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Sofitel Macau at Ponte 16 Hotel

Customer review rating 4.7/5 10,234 reviews

ALLSAFE approved hotel

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Room 1

Sofitel Macau at Ponte 16
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+ 22 Services

Hotel extras

  • Explore Macau's historical heritages with walking distance

  • Mansion at Sofitel with different themes

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Sofitel Macau at Ponte 16

Rua do Visconde Paco de Arcos
 macau
macau sar, china

Tel: +85388610016

Fax: (+853)88610018

Check-in from 15h00

Check out up to 11h00

  • Macau Bus :  1,3,3x,4,19,26,3 Ponte 16 / Auto-Silo Pak Kong

  • By plane

    Macau Intl Airport At 9km / 5.59 miles

  • By boat

    Ferry At 2.5km / 1.55 miles

GPS :22.196944, 113.535833

Hotel services

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • 3 Restaurants
  • One Bar
  • Breakfast
    • Buffet Additional charge
    • Room service Additional charge
    • Breakfast à la carte Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 3 Meeting rooms
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 408 rooms
    • 5 rooms for people with reduced mobility
    • No family room
    • 101 connecting rooms
    • 372 non-smoking rooms
    • 18 floors
  • Languages spoken at the hotel
    • Indonesian
    • French
    • English
    • Korean
    • Japanese
    • Chinese Mandarin
    • Portuguese
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High speed transmission line
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Check In & Check-out facilities
    • Express check-out
    • Express check-in
  • Porter
    • Porter
  • Concierge
    • Concierge
  • Desk equipment available
    • Umbrellas
  • Currency exchange
    • Currency exchange
Access to property
  • 2M/F Car Park
    • On site
    • Private
  • 3M/F Car Park
    • On site
    • Private
Well-being
  • 6/F Swimming Pool Currently unavailable
    • Outside
    • On site
  • Mansion Swimming Pool Currently unavailable
    • Outside
    • On site
  • Sofitel FITNESS Centre Currently unavailable
    • On site
Family
  • Equipements for children
    • Stroller available
    • Bottle Warmer

Our accommodation(s)

Valued guests have the choice of panoramic city views or river views when staying at the Sofitel Macau luxury hotel. Why not enjoy the best of Macau luxury accommodation and upgrade to a Club Room or Suite. All rooms boast state of the art designs.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 2

  • Maximum size: 460

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 250 people

Find out more

Our guest reviews for
Sofitel Macau at Ponte 16

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

10,234 reviews

TripAdvisor Rating 4.5/5

4,883 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Good stay

Customer review rating 4.0/5

C. A. Couples - 03/10/2021 Confirmed reviews ALL

Loved the spa treatment the most Alit my therapist was great. We love Mistral restaurant and here Gladys served us daily for lunch. It’s our home away from home and we will be back again soon ❤️

Wonderful Service

TripAdvisor rating 5.0/5

julienfan 01/09/2021 TripAdvisor review

As an All platinum member, room was upgraded to executive floor. The lounge was still closed, so afternoon tea and Happy Hour was held in the Seawind restaurant at 6F. A high tea set was provided with cocktail option, impressive. Happy Hour was upgraded to buffet dinner. French dessert at Sofitel was excellent as usual. Even offered us a free ride to the airport when we checked out. Great service.

Perfect and quiet stay at Sofitel Macau Ponte 16

TripAdvisor rating 5.0/5

borgesanibal 30/08/2021 TripAdvisor review

Hotel service - staff at front office, room service staff - is excellent. Room upgrade offered by Mark was a nice surprise. And the assistance provided by Amelia in solving issue about points earned outside of a stay was great. The welcome card by Fiona - for ALL Accor member - is worth a special note of acknowledgment. Room is spacious, nice and clean - up to ALL Accor standards. Will be back for another stay.

Beautiful room with good services

Customer review rating 5.0/5

Paul L. Families - 12/08/2021 Confirmed reviews ALL

All staffs including the front desk and housekeeping are so professional and shows great care for every guest. Rooms are really beautiful. Restaurants food are good.

