Novotel Hyderabad Convention Centre 5 stars

Dear Mr. A., Thank you for taking the time to share your wonderful feedback and for awarding us a perfect 100/100 rating. We are truly delighted to know that you and your family had an excellent stay with us. It is heartening to hear that you appreciated our clean and comfortable accommodation, convenient location, delicious food, and the exceptional service provided by our team. Your perfect ratings across all aspects of your stay, including arrival and check-in, accommodation, cleanliness, breakfast, our team, check-out, Wi-Fi, and our sustainability initiatives, are a tremendous source of motivation for all of us. Thank you once again for your kind words and for recommending Novotel Hyderabad Convention Centre. We look forward to welcoming you and your family back for another memorable stay in the near future. Warm regards, Bhumika Nayyar Guest Experience Manager Novotel Hyderabad Convention Centre

Dear Mr. Gatla, Thank you for taking the time to share your wonderful feedback regarding your recent stay with us. We are truly delighted to know that you and your family had a comfortable and memorable experience at Novotel Hyderabad Convention Centre. It is heartening to hear your kind words about our comfortable rooms, excellent service, and the overall experience. We are especially pleased that our hotel provided the perfect setting for quality family time and helped create cherished memories. Your generous appreciation and perfect ratings across all aspects of your stay mean a great deal to our team. We are also grateful for your continued association as an ALL – Accor Gold member and for recommending us as a preferred choice for family stays. Thank you once again for your valuable feedback and recommendation. We look forward to welcoming you and your family back soon for another wonderful experience. Warm regards, Bhumika Nayyar Guest Experience Manager Novotel Hyderabad Convention Centre

Dear Mr. V., Thank you for your wonderful feedback and for choosing Novotel Hyderabad Convention Centre to celebrate your son's special 7-month birthday with us. We are truly delighted to know that you had a comfortable stay, and that our team's warm hospitality made your celebration memorable. It is especially heartening to hear that our colleagues were able to assist in preparing food for your little one, helping make your family's occasion even more special. Your kind words are a wonderful source of motivation for our team. We are also grateful for your perfect ratings across all aspects of your stay, including your accommodation, cleanliness, pool, and the recognition you received as an ALL-Classic member. It is rewarding to know that we could exceed your expectations. Thank you once again for your thoughtful recommendation. We look forward to welcoming you and your family back to Novotel Hyderabad Convention Centre for many more memorable celebrations in the future. Warm regards, Bhumika Nayyar Guest Experience Manager Novotel Hyderabad Convention Centre

Dear Mr. H., Thank you for sharing your detailed feedback regarding your recent stay with us. We sincerely appreciate your continued association as an ALL – Accor Gold member. We are pleased to know that your stay was comfortable until the final day and that Mr. Tarun Garg was able to positively contribute to your experience. Your appreciation has been shared with him. We sincerely regret the inconvenience caused on the final day of your stay due to the multiple interactions from the team, delayed room servicing, and the inconvenience caused during your rest hours. We understand the importance of privacy, especially during a business trip, and apologise for the disruption caused. Upon reviewing the matter with the concerned teams, we noted that the housekeeping team member had approached the room during the morning discrepancy check to verify the laundry requirement. However, no prior request to avoid disturbances had been recorded with the team. We also understand that the interaction may have caused inconvenience, and we have reiterated the importance of effective communication and coordination to ensure guest preferences are clearly captured and respected. We have also taken note of your feedback regarding the delay in room servicing, water bottle request, repeated calls, and Wi-Fi connectivity. The concerns have been shared with the respective departments for necessary review and improvement. We would also like to mention that during the room checks, certain observations regarding in-room practices were noted by the team and have been addressed internally to ensure adherence to hotel standards and a comfortable environment for all guests. We sincerely apologise that the experience on your final day impacted your overall impression of the hotel. Your feedback is valuable and helps us strengthen our service delivery. We look forward to welcoming you back and providing you with a more seamless and enjoyable experience. Warm regards, Bhumika Nayyar Guest Experience Manager Novotel Hyderabad Convention Centre

Dear Mr. M., Thank you for taking the time to share your detailed feedback regarding your recent stay with us. We sincerely appreciate your valuable comments and your continued association as an ALL – Accor member. We are pleased to know that you appreciated several aspects of your experience, including the booking process, Wi-Fi services, check-out experience, pool facilities, and the recognition extended to you as an ALL member. We sincerely regret that certain aspects of your stay did not meet your expectations. Your feedback is extremely valuable to us, as it helps us identify areas where we can further enhance our services and deliver experiences that are in line with the standards expected from Novotel and Accor. During our follow-up conversation, you shared the following observations regarding your stay: Food Exchange: Napkins and tissues were unavailable, which impacted your dining experience. Breakfast Spread: The continental selection and overall breakfast variety could be enhanced, as you have experienced a more extensive spread at other Accor properties. Service Standards: Hospitality standards, especially during weekends, can be further improved to ensure a more personalised and consistent guest experience. Room Amenities: Two pairs of bathroom slippers were expected; however, only one pair was placed in the room. Please be assured that your feedback has been shared with the respective departments for detailed review and necessary corrective actions. Our teams are continuously working towards strengthening our service standards, improving consistency, and ensuring a more seamless and memorable experience for our guests. Thank you once again for your honest feedback and for giving us the opportunity to improve. We truly value your association with us and look forward to welcoming you back for a more enhanced experience in the future. Warm regards, Bhumika Nayyar Guest Experience Manager Novotel Hyderabad Convention Centre