Grosvenor Hotel Adelaide 3 stars

Customer review rating (ALL Rating) 3.9/5 3,586 reviews

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125 North Terrace, Adelaide, SA 5000, PO Box 8095, Station Arcade, 5000 ADELAIDE, Australia

Description

Hotel extras

Welcome to Grosvenor Hotel Adelaide. In the heart of Adelaide's CBD, conveniently located on the cultural boulevard of North Terrace, opposite the Adelaide Convention Centre, Casino and a short 8-minute walk for the Adelaide Oval.

Our accommodation(s)

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Hotel location

Grosvenor Hotel Adelaide

125 North Terrace, Adelaide, SA 5000, PO Box 8095, Station Arcade
5000 ADELAIDE
Australia

GPS:-34.922246, 138.596574

Telephone
Fax +61 8 8407 8866

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property
Near the property
  • Car park

Breakfast

Non contractual photo

Start the day with a delicious breakfast served daily on the Ground Floor Level. Enjoy danishes, cereal, fruit, juice, tea and coffee.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.9/5  3,586 reviews

TripAdvisor Rating  3.0/5  3,077 reviews

great convenient position.

Customer review rating 4.5/5

Peter C. Couples - Confirmed reviews ALL

comfortable clean room with onsite carpark and friendly efficient staff.

Dear Peter C., Thank you for taking the time to share your experience. We’re pleased to know you enjoyed our convenient location, clean and comfortable rooms, as well as our friendly and efficient staff. We apologize for the issue with the toilet and the inconvenience it may have caused during your stay. Your feedback is valuable, and we’ll ensure our maintenance team addresses this promptly. We hope to welcome you back for an even better stay in the future. Sincerely, Ishwar Front Office Night Manager

Dont waste your money

Customer review rating 0.5/5

Michael Business - Confirmed reviews ALL

The hotel is seriously in need of a compete refurbishment. It is old, it smells and there are dead cockroaches on on the floor...

Dear Michael, Thank you for taking the time to share your feedback. we are truly sorry to learn about the disappointing aspects of your stay. The concerns you highlighted, including cleanliness issues and the condition of the property, do not align with the standards we strive to uphold. Please rest assured that your feedback has been escalated to our housekeeping and maintenance teams for immediate attention. We are committed to addressing these matters and making improvements to ensure a more comfortable experience for our guests. We greatly value your feedback, as it helps us identify areas requiring urgent attention. Should you choose to return in the future, we hope to deliver a significantly improved experience. Sincerely, Ishwar Front Office Night Manager

Customer review rating 0.5/5

Anonymous Business - Confirmed reviews ALL

The room was extremely small, very dated and with virtually no natural light. Not at all what I expect from an Accor property.

Dear Phil, Thank you for sharing your feedback with us. We sincerely apologize that your room did not meet your expectations. We understand the importance of comfort and natural light, and we're sorry that our accommodations fell short during your stay. Your comments are valuable, and we will review them as we continue to work on improvements. We hope to have the opportunity to welcome you again in the future and provide a better experience. Sincerely, Ishwar Front Office Night Manager

One of the worst hotels I've ever stayed in

Customer review rating 1.0/5

John Business - Confirmed reviews ALL

This place is falling apart. The room was terrible, dark and uncomfortable, the windows were blind, the bathroom door didn't close, the bathroom was tiny, the "breakfast" didn't deserve that name, the coffee was disgusting. The staff was good, polite and helpful. I feel sorry for them to have to work in a place like this. I was glad when I was leaving this dump.

Dear John, Thank you for taking the time to share your feedback. We are sorry to hear that your stay did not meet expectations, and we deeply regret that you had such an uncomfortable experience. Your comments about the room, bathroom, and breakfast have been noted, and we are taking them seriously as we work on improvements. However, we are glad to hear that you found our staff to be polite and helpful. We appreciate your feedback, and we hope you'll consider giving us another chance in the future to provide you with a more pleasant experience. Sincerely, Sam - Senior Night Auditor

try another

TripAdvisor rating 2.0/5

Illana H TripAdvisor review

Best thing? It is nearly opposite the convention centre - so very easy access. Good hot water for shower. Sadly they have a lot to do. It was hot in Adelaide - walked into the room and it was hoit and stuffy. My alarm bells went off when I saw a pedestal fan near the bed. I looked - the only 'air con was a switch on the wall to go from low to high fan. I flicked to high. No difference. I thought no problems - I will open window. The curatins hid windows that were sealed shut and had frosting over them, Peering through the edge of the frosting it was some little enclave with lots of pigeons that woke me up each day (others were complaining about this too). They were fully booked so could not change rooms, and their comment was we can send yo ua fan - I said I had one. I put some water in the bar fridge to cool to make my shake the next morning. It froze solid. (Maybe I should have left the door open to cool the room.) Access to the bathroom was through a narrow door and up a step. After a knee replacement this was a little alarming. My side of the bed was comfortable. When I sat on the side near the fridge the mattress was very soft and floppy. The desk was good so I could work, but no arm chair or anythign other than the bed and desk.

Thank you for sharing your feedback. We're pleased to hear you appreciated the hotel's location and the hot water in the shower. We apologize for the issues you encountered with the room's air conditioning, window, and overall comfort. Your comments are valuable, and we will certainly take them into consideration as we work on improving our facilities and ensuring a more comfortable experience for all guests. We hope to have the opportunity to welcome you again in the future. Sam - Senior Night Auditor

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Other web-users rate our hotel

  • 2,049 reviews 9.2/10 Location
  • 3,082 reviews 5.5/10 Room
  • 2,157 reviews 9.1/10 Service
  • 35 reviews 6.1/10 WiFi
  • 1,624 reviews 4.9/10 Comfort
  • 1,337 reviews 4.9/10 Cleanliness
  • 1,067 reviews 2.2/10 Amenities
  • 704 reviews 3.5/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.