Classificação clientes Avis 4.3/5 9.387 comentários
Hotel ALLSAFE. Aprovado
Restaurante elegante e brasserie flexível
Nove salas iluminadas e versáteis para seu evento
Área de lazer com videogames para as crianças
A 15 minutos a pé até o Estádio Millennium
Passeio relaxante a lojas e vida noturna
Este hotel participa do Planet 21 e atua em favor da Hospitalidade Positiva.
CF10 4RT cardiff
E-mail de contato :H5982@accor.com
Check-in a partir das 14h00
Check out até as 12h00
THE GOODS SHED - FOOD LOUNGE Foto não contratual
Entretenha seu paladar no Novotel. Desfrute de uma série de pratos locais e internacionais simples, mas autênticos, em um ambiente casual.Seja para comer ou apenas beber algo, nosso restaurante possui o diferencial que você só encontra no Novotel.
Check-in a partir das - Check out até as
Espaçoso, de design contemporâneo e perfeitamente modulável, o quarto Novotel é um verdadeiro espaço para viver, adaptando-se a todas as exigências.
Quarto Standard com cama queen size + sofá conversível
Quarto Superior com Cama Queen Size
Quarto Executive com cama queen
Número de salas de reuniões: 10
Tamanho máximo: 210 m²
Capacidade máxima: 200 pessoas
Capacidade máxima para banquete: 160 pessoas
Avaliações 100% certificadas de hóspedes que realmente se hospedaram conoscoSaiba mais
linford63 11/09/2021 Avaliação certificada TripAdvisor
Rather over priced for room that looked tired and no robes or slippers as stipulated No 10% discount received Too many dogs hence rejected idea of restaurant meals outside patio area could have been cleaner Bar staff offered excellent attention
Disappointing and a bit grubby, sadly
s202021 10/09/2021 Avaliação certificada TripAdvisor
It's shocking to read through recent reviews and find myself nodding at all of the faults pointed out. I wish I had read them through properly, rather than relying on Novotel's previously good reputation. I have no idea how they're still making money, given the amount of refunds they're having to make. All of the carpets NEED a deep steam clean; there are marks everywhere. The whole place needs a once over. Luckily the bar/breakfast area felt the cleanest of all. Customer service at the desk was fair when I complained about the state of our room (marks on the curtains, the carpets, limescale/scum on the shower head and a horrid smell in the bathroom), but this hotel is nowhere near the standard it should be. Especially post-Covid! The staff at breakfast are the standout here. One older man with a bun in particular was attentive and kind, offering the professional service one would expect. The hotel needs more staff and a big clean. The pool facilities were fine, but they do need more chairs by the pool, or just another area to place your towel. When we went down we had to put our towels on the floor as the 4 chairs were taken. It was also a shame to see that they are using single-use bowls and cups at breakfast. Why not use proper ones? They are better for the environment (even if they are compostable cups, they are likely being thrown into the garbage, I'd guess, which means they just go to landfill anyway). All in all, it was a disappointment to see what could be a wonderful hotel really drop the ball. I sincerely wonder what the manager is doing. Frankly, I was hesitant to leave a terrible review as I know from experience that many will choose to punish staff, rather than taking the information on board and understanding why things are the way that are. Are they understaffed? Do the people in charge of this hotel ever actually 'stay' in these rooms? I doubt it. It's unfathomable that whoever is in charge does not take more pride in their hotel, ensuring that both staff and customers are happy. Currently, they're running this place into the ground.
pjacques19011962 26/08/2021 Avaliação certificada TripAdvisor
Disappointed at breakfast as our room was 220.00 per night plus 22.00 each for breakfast. I do not expect to be served with a paper cup for coffee and a plastic cup for juice. If you are served at the bar you get a cup and saucer. Also call me old fashioned but I do not expect guests to be allowed in for breakfast wearing their pj"s. Apart from that the hotel is OK but you would expect alot more for the money you pay. Also our shower was blocked when we arrived but was sorted without any fuss.
Cracking bars staff
GJGP 26/08/2021 Avaliação certificada TripAdvisor
Anthony and Andrew on the bar were excellent lads, as was the Polish girls, but her name alludes me. The location was great, over the smart bridge and you were in the shopping area, a short walk further and you were in the brewery quarter. plenty of good bars and eateries. The pool was a bit murky on the Sunday, but such is life, the steam and sauna were brilliant. We found the breakfast a bit wanting, not from the lack of food, just did not seem good enough for a 4 star hotel, and no cold cuts or cheeses. the sofa bed was a tight fit for a female adult and an 11 year old girl
WestonGrockle 19/08/2021 Avaliação certificada TripAdvisor
We had an enjoyable stay, made even better as we could bring the dog with us (he slept in his crate). Sofa bed was made up for 14 year old daughter (bedding was creased, but clean). Paper and plastic cups provided. Good location, central to centre (approx 5min walk). Room was on 4th floor, but was also good to be able to open the window as air con didn't seem to work. Queue to use the pool, was over 30mins, but this was more down to Covid rules. Luckily spotted the sheets in reception for booking slot for breakfast. Sheets said continental would be served so nice surprise when cooked was also available. Overall, a pleasant stay!
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