Mantra Parramatta 4 étoiles

Note Avis clients (Note ALL) 3.6/5 1 113 avis

Mantra Parramatta - Image 1
Mantra Parramatta - Image 2
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Mantra Parramatta - Image 4
Cnr Parkes St and Valentine Ave, 2150 Parramatta, Australie

Description

Les plus de l'hôtel

  • Pour contacter un agent de réservations, appelez le 1300 987 610

  • A proximité de la gare ferroviaire et de la gare routière

  • Centre commercial Westfield Parramatta

  • A proximité des restaurants

  • Cinéma à 600 mètres

Nos hébergements

Localisation de l'hôtel

Mantra Parramatta

Cnr Parkes St and Valentine Ave
2150 Parramatta
Australie

GPS:-33.819519, 151.006438

Téléphone
Fax +61 2 9635 3388

Accès et transports

Services de l'hôtel

Arrivée à partir de - Départ jusqu'à

Sur place
  • Parking
  • Animaux non admis
  • Restaurant
  • Accessible en fauteuil roulant
  • Centre de remise en forme
  • Wifi
  • Air conditionné
  • Petit-déjeuner
  • Salles de réunion
  • Etablissement entièrement non-fumeurs

Social House Dining & Bar

Mantra Parramatta is home to the contemporary and stylish Social House Dining and Bar, the perfect space for a romantic dinner for two, in a relaxed and friendly atmosphere.

Les avis de nos clients

Les avis de nos clients

Avis 100% authentiques de nos clients ayant séjourné à cette adresse

En savoir +

Note ALL  3.6/5  1 113 avis

Note TripAdvisor  3.8/5  2 177 avis

Still run down and not worth the stay

Note TripAdvisor 1.0/5

David E Avis TripAdvisor

We stayed here two years ago and it was run down then. It hasn't changed and possibly could be worse than then. Checked in early at 1230 (as arranged as we had things to do) and was upgraded to a spa apartment as per our Accor level which was good. However when we got to the room, the noise from the air conditioning was horrendous. It wasn't just the blowing but something vibrating in the service void. With just the fan running it was 9db with the air cond on it was 35db. We could actually hear it in the corridor before we got to the room. We were offered another room in the same position next to the service void on another floor which was 50% better but even the staff member showing us said she will find us another one without any prompting from us. It was 3pm though by the time we finally got a room and we had to miss one of the items we had planned and had driven 4 hours for. You can't tell me that noise just popped up on that day. The hotel itself, outside of the reception and bar, is run down and somewhat grubby although the rooms were clean. One lift didn't work, the other had buttons missing for certain floors on each side with the void covered with tape that had been punched through allowing access to the inner workings of the panel (surely that can't be safe), exposed wires in hallways, large chunks of missing tiles at the pool, towels from the day before sitting there at the pool the next day, covers off parking gate machinary. It really felt like a dodgy 2 star hotel not an Accor hotel. The other hotel around the corner from another international chain is a mcuh better option. We should have known better than to stay loyal to Accor on this particular occasion given our past experience - but we try. If it was not for the convenience of location this hotel would have nothing going for it. The reception staff though were excellent in understanding these problems and any other query we had and proactively explained member benefits which is always good rather than trying to extract them from staff. It's just a shame they don't have the support of management/owners in looking after the upkeep of the hotel thereby making their jobs harder.

Dear Guest, Thank you for taking the time to share such detailed feedback. We sincerely apologize for the disruption caused by the air-conditioning noise and the condition of the facilities, which clearly did not meet expectations or our brand standards. We regret that these issues impacted your plans and overall experience, especially given your loyalty and previous stay. Your comments regarding maintenance, safety, and upkeep have been escalated to senior management for urgent review. We’re pleased to hear our reception team provided supportive service, and we agree they deserve better support. We truly appreciate your honesty and are sorry we fell short on this occasion. Mantra Parramatta

Great location with lovely staff but hotel needs refurb

Note TripAdvisor 4.0/5

Matelita K Avis TripAdvisor

Great location being close to Westfield, train station and many restaurants. Lovely staff although reception phone wasn’t always answered from room but didn’t mind the trek down as they were very accomodating dealing with in person regarding requests for pillow, toilet paper, towel. Sofa bed was faulty and shower curtain needed change which was rectified by housekeeping easily. Prepaid buffet breakfast at $24 which was much cheaper than walk in price of $30 and was adequate with many options. Dining appeared only serviced by 2 staff, 1 cooking and 1 managing room and bar by herself who were superb considering there were many of us. Stayed on weekend so dining was not open for lunch&dinner but there are many great eateries nearby and we delivered our favourite food in with ease. Parking was convenient and secure underground with access straight to room floor in lift from carpark at $20 a night. Stayed in 1 bedroom apartment, while very clean, spacious and functional with balcony view of pool and fully equipped with all necessary utensils, appliances, hot plate to cook, washing machine/dryer (including dishwashing liquid&powder). Aircon system was uncomfortable and kept blowing cold air at 26 temp so turned it off but it is winter so room was cold. Bed was tired&uncomfortable however pillows and sheets were nice and clean. Requested extra pillow as there was only 2 on bed with cushions and 1 in cupboard. Will not return until hotel has refurbishment upgrading bed, aircon system, etc. The winning factor is their great staff and convenient location that makes one overlook the hotels need for upgrade.

