Sofitel Queenstown Hotel and Spa 5 stars

Customer review rating (ALL Rating) 4.6/5 886 reviews

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8 Duke Street, PO Box 1797, 9300 QUEENSTOWN, New Zealand

Description

Hotel extras

  • Central location in Queenstown’s dining, shopping and adventure district

  • Sofitel Spa with L’Occitane featuring signature massages and sensory rituals

  • Elegant rooms and suites with Sofitel MyBed™ and alpine views

  • Wellness facilities including infrared room, cedar-wood Jacuzzi and fitness centre

  • French dining at Left Bank Bistro and Le Salon Rouge with local produce and wines

Our accommodation(s)

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Hotel location

Sofitel Queenstown Hotel and Spa

8 Duke Street, PO Box 1797
9300 QUEENSTOWN
New Zealand

GPS:-45.031318, 168.658901

Telephone
Fax +64 3 450 0046

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  886 reviews

TripAdvisor Rating  4.6/5  2,011 reviews

Certificate of excellence 2025

Old French Charm meets Contemporary

TripAdvisor rating 5.0/5

wockinwod TripAdvisor review

Was looking forward to this stay as had heard many good things. Booked a Junior Suite which is better described as a suite to be honest. It has a bedroom with a closing door, large living space including a dining table. Two Juliet balconies gave way to a commanding view across town and to the mountains. Colour scheme was muted in shades of grey and beige which is pretty much the standard. Bedroom was large and the bed was comfortable. Found the aircon didn’t seem to cool the bedroom as much as the other room (oh the humanity). A very large bathroom including a spa bath and television in built. Decent amenities and towels. Our room came with Club Lounge access. The hotel does not have a separate lounge per se but guests are invited to the bar where they have access to a menu with various culinary treats and a decent list of alcoholic and nonalcoholic drinks available. The martini is a winner and a special thanks to Federico for looking after us. It is a very nice space with a real French club feel. Breakfast is served in the breakfast space and the staff here were very friendly and helpful. A very decent a la carte menu complemented with a small buffet. The range of croissant is worth a special mention. We had a small hiccough with one of the staff around the booking of the use of the in-house hammam. I was sure it had been booked but was categorically told otherwise. This was raised with management who were kind enough to listen to my complaint. A very premium hotel in a great location.

Customer review rating 3.5/5

Meagan G. Couples - Confirmed reviews ALL

As a repeat guest I have seen the hotel over the years since 2010. It is really starting to show its age. The details in room maintenance really highlights this and ultimately let it down. For the price you’d expect the thoughtful touches to be there and everything to be in top working order but that wasn’t the case. I understand some road noise as the location is so central but from the room we stayed in there is a constant 24/7 beeping noise coming from the pedestrian crossing and it is rather annoying - particularly in the dead of night. The staff were all lovely and friendly but the room experience really let us down. I’m not sure I’d return on my next trip to Queenstown and that makes me feel a bit sad as it’s been my favourite place to stay and recommend for over 15 years.

Customer review rating 2.0/5

Arnold A. Families - Confirmed reviews ALL

As a Platinum member and I have been to lots of Sofitels before I had to wait till 4 pm for check in. Room was hardly cleaned and overtime we ask for something it took a long time to come especially water at the end had to grab some from the cleaners. On top of that I never received my rewards points. Thanks Arnold

Customer review rating 4.5/5

Paul C. Couples - Confirmed reviews ALL

We enjoyed our stay very much. Our only issue was your policy of non-efundable. We had a family issue with illness delaying our departurfe by 2 days and then airline issue, mechanical, and missed another day. we had paid for 4 nights, but unfortunately could only use one. We initaiilly planned to be there 8 thru 12th, but couldn't get to Queenstown until the 11th.

Bonjour / Kia Ora Paul, Thank you for taking the time to share your feedback. We’re delighted to hear you enjoyed your stay and found our hotel “top notch.” We completely understand how frustrating travel disruptions, illness, and airline issues can be, especially when plans don’t go as expected. We genuinely wish circumstances had allowed you to enjoy your full booking. Regarding the non-refundable rate, during our busy holiday season, these rates help us manage high demand and secure accommodation for all our guests. We do appreciate that this can be disappointing when unexpected events occur, and we sincerely empathize with your situation. We hope that despite these challenges, you were able to enjoy your time in Queenstown, and we would be delighted to welcome you back under smoother circumstances in the future. Best Regards, Pradnya Lohate Front Office Manager Sofitel Queenstown Hotel and Spa

Customer review rating 5.0/5

Madalina C. Families - Confirmed reviews ALL

My family and I stayed for three nights and were impressed by the professionalism of the staff. The hotel is excellently located, close to the city centre, and the rooms are spacious and comfortable.

Bonjour / Kia Ora Madalina, Thank you so much for your wonderful review! We’re thrilled that you and your family enjoyed your stay with us and appreciated our team’s service. It’s lovely to hear that our central location and spacious, comfortable rooms helped make your visit memorable. We’re especially delighted that Paul Leroux made such a positive impression – he will be thrilled to know his efforts contributed to your experience. Your kind words mean a lot to him and the entire team. We look forward to welcoming you and your family back to Sofitel Queenstown on your next visit for another memorable stay! Best Regards, Pradnya Lohate Front Office Manager Sofitel Queenstown Hotel and Spa

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Other web-users rate our hotel

  • 395 reviews 9.5/10 Location
  • 486 reviews 7.6/10 Room
  • 616 reviews 9.1/10 Service
  • 10 reviews 1.7/10 WiFi
  • 161 reviews 7.3/10 Vibe
  • 121 reviews 8.3/10 Breakfast
  • 94 reviews 7.9/10 Cleanliness
  • 51 reviews 6.2/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.