Sofitel Queenstown - Hotel & Spa Hotel 5 stars

Customer review rating 4.7/5 4,297 reviews

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Sofitel Queenstown - Hotel & Spa
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+ 23 Services

Hotel extras

  • Central village location in an iconic destination

  • Award-winning day spa

  • 3 stylish meeting spaces

  • 2 gastronomic restaurants

  • Certified ALLSAFE

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Manual temperature control
  • Airport shuttlePaying
  • Reception open 24 hours a day
  • Laundry
  • Porter
  • Concierge
Catering
  • BreakfastPaying
  • 2 restaurant(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-beingPaying
  • Babysitting on request
  • Outdoor tennis court (Nearby)
  • Jet skiingPaying
  • Other sports activities
  • Skiing
Business services
  • 3 meeting room(s)
  • Conventions hotel
  • Copy/print service available
Information message

Hotel location

Sofitel Queenstown - Hotel & Spa

8 Duke Street
PO Box 1797
9300 queenstown
new zealand

Tel: +6434500045

Fax: (+64)3/4500046

Check-in from 14h00

Check out up to 11h00

  • Intercity Coachlines :  ZQN Terminal

  • State Highway 6 : 

  • By plane

    QUEENSTOWN AIRPORT At 7km / 4.35 miles - Shuttle paying

  • By plane

    Queenstouw Int. and Dom. Airport At 7km / 4.35 miles - Shuttle paying

GPS :-45.031318, 168.658901

Our restaurants and bars

LEFT BANK BISTRO

Type of cuisine: Bistro

Find a delightful atmosphere for breakfastat Sofitel Queenstown Hotel and Spa's Left Bank Cafe, inspired by the Parisian cafe lifestyle.

Menu (PDF)

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

1789

Type of cuisine: Bistro

Experience 1789 within the heart of Sofitel Queenstown. Open for dinner, the menu is brimming with local ingredients and executed with traditional culinary technique. Dishes are designed to share and you will adore the hearty winter fare.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 95

  • Maximum capacity: 90 people

  • Maximum banquet capacity: 70 people

Find out more

Our guest reviews for
Sofitel Queenstown - Hotel & Spa

100% genuine reviews from our guests

Find out more

ALL Rating 4.7/5

4,297 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,844 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Always top notch

TripAdvisor rating 5.0/5

marysuecritchlow 04/03/2021 TripAdvisor review

We stayed at the Sofitel in Queenstown recently and, as always, it was great. The staff are always friendly and helpful. The room is larger than most hotels, making it very comfortable. Highly recommended!

Bonjour marysuecritchlow, Thank you for taking the time to review your recent Sofitel Queenstown stay. I am truly delighted to read your wonderful review and I can see from your feedback that you had a great stay. From our friendly helpful ambassadors to your beautifully appointed guest room it is so nice to read your very kind words. I do hope that we will have the opportunity to welcome you back once again in the very near future. Kind Regards, Lisa Cole Guest Relations Executive

Good stay

Customer review rating 5.0/5

Anonymous Couples - 02/03/2021 Confirmed reviews ALL

Very proffessional, welcoming and helpful

Bonjour and Kia Ora, Thank you for taking the time to review your recent stay here at Sofitel Queenstown Hotel & Spa. I can see from your comments that you enjoyed the fine professional hospitality from all of our ambassadors throughout the hotel. It will be my pleasure to share your feedback with the entire team. Thank you once again and we look forward to welcoming you back to Sofitel upon your next venture to Queenstown. Kind Regards, Lisa Cole Guest Relations Executive

Great location

Customer review rating 5.0/5

Janet H. Couples - 02/03/2021 Confirmed reviews ALL

We had a wonderful long weekend. I can't find a bad word to say. The room was superb. The staff were welcoming and helpful. We were only a short walk to everything.

Bonjour Janet H., We truly appreciate you taking the time to review your recent Sofitel Queenstown Hotel & Spa. It is wonderful to read how much you enjoyed the central location that we have, your beautifully appointed guest room and the friendly and helpfulness from our ambassadors. I will be sure to share your feedback with the entire team. Thank you once again Janet for your feedback and we look forward to welcoming you to Sofitel upon your next venture to Queenstown. Kind Regards, Lisa Cole Guest Relations Executive

Overall we are very impressed with our stay.

Customer review rating 5.0/5

Anonymous Couples - 01/03/2021 Confirmed reviews ALL

We will definitely recommend and stay at the Sofitel Queenstown again.