Dear Mr. L., Thank you once again for sharing you comment for your stay with us in Sofitel Macau at Ponte 16. It is always a pleasure to receive poositive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dawn Yu Director of Guest Experience

Very good location

Customer review rating 5.0/5

P. M. Couples - 09/08/2021 Confirmed reviews ALL

A 5-star hotel is not only a building with modern facilities, but it's also a team of professionals that love their job and make you feel at home

Amid the negatives, we enjoyed our stay

Customer review rating 4.5/5

Jeaselle Families - 04/08/2021 Confirmed reviews ALL

We had 3 events at sofitel, my mom's birthday, my wedding and my cousin's birthday. Would like to thank Vincent & Corrine for their patience with our enquiries and request. We were very happy & satisfied. Also thanks to Fiona for upgrading our room and her personal welcome card when we've checked in. We were surprised with the amenity inside the room thanks to your amenity team. Also the next day we received another set of amenity from Maria which was very sweet and touching. Would also like to thank bellman Peter and the chief concierge Gary for helping with our luggages specially upon check out. The only negative experience was on our wedding day, after the party at midnight my husband approached the front office to get a copy of key. However he waited for 20 minutes answering questions just to verify that he is inhouse guest. They even called security. I was already asleep in our room. My husband's last resort was to call Vincent from banquet team just to verify that he really is staying. Funny cause upon checked in I gave my ID and husband's to be registered as It happened to us already in other hotel, just to find out the next morning when I approached front office again that only my name was registered and no name of my husband which explains everything. I understand they just want guest's safety. But this wouldn't happen in the first place if they added my husband's name upon check in. Thanks to kelvin aswell for offering special rate when we decided to extend our 3 rooms. Also they mistakenly charged my credit card with the room charge again. I received an email that they do refund as soon as possible tho. But amid the negatives, my family and I enjoyed our stay. Thank you.

Well located and good stay.

Customer review rating 5.0/5

Anonymous Solo - 17/07/2021 Confirmed reviews ALL

The staff is so nice and understanding.

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Macau at Ponte 16. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fiona Liang Guest Experience Manager

Superb Service

Customer review rating 5.0/5

C. B. Couples - 11/07/2021 Confirmed reviews ALL

Everything was perfect in this stay no hassle free, and a good way to relax in this Pandemix situations.

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Macau at Ponte 16. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fiona Liang Guest Experience Manager

hassle free and relaxing stay

Customer review rating 5.0/5

Rona Families - 05/07/2021 Confirmed reviews ALL

it was indeed a hassle free and relaxing hotel experience for my family, the banquet which we attended in one of the function halls in sofitel finished almost 11:45pm and i didnt worry much because after the party we just go directly to our room. the staff are friendy and very accomodating.

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Macau at Ponte 16. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fiona Liang Guest Experience Manager

good stay

Customer review rating 5.0/5

Anonymous Friends - 29/06/2021 Confirmed reviews ALL

mary and wing provided excellent services

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Macau at Ponte 16. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff especially Mary and Wing, as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fiona Liang Guest Experience Manager

Very Good stay

Customer review rating 5.0/5

Reiko G. Couples - 28/06/2021 Confirmed reviews ALL

Thank You so much for our amazing staycation, we really enjoyed and Your staffs we’re very good in their service especially Macy Ann Yan and Victor Melsan Doreen, lookin forward for more boookings with Sofitel .

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Macau at Ponte 16. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff especially Macy Ann Yan and Victor Melsan Doreen, as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dawn Yu Guest Experience Director

A real hotel experience

Customer review rating 4.5/5

L. Families - 30/05/2021 Confirmed reviews ALL

Wr need a staycation, so we decided to stay just back in Macau. I am a bit tired of those big resorts as we had been there for many times already. So I booked Sofitel Macau which turned out to be an amazing surpirse.

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Macau at Ponte 16. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fiona Liang Guest Experience Manager

Well located & nice hospitality

Customer review rating 5.0/5

Anonymous Families - 24/05/2021 Confirmed reviews ALL

I’m enjoying my stay at Sofitel Macao at ponte 16. The hotel is well located; I can go to famous attractions by walk. There’s also a bus stop to go to Taipa right in front of the hotel. Staffers are very nice and helpful. I would like to specially thank Doreen, Macy, Ann & Melsan on 17th Floor for their nice hospitality! Will definitely recommend to my friends if they come to Macao.

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Macau at Ponte 16. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fiona Liang Guest Experience Manager

Wonderful Staycation!

