Grosvenor Hotel Adelaide 3 stars

Customer review rating (ALL Rating) 4.0/5 3,543 reviews

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125 North Terrace, Adelaide, SA 5000, PO Box 8095, Station Arcade, 5000 ADELAIDE, Australia

Description

Hotel extras

Welcome to Grosvenor Hotel Adelaide. In the heart of Adelaide's CBD, conveniently located on the cultural boulevard of North Terrace, opposite the Adelaide Convention Centre, Casino and a short 8-minute walk for the Adelaide Oval.

Our accommodation(s)

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Hotel location

Grosvenor Hotel Adelaide

125 North Terrace, Adelaide, SA 5000, PO Box 8095, Station Arcade
5000 ADELAIDE
Australia

GPS:-34.922246, 138.596574

Telephone
Fax +61 8 8407 8866

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets not allowed
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property
Near the property
  • Car park

Breakfast

Non contractual photo

Start the day with a delicious breakfast served daily on the Ground Floor Level. Enjoy danishes, cereal, fruit, juice, tea and coffee.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  3,543 reviews

TripAdvisor Rating  3.0/5  3,079 reviews

Grosvenor.…. A hidden 🔹

TripAdvisor rating 5.0/5

buzzy1978 Couples - TripAdvisor review

Awesome! 🌟 We shared a fantastic seafood platter for two. The seafood was perfectly cooked, and the oysters were 10/10; congratulations to the chef. Gail behind the bar was brilliant! Thanks for a wonderful meal at an iconic local landmark.

Excellent

Customer review rating 5.0/5

Anonymous Solo - Confirmed reviews ALL

Late check in. ✔️ Friendly staff. Nice accommodation, excellent location.

Dear anne S., Thank you for sharing your feedback following your stay at Grosvenor Hotel Adelaide. We’re delighted to hear that you enjoyed our friendly staff, comfortable accommodation, and unbeatable location. We appreciate your patience with the cab service and will explore ways to assist guests more efficiently in such situations. Your 100/100 rating is truly rewarding, and we’re thrilled to have provided you with a positive experience. We hope to welcome you back soon for another seamless stay. Sincerely, Ishwar Front Office Night Manager

Central location

Customer review rating 2.5/5

Lucy Families - Confirmed reviews ALL

Friendly staff in a well situated area. Hotel is run down and in need of a refresh like some new carpet though

Dear Lucinda, Thank you for sharing your experience at Grosvenor Hotel Adelaide. We’re glad to hear that you found our staff friendly and accommodating and appreciated our central location. We understand your concerns about the condition of the hotel, including the carpets and overall need for a refresh. Please know that we are continuously working to maintain and improve our property to ensure a more comfortable experience for our guests. We also regret that the car park height was unsuitable for your vehicle and roof pod. Your feedback is important, and we will consider how we can better communicate such limitations to assist future guests in planning their stay. Thank you for recognizing our team’s efforts to assist where possible. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience. Sincerely, Ishwar Front Office Night Manager

Well located But…

Customer review rating 2.0/5

Nc Families - Confirmed reviews ALL

This hotel facilities was bit disappointing. It lacked basic amenities such as a microwave oven and AC. Although there was an old cooling system, it was not sufficient for the current season. Despite owning their own parking facility, the hotel charges guests an additional $20–$25 per night for parking, which feels unreasonable. The breakfast provided was very limited, and the same menu was repeated every day throughout our three-day stay.

Dear Nangay, Thank you for sharing your experience with us. We regret to hear that certain aspects of your stay did not meet your expectations. Your comments about the air conditioning, limited breakfast variety, and parking charges have been noted, and we will review these areas to identify opportunities for improvement. We are grateful for your feedback, as it helps us enhance the quality of our services. Should you choose to stay with us again, we will strive to make your visit a more pleasant and comfortable one. Thank you for taking the time to share your thoughts. Sincerely, Ishwar Front Office Night Manager

I'm satisfied with my stay.

Customer review rating 4.0/5

Waylon C. Solo - Confirmed reviews ALL

I am 100% satisfied with my stay but the morning reception desk staff were a little rude, the man who checked me out in the morning was over speaking me and the lady pretty much ignored me as I walked over to ask for assistance in checking out. Other than that the room was clean and spacious, the TV was a little slow and constantly froze in the selection menu, the air conditioner was nice though and it kept the room cool. The bed and the pillows were nice and soft, it was a pleasant stay excluding the negatives. But the staff should really work on their customer service and be a lot more welcoming.

Dear Waylon C., Thank you for taking the time to provide us with your valuable feedback. We’re delighted to hear that you found the room clean, spacious, and comfortable, and that the air conditioning contributed to your pleasant stay. We are, however, deeply sorry to learn about your experience with our morning reception team. This is not reflective of the level of service we strive to provide. Please rest assured that your comments have been shared with the team for immediate attention and improvement. We also appreciate your note regarding the TV performance and will look into resolving this issue to ensure a better experience for our future guests. We’re grateful for your constructive feedback and hope to have the opportunity to welcome you back for an even more enjoyable stay in the future. Sincerely, Ishwar Front Office Night Manager

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Other web-users rate our hotel

  • 2,035 reviews 9.2/10 Location
  • 3,031 reviews 5.4/10 Room
  • 2,130 reviews 9.1/10 Service
  • 32 reviews 6.2/10 WiFi
  • 1,623 reviews 4.8/10 Comfort
  • 1,304 reviews 4.9/10 Cleanliness
  • 988 reviews 2.4/10 Amenities
  • 681 reviews 3.6/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.