Novotel Bangkok Suvarnabhumi Airport 4 stars

Customer review rating (ALL Rating) 4.4/5 6,241 reviews

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Description

Hotel extras

  • 24-Hour Flexi check-in and check out 24-Hour later

  • Outdoor tropical garden pool, spa & fitness centre

  • Flexi Meal-breakfast is avaliable around the clock at The Square

  • 300-metre away from Airport Rail Link station. Easy access to downtown in 25 minutes

  • Premier Floor VIP room with Lounge breakfast

Our accommodation(s)

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Hotel location

Novotel Bangkok Suvarnabhumi Airport

999 Suvarnabhumi Airport Hotel, Moo 1 Nongprue Bang Phli, Bangphli
10540 BANGKOK
Thailand

GPS:13.696579, 100.751698

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  6,241 reviews

TripAdvisor Rating  4.0/5  7,517 reviews

Certificate of excellence 2024

Airport Stay

TripAdvisor rating 5.0/5

Backy69 TripAdvisor review

The family stayed here overnight before heading back to Australia. We can't fault the place. Getting from the airport via their shuttle bus was easy. The hotel is very large and impressive. All the staff couldn't be more friendly or helpful. I think the best way to describe this hotel is that if it was close by a Thailand beach and not at the airport , I wouldn't hesitate staying here for two weeks , we found the experience that good.

Dear Backy69, Thank you for choosing Novotel Bangkok Suvarnabhumi Airport for your recent stay before heading back to Australia. We are delighted to hear that you found our hotel to be convenient and impressive. It is wonderful to know that you had a positive experience with our shuttle service and that our staff were friendly and helpful during your stay. Your kind words truly motivate us to continue delivering exceptional service to all our guests. Should your travels bring you back to Bangkok in the future, we would be honored to welcome you again, whether for a short stopover or a longer stay. Warm regards, Winai Moonsri Guest Experience Manager

Convenient transit hotel

TripAdvisor rating 4.0/5

AzRat TripAdvisor review

July 2024 - Transit Stay BKK Airport. My "go to" transit hotel at BKK. Pricier than other options nearby but super convenient and a true '24 hour stay' transit hotel (checkin anytime of day or night stay 24 hours). Walkable via lower level tunnel and good signage from BKK arrivals area. Also has a free shuttle service - I always take it back to the airport, but depending on arrival time/crowds on your BKK arrival walking might less stressful than trying to spot a shuttle from the curbside after a long flight, etc. Hotel has something for everyone in F-B offerings, sports bar happy hour my favorite. Rooms are a bit worn but are very clean, have great amenities, robes, slippers, free bottled water, nice pillows and huge king bed. Always comfortable here for transit stay at BKK.

Dear AzRat, Thank you for choosing Novotel Bangkok Suvarnabhumi Airport for your recent transit stay and for taking the time to share your experience. We are delighted to hear that you found our hotel to be convenient and your 'go-to' choice at BKK. Our 24-hour stay policy aims to provide flexibility for our guests, allowing check-in at any time of day or night for a full 24-hour stay. It is great to know that you found our location easily accessible via the lower level tunnel with clear signage and that our free shuttle service back to the airport added to the convenience of your stay. We take pride in offering a variety of facilities and dining options to cater to our guests' needs, and we are pleased to hear that you enjoyed our sports bar and happy hour offerings. Your feedback regarding the room condition is duly noted, and we appreciate your kind words about our cleanliness, amenities, and comfortable bedding. Rest assured, we will continue to strive to maintain high standards throughout the hotel. Once again, thank you for your valuable feedback and for choosing to stay with us. We look forward to welcoming you back for another comfortable transit stay at Novotel Bangkok Suvarnabhumi Airport. Warm regards, Winai Moonsri Guest Experience Manager

Wonderful service, poor quality room

Customer review rating 3.5/5

Anonymous Families - Confirmed reviews ALL

Service was absolutely fantastic. The room though was dirty (trash and stains on the floor) and broken- literally, the curtains were broken.

Dear Ms. Shuba S., Thank you for sharing your feedback. We are delighted to hear that you appreciated our fantastic service. Please accept our sincere apologies for the cleanliness and maintenance issues you encountered in your room. Rest assured, we have addressed this with our housekeeping and maintenance teams to prevent such occurrences in the future. We hope to welcome you back for an improved experience. Warm regards, Christophe Geoffroy General Manager

Moldy smell no fresh air

Customer review rating 2.5/5

J O. Couples - Confirmed reviews ALL

Good room but has a mouldy stuffy smell

Dear Mr. Jillian O., We appreciate your feedback regarding the moldy smell in your room. We strive to provide a comfortable environment for all our guests, and we apologize for any inconvenience caused. Your comments will be shared with our housekeeping team for immediate action. We hope to welcome you back for an improved experience. Best regards, Christophe Geoffroy General Manager

Poop was everywhere!!

Customer review rating 0.5/5

Whatsmells Solo - Confirmed reviews ALL

I can't even begin to describe the smell. When we checked in I immediately noticed something was off about the room. There was a odd smell - we opened windows but it didn't help. Eventually while crawling around on my hands and knees I found the source of the smell. Someone had pooped in the nightstand - actual poop. I looked around and smelled more near the tv. Someone left a poop behind the tv. I couldn't believe it. Hotel staff tried to blame me for the poops. Very disappointed, would not recommend.

Dear Mr. D., Thank you for sharing your recent experience at Novotel Bangkok Suvarnabhumi Airport. We deeply apologize for the unpleasant situation you encountered during your stay. Cleanliness and guest satisfaction are our top priorities, and we are truly sorry for any inconvenience caused by the issues you described. Rest assured; we have strict cleaning protocols in place to maintain high hygiene standards throughout our hotel. I've investigated with the housekeeping team and front desk team but found that there was no report on this issue. May I reconfirm with you if this issue had happened at Novotel Bangkok Suvarnabhumi Airport or at other property during your vacation trip? However, my team and I will continue to investigate this matter further to prevent any recurrence. We understand your disappointment, and we hope to have the opportunity to welcome you back in the future to provide you with the exceptional experience that our guests deserve. Warm regards, Winai Moonsri Guest Experience Manager

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