Novotel Milano Nord Ca Granda Hotel 4 stars

TripAdvisor rating 3.5/5 2,135 reviews
Novotel Milano Nord Ca Granda
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+ 24 Services
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Room 1

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Children's age

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Hotel extras

  • Restaurant for up to 200 people, ideal for banquets

  • Central location just a few minutes' walk fromthe metro

  • Conference hall with 380 seats

  • Game areas, table tennis

  • Outdoor swimming pool and fitness center

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Reduced mobility rooms
  • Pets allowedPaying
  • Outdoor playground for children
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Laundry
  • PorterPaying
  • Concierge
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Outdoor playground for children
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Congresses/conventions
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Milano Nord Ca Granda

Viale Suzzani 13
20162
milano
italy

Tel: +3902641151

Fax: (+39)02/66101961

Contact email

Check-in from 14h00

Check out up to 12h00

  • Milano Centrale Railway Station :   Bus 42 Viale Suzzani

  • LILLA :   5 CA GRANDA

  • By plane

    LINATE LIN At 12km / 7.46 miles

  • By plane

    MALPENSA MXP At 45km / 27.96 miles

  • By train

    Milano Centrale At 3km / 1.86 miles

  • By train

    Milano P Garibaldi At 4km / 2.49 miles

GPS :45.506213, 9.197526

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Superior Room with one double bed and a sofa bed

  • Max. number of persons: 4
  • Area: From 25
  • Views: Pool side, City side, Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Superior room with twin beds

  • Max. number of persons: 2
  • Area: From 25
  • Views: Pool side, City side, Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Executive Room with 1 double bed and sofa

  • Max. number of persons: 4
  • Area: From 25
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Our restaurants and bars

CENTENA TRATTORIA URBANA

Type of cuisine: Mediterranean

Centena Trattoria Urbana offers simple, tasty, healthy and balanced cuisine. Catering that provides whatever takes your fancy at any time of day or night. Enjoy a moment of escape in the restaurant, at the bar, or on the poolside terrace.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE BAR

Photo non contractuelle / Strictly non binding

At our bar you can find a wide selection of whiskeys and sample international and local cocktails including the typical Spritz, specially prepared for you and served by the pool

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 442

  • Maximum capacity: 312 people

  • Maximum banquet capacity: 312 people

Find out more

Our guest reviews for
Novotel Milano Nord Ca Granda

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

3,733 reviews

tripadvisor

TripAdvisor Rating 3.5/5

2,135 reviews

Global standard but...

Customer review rating 4.1/5

Jakub Couples - 03/12/2019 Confirmed reviews ALL

I think overall stay was OK, but my feeling is mostly influenced by first few minutes. We arrived quite late (around 9pm) after long journey. Day before I checked-in to not to wait for a room key to long. But I was really surprised that on Friday evening it was ONLY one person at the reception. Only two persons (couple) in front of use so I assumed it will go fast. But it doesn't and time time was lasting and lasting. I decided that I will I mentioned that we are already checked-in online. In response I heard that I need to go through the whole procedure again because of Italian law about personal data protection. So we waited again for additional 10 minutes and man at the reception was clicking and clicking something on the computer with us in front of the desk. I believe he had something very important to do and I know such situations happens. But if so and people are waiting (and I recall there was additional people coming), he should immediately call for help. Personally, I we felt like we are not important enough and it was first time for me in Accor Hotels. In total we waited 20 minutes to do the check-in. My data in Accor System exist there for more almost 4 years and never heard such a story. You really need to delete all personal data after 24h? It was not even possible to use the credit card which I used for reservation to guarantee payment for city tax? So what the online check-in option works for? If it is useless why there is an option for doing it? I do not have such experience in other European Countries after changing EU law in this field (Regulation (EU) 2016/679). Personally I think that quality in Novotel Nord Ca Granda is much below other Novotels around Europe. As a comparison, I need to say that room standard was below standards of Ibis in Poland/Czech Republic. If there is no free water to drink after arrival in the room, then it is poor - personally I think it is a must if you claim 4 stars. Breakfast quality was on good level, but again amount of choices for breakfast is nor satisfying - much less than in Ibis hotels in Eastern Europe. Summarizing: reception service - unacceptable (please verify, if there is reasonable explanation for the sittuation we faced and there was really some very important situation to solve, I can neglect it) room service - very good room condition - standard (besides wc is crooked/skew breakfast quality- standard (besides coffee machine, which serves instant coffee I suppose) restaurant - good overall - below expectations

