Mercure Nadi 3 stars

Dear Miriama R., Thank you very much for taking the time to share your kind feedback. We are delighted to hear that you had an enjoyable stay with us and that you were pleased with the overall services, especially the accommodation, food, and location. Your words are truly encouraging and serve as great motivation for our team to continue delivering exceptional experiences to all our guests. It was a pleasure having you with us, and we look forward to welcoming you back again soon. Kind Regards Jack Work General Manager Mercure Nadi

Dear Andy T., Thank you for taking the time to share your recent experience at Mercure Nadi. We sincerely appreciate your continued loyalty as a Gold Accor member and your candid feedback following your stay. While we are pleased to hear that you found our staff to be helpful and friendly—particularly the team member preparing eggs at breakfast—we are genuinely sorry to learn that other aspects of your stay did not meet your expectations. Please accept our apologies for the disappointment you experienced with the breakfast quality and the overall presentation of the hotel. We understand how important consistency and quality are, especially for our valued Accor members who are familiar with our brand standards across various properties. Your comments regarding the condition of the hotel and the need for refurbishment have been noted and will be shared with our management team for review and future planning. We are also glad to hear that you enjoyed our spa facilities, and we appreciate you highlighting this positive aspect of your stay. Your feedback is invaluable as it helps us identify areas for improvement, and we truly thank you for bringing these matters to our attention. We do hope to have another opportunity to welcome you back in the future and provide a stay that better reflects the high standards you expect from an Accor property. Kind Regards Jack Work General Manager Mercure Nadi

Dear Jordan K., Thank you for taking the time to share your feedback following your recent stay with us. We are truly sorry to hear that your experience did not meet your expectations, particularly regarding the condition of the room and the bathroom door. Please rest assured that we take such comments seriously, and we are currently reviewing our maintenance schedule to ensure that necessary repairs and renovations are addressed promptly. We also regret to hear about your interaction with our bar staff. At our property, we strive to provide all guests with warm, welcoming service, and we are disappointed to learn that this was not your impression. Your feedback has been shared with our team so we can address this internally and ensure consistency in the guest experience, regardless of background. We value your comments as they help us identify areas for improvement, and we sincerely hope you will consider giving us another opportunity to provide you with a much better experience in the future. Kind Regards Jack Work General Manager Mercure Nadi

Dear Zhao L., Thank you for your kind and thoughtful feedback. We are truly delighted to hear that you felt warmly welcomed by our team each day and that their friendliness and helpfulness contributed to your enjoyable experience. It is wonderful to know that you appreciated the light-hearted conversations as well as the quality and freshness of our seafood. Your recognition of our efforts and our pricing means a great deal to us. We look forward to welcoming you back for more memorable moments in the future. Kind Regards Jack Work General Manager Mercure Nadi

Dear Chanelle Z., Thank you for taking the time to share your recent experience with us. I sincerely apologize for the multiple issues you encountered during your stay, and I truly appreciate you bringing them to our attention. We regret the lack of clear communication regarding room service charges and the delay in clearing dishes from your room. Your comments about the condition of the room furnishings and cleanliness are equally concerning, and we will be addressing these matters with our housekeeping and maintenance teams immediately to ensure this is not repeated. I\'m also very sorry to hear about your experience at the Front desk. It is unacceptable that you were left feeling frustrated and had to take the initiative to resolve an issue that our team should have handled confidently and professionally. We are reviewing this situation internally and will be reinforcing proper training to improve both communication and service standards among our staff. Please know that your feedback is not taken lightly. We are committed to creating a better experience for all our guests, and your insights help us do just that. Thank you once again for your feedback, and we do hope to welcome you back for a much-improved stay. Kind Regards Jack Work General Manager Mercure Nadi