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Mercure Nadi 3 stars

Customer review rating (ALL Rating) 3.7/5 2,107 reviews

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Mercure Nadi
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+ 19 Services

Hotel extras

  • Located on 5acres of tropical gardens

  • Breakfast from 6am

  • Private balconies overlooking the pool or the tropical gardens

  • Complimentary shuttle bus transfer to and from Airport daily

  • Spa, Hair and Beauty Salon

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Nadi

Queens Road
Nadi Airport
 nadi
fiji

Tel: +6796722255

Fax: (+679)6720187

Check-in from 14h00

Check out up to 11h00

  • LOCAL BUS:  VARIOUS

  • By plane

    NADI AIRPORT At 7km / 4.35 miles - Shuttle free

  • By boat

    PORT OF DENARAU At 8km / 4 miles

  • By helicopter

    PORT OF DENARAU At 8km / 4.97 miles

GPS:-17.777908, 177.432386

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar

ROKETE (CLOSED)

Currently unavailable

| CLOSED UNTIL FURTHER NOTICE | Rokete Restaurant offers delicious international cuisine, friendly, efficient service and a relaxed atmosphere. Also offering Al Fresco style dining overlooking the hotels manicured gardens next to the pool.

Our accommodation(s)

We have the solution for your perfect holiday. Stay in the airconditioned Superior Room, our spacious Deluxe Room Queen with private balcony and overlooking the pool or garden, or Deluxe Room King for an even more comfortable night sleep.

Our guest reviews for
Mercure Nadi

100% genuine reviews from our guests

Find out more

ALL Rating 3.7/5

2,107 reviews

TripAdvisor Rating 3.0/5

974 reviews

It was a good relaxing stay

Customer review rating 3.5/5

Radhika Families - 23/03/2020 Confirmed reviews ALL

It was a friendly and relaxing stay. Lighting at night should be more, it seemed too dark.

Well located

Customer review rating 2.5/5

Russell Business - 09/03/2020 Confirmed reviews ALL

The motel needs a upgrade, friendly staff, Great location for restaurants

Dear Russell V., Thank you for taking the time to tell us about your experience at the Mercure Nadi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vaseva Natadra

Good stay

Customer review rating 4.5/5

Avnith A. S. Solo - 08/03/2020 Confirmed reviews ALL

Overoll stay was just Awosome and really had a good time

Dear Avnith S., We very much appreciate your comments regarding your stay at the Mercure Nadi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Very old rooms, dirty tiles

Customer review rating 0.5/5

Anonymous Business - 06/03/2020 Confirmed reviews ALL

Room is too old and not worth $187, and breakfast selection is poor - especially the cooked breakfast range.

Dear Amrish .., Thank you for taking the time to tell us about your experience at the Mercure Nadi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vaseva Natadra

Well located.

Customer review rating 4.0/5

Dilo M. Couples - 28/02/2020 Confirmed reviews ALL

Had issue with the Air-condition - not working. Car par - full and have to go to the overlow yard

Comfortable stay

Customer review rating 4.0/5

Brererabbit Business - 26/02/2020 Confirmed reviews ALL

Staff were very friendly, pool clean and inviting and the rooms satisfactory with all you need for an overnight stay.

We left early

Customer review rating 1.0/5

Aoife Friends - 26/02/2020 Confirmed reviews ALL

Very bad area, we found bugs in our room, big X marks across all windows like in a horror movie. The room was dated. Breakfast was below standard with bugs found in the jars, stale bread. We left as soon as we woke up to go to another hotel.

Dear Aoife R., Thank you for taking the time to tell us about your experience at the Mercure Nadi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vaseva Natadra

well located great staff

Customer review rating 4.5/5

Umesh C. Families - 25/02/2020 Confirmed reviews ALL

great staff great location well maintained rooms

Good stay

Customer review rating 4.0/5

Muge H. Couples - 17/02/2020 Confirmed reviews ALL

The staff are very friendly. They are clean but they could be cleaner. They need to do repairs in and out of the rooms. Especially with the balconies. They were loose and we were in danger.

