Sofitel Munich Bayerpost 5 stars

Customer review rating (ALL Rating) 4.4/5 3,411 reviews

Best price
guarantee
Sofitel Munich Bayerpost - Image 1
Sofitel Munich Bayerpost - Image 2
Sofitel Munich Bayerpost - Image 3
Sofitel Munich Bayerpost - Image 4
Bayerstrasse 12, 80335 MUNICH, Germany

Description

Hotel extras

  • Ideal for solo travellers, couples and families.

  • Listed hotel building with a modern touch

  • Unique suites in creative colours

  • The hotel is located next to the main train station and close to Marienplatz.

  • Green Key Certification

Our accommodation(s)

Take advantage of our Flight + Hotel offers

Discover
Discover

Hotel location

Sofitel Munich Bayerpost

Bayerstrasse 12
80335 MUNICH
Germany

GPS:48.139495, 11.55678

Telephone
Fax +49 89 599481000

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  3,411 reviews

TripAdvisor Rating  4.5/5  5,024 reviews

Certificate of excellence 2024

Unfortunate start appropriately resolved by management

TripAdvisor rating 4.0/5

Tour57866006955 TripAdvisor review

Updating this review to reflect the effort that was made to address a very unfortunate situation. Our first night at the hotel there was a shattered glass door that forced us to relocate rooms. There was not a similarly sized room available at the time so we were moved to a smaller room for that evening. The following day they were able to move us to a very nice suite that was more than adequate for our family. The suite was good, the service was good and we were provided complimentary breakfast as well as an adjustment to our bill to compensate for the inconvenience. The hotel itself is very nice and located perfectly for traveling to/from Munich as it is adjacent to the main train station and a very short walk into town if you don't want to take the tram.

Bonjour Tour57666006955, On behalf of my entire team as well as on a personal note, I would like to thank you for your stellar review. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We really hope to be able to welcome you again as our guest. Best regards, Emiel van Dijk, General Manager

Close to train station

Customer review rating 3.5/5

Joanne Z. Friends - Confirmed reviews ALL

Upon arrival to our room the window had been left open. It was 85 outside and so even with the air conditioning on it was warm in the room. We closed the window but was unable to get the air conditioning in the loft (bedroom area) to turn on. I reported to the staff and they said it was fixed but we were never able to get the loft cool. There were no UBS plugs anywhere in the room. I brought a converter with me but having USB ports on the nightstands would have been helpful. Also there was a powder room down stairs but no outlets so though I could do my makeup down where it was cool I could not do my hair. The hotel has a lot of construction going on around it and though it is close to the train station it is not close to shopping. It seems to be in more of an industrial area. Also we had paid for breakfast everyday of our stay but that did not include the day we left. Which since we could not check in until after 3 and would not have been there for breakfast the day of check in I felt we should have been able to have breakfast the day we checked out. Other than those issues the staff was pleasant and the food was delicious and the room was clean and not over priced.

Bonjour Ms. Z., I sincerely apologize for the deficiencies and human errors that unfortunately caused inconveniences for you. I appreciate your honest critique which will be the basis for discussions within our local team - and a careful evaluation of the root of these problems. Rest assured that we will take necessary measures so that an experience like yours will continue to be the rare exception. On a personal note and on behalf of my team, I would like to ask you to come back once more for an opportunity to prove to you that we can do a much better job. We would be honored to welcome you again at Sofitel Munich Bayerpost. Best regards, Emiel van Dijk General Manager

A very good stay

Customer review rating 5.0/5

Ligia H. Families - Confirmed reviews ALL

A very good stay in Sofitel Munich. Everything was very pleasant and as usual, very warm welcome from Manager Umut Mahmoud and his team

Bonjour Mr. H., Thank you for taking the time to review your stay at Sofitel Munich Bayerpost. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. On behalf of our staff and management, we are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Emiel van Dijk General Manager

Well located

Customer review rating 5.0/5

Gloria Friends - Confirmed reviews ALL

We had a good stay in your hotel

Bonjour Ms. E., Thank you for staying with us at Sofitel Munich Bayerpost and for taking the time to review your visit. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the highest marks in nearly all categories. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Emiel van Dijk General Manager

Amazing service

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

The service was outstanding highly recommend.

Bonjour Ms. S., Thank you for taking the time to review your stay at Sofitel Munich Bayerpost. We highly appreciate and value your feedback and consider it a highlight in our daily routine as hosts. On behalf of our staff and management, we are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Emiel van Dijk General Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 1,344 reviews 8.9/10 Location
  • 2,004 reviews 7.2/10 Room
  • 2,224 reviews 7.8/10 Service
  • 15 reviews 9/10 WiFi
  • 837 reviews 7.9/10 Breakfast
  • 680 reviews 8.6/10 Vibe
  • 489 reviews 6/10 Cleanliness
  • 485 reviews 7.3/10 Amenities

Powered by Trustyou

Our other establishments nearby

All our hotels in Munich

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.