Excellent value for money

Customer review rating 4.1/5

Steph Friends - 16/11/2019 Confirmed reviews ALL

Perfect for our stay!

Dear Guest We very much appreciate your comments regarding your stay at the Novotel Milano Nord Ca Granda. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vincenzo Lisacchi General Manager

Quality family stay in Milan

Customer review rating 4.1/5

Ciaran Families - 10/11/2019 Confirmed reviews ALL

After a few days travelling it was great to settle into the Novotel in Milan nord. Very nice hotel, friendly and helpful staff. Clean rooms and well equipped bathroom. We would certainly stay here again. Convenient to the metro and tram.

Dear Guest, We very much appreciate your comments regarding your stay at Novotel Milano Nord Ca' Granda. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vincenzo Lisacchi General Manager

Rooms in serious need of renovation

Customer review rating 4.1/5

Antonis K. Families - 06/11/2019 Confirmed reviews ALL

Very disappointed with the state of room. Musty stuffy smell, Carpets worm out, walls plastered, bathroom not white clean - made all other aspects of our stay irrelevant. Not what you would expect from a 4* hotel...

Dear Guest, Thank you for taking the time to tell us about your experience at Novotel Milano Nord Ca' Granda. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vincenzo Lisacchi General Manager

Smell of dirty socks in the room

Customer review rating 4.1/5

Elena Couples - 06/11/2019 Confirmed reviews ALL

There was a problem with conditioner in my room. Smell of dirty socks... I noticed it and said at the reception. But next day the problem was not solved (problem with conditioning). Also no lock in the bathroom, it's a minus (i don't feel comfort) of Novotel style for me as a guest.

Dear Guest, Thank you for taking the time to tell us about your experience at Novotel Milano Nord Ca' Granda. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vincenzo Lisacchi General Manager

BUsiness trip Accord member

Customer review rating 4.1/5

Business V. Business - 31/10/2019 Confirmed reviews ALL

I had better experiences in other Novotel hotel then this one, Most shocking surprising is you took payment in advance when I book room in your App, this is first time I see from any Accor hotel groups dose this way, not acceptable at all. they take my credit card as confirmation not fully payments, Who gives your hotel right to this ?? Room, Give standard room as superior room, over all kinds of limit, not good at all, why you this for ? Especially for member ?? Breakfast is simple for a 4 star hotel

Dear Guest, Thank you for taking the time to tell us about your experience at Novotel Milano Nord Ca' Granda. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vincenzo Lisacchi General Manager

the room seems old, need refurbishment.

Customer review rating 4.1/5

Burc B. Families - 30/10/2019 Confirmed reviews ALL

waiters were not kind. reception girl was smiling even when we reach the hotel at 1:00 am. housekeeping is also ok. hotel seems old. bath has mold at the edges.

Dear guest We very much appreciate your comments regarding your stay at the Novotel Milano Nord Ca Granda. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vincenzo Lisacchi General Manager

Mr O.

Customer review rating 4.1/5

Mr O. Couples - 14/10/2019 Confirmed reviews ALL

We were very satisfied with our stay at the Novotel Ca Grande in Milan. The hotel is located close to both a tram line and a metro station. Staff were pleasant and helpful. Our room was good. We enjoyed breakfast and two evening meals in the hotel. Unfortunately we had an unpleasant incident in the centre of Milan, and afterwards a member of the hotel's reception staff was extremely helpful in contacting the authorities on our behalf regarding a missing document.

