Sofitel Fiji Resort & Spa Hotel 5 stars

TripAdvisor rating 4.0/5 4,577 reviews
Sofitel Fiji Resort & Spa
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+ 28 Services
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Room 1

Number of guests
Children's age

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How it works?

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  • I benefit from advantages

  • I cannot take advantage of the Members' rate

Hotel extras

Waitui Beach Club is an exclusive, adults only area. Relax by the pool or in one of private cabanas with uninterrupted view of the beachfront. Newest addition, Niu Kids Beach Club is ultimate kids playground featuring splash park & zip line to enjoy!

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet AccessPaying
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Electric car recharging units
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
  • Services for children
  • Golf
  • Tennis
  • Beach and water sports
  • Other sports activities
Catering
  • Breakfast
  • 4 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 10 meeting room(s)
  • Conventions hotel
  • Business centre
  • Copy/print service available

Hotel location

Sofitel Fiji Resort & Spa

Beachfront

denarau island
fiji

Tel: +6796751111

Fax: (+679)6757777

Contact email

Check-in from 14h00

Check out up to 11h00

  • By plane

    NADI AIRPORT At 20km / 12.43 miles

  • By boat

    PORT DENARAU MARINA At 0km / 0 miles

  • By helicopter

    Helipad At 5km / 3.11 miles

GPS :-17.76905, 177.373613

Our accommodations

Boasting waterfront views from most of its 296 rooms and suites, this distinctive Fiji Island resort blends contemporary comforts with timeless style. Our Fiji Island hotel complements stunning natural beauty with the finest personal luxuries.

SUPERIOR ROOM, 1 King Size Bed, Oceanside

  • Max. number of persons: 3
  • Area: From 35
  • Views: Ocean/Sea view, Garden side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

SUPERIOR ROOM, 2 Queen Size Beds, Oceanside

  • Max. number of persons: 4
  • Area: From 35
  • Views: Ocean/Sea view, Garden side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Ironing board and flat-iron
  • Mini Bar

LUXURY ROOM, 1 King Size Bed, Oceanside

  • Max. number of persons: 2
  • Area: From 35
  • Views: Ocean/Sea view, Garden side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Ironing board and flat-iron
  • Mini Bar

LUXURY ROOM, 2 Queen Size Beds, Oceanside

  • Max. number of persons: 4
  • Area: From 35
  • Views: Ocean/Sea view, Garden side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Ironing board and flat-iron
  • Mini Bar

LUXURY ROOM, Beach Club Access, 1 King Size Bed, Oceanside

  • Max. number of persons: 2
  • Area: From 35
  • Views: Garden side, Ocean/Sea view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

LUXURY ROOM, Waitui Plus Access, 1 King Size Bed, Oceanside

  • Max. number of persons: 2
  • Area: From 35

LUXURY ROOM, Beach Club Access, 2 Queen Size Beds, Oceanside

  • Max. number of persons: 3
  • Area: From 35
  • Views: Ocean/Sea view, Garden side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Coffee/tea making facilities
  • Ironing board and flat-iron(...)

FAMILY ROOM, 1 Queen Size Bed, 2 tier Bunk Bed, Oceanside

  • Max. number of persons: 4
  • Area: From 35
  • Views: Ocean/Sea view, Garden side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Ironing board and flat-iron
  • Mini Bar

LUXURY FAMILY ROOM, 1 Queen Size Bed, 2 tier Bunk Bed, Oceanside

  • Max. number of persons: 4
  • Area: From 48
  • Views: Ocean/Sea view, Garden side *
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Ironing board and flat-iron
  • Mini Bar

PRESTIGE SUITE, 1 King Size bed, Ocean View

  • Max. number of persons: 3
  • Area: From 61
  • Views: Ocean/Sea view, Garden side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Ironing board and flat-iron
  • Mini Bar

OPERA SUITE, 1 King Size bed, Separate Living Room, Ocean View

  • Max. number of persons: 3
  • Area: From 84
  • Views: Ocean/Sea view, Garden side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Ironing board and flat-iron
  • Mini Bar

IMPERIAL SUITE, 1 King Size Bed, Separate Living Room, Ocean View

  • Max. number of persons: 3
  • Area: From 106
  • Views: Ocean/Sea view, Garden side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Slippers
  • Ironing board and flat-iron
  • Mini Bar

Our restaurants and bars

WAITUI BAR AND GRILL

Type of cuisine: Healthy eating

Experience TripAdvisor's No.1 Restaurant on mainland Fiji. Enjoy the ultimate steakhouse fine dining poolside, overlooking the Mamanuca Islands, with the beautiful Fijiian sunset as your backdrop.

