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Mercure Siracusa Prometeo 4 stars

Customer review rating 4.5/5 794 reviews

ALLSAFE approved hotel

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Mercure Siracusa Prometeo
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+ 17 Services

This hotel is Planet 21 Bronze

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Siracusa Prometeo

Viale Teracati 20
96100 siracusa
italy

Tel: +390931464646

Fax: (+39)0931/461616

Check-in from 14h00

Check out up to 12h00

  • CATANIA AIRPORT :  INTERBUS SIRACUSA

  • By plane

    CATANIA FONTANAROSSA At 55km / 34.18 miles

  • By train

    ST FERROVIARIA DI SIRACUSA At 1.5km / 0.93 miles

GPS :37.0761, 15.281811

Hotel services

PANORAMIC RESTAURANT

The panoramic restaurant offers outstanding dishes that blend different flavors and influences with the evolution of local tradition, a mix of ancient flavors and new experiences. It also offers a wine list with regional and national wines.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • No Restaurant
  • 2 Bars
  • Breakfast
    • Express Additional charge
    • Buffet Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 3 Meeting rooms
  • Business Center
    • Business center is wheelchair accessible
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 93 rooms
    • 5 rooms for people with reduced mobility
    • No family room
    • 10 connecting rooms
    • 93 non-smoking rooms
    • 6 floors
  • Languages spoken at the hotel
    • French
    • Spanish
    • English
    • German
    • Italian
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High Speed WiFi
    • High speed transmission line
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Porter
    • Porter
Access to property
  • Free Parking -1 Floor
    • On site
    • 15 parking spaces
    • Private
  • Garage under payment -2 Floor Additional charge
    • On site
    • 23 parking spaces
    • Private
Well-being
  • Panoramic Pool
    • Outside
    • On site

Our accommodation(s)

93 air-conditioned rooms with LCD satellite TV, safe, minibar, ADSL Internet connection and telephone. Executive Rooms have a whirlpool bath and hydromassage shower.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 100

  • Maximum capacity: 100 people

  • Maximum banquet capacity: 80 people

Find out more

Our guest reviews for
Mercure Siracusa Prometeo

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

794 reviews

TripAdvisor Rating 4.5/5

1,441 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Good stay

Customer review rating 4.0/5

Anonymous Couples - 10/10/2021 Confirmed reviews ALL

Good hotel close to archeological area but a 30 minute walk away from center. The spa center was not good the massage there was performed by a person who does not seem to have any massage education not experience

Successful short vacation

Customer review rating 5.0/5

Harry K. Families - 06/10/2021 Confirmed reviews ALL

The reception was very pleasant, at the time we received important information about the place. The rooms are comfortable and clean, nice bathroom with shower. Good WiFi quality. Outdoor pool on the top floor, fitness studio and wellness area on the first basement floor. Thanks to the friendly, helpful and competent staff, we had a very successful short vacation in Siracusa. Good location, the Neapolis Archaeological Park is close by and the old town at Ortiga Island is about 25 minutes on foot. We can absolutely recommend the hotel.

Good stay

Customer review rating 3.5/5

Ivan T. Couples - 27/09/2021 Confirmed reviews ALL

A well located, clean and comfortable hotel. My only issue is with the car park. I cannot understand why a hotel will charge extra payment to use their garage. The external parking area is fine but tight and packed.

Well located hotel literally next to the archeoligical finds and in walking distance from historic town.

Customer review rating 3.5/5

Wpnfm-fm Couples - 16/09/2021 Confirmed reviews ALL

Staff is very friendly and helpful

Nice 4-day stay

Customer review rating 4.0/5

Niels W. Couples - 04/09/2021 Confirmed reviews ALL

Good service Nice and sympathetic people in the hotel Cleanliness: medium; one day the towels have not been changed

Good stay in modern hotel

Customer review rating 4.0/5

Tomasz S. Couples - 25/08/2021 Confirmed reviews ALL

Everything good, but: 1. This is relatively new hotel, but the maintenance in particular of bathrooms could have been better. 2. Welcome dring should not be served in plastic glasses. 3. I've asked for late check-out at 3pm but it was possible only until 2pm, although I saw the same room category available on the departure day in the booking system.

Very good stay

Customer review rating 5.0/5

Aurel Families - 12/08/2021 Confirmed reviews ALL

Very friendly staff, ready to help, very good premises, comfortable (garage, pool)

Very accommodating personnel

Customer review rating 5.0/5

Armando O. Friends - 21/07/2021 Confirmed reviews ALL

I will sure stay again . Thank you

Modern hotel with rooftop pool.

