Novotel Milano Nord Ca Granda Hotel 4 stars

I had better experiences in other Novotel hotel then this one, Most shocking surprising is you took payment in advance when I book room in your App, this is first time I see from any Accor hotel groups dose this way, not acceptable at all. they take my credit card as confirmation not fully payments, Who gives your hotel right to this ?? Room, Give standard room as superior room, over all kinds of limit, not good at all, why you this for ? Especially for member ?? Breakfast is simple for a 4 star hotel

waiters were not kind. reception girl was smiling even when we reach the hotel at 1:00 am. housekeeping is also ok. hotel seems old. bath has mold at the edges.

We were very satisfied with our stay at the Novotel Ca Grande in Milan. The hotel is located close to both a tram line and a metro station. Staff were pleasant and helpful. Our room was good. We enjoyed breakfast and two evening meals in the hotel. Unfortunately we had an unpleasant incident in the centre of Milan, and afterwards a member of the hotel's reception staff was extremely helpful in contacting the authorities on our behalf regarding a missing document.

50% of the plates have been empty, coffee served after several requests, tables not ready,... but the staff was really friendly but hopelessly overloaded. That was every morning during our 3 nights stay.

It was not planned but I have to stay in Milano for that night, so I choose to stay in hotel with a not so expensive price.

The hotel is located 20mins by tube from the city centre but is easy to get to, it would be ideal if there was a direct service into the centre ( Duomo). The Ca Grand tube station is located 5 mins walk from the hotel, so cant complain.Upon checking in very late but was very quick with the nigh clerk. Our room was on the 4th floor, The room was spacious but was dusty. There was no functioning air conditioning which was a shame because if you opened up the windows, Mosquitoes would fly in and chew you whilst you slept.Mind you our stay was in Oct. The bathroom is basic but sterile.The bed was fine but there is a shortage of charge points in the room. Not the best Novotel room we have stayed in but livable for a day or two.

#1 Surprised to hear that air conditioning will be switched off starting from 21:00 hours in the night. When we came back to the room I was surprised to hear from front desk that air condition will be not available after 21:00. #2 City tax: I booked 2 rooms and while checkin I paid the city tax , however while check out i was asked to show the receipt of the city tax paid , never experienced with Accor hotels this kind of service

I was in MIlan recently for a conference and stayed at this hotel. Wonderful experience. Well mannared efficient staff. The breakfast has a good spread and healthy opyions also are available. The express laundry service is excellent and on time delivery.

Very nice staff at the reception and the restaurant

Excellent helpful reception. Frankly speaking I was disappointed by the hotel. It can't stand in the shadow of other Novotels. Although my room was cleaned, it was not clean. The chair had suspicious spots. The carpet was definitely ready for a change.The elevator was stained and was in need of polishing. The restaurant was disappointing due to a small selection of food, not to my taste. The meeting facilities were excellent. Neighbourhood? Nothing! Good position in terms of metro access.

Always great to stay at Novotel

I don't feel entitled being a member of LeClub Accor. I started enjoying my stays with Mercure in France and then decided to try other brands of Accor. During this stay, my wife and I found it hard to understand how different the standards of different Novotels could be around the world. 1. No priority check in - Having the gold tier, coming off a delayed flight, we expected to check in ASAP. We found the reception attending to folks who entered around the time we did. Although we tried to signal by standing near the Priority Welcome section, no one bothered. What's the point of this membership? Didn't see this in Amsterdam, New York or Nice. 2. We were 'educated' on welcome drinks and how it applies as if we wouldn't have known having stayed consistently on different properties. Felt uneasy there. 3. What an under-equipped gym. You have one treadmill that creaks when you walk, let alone run. Just one treadmill. One cycling machine and a few weights in a cramped space. Either don't have it or do it right. 4. The hotel decided unilaterally to turn off the ACs for all rooms on the day of our arrival. Coming from Madrid and reaching Milan when the temperature was yet to drop to sub 20s, this was ridiculous. Why take these decisions unilaterally? They turned it on the night before our departure. We stayed 3 nights. 5. As if the problems weren't enough, Wifi was amazingly inadequate. Many properties have premium WiFi and we were thinking there would be one. Nope. The only positive thing: they let us check out late, but then again, it is one of the perks of the membership level, so wouldn't laud credit too much. I was about to send an email to Accor complaints anyways before this survey came through. Would not stay at this property again. Will still send the email to Sébastien Bazin this week.

Very good

It was disappointing for a 4 star. The room was poor, gym room not as in pictures, the machines were old and were making some sound. The breakfast was poor with little options. Overall very dissatisfied

Rooms are of old style, you are not even offering proper quality glass and cup to drink water , coffee etc. Your Paper cups choice is not correct looking to 4 star grade hotel. Even breakfast quality was not as per 4 star standard. Sorry i was not fully satisfied.