Hotel for travellers looking for local and authentic experiences
In the heart of Siracusa, opposite the Neapolis Archaeological Park and the Greek Theatre, Mercure Siracusa Prometeo is the ideal base for discovering the city and the enchanting island of Ortigia. This contemporary 4-star hotel offers 93 comfortable rooms, a panoramic pool with solarium, a bar-bistro, a spa and a fitness area. Two meeting rooms, parking and a garage complete the offer for a stay dedicated to comfort, well-being and discovery, whether for leisure or business.
Centrally located, in the enchanting setting of the Archaeological Park, Greek Theater, Dionysius' Ear, Rope-makers' Cave, Archimedes' Tomb and is a short walk from the Paolo Orsi Museum and the San Giovanni Catacombs.
Delivering what we promise will be our best way of thanking you for choosing us. All the staff is ready to take care of you, make you discover Syracuse and live a unique experience in a place like home!
Maurizio Garofalo, Hotel Management
Please note that the hotel will be closed for extraordinary maintenance from 12/19/2025 to 02/01/2026.
Hotel extras
Located in the heart of the city
Free Wi-Fi throughout the hotel
A stone's throw from the Archaeological Park and 20 minutes walk from Ortigia Island
Room service available
Smart TV connected to the internet
Our accommodation(s)
Book this hotel
Page 1 out of 3, Room 1 :
Standard Room with 1 single-size bed
, Room 2 :
Standard rooms with 1 double bed
Room
Standard Room with 1 single-size bed
Photo out of - Standard Room with 1 single-size bed
A modern room with a queen-size bed (140 cm), large bright windows, air conditioning, parquet flooring, Smart TV, safe, minibar, telephone, and free Wi-Fi internet connection. Bathroom with large shower, heated towel rails, and hairdryer.
Views:
City View
Max. number of persons
1
Area
From
20 m²
/
215 sq ft
Bedding
Single bed(s) x1
Food And Beverage
Food And Beverage Facilities
Coffee/tea making facilities
Mini Bar
Bathroom
Bathroom Facilities
Bathroom products
Bidet
Fixed showerhead
Flexible showerhead
Hair dryer in bathroom
Make-up/magnifying mirror
Mirror
Towel rack
Media And Technology
Internet Facilities
Data port in room
High speed internet
Phone Facilities
Direct dial telephone
Free access with phone card
Tv Facilities
Web TV
Service And Equipment
Accessibility And Security
Audible smoke alarms in rooms
Emergency info in rooms
Keycard-operated door locks
Safe deposit box in room
Self-closing rooms
Smoke alarm in room
Sprinkler in room
Visual alarm for hearing impaired
Comfort Features
Blackout curtain
Blackout Facilities
Double Glazing
Hair dryer
Opening windows
Soundproof doors
Soundproof room
Electric Facilities
110/120 V AC
220/240 V AC
Room Services
Breakfast in bed
Operator wake up call
Temperature Air Control
Air cooling system
Individual heating and air conditioning adjustment
Cozy and modern room, equipped with a double bed and large windows, air conditioning, parquet, smart TV, safe, minibar, telephone, free WiFi. Bathroom with large shower, heated towel rail and hairdryer.
Views:
City View
Max. number of persons
2
Area
From
21 m²
/
226 sq ft
Accessibility
Accessible room
Bedding
King size bed(s) x1
Food And Beverage
Food And Beverage Facilities
Coffee/tea making facilities
Mini Bar
Bathroom
Bathroom Facilities
Bathroom products
Bidet
Fixed showerhead
Flexible showerhead
Hair dryer in bathroom
Make-up/magnifying mirror
Mirror
Towel rack
Media And Technology
Internet Facilities
Data port in room
High speed internet
Wireless internet in your room
Tv Facilities
Web TV
4K-UHD screen - Ultra-high-definition television
Service And Equipment
Accessibility And Security
Audible smoke alarms in rooms
Emergency info in rooms
Keycard-operated door locks
Safe deposit box in room
Self-closing rooms
Smoke alarm in room
Sprinkler in room
Visual alarm for hearing impaired
Comfort Features
Blackout curtain
Blackout Facilities
Double Glazing
Hair dryer
Opening windows
Soundproof doors
Soundproof room
Electric Facilities
110/120 V AC
220/240 V AC
Room Services
Breakfast in bed
Operator wake up call
Temperature Air Control
Air cooling system
Individual heating and air conditioning adjustment
A modern and cozy room: two separate beds, large bright windows, air conditioning, parquet, smart TV, safe, minibar, telephone, free WiFi. Bathroom with large shower, heated towel rail and hairdryer.
