Mercure Siracusa Prometeo

Mercure Siracusa Prometeo 4 stars

Customer review rating (ALL Rating) 4.5/5 192 reviews

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Description

This hotel is Planet 21 Bronze

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

ALLSAFE approved hotel

Hotel location

Mercure Siracusa Prometeo

Viale Teracati 20
96100 SIRACUSA
Italy

  • CATANIA AIRPORT:  INTERBUS SIRACUSA CHIESA S.RITA

  • By plane

    CATANIA FONTANAROSSA At 55km / 34.18 miles

  • By train

    ST FERROVIARIA DI SIRACUSA At 1.5km / 0.93 miles

GPS:37.0761, 15.281811

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

PANORAMIC RESTAURANT

The panoramic restaurant offers outstanding dishes that blend different flavors and influences with the evolution of local tradition, a mix of ancient flavors and new experiences. It also offers a wine list with regional and national wines.

Our accommodation(s)

93 air-conditioned rooms with LCD satellite TV, safe, minibar, ADSL Internet connection and telephone. Executive Rooms have a whirlpool bath and hydromassage shower.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  192 reviews

TripAdvisor Rating  4.5/5  1,462 reviews

Certificate of excellence 2022

Very good stay

Customer review rating 5.0/5

Raffaela D. G. Families - Confirmed reviews ALL

everything very good

Very Welcoming Experience

Customer review rating 5.0/5

Stuart B. Couples - Confirmed reviews ALL

Hotel services and accommodation were excellent and service from all the staff both before and during our stay was outstanding the team are a credit to the hotel. We would love to return again and cannot speak highly enough about the way we were looked after. Thank you ALL

20 minutes from the old center. Nice roof pool and close to ancient Archeology site.

Customer review rating 4.0/5

Dennis G. Couples - Confirmed reviews ALL

Nice early check in. Good room and breakfast,

Wonderful Stay

TripAdvisor rating 5.0/5

121ralphl Families - TripAdvisor review

Very nice stay, though only for one night. I got fully recognized as Platinum member and we had a wonderful stay - would be first choice again coming back to Southern Sicily. Wir hatten einen tollen Aufenthalt! Ich wünsche dem sympathischen Team alles Gute in dieser touristisch nicht einfachen Zeit!

disappointed

Customer review rating 2.0/5

Anonymous Couples - Confirmed reviews ALL

During our 2 day stay there was heavy rain in Siracusa, we were stuck in the hotel (no food - - bar closed during the day). Nobody asked us if we needed to dry our drenched clothes, no one offered any kind of help when we returned completely SOAKED from the rain. Very disappointing for a 4 star hotel.

Dear Customer Thank you for taking the time to tell us about your experience at the Mercure Siracusa Prometeo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Unfortunately in those days there was hurricane Apollo and many employees could not reach the workplace, you were recommended to stay in the hotel and in any case the restaurant remained open both at noon and in the evening, we could not do more , some employees could not reach their home and stayed to sleep in the hotel, the inconvenience was for anyone in those two days. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Maurizio Garofalo - General Manager Mercure Siracusa Prometeo

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