Dear Lynette, Thank you for taking the time to share your wonderful feedback following your recent stay with us. We are delighted to hear that you enjoyed our convenient location, cleanliness and, most importantly, the person-centred service provided by our team. It is wonderful to know that our staff were polite, helpful and prompt, helping to make your stay comfortable. Your kind words are greatly appreciated and will be shared with the entire team. We also appreciate your honest comments regarding the accommodation being somewhat dated and the limited outlook from your window. We understand how these aspects can affect the overall experience, and your feedback is valuable as we continue to work towards improving and refreshing our facilities. Thank you once again for your excellent rating and for choosing Grosvenor Hotel Adelaide. We look forward to welcoming you and your partner back in the future. Kind regards, Harshdeep Singh Sodhi Night Manager Grosvenor Hotel Adelaide

Dear Jaimie, Thank you for taking the time to share your wonderful feedback following your recent stay with us. We’re delighted to hear that you were comfortable in your room and that our team made you feel welcome with their helpful and professional service. It is especially pleasing to know that our reception team was able to assist you when you arrived, and that their honesty and helpfulness made a positive impression. We sincerely appreciate your understanding regarding the lifts being out of service. While we regret the inconvenience this caused, we’re very pleased that our team could assist with your luggage and make your stay as comfortable as possible. Your kind words are a great encouragement to our team, and we hope to have the pleasure of welcoming you back to Grosvenor Hotel Adelaide in the future. Kind regards, Harshdeep Singh Sodhi Night Manager Grosvenor Hotel Adelaide

Dear Janice, Thank you for taking the time to share your feedback following your recent stay with us. We’re delighted to hear that you enjoyed our great location and found our team attentive and friendly. It is especially wonderful to hear that Sunilla made a positive contribution to your stay. We will be sure to pass on your kind recognition to her. We also appreciate your understanding regarding the renovations currently taking place at the hotel. We sincerely apologise for any inconvenience this may have caused during your stay and are grateful for your patience as we work towards improving our facilities. Thank you also for your valuable feedback regarding the shower-over-bath arrangement. We understand that this may not be suitable or comfortable for some of our older guests, and we will take your comments into consideration as we continue to improve our accommodation. We’re pleased that you enjoyed your interactions with our team and that your arrival, departure, cleanliness and Wi-Fi experience met your expectations. We hope to have the pleasure of welcoming you and your partner back to Grosvenor Hotel Adelaide for an even more comfortable stay. Kind regards, Harshdeep Singh Sodhi Night Manager Grosvenor Hotel Adelaide

Dear Quyen, Thank you so much for your wonderful review and for awarding us a perfect 100/100 rating! We’re absolutely delighted to hear that you and your family enjoyed your second stay with us. It is fantastic to know that you appreciated our convenient location, affordable rates, clean and comfortable rooms, and, most importantly, the amazing service from our team. We sincerely appreciate your understanding regarding the lifts being out of service and are pleased that this did not impact your overall experience. Your positive attitude and understanding are greatly appreciated. It means a great deal to us to know that you would highly recommend Grosvenor Hotel Adelaide and that your family plans to return. We look forward to welcoming you all back for your next stay and making it just as enjoyable. Thank you once again for your continued support and for being a valued ALL Accor member. Kind regards, Harshdeep Singh Sodhi Night Manager Grosvenor Hotel Adelaide

Dear Imogine, Thank you for taking the time to share such detailed feedback following your recent stay with us. I am sincerely sorry that your second stay at Grosvenor Hotel Adelaide fell so far short of your expectations. In particular, I apologise for the disruption caused by noise in the hallway and for the condition of the bedding you encountered. Cleanliness and a comfortable night's sleep are fundamental to the experience we aim to provide, and I completely understand your disappointment, especially when you were staying with us for events and needed to rest. Your comments regarding the discoloured bedding are particularly concerning. This is certainly not the standard we expect, and I will be following this feedback up with our housekeeping team to ensure our linen inspection and room presentation procedures are being appropriately followed. I am also sorry that the noise affected both nights of your stay. While we cannot always prevent noise from other guests, we understand our responsibility to respond appropriately and do everything possible to minimise disturbances. We will also take your comments into consideration when allocating rooms and addressing requests for quieter accommodation. I appreciate you mentioning the positive aspects of your stay, including the bathroom, Wi-Fi and the flexibility to leave your vehicle in our car park after checkout. However, I recognise that these positives do not outweigh the issues you experienced. As a returning guest and an Accor ALL member, we are particularly disappointed that this stay has left you questioning whether you would return to us. I would genuinely appreciate the opportunity to welcome you back and provide the standard of stay you should have experienced on this occasion. Thank you again for bringing these matters to my attention. Your feedback has been shared with the relevant teams for review. Kind regards, Harshdeep Singh Sodhi Night Manager Grosvenor Hotel Adelaide