Views:
City View
Max. number of persons
2
Area
From
21 m²
/
226 sq ft
Accessibility
Accessible room
Bedding
Twin bed(s) x2
Food And Beverage
Food And Beverage Facilities
Coffee/tea making facilities
Mini Bar
Mini-refrigerator
Bathroom
Bathroom Facilities
Bathroom products
Bidet
Fixed showerhead
Flexible showerhead
Hair dryer in bathroom
Make-up/magnifying mirror
Mirror
Towel rack
Media And Technology
Internet Facilities
Data port in room
High speed internet
Wireless internet in your room
Tv Facilities
Web TV
4K-UHD screen - Ultra-high-definition television
Service And Equipment
Accessibility And Security
Audible smoke alarms in rooms
Emergency info in rooms
Keycard-operated door locks
Safe deposit box in room
Self-closing rooms
Smoke alarm in room
Sprinkler in room
Visual alarm for hearing impaired
Comfort Features
Blackout curtain
Blackout Facilities
Double Glazing
Hair dryer
Opening windows
Soundproof doors
Soundproof room
Electric Facilities
110/120 V AC
220/240 V AC
Room Services
Breakfast in bed
Operator wake up call
Temperature Air Control
Air cooling system
Individual heating and air conditioning adjustment
Large and modern room with a double bed, air conditioning, parquet, smart TV, safe, minibar, telephone, free WIFI. Bathroom with tub, heated towel rail, courtesy kit and hairdryer.
Views:
City View
Max. number of persons
2
Area
From
26 m²
/
279 sq ft
Bedding
King size bed(s) x1
Food And Beverage
Food And Beverage Facilities
Coffee/tea making facilities
Mini Bar
Bathroom
Bathroom Facilities
Bathroom products
Bidet
Fixed showerhead
Flexible showerhead
Hair dryer in bathroom
Make-up/magnifying mirror
Mirror
Towel rack
Media And Technology
Internet Facilities
Data port in room
High speed internet
Tv Facilities
Web TV
Service And Equipment
Accessibility And Security
Audible smoke alarms in rooms
Emergency info in rooms
Keycard-operated door locks
Safe deposit box in room
Self-closing rooms
Smoke alarm in room
Sprinkler in room
Visual alarm for hearing impaired
Comfort Features
Blackout curtain
Blackout Facilities
Double Glazing
Hair dryer
Opening windows
Soundproof doors
Soundproof room
Electric Facilities
110/120 V AC
220/240 V AC
Room Services
Breakfast in bed
Operator wake up call
Temperature Air Control
Air cooling system
Individual heating and air conditioning adjustment
Room with exclusive comfort: air conditioning, Smart TV, minibar with free soft drinks, complete courtesy kit, bathrobe and slippers, free WiFi, tray with kettle and Espresso machine.
Views:
City View
Max. number of persons
2
Area
From
28 m²
/
301 sq ft
Bedding
King size bed(s) x1
Food And Beverage
Food And Beverage Facilities
Coffee/tea making facilities
Illy coffee machine
Mini Bar
Free in Room Mineral Water
Bathroom
Bathroom Facilities
Bathroom products
Bidet
Fixed showerhead
Flexible showerhead
Hair dryer in bathroom
Make-up/magnifying mirror
Mirror
Towel rack
Media And Technology
Internet Facilities
Data port in room
High speed internet
Phone Facilities
Direct dial telephone
Free access with phone card
Tv Facilities
Web TV
Service And Equipment
Accessibility And Security
Audible smoke alarms in rooms
Emergency info in rooms
Keycard-operated door locks
Safe deposit box in room
Self-closing rooms
Smoke alarm in room
Sprinkler in room
Visual alarm for hearing impaired
Comfort Features
Blackout curtain
Blackout Facilities
Double Glazing
Hair dryer
Opening windows
Slippers
Soundproof doors
Soundproof room
Electric Facilities
110/120 V AC
220/240 V AC
Room Services
Breakfast in bed
Operator wake up call
Temperature Air Control
Air cooling system
Individual heating and air conditioning adjustment
Large and modern room with 1 double bed, some equipped with single sofa bed, air conditioning, parquet, Smart TV, safe, minibar, telephone, WiFi. Bathroom with bathrobe and slippers, bathtub or shower.
