Mercure Siracusa Prometeo 4 stars

Breakfast was very good and people in charge of breakfast service were very friendly and efficient. However, there were some problems with the bathroom supplies in our room: no water glasses avalable, no tissues in tissue holder and had to ask for toilet paper (only 1 roll in toilet) to be replaced. The people at the registration front desk also lacked a sense of welcome and warmth and did not ask at the end of our 2 day stay how it went and if everything was OK. In every other hotel we stayed in Sicily during our stay they all asked this and enquired if we enjoyed our stay and where we were going next. Front desk was also over officiuos in asking for my wifes passport (she is French) when I told them I would give it to them later since she was parking the car. Barely 5 minutes later we received an insistant call from someone at the front desk asking for the passport when we were barely 3-5 minutes in the room.

We arrived late at night and the desk clerk was welcoming and helpful.

Stayed as a couple for a leisure trip. Archaeological site across the road. Castel was an easy drive away. Room was clean and comfortable. Staff were helpful. Breakfast was really good and with a view. Older fellow showed us the way to the outside terrace. We guessed he was owner.

Good hotel, friendly personel, recommend.

I was really pleased with my stay at the Mercure Siracusa Prometeo. The room was clean, well set up and quiet despite the fact it was on the first floor and overlooking a rather busy road. The reception staff was very efficient, helpful and forthcoming. I would definitely stay here again in case I returned to Siracusa.

Enjoyed it. Great location. Great staff

When we arrived our luggage was lost by Aliatalia Airlines for two days with no real regret from them. Your front desk staff were very accomadating to help us by giving us tooth brush etc. Clean and efficiently run with nice rooms. Bright spacious areas to relax in.

Excellent staff, spacious room, lovely quiet pool with a superb view. Room allocation on arrival not as satisfactory, however swiftly dealt with by the team. Pool bar staff where particularly helpful and attentive, with a smile. Housekeeping excellent. Reception staff went out of their way to find bubble wrap for us to take our momento’s home. Food was disappointing for us, (pool bar menu only, not breakfast or dinner as we did not dine at those times) with a lack of choice and also a lot of frozen items (as a positive these frozen items were identified on the menu). We took our own towels for the pool as the hotel charges €3 per towel. As we dined late in Ortigia/Siracusa it was inconvenient to have to rush back before 11pm to ensure we got ice for our room. Location was ok for us as we enjoy walking.

This was our second holiday in Siracusa at this hotel. If is just across the road from from the archeological site and 20 mins walk into Ortigia. The rooftop restaurant and bar are next to the outdoor pool with views over the city. There are cafes and restaurants just around the corner and Ortigia is a must for sightseeing, bars and eating out. We walked to Ortigia most days, enjoyed a boat trip to the caves, watched the sun go down at the old port, took the train to Ragusa and enjoyed several cocktails in the rooftop bar. Staff are extremely helpful and friendly. Breakfast is amazing with a huge choice of hot and cold food, pastries, cakes, fresh friend even almond or lemon granite. Special thanks to Andrea, Dario and Salvo!! Ci vediamo!!

We stayed just for 4 nights I was just ok nothing special nothing to make me come back

excellent

This is the third year that we have used this hotel and we return because the hotel offers a clean and reliable base for visitors. The staff are helpful and attentive without being intrusive. A great experience. Many thanks Team.

We found ourselves able to relax in comfort in between busy sightseeing in Syracusa. Staff were welcoming, bedroom was very comfortable and well equipped. Unfortunately the weather prevented us using the outdoor swimming pool. Dinner on our first night was excellent. Ideal situation for visiting the Greek Theatre and Neapolis

Nice staff, Big choices for breakfast The location is very convenient- next to the Greco Theatre and close to the bus taking tourists to all touristic attractions and Ortigia island for only 1 euro. The hotel has free parking and garage for 7 euro per day

Mainly a business hotel but also suitable for tourists given the proximity of the Greek & Roman sites (but 30 minutes walk to the old town where most of the restaurants are located). Reception very helpful and efficient Comfortable clean rooms, good parking facilities, quite reasonable breakfast. Best avoid bar at night - staff unwelcoming