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Hotel Novotel Cardiff Centre 4 estrelas

Classificação clientes Avis 4.3/5 9.387 comentários

Hotel ALLSAFE. Aprovado

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Quarto 1

Melhor preço garantido

Como funciona?
+ 16 Serviços

Extras do hotel

  • Restaurante elegante e brasserie flexível

  • Nove salas iluminadas e versáteis para seu evento

  • Área de lazer com videogames para as crianças

  • A 15 minutos a pé até o Estádio Millennium

  • Passeio relaxante a lojas e vida noturna

Este hotel participa do Planet 21 e atua em favor da Hospitalidade Positiva.

Localização do hotel

Novotel Cardiff Centre

Schooner Way
Atlantic Wharf
CF10 4RT cardiff
united kingdom

Tel: +442921132800

Fax: (+44)292/0481491

Check-in a partir das 14h00

Check out até as 12h00

  • De avião

    BRISTOL AIRPORT A 40,23 km / 25 milhas

  • De avião

    CARDIFF WALES ARPT A 40,23 km / 25 milhas

  • De avião

    LONDON HEATHROW APT A 241,38 km / 150 milhas

  • De trem

    CARDIFF CENTRAL A 1,61 km / 1 milhas

GPS:51.47643, -3.167866

Serviços de hotéis

THE GOODS SHED - FOOD LOUNGE Foto não contratual

Entretenha seu paladar no Novotel. Desfrute de uma série de pratos locais e internacionais simples, mas autênticos, em um ambiente casual.Seja para comer ou apenas beber algo, nosso restaurante possui o diferencial que você só encontra no Novotel.

Serviços no hotel e nas proximidades

Check-in a partir das - Check out até as

Em resumo

  • Piscina
  • Estacionamento
  • Restaurante
  • Hotel com acesso para cadeira de rodas
  • Bem-estar
  • Wi-Fi
  • Café da manhã
  • Bar
  • Salas de reunião
Serviço de buffet
  • Um Restaurante
  • Um Bar
  • Café da manhã
    • Expresso
  • Serviço de quartos
    • Lanches frios
    • Pratos quentes
Reuniões/Eventos
  • Sem Sala de reunião
Acessibilidade
  • Hotel com acesso para cadeira de rodas
Serviços e equipamentos de hotel
  • Informações do hotel
    • 138 quartos
    • 6 quartos para pessoas com mobilidade reduzida
    • Sem quarto para famílias
    • 5 quartos contíguos
    • Sem quarto para não fumadores
    • 5 pisos
  • Idiomas falados no hotel
    • Alemão
    • Inglês
    • Espanhol
    • Francês
    • Italiano
    • Polonês
    • Português
  • Wi-Fi
    • WIFI nas áreas comuns
    • WIFI no hotel
    • Internet de alta velocidade
  • Instalações para pessoas com mobilidade reduzida
  • Propriedade 100% para não fumantes
  • Instalações para check-in e check-out
    • Check-out tardio
    • Check-out expresso
    • Check-in expresso
Acesso à acomodação
  • Novotel Cardiff - pago Custo adicional
    • No local
    • 125 vagas de estacionamento
    • Privado
    • Estacionamento aberto 24/7
Bem-estar
  • Inbalance Wellness by Novotel.
    • Coberto
    • No local
  • Inbalance Wellness by Novotel
    • No local
    • Jacuzzi/banho com hidromassagem Atualmente indisponível
    • Massagem
    • Sala e sauna Atualmente indisponível
Família
  • Serviços para crianças
    • Canais de TV de desenhos infantis

Nossas acomodações

Espaçoso, de design contemporâneo e perfeitamente modulável, o quarto Novotel é um verdadeiro espaço para viver, adaptando-se a todas as exigências.