Views:
City View
Max. number of persons
3
Area
From
30 m²
/
322 sq ft
Bedding
King size bed(s) x1
Extra bed in room for child on request
Extra bed in room for adult on request
Baby crib on request
Food And Beverage
Food And Beverage Facilities
Coffee/tea making facilities
Mini BarAdditional charge
Bathroom
Bathroom Facilities
Bathroom products
Bidet
Fixed showerhead
Flexible showerhead
Hair dryer in bathroom
Make-up/magnifying mirror
Mirror
Towel rack
Media And Technology
Internet Facilities
Data port in room
High speed internet
Wireless internet in your room
Phone Facilities
Direct dial telephone
Free access with phone card
Tv Facilities
Web TV
4K-UHD screen - Ultra-high-definition television
Service And Equipment
Accessibility And Security
Audible smoke alarms in rooms
Emergency info in rooms
Keycard-operated door locks
Safe deposit box in room
Self-closing rooms
Smoke alarm in room
Sprinkler in room
Visual alarm for hearing impaired
Comfort Features
Blackout curtain
Blackout Facilities
Double Glazing
Hair dryer
Opening windows
Soundproof doors
Soundproof room
Electric Facilities
110/120 V AC
220/240 V AC
Room Services
Breakfast in bed
Operator wake up call
Temperature Air Control
Air cooling system
Individual heating and air conditioning adjustment
Our Suite, 55 m² wide, consists of a bedroom with a King Size bed and a living area with a French sofa bed. It will captivate you with its classically designed décor, the view of the city and the Jacuzzi.
Views:
City View
Max. number of persons
4
Area
From
55 m²
/
592 sq ft
Bedding
King size bed(s) x1
Double sofa bed(s) x1
Food And Beverage
Food And Beverage Facilities
Coffee/tea making facilities
Illy coffee machine
Mini Bar
Free in Room Mineral Water
Bathroom
Bathroom Facilities
Bathroom products
Bidet
Fixed showerhead
Flexible showerhead
Hair dryer in bathroom
Make-up/magnifying mirror
Mirror
Towel rack
Media And Technology
Internet Facilities
Data port in room
High speed internet
Wireless internet in your room
Tv Facilities
Web TV
42'/107 cm screen
Flat screen
Service And Equipment
Accessibility And Security
Audible smoke alarms in rooms
Emergency info in rooms
Keycard-operated door locks
Safe deposit box in room
Self-closing rooms
Smoke alarm in room
Sprinkler in room
Visual alarm for hearing impaired
Comfort Features
Blackout curtain
Blackout Facilities
Double Glazing
Hair dryer
Opening windows
Soundproof doors
Soundproof room
Electric Facilities
110/120 V AC
220/240 V AC
Room Services
Breakfast in bed
Operator wake up call
Temperature Air Control
Air cooling system
Individual heating and air conditioning adjustment
Working Area
Business Desk
4 pers. max
55 m²
/
592 sq ft
Bedding
1 x King size bed(s) and
1 x Double sofa bed(s)
Access:
1.5 km / 0.93 mi15 min walk / 15 min drive
Page out of
CENTRO SPORTIVO PIPPO DI NATALE
Sports centre
Access:
100 m / 0.06 mi1 min walk / 1 min drive
Area Archeologica
Tourist attraction
Access:
100 m / 0.06 mi1 min walk / 3 min drive
CHIESA DI S.GIOVANNI E CATACOMBE
Historic monument
Access:
300 m / 0.19 mi2 min walk / 1 min drive
Orecchio di Dionisio
Tourist attraction
Access:
300 m / 0.19 mi2 min walk / 1 min drive
Anfiteatro Romano
Historic monument
Access:
300 m / 0.19 mi2 min walk / 1 min drive
TEATRO GRECO DI SIRACUSA
Opera/symphony/concert hall
Access:
300 m / 0.19 mi2 min walk / 1 min drive
ARCHEOLOGICO PAOLO ORSI
Museums
Access:
500 m / 0.31 mi5 min walk / 2 min drive