Customer review rating 5.0/5

Aj Friends - 17/10/2020 Confirmed reviews ALL

We stayed in single rooms which had Queen size beds. Rooms were a good size and well appointed. Staff were excellent. Check in and out all very efficient. Excellent free parking or even more secure on a lower level for a charge. It's a decent walk to ortigia so we always got a taxi back.

Great experience at the Mercury Siracusa

Customer review rating 5.0/5

Jane G. Couples - 13/10/2020 Confirmed reviews ALL

Chose this hotel because it offered us an outside area to feel the sun and Thor roof top pool area was fabulous. The room was as expected but also had a very useful fridge and the bathroom was very clean and well maintained. The bath/shower area with panels worked effectively. The breakfast was good with bacon and eggs (not always warm) and delicious cakes and breads.

Good

Customer review rating 5.0/5

Godfrey Z. Couples - 11/09/2020 Confirmed reviews ALL

Helpfull staff, the guy that was duty at reception on the saturday night 5/9/20 managed to get my mobile back after I left it in the taxi that we got from Ortigia. Good breakfast and good service especially from Lucia, she is very good at her job.

Lovely stay

Customer review rating 4.0/5

Giada Families - 24/08/2020 Confirmed reviews ALL

Very nice and professional staff. This made my stay pleasant

Customer review rating 3.5/5

Anonymous Couples - 08/08/2020 Confirmed reviews ALL

Breakfast was very good and people in charge of breakfast service were very friendly and efficient. However, there were some problems with the bathroom supplies in our room: no water glasses avalable, no tissues in tissue holder and had to ask for toilet paper (only 1 roll in toilet) to be replaced. The people at the registration front desk also lacked a sense of welcome and warmth and did not ask at the end of our 2 day stay how it went and if everything was OK. In every other hotel we stayed in Sicily during our stay they all asked this and enquired if we enjoyed our stay and where we were going next. Front desk was also over officiuos in asking for my wifes passport (she is French) when I told them I would give it to them later since she was parking the car. Barely 5 minutes later we received an insistant call from someone at the front desk asking for the passport when we were barely 3-5 minutes in the room.

Courteous and well-informed staff

Customer review rating 4.0/5

Marc C. Couples - 02/03/2020 Confirmed reviews ALL

We arrived late at night and the desk clerk was welcoming and helpful.

Excellent hospitality

Customer review rating 5.0/5

Randy K. Couples - 18/02/2020 Confirmed reviews ALL

Stayed as a couple for a leisure trip. Archaeological site across the road. Castel was an easy drive away. Room was clean and comfortable. Staff were helpful. Breakfast was really good and with a view. Older fellow showed us the way to the outside terrace. We guessed he was owner.

Sightseeing in Siracusa

Customer review rating 4.5/5

Jerzy Couples - 20/11/2019 Confirmed reviews ALL

Good hotel, friendly personel, recommend.

Efficient reception and good sound insulation

Customer review rating 4.0/5

Kristina Friends - 22/10/2019 Confirmed reviews ALL

I was really pleased with my stay at the Mercure Siracusa Prometeo. The room was clean, well set up and quiet despite the fact it was on the first floor and overlooking a rather busy road. The reception staff was very efficient, helpful and forthcoming. I would definitely stay here again in case I returned to Siracusa.

Perfect city break

TripAdvisor rating 4.0/5

Joanna_KM2013 Family - 27/06/2019 TripAdvisor review

Nice staff, Big choices for breakfast The location is very convenient- next to the Greco Theatre and close to the bus taking tourists to all touristic attractions and Ortigia island for only 1 euro. The hotel has free parking and garage for 7 euro per day

comfortable hotel near the greek theatre

TripAdvisor rating 3.0/5

boru_12 Couples - 23/04/2019 TripAdvisor review

Mainly a business hotel but also suitable for tourists given the proximity of the Greek & Roman sites (but 30 minutes walk to the old town where most of the restaurants are located). Reception very helpful and efficient Comfortable clean rooms, good parking facilities, quite reasonable breakfast. Best avoid bar at night - staff unwelcoming

Thank you for taking the time to tell us about your experience at the Mercure Siracusa Prometeo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly on 02079020800 if you wish to discuss this matter in further details. Sincerely,

Good hotel, better people

TripAdvisor rating 5.0/5

oliverfontanet Couples - 14/07/2018 TripAdvisor review

The hotel is good, the location is great near the archeological park and the spa excellent. But what’s really outsarndong is the quality of th people working there. From reception desk to waiters, everyone was helping and they make us happy.

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