Novotel Hyderabad Convention Centre 5 stars

Dear Ms. B., Thank you for taking the time to share your detailed feedback and for rating your overall experience 80/100. We are pleased to know that you found our team kind and attentive, and that you were satisfied with the cleanliness, breakfast selection, Wi-Fi, and overall service. We also truly appreciate your loyalty as an ALL-Accor Classic member. We sincerely apologize for the humidity and the associated smell in your room, as well as the delay in receiving your coffee on the first day. Your comments have been shared with the concerned teams so that we can address these areas and improve our service. Thank you once again for your valuable feedback and recommendation. We look forward to welcoming you back and providing you with an even more comfortable and seamless experience. Warm regards, Bhumika Nayyar Guest Experience Manager Novotel Hyderabad Convention Centre

Dear Ms. J., Thank you for taking the time to share your feedback and for rating your overall experience 80/100. We are pleased to know that you had a good experience with us and appreciated the service extended by our Heartists. We have taken note of your feedback regarding the limited vegetarian food options. We sincerely appreciate you bringing this to our attention, as we understand the importance of having a wider and more satisfying choice of vegetarian dishes, especially for our guests travelling for business. Your feedback will be shared with our culinary team for their consideration as we continue to enhance our menus. We are glad to know that you were satisfied with your arrival, accommodation, cleanliness, team service, check-out, Wi-Fi, and our sustainability efforts. Your 8/10 recommendation and 9/10 rating for the ALL-loyalty programme is also greatly appreciated. Thank you once again for choosing us and for helping us identify areas where we can improve. We look forward to welcoming you back and providing you with an even better experience, with a more diverse selection of vegetarian options. Warm regards, Bhumika Nayyar Guest Experience Manager Novotel Hyderabad Convention Centre

Dear Mr. D., Thank you for taking the time to share your detailed feedback. Please accept our sincere apologies for the disappointing experience you encountered during your stay. We are particularly concerned to learn about the condition of the washroom, including the low water flow and loose flush mechanism. We fully understand your disappointment, as these are essential facilities that should be functional, well-maintained, and meet the standards you expect from Novotel. This clearly fell short of our expectations, and we are sorry that we did not provide you with the experience you deserved. Your comments have been shared with our Engineering and Housekeeping teams for immediate attention and inspection, so that the necessary corrective measures can be taken and similar concerns can be prevented in the future. We are also reviewing the room and maintenance-check processes to ensure such issues are identified proactively. While we are pleased that some aspects of your interaction with our team and departure experience were better received, we regret that this could not offset the overall impression of your stay. We truly value you as an ALL – Accor Live Limitless member, and we hope you will give us another opportunity to restore your confidence in our hotel and provide you with the comfortable, seamless experience you rightly expect. Warm regards, Bhumika Nayyar Guest Experience Manager Novotel Hyderabad Convention Centre

Dear Mr. D., Thank you for sharing such a wonderful review and for rating your experience with us a perfect 100/100! We are delighted to know that you had a very comfortable and memorable stay at Novotel. It is truly encouraging to hear that our team went above and beyond to make your experience special. We are especially pleased to see your kind mention of Rutwij, Sipra, Anjel and Angel from Food Exchange. Your appreciation will certainly be shared with them, and we are sure it will serve as great motivation to continue delivering warm and attentive hospitality. Thank you for your continued loyalty as an ALL – Accor Live Limitless Gold member. We look forward to welcoming you back soon and creating many more memorable experiences for you. Warm regards, Bhumika Nayyar Guest Experience Manager Novotel Hyderabad Convention Centre

Dear Mr. D., Thank you for your wonderful review and for giving us a perfect 100/100 rating! We are thrilled to hear that you had such a wonderful family stay and that you were impressed with our great service and comfortable rooms. It is also fantastic to know that you were satisfied with every aspect of your experience, from booking through the Accor ALL App to your arrival, breakfast, cleanliness, Wi-Fi, and departure. We truly appreciate your loyalty as an ALL-Accor member and are delighted that you would recommend both our hotel and the loyalty programme to your friends and family. Your kind feedback is a great encouragement to our entire team. We look forward to welcoming you and your family back for another memorable stay. Warm regards, Bhumika Nayyar Guest Experience Manager Novotel Hyderabad Convention Centre