Mercure Siracusa Prometeo 4 stars

Customer review rating (ALL Rating) 4.6/5 291 reviews

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Description

Hotel extras

  • Located in the heart of the city

  • Free Wi-Fi throughout the hotel

  • A stone's throw from the Archaeological Park and 20 minutes walk from Ortigia Island

  • Room service available

  • Smart TV connected to the internet

Our accommodation(s)

Hotel location

Mercure Siracusa Prometeo

Viale Teracati 20
96100 SIRACUSA
Italy

GPS:37.0761, 15.281811

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

PANORAMIC RESTAURANT

The panoramic restaurant offers outstanding dishes that blend different flavors and influences with the evolution of local tradition, a mix of ancient flavors and new experiences. It also offers a wine list with regional and national wines.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  291 reviews

Customer review rating 5.0/5

Marta J. Couples - Confirmed reviews ALL

Exceeded expectations

Customer review rating 5.0/5

Kris J. Solo - Confirmed reviews ALL

Way from the city but very close to attractions. Hotel amenities are great. Can get to anywhere in city by public transport

Customer review rating 4.5/5

Mary Y. Couples - Confirmed reviews ALL

Very happy with our stay. Happy with our room. Team at reception were super helpful.

Customer review rating 5.0/5

Alister G. Couples - Confirmed reviews ALL

Great location for the famous archaeology sites and museum, all of which are less than 5 minutes walk away Lovely atmosphere and friendly staff, with good rooms and a lovely SPA. The hotel was very clean and quiet with good access to the Bus routes for tours to nearby towns, which we used several times Restaurant is very good value and the food is high quality with attentive staff Highly recommended Whilst all staff were helpful, would just like to say an extra special thank you to Simone, his team on the front desk for their help with the transfers and tours; to Marco in the SPA and of course Daniele and his great team in La Terrazza di Lucille

Customer review rating 2.5/5

Anisa K. Friends - Confirmed reviews ALL

Good location. Comfortable stay. Enjoyed the room and rooftop dining. Difficult parking. Umberto was very helpful. There was a female staff who worked the front desk - she was not helpful or friendly.

Dear Ms. K., Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to know that you appreciated our location, the comfort and cleanliness of your room, as well as the rooftop dining experience. We would also like to sincerely thank you for your kind words about Umberto. We will be very happy to share your compliments with him, as recognition like yours is truly appreciated by our team. At the same time, we are sorry to hear that your experience at the front desk did not fully meet your expectations. Please accept our apologies if the service you received felt unfriendly or unhelpful, as this is certainly not the level of hospitality we aim to provide to our guests. Your comments will be addressed internally with the team to ensure a more attentive and welcoming experience in the future. We also appreciate your suggestion regarding the detailed bill at check-out. Providing it in advance can certainly make departures smoother, especially when guests are in a hurry, and we will take your feedback into consideration to improve this aspect of our service. Thank you once again for your valuable comments. We hope to have the opportunity to welcome you back to Mercure Siracusa Prometeo and offer you an even better experience in the future. Kind regards, Maurizio Garofalo General Manager

Other web-users rate our hotel

  • 365 reviews 8.3/10 Location
  • 375 reviews 8.6/10 Room
  • 409 reviews 9.3/10 Service
  • 15 reviews 6.5/10 WiFi
  • 266 reviews 8.8/10 Breakfast
  • 189 reviews 7.6/10 Comfort
  • 148 reviews 8.3/10 Cleanliness
  • 112 reviews 9.2/10 Vibe

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