Mercure Nadi 3 stars

Customer review rating (ALL Rating) 3.7/5 263 reviews

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Queens Road, Nadi Airport, 0 NADI, Fiji Islands

Description

Hotel extras

  • Located on 5acres of tropical gardens

  • Breakfast from 6am

  • Private balconies overlooking the pool or the tropical gardens

Our accommodation(s)

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Hotel location

Mercure Nadi

Queens Road, Nadi Airport
0 NADI
Fiji Islands

GPS:-17.777908, 177.432386

Telephone
Fax +679 672 0187

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

ROKETE

Rokete Restaurant offers delicious international cuisine, friendly, efficient service and a relaxed atmosphere. Also offering Al Fresco style dining overlooking the hotels manicured gardens next to the pool.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.7/5  263 reviews

TripAdvisor Rating  3.2/5  1,075 reviews

Downgrade - a sad state of a "budget" accomodation

TripAdvisor rating 2.0/5

PurposeTraveller TripAdvisor review

My previous stay at this hotel earned a 3 star review..i am downgrading that to 1. Despite the staff still being the asset of the hotel (most that is) the property is a tired one and needs an upgrade on amenities and a paint-lift. I stayed in Room 302 and wondered if they should be selling this room at almost $300 FJD. Beds were old and mouldy, tv almost felt ancient and the room lacked maintenance-care basically. Under the bed were a whole different story - it was messy and had not been cleaned for a while...so i live with a sense of dissapointment thinking that this is the best they could offer their customers. 5 mins after checkout, the staff came knocking for my check-out reminder as if they wanted you out pronto..another came 5 mins later...the same disconnected at breakfast, I gave my name, room to the breakfast staff, checked and to breakfast i go only to be asked 5 mins later by another staff, for room number to be checked again. This checking system feels more like staff guarding the crown jewels than one to ensure a seamless enjoyable hustle free holiday stay... For a hotel brand chain that I am also a member of, I feel robbed of what i expect the Accor brand to be. But its coming to the Christmas.holidays, so maybe this will turn around in the new year...maybe...

Customer review rating 1.0/5

Timothy P. Solo - Confirmed reviews ALL

Old and tired. Disappointing g at the price. Nice pool.

Dear Timothy P., Thank you for taking the time to share your feedback following your stay with us. We regret to learn that certain aspects of the hotel did not fully meet your expectations in relation to the price point. Your feedback regarding the condition of the property are noted and appreciated, as they assist us in identifying areas for ongoing improvement and future refurbishment planning. We are, however, pleased to hear that you enjoyed our swimming pool, and we trust this provided some comfort during your stay. We appreciate your valuable feedback and hope to have the opportunity to welcome you back in the future, allowing us to provide you with a more positive stay experience. Kind Regards Jack Work General Manager Mercure Nadi

Customer review rating 2.5/5

Roselynn K. Families - Confirmed reviews ALL

Check in staff were quite slow as if they had trainees. One staff member had to keep going to the back office to ask the Manager questions.

Dear Roselynn K., Thank you for taking the time to share your feedback regarding your arrival experience. We regret to learn that you perceived the check-in process as slower than expected. Please be assured that our Front Office team is committed to delivering a professional and efficient service at all times. From time to time, our team may include new or developing staff members who are closely supported by senior colleagues and management to ensure accuracy, compliance with brand standards, and a positive guest experience. We appreciate your understanding as we continue to invest in training and development, which enables us to maintain consistent service quality while building a capable and knowledgeable team. Your feedback have been noted and will be shared with the relevant leaders for ongoing review and improvement. We thank you once again for your feedback and hope to have the opportunity to welcome you back for a smoother experience in the future. Kind Regards Jack Work General Manager Mercure Nadi

Customer review rating 5.0/5

Matthew M. Families - Confirmed reviews ALL

Great stay, great workers they deserve a pay rise

Dear Matthew M., Thank you sincerely for your wonderful feedback. We are delighted to hear that you enjoyed a great stay with us. Your kind words about our team mean a great deal, they work hard every day to ensure our guests feel welcomed and well looked after. Please rest assured that your compliments will be shared with the team, as recognizing their efforts is truly motivating. We greatly appreciate your support and look forward to welcoming you back to Mercure Nadi for another enjoyable stay. Kind Regards Jack Work General Manager Mercure Nadi

Customer review rating 4.0/5

Loretta R. Families - Confirmed reviews ALL

The staff were wonderful. Helpful advice, nothing too much trouble, made the stay enjoyable.

Dear Loretta R., Thank you very much for taking the time to share your feedback. We are delighted to learn that our team made a positive impact on your stay and that their helpfulness and genuine care contributed to an enjoyable experience. Here at Mercure Nadi, we take great pride in delivering warm, attentive service, and it is truly encouraging to know that our staff met your expectations. Your kind words will be shared with the team as motivation to continue providing exceptional hospitality to all our guests. We look forward to welcoming you back for another comfortable and memorable stay. Kind Regards Jack Work General Manager Mercure Nadi

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Other web-users rate our hotel

  • 557 reviews 9.5/10 Location
  • 820 reviews 4.5/10 Room
  • 886 reviews 8.6/10 Service
  • 38 reviews 5.5/10 WiFi
  • 432 reviews 8.4/10 Breakfast
  • 347 reviews 4.4/10 Comfort
  • 323 reviews 5.6/10 Cleanliness
  • 277 reviews 3.6/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.