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAZAAR KITCHEN AND BAR

Type of cuisine: International

Enjoy a culinary journey as you browse our 7 interactive kitchens and choose as many delicious dishes as you like. Savour the tantalising flavours created by our team of talented chefs. Your selection is prepared to order, right in front of you!

Dinner

17:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SOLIS RESTAURANT

Type of cuisine: Mediterranean

Revel in Mediterranean culinary delights at our signature beachfront restaurant, Solis. Relax with fine cuisine, gentle ocean breezes and a glass of your favourite wine.

Lunch

11:00 - 17:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LA PARISIENNE

Type of cuisine: Cafe

Experience the best coffee on the island, along with fresh homemade pastries and treats. Enjoy a magnificent selection of gourmet sandwiches and salads, available throughout the day.

Lunch

06:00 - 17:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

REPUBLIK NIGHTCLUB

Photo non contractuelle / Strictly non binding

Denarau Island's one and only nightclub Republik

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SUKA BAR

Photo non contractuelle / Strictly non binding

Experience the rum revival at Sofitel's new, Suka Bar. Indulge and explore our curated collection of in-house infused rums served with Fijian inspired tapas.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 800

  • Maximum capacity: 758 people

  • Maximum banquet capacity: 480 people

Find out more

Our guest reviews for
Sofitel Fiji Resort & Spa

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

14,497 reviews

tripadvisor

TripAdvisor Rating 4.0/5

4,577 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Epic customer service fail let down the whole stay

TripAdvisor rating 4.0/5

B4792BLheatherh Family - 15/01/2020 TripAdvisor review

We booked 3 nights on the day of arrival choosing Sofitel for two reasons. 1. Loyalty program and 2. Previous happy experience. We booked at last minute as we had left one of the outer islands early as I was incrediably unwell and needed to see a doctor. On arrival we were informed that our 'guarenteed room' was not available and that we had to go into the basic room (no upgraed offered) for the night, check out of this at 11am next day and then get moved to our room as soon as availbale. We where offered a discount of $100 FJD to match the price difference in the rooms but not even an apoligy for the inconvenience. At the time I knew this amount of discount was incorrect but after already waiting almost an hour to reach this stage of check in and been very unwell, strugggling to breath let alone stand and hold a conversation I told the staff we will talk about the cost tommorow and I will find the email of prices. Next morning after the doctor came i went with my husband and emails of room prices to front desk. The difference in the room prices was actually alomost 300 FJD. After arguing with one staff member for some time a manager stepped in, apologised, agreed on my evidence and said that the amount would be deducted at check out. We were then told our room was due for cleaning at 11am and we would be contacted asap to move. At 1.30pm I rang front desk to be told room not ready. At 3.30pm a staff member came to move our luggage. At 4pm I went to front desk and finally got room key. Apart from inconvenince and promise of priority room rediness this time is well and truly past checkin time. No apoligy offered. On checking out the manager had left no instructions on the system regarding discounted room rate and I again had to argue for over 30minutes and was accused of lying, making up the rate and told I had to write and sign a statement as a legal document to say what I said was true. The lack of costomer service and level of rudness has left us furious and after was amplified by the care and service we received at our next resort the Intercontinental. Polar opposites, cannot compare.

