Novotel Mainz Hotel 4 stars

Big rooms, friendly personnel, furnishings are a little bit old

Good stay at Novotel

When I arrived I was greeted with a smile and the staff were busy putting up a beautiful Christmas tree. It was so nice to be able to dine in the restaurant and not have to worry about getting take out and have to eat in the room. The food was very good and the staff were very kind.

Great hotel. Nice food. Clean . Good adherence to the COVID with regulations . Nice staff.

Friendly and helpful employees. During my stay I had to change the room due to bursting of a pipe. The reception was really helpful and assists even in this matter. Resteraunt was till open for hotel geusts. As other restaurant and the bar of the hotel had to close due to part lock down in Germany the space in the restaurant was really limited and too many people were sitting in the room.

I did not dine in the hotel but the room was excellent. Received wonderful customer service at both the front desk and in the lounge.

Very good implemented "Corona-rules"

I knew the brand and always liked the breakfast at Novotel hotels in the past, however, I did not like the fact that during a deadly pandemic with steadily increasing infection rates in Germany and elsewhere front desk staff would not inform me upon check in that it was an option to have breakfast in my room. Instead, I was simply told “ breakfast is available in the restaurant at the buffet...” I am not comfortable at some “ buffet” , and it kept getting crowded around me that morning, I had to rush through the first few bites and leave. We all know the virus is airborne and the minimum of 1.5 m is the bare minimum and not enough to make everyone feel and be safe indoors with moving people at some buffet. I did not appreciate that the front desk failed to inform me upon check in that I HAD the option of NOT eating at the restaurant, and instead they made it sound like my only option was to enter the restaurant and have breakfast at the buffet - no epidemiologist would eat at the buffet either, when people move around like they do there, in an indoor space. Guests should be clearly informed of their dining options. This is no trivial matter. they only told me “ you could have had breakfast in your room” AFTER I complained.

I have stayed at this hotel a number of times. Its got a great location and good faculties Staff are helpful

The hotel is very comfortable and very well located (not more than 10 minutes walking distance to the old town). As we travel during the Corona-pandemic, we've been surprised how well executed the measures were.

It felt safe and clean.

Stayed for one night during C-19. I am comparing this hotel with a good Novotel (the one in Freiburg). Positives - Clean hotel, friendly front desk and friendly barman. Negatives - Restaurant menu is unappetising and dining room is soulless. Bar is also soulless (just tables scattered in the foyer). Breakfast coffee waitress was REALLY RUDE and laughed at me because I went the wrong way. Car park is confusing - the entry sign says 'Novotel' but then there are 2 sets of stairs to lift your luggage up. Irritating music in corridors and strange translucent bathroom doors in bedrooms. Toilets on -1 (for bar and restaurant) smelt bad. Many USA guests were not wearing masks - and not all were challenged by hotel staff (e.g. if you don't want to wear a mask please go somewhere else). Swimming pool is not open due to C-19 but my previous 2 hotels in germany had opened their pools. And the hotel was overpriced

The hotel is situated within walking distance from the main station and was well prepared with respect to the present Corona restrictions. The staff were very friendly and professional and the room a standard Novotel quality. WiFi was more than adequate and easy to use.

Checking in, accomodatiion, meal, bar, all good. Probles started as I checked out. Brusque and unhelpful female on reception swore in German while trying to scan my car park ticket to validate it. She then gave up telling me to use Car Park pay machine. Went to machine to find it takes cash only. Return to reception to be told by a three staff members that the car park, signed up as Novotel Parking with 4 Floors dedicated to Novotel with branding all over the place, was "nothing to do with Novotel" and that I "parked there by my own choice". Car Park staff via intercom wouldn't answer calls. Hotel could not / would not take payment for car park. Manager eventually arrived and provbided a car park pass after 1/2 an hour of messing around and arguing with his rude, unhelpful staff, he repeated the "it's not our car park" story. My recvomendation, don't use this hotel's car park if you visit and be very careful if you do. The hotel will not help you or take responsibility for the facility it obviously leases from a car park company. This was not the first time I stayed at Novotel Mainz. It was the last.

Excellent customer care, clean rooms, quiet and good location. Breakfast was available with a large menu, Personnel was very friendly and eager to assist. Beverages were available at all times with friendly personnel