Archeologico Duomo di Siracusa
Museums
Access:
2 km / 1.24 mi15 min walk / 10 min drive
Centro Storico di Ortigia-Unesco
Tourist attraction
Access:
2 km / 1.24 mi15 min walk / 10 min drive
Templi Greci
Historic monument
Access:
2 km / 1.24 mi15 min walk / 10 min drive
Bellomo
Museums
Access:
2 km / 1.24 mi15 min walk / 10 min drive
DUOMO DI SIRACUSA
Historic monument
Access:
2 km / 1.24 mi15 min walk / 10 min drive
del Papiro
Museums
Access:
2 km / 1.24 mi15 min walk / 10 min drive
CASTELLO MANIACE
Historic monument
Access:
3 km / 1.86 mi20 min walk / 15 min drive
CASTELLO EURIALO
Historic monument
Access:
6 km / 3.73 mi15 min drive
Vigneti Avola
Tourist attraction
Access:
15 km / 9.32 mi10 min drive
Page out of
Necropolis of Pantalica
Park
Page out of
CORSO GELONE
Shopping district
Access:
1 km / 0.62 mi10 min walk / 5 min drive
CORSO MATTEOTTI
Shopping district
Access:
1 km / 0.62 mi10 min walk / 5 min drive
ARCHIMEDE SHOPPING CENTER
Shopping centre/mall
Access:
3 km / 1.86 mi5 min drive
Hotel services
Check-in from
-
Check out up to
On site
Swimming pool
Car park
Pets not allowed
Restaurant
Wheelchair accessible
Wi-Fi
Air conditioning
Breakfast
Bar
Meeting rooms
100% Non Smoking Property
Room service
93 rooms
5 rooms for people with reduced mobility
10 connecting rooms
93 non-smoking rooms
8 floors
Languages spoken at the hotel
German
English
Spanish
French
Italian
Reduced mobility Facilities
100% Non Smoking Property
Elevator to all floor
Laundry / Valet Services
Dry cleaning / Ironing
Wi-Fi
High Speed internet
High Speed WiFi
WiFi at the hotel
WiFi in the communal areas
High speed transmission line
Air conditioning
Check In & Check-out facilities
Express check-in
Porter
Porter
Pets
Pets not allowed
Catering
One Restaurant
One Bar
Room service
Cold snacks
Hot meals
Breakfast
Buffet
Additional charge
Buffet
Additional charge
Express
Additional charge
Business
2 Meeting rooms
Business Center
Business center is wheelchair accessible
Family
Babysitting on request
Babysitting on request
Well-being
Panoramic Pool
Outside
On site
On site
Indoor parking
Private
23 parking spaces
Max Limited Height: 2.3 m
/
2.3 ft
Parking pricing: 15.00€15EUR Per day
Security
Extinguisher
CO detection in car park
Video surveillance in parking
Controled access parking
Parking equipped with lights
Patrolled parking
Smoke extractors in car park
Accessibility
Accessible parking
FREE OUTDOOR PARKING - SUBJECT TO AVAILABILITY
Viale Teracati 20, 96100 Siracusa, Italy
GPS:37.0761, 15.281811
Parking information
On site
Indoor parking
Private
15 parking spaces
Security
Video surveillance in parking
Controled access parking
Parking equipped with lights
Accessibility
Accessible parking
PANORAMIC RESTAURANT
Photo out of - PANORAMIC RESTAURANT
The panoramic restaurant offers outstanding dishes that blend different flavors and influences with the evolution of local tradition, a mix of ancient flavors and new experiences. It also offers a wine list with regional and national wines.
The panoramic restaurant offers outstanding dishes that blend different flavors and influences with the evolution of local tradition, a mix of ancient flavors and new experiences. It also offers a wine list with regional and national wines.
Pool Bar
Photo out of - Pool Bar
The perfect place to unwind in the sun. Enjoy refreshing drinks and cocktails by the pool, in a relaxed, informal setting, ideal for recharging during your stay.