Dear Guest, We very much appreciate your comments regarding your stay at Novotel Milano Nord Ca' Granda. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vincenzo Lisacchi General Manager

Breakfast service needs significant improvement

Customer review rating 4.1/5

Udo Business - 14/10/2019 Confirmed reviews ALL

50% of the plates have been empty, coffee served after several requests, tables not ready,... but the staff was really friendly but hopelessly overloaded. That was every morning during our 3 nights stay.

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Milano Nord Ca' Granda. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vincenzo Lisacchi General Manager

Good and Short Stay

Customer review rating 4.1/5

Rhnc Solo - 14/10/2019 Confirmed reviews ALL

It was not planned but I have to stay in Milano for that night, so I choose to stay in hotel with a not so expensive price.

Dear Guest, We very much appreciate your comments regarding your stay at the Novotel Milano Nord Ca' Granda. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vincenzo Lisacchi General Manager

Decent for a weekend stay but not longer

TripAdvisor rating 3.5/5

jonathanpinto50 Couples - 09/10/2019 TripAdvisor review

The hotel is located 20mins by tube from the city centre but is easy to get to, it would be ideal if there was a direct service into the centre ( Duomo). The Ca Grand tube station is located 5 mins walk from the hotel, so cant complain.Upon checking in very late but was very quick with the nigh clerk. Our room was on the 4th floor, The room was spacious but was dusty. There was no functioning air conditioning which was a shame because if you opened up the windows, Mosquitoes would fly in and chew you whilst you slept.Mind you our stay was in Oct. The bathroom is basic but sterile.The bed was fine but there is a shortage of charge points in the room. Not the best Novotel room we have stayed in but livable for a day or two.

Not a good experience

Customer review rating 4.1/5

Hareesh Families - 08/10/2019 Confirmed reviews ALL

#1 Surprised to hear that air conditioning will be switched off starting from 21:00 hours in the night. When we came back to the room I was surprised to hear from front desk that air condition will be not available after 21:00. #2 City tax: I booked 2 rooms and while checkin I paid the city tax , however while check out i was asked to show the receipt of the city tax paid , never experienced with Accor hotels this kind of service

Dear Guest, Thank you for taking the time to tell us about your experience at Novotel Milano Nord Ca' Granda. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vincenzo Lisacchi General Manager

Value for Money

TripAdvisor rating 3.5/5

459sunil Business - 07/10/2019 TripAdvisor review

I was in MIlan recently for a conference and stayed at this hotel. Wonderful experience. Well mannared efficient staff. The breakfast has a good spread and healthy opyions also are available. The express laundry service is excellent and on time delivery.

Good place to stay for business

Customer review rating 4.1/5

Ag Business - 06/10/2019 Confirmed reviews ALL

Very nice staff at the reception and the restaurant

Dear Guest, We very much appreciate your comments regarding your stay at Novotel Milano Nord Ca' Granda. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vincenzo Lisacchi General Manager

Not up to par

Customer review rating 4.1/5

Anonymous Business - 04/10/2019 Confirmed reviews ALL

Excellent helpful reception. Frankly speaking I was disappointed by the hotel. It can't stand in the shadow of other Novotels. Although my room was cleaned, it was not clean. The chair had suspicious spots. The carpet was definitely ready for a change.The elevator was stained and was in need of polishing. The restaurant was disappointing due to a small selection of food, not to my taste. The meeting facilities were excellent. Neighbourhood? Nothing! Good position in terms of metro access.