Dear Guest, Thank you for taking the time to tell us about your experience at the Mantra Parramatta. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Bien situé pour ce que nous avions à faire.

Note TripAdvisor 3.0/5

Jemile76 En famille - Avis TripAdvisor

Un nouveau séjour au Mantra Parramatta. Personnel toujours professionnel et avenant qui nous a placé au dernier étage avec vue sur le parc. Chambre confortable et bien équipée. Le restaurant de l'hôtel n'était ouvert que le matin, mais l'hôtel fournit une liste de restaurants conseillés à proximité. Piscine, jacuzzi, salle de gym, sauna et spa à disposition gratuitement. Il n'y avait pas de serviettes pour la piscine, ou en nombre très réduit. Les chambres sont toujours marqués par leur âge et une rénovation serait la bienvenue.

Bien situé et avec piscine extérieure

Note TripAdvisor 3.0/5

Jemile76 En famille - Avis TripAdvisor

Hotel/appartement bien situé par rapport aux activités que j'avais prévues. La gare du train est à 300 mètres, ce qui permet de rejoindre le centre de Sydney facilement ou d'aller aux "Blue Mountains", ainsi que la galerie commerciale "Westfied". La chambre-studio était vaste et assez confortable, mais non équipée de machine à laver le linge et de sèche-linge. La salle de bains est propre mais vieillissante avec des fissures sur la faïence, quelques joints noircis et le bas de la porte qui a pris l'humidité. Le ménage est réalisé chaque jour. L'hôtel est équipée d'une salle de sport avec Hammam et Sauna, et il y a également une piscine très agréable. Le personnel est très prévenant. Le petit-déjeuner compris dans l'offre proposée est excellent, dommage que le chocolat chaud pour les enfants soit payant.

Hi Jemile, Thanks for leaving a nice review. I am glad you enjoyed our amazing location and the awesome breakfast. Whilst our studio rooms do have kitchenette facilities, our larger apartments do have laundries. They are free and have a washing machine and a clothes dryer inside. Perhaps on your next stay you could reserve a one bedroom apartment. We look forward to seeing you soon. Kind Regards Andrew

9 nuits en famille!

Note TripAdvisor 4.0/5

Patricia B En famille - Avis TripAdvisor

Personnel très serviable, chambre propre et confortable, très bien situe , juste dommage que sur le site ce ne soit pas précisé que les appartements 2 chambres n ont pas de balcon car tous au rez de chaussée!

Dear Patricia B, Thank you for taking the time to write a review of your recent stay with us. It is great to see that you found the room to be clean and received friendly and helpful service while you were here. I do apologise about the 2 Bedroom Apartment not having a balcony, they are situated on the 1st Floor therefore unfortunately do not have them like the One Bedrooms on the other floors. Thank you however for the lovely words and nice review and we look forward to seeing you back again soon. Kind Regards, Tim Emslie Assistant Manager

En partenariat avec TripAdvisor

D'autres internautes évaluent notre hôtel

  • 623 avis 9.1/10 Site
  • 1 008 avis 4.4/10 Chambre
  • 758 avis 6.5/10 Service
  • 19 avis 6/10 Internet
  • 531 avis 3.7/10 Confort
  • 407 avis 4.2/10 Propreté
  • 280 avis 2.7/10 Installations
  • 212 avis 3.1/10 Ambiance

Dispensé par Trustyou

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Prix à partir de, pour 1 nuit pour 1 personne dans la catégorie de chambre visée à proximité du prix, hors prestation annexe, hors petit déjeuner. Il correspond au prix public toutes taxes comprises (Certaines taxes peuvent être à payer à l’arrivée à l’hôtel (par exemple, la taxe de séjour) selon la réglementation locale en vigueur.) le plus bas pour l'hébergement concerné, constaté sur le site https://all.accor.com/ ce jour, pour un séjour d'une nuit dans les 20 prochains jours. Variable selon la période et la disponibilité. Le prix n'est garanti qu'au moment de la réservation. Toute réservation (à l'étranger) est payable dans la devise du pays où se situe l'hôtel. Seul le montant confirmé lors de la réservation dans la devise du pays où se situe l'hôtel est garanti. Une estimation de la conversion dans votre devise peut vous être indiquée, mais elle n'est pas contractuelle. Au moment du paiement, votre banque peut être amenée à vous facturer des frais bancaires et ou des frais de change.