Grosvenor Hotel Adelaide 3 stars

Dear Keirin, Thank you for taking the time to share your detailed feedback following your recent stay with us at the Grosvenor Hotel Adelaide. We sincerely apologise that the stair and corridor arrangements were not clearly communicated prior to your arrival. We understand how important it is for our guests to have accurate information when making their booking, particularly when accessibility and ease of movement are concerned. We are also sorry for the inconvenience caused by the heating and the need to have your key card recoded during your stay. We appreciate how frustrating it would have been to experience these issues repeatedly, and we understand your disappointment given your expectations of a four-star property. We are pleased to see that you were satisfied with the cleanliness, our team and your departure experience. Nevertheless, we acknowledge that the issues you encountered detracted from your overall stay. Your feedback regarding clearer information, room heating and key card reliability has been noted and shared with the relevant teams. Thank you again for your constructive feedback. We hope to have the opportunity to provide you with a more comfortable and seamless experience in the future. Warm Regards, Namrata Daga Assistant Night Manager Grosvenor Hotel Adelaide

Dear Mr B., Thank you for taking the time to share your feedback. I am genuinely sorry to learn that your stay at Grosvenor Hotel Adelaide fell so far short of your expectations. I understand your frustration regarding the lift being unavailable, particularly having to use the stairs to access your room. I also regret that the condition and cleanliness of the room did not meet the standards you reasonably expected, and that the window and outlook further detracted from your experience. It is equally disappointing to hear that our team did not take the opportunity to ask about your stay when you checked out. Your comments have been noted and will be shared with the relevant teams as we continue to work on improving both our facilities and service. We sincerely apologise for the overall experience and appreciate your candid feedback. Warm Regards, Namrata Daga Assistant Night Manager Grosvenor Hotel Adelaide

Dear Mr. Chandramouli, Thank you for taking the time to share your feedback following your business stay with us. We are pleased to hear that you enjoyed our convenient location, clean rooms, and friendly service from our team. We appreciate your understanding regarding the absence of lifts and are glad this was communicated to you prior to your arrival. Your positive comments are very encouraging, and we hope to have the pleasure of welcoming you back to Grosvenor Hotel Adelaide on your next visit. Kind regards, Harshdeep Singh Sodhi Night Manager Grosvenor Hotel Adelaide

Dear David, Thank you for taking the time to provide your feedback following your recent stay with us. We are sorry to hear that your experience did not meet your expectations, particularly regarding the condition of the hotel and the availability of the lifts. We understand how frustrating it is to have to use the stairs, especially during a business stay, and we sincerely apologise for the inconvenience caused. We also acknowledge your comments regarding the dated condition of the property and appreciate your feedback around the information provided at check-in. As a valued ALL Accor Platinum member, we are particularly disappointed that we did not deliver the experience you expected from us. Your comments have been shared with the relevant teams and will assist us in identifying areas where we can improve. Thank you again for your candid feedback, and we hope we have the opportunity to provide you with a more positive experience in the future. Warm Regards, Namrata Daga Assistant Night Manager Grosvenor Hotel Adelaide

Dear Mr S., Thank you for taking the time to share your feedback. I am very sorry that your stay was impacted by the elevator being out of service and, more importantly, that you were not made aware of this issue prior to your arrival. I completely understand your concerns regarding the number of stairs and the difficulty this can create for guests, particularly when travelling with luggage. While our team was available to assist with bags, I appreciate that this does not resolve the inconvenience or accessibility concerns you experienced. Your comments regarding the communication at the time of booking, breakfast selection and overall accommodation experience are also noted. We are reviewing how we communicate temporary facility issues to guests so that expectations can be managed before arrival. I am pleased to hear that our team assisted you during your stay and that your departure experience was more positive. Nevertheless, we recognise that the overall experience fell well short of what you should expect from us, and I sincerely apologise for the inconvenience caused. Thank you again for your honest feedback. We value your ALL – Accor Live Limitless membership and hope to have the opportunity to provide you with a much better experience in the future. Kind regards, Harshdeep Singh Sodhi Night Manager Grosvenor Hotel Adelaide