Novotel Milano Nord Ca Granda 4 stars

Customer review rating (ALL Rating) 3.8/5 1,251 reviews

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Viale Suzzani 13, IT015146A1J5WCM4XP, 20162 MILANO, Italy

Description

Hotel extras

  • Close to the city center and connected by tram, bus and lilac metro M5

  • Typical cuisine at the Centena Trattoria Urbana Restaurant

  • Close to the Niguarda hospital and San Siro stadium

  • Large Business Center for meetings and events. Family and pet friendly

  • Seasonal outdoor pool from June 1 to August 30, play areas, fitness center

Our accommodation(s)

Hotel location

Novotel Milano Nord Ca Granda

Viale Suzzani 13, IT015146A1J5WCM4XP
20162 MILANO
Italy

GPS:45.506213, 9.197526

Telephone
Fax +39 02 6610 1961

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

CENTENA TRATTORIA URBANA

Centena Trattoria Urbana offers simple, tasty, healthy and balanced cuisine. Catering that provides whatever takes your fancy at any time of day or night. Enjoy a moment of escape in the restaurant, at the bar, or on the poolside terrace.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.8/5  1,251 reviews

TripAdvisor Rating  3.5/5  2,456 reviews

worst experience in my life

Customer review rating 0.5/5

Milan Business - Confirmed reviews ALL

Old hotel in very bad condition. Heating was broken, not working and they could not fix it. Hotel manager didnt care to help and support. Also, old furniture, in bad condition, carpet with holes and stains ... All in all, I will never ever visit any Novotel hotel in my life

Dear Milan P., Thank you for sharing your feedback. We are truly sorry to hear that your stay did not meet your expectations, and we sincerely apologize for the issues you encountered. I deeply regret that the heating system was not functioning properly during your visit. This is certainly not the level of comfort we aim to provide our guests, and we understand how frustrating this must have been. We have addressed this matter with our maintenance team to ensure that any technical issues are promptly resolved for future stays. Our goal is to provide a clean and comfortable environment, and we are sorry that the condition of the carpet in your room was not clear. Please rest assured that we are planning renovations and upgrades in the near future to improve the overall quality of our accommodations. Our management team are normally keen on providing the necessary support, sorry to read they could not. We will be reviewing this situation internally to ensure that all of our guests feel valued and well taken care of. We sincerely hope you will reconsider your opinion of our brand, and we would love the opportunity to welcome you back to demonstrate the improvements we are working on. Sincerely, Claire Hargreaves General Manager

Nice staying place

Customer review rating 4.0/5

Sergio M. Business - Confirmed reviews ALL

breakfast became a bit poor doors are too loud when closing

Customer review rating 3.0/5

Adrian B. Families - Confirmed reviews ALL

The bathroom is the main problem as it is old and smelling. Also, a lot of dust on the air conditioning. Otherwise, the room was ok. Also, the breakfast was disapointing as the warm dishes were cold every single day - and no variety at all, the same food every day…

Good stay, overall service not so good

Customer review rating 3.0/5

Bernardo Business - Confirmed reviews ALL

I experienced both Ibis and Novotel as consecutive stays. To my surprise, the staff at Ibis was more friendly and concerned. Hands up to Alyssa from Novotel, always very king, but the team at the restaurant needs more kindness. I saw them with not the best tone with another guest and my "dinner" one day lack of attention, and I was only the person on the restaurant. For the breakfast, one day the coffee machine was broken, no one told me anything or approached to offer something. And the breakfast, I have to say it is exactly the same from the Ibis, but: not always you have the orange juice or apple juice, the hot dishes are most of the time cold and they did some extended hours, just for you to arrive and most of the breads and pies are gone. No reposition.

Dear Mr B. C.V. A. P., Thank you for taking the time to tell us about your experience at the Novotel Milano Nord Ca' Granda. I am sorry that your experience was disappointing with the restaurant team manners, please allow me to express my sincerest apologies. I am personally going to speak with them and make sure they come up with kindness and politeness, which I know they have. Breakfast goes on up to 9:30 during weekdays, and most likely last replacement happens by 9:00 or after last people wave comes in. I am sorry that that did not happen during your stay. We appreciate your sharing your concerns, and we do hope we will have one more chance to welcome you again and to make your breakfast more enjoyable. Sincerely, Claire Hargreaves General Manager

Customer review rating 0.5/5

Anonymous Business - Confirmed reviews ALL

I had met bad bug in the room. I would not have expected it from a Novotel.

Dear Mr N., I’m really sorry to hear about your experience. After your report, we immediately arranged a room change for you with free upgrade to Executive room. We also conducted a thorough inspection and found no signs of bed bugs. However, for our peace of mind, we went ahead with a special treatment as a precaution. I truly apologize for any inconvenience caused and thank you for bringing this to our attention. Best regards, Claire Hargreaves General Manager

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Other web-users rate our hotel

  • 1,071 reviews 8.1/10 Location
  • 1,629 reviews 3.8/10 Room
  • 1,205 reviews 7.8/10 Service
  • 57 reviews 3.5/10 WiFi
  • 804 reviews 7.5/10 Breakfast
  • 792 reviews 3/10 Cleanliness
  • 786 reviews 4/10 Comfort
  • 480 reviews 2.7/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.