Customer review rating 5.0/5

Elena Families - 03/05/2021 Confirmed reviews ALL

Booked the mansion suite to surprised my daughter on her 9th birthday. We were able to check-in early and check out late as well. The FOH director Ms. Dawn is very warm and accommodating and even personally ushered me to the room upon check-in. She managed to arrange a dessert platter with balloons set up in the room. Birthday cake was delivered as well. Our Club Millesime experience was wonderful! A surprise birthday set-up greeted my daughter upon arrival. The personalized Sofitel teddy bear and photos in leather frame are impressively thoughtful. Foods and wines are also wonderful additions. Thanks to the Team who made our Sofitel experience memorable: Yan, Doreen and most especially Melsan and Victor

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Macau at Ponte 16. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fiona Liang Guest Experience Manager

Amazing staff

Customer review rating 5.0/5

Sara J. Couples - 26/04/2021 Confirmed reviews ALL

The best was really the staff, Fiona, Victor, Doreen and Yan really went above and beyond to make our stay the best experience possible!

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Macau at Ponte 16. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fiona Liang Guest Experience Manager

Most Excellent hotel stay EVER

Customer review rating 5.0/5

Andy Y. K. S. Families - 26/04/2021 Confirmed reviews ALL

I have never understood how can a hotel stay experience be 'Home Away From Home, until the date I checked into Sofitel Macau @ Ponte 16 on 27th August 2020 and currently still staying in Sofitel Macau. My stay in this hotel is one of the most satisfying and best ever stay in my many years of traveling, the hotel management teams and staffs are very professional, detailed and efficient. During my few days stay in Sofitel Macau, everyone knows my name and they serve me with a sincere heart. They are so detailed to know my likes and dislikes and even just a simple request from me, the staff will take it sincerely and will always go extra mile to provide. In fact on my 2nd week stay here, their sincere & excellent service had immediately converted me to become a instant royalty guest of Sofitel. I just wanted to stay that my family and my spend at Sofitel Macau were very memorable, the experience was definitely worth the money spent and the value was very high. A hotel like the Sofitel Macau is at a level of high expectation and it really fulfilled those expectations. I hope that this kind of hospitality continues at the Sofitel so that more people could share an experience like I did at your hotel. Big Thank for this world class service from Sofitel Macau staffs and management teams.

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Macau at Ponte 16. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fiona Liang Guest Experience

Exceptional hospitality! Fantastic service! Best place in Macau to staycation!

Customer review rating 5.0/5

C. A. B. Couples - 25/04/2021 Confirmed reviews ALL

The management team and every additional service-team member at Sofitel Ponte 16 go above and beyond to ensure your stay is as highly enjoyable as possible. Staying at Sofitel Ponte 16 is always a treat; the service is exceptional and it’s just a wonderful place, in all aspects to relax, unwind, and have a wonderful staycation.

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Macau at Ponte 16. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fiona Liang Guest Experience Manager

One of the best hotel with the most breathtaking views .

Customer review rating 4.0/5

Milla S. Couples - 06/04/2021 Confirmed reviews ALL

All in all the hotel was great. Check in was simple & smooth. Staffs were awesome. Shout out to the Millesime Club team, Victor, Ann, Melsan & Yan. I won’t forget the experience of having two glasses of appletini while feasting my eyes in the view of entire rural area of Macau. Too bad it was quite foggy day. The foods are delightful. Definitely will come back again during nice weather.

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Macau at Ponte 16. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fiona Liang Guest Experience Manager Sofitel Macau at Ponte 16

Great location and warmest service

Customer review rating 5.0/5

Jonathan Couples - 19/03/2021 Confirmed reviews ALL

Brilliant service from Operation and senior leader especially from club lounge team and EAM. Nice location easy access to the Ruins of St. Paul, museum and shopping areas, will back to stay again in hotel if back to Macao!

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Macau at Ponte 16. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fiona Liang Guest Experience Manager

wonderful stay

Customer review rating 4.5/5

Zixiang G. Couples - 28/02/2021 Confirmed reviews ALL

Today i go to the sofitel hotel. The lobby is splendid and magnificent. And the room is cozy and Europen style. Most importantly i like receiptionist atina she always put smile on her face. she is busy but she is willing to answer my question that is the qualified receiptionist should do.next time i go to sofitel i want to see the receiptionist like her.

Dear Guest, We very much appreciate your comments regarding your stay at the Sofitel Macau at Ponte 16. It is always a pleasure to receive positive feedback. I will share your comments with our team, with special mention to Atina. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fiona Liang Guest Experience Manager Sofitel Macau at Ponte 16

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