Bonjour Bula B4792BLheatherh, Thank you for your feedback, I was not able to track your reservations to understand what may have happened - have sent you a message if you could kindly get in touch with me directly. Look forward to hearing from you, Vinaka, Sunny Goo Executive Assistant Manager

DISCOUNT

Customer review rating 4.3/5

Han X. H. Families - 10/01/2020 Confirmed reviews ALL

NOT BAD BUT NEED A DISCOUNT ON MY STAY OR FREE A NIGHT SINCE I ALWAYS BRING CUSTOMER FROM CHINA TO YOUR 5 STAR RESORT SINCE 2015 THROUGH MY TRAVEL AGENT IN FIJI WHICH IS ISLAND DREAM HOLIDAYS. I NEED WHOLE SALE PRICE WHEN I WANT TO STAY THERE. THANKS

Bula Han We very much appreciate your rating regarding your stay with us. We are glad to know that you had a good stay. Please feel free to contact our Director Of Sales Micheal Bell on the email: Mi… ,who will be able to assist you with best rates available for your stay. Thank you again for sharing your experience, it will be our pleasure to welcome you back in the near future. Have a great week. Sincerely, Sofitel Management

Amazing can’t say enough about the place, the team and the total experience

Customer review rating 4.3/5

Fiona S. Friends - 10/01/2020 Confirmed reviews ALL

The Waitui team are amazing. Each visit improves and expectations exceeds. I just love the place and it’s the team that make the difference each time. This time I had my birthday at Waitui and wow did they spoil me. Thanks heaps.

Bula Fiona We very much appreciate your rating regarding your stay with us. We are glad to know that you had an amazing stay, Waitui team were amazing and spoiled you on your birthday. Thank you again for sharing your experience, it will be our pleasure to welcome you back in the near future. Have a great week. Sincerely, Sofitel Management

Excellent service, friendly staff, beautiful rooms

Customer review rating 4.3/5

Melanie H. Couples - 10/01/2020 Confirmed reviews ALL

This is our second time at the Sofitel in Fiji and we’ll definitely be back again this year. Everyone was so kind, friendly and welcoming.

Bula Melanie We very much appreciate your rating regarding your stay with us. We are glad to know that you had an excellent time, staffs were friendly and rooms were beautiful. Thank you again for sharing your experience, it will be our pleasure to welcome you back in the near future. Have a great week. Sincerely, Sofitel Management

Staff very pleasant & courtesy

Customer review rating 4.3/5

Paul B. Solo - 09/01/2020 Confirmed reviews ALL

Had a great time rooms very comfortable & clean & the staff were great & helpful.

Bula Paul We very much appreciate your feedback regarding your stay with us. We are glad to know that you had a great time, rooms were comfortable and staffs were friendly. Thank you again for sharing your experience, it will be our pleasure to welcome you back in the near future. Have a great week. Sincerely, Sofitel Management

MR AND MRS ,DAUGHTER SONINLAW 4 KIDS ,SON AND GIRL FRIEND

Customer review rating 4.3/5

Mrs B. Families - 09/01/2020 Confirmed reviews ALL

We have been staying with you for 6 years.We buy 3 rooms my daughter has 4 children my son and his girl. Us to .Talking to others at resort they got free kids club and breakfasts.My daughter also paid for a microwave oven $25 per day for 9 nights.We will be staying with you again this year .Hope accor and resort look after us this year.

Bula Ilo We very much appreciate your feedback regarding your stay with us and thank you for your loyalty with us. Please note that complimentary kids club and free breakfast depends on the package that you book. AccorPlus members which are Diamond & Black get free kids club. The other guests must have booked package with kids club and breakfast at hotel level we do not offer, it is just depending on the package booked. However, we are glad to know that you had enjoyed your family holiday. Thank you again for sharing your experience, it will be our pleasure to welcome you back in the near future. Have a great week. Sincerely, Sofitel Management
Customer review rating 4.3/5

Karen Families - 08/01/2020 Confirmed reviews ALL

The staff were lovely and the buffet breakfast and dinner terrific, especially the gluten free section. We loved the Le Goûter kid’s lunch packs but please could they be in cardboard boxes not plastic. Thank you for the free Fiji water every day but I would prefer to see sustainable options instead of plastic single use bottles. A jug in the fridge or chilled bubblers/ water coolers around the resort so guests could fill up their own bottles, perhaps a beautifully designed Sofitel Fiji insulated metal water bottle could be available for purchase? I loved the soap in a little cardboard box instead of plastic and I would like to see 5 star hotels lead the way on not having shampoo in little plastic containers but in large refillable ones that are not to be taken by guests but used as needed. Thank you for a very pleasant stay.

