private gatherings. Warm wood accents, floor-to-ceiling glass and natural light frame UNESCO World Heritage skyline views for an immersive experience.
3 breakfasts
Photo out of - Breakfast
Breakfast à la carte
Because great days always start with a good breakfast. stock up on treats and vitamins!
Services
Hot Breakfast
Buffet
Because great days always start with a good breakfast. stock up on treats and vitamins!
Opening hours
Monday
-
Tuesday
-
Wednesday
-
Thursday
-
Friday
-
Saturday
-
Sunday
-
Subsequent opening hours
Services
English
American
Continental
Chinese
Hot Breakfast
Cold breakfast
Restaurant
Mistral
Room service
Because great days always start with a good breakfast. stock up on treats and vitamins!
Services
Hot Breakfast
2 pools
Photo out of - Pool
In Macau's sub-tropical environment, swimming pools are a welcome luxury. Sofitel Macau's main free-form pool and landscaped terrace with its luxuriant palms make a magical setting for events or leisurely lazing away with a cocktail from the pool bar.
Mansion Swimming Pool
Opening hours
Monday
-
-
Tuesday
-
-
Wednesday
-
-
Thursday
-
-
Friday
-
-
Saturday
-
-
Sunday
-
-
Subsequent opening hours
Location
On site
Pool features
Outdoor pool
Natural water
Dimension
Pool Depth Min:
1.2 m /
3.937 ft
Pool Depth Max:
1.3 m /
4.265 ft
6/F Swimming Pool
Opening hours
Monday
-
-
Tuesday
-
-
Wednesday
-
-
Thursday
-
-
Friday
-
-
Saturday
-
-
Sunday
-
-
Subsequent opening hours
Location
On site
Pool features
Outdoor pool
Natural water
Dimension
Pool Depth Min:
1.2 m /
3.937 ft
Pool Depth Max:
1.3 m /
4.265 ft
In Macau's sub-tropical environment, swimming pools are a welcome luxury. Sofitel Macau's main free-form pool and landscaped terrace with its luxuriant palms make a magical setting for events or leisurely lazing away with a cocktail from the pool bar.
Fitness center
Photo out of - Fitness center
The Sofitel Fitness Center offers a calm, contemporary space designed for balance and well-being. Equipped with modern cardio and strength equipment, it is ideal for energising workouts or unwinding after a long day.
Sofitel FITNESS Center
Opening hours
Monday
-
Tuesday
-
Wednesday
-
Thursday
-
Friday
-
Saturday
-
Sunday
-
Subsequent opening hours
Location
On site
Personal lessons and special care
Fitness coach
The Sofitel Fitness Center offers a calm, contemporary space designed for balance and well-being. Equipped with modern cardio and strength equipment, it is ideal for energising workouts or unwinding after a long day.
Spa
Photo out of - Spa
Additional charge
Rejuvenating world traditions and French cosmetology, Sofitel SPA invites you to experience an unforgettable moment of Wellbeing and Beauty.
The romance of France the heritage of Macau and your dreams for the special day unite to create a magnifique wedding. Envision river views rose petals sparkling champagne and a decidedly French touch. Imagine a Macau wedding in unparalleled style.
Wedding co-ordinator
Sofitel's Inspired Wedding Planner weaves magic into every event. Experience the best Macau has to offer, combined with your own dreams and desires and our team's expertise to bring it all to life. Every detail is attended to for an immaculate wedding.
The romance of France the heritage of Macau and your dreams for the special day unite to create a magnifique wedding. Envision river views rose petals sparkling champagne and a decidedly French touch. Imagine a Macau wedding in unparalleled style.
No Shuttle Bus, the shower water pressure is unstable and the water temperature has only two options too hot or too cold luckily it's summer now. Otherwise it would be terrible.
The business lounge opening hours have been shortened and the receiption desk has been closed.
Customer review rating 5.0/5
Bong C. R. L.
