Mercure Siracusa Prometeo 4 stars

TripAdvisor rating 4.5/5 1,374 reviews
Mercure Siracusa Prometeo
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+ 21 Services
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This hotel is Planet 21 Bronze

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing
  • Boutiques/shopping
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Other sports activities
Catering
  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 4 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Siracusa Prometeo

Viale Teracati 20
96100
siracusa
italy

Tel: +390931464646

Fax: (+39)0931/461616

Contact email

Check-in from 14h00

Check out up to 12h00

  • CATANIA AIRPORT :   INTERBUS SIRACUSA

  • By plane

    CATANIA FONTANAROSSA At 55km / 34.18 miles

  • By train

    ST FERROVIARIA DI SIRACUSA At 1.5km / 0.93 miles

GPS :37.0761, 15.281811

Our accommodations

93 air-conditioned rooms with LCD satellite TV, safe, minibar, ADSL Internet connection and telephone. Executive Rooms have a whirlpool bath and hydromassage shower.

Standard rooms with 1 double bed

  • Max. number of persons: 2
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Standard Room with 2 Single beds

  • Max. number of persons: 2
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Standard Room with 1 single bed

  • Max. number of persons: 1
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Executive room with 1 double bed

  • Max. number of persons: 3
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Privilege Room with Double Bed

  • Max. number of persons: 2
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Our restaurants and bars

PANORAMIC RESTAURANT

Type of cuisine: Mediterranean

The panoramic restaurant offers outstanding dishes that blend different flavors and influences with the evolution of local tradition, a mix of ancient flavors and new experiences. It also offers a wine list with regional and national wines.

Dinner

20:00 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR AGORÀ

Photo non contractuelle / Strictly non binding

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

DIONISIO LOUNGE BAR

Photo non contractuelle / Strictly non binding

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 100

  • Maximum capacity: 100 people

  • Maximum banquet capacity: 80 people

Find out more

Our guest reviews for
Mercure Siracusa Prometeo

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

666 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,374 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Sightseeing in Siracusa

Customer review rating 4.5/5

Jerzy Couples - 20/11/2019 Confirmed reviews ALL

Good hotel, friendly personel, recommend.

Efficient reception and good sound insulation

Customer review rating 4.5/5

Kristina Friends - 22/10/2019 Confirmed reviews ALL

I was really pleased with my stay at the Mercure Siracusa Prometeo. The room was clean, well set up and quiet despite the fact it was on the first floor and overlooking a rather busy road. The reception staff was very efficient, helpful and forthcoming. I would definitely stay here again in case I returned to Siracusa.

Central, clean, comfortable and quiet hotel

Customer review rating 4.5/5

Heather Couples - 11/10/2019 Confirmed reviews ALL

Enjoyed it. Great location. Great staff

Wonderful modern hotel.

Customer review rating 4.5/5

Roy F. Couples - 08/10/2019 Confirmed reviews ALL

When we arrived our luggage was lost by Aliatalia Airlines for two days with no real regret from them. Your front desk staff were very accomadating to help us by giving us tooth brush etc. Clean and efficiently run with nice rooms. Bright spacious areas to relax in.

Excellent staff, spacious room, lovely quiet pool with a superb view.

Customer review rating 4.5/5

Robert M. Couples - 26/09/2019 Confirmed reviews ALL

Excellent staff, spacious room, lovely quiet pool with a superb view. Room allocation on arrival not as satisfactory, however swiftly dealt with by the team. Pool bar staff where particularly helpful and attentive, with a smile. Housekeeping excellent. Reception staff went out of their way to find bubble wrap for us to take our momento’s home. Food was disappointing for us, (pool bar menu only, not breakfast or dinner as we did not dine at those times) with a lack of choice and also a lot of frozen items (as a positive these frozen items were identified on the menu). We took our own towels for the pool as the hotel charges €3 per towel. As we dined late in Ortigia/Siracusa it was inconvenient to have to rush back before 11pm to ensure we got ice for our room. Location was ok for us as we enjoy walking.

Great location, friendly staff, delicious food.

Customer review rating 4.5/5

Jan V. Couples - 26/09/2019 Confirmed reviews ALL

This was our second holiday in Siracusa at this hotel. If is just across the road from from the archeological site and 20 mins walk into Ortigia. The rooftop restaurant and bar are next to the outdoor pool with views over the city. There are cafes and restaurants just around the corner and Ortigia is a must for sightseeing, bars and eating out. We walked to Ortigia most days, enjoyed a boat trip to the caves, watched the sun go down at the old port, took the train to Ragusa and enjoyed several cocktails in the rooftop bar. Staff are extremely helpful and friendly. Breakfast is amazing with a huge choice of hot and cold food, pastries, cakes, fresh friend even almond or lemon granite. Special thanks to Andrea, Dario and Salvo!! Ci vediamo!!