Bonjour and Kia Ora, Thank you so much for your truly kind comments regarding your recent Sofitel Queenstown experience. Myself and the team were thrilled to read your feedback and hope to welcome you back to Sofitel in the very near future. Thank you once again. Kind Regards, Lisa Cole Guest Relations Executive

Queenstown bliss.

Customer review rating 5.0/5

Richard B. Couples - 01/03/2021 Confirmed reviews ALL

A great three night stay with staff who could not have been more helpful.

Bonjour Richard B., Thank you for taking the time to review your recent stay here at Sofitel Queenstown Hotel & Spa. I am truly delighted to read your feedback and see how much of an enjoyable stay you had with us. Thank you for taking the time to mention or helpful ambassadors, they are a true credit to the hotel and make us the wonderful hotel we are today. Thank you once again and I will be sure to share your feedback with the entire team. We look forward to welcoming you back again in the near future Mr. B.. Thank you once again. Kind Regards, Lisa Cole Guest Relations Executive

Exceptional customer service & location

Customer review rating 5.0/5

Karen M. Couples - 01/03/2021 Confirmed reviews ALL

From the time we booked our stay at the Sofitel Queenstown we experienced exceptionally fabulous customer service; right from the check in process to dining in the hotel, all the staff were not only friendly but extremely geniune. Five star plus plus plus! We would definitely highly recommend staying at the Sofitel and we will definitely be back to stay! Thanks team

Bonjour Karen M., Thank you for taking the time to review your recent stay here at Sofitel Queenstown Hotel & Spa. It is a pleasure to receive feedback like yours. I can see from your comments that you truly enjoyed the fine hospitality from our ambassadors throughout the hotel. I will be sure to share your very kind words with the entire team. Thank you once again. We look forward to welcoming you back to Sofitel Mrs M. upon your next venture to Queenstown. Kind Regards, Lisa Cole Guest Relations Executive

Well located, but very noisy

Customer review rating 3.0/5

Richard T. Couples - 01/03/2021 Confirmed reviews ALL

Night with seemingly a nightclub just outside the window!

Bonjour and Kia Ora Mr. T., Thank you for taking the time to review your recent stay with us here at Sofitel Queenstown Hotel & Spa. We truly appreciate your feedback regarding your time and we are sorry to read that there was some outside noise during your time with us. I do however hope that one of my trusted colleagues took the time to help assist with this issue. I have shared your feedback with our General Manager who will be in touch very soon. Thank you once again and I do hope that we will have the opportunity to welcome you back to Sofitel Queenstown in the near future. Kind Regards, Lisa Cole Guest Relations Executive

Great stay

Customer review rating 4.0/5

Joni M. Couples - 01/03/2021 Confirmed reviews ALL

We had a great time, great atmosphere, meet some great people,

Bonjour Joni M., Thank you so much for your feedback regarding your recent stay here at Sofitel Queenstown Hotel & Spa. I can see from your comments that you had a wonderful stay, enjoying the atmosphere here in the hotel and having an overall great stay. We truly appreciate your comments and look forward to welcoming you back to Sofitel Queenstown in the very near future. Kind Regards, Lisa Cole Guest Relations Executive

Outstanding Service

Customer review rating 4.5/5

P. F. Families - 28/02/2021 Confirmed reviews ALL

A wonderful experience at Sofitel, Queenstown. All of the staff were extraordinary, from the reception desk to the staff at Left Bank restaurant. A special mention to Nitesh, Pankag, and Patmag. Their hospitality made us feel at home and the helpful nature was so wonderful. Thank you to these people who made our stay even more memorable. From the P. F.

Bonjour and Kia Ora P. F., Thank you so much for taking the time to review your recent stay here at Sofitel Queenstown Hotel & Spa. It was an absolute pleasure to host you and your F.. I can see from your comments that our wonderful ambassadors made a true impact on your stay, with a special mention to Nitesh, Pankaj and Padmaj. It is truly wonderful to read how much they made you all feel right at home. It will be my pleasure to share with their Manager and with the entire team. Thank you once again and we look forward to welcoming you back to Sofitel upon your next adventure to Queenstown. Kind Regards, Lisa Cole Guest Relations Executive

Great location magnified with great staff attitudes and engagement

Customer review rating 4.5/5

Wallis D. O. S. O. N. Business - 28/02/2021 Confirmed reviews ALL

Conference to launch new car utilizing great geography in area with various groups coming and going and despite COVID impact's all went well which was reflection of our teams tenacity and your teams engagement and desire to satisfy

Bonjour and Kia Ora Mr. D., Thank you so much for your truly wonderful review regarding your recent stay here at Sofitel Queenstown Hotel & Spa. I can see that you and your entire group had a great stay with us enjoying the fine hospitality that we offer here at Sofitel Queenstown. Thank you for taking the time to share some further feedback and mentioning one of our Front Office Ambassadors Andrew. Please rest assured your feedback has been share with the entire team. We do hope to welcome you back once again Mr. D. whether it be for work or pleasure it will be wonderful to host you in the very near future. Kind Regards, Lisa Cole Guest Relations Executive

Great Hotel

Customer review rating 4.5/5

Stuart B. Couples - 27/02/2021 Confirmed reviews ALL

A great stay..

