Mercure Nadi 3 stars

Dear Sari O., Thank you for taking the time to share your feedback following your recent stay with us. We are delighted to learn that you found our team to be friendly and your room clean and well-presented. Your kind feedback is sincerely appreciated and will be shared with our team as encouragement to continue delivering a high standard of service. At the same time, we regret to hear that your stay was impacted by noise due to the proximity of your room to the staircase. Please accept our sincere apologies for any inconvenience caused. While such areas are part of the building’s layout, we fully understand the importance of a quiet and restful environment for our guests. For future stays, we would be pleased to allocate a room in a quieter location, subject to availability. Thank you once again for your valuable feedback. We truly appreciate your support and look forward to welcoming you back for a more comfortable and enjoyable experience. Kind Regards Jack Work General Manager Mercure Nadi

Dear Hussain M., Bula and thank you for choosing to stay with us at Mercure Nadi, and for taking the time to share your feedback. We are truly delighted to hear that your first stay with us was an enjoyable one, even though it was a short visit. It is especially pleasing to know that you had a fantastic overall experience, and we sincerely appreciate your kind intention to return for a longer stay in the future. At the same time, please accept our apologies for the inconvenience caused by the bathtub not functioning as expected. This is certainly not the standard we strive to maintain, and your feedback has been shared with our Engineering team to ensure the matter is promptly addressed and rectified. We greatly value your feedback, as they assist us in continually improving our facilities and guest experience. It would be our pleasure to welcome you back for a longer and even more comfortable stay on your next visit. Vinaka vakalevu once again for your feedback. Kind Regards Jack Work General Manager Mercure Nadi

Dear Sheron D., Thank you for taking the time to share your feedback following your recent stay with us. Please accept my sincere apologies that your experience did not meet your expectations, particularly in relation to the condition and cleanliness of your room, the presentation of glassware at the bar, and the quality of our breakfast offering. These are fundamental aspects of our service, and it is very concerning to learn that we fell short on this occasion. Your comments regarding the dated condition of the room and overall upkeep have been carefully noted. While we acknowledge that certain areas of the property reflect its age, this does not excuse any lapse in cleanliness or maintenance standards. I have shared your feedback with our Housekeeping, Food & Beverage, and Engineering teams for immediate review and corrective action. Additionally, your remarks regarding the toaster and food quality have been addressed with our culinary team to ensure consistency and improvement. I am, however, pleased to note your kind recognition of our Chef at the grill. Your acknowledgment of her service is greatly appreciated, and I will ensure she is personally commended. We also regret that you did not feel your stay represented value for money. Please be assured that we continuously review our pricing in line with market conditions and the level of service we strive to deliver, and feedback such as yours is invaluable in guiding our improvement efforts. Thank you once again for bringing these matters to our attention. We sincerely hope to have the opportunity to restore your confidence in us on a future visit. Kind Regards Jack Work General Manager Mercure Nadi

Dear John/Lee N., Thank you for taking the time to share your kind feedback following your recent stay with us. We are truly delighted to hear that you found our team to be welcoming, enjoyed the quality of our food offerings, and considered your experience to be of great value. Your positive comments are greatly appreciated and serve as a wonderful motivation for our team to continue delivering warm hospitality and memorable experiences to all our guests. It was a pleasure having you stay with us, and we sincerely look forward to welcoming you back again in the near future. Kind Regards Jack Work General Manager Mercure Nadi

Dear Taua F., Vinaka vakalevu for choosing to stay with us again at Mercure Nadi and for taking the time to share such a thoughtful review of your recent experience. We are truly delighted to know that your return visit was enjoyable and that you appreciated the early check-in and room upgrade. It is especially rewarding to hear your kind recognition of our team, whose friendliness and attentiveness are at the heart of the experience we strive to deliver. Your compliments regarding our breakfast offering, housekeeping services, and the presentation of our hotel grounds are sincerely appreciated and will be shared with the team. We also thank you for your understanding regarding the room condition. Please be assured that we are continuously reviewing opportunities to enhance and refresh our facilities to further improve guest comfort and overall experience. Your feedback regarding your dining experience is equally valued, and we will share your comments with our culinary team as part of our ongoing efforts to refine our offerings. It is wonderful to know that our central location added convenience to your stay, and we are truly grateful for your intention to return. We look forward to welcoming you back again in the near future for another memorable stay. Vinaka vakalevu once again for your support. Kind Regards Jack Work General Manager Mercure Nadi