Sofitel Fiji Resort & Spa Hotel 5 stars

Very friendly and great service...

Have stayed 3 times this year and its one of the best resort in Denarau.

Timely delivery of meals and your Chef Avinesh was always available on the phone to take my dietary requirements. The internet was fast and had remote working very efficient.

We had two king rooms for 3 night each. Overall experience was very good, staff were excellent, food was tasty, resort was clean and tidy.

Very approachable and knowledgeable staff Rooms and facilities are top notch

Was impressed with the renovations although I feel that the rooms could do with a touch of Fiji somehow! Was touched that staff expressed their appreciation of stay at their hotel. All staff were very friendly.

It was a

The recent refurbishment has been well worth the wait. The new entrance foyer is impressive with features that provide the luxury impact you would expect from Sofitel. A new coffee shop sits adjacent to the reception providing excellent coffees, iced drinks, pastries, sandwiches and more. The concept of "build your own" salad or sandwich is a great idea and takes customer choice to the next level. The refurbished bedrooms are simple but very effective with a walk-in shower and an open plan studio feel to the living space. Of course, there is the balcony with ocean views. The pool area, beach bar and restaurant are also to the highest standard, as you would expect. Finally, the opening of the resort has helped local staff to secure an all important income again, which is critical to them and to the tourism sector in Fiji. Sofitel should be applauded for this as it is a lifeline in difficult COVID times and allows local tourists to support the local tourism economy. The people who work at Sofitel are a credit to the brand and always give excellent customer service. Thank you and we will be back again!

My kids, my family and I love Sofitel denarau. This trip upon reopening has mixed reviews from us but we have chose to write it off as teething issues upon its reopening after Covid. Some of the experience was great... other parts not so much

Sofitel Fiji's renovations have hit the mark, with excellent refreshed property and services offered. the new dining experience is excellent, and the friendliness of the staff also very good. the resort felt safe with safety protocols in place. Looking forward to getting back soon.

Customer service was really helpful, rooms standard was beyond expectations.

Firstly we were told that our rooms will be ready by 11am. Upon arrival around 12 , the rooms weren't ready until 4pm. My father who is old had to wait such long hours to get into a room to change in such a hot day. We finally got one room but the other room was not even ready till 4pm. We were asked to change and all using the first room and come back for the second room later. When we finally got the second room , it was not interconnecting as we had asked and the first room balcony door couldn't close. The internet was also down and TV channels weren't working. We had to wait again for such long hrs and were adviced to move our things from the first room to the second room since the door was not able to lock in the first room. We did exactly that and went for dinner. We finally got our second room around 9pm. Once we got into the room , the interconnecting door from one side couldn't open. We called reception and they adviced that someone would come to open it for us but no one did. We were told that we will be getting a late check out due to the inconvenience caused but in the morning it was not handed over and we had to speak to the manager who then did give us the late check out. Today when I checked my points on Accor , I was given less points than a friend who stayed on the same day. I had In fact booked two rooms and had all meals and a two hour spa treatment in the resort. My friend had booked one room and spent on one person's meal and did the same spa treatment. I failed to understand why I was given less points when I had spent twice the amount of money. When I called the resort in regards to this, I was told that the manager will contact me but no one did. I am truly disappointed. I was hoping to spend New Years at sofitel as well but this experience has changed my mind. I have never had such horrible service at this resort the various nights I stayed previously.

prompt reception at service desk, clean accommodation, very convenient, great food, very relaxing and safe atmosphere.

Excellent facilities, excellent food, excellent service...I will recommend all my family and friends to stay at Sofitel Fiji resorts. After renovation everything looks very good...food and service was top...best value for money

We stayed at the Waitui Beach club - everything was absolutely wonderful. The staff are beautiful, fun, friendly and amazing and go out of their way for you! Food, drinks and service are top notch and there are no children! Loved it.