Sofitel Queenstown Hotel and Spa 5 stars

Customer review rating (ALL Rating) 4.6/5 862 reviews

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Sofitel Queenstown Hotel and Spa - Image 1
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8 Duke Street, PO Box 1797, 9300 QUEENSTOWN, New Zealand

Description

Hotel extras

  • Central location in Queenstown’s dining, shopping and adventure district

  • Sofitel Spa with L’Occitane featuring signature massages and sensory rituals

  • Elegant rooms and suites with Sofitel MyBed™ and alpine views

  • Wellness facilities including infrared room, cedar-wood Jacuzzi and fitness centre

  • French dining at Left Bank Bistro and Le Salon Rouge with local produce and wines

Our accommodation(s)

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Hotel location

Sofitel Queenstown Hotel and Spa

8 Duke Street, PO Box 1797
9300 QUEENSTOWN
New Zealand

GPS:-45.031318, 168.658901

Telephone
Fax +64 3 450 0046

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  862 reviews

TripAdvisor Rating  4.6/5  2,009 reviews

Certificate of excellence 2025

Quite expensive for lack of service

TripAdvisor rating 2.0/5

LadsDownUnder TripAdvisor review

Unfortunately this is the lowest rated review of any hotel I have provided based on an underwhelming experience we had at Sofitel Queenstown. It’s disappointing there is not much to say about this hotel and not sure where to start. The arrival - the drive way was overflowing with vehicles and a truck so we stopped where we could expecting a porter to meet us (as we would expect from any other Sofitel property) The porter service was provided by Guest services after we checked in who then moved our car and arranged our bags to be sent to the room. As a Diamond member we were not offered a room upgrade however advised the room we had over looked the lake (2 blocks away) The room - A luxury room booked and unfortunately it is plain and simple. Far from the standard of other hotels under this brand. Usually we walk into a room with excitement and take pictures but nothing to write home about here. The room also had a strange smell which Guest services attended too. The bath plug didn’t work and had broken teeth. Guest services had to come up twice to fix. The gym - Tiny and outdated equipment. On one visit the water cooler was empty and when I informed guest services it took 20 minutes to replenish. Valet parking - Always a wait of 10-20 minutes. One on arrival back to the hotel at 01:00am after a event, we were greeted by the same guest service agent who was on earlier that morning at 07:00am and again the following breakfast shift. It was clear this hotel has a staffing issue which is fine to comprehend however it’s not satisfactory when the hotel is charging $650 a night for a room that would be worth $300 anywhere else. Unfortunately there was never any sign of a hotel manager to discuss these examples with, or did not receive a feeling of welcome here. Club benefits - the staff were fantastic and friendly. All food service came from the kitchen unlike a standard buffet of other Sofitel lounges. Breakfast - the cafe staff were again sensational and remembered our preferences. The food was tasty with À la carte and buffet options available.

Customer review rating 4.5/5

James T. Couples - Confirmed reviews ALL

Perfect location, clean rooms, amazing staff / service

Customer review rating 2.0/5

Jeff T. Couples - Confirmed reviews ALL

Hi there, I checked in after booking 4 rooms at the hotel. Checkin was less than ordinary. And nothing special done. No welcome gift in room or room upgrade done. After being provided a room with an uncomfortable bed and bad night sleep. Rustling sheets I complained and was moved to a Suite. Would have been better if I was put in a suite to start with and made to feel welcomed and looked after. Restuarant staff was great. But hotel was not a standout as I would have expected and have come to enjoy at sofitel stay.

Customer review rating 4.5/5

Ian T. Couples - Confirmed reviews ALL

Friendly and accommodating staff, neat and clean hotel

Customer review rating 4.0/5

Brett A. Couples - Confirmed reviews ALL

We enjoyed our stay and especially the bar, Le Peitite Salon and breakfast restaurant experiences. The room was spacious and comfortable. The only issue we found was the valet service which we thought could be easier to manage but there must be a reason why it is managed through reception rather than the concierge. This reduces the efficiency and ease with which our car was accessed.

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Other web-users rate our hotel

  • 382 reviews 9.5/10 Location
  • 481 reviews 7.7/10 Room
  • 608 reviews 9.2/10 Service
  • 11 reviews 2.9/10 WiFi
  • 159 reviews 7.4/10 Vibe
  • 118 reviews 8.1/10 Breakfast
  • 93 reviews 7.2/10 Cleanliness
  • 51 reviews 6.2/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.