Suas reuniões e eventos

Nossas salas de reuniões

  • Número de salas de reuniões: 10

  • Tamanho máximo: 210

  • Capacidade máxima: 200 pessoas

  • Capacidade máxima para banquete: 160 pessoas

Saiba mais

Avaliações dos nossos hóspedes para
Novotel Cardiff Centre

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL 4.3/5

9.387 comentários

Classificação no TripAdvisor 4.0/5

2.693 comentários

wales visit

Classificação TripAdvisor 3.0/5

linford63 11/09/2021 Avaliação certificada TripAdvisor

Rather over priced for room that looked tired and no robes or slippers as stipulated No 10% discount received Too many dogs hence rejected idea of restaurant meals outside patio area could have been cleaner Bar staff offered excellent attention

Thank you for your feedback, we treat all comments with the utmost seriousness and your comments are really important to us. Kind regards,

Disappointing and a bit grubby, sadly

Classificação TripAdvisor 2.0/5

s202021 10/09/2021 Avaliação certificada TripAdvisor

It's shocking to read through recent reviews and find myself nodding at all of the faults pointed out. I wish I had read them through properly, rather than relying on Novotel's previously good reputation. I have no idea how they're still making money, given the amount of refunds they're having to make. All of the carpets NEED a deep steam clean; there are marks everywhere. The whole place needs a once over. Luckily the bar/breakfast area felt the cleanest of all. Customer service at the desk was fair when I complained about the state of our room (marks on the curtains, the carpets, limescale/scum on the shower head and a horrid smell in the bathroom), but this hotel is nowhere near the standard it should be. Especially post-Covid! The staff at breakfast are the standout here. One older man with a bun in particular was attentive and kind, offering the professional service one would expect. The hotel needs more staff and a big clean. The pool facilities were fine, but they do need more chairs by the pool, or just another area to place your towel. When we went down we had to put our towels on the floor as the 4 chairs were taken. It was also a shame to see that they are using single-use bowls and cups at breakfast. Why not use proper ones? They are better for the environment (even if they are compostable cups, they are likely being thrown into the garbage, I'd guess, which means they just go to landfill anyway). All in all, it was a disappointment to see what could be a wonderful hotel really drop the ball. I sincerely wonder what the manager is doing. Frankly, I was hesitant to leave a terrible review as I know from experience that many will choose to punish staff, rather than taking the information on board and understanding why things are the way that are. Are they understaffed? Do the people in charge of this hotel ever actually 'stay' in these rooms? I doubt it. It's unfathomable that whoever is in charge does not take more pride in their hotel, ensuring that both staff and customers are happy. Currently, they're running this place into the ground.

Stay

Classificação TripAdvisor 3.0/5

pjacques19011962 26/08/2021 Avaliação certificada TripAdvisor

Disappointed at breakfast as our room was 220.00 per night plus 22.00 each for breakfast. I do not expect to be served with a paper cup for coffee and a plastic cup for juice. If you are served at the bar you get a cup and saucer. Also call me old fashioned but I do not expect guests to be allowed in for breakfast wearing their pj"s. Apart from that the hotel is OK but you would expect alot more for the money you pay. Also our shower was blocked when we arrived but was sorted without any fuss.

Cracking bars staff

Classificação TripAdvisor 4.0/5

GJGP 26/08/2021 Avaliação certificada TripAdvisor

Anthony and Andrew on the bar were excellent lads, as was the Polish girls, but her name alludes me. The location was great, over the smart bridge and you were in the shopping area, a short walk further and you were in the brewery quarter. plenty of good bars and eateries. The pool was a bit murky on the Sunday, but such is life, the steam and sauna were brilliant. We found the breakfast a bit wanting, not from the lack of food, just did not seem good enough for a 4 star hotel, and no cold cuts or cheeses. the sofa bed was a tight fit for a female adult and an 11 year old girl

Great stay

Classificação TripAdvisor 4.0/5

WestonGrockle 19/08/2021 Avaliação certificada TripAdvisor

We had an enjoyable stay, made even better as we could bring the dog with us (he slept in his crate). Sofa bed was made up for 14 year old daughter (bedding was creased, but clean). Paper and plastic cups provided. Good location, central to centre (approx 5min walk). Room was on 4th floor, but was also good to be able to open the window as air con didn't seem to work. Queue to use the pool, was over 30mins, but this was more down to Covid rules. Luckily spotted the sheets in reception for booking slot for breakfast. Sheets said continental would be served so nice surprise when cooked was also available. Overall, a pleasant stay!

