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Sofitel Fiji Resort & Spa Hotel 5 stars

Customer review rating 4.3/5 14,653 reviews

ALLSAFE approved hotel

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Sofitel Fiji Resort and Spa
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+ 20 Services

Hotel extras

  • Newly Renovated 5-star Resort

  • Niu Kids Beach Club

  • Teenage Zone Club

  • Sofitel Spa - Day Spa Retreat

  • Solis Restaurant - Modern Cuisine

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Sofitel Fiji Resort & Spa

Beachfront
 denarau island
fiji

Tel: +6796751111

Fax: (+679)6757777

Check-in from 14h00

Check out up to 11h00

  • By plane

    NADI AIRPORT At 20km / 12.43 miles

  • By boat

    PORT DENARAU MARINA At 0km / 0 miles

  • By helicopter

    Helipad At 5km / 3.11 miles

GPS :-17.76905, 177.373613

Hotel services

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • 3 Restaurants
  • 3 Bars
  • Breakfast
    • Buffet Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 10 Meeting rooms
  • Business Center
    • Self service business center
    • Business center with support staff
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 298 rooms
    • 3 rooms for people with reduced mobility
    • 16 family rooms
    • 25 connecting rooms
    • 55 non-smoking rooms
    • 3 floors
  • Languages spoken at the hotel
  • Laundry / Valet Services
    • Dry cleaning / Ironing
    • Laundromat
  • Wi-Fi
    • High speed transmission line Additional charge
    • WiFi in the communal areas Additional charge
    • WiFi at the hotel Additional charge
    • High Speed internet Additional charge
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • Check In & Check-out facilities
    • Express check-out
    • Express check-in
  • Porter
    • Porter
  • Concierge
    • Concierge
  • Safe deposit box at reception
    • Safe deposit box at reception
  • Currency exchange
    • Currency exchange
Access to property
  • Onsite
    • On site
    • 150 parking spaces
    • Private
    • Parking opened 24/7
Family
  • Services for children
    • Childrens Club for 6 to 12 years
    • Childrens Club for 3 to 6 years
    • Outdoor playground for children
    • Indoor playground for children

Our accommodation(s)

Boasting waterfront views from most of its 296 rooms and suites, this distinctive Fiji Island resort blends contemporary comforts with timeless style. Our Fiji Island resort, complements the stunning natural beauty with the finest personal luxuries.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 800

  • Maximum capacity: 758 people

  • Maximum banquet capacity: 480 people

Find out more

Our guest reviews for
Sofitel Fiji Resort & Spa

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

14,653 reviews

TripAdvisor Rating 4.0/5

4,651 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

perfect location

Customer review rating 5.0/5

Jaishil D. Couples - 12/04/2021 Confirmed reviews ALL

very close to denerau port and good customer service and friendly staff

Good Stay

Customer review rating 4.5/5

Shalvin Families - 06/04/2021 Confirmed reviews ALL

Really good experience. Dinner was superb, Staff there provided a great experience as well. However, there was a mixup with the bills as well as missing our welcome drinks. I've informed the hotel that i'll be coming back in May 15/16. Overall, a pleasant experience.

good stay, kids enjoyed themselves

Customer review rating 4.0/5

Jyotika C. Families - 06/04/2021 Confirmed reviews ALL

Had a wonderful time, always prefer Sofitel as i have been there a lot. Only thing if guest could be served with atleast iced water. I had travelled from Suva and Nadi was too hot, when I reached the hotel, had to go and buy water as everyone were thirsty and tired. I understand cost cutting mode is on, but I feel all guests should be served with iced water as a welcoming and thoughtful gesture.

