We paid the extra to be part of the Waitui Club which is adults only so no children around the pool and happy hour every day and a good selection of nibbles several times during the day around the pool, sun tan lotion provided. Highly recommend it. All the staff are soooo friendly and great at remembering you by name. A special thanks to Waisa, Paulini, Mary, Salemi, Mateo, Zac. You are all wonderful and made our stay superb. Jack Johnston as always is a great friend and excellent in management.

I was really looking forward to staying here but it just didn’t live up to my expectations. It started with a long line at check in. Room wasn’t ready which was fine as we were an hour or two early. I am a Platinum member with Accor but no welcome drink voucher, early check in or upgrade . I was just told to keep on coming back to check if my room was ready. After how long it took to get to the front of the line- I definitely wasn’t going to do that. We walked to Denarau Marina- easy flat 15 minute walk. The Marina is great with a good array of restaurants, shops and mini mart . We especially loved the Indian restaurant, Indigo. We came back in the late afternoon to get our key and went to our room. I had booked an Oceanside room and while I didn’t think it would have ocean views I didn’t expect it would be right at the back of the resort, next to their industrial air conditioning unit and recycling area. I checked with reception and they confirmed this was an Oceanside room. I own a Travel Agency and it terrifies me to think I could’ve booked a room like this for a client!! Needless to say it was extremely noisy with the air conditioning unit and then every morning before 6am the crash of recycling bottles. The resort was busy ( great to see at last) but it did mean that there were no lounges around the pool available unless you got there early. Then there were just other niggles like having to have pool tokens or they would charge you for pool towels. I couldn’t find an iron in the room so rang to ask Housekeeping to bring one and they said they don’t do that- I can give it to them and they will iron it for a fee. It all just felt a bit mean and not quite 5 star , especially given that the room rates are one of the highest on Denarau we were talking to a staff member about the fact that they’re not completely filling the resort at the moment due to Covid etc I just can’t imagine how crowded it will all feel when they go back to filling the resort!! The resort has undergone a recent renovation and looks good. I had a look at The Waitui Beach Club adults only and that looked great . I think if you stayed in suites and had access to this then you could have a good stay but for families I just don’t think this resort is ideal. We went to Radisson Blu for a few nights after Sofitel and it is not nearly as fancy in the public areas but for the same price as a room by the bins at the Sofitel we had a 2 bedroom 2 bathroom suite with water views.

Room was not ready 1.5 hrs after checkin time. No children's food available near the pool from 3:30-5:30 and nothing on the room service menu for kids other than ‘kid size’ pizza. Pretty ordinary resort and if this is how you get treated as a Accor Silver member, good luck to non members.

This was our 4th trip to the resort and our 2nd time staying at the Beach Club. We can't recommend this resort highly enough. We stayed on the Waitui Beach Club side The amenities are first rate and the staff are excellent. Our room was very comfortable.A shout out to Paulini, Mary, Salotem, Justin, Melinda and Aleena for really looking after us and making our stay so enjoyable.The new Journal Lounge is incredible and we will be back again.

Our family consisting of six adults just had a weeks stay at The Sofitel Waitui Club. From the moment we arrived and were helped to check in by Solo, who was so friendly and helpful, we had an amazing week. The rooms are beautifully appointed and spacious. We had a week of lying by the Adults Only pool and the service by the staff at the Waitui Club is awesome. By day 2 they knew all our names and they are always there to check if you are having a good time and where you need anything. A big thank you to Annie, Mary, Paulini, Lusi, Jope and all the staff for making our holiday so special.

