Novotel Nadi 4 stars

Customer review rating (ALL Rating) 4.0/5 390 reviews

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Namaka Hill, P O Box 11133, Nadi Airport, . NADI, Fiji Islands

Description

Hotel extras

  • Airport and central Nadi hotel set in lush tropical gardens

  • Family friendly guest rooms with two queen beds

  • Spend a leisurely day by the pool, golf range or tennis court

  • Meeting and Conference rooms catering for up to 150 delegates

  • Breakfast from 5.30am for early flyers

Our accommodation(s)

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Hotel location

Novotel Nadi

Namaka Hill, P O Box 11133, Nadi Airport
. NADI
Fiji Islands

GPS:-17.766271, 177.461987

Telephone
Fax +679 672 0324

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

TALEI RESTAURANT

Breakfast. Full breakfast buffet served 7 days / 7 from 6 am to 11 am. Continental breakfast from 5:30 am to guests leaving before 6 am. Lunch and dinner à la carte. Menu with European cuisine and specialties of the Pacific.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  390 reviews

TripAdvisor Rating  3.2/5  1,436 reviews

Customer review rating 3.5/5

Van D. P. &. D. Couples - Confirmed reviews ALL

Staff were excellent, friendly and informative.

Dear Van D. P. &. D.. Thank you for your kind feedback. We're delighted to hear that you enjoyed our convenient location near the airport and that our team made a positive impression with their friendliness and helpfulness. Your comments mean a lot to us, and we’ll be sure to pass along your praise to the staff. We hope to welcome you back again soon!

Customer review rating 2.0/5

Abdul R. Families - Confirmed reviews ALL

overall I have stayed at this property before and hence being a Accor plus Gold member I never felt any importance neither had any privileges acknowledged or given. During breakfast my wife was treated somewhat disrespectfully when she approached a staff member for a special request on her eggs to be prepared and was asked simply WHY. Despite a clear signage offering the service of eggs cooked to order.

Dear Abdul r..Thank you for taking the time to share your feedback. We truly value the input of our loyal guests, especially those like yourself who are Accor Plus Gold members, and we are deeply sorry to hear that your recent stay was disappointing. We apologize for not making you feel valued during your visit, and we regret that your privileges as a Gold member were not properly acknowledged. This is certainly not the standard we aim for, and we will review our processes to ensure that all our Accor Plus members are recognized and treated with the respect they deserve. Regarding the issue at breakfast, we are genuinely sorry for the way your wife was treated by our staff when requesting eggs to be cooked to order. We sincerely apologize for the lack of courtesy shown, as this does not reflect our usual level of service. We will address this with our team to ensure all guests are treated with kindness and professionalism, and that the "eggs cooked to order" signage is fully respected by all staff members. Your feedback is incredibly important to us, and we will take immediate steps to ensure that such issues do not occur again. We hope you will give us the opportunity to provide a better experience on your next visit.

Customer review rating 2.5/5

Malia M. Business - Confirmed reviews ALL

It was my first time staying at Novotel Hotel in Nadi and the food was great, but the room was not what I expected especially the bathroom as the water was not running well. Love the hospitality but I am concerned about the room.

Dear Malia M..Thank you for choosing to stay at Novotel in Nadi, and for sharing your feedback. We’re pleased to hear that you enjoyed the food and appreciated the hospitality during your stay. However, we are truly sorry to learn that the condition of your room, particularly the bathroom, did not meet your expectations. We understand how important it is for all aspects of your stay to be comfortable, and we apologize for the issue with the water not running properly. Please rest assured that we are looking into this matter to ensure the plumbing is functioning correctly, and we will take steps to address any maintenance concerns immediately. We value your feedback, and we hope you will consider giving us another chance to provide you with a more comfortable and enjoyable stay in the future.

Customer review rating 4.0/5

Terence T. Business - Confirmed reviews ALL

First night was bad. The room smell and both the pillow covers and bed sheets smell stale. Like someone has slept on it and not changed.

Dear Terence T.. We're glad to hear you found our location convenient, especially in relation to the airport. However, we're truly sorry to learn that your first night did not meet expectations due to the condition of the room and linens. Our housekeeping team follows brand standards to ensure that all arrival rooms are thoroughly cleaned and supplied with fresh linens. We sincerely apologize that your experience did not reflect this standard. Your feedback has been shared with the team, and we will be addressing this internally to reinforce our commitment to cleanliness and guest comfort. Please rest assured that immediate steps are being taken to prevent a recurrence of this issue. We truly appreciate your feedback, as it helps us improve, and we hope to welcome you back for a much better experience in the future.

Customer review rating 1.5/5

Rosen C. Business - Confirmed reviews ALL

Room was in serious need of a renovation. Air conditioning was not effective, the bathroom had cracked tiles, the lighting was not inviting, and the cockroach was all not great. Additionally, having no water in the room (even for purchase) was a big oversight in my opinion. Disappointing for 4-Star property, and from Novotel.

Dear Rosen C.. Thank you for taking the time to share your recent experience with us. We sincerely apologize that your stay did not meet expectations and fell short of the standards both you and we associate with Novotel. Regarding the room issues, we do have an ongoing preventative maintenance program in place, through which our engineering team regularly inspects rooms to ensure they are free from defects. That said, we acknowledge there is always room for improvement. Additionally, a professional pest control company conducts monthly inspections of our guest rooms, but we will be reviewing their service to ensure it is as effective as it needs to be. We also appreciate your feedback on the absence of in-room water. While drinking water is always available at our restaurant, we understand the convenience of having it in the room and will explore options to include this amenity going forward. Your candid feedback is extremely valuable and helps us focus on areas that require immediate attention. We are currently working closely with the property owners on a planned refurbishment and redevelopment of the hotel, which we are confident will significantly enhance the guest experience. Once again, we sincerely apologize for the inconvenience and hope you will consider giving us another opportunity to deliver the quality and comfort you expect from Novotel.

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Other web-users rate our hotel

  • 297 reviews 9.1/10 Location
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  • 209 reviews 3.4/10 Cleanliness
  • 197 reviews 5/10 Vibe
  • 178 reviews 4.9/10 Amenities
  • 176 reviews 4.6/10 Comfort

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.