Family weekend Break

Classificação TripAdvisor 3.0/5

856kerry 01/08/2021 Avaliação certificada TripAdvisor

We stayed here for 3 nights and all together had 6 rooms. Out of those 6 rooms 2 had air conditioning that was working. When we complained about it we were told by the rather rude and grumpy man on reception that more of the rooms had broken air conditioning than rooms with it working. He was clearly fed up of having to apologise for this. Maybe the Hotel Group Accor would like to invest some money into this hotel in order to boost staff morale and guest satisfaction… either way the hot rooms really put a dampener on the sleep quality. The breakfast staff were amazing and they couldn’t do enough for you ( unlike the grumpy reception staff) breakfast was hot fresh and very tasty. Booking Breakfast slots was an easy process and had to be done due to covid restrictions. On the last day we had until 12 noon to check out. One of our party took some of their items down to the car leaving 2 dresses in the wardrobe until last minute. When they returned to the room to collect the dresses they found housekeeping in the room already and the dresses had been removed. They asked housekeeping where had the dresses gone and after a few minutes and some rummaging she produced one of the dresses bundled up and wrapped in a plastic bag. The other dress had vanished. We then went to speak to reception who said our only option was to call the police. Why housekeeping was in the room before checkout we have no idea…. Our room keys also had stopped working before 12 and we had to ask to get back into our rooms at 11.30am.

Not really for us

Classificação TripAdvisor 3.0/5

Holidaymakers17 06/03/2020 Avaliação certificada TripAdvisor

We had expected a hotel where we could relax, have a quiet dinner with good food but this was really for the younger traveller. Blaring music, rustic cocktail style restaurant with TVs, Hen parties and really poor quality but expensive food. The room was quite nice but there was an awful smell from the plug holes which were blocked. The hotel was in a business area so there was no where else to eat locally. The breakfast was nice but we wouldn't stay again. It was a special occasion for us but the stay didn't live up to it sadly

Standard Room

Classificação TripAdvisor 5.0/5

mummymandy1208 21/02/2020 Avaliação certificada TripAdvisor

We had booked a standard room for two adults and two toddlers, we booked online and requested a cot for the room for our one year old, and would have used the sofa bed for our three year old, on arrival we were informed the standard room would not accommodate a cot and we were subsequently upgraded to an executive room. The staff were so polite, friendly and welcoming, the room was spotless and suited to our needs. We were able to park in the hotel car park which was great though cost an extra £12 per day. we were able to leave the car and walk into town so no additional parking costs. The pool was lovely and clean and warm enough for the children, the Jacuzzi was a little cool but the steam room was perfect. Breakfast was self serve with a vast selection including a make your own pancake machine which was super easy to use. We ate supper in the bar one evening and found the food to be good value for the price paid. I would highly recommend the Novotel Cardiff to other family groups.

Thank you for your very kind words. Very much appreciated and our team will be delighted to hear that you enjoyed yourselves. Look forward to welcoming you back! Warm regards,

Cardiff City Shopping Trip

Classificação TripAdvisor 4.0/5

nroberts2020 Family - 02/01/2020 Avaliação certificada TripAdvisor

Little Xmas shopping expedition with 2 teenage daughters. Location good, only a short walk to town. Staff attentive and helpful. On site bar restaurant good. Disappointed with room appearance and cleanliness. Tired décor, and bathroom floor not clean or free from other persons hairs. Excellent breakfast choice and plentiful on offer. Overall pretty good, but room let it down. Would stay again though at the price we paid, not the walk-in rates.