Bula Karen We very much appreciate your rating regarding your stay with us. We are glad to know that staffs were lovely and buffet breakfast was terrific especially the gluten free section. Please note that we are in the process of reducing the use of plastic at the resort and in Fiji as well to be more environmental friendly. Thank you again for sharing your experience, it will be our pleasure to welcome you back in the near future. Have a great week. Sincerely, Sofitel Management

Needs upgrade

Customer review rating 4.3/5

Peter Families - 06/01/2020 Confirmed reviews ALL

Disappointed with the rooms, old and in need of an upgrade. Bathrooms urgently need work and overall roms feel dated. Reception staff so slow.

Bula Peter Thank you for taking the time to tell us about your experience at the Sofitel Fiji Resort & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please note that our renovations plans are in progress and rooms will be renovated block by block. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sofitel Management

Another fantastic stay

Customer review rating 4.3/5

Phil &. H. Couples - 03/01/2020 Confirmed reviews ALL

Perfection again, despite tropical cyclone the stay was fantastic. The staff all went the extra mile and managed the cyclone problems admirably with great attitudes, friendly smiles and jokes.

Bula Phil We very much appreciate your feedback regarding your stay with us. We are glad to know that your stay was fantastic, staffs went an extra mile during the cyclone with friendly attitudes. Thank you again for sharing your experience, it will be our pleasure to welcome you back in the near future. Have a great week. Sincerely, Sofitel Management

Amazing stay at Waitui

TripAdvisor rating 4.0/5

Max S Couples - 03/01/2020 TripAdvisor review

We stayed on a Waitui Plus rate which had so many generous inclusions that made for a great stay - daily spa treatments, laundry etc - highly recommended. Restaurants were all of very high quality including the new Bazaar buffet. Staff had no problems accepting Accor Plus which was great. Great recognition as an ALL Platinum member, though it is a shame to hear that Platinums will no longer be granted Waitui access if not staying at Waitui. The explanation given was that Diamond/Black members will be given this benefit, however those members will be much smaller in number so it is a reduction in benefits offered. I don't buy that overcrowding will result if they keep status quo - the number of Platinums along with Diamond/Black as a whole is not changing. We encountered a couple of issues with our stay, eg room too hot at night because the AC relies on motion sensors, confusion finding our airport pickup etc. But the staff were fantastic at resolving these. Renovated rooms were great but the suite did not seem fully finished, no desk or chair, nothing on the walls, only 1 bin for the whole room including bathroom etc. Every So Spa treatment was amazing and the staff so friendly. Special recognition for the staff that made the day special- at Waitui Silvina, Salotem, Mili, Lusi, Annie, Jerry, Sunny, Solo and Alfred ; at the Spa Gina, Shandya, Vaseva and Oni; and Sam at the Republik Nightclub. Many others we have missed. Lovely to meet GM Vincent at Waitui as well. Overall staff are the best asset at the Sofitel!

Bonjour Bula Max S Thank you for taking out your time and writing to us regarding your recent experience with us. Please note that we will have our Executive Lounge opened after renovation for Platinum members to enjoy as after the renovation we have limited complimentary access to Waitui Beach Club as there will be members Lounge to access. However, we are delighted to know that overall you had a great stay and well looked after by our friendly team and amazing spa treatments. We will pass your message to all the staffs names mentioned for their outstanding service. We surely look forward to welcome you back when the renovations has completed to experience our new facilities. Vinaka Vincent Macquet General Manager

Great location, great ambience and excellent family experience

Customer review rating 4.3/5

Peter M. Families - 02/01/2020 Confirmed reviews ALL

We picked the Sofitel because it had both quiet time at the Beach Club as well as time with our family around the main pool. The hotel had a good vibe with the Solis restauarant and live music as well as all of the activities for the kids

Bula Peter We very much appreciate your feedback regarding your stay with us. We do apologise for the inconvenience caused during your stay. However we are glad to know that you had a great family experience and the hotel had a good vibe. Thank you again for sharing your experience, it will be our pleasure to welcome you back in the near future. Have a great week. Sincerely, Sofitel Management

Friendly, efficient service.

