Sofitel Macau at Ponte 16 5 stars

Customer review rating (ALL Rating) 4.8/5 369 reviews

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Description

Hotel extras

  • Prime location within walking distance of Macau's UNESCO-listed historic areas.

  • Selected rooms feature city, harbour or Pearl River views with floor-to-ceiling windows.

  • Mansion Suites with spacious living areas and a jacuzzi bathtub.

  • Two outdoor swimming pools set amid terraces and landscaped gardens.

  • Dining and leisure experiences inspired by French art de vivre and local Macau flair.

Our accommodation(s)

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Hotel location

Sofitel Macau at Ponte 16

Rua do Visconde Paco de Arcos
MACAU
Macau SAR, China

GPS:22.196944, 113.535833

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.8/5  369 reviews

Customer review rating 5.0/5

Kwan Y. Y. Families - Confirmed reviews ALL

Our stay at the Sofitel was absolutely wonderful, but it was the staff who truly saved our trip. When we arrived to check in on 3rd April 2026, we were incredibly stressed to find that our booking wasn’t showing up in the system. Chi was a total lifesaver—staying completely calm and professional while making an overseas call to get everything sorted out for us. Between Chi's dedication and the amazing support from Zera, what could have been a disaster turned into a fantastic experience. We loved our time in Room 1304!

Customer review rating 5.0/5

Gaurav S. Families - Confirmed reviews ALL

We had such a wonderful two-day family stay at the Sofitel! A huge shout-out to Gucci, Claudia, and Joesalyn for making our check-in and check-out so smooth and for being so accommodating throughout our visit. Our luxury room offered an incredible river view, and the Eiffel Tower-themed afternoon tea was such a lovely surprise! Although the welcome drinks missed the mark, the happy hour was fantastic and more than compensated for it. Thanks to Catherine, the service was too quick. Breakfast was good but could include more South Asian options. To top it off, the room sofitel mybed concept lived upto my expectations. Keep up the amazing service!

Customer review rating 5.0/5

Yeuk K. N. Families - Confirmed reviews ALL

Always getting very warm welcome. Great service and catering

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Customer review rating 4.5/5

Sharon A. S. Y. W. Solo - Confirmed reviews ALL

Most comfortable bed with an extensive pillow menu... got exactly what i am 7sed to for a most restful sleep.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Customer review rating 2.0/5

Sitsada H. Families - Confirmed reviews ALL

I was able to book 2 rooms using Accor China discount voucher via Wechat, when checking-in , the hotel refused to give me a discount on one room. They only sent an email regarding rate change 2 days before my check-in which left me no option to change the plan at that time. I’ve already sent an email asked about voucher condition, but the reservation staff, Mimi Ma ,didn’t answer me back clearly that I can’t use it.

Other web-users rate our hotel

  • 4,624 reviews 9.3/10 Location
  • 4,432 reviews 8.1/10 Room
  • 5,366 reviews 8.7/10 Service
  • 57 reviews 6.3/10 WiFi
  • 1,671 reviews 8.6/10 Cleanliness
  • 1,593 reviews 9.1/10 Food
  • 961 reviews 9/10 Breakfast
  • 59 reviews 6.8/10 Sustainability

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