Mercure Sydney Rouse Hill

Note Avis clients (Note ALL) 4.7/5 71 avis

Mercure Sydney Rouse Hill - Image 1
Mercure Sydney Rouse Hill - Image 2
Mercure Sydney Rouse Hill - Image 3
Mercure Sydney Rouse Hill - Image 4

Description

Hôtel labellisé ALLSAFE

Les plus de l'hôtel

  • Walking distance to the new Metro for fast convenient connection from Rouse Hill to Sydney CBD

  • Direct access to Fiddler precinct for a wide choice of a la carte dining and beverage options

  • Ideal location for all your residential conferencing options at the Fiddler Hotel

  • Complete residential entertainment options including conferencing, weddings and parties

  • Located close to the Norwest Business Park, in the Sydney Hills District.

Nos hébergements

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Découvrir

Localisation de l'hôtel

Mercure Sydney Rouse Hill

Cnr of Commercial & Windsor Road
2155 ROUSE HILL
Australie

GPS:-33.686426, 150.91976

Accès et transports

Services de l'hôtel

Arrivée à partir de - Départ jusqu'à

Sur place
  • Piscine
  • Accessible en fauteuil roulant
  • Centre de remise en forme
  • Wifi
  • Air conditionné
  • Petit-déjeuner
  • Bar
  • Salles de réunion
  • Etablissement entièrement non-fumeurs
  • Service en chambre

THE LOUNGE

Photo non contractuelle

Situé dans The Fiddler, le Lounge est un espace pour se détendre entre amis. Il offre un équilibre parfait entre finitions classiques et contemporaines, notamment via des éclairages d'ambiance, des sièges confortables et un espace bar-salon VIP exclusif.

Les avis de nos clients

Les avis de nos clients

Avis 100% authentiques de nos clients ayant séjourné à cette adresse

En savoir +

Note ALL  4.7/5  71 avis

Note TripAdvisor  4.5/5  55 avis

Great place to stay

Note TripAdvisor 5.0/5

865jeffr En couple - Avis TripAdvisor

My wife and I have stayed here three times and found it very clean and quiet . Great sized rooms all with aircon . Very minimal road noise . It is alongside a great venue for dinner and drinks . Located close to a major shopping centre. Easy to find .

Short business trip

Note TripAdvisor 4.0/5

Dontwaitdoittoday Professionnel - Avis TripAdvisor

Location was suitable to where I was looking to be. Easy free parking. Located right beside pub and other takeaway food places. Ordering a meal was easy and quick. Food was ok. Disappointed with wifi it was poor so had to rely on phone hotspot. Shower decided to drip at some point during the night for no reason then stopped. Staff were friendly and pleasant on arrival.

Hello, Thank you for taking the time to leave a review. I am pleased to hear you thoroughly enjoyed your business trip stay here at the Mercure Sydney Rouse Hill. I agree our proximity to the Fiddler and Rouse Hill town Centre are definitely a major asset and convenience. I do however apologize that you found the Wi-Fi to be poor, we rarely receive any notice from other guests regarding our Wi-Fi and I do apologize if this had affected your work. When mentioned such issues such as the water to reception, the staff are more than happy to call maintenance to investigate and have the issue sorted as soon as possible. I will share your comment with the team as I am sure it will serve as great encouragement to continue striving towards excellence within our service. I do hope you have been well since your stay and I do hope we can welcome you back to the hotel in the future.

Excellent Stay!

Note TripAdvisor 5.0/5

AdigunaKusuma En famille - Avis TripAdvisor

Since the city was so busy with their massive event, we decided to move outside of the city and this hotel was the best choice that we made. It was really peaceful and we had our best sleep here which is the first time for the Sydney trip. The room is spacious with beautiful little details and amenities. In addition, the service is excellent too, Eranja the Front Office Manager has always been helpful during our stay! They also have a sought-after restaurant complex which was so great in terms of foods choices and quality, as well as the ambience, never seen something like this before in Sydney, it is a must try!

Dear AdigunaKusuma, Thank you for your review. I am glad you found The Fiddler entertainment complex well equipped for your needs and that the room furnishings and amenities were to your liking. I will pass on your feedback to Eranja, our Front Office Manager, as I am sure that this feedback will serve as an encouragement to Ejay and all of our staff as we strive to continuously improve the quality of our services. We do hope to welcome you back soon, safe journeys till the next time we meet. With Kind Regards, Rezz A Guest Experience Manager

Great Place To Stay

Note TripAdvisor 5.0/5

davidwillis63 Voyage solo - Avis TripAdvisor

I'm a regular guest at the Mercure Rouse Hill, and always have an enjoyable stay. All the staff from the front reception to the ladies who service the room, always make me welcome. The addition of the restaurant to enjoy breakfast or a meal is a positive addition. The rooms are comfortable and well appointed. I would highly recommend this hotel as a great place to stay.

Dear davidwillis63, Thank you for your kind words, as always, for our team and hotel. We are delighted that you have chosen our hotel as your home away from home whenever you visit the area. We do hope to see you soon, and send you best wishes for the new year. With Best Regards, Rezz A Guest Experience Manager

No room service.

Note TripAdvisor 1.0/5

rtjia1 En famille - Avis TripAdvisor

Stayed in 2 rooms for 3 nights (24 Dec to 27 Dec, Reservation number: LVNLBMLM), and no room service whatsover for all 3 nights (beds not made, towels not changed). What a shocker! Upon contacting the hotel after the stay we were told we had to request room service each day we want it. Where in the world would you stay in a hotel with no room service?!

Dear rtjia1, Thank you for your time in reviewing our hotel. While we have only received positive feedback, empathy, and understanding from the majority of our guests that stayed over the holiday season, I am dismayed to read that the limited housekeeping affected your friend's stay so negatively that you had to create a TripAdvisor account and pen a review even though you had not stayed. Due to staff shortages and the fact that the hospitality industry is still in the process of rebuilding their teams after the pandemic, we were unable to service every room in the hotel. This is communicated via signage in all public areas, elevators, and even verbally to our guests checking in. As listed on all signage, we at the reception desk are on hand to assist with any requests. Should anyone from your party brought this to our attention during the 3 night stay, we would have certainly assisted - where we are able to - in providing fresh linen, towels and amenities. Unfortunately, neither you nor your party provided us with the opportunity to do so. While we apologise for not being able to service your room, I would like to publicly appreciate our team's efforts in sacrificing time away from family and loved ones to serve our guests this holiday season. We seek understanding from all our guests for what we are unable to do, however, when given the opportunity to assist - we will always find a solution for our guests. We wish you a wonderful New Year and our best wishes for the coming year. With Kind Regards, Rezz A Guest Experience Manager

En partenariat avec TripAdvisor

D'autres internautes évaluent notre hôtel

  • 177 avis 9.1/10 Site
  • 276 avis 8.4/10 Chambre
  • 213 avis 8.5/10 Service
  • 161 avis 8.1/10 Confort
  • 141 avis 8.6/10 Propreté
  • 90 avis 8.1/10 Repas
  • 79 avis 9.4/10 Ambiance
  • 73 avis 8.3/10 Installations

Dispensé par Trustyou

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