Dear Mr Norwood, Thank you for taking the time to provide such detailed feedback following your recent stay at Grosvenor Hotel Adelaide. I am sincerely sorry that your experience was so disappointing. In particular, I apologise for the inconvenience caused by the lift being out of service and the difficulty you experienced navigating the stairs and corridors with your luggage. We fully appreciate how frustrating and inconvenient this would have been, particularly during a business stay. I am also sorry to hear your concerns regarding the condition of the carpets and the overall appearance of the hotel. Your comments about the areas requiring maintenance and refurbishment are noted, and I will ensure this feedback is shared with the relevant management and maintenance teams. I appreciate your comments regarding our staff and recognise your concern that they are placed in a challenging position when the condition of the property does not meet guest expectations. Our team genuinely values providing welcoming service, and we regret that the overall condition of the hotel overshadowed their efforts during your stay. As an Accor ALL member, we are particularly disappointed that we did not provide an experience that reflected the standard you expected. Thank you again for raising these concerns with us. Your feedback is important and will be taken seriously as we continue to identify areas requiring attention. Kind regards, Harshdeep Singh Sodhi Night Manager Grosvenor Hotel Adelaide

Dear James, Thank you for taking the time to provide such detailed feedback following your stay at Grosvenor Hotel Adelaide. I am very sorry that your experience was uncomfortable and that the lift outage had such a significant impact on your stay. We understand how frustrating it is to arrive and discover that the lifts are unavailable, particularly when access to your room requires using the stairs. I also apologise for the issues you experienced with the room door and the hallway light affecting your sleep. These are important concerns, and your comments have been noted for our maintenance team to review. We also acknowledge your feedback regarding the bathroom and accessibility, and appreciate you bringing this to our attention. We are pleased, however, that you found your room clean and well-appointed and that our team and check-out service received positive feedback. Your comments regarding the hotel's presentation and the areas that were unavailable are also appreciated and will be shared with the relevant management teams. Thank you again for your honest feedback. We regret that we did not provide the comfortable and convenient stay you expected, and we hope we may have the opportunity to provide you with a better experience in the future. Kind regards, Harshdeep Singh Sodhi Night Manager Grosvenor Hotel Adelaide

Dear Dianne, Thank you for taking the time to share your feedback following your recent family stay at Grosvenor Hotel Adelaide. We sincerely apologise that you were not informed about the lifts being unavailable until your arrival. We understand how disappointing this would have been, particularly when travelling with two children and luggage. We appreciate your understanding and are sorry for the inconvenience the stairs caused during your stay. It is wonderful to hear that you enjoyed the spacious room, comfortable beds and quiet environment, and that our reception team made you feel welcome. We are also pleased that you found the booking process easy and were happy with the cleanliness, Wi-Fi and overall service. Your feedback regarding communication around the lift outage is valuable, and we will continue to work on ensuring guests receive appropriate information before arrival whenever facilities are temporarily unavailable. Thank you again for choosing Grosvenor Hotel Adelaide and for being an Accor ALL member. We hope to have the pleasure of welcoming you and your family back for an even more seamless stay. Kind regards, Harshdeep Singh Sodhi Night Manager Grosvenor Hotel Adelaide

Dear Tanya, Thank you for taking the time to share your feedback following your recent stay at Grosvenor Hotel Adelaide. We’re pleased to hear that you appreciated our convenient location, reasonable pricing, and the cleanliness of your room. We’re sorry, however, that your stay was impacted by the lifts being unavailable and the lack of air conditioning, particularly during a warm night. We understand how uncomfortable this would have been and sincerely apologise for the inconvenience caused. Your comments are important to us, and we have shared your feedback with the relevant team as we continue to work on improving our guests’ comfort and experience. Thank you again for your feedback, and we hope to have the opportunity to welcome you back for a more comfortable stay in the future. Kind regards, Harshdeep Singh Sodhi Night Manager Grosvenor Hotel Adelaide

