Pullman ZamZam Makkah 5 stars

Customer review rating (ALL Rating) 3.7/5 3,496 reviews

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Description

Hotel extras

  • Moments away from Al Masjid Al Haram, and The Holy Kaaba.

  • Partial Views featuring The Holy Kaaba, Al Masjid Al Haram, Jebel Noor (Hira Cave), etc.

  • Spacious Rooms & Suites.

  • Complimentary Wi-Fi

  • Adjoined with Shopping Arcade featuring a huge variety of International brands.

Our accommodation(s)

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Hotel location

Pullman ZamZam Makkah

Abraj Al Bait Complex, King Abdel Aziz Endowment
21955 MAKKAH
Saudi Arabia

GPS:21.419314, 39.824662

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.7/5  3,496 reviews

TripAdvisor Rating  4.0/5  3,168 reviews

Certificate of excellence 2023

Toilets smell bad

Customer review rating 1.0/5

Mahmood Families - Confirmed reviews ALL

The room we stayed in toilet was smell extremely bad. Bath tub is cracked bugs in the room and freely walking in toilet everywhere.

Dear Mr. Mahmood, Your situation is far from our usual high standards, given that our guests' satisfaction is our top priority. Let us assure you that the departments concerned have been informed about your feedback regarding the room's smell and cleanliness, and we will do our best to take your feedback into action and promise to meet your expectations on your next visit. Best regards, Pullman Zamzam Makkah Hotel.

Well located.

Customer review rating 5.0/5

Ibrahim P. Families - Confirmed reviews ALL

We had a very good experience staying at Pullman Zamzam,the biggest plus is the location, we  booked 2 rooms on different account, upon arrival we found the reception staff to be very helpful, polite and courteous were able to fulfill our request of keeping our rooms together on same floor, even though they were on different booking and of different spec. The room were of decent size and  clean, house keeping staff were exceptionally good and attentive to the request. Breakfast was also good, I will definitely give Pullman Zamzam Makkah my high priority while booking for my future stay. InshaAllah

Dear Mr. Ibrahim, Thank you for taking the time to share your feedback regarding our location that close to Masjid Al Haram and the Holy Kaaba in the heart of Makkah. We are glad that our room size and cleanliness have got your satisfaction. We appreciate your feedback regarding our breakfast, continuously work to offer our guests the most refined cuisines and ambiance, and make every experience enjoyable. We are delighted to hear that our staff has made your stay pleasant. We promise to continuously develop our services to give you a fantastic stay during every visit. Best regards, Pullman Zamzam Makkah Hotel.

Location

Customer review rating 5.0/5

Muhammed A. I. Solo - Confirmed reviews ALL

Extremely satisfied with location, friendly staff and cleanses of the hotel. Would use again and highly recommend. Only one little downside is that the ladies entrance to Masjid An Nabawi is on the other side.

Dear Mr. Muhammed, Thank you for sharing your feedback with us. We appreciate your feedback regarding the location, staff service and cleanliness. On the other hand, your concerns have been taken into consideration, and rest assured that our team is working on it. We hope to have the opportunity to serve you again soon. Best regards, Pullman Zamzam Makkah Hotel.

Very old building

Customer review rating 1.5/5

A. Families - Confirmed reviews ALL

Waited 45 minutes for checking in

Dear Mr. Amjad, Our main concern is our commitment to guest satisfaction. That’s why we appreciate your feedback regarding the check-in. Thank you for taking the time to leave us a review. Best regards, Pullman Zamzam Makkah Hotel.

Good location and service

Customer review rating 4.5/5

Sami A. Families - Confirmed reviews ALL

The hotel is a few minutes from the door of haram and the rooms are good size and if you get the room with view of haram is very nice. Good Breakfast and services

Dear Mr. Sami, Thank you for taking the time to share your feedback regarding our location that close to Masjid Al Haram and the Holy Kaaba in the heart of Makkah. We are glad that our services and room size have got your satisfaction. We appreciate your feedback regarding our breakfast, continuously work to offer our guests the most refined cuisines and ambiance and make every experience enjoyable. When you have a minute, consider posting your comments on TripAdvisor: https://bit.ly/44QZ0V5 Sincerely, Pullman Zamzam Makkah Hotel.

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Other web-users rate our hotel

  • 3,035 reviews 9.5/10 Location
  • 5,270 reviews 4.8/10 Room
  • 9,505 reviews 8.4/10 Service
  • 240 reviews 2.1/10 WiFi
  • 2,258 reviews 4.1/10 Cleanliness
  • 1,887 reviews 3/10 Vibe
  • 1,399 reviews 3.4/10 Comfort
  • 1,220 reviews 6.8/10 Breakfast

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