The perfect place to unwind in the sun. Enjoy refreshing drinks and cocktails by the pool, in a relaxed, informal setting, ideal for recharging during your stay.
3 breakfasts
Photo out of - Breakfast
Breakfast is served in the panoramic 6th-floor dining room. An extensive breakfast buffet with typical Sicilian products will tempt even those who usually skip breakfast.
Buffet
Opening hours
Monday
-
Tuesday
-
Wednesday
-
Thursday
-
Friday
-
Saturday
-
Sunday
-
Subsequent opening hours
Services
English
American
Continental
Hot Breakfast
Cold breakfast
Restaurant
Panoramic Restaurant
Buffet
Because great days always start with a good breakfast. stock up on treats and vitamins!
Services
Continental
Hot Breakfast
Cold breakfast
Restaurant
PANORAMIC RESTAURANT
Express
Opening hours
Monday
-
Tuesday
-
Wednesday
-
Thursday
-
Friday
-
Saturday
-
Sunday
-
Subsequent opening hours
Services
Hot Breakfast
Cold breakfast
Restaurant
Panoramic Restaurant
Breakfast is served in the panoramic 6th-floor dining room. An extensive breakfast buffet with typical Sicilian products will tempt even those who usually skip breakfast.
Pool
Photo out of - Pool
Panoramic Pool
Location
On site
Pool features
Outdoor pool
Chlorure treatment
Access & Security
Pool areas wheelchair accessible
Ramp access
Dimension
Pool Depth Min:
1 m /
3.281 ft
Pool Depth Max:
1.9 m /
6.234 ft
SYRAKA SPA & WELLNESS
Photo out of - SYRAKA SPA & WELLNESS
Additional charge
Syraka SPA & Wellness offers a complete wellness journey, with emotional showers, Turkish bath, biosauna, Scottish shower, hydro-massage tub, relaxation area, and tea corner. Massages and beauty treatments. Access is allowed only for adults.
Syraka SPA & Wellness offers a complete wellness journey, with emotional showers, Turkish bath, biosauna, Scottish shower, hydro-massage tub, relaxation area, and tea corner. Massages and beauty treatments. Access is allowed only for adults.
Hotel was clean and well presented with complete set of amenities which I used daily including a complete fitness area not just a treadmill. The breakfast was amazing with local authentic Sicilian cuisine and English breakfast for the ones missing a hole breakfast. Shout out to the amazing staff particularly Umberto at the front desk who went above and beyond to help me arrange delivering items I’d left behind at the hotel to the airport in Catania. Truly left an impression with the care taken to host my stay. Will be booking here again when in Siracusa - Grazie
Customer review rating 5.0/5
Marina K.
Friends
-
Confirmed reviews ALL
Will go back for sure
Customer review rating 5.0/5
Paul W.
Couples
-
Confirmed reviews ALL
Loved the privileged room. THANK YOU. Staff were very friendly, helpful and professional.
Customer review rating 5.0/5
Donald A.
Couples
-
Confirmed reviews ALL
Our two nights were perfect for a day of walking around Ortygia.
Customer review rating 5.0/5
Andrew F.
Couples
-
Confirmed reviews ALL
all good
Customer review rating 5.0/5
Marina K.
Friends
-
Confirmed reviews ALL
Will go back for sure
Customer review rating 5.0/5
Paul W.
Couples
-
Confirmed reviews ALL
Loved the privileged room. THANK YOU. Staff were very friendly, helpful and professional.
Customer review rating 5.0/5
Donald A.
Couples
-
Confirmed reviews ALL
Our two nights were perfect for a day of walking around Ortygia.
Customer review rating 5.0/5
Andrew F.
Couples
-
Confirmed reviews ALL
all good
Customer review rating 2.0/5
Rod S.
Couples
-
Confirmed reviews ALL
The room was excellent, as were the most courtiest and helpful staff. Unforunately the breakfast area was chaotic due to booking too many coaches and was extremely overcrowded.
Booking too many conferences was possibly due to the overcrowding.
A six euro breakfast was restricted to cereals, one drink, and one croissant. This was really embarrassing for my wife. We ventually had to find local restaurants and breakfast cafes.
My wives evening meal was really poor and not what was expected of a four star hotel. The breakfast tables are set so close together, that it was like sharing a meal with another customer, who would have probably been of a different nationality.