Dear Linda, Thank you for taking the time to share your feedback following your recent stay with us. I’m pleased to hear that you found your room adequate and comfortable. However, I am very sorry to learn about the unpleasant experience you had with the bird activity, droppings and noise outside your windows. I understand how disruptive this would have been, particularly during the night, and I sincerely apologise that this affected your stay. Your comments have been noted and will be shared with our team so we can review the situation and explore appropriate measures to minimise the impact of bird activity around the affected areas. We truly appreciate your feedback, as it helps us identify areas where we can improve. We hope to have the opportunity to welcome you back to Grosvenor Hotel Adelaide and provide you with a more comfortable and enjoyable experience. Kind regards, Harshdeep Singh Sodhi Night Manager Grosvenor Hotel Adelaide

Dear Andrew, Thank you for taking the time to share such detailed feedback following your stay at Grosvenor Hotel Adelaide. We’re delighted to hear that you enjoyed our convenient location, the cleanliness and comfort of your refurbished room, and the service provided by our team. It is particularly pleasing to know that, despite the initial noise issue, our team was able to relocate you efficiently and without fuss, and that you felt comfortable enough to extend your stay for a third night. We truly appreciate your continued confidence in us. Thank you also for your kind comments regarding our team and for acknowledging the ongoing refurbishment works. We understand that improvements can sometimes come with temporary inconveniences, and we appreciate your patience and understanding while we continue to enhance the hotel. We also appreciate your detailed feedback regarding the shower controls. Your observation is very helpful, and we will certainly share this with our relevant team for consideration. We understand how clearer and more intuitive controls can make a significant difference to the guest experience. It was a pleasure having you stay with us, Andrew, and we look forward to welcoming you back to Grosvenor Hotel Adelaide on your next visit to the city. Kind regards, Harshdeep Singh Sodhi Night Manager Grosvenor Hotel Adelaide

Dear K., Thank you for taking the time to share your feedback following your stay at Grosvenor Hotel Adelaide. We’re very pleased to hear that you were highly satisfied with the cleanliness of your bathroom and room, and we especially appreciate your kind recognition of our Front Desk and Cleaning teams. Your positive comments will certainly be shared with them. We also appreciate you highlighting the areas where we can improve. We understand your concerns regarding access to the rooms and airflow, and we will take your feedback into consideration as we continue to improve the guest experience. Thank you once again for your thoughtful feedback and for recognising our sustainability initiatives. We hope to have the opportunity to welcome you back to Grosvenor Hotel Adelaide in the future. Kind regards, Harshdeep Singh Sodhi Night Manager Grosvenor Hotel Adelaide

Dear Maurya, Thank you for taking the time to share your feedback following your stay at Grosvenor Hotel Adelaide. We’re delighted to hear that you had an excellent stay overall and enjoyed our convenient location. It is also wonderful to know that you found our team welcoming and professional, and that you were pleased with the cleanliness and Wi-Fi during your visit. We sincerely apologise for the inconvenience caused by the elevator being unavailable during your stay. We understand that having to walk to a second-floor room can be tiring, particularly when carrying luggage, and we appreciate your patience and understanding while these works are being completed. Thank you once again for your kind feedback. We hope to have the pleasure of welcoming you back to Grosvenor Hotel Adelaide on your next visit to Adelaide. Kind regards, Harshdeep Singh Sodhi Night Manager Grosvenor Hotel Adelaide

Dear Danielle, Thank you for taking the time to share such detailed feedback following your stay at Grosvenor Hotel Adelaide. We’re pleased to hear that you found our location convenient and our team friendly, helpful and welcoming. Your kind comments about the entire team are greatly appreciated, and we will certainly share your feedback with them. We are, however, sorry that aspects of your room affected your overall experience. We appreciate you bringing the concerns regarding the bed, peeling window frosting, ceiling condition and cobwebs to our attention. We also understand that the internal room and the noise from pigeons made your stay less comfortable than it should have been. Your feedback is valuable and has highlighted several areas that require attention. We will ensure these concerns are communicated to the relevant departments for review and follow-up. We also appreciate your positive comments regarding our sustainability initiatives, particularly the option to decline daily towel replacement. Thank you again for your honest feedback, Danielle. We regret that we did not fully meet your expectations on this occasion and hope we may have the opportunity to provide you with a more comfortable experience in the future. Kind regards, Harshdeep Singh Sodhi Night Manager Grosvenor Hotel Adelaide