Friends
-
Confirmed reviews ALL
excellent services provided by the staff of the hotel, especially the receptionist Pablo and the housekeeper Jeyln.
Customer review rating 3.5/5
Man H. L.
Families
-
Confirmed reviews ALL
The bed and pillow are very comfortable. The temperature control of the air-con is not functioning normally at some area. It was freezing cold and I had to turn off some of the air-con
Customer review rating 4.0/5
Anonymous
Couples
-
Confirmed reviews ALL
Comfortable stay though the building in due for fresh coat of paint.
Customer review rating 5.0/5
Ka H. K.
Friends
-
Confirmed reviews ALL
Front Office staff provided excellent service during our stay, she suggested serveral great lunch options during check in
Customer review rating 5.0/5
Bong C. R. L.
Friends
-
Confirmed reviews ALL
excellent services provided by the staff of the hotel, especially the receptionist Pablo and the housekeeper Jeyln.
Customer review rating 3.5/5
Man H. L.
Families
-
Confirmed reviews ALL
The bed and pillow are very comfortable. The temperature control of the air-con is not functioning normally at some area. It was freezing cold and I had to turn off some of the air-con
Customer review rating 4.0/5
Anonymous
Couples
-
Confirmed reviews ALL
Comfortable stay though the building in due for fresh coat of paint.
Customer review rating 5.0/5
Ka H. K.
Friends
-
Confirmed reviews ALL
Front Office staff provided excellent service during our stay, she suggested serveral great lunch options during check in
Customer review rating 5.0/5
Wenwen H.
Couples
-
Confirmed reviews ALL
The location is excellent, in the old town area of Macau. Take the MT4 bus directly from the airport to the hotel.
The room was quite nice, clean and tidy, with a river view. The staff were very friendly. The breakfast was fantastic! Both the Chinese and Western dishes were delicious.
I would definitely stay here again next time!
Customer review rating 5.0/5
Effendi S.
Solo
-
Confirmed reviews ALL
I had such a great stay beyond words. Super mention also to housekeeping too. In fact everyone took care of me so well on my first time in this hotel. Anyone who complains are just people who are hard work . My choice of stay next time I am in Macau.
Customer review rating 4.5/5
Sean P. O.
Business
-
Confirmed reviews ALL
an enjoyable and comfortable stay I would have given a 10 if the club lounge had been open
Customer review rating 4.5/5
Darrell F.
Couples
-
Confirmed reviews ALL
The service and hospitality of the Sofitel did not disappoint. Alexandra and Amelia were so helpful and friendly and made our stay so wonderful.
Customer review rating 4.5/5
Alan T.
Couples
-
Confirmed reviews ALL
Enjoyed a two-night stay to explore Macao
Customer review rating 4.5/5
Su M. K. H.
Couples
-
Confirmed reviews ALL
We had a most wonderful one month stay at the Sofitel Macao. From the time of check in and throughout our stay, Ms Gucci was a pleasure. She made sure to show and help us settle in a suitable room since we have such a long stay and took care to ensure the lexecutice lounge was aware of our dietary preferences for lighter evening food options. She also provided much info on traveling around Macao. The executive lounge staff and kitchen were excellent and we felt well taken care of. Especially for the evening executive lounge food options, we were impressed by the plethora of daily salads that we have not had before. Overall an excellent stay and would definitely return again.
Customer review rating 0.5/5
Parlina M.
Couples
-
Confirmed reviews ALL
Dear Mr. Vinzenz Rosa de Pauli,
Accor Group Management, and Leadership Team of Sofitel Macau at Ponte 16,
I trust this message finds you well.
My name is M. (ALL Membership No. 30…13TE), an Accor Live Limitless Gold Member. I am writing to formally express my concern regarding my stay on 15 May 2026.
The Sofitel name, long associated with l’art de vivre and quiet excellence, sets an expectation not merely of comfort—but of care, precision, and refinement. It is therefore with measured concern that I must note the experience delivered diverged materially from these principles.
