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Mercure Nadi 3 stars

Customer review rating 3.7/5 2,094 reviews
Mercure Nadi
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+ 22 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Located on 5acres of tropical gardens

  • Breakfast from 6am

  • Private balconies overlooking the pool or the tropical gardens

  • Complimentary shuttle bus transfer to and from Airport daily

  • Spa, Hair and Beauty Salon

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet AccessPaying
  • Parking
  • Wheelchair access
  • Services for children
  • Air conditioning
  • NADI AIRPORT
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Services for children
  • Golf
  • Outdoor tennis court
  • Beach and water sports
  • Bicycles rental
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • Conventions hotel

Hotel location

Mercure Nadi

Queens Road
Nadi Airport

nadi
fiji

Tel: +6796722255

Fax: (+679)6720187

Contact email

Check-in from 14h00

Check out up to 11h00

  • LOCAL BUS :   VARIOUS

  • By plane

    NADI AIRPORT At 7km / 4.35 miles - Shuttle free

  • By boat

    PORT OF DENARAU At 8km / 4 miles

  • By helicopter

    PORT OF DENARAU At 8km / 4.97 miles

GPS :-17.777908, 177.432386

Our accommodations

We have the solution for your perfect holiday. Stay in the airconditioned Superior Room, our spacious Deluxe Room Queen with private balcony and overlooking the pool or garden, or Deluxe Room King for an even more comfortable night sleep.

Superior 1 queen and 1 single bed

  • Max. number of persons: 3
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • TV room service ordering

Deluxe Room 1 Queen and 1 Single Bed

  • Max. number of persons: 3
  • Area: From 65m²
  • Wireless internet in your room
  • Coffee/tea making facilities
  • TV room service ordering

Deluxe Room 1 king bed

  • Max. number of persons: 3
  • Wireless internet in your room
  • Coffee/tea making facilities
  • TV room service ordering

Deluxe Room with 2 Queen Beds

  • Max. number of persons: 4
  • Area: From 65m²
  • Wireless internet in your room
  • Coffee/tea making facilities
  • TV room service ordering

Standard Room 1 Queen Bed and 1 Single Bed

  • Max. number of persons: 3
  • Area: From 29m²
  • Wireless internet in your room
  • Coffee/tea making facilities
  • TV room service ordering

Our restaurants and bars

ROKETE

Type of cuisine: International

Rokete Restaurant offers delicious international cuisine, friendly, efficient service and a relaxed atmosphere. Also offering Al Fresco style dining overlooking the hotels manicured gardens next to the pool.

Lunch

06:00 - 17:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ROKETE

Photo non contractuelle / Strictly non binding

Rokete Bar is the perfect place to unwind after a busy day of shopping, sightseeing or business, or sit back and watch live sport, locally and also from around the world.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Mercure Nadi

100% genuine reviews from our guests

Find out more

ALL Rating 3.7/5

2,094 reviews

tripadvisor

TripAdvisor Rating 3.0/5

973 reviews

Good stay

Customer review rating 3.7/5

Muge H. Couples - 17/02/2020 Confirmed reviews ALL

The staff are very friendly. They are clean but they could be cleaner. They need to do repairs in and out of the rooms. Especially with the balconies. They were loose and we were in danger.

Dear Muge H., Thank you for taking the time to tell us about your experience at the Mercure Nadi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vaseva Natadra

Friendly service

Customer review rating 3.7/5

Manoj Families - 17/02/2020 Confirmed reviews ALL

Centrally located, Friendly service ,

Dear Manoj C., We very much appreciate your comments regarding your stay at the Mercure Nadi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vaseva Natadra

Excellent food and service pity about the room

Customer review rating 3.7/5

Don G. Families - 16/02/2020 Confirmed reviews ALL

We have been staying at the hotel on most of our visits to Fiji over the last 20 years. This year the service was excellent as usual and the food choices had been updated to provide local food that was excellent. However we felt for the staff as the hotel dies not appear to have had a full maje over since we first stayed there. Staff are ding all they can but are being left out to dry by no renovations and the shabby state of the rooms. A further negative is that for the first time ever we had mosquitoes and cockroaches in the room which was not pest tight through sagging front door. It is about time that management organises a renovation for this fantastic little hotel. Again i want ro stress that the staff and food choices are great with great service but it is time for renovations to begin again b

Dear D M G., Thank you for taking the time to tell us about your experience at the Mercure Nadi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Our Team are indeed our Assets and they strive to make all guest stay as comfortable as they can. Our Hotel is indeed in need of refurbishment and I believe the owners are working towards this. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vaseva Natadra Hotel Manager

Well located

Customer review rating 3.7/5

Asenaca J. R. Business - 11/02/2020 Confirmed reviews ALL

It was ok. When we checked in there was only one bath towel and a bath mat. In my booking i stated that there was 2 adults my husband and i. Also we were out the whole day the second day of our stay and got back to our suprise our room was not yet serviced. But our stay was ok.

Dear Asenaca R., We very much appreciate your comments regarding your stay at the Mercure Nadi. It is always a pleasure to receive constructive comments We apologies for the inconvenience caused during your stay regarding towels and Servicing of your room.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vaseva Natadra Hotel Manager

Good

Customer review rating 3.7/5

Harry Families - 08/02/2020 Confirmed reviews ALL

Overall it was good very good staff and they have airport pick up and drop it was a bonus

Dear Harisha S., We very much appreciate your comments regarding your stay at the Mercure Nadi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vaseva Natadra

Unprofessional

Customer review rating 3.7/5

Frank Couples - 07/02/2020 Confirmed reviews ALL

Requested a wake up call to ensure I wouldn't miss an early flight - no call made. Fortunately my alarm didn't let me down. When awaiting for an airport transfer that morning (organised the evening before) 15 other travelers were waiting also with only one small mini bus on hand. After raising the concern politely, Mercure organised taxi's so all was good in the end. Rooms were clean but lacking maintenance. Staff were very friendly.