Most visitors complained that only one lift was working so people had to wait too long to navigate the various floors.
All Accord suggested that we book using their online facility, but booking one of our two rooms was more expensive booking directly with Mercure Syracuse. The reason given is to allow changes or amendments, but there was quite difference in price between booking through All Accord in England.
When checking in, I wasn't recognised as a silver member and offered a complimentary drink, I had to request this the following day. (now a gold member)
Dear Guest,
Thank you for taking the time to share your detailed feedback regarding your stay at Mercure Siracusa Prometeo.
We are pleased to know that you appreciated the quality and cleanliness of your rooms and the courtesy and helpfulness of our staff. However, we sincerely regret that several aspects of your experience did not meet your expectations.
We are particularly sorry for the overcrowding in the breakfast area, the limited breakfast selection, and the disappointment you experienced with our restaurant service. We understand how important a pleasant and relaxing dining experience is, and we apologise for the inconvenience caused. Your comments regarding the spacing of the tables, the lift service, and the Wi-Fi connection have also been noted and will be shared with the relevant departments for careful review.
We also regret that your loyalty status and the associated welcome benefit were not properly acknowledged upon arrival. We understand the importance of recognising our ALL members and ensuring they receive the benefits to which they are entitled.
Regarding your comments about the room rates, we would like to clarify that the official ALL Accor website is an international booking platform, and its pricing does not change simply depending on whether the reservation is made from the England or directly in Italy. Rates may vary according to the booking date and availability. In general, booking further in advance allows guests to benefit from more advantageous rates, while changes or amendments made closer to the arrival date may result in a price adjustment, depending on availability and the applicable booking conditions. We would also like to reassure you that our hotel is committed to offering competitive rates and that you should not be able to find lower rates for the same room and equivalent booking conditions through other channels.
Please accept our sincere apologies that your overall stay fell short of the standards you rightly expect from a four-star hotel. Your feedback is valuable and will help us identify areas where improvements are needed.
We hope to have the opportunity to welcome you back in the future and provide you with a much more enjoyable experience.
Kind regards,
Maurizio Garofalo
General Manager
Customer review rating 4.5/5
Limor A.
Friends
-
Confirmed reviews ALL
- The hotel is well located and close to public transportation to Ortigia
- The breakfast was rich and yummy
- The hotel is quite renovated and we enjoyed the pool and the spa
Customer review rating 4.5/5
Cheuk H. L.
Friends
-
Confirmed reviews ALL
The staff are very friendly, especially the gentleman who helped with our check in. Unfortunately, I forgot his name. The rooms were clean and well maintained. We love the welcome gift (olive oil). The gym is decent.
Customer review rating 5.0/5
Michel H.
Couples
-
Confirmed reviews ALL
Staff was oerfext, special thanks to gouseppe (reception) and Marco (Restaurant)
Customer review rating 4.5/5
Maurice A. D. M.
Couples
-
Confirmed reviews ALL
Perfect location to visit ruins and museum. Lovely rooftop and breakfast! Excellent service overall. Grazie
Customer review rating 4.5/5
Sebastian F.
Couples
-
Confirmed reviews ALL
Great breakfast
Customer review rating 4.5/5
Avery Y.
Couples
-
Confirmed reviews ALL
Good stay. The restaurant surprisingly very good. The spa was good as well. Besides delayed responses on WhatsApp. Prompt front desk.
Customer review rating 5.0/5
Alastair R.
Couples
-
Confirmed reviews ALL
Fabio, Daniele, Giuseppe and Daniel took good care of us in the restaurant at breakfast and dinner. Very comfortable room, quiet and very clean. Location fantastic for the archeological park, museums and station.
Customer review rating 5.0/5
Rodney V.
Families
-
Confirmed reviews ALL
From the minute I walked in to the minute I walked out it was an amazing hotel including all staff i delt with. The breakfast was fantastic.
Customer review rating 5.0/5
Guttorm M.
Families
-
Confirmed reviews ALL
Professional service and very good recommendations for
Beaches and restaurants.
Customer review rating 4.5/5
Gandolfo P.
