Sofitel Fiji Resort & Spa Hotel 5 stars

Reservation as an Accor member was a nightmare. Eventually i got a room confirmed by paying for an upgrade and not forvthe first time finding that it did not include breakfast.

We attended a wedding at the Sofitel, absolutely stunning resort. Easy checkin, upgraded to newly renovated Waitui room, great design, very much appreciated. Air pacific checkin desk was extremely convenient, leaving our luggage to be delivered to airport and received our boarding passes. Most of all as per usual the Fijian hospitality shown by all staff is what makes Fiji such an enjoyable holiday The new upgrades are looking very nice can't wait to return to see it completed.

The facilities were and staff great.

It was a good stay. Food was good. Renovations was taking place and this was beyond our control but it disturbed the stay a lot.

right from the moment we set foot in the resort, we felt so welcomed. the staff were all so helpful, and willing to go the extra mile for us. We were on our honeymoon and they were so accommodating - upgrading us. Roselyn from housekeeping was particularly special - every morning she would greet us and leave us beautiful notes in our room, together with a bunch of flowers or towel decorations. We had the best time. Thank you.

Experience is good, staff are generally friendly, and many thanks for the free room upgrade. However, as I am staying in one of the newly renovated Beach Club rooms, I think there are some inconsistencies in the amenities provided, e.g. : 1) Shower gel was not topped up despite room service being done; 2) rubbish bin was not cleared despite room service being done

We stayed 4 days. The rooms are old and that’s ok, pools great but two restaurants closed and breakfast was terrible quality and seating area awful, it was lovely last time. We weren’t informed of the renovations when booking on accorplus. The food in the restaurant solid was limited and very expensive not many options food was ok

Its was great staying with you, My daughter calls it "new house". When we returned back home she kept on asking when will we go back to our new house. So overall it was a great stay and we have stayed in Sofitel for a number of times before and it has been our home in Nadi when ever we stay away from Suva. THE ONLY COMPLAIN I HAVE IS THE KIDS CLUB FEES (FACILITY USAGE @ KIDS PLAY CENTER). WE WERE NOT AWARE THAT THERE WERE FEES CHARGED TO USE THE FACILITY WHICH I THINK IS VERY IN-APPROPRIATE. WE HAVE BEEN TO OTHER RESORTS IN FIJI WHICH ALLOWS ATLEAST 30 MINUTES FREE USAGE WHEREAS SOFITEL DOESN'T ALLOWS KIDS TO ENTER THE PLAY CENTER WITH PAYING THE FEES. I request the management to re-look at this policy as the location of the kids play center attracts kids and I guess kids should be allowed under parents supervision to use the facility for at-least 30 minutes to an hour for free. Hope my review will be appreciated by the managements and I look forward to hear back from you.

It was great with the weather and the Waitui Club was great. The Accor Plus recognition wasn’t quite to expectation with some facets. Priority check in wasn’t any different to usual. 2 hour wait or so for room which when we were straight off a flight and wearing warmer clothing was disappointing and after asking many times on how much longer it would be we kept getting told much longer. As a Gold member I asked about the complimentary room we were meant to get and was told there was no availability and you were at 97% which certainly wasn’t evident as it appeared the quietest I had ever seen it. On being asked of we’d Like to wait at the bar and have a complimentary drink whilst waiting for the room we went to order and got told it only applied to House wine & beer after ordering the wine my wife wanted and a cocktail and then our complimentary voucher was presented by your staff but told these drinks wouldn’t be covered and we’d have to pay for, I had no problem with this and then the voucher disappeared so we never got to use this later, only a small thing but just left me feeling rather undervalued as a Accor Member. House keeping was a little average with having to request for flannels and other things and TV remote was missing, just little things. Specific Accor Plus info on the dining benefits and any promos such as at the spa would be useful on check in.

Overall we all enjoyed our stay and were made to feel very welcome and were able to relax. The renovations probably impacted on the hotel services. We checked in the Waitui reception but having new guests with us, we missed the music and welcome that we have had in the past. Rooms newly renovated, nice and comfortable. Room attendants that looked after us were wonderful however the inconsistency of towel supply and general consumables was noted. The restaurant service was slow particularly at breakfast. Not that we were in a rush, but everyone seemed out of place with no real order. Lack of direction! And yes, I know it is Fiji, but...…… Don't worry, we will be back.

Arrived from Tonga at 7AM and went straight to the Hotel. Though check in time was at 2PM but the Reception Staff did her best to find a room and even have it upgraded which was very much appreciated. I didn't use the facilities as myself and a couple of my colleagues had to attend a function in another hotel but overall experience had been very good.

Friendly service. Clean rooms. Lovely beachside spot.

We stayed at the Sofitel for a week and really enjoyed it. The highlight was the lovely, genuinely friendly service from the staff. They were so happy and helpful. One of the young cooks stood out (I’m sorry I don’t remember his name) as he showed us around the buffet on our first visit pointing out the gluten free options, then answered any questions we had and made suggestions on the Fijian Night, and was attentive and helpful at other times too. The waiting staff were all excellent too, with Lucy and Thomas being our favourites. Thomas’s service was top notch, he was always in the right place with whatever we needed at the right time. Lucy gave us some hints during our first dinner, and kept us supplied with ice cream and then seemed to always be there to say hello and help us out any other night we ate in. Then on our last night she organised for some of the staff to sing the Isa Lei goodbye song for us. We stayed in a standard room which was feeling a bit old. An extensive renovation is being done at the Sofitel, starting with the more expensive rooms, and we were told all of the rooms should be completely renovated during 2020. We did note that the only stretch of sandy beach appeared to be in front of the Sofitel and the Hilton next door. There were a number of water sports available off the beach at the Sofitel, some free to Sofitel guests. We tried out the free stand up paddle boarding and had a fun workout. Although things seemed to be more expensive on Denarau Island than other areas around Fiji we would stay at the Sofitel again.

it was a fantastic experience, especially the kids club and nanny service.

Rooms were nice being new but not finished, air conditioning only work after the storm