Novotel Cardiff Centre 4 estrelas

Just returned from a trip to this hotel, the hotel itself was located in a great location to the centre. I booked this hotel for a couples break with the pool/spa facilities, unfortunately upon arrival I was told the pool was out of use which changed our plans completely. The check in service was questionable, I believe the girl was in training, but more training is required. Car parking was expensive compared to alternative locations, the room was very basic for a superior room, it was located in the older side of the building. The deadlock on the door broken and the air conditioning / heat unit was literally the loudest thing I’ve ever heard whilst trying to sleep. Imagine dreaming of being in a washing machine. Housekeeping also took 1/2 out towels after night 1, never returning any more, so we had to make do! The amount of security in the building is off putting aswell, why are they even there? They just mope around all day. Check out was none existent, didn’t even ask the question ‘how was your stay?’ So no opportunity to mention my comments. Won’t stay here again, expensive for the service you recieve.

Visited with work as the hotel looked big and had a pool. Apon arrival…. . The pool was out of order . Dusty room . Fridge broken . Dirty carpet . No heating (just a falling apart oil radiator) Apparently the heating hasn’t worked since 2017 . Grubby walls . Manky toilet fan . Something brown stain on the curtains . The downstairs bar smells of sewage and was polar cold The only positive part was that the EV car charger worked outside I should have slept in the car I won’t be visiting again (see pictures)

Shocking service from this hotel . Have to pay a security deposit for the room which is fair enough as it is for damage to the room . We check in no issue . Stayed no issue and checkout out no damage or anything to the room. Asked about our deposit and they said it will be back within a couple of hours . 3 DAYS LATER AND STILL NO DEPOSIT BACK . I have rang the hotel and management several times and have been next to no help . They will not give our money back because we only gave in 1 KEYCARD . ABSOLUTLY DISCUSTED WITH THIS HOTEL no deposit because we didn't give in the 2nd keycard . DO NOT USE THEY WILL FIND ANYWAY TO KEEP YOUR SECURITY DEPOSIT I have now gone to citizens advice and trading standards and headoffice . SHOCKING SERVICE .

Me and my children were excited to stay and one of the main reasons we booked was because of the pool facilities, but due to the pool heater breaking we couldn't swim. I had even phoned one day in advance to see if the pool was open, to which they said yes. My children were so disappointed so I looked at some reviews. The pool has been shut since the end of December. Very disappointed and will not stay again. We used to stay a lot here and it has gone downhill.

We chose this hotel because of the swimming facilities. However, we were unable to use this due to a heating issue that could not be fixed. They explained as it was over the holiday season they were unable to find someone to fix it. We got offered a complementary breakfast instead which we accepted. In their defence, they communicated this 3 days before we arrived. The rooms are ok but you can tell they are not very clean. The floor carpets are especially dirty and have seen better days. The windows needed to have cardboard put on them as the glass was banging back and forth from the wind. They staff said they are replacing them. Not sure if it is true. The room facilities were ok. They have a what’s app number to communicate with the staff as their no phones in the rooms which I was ok with as they answered really promptly. The staff were friendly but there was one staff member who stood out. His name was Lit. Lit was amazing. He was always happy to help and even took personal interest in the guests and spoke to them. On a few occasions I noticed he alone was the only staff present during breakfast and he managed all the guests alone. Not a bad hotel but could definitely improve in their cleaning. I’ve been to other UK four star hotels and they were immaculate. Lit deserves a raise too!!