Thank you for taking the time to write a review.Happy to hear that you enjoyed our location, the attentiveness of our team and the breakfast.Really sorry to hear about the cleanliness of the room, I can assure you the matter is being looked in to and has been dealt with accordingly. Please let me know of your future plans in order for us to upgrade you on your next trip.Look forward to welcoming you back soon. Warm regards,

Overall ok but not as good as previous visist

Classificação TripAdvisor 3.0/5

2021steven19 Family - 24/12/2019 Avaliação certificada TripAdvisor

The stay was ok, and service from the staff was very good, but the cleanliness of the room as below a Standard I would expect. The bath had residue of shaved hair from the previous Occupant clearly visible. This was not the case in previous visits.

Thank you for your comments, we can assure you the matter is being looked in to and will be dealt with accordingly. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Kind regards,

Novotel Cardiff Great

Classificação TripAdvisor 5.0/5

popey122 Couples - 24/12/2019 Avaliação certificada TripAdvisor

Stayed at the Novotel hotel with my wife for her 40th bday, we had a great time there. Room was spotles, the staff were all friendly , helpful and leisure facilities and pool were perfect . would defo recommend.

Thank you very much for your review - delighted that you enjoyed your visit on the 40th birthday of your wife, this means a lot to us! We wish you a Happy and Prosperous new year and look forward to welcoming you back soon. Warmest regards

Great hotel, great view from the top floor

Classificação TripAdvisor 5.0/5

antoinel Business - 11/12/2019 Avaliação certificada TripAdvisor

Excellent hotel, spacious room and comfortable bed. Beautiful pool area, I never stay anywhere else when in Cardiff ! Ideally located, close to city centre and various train stations. Also, very nice dining area.

Thank you for taking the time to write a review. I am delighted that you enjoyed your experience with us and the convenience of our location to explore Cardiff.We look forward to seeing you again in the near future! Warm regards,

Novotel

Classificação TripAdvisor 4.0/5

d h Business - 23/11/2019 Avaliação certificada TripAdvisor

This is one of our favourite hotels. The only issues are the usual.... poor soundproofing!!! Such a shame as they have a great hotel that wasn’t quite given enough investment. Only other point is half the hotel has air con and the other half doesn’t.

Thank you for posting your thoughts on here. We really value your feedback. By the way, we have 100 rooms with air conditioning and 38 rooms with air cooling which proves to be a very effective system found in most of the hotels in UK. Related to the sound proofing, please rest assured that whilst we acknowledge that the issue was unprecedented, we will further investigate to find the possible cause. I couldn't find any reports of the matter during your stay.We look forward to welcoming you back. Kind regards,

Back again....

Classificação TripAdvisor 5.0/5

simonrivara Family - 12/09/2019 Avaliação certificada TripAdvisor

I always use this hotel and it never lets me down. I keep on coming back with my family as it offers great leisure facilities with a well maintained gym & pool, one of the best hotel breakfasts around and is in a prime location close to Cardiff Central station.

Thank you for your kind comments and compliments – I am delighted that you enjoyed your experience and look forward to welcoming you back again soon! Warmest regards,

Nice hotel, shame about the unfriendly staff

Classificação TripAdvisor 3.0/5

ArtyPhil Family - 03/09/2019 Avaliação certificada TripAdvisor

Stayed here with my son for two nights, had stayed last year so thought it would be nice to do so again, however, from the moment we arrived till the moment we left i don't think any member of staff either said hello or could even manage a smile. At check-in was rudely told to pay upfront before we saw the room or we couldn't stay, and would need to pay an extra deposit of £ 40 per night should we want to charge any food or drinks to the room with any change being refunded after 5-7 days. Went to use the pool / sauna on the first day only to find an entire rugby team had taken over all the facilities. On the last day we were there i asked the receptionists if we wanted to stay another night how much would it be and they said they couldn't see, so go and look myself on the internet !! Took around twenty minutes to checkout as the THREE receptionists on the desk couldn't print me off an invoice so we just left with none of them saying thanks or goodbye..