Families
-
Confirmed reviews ALL
We enjoyed our stay in Siracusa at the Mercure Prometeo. All personnel was extremely trained, supportive and available to address our requests. The breakfast was magnificent. The position is optimal for visiting Siracusa and the nearby local attractions.
Customer review rating 5.0/5
Erik N.
Families
-
Confirmed reviews ALL
We had a great time well taken care off. Enjoyed the property and also the restaurant on top - delicious fish
Customer review rating 5.0/5
Linda T.
Families
-
Confirmed reviews ALL
The staff at this hotel were some of the kindest and warmest people I've met while traveling — not the most polished or formal, but genuinely humble and welcoming, which made our stay feel personal rather than transactional.
The location is about a 20-minute walk from Ortigia, but don't let that put you off — the walk itself is a pleasure, taking you past plenty of great restaurants and shops along the way.
The pool was a bit smaller than I expected, but given that you're right in the middle of the city with an amazing view over the archaeological sites, it's easy to overlook. The rooftop bar was a real highlight, with a great selection of cocktails and aperitifs, and the bartenders had exactly the kind of friendly, easygoing energy you'd want from a rooftop bar. As a bonus, the rooftop also has a view of Mount Etna — during our stay, we could actually see the volcano's activity in the distance, which was an unforgettable sight to enjoy with a drink in hand.
Customer review rating 4.5/5
Patrick M. D.
Couples
-
Confirmed reviews ALL
High quality room and services located in an area where there are many great restaurants and right in the centre of the historical area of Siracusa. Great service from key people like Umberto at reception and Salve in the restaurant area.
Customer review rating 2.0/5
Eleoterio C.
Couples
-
Confirmed reviews ALL
My room was excessively warm and I had no way to control the room temperature, as it is controlled by the front desk. In spite of complaining three times about this issue, little was done to bring the room temperature to a comfortable level. The default room temperature was 26.5 degrees Celsius and it felt very uncomfortable. The hotel corridors had a much comfortable temperature, by contrast.
Dear Guest,
Thank you for taking the time to share your feedback following your recent stay with us.
We are pleased to read that you appreciated the cleanliness of your room, the quality of our services during check-in and check-out, as well as the professionalism of our team in several aspects of your stay.
At the same time, we are very sorry to learn that the room temperature did not meet your expectations and that this affected your overall comfort. Please accept our sincere apologies for any inconvenience caused.
We would like to clarify that all rooms at Mercure Siracusa Prometeo are equipped with an in-room climate control system that allows guests to independently set their preferred temperature via the room control panel. The system is designed to ensure individual comfort and flexibility.
In addition, the hotel has recently installed a brand-new, state-of-the-art, high-efficiency climate control system throughout the entire property, designed to guarantee optimal performance in all areas, including guest rooms.
We also wish to highlight that, for energy efficiency and safety reasons, the air conditioning system is automatically regulated by sensors linked to the room windows. When a window is open, the system temporarily pauses operation to ensure proper functioning and sustainability.
We are very sorry if this was not clearly communicated or if any technical issues occurred during your stay. Had we been made aware of the situation in more detail at the time, our team would have done everything possible to intervene promptly and provide an immediate solution, as guest comfort is always our top priority.
Your comments regarding responsiveness have been noted carefully and shared with our management team, as they are essential for improving our service standards.
We appreciate your loyalty to the Accor group and regret that this experience did not fully reflect the standards you have come to expect. We hope to have the opportunity to welcome you again in the future and provide you with a much more comfortable stay.
Kind regards,
Maurizio Garofalo
General Manager
Web-users rating
Other web-users rate our hotel
419 reviews8/10Location
415 reviews8.6/10Room
448 reviews9.2/10Service
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Frequently asked questions
The Mercure Siracusa Prometeo is located at Viale Teracati 20, 96100 Siracusa, Italy. We are centrally situated opposite the Archaeological Park and the Greek Theater, just a 15-minute walk or drive from the Siracusa railway station. Nearby attractions like Dionysius' Ear and the Roman Amphitheater are only a 2-minute walk away, while Ortygia Island is reachable in about 20 minutes on foot.
The Mercure Siracusa Prometeo offers a variety of modern accommodations including:
Standard Room with 1 single-size bed
Standard rooms with 1 double bed
Standard Room with 2 Single beds
Deluxe room with 1 double bed
Privilege Room with Double Bed
Executive room with 1 double bed
Suite
Our Executive Rooms and Suites feature whirlpool baths, while the Suite offers a separate living area with a sofa bed, perfect for families.