Allow me to present the matter with clarity.
Arrival & Atmosphere
Expectation: A composed and elegant arrival experience.
Reality: Upon arrival, I was attended by a receptionist identified as Jacky, who processed check-in and confirmed a deposit of 1,000 MOP, along with breakfast for two and welcome drinks.
However, the overall arrival impression was diminished by a noticeably humid environment and a lingering damp odour throughout the property—creating discomfort rather than relief after travel.
Occasion Recognition – Absence of Personalisation
Expectation: A personalised, timely celebration arrangement, as pre-communicated and acknowledged in advance by your VIP Service & Loyalty team (Doris).
Reality: Upon entering the room, there was no preparation whatsoever. Hours later, a cake and several small pieces were delivered—without inscription, without name, without reference to the occasion.
At a Sofitel property, where detail defines identity, the absence of personalisation is not simply an omission—it is a silence.
Room Environment, Hygiene & Health Impact
Expectation: A hygienic, well-ventilated, and meticulously maintained environment.
Reality: The room presented excessive humidity, with thick carpeting retaining moisture and odour. Ventilation was inadequate, with no visible air purification system.
More critically:
The bathtub structure showed visible deterioration, raising safety concerns
The room condition reflected aging surfaces and lack of maintenance
Drinking water required manual sourcing from the bathroom tap into a filtration device, with no clarity on potability standards
These conditions are not aligned with five-star expectations.
Following the stay, I experienced persistent respiratory discomfort, which continued upon my return to Indonesia on 18 May. While I refrain from medical conclusions, the environmental conditions experienced cannot reasonably be disregarded.
Photographic documentation of these conditions is available and can be provided upon request.
Breakfast Entitlement & Guest Handling
Expectation: Seamless and accurate recognition of entitlements.
Reality: Despite clear communication during check-in that breakfast for two was included, I was approached during breakfast and informed that I must pay for one guest.
The manner of delivery was firm to the point of discomfort, creating an unnecessary sense of pressure during what should have been a relaxed setting. Payment was made to avoid escalation.
Service Conduct & Guest Regard
Expectation: Consistent courtesy and composure.
Reality: During check-out, I was attended by a receptionist identified as Claudia, whose demeanor was notably reluctant. I was subtly redirected away from the Accor-designated counter, and service was rendered without warmth.
More concerning was the visible contrast in tone when attending to subsequent non-Asian guests, which was markedly more welcoming.
Such disparity, while nuanced, is deeply perceptible.
Room Detail Integrity
Expectation: A carefully maintained environment reflecting attention to detail.
Reality: Visible wear, including surface damage and aging finishes, contributed to an impression not of curated heritage—but of neglect.
Conclusion
What should have been an experience of understated luxury instead revealed a misalignment—between brand promise and delivery, between expectation and execution.
At its core, this is not merely a service matter, but one concerning:
Hygiene standards
Environmental quality
Guest dignity and care
Request for Resolution
In light of the material deficiencies outlined above, the stay cannot reasonably be considered as having met the standards represented.
Accordingly, I seek the following resolution:
A full refund for the stay; and
Compensation in Accor Reward Points, reflecting both tangible shortcomings and the impact of the experience
Closing Position
This letter constitutes a formal notice of service deficiency. I would appreciate a written response with a clear resolution within 72 hours of receipt.
In the absence of a satisfactory response, I will proceed with a documented and factual account of this experience across public platforms as a matter of transparency.
I remain open to a fair and considered resolution, and trust this matter will receive your direct attention.
Respectfully,
M.
Accor Live Limitless – Gold Member
(Photographic evidence available upon request)
Customer review rating 5.0/5
Kwan Y. Y.
Families
-
Confirmed reviews ALL
Our stay at the Sofitel was absolutely wonderful, but it was the staff who truly saved our trip. When we arrived to check in on 3rd April 2026, we were incredibly stressed to find that our booking wasn’t showing up in the system.
