Sofitel Luxembourg Le Grand Ducal 5 stars

Customer review rating (ALL Rating) 4.8/5 1,369 reviews

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GPS 35 rue du Laboratoire, L 1911 LUXEMBOURG, POSTALE 40 boulevard d Avranches, 1160 LUXEMBOURG, Luxembourg

Description

Hotel extras

  • Exceptional view of the old town of Luxembourg

  • Top floor world cuisine Restaurant and innovative cocktail Bar

  • Prime location in the city center

  • Indoor parking possibilities

  • Tailor offer for your meetings and events

Our accommodation(s)

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Hotel location

Sofitel Luxembourg Le Grand Ducal

GPS 35 rue du Laboratoire, L 1911 LUXEMBOURG, POSTALE 40 boulevard d Avranches
1160 LUXEMBOURG
Luxembourg

GPS:49.606109, 6.137766

Telephone
Fax +352 26 48 02 23

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

MU LUXEMBOURG

Located on the top floor of Sofitel Luxembourg Le Grand Ducal, Mu Luxembourg restaurant will seduce you with its unique view over Luxembourg and with its concept associating assorted small plates, exceptional beef and exclusive chocolate creations.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.8/5  1,369 reviews

TripAdvisor Rating  4.5/5  2,095 reviews

Certificate of excellence 2024

Free upgrade was a very kind gesture

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

Stay was very pleasant. (room 205) I did write some things down which could be improved, but these did not affect the rating: - electrical outlet in the vestiaire room can be extracted from the wall - cannot connect phone via Bluetooth to main TV, only to the bathroom TV - Smart apps are slow or not working, Youtube works, Spotify doesn't - Youtube if connected via smart connect not via App, pauses randomly after 10 minutes. Need to resume playback on phone - unfortunately, the slippers were found only at the end of the stay below the sink. I expected them to be located near the bath robes.

Dear Mr P., Thank you for taking the time to share your experience at Sofitel Le Grand Ducal. We’re delighted to hear that you enjoyed your stay and appreciated the complimentary upgrade as it’s always our pleasure to provide our guests with special touches. We also appreciate your constructive feedback regarding the electrical outlet in the vestiaire room as well as the connectivity issues with the Bluetooth and smart apps. Please rest assured that we will address these points with our team to enhance the overall guest experience. Your insights on the placement of slippers will also be taken into consideration as we strive for perfection in every detail. We hope to welcome you back to Sofitel Le Grand Ducal for another pleasant stay in the near future. Sincerely, Fernando López Lens General Manager

Excellent breakfast

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Very nice room, lots of attention to details. The 8th floor bar and breakfast area are excellent. Very attentive servers at breakfast.

Dear Mr C., Thank you for taking the time to write us such a lovely review. It is rewarding to know that your stay with us was enjoyable, that you had a comfortable room and have enjoyed our food. Your mention of our breakfast team's excellent service is much appreciated and we will be sure to let everyone know you acknowledged their efforts. We hope to have the pleasure of welcoming you again in the near future. Sincerely, Fernando López Lens General Manager

Great stay

Customer review rating 5.0/5

Ivan Couples - Confirmed reviews ALL

Absolutely great stay at this property.

Dear Mr S., Thank you for taking some of your precious time to write such a kind review. We could not be happier to read that the hotel has exceeded your expectations. We hope to have the pleasure of seeing you again in the future. Sincerely, Fernando López Lens General Manager

Pleasant stay

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Hotel is well maintained and location is about 15-min walk from the centre. Hotel staff informed us in advance of a music event so we were prepared for the noise. Did an upgrade to a nice suite.

Dear Mr L., Thank you for taking the time to rate your experience in our hotel. We are delighted to know that you appreciated our services and we hope to have the pleasure of seeing you again in the future. Sincerely, Fernando López Lens General Manager

Great hotel, well located but odd experience this stay.

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

I was appreciative of the upgrade given but the room smelt weird and someone had accessed the room without my consent after I had checked in. I’ve stayed at this property numerous times when I visit Luxembourg for business but something was very odd during this visit. I’m hoping it was just a one off, I’m back again in a couple of weeks and will be staying here.

Dear Mr F., Thank you for taking the time to tell us about your experience at the Sofitel Luxembourg Le Grand Ducal. I am sorry that this time your experience did not meet your expectations. Please allow me to express my sincerest apologies. At Sofitel we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Fernando López Lens General Manager

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Other web-users rate our hotel

  • 379 reviews 9.3/10 Location
  • 720 reviews 9/10 Room
  • 725 reviews 9.6/10 Service
  • 32 reviews 3.3/10 WiFi
  • 276 reviews 8.9/10 Breakfast
  • 273 reviews 8/10 Comfort
  • 244 reviews 8.7/10 Food
  • 145 reviews 9.3/10 Bar

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.