Hotel Novotel Cardiff Centre 4 estrelas

We stayed here for 3 nights and all together had 6 rooms. Out of those 6 rooms 2 had air conditioning that was working. When we complained about it we were told by the rather rude and grumpy man on reception that more of the rooms had broken air conditioning than rooms with it working. He was clearly fed up of having to apologise for this. Maybe the Hotel Group Accor would like to invest some money into this hotel in order to boost staff morale and guest satisfaction… either way the hot rooms really put a dampener on the sleep quality. The breakfast staff were amazing and they couldn’t do enough for you ( unlike the grumpy reception staff) breakfast was hot fresh and very tasty. Booking Breakfast slots was an easy process and had to be done due to covid restrictions. On the last day we had until 12 noon to check out. One of our party took some of their items down to the car leaving 2 dresses in the wardrobe until last minute. When they returned to the room to collect the dresses they found housekeeping in the room already and the dresses had been removed. They asked housekeeping where had the dresses gone and after a few minutes and some rummaging she produced one of the dresses bundled up and wrapped in a plastic bag. The other dress had vanished. We then went to speak to reception who said our only option was to call the police. Why housekeeping was in the room before checkout we have no idea…. Our room keys also had stopped working before 12 and we had to ask to get back into our rooms at 11.30am.

We had expected a hotel where we could relax, have a quiet dinner with good food but this was really for the younger traveller. Blaring music, rustic cocktail style restaurant with TVs, Hen parties and really poor quality but expensive food. The room was quite nice but there was an awful smell from the plug holes which were blocked. The hotel was in a business area so there was no where else to eat locally. The breakfast was nice but we wouldn't stay again. It was a special occasion for us but the stay didn't live up to it sadly

We had booked a standard room for two adults and two toddlers, we booked online and requested a cot for the room for our one year old, and would have used the sofa bed for our three year old, on arrival we were informed the standard room would not accommodate a cot and we were subsequently upgraded to an executive room. The staff were so polite, friendly and welcoming, the room was spotless and suited to our needs. We were able to park in the hotel car park which was great though cost an extra £12 per day. we were able to leave the car and walk into town so no additional parking costs. The pool was lovely and clean and warm enough for the children, the Jacuzzi was a little cool but the steam room was perfect. Breakfast was self serve with a vast selection including a make your own pancake machine which was super easy to use. We ate supper in the bar one evening and found the food to be good value for the price paid. I would highly recommend the Novotel Cardiff to other family groups.

Little Xmas shopping expedition with 2 teenage daughters. Location good, only a short walk to town. Staff attentive and helpful. On site bar restaurant good. Disappointed with room appearance and cleanliness. Tired décor, and bathroom floor not clean or free from other persons hairs. Excellent breakfast choice and plentiful on offer. Overall pretty good, but room let it down. Would stay again though at the price we paid, not the walk-in rates.

The stay was ok, and service from the staff was very good, but the cleanliness of the room as below a Standard I would expect. The bath had residue of shaved hair from the previous Occupant clearly visible. This was not the case in previous visits.

Stayed at the Novotel hotel with my wife for her 40th bday, we had a great time there. Room was spotles, the staff were all friendly , helpful and leisure facilities and pool were perfect . would defo recommend.

Excellent hotel, spacious room and comfortable bed. Beautiful pool area, I never stay anywhere else when in Cardiff ! Ideally located, close to city centre and various train stations. Also, very nice dining area.

This is one of our favourite hotels. The only issues are the usual.... poor soundproofing!!! Such a shame as they have a great hotel that wasn’t quite given enough investment. Only other point is half the hotel has air con and the other half doesn’t.

I always use this hotel and it never lets me down. I keep on coming back with my family as it offers great leisure facilities with a well maintained gym & pool, one of the best hotel breakfasts around and is in a prime location close to Cardiff Central station.

Stayed here with my son for two nights, had stayed last year so thought it would be nice to do so again, however, from the moment we arrived till the moment we left i don't think any member of staff either said hello or could even manage a smile. At check-in was rudely told to pay upfront before we saw the room or we couldn't stay, and would need to pay an extra deposit of £ 40 per night should we want to charge any food or drinks to the room with any change being refunded after 5-7 days. Went to use the pool / sauna on the first day only to find an entire rugby team had taken over all the facilities. On the last day we were there i asked the receptionists if we wanted to stay another night how much would it be and they said they couldn't see, so go and look myself on the internet !! Took around twenty minutes to checkout as the THREE receptionists on the desk couldn't print me off an invoice so we just left with none of them saying thanks or goodbye..

As always staff courteous and helpful, Room not as well serviced as on previous visits, Instance mould on shower wall. Suffer from vertigo, so room requested that did not require crossing of bridge - request not met and no reason given for this.

There was a mix up while checking in which was quickly sorted. Booking arrangements were not correct on system. so rooms were not made up as how they should have been. Breakfast was ok but did not enjoy yogurt in big bowls left uncovered I find this unhygienic especially if there are flies around. house keeping were efficient sorting out a bedding problem..Enjoyed Jacuzzi pool , steam room and sauna. On my previous visit sauna was out of action in August last year..Breakfast lost personal touch used to be shown to table before now you find free table yourself. Carpets do need refreshing.

As part of my wife's 50th birthday celebration I took her to see Elton John at Cardiff City Stadium and booked the Novotel. The staff were wonderful from the minute we arrived and took great care of us. They made it very special - I had mentioned in passing that it was an important birthday not expecting anything but the hotel staff really spoiled us. Full marks!

Very comfortable and spacious room. During my stay internet collapsed and the hotel was not able to provide any alternative. Travelling for business what I am looking for is good connectivity. My room was not cleaned the second day of my stay (I arrived at 15:30h and it was not clean!). One of the elevators did not work. Overall, poor experience and not recommended at all.

Marta on reception was very helpful during check in but I have to say that this was probably where the good stuff I have to say stopped. I arrived late from London and as I was walking from Cardiff Central station, signage around the hotel isn't clear (for those not in a vehicle). Because of this I missed the last orders at the restaurant, and then got given the 24/7 menu which had only a few items available so felt rather pointless. The room (especially the bathroom) looks tired and in need of a refurb. The water from the tap was immediately scaldingly hot too. The fridge in the room was handy though. The TV didn't have signal for even some of the basic channels - again, just seems pointless if it can't be fit for purpose?