Dear Maria G., Thank you for taking the time to tell us about your experience at the Mercure Nadi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vaseva Natadra

Well located right next to office and central to nadi

Customer review rating 3.7/5

Frisco 4. Business - 03/02/2020 Confirmed reviews ALL

Loved it, room was awesomely prepared and excellent service

Dear Francis C., We very much appreciate your comments regarding your stay at the Mercure Nadi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vaseva Natadra

ok for a short stay

TripAdvisor rating 3.0/5

Aundre2020traveller Business - 03/02/2020 TripAdvisor review

reception staff not very helpful, any request was handled with unhelpful replies, tried to ask with assistance for airport bus, but it seems the question with time table was to hard to be helpful. However not the first time that the reception staff behave in this manner at this hotel, all other staff were most helpful.

Bula Aundre2020traveller, Thank you for taking the time to tell us about your experience at the Mercure Nadi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies for the unbecoming behavior of our Customer Services Agent Front of House. We have discussed your feedback at length with all our team members and will ensure that we improve on this. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vaseva Natadra Hotel Manager

Location is very handy

Customer review rating 3.7/5

Mohammed K. Business - 01/02/2020 Confirmed reviews ALL

Staffs are good.

Dear Mohammed k., We very much appreciate your comments regarding your stay at the Mercure Nadi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vaseva Natadra

Location is good

Customer review rating 3.7/5

Narendra S. Couples - 31/01/2020 Confirmed reviews ALL

Prices for is items not worth buying

Brief stay but a good one!

Customer review rating 3.7/5

Shareen Families - 30/01/2020 Confirmed reviews ALL

Room was in good condition with friendly and efficient ambassadors.Food was scrumptious.

Good stay and location

Customer review rating 3.7/5

Manasa Couples - 28/01/2020 Confirmed reviews ALL

Rooms and sizes were good but service at dinning area needs improvement

Dear Manasa B., We very much appreciate your comments regarding your stay at the Mercure Nadi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vaseva Natadra Hotel Manager

For someone unfamiliar with Nadi, despite the many indications near the road, it was hard to locate the locate.

Customer review rating 3.7/5

Frances N. Business - 26/01/2020 Confirmed reviews ALL

Not so pleasant. Customers service should be priority which means checking for room service is vital to in-house guests. Rooms needs some new bright touches and maintenance to take away the scent of old woods and coakroaches and brighten up a very dull room. Pool doesn't look like it gets a daily cleaning and change of water unless people use the pool.

Dear Frances/Julie N./Chang, Thank you for taking the time to tell us about your experience at the Mercure Nadi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vaseva Natadra

Not worth the price

Customer review rating 3.7/5

Anonymous Solo - 26/01/2020 Confirmed reviews ALL

The bathroom was dirty, tub had black stainage, corners everywhere had mold. The walls were white but there were brown smudges everywhere. The AC was loud and the settings didn't change anything. The outside balcony lights were broken. The cupboard was broken. The breakfast was not good,

Dear Lesley S., Thank you for taking the time to tell us about your experience at the Mercure Nadi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vaseva Natadra

Awesome location

Customer review rating 3.7/5

Lucy Couples - 23/01/2020 Confirmed reviews ALL

Our stay here was exactly what we needed before travelling to the Yasawa Islands. Staff were super welcoming and friendly. Mercure Nadi is located in a great location with restaurants and a supermarket in walking distance.

Dear Quynh A., We very much appreciate your comments regarding your stay at the Mercure Nadi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vaseva Natadra

Good

Customer review rating 3.7/5

Anaseini K. Couples - 20/01/2020 Confirmed reviews ALL

Enjoyed our stay at Mercure and the staffs service was great

Dear Anaseini K., We very much appreciate your comments regarding your stay at the Mercure Nadi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vaseva Natadra

Mrs

Customer review rating 3.7/5

Va B. Families - 20/01/2020 Confirmed reviews ALL

Poor customer service, foul smell in room, stains on bed covered

Dear Va B., Thank you for taking the time to tell us about your experience at the Mercure Nadi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vaseva Natadra

Below average

Customer review rating 3.7/5

Ash S. Families - 19/01/2020 Confirmed reviews ALL

We were given a room with grass clippings and stone on the floor. Room got changed which was okay but the room needs maintenance as its tired looking and nothing new. Room Cleaning was done around 3-4pm and when we returned into the room it was not attended to. Reason - we ran out of clean sheets and towels. Would i visit here again - maybe not.

Dear Ashmeer S., Thank you for taking the time to tell us about your experience at the Mercure Nadi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vaseva Natadra

It was memorable trip

Customer review rating 3.7/5

Manisha L. Couples - 18/01/2020 Confirmed reviews ALL

It was awesome trip. Staff was very friendly.

Dear Manisha L., We very much appreciate your comments regarding your stay at the Mercure Nadi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vaseva Natadra

linen

Customer review rating 3.7/5

Anonymous Friends - 15/01/2020 Confirmed reviews ALL

just the late deliver of the linen in the room

Dear Vacala L., We very much appreciate your comments regarding your stay at the Mercure Nadi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. My apologies for the linen delay. Our linen laundering is out sourced and sometimes they are very late at delivering linen back to the hotel thus the delay in linen delivery Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vaseva Natadra
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