Travelled after 2 years overseas and it was the perfect destination to travel international and staying at Sofitel made it very easy. Enjoyed every moment of staying here. The staff was so friendly and service was amazing. i really wanted to give a shout out to Ashika, Amanda, Oni, Kinny, Mua, John and Wise for making our stay amazing!!!! We were here to celebrate my partner birthday and have a holiday and it was very special holiday and made the birthday memorable. We would definitely be back home soon. Our trip was simply Awesome.. Vinka.. Sota Tale :)

We stayed here before heading out to the islands and on the way back as the planes and ferries didn’t line up. This is a lovely resort with really lovely staff. Rooms are beautifully renovated and of a good size. The grounds are extensive and beautifully landscaped and give a wonderful tropical vibe to the whole resort. The Sofitel is a short walk to the Harbour and waterpark and easy to get around with frequent Bula. Us if your feeling lazy. We stayed when it was pouring with rain on the way over which was a pity as we didn’t use the resort to its full potential. On the way back it was sunny but somewhat spoilt by the hoards of Aussie bogans there on a package deal and determined to get their monies worth in drinks. This left the staff run off their feet during the day and service was understandably slow. I don’t think a resort of this standard should be encouraging this and I really felt for the overworked staff. Having said that they still did a great job and it was much quieter at night where we had three meals, one buffet which was underwhelming and two at Solis which were of a high standard. A special shout-out to John, the meet and greet guy, transport organiser, porter and as it turns out a breakfast sharer who found out we hadn’t eaten on our island transfer day and gave us a local Rotti wrap. He also remembered us on our return out of thousands of visitors and it is this type of kindness and warmth that will keep us coming back to place. I would highly recommend the Sofitel!

Myself and my family recently stayed at the Sofitel Fiji at the end of January. After the first couple of days unfortunately my son came down with COVID (I think he had it before we left and at his age - 10 - they don’t require testing) and although thinking it would be terrible and stressful it actually ended up not being anywhere near as bad as stories and what you might think. The management team at Sofitel are A+.. As soon as one person tested positive myself and my son were moved into Isolation. We were given a nice safe room and area in the hotel. They checked on us multiple times a day, offered to get doctors etc and made sure we got all our meals as well. Even later, when my daughter and wife was diagnosed positive - they moved them into isolation. We got rooms next to each other so we were not crammed into a single space and made managing everything very easy. I honestly think if you are going to get isolated - why not in a nice resort with everything :) You have a balcony with nice views, they bring you every meal to your door (the Food and room service is AMAZING quality and so much variety) and anything you need is just at the end of the dial. After the 7 days (and symptom free) the COVID manager made sure we go out Fit to Fly certificates and myself and son managed to catch another 3 days at the resort to relax and enjoy the rest of the holiday. I can not thank the staff enough for making us feel calm and getting us everything we needed.

A fantastic resort with fantastic staff who go over and above to provide great service. The Waitui Adults only area is our preference as opposed to the main kid friendly pool area. Steaks are great and so are cocktails

My family and I really enjoyed our stay at Sofitel. The rooms are clean and new. The service is excellent. I like the new international buffet concept. We really enjoyed our stay and I recommend it to those who are looking for accommodation during this festive season. Well done Sofitel

very close to denerau port and good customer service and friendly staff

Really good experience. Dinner was superb, Staff there provided a great experience as well. However, there was a mixup with the bills as well as missing our welcome drinks. I've informed the hotel that i'll be coming back in May 15/16. Overall, a pleasant experience.

Had a wonderful time, always prefer Sofitel as i have been there a lot. Only thing if guest could be served with atleast iced water. I had travelled from Suva and Nadi was too hot, when I reached the hotel, had to go and buy water as everyone were thirsty and tired. I understand cost cutting mode is on, but I feel all guests should be served with iced water as a welcoming and thoughtful gesture.

I love this place for sure. Therefore, my expectations were really high when I booked it. However, I didn't get as much satisfaction as my previous stays. First of all, I must say that the resort is stunning. With the renovations, the rooms are amazing and lovely. My wife and I loved the rooms. But it's the service that matters more than the rooms. Maybe I booked my free night being an Accor club member and the staff were not bothered as I was there for free. Or may I had a tremendous time in the Coral Coast resorts and had placed too many expectations. Or maybe the treatment for locals is different for locals at Sofitel. I have to admit, there were times I was even intimidated to speak or ask staff. Overall, the service seemed slow and at times I felt the touch of hospitality was missing. And now I feel I have wasted my free night.

A great stay. Enjoyed the SPA. When the borders open, differentiate prices for locals and overseas guests. Thanks