Sofitel Fiji Resort and Spa 5 stars

Customer review rating (ALL Rating) 4.7/5 3,583 reviews

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Sofitel Fiji Resort and Spa - Image 1
Sofitel Fiji Resort and Spa - Image 2
Sofitel Fiji Resort and Spa - Image 3
Sofitel Fiji Resort and Spa - Image 4
Beachfront, 0 DENARAU ISLAND, Fiji Islands

Description

Hotel extras

  • 5-star Beachfront Resort

  • Exclusive Adults Only Waitui Beach Club

  • Niu Kids Beach Club & Teenage Zone Club

  • Sofitel Spa & Salon Day Spa

  • One of the Largest Pools in the South Pacific

Our accommodation(s)

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Hotel location

Sofitel Fiji Resort and Spa

Beachfront
0 DENARAU ISLAND
Fiji Islands

GPS:-17.76905, 177.373613

Telephone
Fax +679 675 7777

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  3,583 reviews

Customer review rating 5.0/5

Asinate H. Families - Confirmed reviews ALL

Me and my family first came in Jan2025 for my aunts wedding, we immediately fell inlove with the place and made sure we had to come & stay!! Overall an amazing experience, the staff, the food & service was just top notch. Only downfall was main pool closed, but that’s about it. Vinaka

Customer review rating 2.0/5

Jin V. L. Families - Confirmed reviews ALL

We recently stayed at Sofitel Fiji Resort & Spa in January with our family (two adults and two children aged six and under). We had specifically booked a standard room with two queen-sized beds to ensure a comfortable and safe setup for our young kids. Upon check-in, however, we were given a different room with one queen bed and a bunk bed. We immediately rejected the room after stepping inside, as bunk beds pose a clear fall risk for young children. After a long international flight, this was the last issue we expected to deal with — especially at a five-star hotel charging upwards of $500 per night. The reception manager informed us the hotel was fully booked and initially could not assist. While we understand that hotels operate at high occupancy, being fully booked should not result in guests being placed in a room configuration they did not reserve. We were told the day manager would contact us the following day regarding compensation, but no compensation was ever discussed or offered. To make matters worse, the room also had a noticeable musty, mouldy smell, which we reported immediately. The only positive outcome was that the hotel eventually moved us back to the original room configuration we had booked. Once this was resolved, the remainder of the trip was enjoyable. Overall, while the resort facilities and location were lovely, the check-in experience and lack of follow-up regarding compensation were disappointing and not what we expect from a five-star property.

Customer review rating 5.0/5

Geoffrey B. Couples - Confirmed reviews ALL

Well located. We enjoyed it so much

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Customer review rating 5.0/5

Alex Q. Families - Confirmed reviews ALL

Staff were amazing, hotel is great, thank you for a wonderful stay!

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Customer review rating 3.0/5

Matt S. Couples - Confirmed reviews ALL

Staff were amazing as always, so warm, welcoming and helpful. Service was fantastic. We try to go to the Sofitel every year, this year we stayed half the time at another Resort because of the pool renovations. We didn't realise the massive and loud construction site was happening concurrently which made for a very "different" stay. What is usually the adults only pool area was totally overloaded with kids throwing footballs etc. which is understandable given the renovations but I don't feel there was any compensation for the sub-standard experience.

Bula Vinaka, Dear Valued Guest, Thank you for your continued loyalty and for your kind words about our team and service. Please accept our sincere apologies for the inconvenience caused by the pool renovations and construction noise, and for the impact this had on your usual experience. Your feedback is truly appreciated and will be carefully noted. We hope to welcome you back for a much more relaxing stay in the future. Warm regards,

Other web-users rate our hotel

  • 866 reviews 9.3/10 Location
  • 1,422 reviews 8.1/10 Room
  • 2,956 reviews 9.3/10 Service
  • 87 reviews 1.2/10 WiFi
  • 627 reviews 8.7/10 Pool
  • 560 reviews 6.1/10 Comfort
  • 547 reviews 8.4/10 Cleanliness
  • 431 reviews 9.1/10 Breakfast

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