Mercure Nadi 3 stars

Customer review rating (ALL Rating) 3.7/5 510 reviews

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Description

Hotel extras

  • Located on 5acres of tropical gardens

  • Breakfast from 6am

  • Private balconies overlooking the pool or the tropical gardens

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Mercure Nadi

Queens Road, Nadi Airport
NADI
Fiji Islands

GPS:-17.777908, 177.432386

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

ROKETE

Rokete Restaurant offers delicious international cuisine, friendly, efficient service and a relaxed atmosphere. Also offering Al Fresco style dining overlooking the hotels manicured gardens next to the pool.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.7/5  510 reviews

Customer review rating 1.0/5

Angela L. Couples - Confirmed reviews ALL

Dear Angela L., Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you enjoyed the food and that our team provided you with warm and friendly service. Your kind feedback will certainly be shared with our staff. At the same time, we sincerely apologise for the condition of the rooms and for the cleanliness concerns you experienced, including the presence of cockroaches and the discomfort caused by the bed in Room 304. This is certainly not the standard we strive to deliver, and we regret that your experience did not meet your expectations. Please be assured that your feedback has been shared with our Housekeeping, Maintenance, and Pest Control teams for immediate investigation and corrective action. We are also continuing our ongoing refurbishment program to enhance the comfort and quality of our guest rooms. Thank you once again for bringing these matters to our attention. We appreciate your feedback, as it helps us improve and we hope to have the opportunity to welcome you back and provide you with a much-improved experience. Kind Regards Jack Work General Manager Mercure Nadi

Customer review rating 3.5/5

Siraj B. Families - Confirmed reviews ALL

Dear Siraj B., Thank you for taking the time to share your wonderful feedback following your recent stay with us. We are delighted to hear that our friendly team made you feel welcome and that you particularly enjoyed our freshly prepared morning omelettes. It is especially rewarding to know that the warm greetings and genuine smiles from our breakfast team helped create a positive start to your day. We will be sure to share your kind compliments with our chefs and restaurant team, as we know they will be encouraged by your recognition. We sincerely appreciate your kind words and look forward to welcoming you back to Mercure Nadi for another enjoyable stay in the near future. Kind Regards Jack Work General Manager Mercure Nadi

Customer review rating 0.5/5

Omer Y. Couples - Confirmed reviews ALL

Dear Omer Y., Thank you for taking the time to share your feedback. We are sincerely sorry to learn that your stay did not meet your expectations. We regret that you found aspects of your room and our property to be outdated and that there were maintenance issues which detracted from your experience. This is certainly not the standard we aim to provide. Please be assured that we take all guest feedback seriously. Our team is committed to maintaining our facilities, and comments such as yours help us identify areas requiring attention. We encourage guests to report any concerns during their stay so our team can respond promptly and work towards resolving them. We appreciate you bringing these matters to our attention and thank you for your feedback. We hope you will consider giving us another opportunity to provide you with a more positive experience in the future. Kind Regards Jack Work General Manager Mercure Nadi

Customer review rating 3.5/5

Mark B. Business - Confirmed reviews ALL

Dear Mark B., Thank you for taking the time to share your feedback following your recent stay at Mercure Nadi. We are delighted to know that you had an overall pleasant stay with us. However, we are sorry to learn that mosquitoes affected your comfort and resulted in a restless night's sleep. As a tropical destination, mosquitoes can occasionally be present despite our regular pest control measures, and we sincerely apologise for the inconvenience caused. Your feedback is appreciated and will be shared with our team as we continue to review and strengthen our preventative measures. We hope to have the opportunity to welcome you back and provide you with an even more comfortable stay. Kind Regards Jack Work General Manager Mercure Nadi

Customer review rating 1.5/5

Jasvindar S. Couples - Confirmed reviews ALL

Dear Jasvindar S., Thank you for taking the time to share your feedback following your recent stay with us. We are sorry to learn that the condition of the bathroom did not meet your expectations. Please accept our sincere apologies for the concerns you experienced regarding its appearance and cleanliness. Your feedback has been shared with our Housekeeping and Maintenance teams for immediate attention, as maintaining clean and comfortable accommodations is a priority for us. We appreciate your valuable feedback, as it helps us identify areas where we can improve. We hope to have the opportunity to welcome you back and provide you with a much-improved experience in the future. Kind Regards Jack Work General Manager Mercure Nadi

Other web-users rate our hotel

  • 586 reviews 9.3/10 Location
  • 915 reviews 4.3/10 Room
  • 1,004 reviews 8.2/10 Service
  • 37 reviews 6.8/10 WiFi
  • 456 reviews 8/10 Breakfast
  • 385 reviews 5.2/10 Cleanliness
  • 321 reviews 3.5/10 Vibe
  • 19 reviews 3.9/10 Beach

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