Mercure Siracusa Prometeo 4 stars

Customer review rating (ALL Rating) 4.5/5 257 reviews

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Viale Teracati 20, 96100 SIRACUSA, Italy

Description

Hotel extras

  • Located in the heart of the city

  • Free Wi-Fi throughout the hotel

  • A stone's throw from the Archaeological Park and 20 minutes walk from Ortigia Island

  • Room service available

  • Smart TV connected to the internet

Our accommodation(s)

Hotel location

Mercure Siracusa Prometeo

Viale Teracati 20
96100 SIRACUSA
Italy

GPS:37.0761, 15.281811

Telephone
Fax +39 0931 461616

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

PANORAMIC RESTAURANT

The panoramic restaurant offers outstanding dishes that blend different flavors and influences with the evolution of local tradition, a mix of ancient flavors and new experiences. It also offers a wine list with regional and national wines.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  257 reviews

TripAdvisor Rating  4.5/5  1,577 reviews

Certificate of excellence 2024

Excellent - as always

Customer review rating 5.0/5

Marco Couples - Confirmed reviews ALL

It has been our hotel in Syracuse for a few years. Always satisfied. Great room and great staff.

Standard chain hotel not especially Sicillian.

TripAdvisor rating 3.0/5

Heather E TripAdvisor review

I was in room 215, which was facing the main road so I did not get a good night sleep due to traffic noise. I stayed here as part of a group tour and it was my least favourite hotel. I did enjoy the breakfast but the evening meal was mediocre. The only good point was it included wine and water. Wifi was okay and staff polite and professional but not especially friendly. Quite a distance to Ortygia but walkable for anybody fairly fit and healthy.

Thank you for sharing your feedback with us. We’re sorry to hear that your stay did not meet your expectations. We understand that rooms facing the main road can experience some traffic noise, and we're currently exploring options to enhance soundproofing to provide our guests with a more restful experience. We’re pleased to know you enjoyed the breakfast and appreciated the inclusion of wine and water with dinner, although we regret that the evening meal did not fully meet your expectations. Improving our dining offerings is a priority for us, and we will take your comments into consideration to ensure a more enjoyable experience for all our guests. Thank you as well for mentioning the polite and professional attitude of our staff. We aim to balance professionalism with warmth, and we’ll certainly use your feedback to keep refining our approach. We hope to welcome you back in the future for an improved stay and a more positive experience. Kind regards,

Well positioned and welcoming hotel

Customer review rating 4.5/5

Mike W. Couples - Confirmed reviews ALL

We stayed for six nights in this hotel, knowing that it was outside of the main Syracuse holiday island of Ortigia. The necessary bus connection was frequent and took us directly to the bridge across to the island. It also required some simple Italian to set up each ride.. We found the floor of the jacuzzi in the first suite room too slippy for us. The Reception staff soon moved us across to another suite room which had a shower with a far firmer floor.

Nice stay

Customer review rating 4.0/5

Jeremy Couples - Confirmed reviews ALL

Friendly helpful staff. All facilities adequate except pool, Misleading photo shows good size pool for swimming. However it is about 2.5m sq, so only good for cooling off. Good public running track over the road (nothing to do with hotel)

A nice hotel but not all boxes ticked

TripAdvisor rating 3.0/5

Michael R TripAdvisor review

The hotel is modern and the rooms spacious and comfortable with courteous staff and a good breakfast with a full range of choice. The hotel description notes that it has a gym, sauna and steam room but the gym is poorly equipped with two non-working treadmills and the sauna/steam rooms could only be used if you paid for a period in the spa area costing a min of £35 a visit, which was a disappointment. The location is about a mile north of the town centre and there is mostly residential around it so it's not central and within a 15-20 minute walk to the centre and a 40 min walk to Ortigia.

Dear Guest, Thank you for your review and for your kind words about our hotel, rooms, staff, and breakfast. We wanted to clarify a few points raised in your feedback. The two treadmills in the gym that were out of service during your stay have already been replaced with new machines, so we hope you’ll enjoy a fully equipped gym on your next visit. Regarding the spa area, as it is an additional service not included in the room rate, there is indeed a separate charge for access to the sauna, steam room, and other spa facilities. This allows us to offer a dedicated, relaxing space for those guests who choose to enhance their stay with a wellness experience. As for our location, we are indeed in the heart of the city, viale Teracati is the most central street of the city, though not in the historic center, which is about a mile away, 20 minutes walking (not 40). However, there are many points of interest close by, such as the archaeological park, the archaeological museum, catacombs, the sanctuary, and a vibrant shopping street, all within easy reach. We appreciate your feedback and hope to welcome you back soon! Best regards,

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Other web-users rate our hotel

  • 310 reviews 8.7/10 Location
  • 317 reviews 7.8/10 Room
  • 355 reviews 9.1/10 Service
  • 12 reviews 5.8/10 WiFi
  • 238 reviews 8.6/10 Breakfast
  • 120 reviews 7.2/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.