Mercure Nadi 3 stars

Dear Aman S., Thank you for taking the time to share your concerns regarding your recent stay with us. We sincerely regret to learn that you experienced discomfort during your visit. Please be assured that our hotel takes all matters relating to guest health, safety, and cleanliness extremely seriously. We maintain stringent housekeeping standards and conduct regular preventative pest-control inspections and treatments through qualified professional providers as part of our ongoing commitment to maintaining a clean and comfortable environment for all guests. Following your report to our Reception team, the matter was noted and reviewed in accordance with our internal procedures. However, after assessment and inspection, no evidence of bed bug activity was identified in the room or surrounding areas. It is important to note that skin reactions, irritation, or bite marks can arise from a number of environmental or personal factors and cannot be conclusively attributed to bed bugs without verified evidence or professional medical confirmation. While we understand your concern and appreciate you bringing it to our attention, we must also respectfully clarify that the hotel cannot accept liability for allegations that remain unsubstantiated following inspection and review. Nevertheless, we value all guest feedback as it allows us to continuously monitor and uphold our service and cleanliness standards. Our team remains committed to providing a safe, hygienic, and welcoming environment for every guest, and we appreciate the opportunity to address your concerns professionally and transparently. Kind Regards Jack Work General Manager Mercure Nadi

Dear Mike B., Thank you for taking the time to share your feedback following your stay with us. We are pleased to hear that you found our hotel to be a good mid-range option in Nadi and appreciated the cleanliness and overall comfort of the property. Your feedback regarding the condition of the complex and the air conditioning settings are also greatly appreciated, as they help us identify areas where we can improve the guest experience. We apologize for the discomfort caused by the room temperature during your stay. Please be assured that your feedback has been shared with our Maintenance team for review. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back in the future for an even more enjoyable stay. Kind Regards Jack Work General Manager Mercure Nadi

Dear T. Anscombe, Thank you for taking the time to share your feedback following your recent stay with us. Please accept our sincere apologies for the inconvenience caused by the lack of towels during your stay. We understand how frustrating this must have been, and we appreciate your patience and understanding. We are pleased to hear that, aside from this issue, you were generally happy with your stay experience. Regarding your invoice, we will arrange for it to be sent to T.… shortly. Thank you once again for your feedback, as it helps us improve our service. We hope to have the opportunity to welcome you back again in the future. Kind Regards Jack Work General Manager Mercure Nadi

Dear Kantera A., Thank you for taking the time to share your feedback with us. We are pleased to hear that you found our hotel convenient to both the town and the airport, and that you enjoyed your overall stay. We also appreciate you bringing the issue regarding the marks on the door to our attention. We understand how this may have caused concern and affected your sense of security. Please be assured that our Maintenance team has been informed and will inspect and address the matter promptly to ensure our guests continue to feel safe and comfortable during their stay. Thank you once again for your valuable feedback. We truly appreciate your feedback, as they help us improve our facilities and guest experience. We look forward to welcoming you back in the future. Kind Regards Jack Work General Manager Mercure Nadi

Dear Mark F., Thank you for taking the time to share your feedback with us. We truly appreciate your loyalty and your honest feedback regarding your recent stay. We are pleased to hear that you enjoyed the intimate atmosphere of the hotel and appreciated the relaxed environment with fewer guests. At the same time, we acknowledge your concerns regarding the hotel's aging facilities and the simplicity of some of our offerings. Your feedback is extremely valuable and has been shared with our management team as we continue to review opportunities for improvements and enhancements to the guest experience. Our goal is always to provide a comfortable, memorable, and high-quality stay for all our valued members. Thank you once again for your continued support and for helping us improve. We look forward to welcoming you back in the future and providing an even better stay experience. Kind Regards Jack Work General Manager Mercure Nadi