Bonjour Stuart B., We truly appreciate your feedback regarding your recent stay here at Sofitel Queenstown Hotel & Spa. I am delighted to read how much of a great stay you had and we look forward to welcoming you back again very very soon. I have shared your further feedback with the team and thank you for your honest comments. Thank you once again Mr. B. and we look forward to welcoming you again at Sofitel Queenstown Hotel & Spa. Kind Regards, Lisa Cole Guest Relations Executive

Lack of sleep

Customer review rating 3.0/5

Steve D. Couples - 25/02/2021 Confirmed reviews ALL

Bed was not fit for purpose, if your partner moved in the bed it was like a shockwave though out the bed like been on the sea in rough weather. Need to spend money on new beds because for 5 nights had worst sleep ever.

Bonjour and Kia Ora Steve d., We truly appreciate you taking the time to review your recent Sofitel Queenstown experience. I am very disappointed to read your comments regarding your recent stay in relation to the Sofitel MyBed that we are known ever so well for. I would love to have the opportunity to speak with you in person regarding your feedback. Please let me know a time that is best suited for yourself and I will be sure to call. From your comments I can see that our wonderful breakfast team where there every morning to look after you both. I must admit they are a true credit to us here at the hotel and I will be delighted to share your feedback with the entire team. Thank you once again Mr. d. and I do hope to have the opportunity to speak with you in person very soon. Kind Regards, Lisa Cole Guest Relations Executive

Well presented Hotel with great staff

Customer review rating 4.0/5

Stuart Couples - 24/02/2021 Confirmed reviews ALL

Abhi on reception was incredible. He made the experience so much better for us. Nothing was a problem, he was friendly, courteous and arranged for us whatever was needed to make us feel comfortable and improve our experience with the Hotel. Very grateful to have had the opportunity to meet him and have him look after us. Our room was a little bland, needing for me, at least perhaps some more colour, such as a large colourful painting in the lounge. Otherwise, the room was nice. Breakfast in the morning was a mixed bag. Our hostess was less interactive and the eggs were overdone on one day and without a buttered muffin or ciabatta can make the food dry. The club lounge and our club lounge host was friendly and helpful. Overall, in a COVID concerning world, it was great to find the club lounge operating and most of the amenities available unlike other Hotels, particularly in Wellington. Well done - Soffitel and thank you again to Abhi.

Bonjour Stuart, Thank you so much for taking the time to review your recent stay with us here at Sofitel Queenstown Hotel & Spa. I can see from your overall experience Abhi our Front Office Ambassador truly stood out. I am pleased to inform you that Abhi and the entire team have had the opportunity to read your feedback. I thank you for your very kind comment. You did also mention breakfast being a little inconsistent and I have shared your feedback with the F&B Team to review. You had also mentioned regarding your guest room and I thank you for your comments, they have also been raised with the Senior Management Team for review. We truly appreciate feedback like yours as it helps us as a hotel to work and improve on those little things that can make a difference. Thank you once again Stuart and I hope to have the opportunity to welcome you back to Sofitel upon your next visit to Queenstown. Kind Regards, Lisa Cole Guest Relations Executive

Richard W

Customer review rating 4.5/5

Richard W. Couples - 23/02/2021 Confirmed reviews ALL

Very nice relaxing time.

Bonjour & Kia Ora Richard, Many thanks for taking time to review your recent stay at Sofitel Queenstown Hotel & Spa. It is truly a pleasure to learn our valued Silver member had an enjoyable time with us in general. I am proud to share you kind words to the rest of the team. We look forward to welcome you again for your next visit in Queenstown. Warm regards, Annabelle Hung Front Office Manager

Great staff, great location, lovely bed, lovely breakfast

Customer review rating 5.0/5

Kate Business - 22/02/2021 Confirmed reviews ALL

The staff were exceptional and really made our stay. The location is great - right in town and close to the lake. The room was nice, the bed was comfortable, the bathroom well appointed, as was the room with a coffee machine, milk, glasses and cups. The room was quiet and comfortable. We loved it.