Dear Robert, Thank you for taking the time to share your honest feedback and, in particular, for your continued loyalty to Grosvenor Hotel Adelaide over the years. We are sincerely sorry that your recent stay was disappointing. We understand your frustration regarding the ongoing lift issues, particularly as you have experienced reduced lift availability during previous visits. We also apologise for the other concerns you encountered, including the lack of effective air circulation, pigeons outside your window and spiders in the bathroom. Your comments regarding the overall upkeep of the building are taken seriously. We appreciate you bringing these concerns to our attention and will ensure your feedback is shared with our management and maintenance teams. It is encouraging to hear that our reception team were helpful and pleasant, and we will make sure your kind words are passed on to them. We are genuinely disappointed to hear that you feel this may be your final stay with us after many years of returning. We hope to have the chance to provide you with a better experience in the future. Warm Regards, Namrata Daga Assistant Night Manager Grosvenor Hotel Adelaide

Dear Steven, Thank you for taking the time to share your detailed feedback. I am very sorry to hear how disappointing your stay at Grosvenor Hotel Adelaide was. We sincerely apologise for the inconvenience caused by the elevator being unavailable during your stay. We understand how difficult and frustrating it is to have to use the fire stairs to access your room, particularly when this was not what you expected when booking your stay. We also acknowledge your concerns regarding the communication around the elevator and apologise if you felt you were not provided with clear and accurate information. Your comments regarding the condition of the accommodation, breakfast offering, check-in and the consistency of service from our team are also concerning. We have taken note of your specific feedback regarding the breakfast selection and will share this with the relevant departments for review. We appreciate your feedback as an ALL Accor member and are sorry that we did not meet the standards you expected from us. Please be assured that your comments have been shared with our management team for appropriate follow-up. Kind regards, Harshdeep Singh Sodhi Night Manager Grosvenor Hotel Adelaide

Dear Shane, Thank you for your wonderful review and for your continued loyalty to Grosvenor Hotel Adelaide. It is always a pleasure to welcome you back, and we are delighted to hear that you once again had such a positive experience. We are pleased that you continue to enjoy our convenient location and found it easy to explore Adelaide from the hotel. We also appreciate your understanding and good humour regarding the ongoing works and lift upgrades. Your kind comments about the cleanliness of our rooms and the efforts being made to maintain and improve the hotel are greatly appreciated. Most importantly, thank you for recognising our team. We will be sure to share your wonderful feedback with Hassan and the entire team. Knowing that their hard work helps our guests feel welcome and well cared for means a great deal to us. We are also delighted that you noticed our sustainability initiatives, including the introduction of refillable bathroom amenities. It is wonderful to know these efforts are appreciated by our guests. Thank you again, Shane, for your generous feedback and your continued support as an ALL – Accor Live Limitless Gold member. We look forward to welcoming you and your family back to the Grosvenor again soon. Warm Regards, Namrata Daga Assistant Night Manager Grosvenor Hotel Adelaide

Dear Margaret, Thank you for taking the time to share your feedback following your recent stay with us. We appreciate your comments about our historic property and understand your observations regarding areas that require further care and attention. We also recognise how important reliable lift access is to our guests, and we sincerely apologise for the inconvenience caused by the current lift situation. Thank you as well for highlighting the bathroom and window cleaning. Your feedback has been noted and will be shared with our housekeeping and maintenance teams for further attention. We are pleased to see that you had a positive experience with the booking process, check-in and overall cleanliness, and we greatly appreciate your continued support as an ALL – Accor Live Limitless Platinum member. We value your feedback and hope to welcome you back to Grosvenor Hotel Adelaide and provide an improved experience on your next visit. Warm Regards, Namrata Daga Assistant Night Manager Grosvenor Hotel Adelaide

Dear Jennifer, Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to hear that you found our location convenient, enjoyed the comfort of your bed, and experienced friendly and helpful service from our team. Your kind comments are greatly appreciated and will be shared with the team. We are sorry, however, that some aspects of your stay were not as comfortable as expected. We apologise for the inconvenience caused by the lift being unavailable and understand your concerns regarding the noise from neighbouring rooms and the size of the shower. We also acknowledge your feedback regarding the Wi-Fi speed and will share this with the relevant team for review. Thank you also for your thoughtful suggestion regarding a water refill station. We appreciate your interest in more sustainable alternatives to single-use plastic and will certainly pass this suggestion on to our management team. We value your feedback and hope to have the opportunity to provide you with a more enjoyable experience on your next visit to Adelaide. Warm Regards, Namrata Daga Assistant Night Manager Grosvenor Hotel Adelaide