Mercure Siracusa Prometeo 4 stars

Everything good, but: 1. This is relatively new hotel, but the maintenance in particular of bathrooms could have been better. 2. Welcome dring should not be served in plastic glasses. 3. I've asked for late check-out at 3pm but it was possible only until 2pm, although I saw the same room category available on the departure day in the booking system.

Very friendly staff, ready to help, very good premises, comfortable (garage, pool)

I will sure stay again . Thank you

We stayed in single rooms which had Queen size beds. Rooms were a good size and well appointed. Staff were excellent. Check in and out all very efficient. Excellent free parking or even more secure on a lower level for a charge. It's a decent walk to ortigia so we always got a taxi back.

Chose this hotel because it offered us an outside area to feel the sun and Thor roof top pool area was fabulous. The room was as expected but also had a very useful fridge and the bathroom was very clean and well maintained. The bath/shower area with panels worked effectively. The breakfast was good with bacon and eggs (not always warm) and delicious cakes and breads.

Helpfull staff, the guy that was duty at reception on the saturday night 5/9/20 managed to get my mobile back after I left it in the taxi that we got from Ortigia. Good breakfast and good service especially from Lucia, she is very good at her job.

Very nice and professional staff. This made my stay pleasant

Breakfast was very good and people in charge of breakfast service were very friendly and efficient. However, there were some problems with the bathroom supplies in our room: no water glasses avalable, no tissues in tissue holder and had to ask for toilet paper (only 1 roll in toilet) to be replaced. The people at the registration front desk also lacked a sense of welcome and warmth and did not ask at the end of our 2 day stay how it went and if everything was OK. In every other hotel we stayed in Sicily during our stay they all asked this and enquired if we enjoyed our stay and where we were going next. Front desk was also over officiuos in asking for my wifes passport (she is French) when I told them I would give it to them later since she was parking the car. Barely 5 minutes later we received an insistant call from someone at the front desk asking for the passport when we were barely 3-5 minutes in the room.

We arrived late at night and the desk clerk was welcoming and helpful.

Stayed as a couple for a leisure trip. Archaeological site across the road. Castel was an easy drive away. Room was clean and comfortable. Staff were helpful. Breakfast was really good and with a view. Older fellow showed us the way to the outside terrace. We guessed he was owner.

Good hotel, friendly personel, recommend.

I was really pleased with my stay at the Mercure Siracusa Prometeo. The room was clean, well set up and quiet despite the fact it was on the first floor and overlooking a rather busy road. The reception staff was very efficient, helpful and forthcoming. I would definitely stay here again in case I returned to Siracusa.

Nice staff, Big choices for breakfast The location is very convenient- next to the Greco Theatre and close to the bus taking tourists to all touristic attractions and Ortigia island for only 1 euro. The hotel has free parking and garage for 7 euro per day

Mainly a business hotel but also suitable for tourists given the proximity of the Greek & Roman sites (but 30 minutes walk to the old town where most of the restaurants are located). Reception very helpful and efficient Comfortable clean rooms, good parking facilities, quite reasonable breakfast. Best avoid bar at night - staff unwelcoming

The hotel is good, the location is great near the archeological park and the spa excellent. But what’s really outsarndong is the quality of th people working there. From reception desk to waiters, everyone was helping and they make us happy.