Mercure Nadi 3 stars

Dear Willem B., Thank you for taking the time to share your feedback following your recent stay with us. We are delighted to hear that our property provided you with a comfortable and quiet place to relax during your journey from Canada to Australia. It is especially rewarding to know that you found our team friendly and our facilities well suited to your needs. Your kind feedback is greatly appreciated and will be shared with our staff, as they serve as encouragement to continue delivering a high standard of service to all our guests. We hope to have the pleasure of welcoming you back again, should your travels bring you this way in the future. Kind Regards Jack Work General Manager Mercure Nadi

Dear Ro S. M., Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to hear that you found our hotel to be good value for money, conveniently located near the airport, and that you enjoyed the quality and pricing of our food offerings. We also appreciate your constructive feedback regarding the room facilities and overall condition of the property. Your observations about the absence of elevators, USB charging points, and the general need for refurbishment have been noted. Feedback such as yours is very important to us as it helps guide our ongoing improvement plans. In addition, we acknowledge your suggestion regarding the introduction of a paid airport shuttle service. We understand how this convenience would enhance the arrival and departure experience for many of our guests, and we will certainly take this into consideration as we review our services. Please be assured that your feedback has been shared with the relevant teams for further review. We are continually working on plans to enhance our guest experience, including updates to our facilities. We sincerely appreciate your valuable feedback and hope to have the opportunity to welcome you back in the future. Kind Regards Jack Work General Manager Mercure Nadi

Dear Emma P., Thank you for your feedback regarding your recent stay. We regret that your experience did not meet expectations, particularly in relation to the condition of your room, alleged bed bugs, service, and breakfast. We take such allegations very seriously and have initiated A. formal internal review. As part of this process, we are examining all relevant records, including Front office logs, Housekeeping reports and Duty Manager handover notes, to establish A. clear account of events. In order to assist our investigation, may we kindly ask whether you reported the alleged bed bug issue to any member of our team during your stay? If so, we would appreciate any details you can provide, including the time, location, or staff member involved. Please be assured that this matter is being treated with the utmost seriousness, and any findings will be addressed appropriately. We hope to be given the opportunity to welcome you back for A. much improved stay experience in the future. Kind Regards Jack Work General Manager Mercure Nadi

Dear Daulakeba M., Thank you for taking the time to share your feedback. We are delighted to hear that you thoroughly enjoyed your stay with us. It is wonderful to know that you appreciated the accommodation, found our staff friendly and welcoming, and enjoyed the meals prepared by our team. Your kind words are greatly appreciated and will be shared with our staff, who work hard to create memorable experiences for our guests. We sincerely thank you for choosing to stay with us and look forward to welcoming you back for another enjoyable visit in the future. Kind Regards Jack Work General Manager Mercure Nadi

Dear Alan K., Thank you for taking the time to share your feedback. We appreciate your comments regarding the condition of the hotel. While we strive to provide a comfortable and affordable stay for our guests, we understand that certain areas of the property may appear dated and could benefit from refurbishment. Please be assured that your feedback has been noted and will be shared with Owners and the Executive leadership team as we continuously evaluate opportunities for improvements and future upgrades. We are pleased that you found the hotel to be a good-value option for your one-night stay, and we hope to have the opportunity to welcome you again in the future. Kind Regards Jack Work General Manager Mercure Nadi