Rooms are quite expensive for the age of the interior. The Breakfast is great and staff is very polite and helpful.

Service was excellent

nice quiet room friendly and helpful staff generally quiet ambience

The food was not that great. Especially the complimentary breakfast

The staff is the amazing backbone of the Hotel....even during hard times, they have not lost their professionalism. Always helpful when you need anything.

The personnel are great. They respond to your needs quickly.

It’s similiar to arriving home

very "quiet "...

nice hotel, very friendly staff and very good restaurant

The hotel is situated within walking distance from the main station and was well prepared with respect to the present Corona restrictions. The staff were very friendly and professional and the room a standard Novotel quality. WiFi was more than adequate and easy to use.

Checking in, accomodatiion, meal, bar, all good. Probles started as I checked out. Brusque and unhelpful female on reception swore in German while trying to scan my car park ticket to validate it. She then gave up telling me to use Car Park pay machine. Went to machine to find it takes cash only. Return to reception to be told by a three staff members that the car park, signed up as Novotel Parking with 4 Floors dedicated to Novotel with branding all over the place, was "nothing to do with Novotel" and that I "parked there by my own choice". Car Park staff via intercom wouldn't answer calls. Hotel could not / would not take payment for car park. Manager eventually arrived and provbided a car park pass after 1/2 an hour of messing around and arguing with his rude, unhelpful staff, he repeated the "it's not our car park" story. My recvomendation, don't use this hotel's car park if you visit and be very careful if you do. The hotel will not help you or take responsibility for the facility it obviously leases from a car park company. This was not the first time I stayed at Novotel Mainz. It was the last.

Excellent customer care, clean rooms, quiet and good location. Breakfast was available with a large menu, Personnel was very friendly and eager to assist. Beverages were available at all times with friendly personnel

Nice hotel with swimming pool - great to unwind. Lovely warm rooms (in winter). Pleasant and courteous reception staff. Accor hotel guests treated with some difference. There are some eateries very close by and the centre of town is very easy to walk to so if you want to eat out of the hotel it is relatively easy to do so.

We used the hotel for a stop over during our holidays. The hotel is easy to reach with big parking garage next door. City centre is easily reachable by foor. We enjoyed the stay a lot, no negative points found.

Hotel administration did not take in consideration our booking request...Fees / confort / service ratio is absolutly not correct: too expensive für what you will receive.we are not going to come back.