Novotel Milano Nord Ca Granda Hotel 4 stars

Marcello, Mohamed Dahrawi, Antonio, Sara, Rui or Rudi (Operations n Points Mgr), Maria in ibis thank you all guys. I have to admit that not only each one of you was great but also the way you work as a team n love each others n cooperate together to help was more than super. The team work is the best I have seen in any hotels our of 30 countries and over 25 with accor.

I am staying in Accor hotels for over 15 years. I have been to many Novotels around the world, but so poor breakfast i didn't see for long time. I kind of cheese a bit mozarela and that all , no slices of normal cheese , no Brie no Camambert ( so cheap in Italy ) i asked for fried egg, the answer was that i should pay 10 Euro for that. i was in a kind of shock . if your chef is preparing scrambled eggs for breakfast and any way he has to re fill it , why he can not make 10 fried eggs and put it near by the scrambled eggs. Bread : 3-4 white simple bread, no whole wheat bread whole( they are so many kinds) , no one kind of healthy bread . Peperoni and cucumbers are basic, why cant you put some cuts of those vegetable on the table. super food trend : nice to see 2-3 what called super food on the buffed, but if you server flex seeds not grinnded, they do not digest in our body as whole seeds. by the way my SIM card fall under my bed , and it seems that for long time no proper caccuum cleaner was done. i am sorry for my complain, it is probably the first time i am doing such a long complain. by the way i had a dinner at the dinning room and the steak i got was prefect really good source of meat and a chef who knows how to prepare steaks. thanks best regards

To make sure that I have a room rest after 13 hours flight and early arrival into Milan, I pre-blocked one night before the actual arrival date, all are pre-paid and have clearly indicated as special note in the reservation. To my horror, my room was sold and the hotel claimed that because I did not show up on the pre-blocked night and the hotel was fully booked. i was invited for the online check in, and the confirmation to me cited my online check in was successful, but i still get to wait for 30 min, I was allocated a room at the end of the hallway on Level 1, despite my request to have room on the higher floor. the disappointment continues when I open the door, the room is NOT clean after the previous guests check out. The front office female who check me in refushed to look at it for herself, instead, Duty manager Emmanuel came to look at the situation and offered an upgrade to the executive room on Level 7. The infrastructure in this room seriously need an upgrade, safety box is broken, toilet flashing system, the water flow in the wash basin . the staff in the hotel generally are friendly, but the first female front office staff that i interact with is super rude and unfriendly. there is nothing interesting around the hotel, just a quiet neighbourhood. getting to town by Metro is approx, 30 min including walking time to the Metro station.

Compared to other Novotels, this hotel is badly in need of refurbishment. The reception really didn’t appear interested and left is standing waiting on three occasions whilst working on their PCs. This is not usual for Novotels where we are normally met by friendly, enthusiasic and helpful staff.

Room was having weired smell and was very noisy. You coukd hear the traffic and people talking in the corridor. Bidet was not draining well.

The hotel is really nice, not so close to metro station but near to métro station. The staff is extremely helpful and friendly The lobby is amazing, cleanliness is outstanding I liked the experience so much

Good breakfast, clean room Some minor problem with the sinkholes in the bathroom

Very nice hotel with great breakfast. Two block walk to Metro and then 15 min ride to the Duomo in the centre.

Happy with the hotel, but the organization is a bit chaotic. Price was unclear for example.

I spent the week end at Novotel with my wife and our 3 years old kids. The staff was nice, the room was excellent. We had many small service requests because of the kids and we were happy to stay in this hotel!

The hotel doesn't deserve the name Novotel anymore It is old; elevator is historic item The guy at the reception is good The guys at the restaurant and bar are very bad They do not how any welcoming behavior No variety at the breakfast at all; you must eat lot of sugar to have your breakfast

The hotel is located 20mins by tube from the city centre but is easy to get to, it would be ideal if there was a direct service into the centre ( Duomo). The Ca Grand tube station is located 5 mins walk from the hotel, so cant complain.Upon checking in very late but was very quick with the nigh clerk. Our room was on the 4th floor, The room was spacious but was dusty. There was no functioning air conditioning which was a shame because if you opened up the windows, Mosquitoes would fly in and chew you whilst you slept.Mind you our stay was in Oct. The bathroom is basic but sterile.The bed was fine but there is a shortage of charge points in the room. Not the best Novotel room we have stayed in but livable for a day or two.

I was in MIlan recently for a conference and stayed at this hotel. Wonderful experience. Well mannared efficient staff. The breakfast has a good spread and healthy opyions also are available. The express laundry service is excellent and on time delivery.

It was disappointing for a 4 star. The room was poor, gym room not as in pictures, the machines were old and were making some sound. The breakfast was poor with little options. Overall very dissatisfied

Unfortunately this hotel is well below the standard we have come to expect of a Novotel. Rooms were old and tired, sheets did not fit full size of bed, bathroom was in need of repair. Mixed results with staff