Sofitel Fiji Resort & Spa Hotel 5 stars

We have been staying with you for 6 years.We buy 3 rooms my daughter has 4 children my son and his girl. Us to .Talking to others at resort they got free kids club and breakfasts.My daughter also paid for a microwave oven $25 per day for 9 nights.We will be staying with you again this year .Hope accor and resort look after us this year.

The staff were lovely and the buffet breakfast and dinner terrific, especially the gluten free section. We loved the Le Goûter kid’s lunch packs but please could they be in cardboard boxes not plastic. Thank you for the free Fiji water every day but I would prefer to see sustainable options instead of plastic single use bottles. A jug in the fridge or chilled bubblers/ water coolers around the resort so guests could fill up their own bottles, perhaps a beautifully designed Sofitel Fiji insulated metal water bottle could be available for purchase? I loved the soap in a little cardboard box instead of plastic and I would like to see 5 star hotels lead the way on not having shampoo in little plastic containers but in large refillable ones that are not to be taken by guests but used as needed. Thank you for a very pleasant stay.

Disappointed with the rooms, old and in need of an upgrade. Bathrooms urgently need work and overall roms feel dated. Reception staff so slow.

Perfection again, despite tropical cyclone the stay was fantastic. The staff all went the extra mile and managed the cyclone problems admirably with great attitudes, friendly smiles and jokes.

We stayed on a Waitui Plus rate which had so many generous inclusions that made for a great stay - daily spa treatments, laundry etc - highly recommended. Restaurants were all of very high quality including the new Bazaar buffet. Staff had no problems accepting Accor Plus which was great. Great recognition as an ALL Platinum member, though it is a shame to hear that Platinums will no longer be granted Waitui access if not staying at Waitui. The explanation given was that Diamond/Black members will be given this benefit, however those members will be much smaller in number so it is a reduction in benefits offered. I don't buy that overcrowding will result if they keep status quo - the number of Platinums along with Diamond/Black as a whole is not changing. We encountered a couple of issues with our stay, eg room too hot at night because the AC relies on motion sensors, confusion finding our airport pickup etc. But the staff were fantastic at resolving these. Renovated rooms were great but the suite did not seem fully finished, no desk or chair, nothing on the walls, only 1 bin for the whole room including bathroom etc. Every So Spa treatment was amazing and the staff so friendly. Special recognition for the staff that made the day special- at Waitui Silvina, Salotem, Mili, Lusi, Annie, Jerry, Sunny, Solo and Alfred ; at the Spa Gina, Shandya, Vaseva and Oni; and Sam at the Republik Nightclub. Many others we have missed. Lovely to meet GM Vincent at Waitui as well. Overall staff are the best asset at the Sofitel!

We picked the Sofitel because it had both quiet time at the Beach Club as well as time with our family around the main pool. The hotel had a good vibe with the Solis restauarant and live music as well as all of the activities for the kids

We stayed for two nights and experienced welcoming customer service that was friendly and efficient. A couple of suggestions -the noise from the new nightclub really needs to be turned down (way too loud) and another towel rack in the bathroom, no room to hang a second towel and there is sufficient space on the wall for another rack.

Love the renovations -

Very good spot, nice pool, kids had fun Restaurants rather good with a good staff (not that common in Fiji) But rooms are really basic, not very spacious and they look rather old - not really what you expect from a Sofitel do rather disappointing

Does not feel like a Sofitel, even the children stated that. Old wing, Room, furniture and bathroom very old, need a refurbishment. Price paid was not reflected on the room. No complimentary room upgrade available for accorgold member so we were disappointed. Breakfast was average, not much choice for children. Spa was good.

It was good but check in time and check out time should be looked at

Had an amazing time with our young family!

The staff was extremely friendly and accommodating! We were allowed to check-in early and stay late because of our flights. All services were outstanding! Since we had a 5 and 4 year old, it would be nice to have a "casual" place for dinner other than the Cafe' and room service. Otherwise, everything was absolutely wonderful! I would highly recommend the Sofitel to everyone.

Pros - Fiji airways check in counter in hotel. - Good size pool even have a slide - Good size hotel - Near Golf Course - In Denarau Island. Closer to Marina and Bula Water Park - Good transport options such as Bula Bus around the island and West Bus to Nadi Town or private transfer to Marine for FJD 7 - Baazar Restaurant has dinner buffet. - Beach is private - Has New Zealand Icecream next to the pool. -Kids Club has a small zip line -Lack of personal touch. No one care when you arrive. No drum roll, no one show you where the reception is. -Has souvenir shop Jack's -Has newly opened convenient store -Chef in Bazzar Restaurant noodle bar cook great stir fried dishes. -House keeping staff is very friendly. Cons - Kids club more expensive FJD 25 per session. 3 hours -Activities in Kids Club is average - Busy. Check in Check out can be long, lack of Accor All priority check in counter. - Feel dated. - Only 2 restaurants. Same menu. Limited choice. - Shower on bathtub in the 80s -WiFi painfully slow. -Service is a leader in Fiji time. In summary: Hotel is grand but old and the rooms need to update ASAP. Services in hotels are painfully slow. They are well on Fiji Time. The hotel charges fee for kids club probably most expensive in Fiji and the hotel activities are a disappointment comparing to other hotels in Fiji. The plus side is restaurants in both hotel accepts Accor Dining 50% Discount and if you have multiple cards, 50% off the food bill for big group.

I love Sofitel, the food is good but pretty expensive as in overall. No discount for Accor plus due to public holiday. Requested to extend stay for 1 more night but was advised only 2 nights extension is approved! Well