Customer review rating 4.3/5

Tupou T. Couples - 02/01/2020 Confirmed reviews ALL

We stayed for two nights and experienced welcoming customer service that was friendly and efficient. A couple of suggestions -the noise from the new nightclub really needs to be turned down (way too loud) and another towel rack in the bathroom, no room to hang a second towel and there is sufficient space on the wall for another rack.

Bula Adi We very much appreciate your feedback regarding your stay with us. We do apologise for the inconvenience caused during your stay, please allow me express my sincerest apology. However we are glad to know that staffs were friendly and experienced welcoming customer service. Thank you again for sharing your experience, it will be our pleasure to welcome you back in the near future. Have a great week. Sincerely, Sofitel Management

Such friendly staff & great food

Customer review rating 4.3/5

Anonymous Solo - 02/01/2020 Confirmed reviews ALL

Love the renovations -

Bula Rozanne We very much appreciate your feedback regarding your stay with us. We are glad to know that staffs were friendly and you loved the upgrades. Thank you again for sharing your experience, it will be our pleasure to welcome you back in the near future. Have a great week. Sincerely, Sofitel Management

Good location but rather basic rooms

TripAdvisor rating 4.0/5

LauNataf Family - 01/01/2020 TripAdvisor review

Very good spot, nice pool, kids had fun Restaurants rather good with a good staff (not that common in Fiji) But rooms are really basic, not very spacious and they look rather old - not really what you expect from a Sofitel do rather disappointing

Bonjour LauNataf, Thank you for posting a review & we are sincerely delighted that you enjoyed our facilities on your recent stay. We are currently in the process of upgrading our rooms & should have them completed by later this year which will give the property a new look & feel. We hope you had a safe journey back home & best wishes for the new year. Cordialement, Vincent Macquet General Manager Sofitel Fiji Resort & Spa

Not up to expectation for a Sofitel

TripAdvisor rating 4.0/5

bbeleme Family - 01/01/2020 TripAdvisor review

Does not feel like a Sofitel, even the children stated that. Old wing, Room, furniture and bathroom very old, need a refurbishment. Price paid was not reflected on the room. No complimentary room upgrade available for accorgold member so we were disappointed. Breakfast was average, not much choice for children. Spa was good.

Bonjour bbeleme, Thank you for taking the time in posting a review. We are sincerely disappointed that you did not enjoy the look & feel of our rooms yet again, we are currently in the process of refurbishing them & should have all of the rooms completed by later this year. Complimentary upgrades are only subject upon availability on the day & as you will appreciate, the end of the year is peak season when the hotel is very much at capacity. Should your travels bring you back to Fiji in the future, please do reach out to me personally as I would like to restore your faith in our hotel. I trust you had a safe flight home & best wishes for the new year. Cordialement, Vincent Macquet General Manager Sofitel Fiji Resort & Spa

It was really nice staying at the resort

Customer review rating 4.3/5

Salesh K. Families - 30/12/2019 Confirmed reviews ALL

It was good but check in time and check out time should be looked at

Bula Salesh We very much appreciate your feedback regarding your stay with us. We are glad to know that you had a really nice stay. Thank you again for sharing your experience, it will be our pleasure to welcome you back in the near future. Have a great week. Sincerely, Sofitel Management

Family Holiday - perfect!!

Customer review rating 4.3/5

Mark Families - 29/12/2019 Confirmed reviews ALL

Had an amazing time with our young family!

Bula Mark We very much appreciate your rating regarding your stay with us. We are glad to know that you had an amazing family holiday. Thank you again for sharing your experience, it will be our pleasure to welcome you back in the near future. Best Regards Sofitel Management

Friendly, outstanding service the entire week!