Chi was a total lifesaver—staying completely calm and professional while making an overseas call to get everything sorted out for us. Between Chi's dedication and the amazing support from Zera, what could have been a disaster turned into a fantastic experience. We loved our time in Room 1304!
Customer review rating 5.0/5
Gaurav S.
Families
-
Confirmed reviews ALL
We had such a wonderful two-day family stay at the Sofitel! A huge shout-out to Gucci, Claudia, and Joesalyn for making our check-in and check-out so smooth and for being so accommodating throughout our visit.
Our luxury room offered an incredible river view, and the Eiffel Tower-themed afternoon tea was such a lovely surprise! Although the welcome drinks missed the mark, the happy hour was fantastic and more than compensated for it. Thanks to Catherine, the service was too quick. Breakfast was good but could include more South Asian options.
To top it off, the room sofitel mybed concept lived upto my expectations. Keep up the amazing service!
Customer review rating 5.0/5
Yeuk K. N.
Families
-
Confirmed reviews ALL
Always getting very warm welcome. Great service and catering
Dear Guest,
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
Customer review rating 4.5/5
Sharon A. S. Y. W.
Solo
-
Confirmed reviews ALL
Most comfortable bed with an extensive pillow menu... got exactly what i am 7sed to for a most restful sleep.
Dear Guest,
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
Customer review rating 2.0/5
Sitsada H.
Families
-
Confirmed reviews ALL
I was able to book 2 rooms using Accor China discount voucher via Wechat, when checking-in , the hotel refused to give me a discount on one room. They only sent an email regarding rate change 2 days before my check-in which left me no option to change the plan at that time.
I’ve already sent an email asked about voucher condition, but the reservation staff, Mimi Ma ,didn’t answer me back clearly that I can’t use it.
Customer review rating 5.0/5
Haarithan S.
Solo
-
Confirmed reviews ALL
I had a fantastic stay at Sofitel Macau at Ponte 16. The 37 m² room felt incredibly spacious (especially compared to Hong Kong hotels) and had lovely river views, while the bathroom was spotless and included a bathtub. Amenities were excellent—welcome drinks and even complimentary beers in the minibar were a pleasant surprise. The bus stop right outside made getting around Macau very easy, and although a shuttle to the ferry terminal would have been nice, taxis are easily arranged by the hotel, making travel very convenient. Receptionists were super polite and helpful too :)
Customer review rating 5.0/5
Michael G.
Business
-
Confirmed reviews ALL
This is a fantastic hotel. The room is incredibly comfortable and luxurious and really clean. The hotel is very well located and a short walk to the old town and casinos. The lounge within the restaurant is fantastic and the dinner buffet is really good. Most of all the people make the hotel. Everyone is extremely helpful and nice but we have been helped very much by Amelia, Gucci, Catherine, Ann, Winter and Louisa. Vinzenz the GM is around the hotel a lot and is very friendly and helpful. He has created an amazing staff and experience for the guests. I unreservedly recommend this hotel.
Dear guest,
We very much appreciate your comments regarding your stay at the Sofitel Macau at Ponte 16.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Customer review rating 5.0/5
Darian F.
Couples
-
Confirmed reviews ALL
We are regulars at this hotel, in the past we had experienced some disappointing service levels. However, this recent stay (8-10 March ) recharged our confidence in the Sofitel brand.
Dear Guest,
Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.
Sincerely,
Web-users rating
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Frequently asked questions
Sofitel Macau at Ponte 16 is located at Rua do Visconde Paco de Arcos, 0 Macau, Macau SAR, China. Situated on the scenic waterfront in the heart of the historic city center, we are just 15 minutes from Macau International Airport and ferry terminals. Guests can enjoy easy access to UNESCO-listed historic areas and nearby attractions like the Ruins of St Paul's, just an 8-minute walk away.