Could have been better

Customer review rating 3.0/5

Munil G. Couples - 06/04/2021 Confirmed reviews ALL

I love this place for sure. Therefore, my expectations were really high when I booked it. However, I didn't get as much satisfaction as my previous stays. First of all, I must say that the resort is stunning. With the renovations, the rooms are amazing and lovely. My wife and I loved the rooms. But it's the service that matters more than the rooms. Maybe I booked my free night being an Accor club member and the staff were not bothered as I was there for free. Or may I had a tremendous time in the Coral Coast resorts and had placed too many expectations. Or maybe the treatment for locals is different for locals at Sofitel. I have to admit, there were times I was even intimidated to speak or ask staff. Overall, the service seemed slow and at times I felt the touch of hospitality was missing. And now I feel I have wasted my free night.

Good stay

Customer review rating 4.5/5

Petaia Couples - 30/03/2021 Confirmed reviews ALL

A great stay. Enjoyed the SPA. When the borders open, differentiate prices for locals and overseas guests. Thanks

Excellent service

Customer review rating 5.0/5

Josaia S. Families - 30/03/2021 Confirmed reviews ALL

Very friendly and great service...

Lovely place

Customer review rating 4.5/5

Kirti K. M. Couples - 29/03/2021 Confirmed reviews ALL

Have stayed 3 times this year and its one of the best resort in Denarau.

Great stay in quarantine environment

Customer review rating 4.5/5

Renu C. Solo - 28/03/2021 Confirmed reviews ALL

Timely delivery of meals and your Chef Avinesh was always available on the phone to take my dietary requirements. The internet was fast and had remote working very efficient.

nicely renovated

Customer review rating 4.0/5

Lm Business - 25/03/2021 Confirmed reviews ALL

We had two king rooms for 3 night each. Overall experience was very good, staff were excellent, food was tasty, resort was clean and tidy.

Excellent environment and hospitality

Customer review rating 4.5/5

Sumeet S. Couples - 25/03/2021 Confirmed reviews ALL

Very approachable and knowledgeable staff Rooms and facilities are top notch

Good, despite impact of COVID-19

Customer review rating 4.0/5

Lorraine M. Business - 24/02/2021 Confirmed reviews ALL

Was impressed with the renovations although I feel that the rooms could do with a touch of Fiji somehow! Was touched that staff expressed their appreciation of stay at their hotel. All staff were very friendly.

Was worth staying and its a beautiful place in Denarau.

Customer review rating 4.5/5

Kirti K. M. Couples - 17/02/2021 Confirmed reviews ALL

It was a

Refurbished Sofitel Denerau

TripAdvisor rating 5.0/5

Jupiterbee 13/01/2021 TripAdvisor review

The recent refurbishment has been well worth the wait. The new entrance foyer is impressive with features that provide the luxury impact you would expect from Sofitel. A new coffee shop sits adjacent to the reception providing excellent coffees, iced drinks, pastries, sandwiches and more. The concept of "build your own" salad or sandwich is a great idea and takes customer choice to the next level. The refurbished bedrooms are simple but very effective with a walk-in shower and an open plan studio feel to the living space. Of course, there is the balcony with ocean views. The pool area, beach bar and restaurant are also to the highest standard, as you would expect. Finally, the opening of the resort has helped local staff to secure an all important income again, which is critical to them and to the tourism sector in Fiji. Sofitel should be applauded for this as it is a lifeline in difficult COVID times and allows local tourists to support the local tourism economy. The people who work at Sofitel are a credit to the brand and always give excellent customer service. Thank you and we will be back again!

Bonjour Bula Jupiterbee Thank you for such a fantastic feedback. This will inspire our Ambassadors to strive for excellence. We will look forward to welcoming you and your family back to our Resort Soon. Thank you once again.

Great (ish)

Customer review rating 3.5/5

Allan I. Families - 04/01/2021 Confirmed reviews ALL

My kids, my family and I love Sofitel denarau. This trip upon reopening has mixed reviews from us but we have chose to write it off as teething issues upon its reopening after Covid. Some of the experience was great... other parts not so much

Dear Allan I., We very much appreciate your comments regarding your stay at the Sofitel Fiji Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Team Sofitel Fiji

Good to be back and experience the revamped Sofitel Fiji!

