Mercure Nadi 3 stars

Dear Dale T., Thank you for taking the time to share your wonderful feedback following your two-night stay with us. We are delighted to hear that you enjoyed our warm hospitality, great food, and overall experience. Your kind words about our staff mean a great deal, and we will be sure to share your compliments with the team. Thank you for your recommendation. It was our pleasure to host you, and we look forward to welcoming you back for another memorable stay in the near future. Kind Regards Jack Work General Manager Mercure Nadi

Dear Ossthuizen Y., Thank you for taking the time to share your feedback following your recent stay with us. We sincerely appreciate you choosing to stay with us again and regret that aspects of your experience did not meet your expectations. We are sorry to learn that you found the room layout inconvenient for your comfort. Your feedback regarding the room configuration have been noted and will be shared with the relevant team as part of our ongoing review of the guest experience. We are also disappointed to learn of your feedback regarding your dining experience, particularly as this follows concerns you raised from a previous visit. We note your observations regarding your meal and have shared your feedback with our Executive Chef and Food & Beverage team for review as part of our standard quality assurance process. We also noticed that your feedback does not indicate whether these concerns were brought to the attention of our restaurant team during your meal. Had our team been made aware at the time, they would have welcomed the opportunity to inspect the dish, address your concerns immediately, and offer an appropriate resolution. This also enables us to investigate any issues promptly while the relevant information is available. In addition, we regret that the level of service you experienced from our bar and restaurant team did not reflect the warm and welcoming hospitality we strive to provide. Your feedback has been shared with the Department Leaders to reinforce our service standards. We value all guest feedback as it helps us identify opportunities to improve our products and services. We hope you will consider giving us another opportunity to provide you with the quality experience we aim to deliver to every guest. Kind Regards Jack Work General Manager Mercure Nadi

Dear Jack K., Thank you for your kind review and for highlighting our friendly team, convenient location, and the sense of safety you experienced during your stay. We also appreciate you bringing the areas that needed attention to our notice. Guest feedback is invaluable in helping us improve, and we are pleased that our team was able to address your concerns promptly. We are committed to maintaining high standards and ensuring every guest enjoys a comfortable and memorable stay. We truly appreciate your feedback and look forward to welcoming you back in the future. Kind Regards Jack Work General Manager Mercure Nadi

Dear Stewart A., Thank you for taking the time to share your feedback. We are pleased to hear that you found your room to be clean and comfortable. However, we are disappointed to learn that your dining experience did not meet your expectations. We sincerely regret the delays you experienced with meal service and understand how frustrating this would have been, particularly when members of your party ordered the same dish. Please be assured that your feedback has been shared with our Food & Beverage and Kitchen team for review and improvement. Regarding the concern you mentioned about another guest's complaint, we take all reports relating to guest comfort and wellbeing extremely seriously. Our Housekeeping and Maintenance teams follow strict inspection and cleaning protocols, and any concerns raised are immediately investigated in accordance with our established procedures. We value all guest feedback as it helps us identify opportunities to improve our services. Thank you again for bringing these matters to our attention, and we hope to have the opportunity to provide you with a more positive experience in the future. Kind Regards Jack Work General Manager Mercure Nadi

Dear Renee G., Thank you for your kind feedback. We are delighted to hear that our team made such a positive impact on your stay. At Mercure Nadi, we believe that genuine hospitality and personalized service are what truly create memorable experiences, and your recognition means a great deal to us. Your feedback will be shared with our team, who will be encouraged to know that their efforts contributed to making your stay enjoyable. We sincerely appreciate your support and look forward to welcoming you back for another exceptional experience in the future. Kind Regards Jack Work General manager Mercure Nadi