Sofitel Macau at Ponte 16 offers a variety of elegant accommodations including:
Superior Room (2 Single Beds or 1 King-size Bed) with city views
Luxury Room (2 Single Beds or 1 King-size Bed) with river views
Junior Suite, 1 King-size Bed
Prestige Suite, 1 King Size Bed
Mansion at Sofitel (1 or 2 Bedrooms)
Our Mansion Suites and Villas provide spacious living areas and exclusive benefits for families and business travelers.
At Sofitel Macau at Ponte 16, we provide a range of premium amenities:
Complimentary Wi-Fi
On-site indoor parking
Breakfast for an additional fee
Air conditioning
Satellite/cable colour TV
Wheelchair accessible facilities
Two outdoor swimming pools
Sofitel Spa and Fitness center
Restaurants: Mistral, Le Chinois, and Privé
Concierge and porter services
24/7 reception and room service
Dry cleaning and ironing services
Shuttle service
Meeting rooms and wedding venue
Sofitel Macau at Ponte 16 features diverse dining options:
Mistral: International cuisine and buffet, open daily from 07:00 AM to 10:00 PM.
Le Chinois: Cantonese cuisine on the 18th floor, open daily from 11:00 AM to 03:00 PM and 06:00 PM to 10:00 PM.
Privé: Elegant French private dining venue.
We also offer a children's menu, 24-hour room service, and various breakfast options for an additional fee.
At Sofitel Macau at Ponte 16, check-in is available from 03:00 PM, and check-out is up to 11:00 AM. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Indeed, members of the ALL Accor loyalty program benefit from preferential conditions and late check-out. If you are not a member, you can also request a late check-out when booking online, upon arrival or directly at the front desk the day before or the day of departure. A late departure can sometimes be offered until 1-2 PM.
Yes, Sofitel Macau at Ponte 16 regularly offers special deals and discounts, mainly accessible through our ALL Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the ALL Accor app, to enjoy the best guaranteed rates and earn loyalty points.
You can cancel your reservation for Sofitel Macau at Ponte 16 using the official website all.accor.com, the mobile app or by contacting our customer service. Special cancellation terms may apply.
Sofitel Macau at Ponte 16 features 3 versatile meeting rooms, ideal for both business and leisure events. Our largest room spans 460 m² and can accommodate up to 300 guests. High-speed internet and professional event planning services are available to ensure a successful meeting.
Sofitel Macau at Ponte 16 is a magnifique venue for weddings and events, offering versatile meeting spaces and a grand ballroom. Our Inspired Wedding Planner can help you envision a celebration with river views and a French touch. We feature 3 meeting rooms with a maximum banquet capacity of 300 guests.
Sofitel Macau at Ponte 16 is a wheelchair accessible hotel featuring 5 rooms specifically designed for people with reduced mobility. Our facilities include accessible bathrooms, accessible service in our restaurants, and reduced mobility access to the Sofitel Spa. Elevators and accessible public areas ensure a comfortable stay for all our guests.
Yes, Sofitel Macau at Ponte 16 allows online booking without prepayment. Payment will be made directly at the front desk upon your arrival. To do so, select the Flexible Rate option when choosing your room.
From Sofitel Macau at Ponte 16, you can easily explore the following landmarks on foot:
Ponte 16 Casino - 1 minute
St. Dominic Church - 8 minutes
Ruins of St Paul's - 8 minutes
Macau Museum - 10 minutes
Senado Square - 15 minutes
Sofitel Spa at Sofitel Macau at Ponte 16 invites you to experience rejuvenating world traditions and French cosmetology for an unforgettable moment of wellbeing. Our facilities include a spa and heated pools, offering a perfect balance of luxury and relaxation. For enquiries and reservations, you may contact our Institute Manager directly.
Sofitel Macau at Ponte 16 supports business travelers with high-speed Wi-Fi, a business desk in every room, and 3 versatile meeting rooms. Guests can start their day with breakfast starting at 7:00 AM at Mistral or via room service. Additional conveniences include express check-in/check-out and a dedicated concierge service.
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