Grand Mercure The Hills Lodge 4,5 étoiles

This was a most disappointing event in terms of the food offering. The ham served was cold, salty and almost inedible with two very cold potatoes , salty seeded mustard and cold gravy. The Turkey option was just as bad with dry Turkey, what looked like a roll of dry bread "stuffing" which was hard and inedible along with the same cold gravy. The green vegetables, again cold, didn’t arrive until the mains were finished. Plum pudding option seemed to have come straight from the fridge, complete with a piece of plastic included in one. The pasttry option was the only saving grace. The self serve coffee machine was only working to half capacity, so long wait and no chocolates which were to have been included. A plate of tiny biscuits was handed around after everyone had finished their coffee. At $85 a head we expected a decent meal, but what was offered would have been sent back in a restaurant. There were 59 guests who definitely will not be returning to the Grand Mecure Hills Lodge to dine in the future

The ambiance of the Hills Lodge is very nice. The function room was nicely decorated and there were plenty of staff to offer drinks and canapes (included in the $85 package). However, it went downhill from there. The main courses of ham or turkey were served alternately. The ham was served in thick wedges, with two roast potatoes, and a tablespoon of French seeded mustard. It looked unappetizing and the ham was very salty. It was served on lukewarm gravy. The turkey meal consisted of 2 or 3 thick slabs of overcooked, dry turkey, sitting on lukewarm gravy. It was served with hard discs of what was supposed to be stuffing. It was inedible. There were no vegetables on the plate but it did have the lukewarm gravy! Some tables had almost finished eating what they could before plates of greens arrived. The best part of the meal! Dessert was somewhat better: plum pudding with custard and icecream (quite nice) or a type of pastry with cream and nectarines (again, quite nice). We then had a long line to make our own tea and coffee. The tea was fine. The coffee was made with a Nespresso machine, one cup at a time. By the time you added milk, it was cold. Nice flavor, but cold. No chocolates were offered with the tea and coffee. When this was queried, the staff quickly came out with little biscuits, too late to have with tea and coffee! All in all, it was a very disappointing experience, and not worth the money.

Stayed at the hotel on the night of 27 November using a booking made through Expedia. Expedia charged me for the stay. However when we checked out on 28 November we were charged $180.97. On discovering of the double payment, I called the front office and the receptionist took my details and promised to make a refund asap. I subsequently sent an email on 6 December enclosing the Expedia payment receipt and the EFTPOS slip for the payment made on 28 November. To-date I have had no response to the above email and I find this to be very unprofessional. At the time of the check-out, the lady at the reception was more interested in eating in the room attached to the reception than serving the customer. I am still waiting for a response and looking forward to getting my refund of $180.97. NOT IMPRESSED!

Avons reserve Le Lodge Hills sur les conseils d'un ami. Pas decu. Personnel charmant et acceuillant de la reception au bar en passant par le petit dejeuner. chambre confortable et calme. Rapport qualite prix TOP. Bref une bonne adresse pour se reposer apres 24 heures de voyage. Koala sanctuary park et belle ballade en foret a 10 mn en voiture de l'hotel

tres bien place chambre tres propre et silencieux un peu serre a 4 car 2 grands lits dans la chambre mais nos ados ne voulant pas dormir ensemble (fille garçon) on a eu un lit de 90 qui a réduit l'espace piscine couverte avec belle vue mais l'espace spa piscine mériterait d'être plus régulièrement nettoyé restaurant bon mais tres tres long a servir