Thank you for your feedback, we treat all comments with the utmost seriousness and will be investigating the matter accordingly. Kind regards,

mould growing in the shower

Classificação TripAdvisor 3.0/5

4lurryKnox Solo travel - 20/08/2019 Avaliação certificada TripAdvisor

As always staff courteous and helpful, Room not as well serviced as on previous visits, Instance mould on shower wall. Suffer from vertigo, so room requested that did not require crossing of bridge - request not met and no reason given for this.

Thank you for your comments, we can assure you the matter is being looked in to and will be dealt with accordingly. Kind regards,

Enjoyable relaxing stay

Classificação TripAdvisor 4.0/5

shaznay211 Family - 31/07/2019 Avaliação certificada TripAdvisor

There was a mix up while checking in which was quickly sorted. Booking arrangements were not correct on system. so rooms were not made up as how they should have been. Breakfast was ok but did not enjoy yogurt in big bowls left uncovered I find this unhygienic especially if there are flies around. house keeping were efficient sorting out a bedding problem..Enjoyed Jacuzzi pool , steam room and sauna. On my previous visit sauna was out of action in August last year..Breakfast lost personal touch used to be shown to table before now you find free table yourself. Carpets do need refreshing.

Thank you for taking the time to tell us about your stay at our hotel. I was very disappointed to hear that your experience did not meet your expectations. Please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every guest and your feedback is very important to us. I would like to confirm that we are taking the appropriate measures to address your concerns and prevent future occurrence. We appreciate your feedback, and I hope that you will give us the opportunity to welcome you back in the near future and provide you with a genuine hassle-free experience. We hope to better serve you in the future.

Fabulous stay in Cardiff!

Classificação TripAdvisor 5.0/5

Mark S Couples - 30/06/2019 Avaliação certificada TripAdvisor

As part of my wife's 50th birthday celebration I took her to see Elton John at Cardiff City Stadium and booked the Novotel. The staff were wonderful from the minute we arrived and took great care of us. They made it very special - I had mentioned in passing that it was an important birthday not expecting anything but the hotel staff really spoiled us. Full marks!

Thank you for your kind comments and compliments & you are very welcome – I am delighted that you enjoyed your stay & look forward to welcoming you back again soon. Kind regards,

Not for business trips

Classificação TripAdvisor 2.0/5

Daniel M Business - 24/06/2019 Avaliação certificada TripAdvisor

Very comfortable and spacious room. During my stay internet collapsed and the hotel was not able to provide any alternative. Travelling for business what I am looking for is good connectivity. My room was not cleaned the second day of my stay (I arrived at 15:30h and it was not clean!). One of the elevators did not work. Overall, poor experience and not recommended at all.

Thank you for posting your thoughts on here. We really value your feedback. Kind regards

Could be significantly better

Classificação TripAdvisor 3.0/5

MishMashed Business - 10/06/2019 Avaliação certificada TripAdvisor

Marta on reception was very helpful during check in but I have to say that this was probably where the good stuff I have to say stopped. I arrived late from London and as I was walking from Cardiff Central station, signage around the hotel isn't clear (for those not in a vehicle). Because of this I missed the last orders at the restaurant, and then got given the 24/7 menu which had only a few items available so felt rather pointless. The room (especially the bathroom) looks tired and in need of a refurb. The water from the tap was immediately scaldingly hot too. The fridge in the room was handy though. The TV didn't have signal for even some of the basic channels - again, just seems pointless if it can't be fit for purpose?

Thank you for your comments, we can assure you the matter is being looked in to and will be dealt with accordingly. Kind regards

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