Dear Muge H., Thank you for taking the time to tell us about your experience at the Mercure Nadi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vaseva Natadra

Friendly service

Customer review rating 4.5/5

Manoj Families - 17/02/2020 Confirmed reviews ALL

Centrally located, Friendly service ,

Dear Manoj C., We very much appreciate your comments regarding your stay at the Mercure Nadi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vaseva Natadra

Excellent food and service pity about the room

Customer review rating 2.5/5

Don G. Families - 16/02/2020 Confirmed reviews ALL

We have been staying at the hotel on most of our visits to Fiji over the last 20 years. This year the service was excellent as usual and the food choices had been updated to provide local food that was excellent. However we felt for the staff as the hotel dies not appear to have had a full maje over since we first stayed there. Staff are ding all they can but are being left out to dry by no renovations and the shabby state of the rooms. A further negative is that for the first time ever we had mosquitoes and cockroaches in the room which was not pest tight through sagging front door. It is about time that management organises a renovation for this fantastic little hotel. Again i want ro stress that the staff and food choices are great with great service but it is time for renovations to begin again b

Dear D M G., Thank you for taking the time to tell us about your experience at the Mercure Nadi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Our Team are indeed our Assets and they strive to make all guest stay as comfortable as they can. Our Hotel is indeed in need of refurbishment and I believe the owners are working towards this. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vaseva Natadra Hotel Manager

Well located

Customer review rating 3.5/5

Asenaca J. R. Business - 11/02/2020 Confirmed reviews ALL

It was ok. When we checked in there was only one bath towel and a bath mat. In my booking i stated that there was 2 adults my husband and i. Also we were out the whole day the second day of our stay and got back to our suprise our room was not yet serviced. But our stay was ok.

Dear Asenaca R., We very much appreciate your comments regarding your stay at the Mercure Nadi. It is always a pleasure to receive constructive comments We apologies for the inconvenience caused during your stay regarding towels and Servicing of your room.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vaseva Natadra Hotel Manager

Good

Customer review rating 3.5/5

Harry Families - 08/02/2020 Confirmed reviews ALL

Overall it was good very good staff and they have airport pick up and drop it was a bonus

Dear Harisha S., We very much appreciate your comments regarding your stay at the Mercure Nadi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vaseva Natadra

Unprofessional

Customer review rating 2.0/5

Frank Couples - 07/02/2020 Confirmed reviews ALL

Requested a wake up call to ensure I wouldn't miss an early flight - no call made. Fortunately my alarm didn't let me down. When awaiting for an airport transfer that morning (organised the evening before) 15 other travelers were waiting also with only one small mini bus on hand. After raising the concern politely, Mercure organised taxi's so all was good in the end. Rooms were clean but lacking maintenance. Staff were very friendly.

Dear Maria G., Thank you for taking the time to tell us about your experience at the Mercure Nadi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vaseva Natadra

Well located right next to office and central to nadi

Customer review rating 5.0/5

Frisco 4. Business - 03/02/2020 Confirmed reviews ALL

Loved it, room was awesomely prepared and excellent service

Dear Francis C., We very much appreciate your comments regarding your stay at the Mercure Nadi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vaseva Natadra

ok for a short stay

TripAdvisor rating 3.0/5

Aundre2020traveller Business - 03/02/2020 TripAdvisor review

reception staff not very helpful, any request was handled with unhelpful replies, tried to ask with assistance for airport bus, but it seems the question with time table was to hard to be helpful. However not the first time that the reception staff behave in this manner at this hotel, all other staff were most helpful.

Bula Aundre2020traveller, Thank you for taking the time to tell us about your experience at the Mercure Nadi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies for the unbecoming behavior of our Customer Services Agent Front of House. We have discussed your feedback at length with all our team members and will ensure that we improve on this. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vaseva Natadra Hotel Manager

Location is very handy

Customer review rating 5.0/5

Mohammed K. Business - 01/02/2020 Confirmed reviews ALL

Staffs are good.

Dear Mohammed k., We very much appreciate your comments regarding your stay at the Mercure Nadi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vaseva Natadra

Location is good

Customer review rating 4.0/5

Narendra S. Couples - 31/01/2020 Confirmed reviews ALL

Prices for is items not worth buying

Brief stay but a good one!

Customer review rating 4.0/5

Shareen Families - 30/01/2020 Confirmed reviews ALL

Room was in good condition with friendly and efficient ambassadors.Food was scrumptious.

Good stay and location

Customer review rating 4.0/5

Manasa Couples - 28/01/2020 Confirmed reviews ALL

Rooms and sizes were good but service at dinning area needs improvement

Dear Manasa B., We very much appreciate your comments regarding your stay at the Mercure Nadi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vaseva Natadra Hotel Manager

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