Bonjour & Kia Ora Kate, Thank you for taking time to review your visit at Sofitel Queenstown Hotel & Spa. I’m very happy to read that our rooms and central location were of your liking but it is a pleasure to learn that our Ambassadors also made a difference creating a memorable stay for you. I will share your kind words with all our staff. All our team works diligently to deliver a Magnifique Experience to all our guests; recognition of their tireless efforts is invaluable to us. We look forward to welcome you again when you are returning back to Queenstown. Warm regards, Annabelle Hung Front Office Manager

Exceptional service

Customer review rating 4.5/5

John &. S. Couples - 22/02/2021 Confirmed reviews ALL

Platinum members and I was very impressed with the service overall and part of our stay in level 2. Nothing was an issue and the staff were amazing. Special shout to Panjak (spelt correctly I hope) He is a credit to the hotel. Got to know us personally and always helpful with a welcoming smile when ever we saw him.

Bonjour & Kia Ora John and S., Thank you for taking time to review your visit at Sofitel Queenstown Hotel & Spa. It is such a delight to receive positive feedback from our valued Platinum members. Recognition is very important to us and we are thrilled to read that our Ambassadors exceeded your expectations providing the genuine and friendly service that we pride ourselves on. Thank you also for commenting Pankaj, whose service you highly recommend. I will happily share your kind comments with him and our management. We look forward to welcome you back again for another lovely stay in the coming future. Warm regards, Annabelle Hung Front Office Manager

Great Stay

Customer review rating 4.5/5

Anonymous Couples - 22/02/2021 Confirmed reviews ALL

Perfect location to everywhere. Great staff, lovely rooms.

Bonjour & Kia Ora, Thank you for reviewing your stay at Sofitel Queenstown Hotel & Spa. We are glad to hear that you had a lovely stay here with us. More important was you enjoyed the friendly services from our Ambassador and the room was your liking. I am proud to share your kind word to the rest of the team to serve as encouragement. We look very forward to welcome you back again for another wonderful stay. Warm regards, Annabelle Hung Front Office Manager

Amazing stay!!! 10/10

Customer review rating 4.5/5

Caity S. Business - 21/02/2021 Confirmed reviews ALL

My experience at the Sofitel was amazing! The staff were wonderful and so accommodating. The room and facilities were lovely and my group was looked after really well. Couldn't have asked for anything better!

Bonjour & Kia Ora Caity, Thank you for taking time to review your current stay at Sofitel Queenstown Hotel & Spa. It was our pleasure to host you an the group. We thank you for all your supports by bringing the group too. We are glad to know that you had a fantastic experiences during the stay. I am proud to share your kind words to the rest of the team. We look forward to welcome you back again to Sofitel Queenstown Hotel & Spa in the near future. Warm regards, Annabelle Hung Front Office Manager

Exceeds expectations

Customer review rating 4.5/5

Ferry Couples - 21/02/2021 Confirmed reviews ALL

We appreciate the well appointed room and generous treatment. Dinner at restaurant was superb. We'd absolutely love to stay and dine there again. Disappointed that the hammam wasn't operating due to alert level 2, but we understood the situation.

Bonjour & Kia Ora Ferry, Thank you for taking time to review your current visit at Sofitel Queenstown Hotel & Spa. We appreciate very much your lovely review. I am delighted to know that your time with us was memorable. I am glad to read that you enjoyed your room and that our 1789 Lounge stood out to you during your stay. Thank you for your understanding for the ALL safe practice, as much as we would love to offer Hammam to our guests, but to keep everyone safe, we have to close it under Alert level 2. We wish to see you again in the coming future, so you can enjoy our beautiful Hammam and have another wonderful stay =) Warm regards, Annabelle Hung Front Office Manager

great ambience

TripAdvisor rating 4.0/5

Vickey M 21/02/2021 TripAdvisor review

beautiful hotel to stay, close to the lake, restaurants shops and cafes. Room was very comfortable great to have a door outside to a cute balcony. Bathroom with its heated floor and spa bath was very welcome

Bonjour & Kia Ora Vickey M, Thank you for reviewing your stay at Sofitel Queenstown Hotel & Spa. It is a pleasure to read that you had a lovely time during your stay with us and how our central location helped you explore what our beautiful Queenstown has to offer. I am also glad to read that our room amenities are one of your likings and you could take advantage to enjoy during the stay. I am proud to share your lovely review to the rest of the team. We look forward to welcome you again in the coming future. Warm regards, Annabelle Hung Front Office Manager

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