Customer review rating 4.0/5

Viresh C. Families - 03/01/2021 Confirmed reviews ALL

Sofitel Fiji's renovations have hit the mark, with excellent refreshed property and services offered. the new dining experience is excellent, and the friendliness of the staff also very good. the resort felt safe with safety protocols in place. Looking forward to getting back soon.

Dear Viresh C., We very much appreciate your comments regarding your stay at the Sofitel Fiji Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Team Sofitel Fiji

Excellent

Customer review rating 4.0/5

Eden S. Families - 01/01/2021 Confirmed reviews ALL

Customer service was really helpful, rooms standard was beyond expectations.

Dear Eden Sydney S., We very much appreciate your comments regarding your stay at the Sofitel Fiji Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Team Sofitel Fiji

Beautiful resort but very unorganized

Customer review rating 2.0/5

Jasveen K. Families - 30/12/2020 Confirmed reviews ALL

Firstly we were told that our rooms will be ready by 11am. Upon arrival around 12 , the rooms weren't ready until 4pm. My father who is old had to wait such long hours to get into a room to change in such a hot day. We finally got one room but the other room was not even ready till 4pm. We were asked to change and all using the first room and come back for the second room later. When we finally got the second room , it was not interconnecting as we had asked and the first room balcony door couldn't close. The internet was also down and TV channels weren't working. We had to wait again for such long hrs and were adviced to move our things from the first room to the second room since the door was not able to lock in the first room. We did exactly that and went for dinner. We finally got our second room around 9pm. Once we got into the room , the interconnecting door from one side couldn't open. We called reception and they adviced that someone would come to open it for us but no one did. We were told that we will be getting a late check out due to the inconvenience caused but in the morning it was not handed over and we had to speak to the manager who then did give us the late check out. Today when I checked my points on Accor , I was given less points than a friend who stayed on the same day. I had In fact booked two rooms and had all meals and a two hour spa treatment in the resort. My friend had booked one room and spent on one person's meal and did the same spa treatment. I failed to understand why I was given less points when I had spent twice the amount of money. When I called the resort in regards to this, I was told that the manager will contact me but no one did. I am truly disappointed. I was hoping to spend New Years at sofitel as well but this experience has changed my mind. I have never had such horrible service at this resort the various nights I stayed previously.

Bula Jasveen Thank you for taking the time to tell us about your experience at the Sofitel Fiji Resort & Spa. I am sorry that your check-in experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Front Office Manager

Great family experience

Customer review rating 4.5/5

Josaia S. Families - 29/12/2020 Confirmed reviews ALL

prompt reception at service desk, clean accommodation, very convenient, great food, very relaxing and safe atmosphere.

Bula Josaia We very much appreciate your comments regarding your stay at the Sofitel Fiji Resort & Spa. We are glad to know that you had a good relaxing stay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Front Office Manager

Family vacation- Sofitel Fiji

TripAdvisor rating 5.0/5

anojkhush 28/12/2020 TripAdvisor review

Excellent facilities, excellent food, excellent service...I will recommend all my family and friends to stay at Sofitel Fiji resorts. After renovation everything looks very good...food and service was top...best value for money

Bonjour Bula anojkhush We are delighted to note that you enjoyed your stay with us. We are looking forward to welcoming you back to our Resort Soon. Stay Safe, Stay Well. Thank you.

fabulousin every way

TripAdvisor rating 5.0/5

okaneclan 26/02/2020 TripAdvisor review

We stayed at the Waitui Beach club - everything was absolutely wonderful. The staff are beautiful, fun, friendly and amazing and go out of their way for you! Food, drinks and service are top notch and there are no children! Loved it.

Bonjour Bula okaneclan Thank you for sharing your recent experience with us at the Waitui Beach Club. We are delighted to read that you had an absolutely wonderful time with our beautiful, fun and friendly staffs who went out of their way with top notch food, drinks and service. We look forward to welcome you back soon for another fabulous stay with us. Vinaka Vincent Macquet General Manager

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