Dear Guest, Thank you for taking the time to tell us about your experience at Novotel Milano Nord Ca' Granda. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vincenzo Lisacchi General Manager

Convenience at a reasonable price

Customer review rating 4.1/5

R A. Solo - 02/10/2019 Confirmed reviews ALL

Always great to stay at Novotel

Dear Guest, We very much appreciate your comments regarding your stay at Novotel Milano Nord Ca' Granda. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vincenzo Lisacchi General Manager

Dissatisfied on multiple levels

Customer review rating 4.1/5

Sumedh M. Couples - 02/10/2019 Confirmed reviews ALL

I don't feel entitled being a member of LeClub Accor. I started enjoying my stays with Mercure in France and then decided to try other brands of Accor. During this stay, my wife and I found it hard to understand how different the standards of different Novotels could be around the world. 1. No priority check in - Having the gold tier, coming off a delayed flight, we expected to check in ASAP. We found the reception attending to folks who entered around the time we did. Although we tried to signal by standing near the Priority Welcome section, no one bothered. What's the point of this membership? Didn't see this in Amsterdam, New York or Nice. 2. We were 'educated' on welcome drinks and how it applies as if we wouldn't have known having stayed consistently on different properties. Felt uneasy there. 3. What an under-equipped gym. You have one treadmill that creaks when you walk, let alone run. Just one treadmill. One cycling machine and a few weights in a cramped space. Either don't have it or do it right. 4. The hotel decided unilaterally to turn off the ACs for all rooms on the day of our arrival. Coming from Madrid and reaching Milan when the temperature was yet to drop to sub 20s, this was ridiculous. Why take these decisions unilaterally? They turned it on the night before our departure. We stayed 3 nights. 5. As if the problems weren't enough, Wifi was amazingly inadequate. Many properties have premium WiFi and we were thinking there would be one. Nope. The only positive thing: they let us check out late, but then again, it is one of the perks of the membership level, so wouldn't laud credit too much. I was about to send an email to Accor complaints anyways before this survey came through. Would not stay at this property again. Will still send the email to Sébastien Bazin this week.

Dear Guest, Thank you for taking the time to tell us about your experience at Novotel Milano Nord Ca Granda. I am very sorry that your experience did not meet your expectations and allow me to express my sincerest apologies. We want to reassure You that this is not our Accor standard and we always want to thank all our Le Club Guests for their loyalty, respecting all the standard procedures and also welcoming them in a good way. Unfortunately, I supposed that there was only one person at the front desk at that time and he/she didn't see You immediately. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing all future occurrences. We are also so sorry for the desease You had with A/C in the room. It is not so easy to find the right temperature in this period of transaction due to the season. We also received some messages from our Guest regarding a cold temperature in the rooms. Kindly accept a compensation with Le Club points on Your card for your stay which will be issued to your account within the next days. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. Please, do not hesitate to contact us directly at this e-mail address: H1… in order to welcome You direcly at Novotel. We are looking forward to welcoming you again at Novotel. Please do not hesitate to contact me during your next visit. Sincerely, Vincenzo Lisacchi General Manager

Very good

Customer review rating 4.1/5

Ric Solo - 29/09/2019 Confirmed reviews ALL

Very good

Dear RICHARD I., We very much appreciate your comments regarding your stay at Novotel Milano Nord Ca' Granda. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Vincenzo Lisacchi General Manager

Disappointing

TripAdvisor rating 3.5/5

rajr341 Business - 29/09/2019 TripAdvisor review

It was disappointing for a 4 star. The room was poor, gym room not as in pictures, the machines were old and were making some sound. The breakfast was poor with little options. Overall very dissatisfied

Not so encouraging.

Customer review rating 4.1/5

Ravindra V. Business - 28/09/2019 Confirmed reviews ALL

Rooms are of old style, you are not even offering proper quality glass and cup to drink water , coffee etc. Your Paper cups choice is not correct looking to 4 star grade hotel. Even breakfast quality was not as per 4 star standard. Sorry i was not fully satisfied.

Dear Guest, Thank you for taking the time to tell us about your experience at Novotel Milano Nord Ca' Granda. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Vincenzo Lisacchi General Manager
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