At Mercure Siracusa Prometeo, we provide free Wi-Fi, air conditioning, and a panoramic pool. Our facilities include:
Panoramic Restaurant and Bar Dionisio
On-site parking and garage for an additional fee
Buffet breakfast for an additional fee
Syraka Spa & Wellness for an additional fee
Wheelchair accessibility and meeting rooms
Room service and laundry services for an additional fee
The Mercure Siracusa Prometeo features the Panoramic Restaurant, which serves Mediterranean cuisine blending local traditions with new flavors. Guests can also enjoy drinks at the Bar Dionisio poolside snack bar or the Dionisio Lounge Bar in the lobby. Breakfast is served from 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 10:30 AM on weekends, with room service and children's or vegetarian menus also available.
At Mercure Siracusa Prometeo, check-in is available from 02:00 PM and check-out is up to 12:00 PM. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Indeed, members of the ALL Accor loyalty program benefit from preferential conditions and late check-out. If you are not a member, you can also request a late check-out when booking online, upon arrival or directly at the front desk the day before or the day of departure. A late departure can sometimes be offered until 1-2 PM.
Yes, Mercure Siracusa Prometeo regularly offers special deals and discounts, mainly accessible through our ALL Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the ALL Accor app, to enjoy the best guaranteed rates and earn loyalty points.
You can cancel your reservation for Mercure Siracusa Prometeo using the official website all.accor.com, the mobile app or by contacting our customer service. Special cancellation terms may apply.
At Mercure Siracusa Prometeo, pets are not allowed.
The Mercure Siracusa Prometeo features 4 meeting rooms with a maximum capacity of 100 seats. Our largest room covers 100 square meters, and we provide high-speed Wi-Fi and a wheelchair-accessible business center for your professional needs.
The Mercure Siracusa Prometeo can host your events and banquets with a maximum capacity of 80 people. We offer 4 meeting rooms and a panoramic restaurant that provides an exceptional setting for your gatherings.
The Mercure Siracusa Prometeo is a wheelchair-accessible hotel featuring 5 rooms specifically designed for people with reduced mobility. Our facilities include accessible parking, a business center with wheelchair access, and a panoramic pool area equipped with a ramp. The panoramic restaurant and bars also offer accessible service to ensure a comfortable stay for all our guests.
Yes, Mercure Siracusa Prometeo allows online booking without prepayment. Payment will be made directly at the front desk upon your arrival. To do so, select the Flexible Rate option when choosing your room.
From the Mercure Siracusa Prometeo, you can easily visit several landmarks on foot:
Centro Sportivo Pippo Di Natale - 1 minute
Area Archeologica - 1 minute
Chiesa di S. Giovanni e Catacombe - 2 minutes
Orecchio di Dionisio - 2 minutes
Anfiteatro Romano - 2 minutes
Teatro Greco di Siracusa - 2 minutes
Archeologico Paolo Orsi Museum - 5 minutes
Corso Gelone and Corso Matteotti shopping districts - 10 minutes
Centro Storico di Ortigia - 15 minutes
The Syraka Spa & Wellness at Mercure Siracusa Prometeo offers a complete journey featuring emotional showers, a Turkish bath, biosauna, Scottish shower, and a hydro-massage tub. Guests can also enjoy a relaxation area, a tea corner, and various massages and beauty treatments. Access is reserved for adults, and amenities like towels and bathrobes are provided, while slippers are available for an additional fee.
The Mercure Siracusa Prometeo features a panoramic rooftop area with a pool and the Bar Dionisio, offering breathtaking views of the city of Syracuse. Guests can enjoy local appetizers and aperitifs on the terrace while watching the sunset. The rooftop restaurant also provides exceptional views, though specific public access hours are not mentioned.
For business travellers, Mercure Siracusa Prometeo provides 4 meeting rooms, a wheelchair-accessible business center, and high-speed Wi-Fi throughout the property. Each room is equipped with a business desk, and breakfast is served starting at 6:30 AM on weekdays to accommodate early schedules. Additional services include express check-in and a direct dial telephone in the rooms.
