Sofitel Fiji Resort & Spa Hotel 5 stars

Firstly we were told that our rooms will be ready by 11am. Upon arrival around 12 , the rooms weren't ready until 4pm. My father who is old had to wait such long hours to get into a room to change in such a hot day. We finally got one room but the other room was not even ready till 4pm. We were asked to change and all using the first room and come back for the second room later. When we finally got the second room , it was not interconnecting as we had asked and the first room balcony door couldn't close. The internet was also down and TV channels weren't working. We had to wait again for such long hrs and were adviced to move our things from the first room to the second room since the door was not able to lock in the first room. We did exactly that and went for dinner. We finally got our second room around 9pm. Once we got into the room , the interconnecting door from one side couldn't open. We called reception and they adviced that someone would come to open it for us but no one did. We were told that we will be getting a late check out due to the inconvenience caused but in the morning it was not handed over and we had to speak to the manager who then did give us the late check out. Today when I checked my points on Accor , I was given less points than a friend who stayed on the same day. I had In fact booked two rooms and had all meals and a two hour spa treatment in the resort. My friend had booked one room and spent on one person's meal and did the same spa treatment. I failed to understand why I was given less points when I had spent twice the amount of money. When I called the resort in regards to this, I was told that the manager will contact me but no one did. I am truly disappointed. I was hoping to spend New Years at sofitel as well but this experience has changed my mind. I have never had such horrible service at this resort the various nights I stayed previously.

prompt reception at service desk, clean accommodation, very convenient, great food, very relaxing and safe atmosphere.

Our stay was pleasant but we were to wait for 1.5 hours to get our room. Our check-in time was 3 PM, we reached at 4.30 PM. We a 5-year-old son to wait was extremely bad for us.

Was disappointed with the loud music by the pool. If one wants to listen to boom box music I would go to Bargin Bin not a nice resort just fully renovated

Excellent facilities, excellent food, excellent service...I will recommend all my family and friends to stay at Sofitel Fiji resorts. After renovation everything looks very good...food and service was top...best value for money

Nice pool and beach area. Construction going on.. sad the whole lobby area was closed. Room was outdated. The breakfast buffet was really good and clean each morning. Dinner at the beach club was amazing!

House staff (Rose) excellent. Restaurant and bar staff were extremely friendly but service is the slowest (and most confusing) I've seen in a while. We receiving double-ups on orders or not receiving orders at all.

Due to unforeseen circumstances, my stay was cut short. The Coronavirus issue meant that staff were laid off. It was sad but understandable. Despite that, the famous hospitality was still there

We had a fabulous time at your resort, took a while to get used to the humidity (don't think my partner did). Very thankful to have won this prize, else I would have never thought to have come to a fantastic place as your resort - yes shame about the weather, but our last day weather was lovely

We found the worst of our stay was shelter in the wet season, getting from reception to the rooms and breakfast area and venues on the property - especially those with children, babies and prams. There were 20 of us staying at the same time, and all suggested a covered walkway to the different accommodation blocks.

We enjoyed our stay as couple since we wanted to get out of Suva busy life... staff was friendly and made us welcome but the only problem was the bathroom... we did not like it especially when shower is connected with the bath tub and it feels so small. But overall it was awesome. Vinaka Sofitel

Fantastic as always, only issue is when Waitui lets private function come in to eat and guest have to east at other venues. We pay a lot to be in there so should have access at all times.

Staff, locals and all guests at the resort were amazing. Staff did everything they could to make our stay as plesant as possible.

good food, properly cooked good service

This was our second stay, loved the Waitui club but the resorts space was a little limited with the refurbishment going on,but will be back at some stage