Novotel Hyderabad Convention Centre 5 stars

Dear Anindya G., Thank you for sharing your feedback with us. We regret to learn that certain aspects of your stay did not fully meet your expectations. Regarding the transportation service, our office shuttle/car service operates on fixed schedules to ensure timely service for all guests. We understand that waiting for the next scheduled trip can be inconvenient if a departure is missed, and we appreciate your understanding of this arrangement. With respect to the room, please note that the accommodation provided is the same room category that was selected and confirmed at the time of booking. As the reservation was made for a Twin Room with two separate beds, we have assigned the room accordingly. We also note your comments regarding the room size and appreciate your feedback. Your observations are valuable to us, and we will share them with the relevant teams for review. We truly value your feedback and look forward to welcoming you back for another exceptional experience. Warm Regards, Naina Kumari, Guest Relations, Novotel Hyderabad Convention Centre

Dear Sumit S., Thank you for taking the time to share your feedback regarding your recent stay with us. I am truly sorry to learn that your experience fell well short of both your expectations and the standards we strive to deliver. I sincerely apologize for the series of lapses you encountered—from the uncollected room service trays outside your room, the lack of attentiveness during breakfast, the untimely extension call on a malfunctioning phone line, and the housekeeping interaction during your departure, to the inconvenience at the smoking area access, the security check on your Blinkit delivery, and the lack of warmth and courtesy during check-out. While each of these may seem like an individual incident, I completely understand that together they created a frustrating experience and left you feeling that genuine hospitality was missing. For that, I am truly sorry. Please be assured that I have shared your feedback with the respective department heads and the leadership team. We are reviewing each of the concerns raised and will be addressing them with our teams to ensure these service gaps are corrected through immediate coaching and process improvements. It is particularly disappointing to know that this was not your first stay with us and that we failed to leave you with a positive impression. We genuinely value every opportunity to host our guests, and I regret that we did not demonstrate this during your visit. While I understand your decision not to return, I do hope you will allow us another opportunity in the future to restore your confidence in our hotel and provide you with the level of service you rightfully expected. Thank you once again for your feedback. It is invaluable in helping us improve. Warm Regards, Tarun S. Kanwar Assistant Front Office Manager Novotel Hyderabad Convention Centre

Dear Pooja D., Thank you for taking the time to share such a thoughtful review of your stay. We are delighted to learn that you had a wonderful and comfortable experience with us and that our convenient location, exceptional service, and hospitality contributed to making your visit memorable. A special thank you for recognizing Pavneet, Duty Manager, and our Housekeeping Team. We are particularly pleased to know that Pavneet's prompt assistance and follow-up regarding your misplaced sunglasses provided reassurance and peace of mind. It is also heartening to hear that the housekeeping team, especially the attendant serving Room 201 on July 2, demonstrated such care, flexibility, and consideration throughout your stay. At our hotel, we strive to create a warm and supportive environment for every guest, and feedback such as yours affirms that we are delivering on that commitment. Your appreciation for the team's attentiveness and genuine concern has been shared with everyone mentioned, and they will be thrilled to know they made a positive impact on your stay. Thank you once again for your kind words and encouragement. We truly look forward to welcoming you and your family back for another memorable stay in the near future. Best regards, Naina Kumari, Guest Relations, Novotel Hyderabad Convention Centre

Dear Uma B., Thank you so much for sharing your wonderful feedback with us. We are truly delighted to know that you had an amazing experience and that our team was able to make your stay memorable. Your kind words for Udit Joshi, Himavanth, Chef Amit Dean, Chef Prince, Abhishek Sen, and Rupsa mean a great deal to us. It is always encouraging to hear that our colleagues' dedication and commitment to guest satisfaction are appreciated. We are especially pleased to know that Abhishek and Rupsa took such good care of you and ensured that your requests were met promptly. Creating a seamless and comfortable experience for our guests is what we strive for every day, and your recognition motivates us to continue delivering our best. Your heartfelt gratitude towards the entire team will certainly be shared with everyone mentioned, as well as the wider team who contributed to your stay. We look forward to welcoming you back again soon for another exceptional experience. Best regards, Naina Kumari, Guest Relations, Novotel Hyderabad Convention Centre

Dear Chandrika M. N., Thank you for sharing your feedback. We are pleased to know that you had a comfortable stay with us. However, we are sorry to learn that the food did not meet your expectations. Please accept our sincere apologies for the disappointment. Your comments have been shared with our culinary team for review and improvement, as guest satisfaction is of utmost importance to us. We truly value your feedback and hope to have the opportunity to serve you better during your next visit. Warm Regards, Naina Kumari, Guest Relations Novotel Hyderabad Convention Centre