Mercure hotel was just ok

Customer review rating 4.5/5

Anonymous Couples - 22/09/2019 Confirmed reviews ALL

We stayed just for 4 nights I was just ok nothing special nothing to make me come back

Brief Break

Customer review rating 4.5/5

Anonymous Couples - 17/09/2019 Confirmed reviews ALL

excellent

A great base for discovering Siracusa/Ortigia

Customer review rating 4.5/5

Dr S. A. Couples - 14/09/2019 Confirmed reviews ALL

This is the third year that we have used this hotel and we return because the hotel offers a clean and reliable base for visitors. The staff are helpful and attentive without being intrusive. A great experience. Many thanks Team.

Comfortable, efficient and relaxing hotel

Customer review rating 4.5/5

Patricia Couples - 08/09/2019 Confirmed reviews ALL

We found ourselves able to relax in comfort in between busy sightseeing in Syracusa. Staff were welcoming, bedroom was very comfortable and well equipped. Unfortunately the weather prevented us using the outdoor swimming pool. Dinner on our first night was excellent. Ideal situation for visiting the Greek Theatre and Neapolis

Perfect city break

TripAdvisor rating 4.5/5

Joanna_KM2013 Family - 27/06/2019 TripAdvisor review

Nice staff, Big choices for breakfast The location is very convenient- next to the Greco Theatre and close to the bus taking tourists to all touristic attractions and Ortigia island for only 1 euro. The hotel has free parking and garage for 7 euro per day

Nice city hotel

Customer review rating 4.5/5

Joanna Families - 26/06/2019 Confirmed reviews ALL

Very good location Nice breakfast Good service Clean Free parking What else do you need?

Great location, facilities and service

Customer review rating 4.5/5

Paul Families - 07/06/2019 Confirmed reviews ALL

Very friendly and helpful people in every engagement we had. Local advice and recommendations offered without even having to ask. Great locations with easy access to all main sights. Easy parking. Great breakfast.

Does the job but only just

Customer review rating 4.5/5

Paul_in_melb Couples - 05/06/2019 Confirmed reviews ALL

Hotel is a 20-30 min walk to Ortigia Island. Rob was clean, bed was a bit too firm and was generally unappealing. Reception staff were very pleasant as were the breakfast and bar staff. Pool was quite nice except for the really loud pool filter gurgling and the €6 fee for two pool towels. I’ve never ever experienced a pool towel fee before and I stay in hotels 100 nights a year. The breakfast area was way too small.

Dear Customer Thank you for taking the time to tell us about your experience at the Mercure Siracusa Prometeo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. But the price paid for the use of towels is to limit an exaggerated use as happened punctually in the past years. This action is aimed at safeguarding our planet not to speculate We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Maurizio Garofalo - General Manager Mercure Siracusa Prometeo

Clean rooms and friendly staff

Customer review rating 4.5/5

Sandy B. Friends - 05/06/2019 Confirmed reviews ALL

Good, well situated, all I needed for short stay.

Short stay but fine service all around.

Customer review rating 4.5/5

Chris Couples - 04/06/2019 Confirmed reviews ALL

Arrived at station late. Hotel had pre- arrangeg taxi pick up. Very efficient. Quick check in. Good room - clean. Very good breakfast. Good variety. Hotel had pre-booked a cat to drive to Malta ferry. All went well. Could not ask for more.

Good Hotel , good service

Customer review rating 4.5/5

Camilo M. Couples - 28/05/2019 Confirmed reviews ALL

we enjoyed our visit to Siracusa and staying in your hotel. Service was good, breakfast was good , bed was comfortable. The shower was to small. In my opinion it is not functional to share space between the shower and the bath tub. The door handle in the bathroom door has a beautiful design but its hard to operate.

A very nice hotel in every respect

Customer review rating 4.5/5

Thomas H. Friends - 19/05/2019 Confirmed reviews ALL

Most pleasant rooms with an excellent shower in the bathroom. Intelligently furnished. Typical for Accor hotels the breakfast buffet is very well stocked and we appreciated the natural croissants and the nice view from the breakfast-room on the sixths floor. The location is good for the visit of the greek theater but too far to walk to the main tourist center on Ortigia - however the fact that there is free parking makes up far this small disadvantage. All the staff was very friendly and helpful (except the one guy at the reception for check-in)

comfortable hotel near the greek theatre

TripAdvisor rating 4.5/5

boru_12 Couples - 23/04/2019 TripAdvisor review

Mainly a business hotel but also suitable for tourists given the proximity of the Greek & Roman sites (but 30 minutes walk to the old town where most of the restaurants are located). Reception very helpful and efficient Comfortable clean rooms, good parking facilities, quite reasonable breakfast. Best avoid bar at night - staff unwelcoming

Thank you for taking the time to tell us about your experience at the Mercure Siracusa Prometeo. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly on 02079020800 if you wish to discuss this matter in further details. Sincerely,

Mr P V.

Customer review rating 4.5/5

Paul V. Families - 21/04/2019 Confirmed reviews ALL

Perfect. Would definitely recommend especially if travelling by car. From check in to the accommodation to breakfast and checking out- very good!

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