Sofitel Queenstown Hotel and Spa 5 stars

Customer review rating (ALL Rating) 4.6/5 891 reviews

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8 Duke Street, PO Box 1797, 9300 QUEENSTOWN, New Zealand

Description

Hotel extras

  • Central location in Queenstown’s dining, shopping and adventure district

  • Sofitel Spa with L’Occitane featuring signature massages and sensory rituals

  • Elegant rooms and suites with Sofitel MyBed™ and alpine views

  • Wellness facilities including infrared room, cedar-wood Jacuzzi and fitness centre

  • French dining at Left Bank Bistro and Le Salon Rouge with local produce and wines

Our accommodation(s)

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Hotel location

Sofitel Queenstown Hotel and Spa

8 Duke Street, PO Box 1797
9300 QUEENSTOWN
New Zealand

GPS:-45.031318, 168.658901

Telephone
Fax +64 3 450 0046

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  891 reviews

TripAdvisor Rating  4.6/5  2,012 reviews

Certificate of excellence 2025

Customer review rating 4.5/5

Peter M. Couples - Confirmed reviews ALL

Great location, with friendly and accommodating staff

Old French Charm meets Contemporary

TripAdvisor rating 5.0/5

wockinwod TripAdvisor review

Was looking forward to this stay as had heard many good things. Booked a Junior Suite which is better described as a suite to be honest. It has a bedroom with a closing door, large living space including a dining table. Two Juliet balconies gave way to a commanding view across town and to the mountains. Colour scheme was muted in shades of grey and beige which is pretty much the standard. Bedroom was large and the bed was comfortable. Found the aircon didn’t seem to cool the bedroom as much as the other room (oh the humanity). A very large bathroom including a spa bath and television in built. Decent amenities and towels. Our room came with Club Lounge access. The hotel does not have a separate lounge per se but guests are invited to the bar where they have access to a menu with various culinary treats and a decent list of alcoholic and nonalcoholic drinks available. The martini is a winner and a special thanks to Federico for looking after us. It is a very nice space with a real French club feel. Breakfast is served in the breakfast space and the staff here were very friendly and helpful. A very decent a la carte menu complemented with a small buffet. The range of croissant is worth a special mention. We had a small hiccough with one of the staff around the booking of the use of the in-house hammam. I was sure it had been booked but was categorically told otherwise. This was raised with management who were kind enough to listen to my complaint. A very premium hotel in a great location.

Customer review rating 3.0/5

Ian H. Couples - Confirmed reviews ALL

The first room we were assigned didn’t have working AC and they didn’t tell us, only a sign covering the AC. We had an early morning so didn’t worry about switching rooms till the next day. Much nicer experience in a room with working AC in the summertime.

Customer review rating 5.0/5

Samantha H. Couples - Confirmed reviews ALL

Everyone at the hotel was wonderful and made my birthday very memorable, they were very personable and remembered me every time they saw me. Even got some special treats which felt over and above! It was an incredibly comfortable hotel room and I had everything I could have needed

Customer review rating 4.0/5

Nancy L. Couples - Confirmed reviews ALL

All staff were friendly and helpful. Great central location. Comfortable beds and very roomy. Room 501 could be a little bit noisy at times, due to the room being next to the main walkway/street up to the gondola. TV had no reception for the duration of the stay which we didn’t mind, but others may.

Bonjour / Kia Ora Nancy, Thank you for taking the time to share your feedback and for rating your stay with us an 8.0. We’re delighted to hear you enjoyed our central Queenstown location, found our team friendly and helpful, and appreciated the spacious room and comfortable beds — that’s wonderful to know. We do apologise for the noise experienced in Room 501 due to its proximity to the main walkway and for the television reception issue during your stay. While we’re glad this did not significantly impact your experience, your comments are important and have been shared with our team to review soundproofing considerations and address the TV reception fault. Thank you again for your valuable feedback. We truly appreciate it and hope to have the opportunity to welcome you back to Queenstown, perhaps in a quieter room, for an even more comfortable stay. Kind Regards, Pradnya Lohate Front Office Manager Sofitel Queenstown Hotel and Spa

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Other web-users rate our hotel

  • 397 reviews 9.5/10 Location
  • 490 reviews 7.6/10 Room
  • 619 reviews 9.1/10 Service
  • 10 reviews 1.7/10 WiFi
  • 162 reviews 7.2/10 Vibe
  • 120 reviews 8.2/10 Breakfast
  • 94 reviews 7.9/10 Cleanliness
  • 52 reviews 6/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.