Mercure Nadi 3 stars

Dear PurposeTraveller, Thank you for taking the time to share your detailed feedback following your recent stay. While we are pleased to note your kind acknowledgement of our team members, we regret that aspects of your experience did not meet your expectations. Please be assured that cleanliness and room presentation are priorities for the hotel, and your comments regarding your room and the perceived condition of certain amenities have been noted and shared with the relevant departments for review and follow-up. With regards to the interactions at check-out and breakfast, these procedures are in place to ensure accurate billing, room status control, and adherence to operational standards, particularly during high-occupancy periods. Nevertheless, we regret if these processes felt intrusive or detracted from the overall flow of your stay, and we will reinforce the importance of conducting such checks with discretion and courtesy. We value your loyalty to the Brand and appreciate your comments, which are instrumental in guiding ongoing maintenance planning and service refinement. We thank you once again for bringing these matters to our attention and trust that future visits will allow us the opportunity to provide an improved experience. Kind Regards Jack Work General Manager Mercure Nadi

Dear David P., Thank you very much for taking the time to share your kind feedback following your stay with us. We are delighted to learn that you were very happy with the accommodation, venue, and overall service provided. It is especially pleasing to know that our team was able to assist you and your wife with your queries, and that your dining experience at our Rokete Restaurant met your expectations. We take dietary requirements and food allergies very seriously, and we are pleased that our culinary team was able to cater confidently and safely to your wife’s needs as a celiac. Your positive comments will be shared with our team as encouragement, and we truly appreciate your trust in choosing Mercure Nadi. We look forward to the pleasure of welcoming you both back for another enjoyable stay in the future. Wishing you a blessed Christmas and Prosperous New Year. Kind Regards Jack Work General Manager Mercure Nadi

Dear Timothy P., Thank you for taking the time to share your feedback following your stay with us. We regret to learn that certain aspects of the hotel did not fully meet your expectations in relation to the price point. Your feedback regarding the condition of the property are noted and appreciated, as they assist us in identifying areas for ongoing improvement and future refurbishment planning. We are, however, pleased to hear that you enjoyed our swimming pool, and we trust this provided some comfort during your stay. We appreciate your valuable feedback and hope to have the opportunity to welcome you back in the future, allowing us to provide you with a more positive stay experience. Kind Regards Jack Work General Manager Mercure Nadi

Dear Roselynn K., Thank you for taking the time to share your feedback regarding your arrival experience. We regret to learn that you perceived the check-in process as slower than expected. Please be assured that our Front Office team is committed to delivering a professional and efficient service at all times. From time to time, our team may include new or developing staff members who are closely supported by senior colleagues and management to ensure accuracy, compliance with brand standards, and a positive guest experience. We appreciate your understanding as we continue to invest in training and development, which enables us to maintain consistent service quality while building a capable and knowledgeable team. Your feedback have been noted and will be shared with the relevant leaders for ongoing review and improvement. We thank you once again for your feedback and hope to have the opportunity to welcome you back for a smoother experience in the future. Kind Regards Jack Work General Manager Mercure Nadi

Dear Matthew M., Thank you sincerely for your wonderful feedback. We are delighted to hear that you enjoyed a great stay with us. Your kind words about our team mean a great deal, they work hard every day to ensure our guests feel welcomed and well looked after. Please rest assured that your compliments will be shared with the team, as recognizing their efforts is truly motivating. We greatly appreciate your support and look forward to welcoming you back to Mercure Nadi for another enjoyable stay. Kind Regards Jack Work General Manager Mercure Nadi