Customer review rating 4.3/5

Anonymous Families - 29/12/2019 Confirmed reviews ALL

The staff was extremely friendly and accommodating! We were allowed to check-in early and stay late because of our flights. All services were outstanding! Since we had a 5 and 4 year old, it would be nice to have a "casual" place for dinner other than the Cafe' and room service. Otherwise, everything was absolutely wonderful! I would highly recommend the Sofitel to everyone.

Dear Joan H., We very much appreciate your comments regarding your stay at the Sofitel Fiji Resort & Spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good old Sofitel but need urgent renovation

TripAdvisor rating 4.0/5

d0minictam Family - 29/12/2019 TripAdvisor review

Pros - Fiji airways check in counter in hotel. - Good size pool even have a slide - Good size hotel - Near Golf Course - In Denarau Island. Closer to Marina and Bula Water Park - Good transport options such as Bula Bus around the island and West Bus to Nadi Town or private transfer to Marine for FJD 7 - Baazar Restaurant has dinner buffet. - Beach is private - Has New Zealand Icecream next to the pool. -Kids Club has a small zip line -Lack of personal touch. No one care when you arrive. No drum roll, no one show you where the reception is. -Has souvenir shop Jack's -Has newly opened convenient store -Chef in Bazzar Restaurant noodle bar cook great stir fried dishes. -House keeping staff is very friendly. Cons - Kids club more expensive FJD 25 per session. 3 hours -Activities in Kids Club is average - Busy. Check in Check out can be long, lack of Accor All priority check in counter. - Feel dated. - Only 2 restaurants. Same menu. Limited choice. - Shower on bathtub in the 80s -WiFi painfully slow. -Service is a leader in Fiji time. In summary: Hotel is grand but old and the rooms need to update ASAP. Services in hotels are painfully slow. They are well on Fiji Time. The hotel charges fee for kids club probably most expensive in Fiji and the hotel activities are a disappointment comparing to other hotels in Fiji. The plus side is restaurants in both hotel accepts Accor Dining 50% Discount and if you have multiple cards, 50% off the food bill for big group.

Bonjour d0minictam, Thank you for taking the time in positing a review & for highlighting so many positive aspects of our resort & we are sincerely delighted that you enjoyed them. With regards to the more constructive feedback, allow us the opportunity to elaborate further. Niu Beach Club (the only Beach Club dedicated to kids in Fiji) is more than just your regular kids club as you made mention. The Club provides over 7 different zones from flying fox, craft room & lego room just to name a few. With that, when kids spend time there, we also provide for 7+ fully trained employees to look after our little guests on each shift, different sun screen protection, bottled water & healthy snacks all complimentary. Hence, not just an area where one would leave their children in a little room but instead they get to enjoy a whole spectrum of fun activities for FJD $25 for 3 Hrs which in itself is Aus. $5 / Hr. We have 6 reception counters at the hotel (2 ALL priority) yet again, as we experienced a Category 2 cyclone over the last few days, the airport was shut & we had to assist a larger amount of guests hence, this is not normally the case. We have 4 restaurants, 4 bars & 1 night club at the hotel but as mentioned already above, in a Category 2 cyclone, you will appreciate that we could not open some of the restaurants more so for safety reasons on the other hand, we provided 3 restaurants fully operational during that time of bad weather. Thank you once again for your feedback & trust that you had a safe flight back home. Cordialement, Vincent Macquet General Manager Sofitel Fiji Resort & Spa

Satisfactory

Customer review rating 4.3/5

Latika B. Families - 28/12/2019 Confirmed reviews ALL

I love Sofitel, the food is good but pretty expensive as in overall. No discount for Accor plus due to public holiday. Requested to extend stay for 1 more night but was advised only 2 nights extension is approved! Well

Bula Latika We very much appreciate your feedback regarding your stay with us. We do apologise for the inconvenient caused during your stay. Please note the terms and conditions with Accor Plus, members are not eligible for discounts on Public Holidays. However we are glad to know that you love staying at the Sofitel. Thank you again for sharing your experience, it will be our pleasure to welcome you back in the near future. Sincerely, Sofitel Management
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