Novotel Mainz Hotel 4 stars

Customer review rating 4.3/5 3,276 reviews
Novotel Mainz
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+ 25 Services
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Room 1

Number of guests
Children's age

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Hotel extras

  • Situated on the Kästrich, where Roman legions once made their camps

  • Restaurant and bar in vault inside the city wall

  • Mainz cathedral and museums all within walkingdistance

  • Free WiFi, seminar and meeting rooms with natural light

  • Spacious spa area with sauna, indoor pool and whirlpool bath

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Laundry
  • Currency exchange
  • Concierge
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
  • Bike rack facilities
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 15 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available

Hotel location

Novotel Mainz

Augustusstrasse 6
55131
mainz
germany

Tel: +4961319540

Fax: (+49)6131954100

Contact email

Check-in from 15h00

Check out up to 12h00

  • S8 :   S8 HAUPTBAHNHOF

  • By plane

    FRANKFURT HAHN AIRPORT At 50km / 31.07 miles

  • By plane

    FRANKFURT INTERNATIONAL AIRPORT At 30km / 18.64 miles

  • By plane

    HHN At 50km / 31.07 miles

  • By train

    MAINZ At 0.5km / 0.31 miles

GPS :49.996432, 8.261789

Our accommodations

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Accessible room

Standard Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 22
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Superior Room with 1 double bed

  • Max. number of persons: 3
  • Area: From 26
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Executive Room with 1 double bed and sofa

  • Max. number of persons: 4
  • Area: From 32
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Standard room with 1 single bed

  • Max. number of persons: 1
  • Area: From 19
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products(...)

Our restaurants and bars

EVENTLOCATION KASEMATTEN

Type of cuisine: Regional

The restaurant is located in a wonderful restored part of the Mainz city wall dating back to the 17th century. Whether with family, friends or colleagues, allow us to spoil you with culinary delights in a stunning setting.

RESTAURANT BAJAZZO

Type of cuisine: Mediterranean

Our modern furnished restaurant is open daily from 6.30am until midnight and seats 120 people. Enjoy the delicious cuisine and fine wines on offer here. We also provide a children's menu for our young guests.

Lunch

12:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

12:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAJAZZO'S BAR

Photo non contractuelle / Strictly non binding

After a tiring day, the Bajazzo's bar is the perfect place to unwind with your favorite cocktail, a cold beer or a glass of wine. Hot and cold snacks are also available.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 15

  • Maximum size: 189

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 100 people

Find out more

Our guest reviews for
Novotel Mainz

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

3,276 reviews

tripadvisor

TripAdvisor Rating 4.0/5

887 reviews

As expected.

Customer review rating 4.3/5

Javier Business - 13/02/2020 Confirmed reviews ALL

Everything was correct, the room, cleaning, breakfast. Today to say everything correct and as expected is a lot in my opinion.

Hotel has great employees

Customer review rating 4.3/5

Anonymous Couples - 11/02/2020 Confirmed reviews ALL

Arriving from Canada we were very tired and the check in was fast, friendly and efficient right up to and including check out. Same for housekeeping very friendly and helpful.

Good until I tried to leave

Customer review rating 4.3/5

Anonymous Business - 29/01/2020 Confirmed reviews ALL

Shocking customer service by reception staff, refusing to take responsibility for car park charges and lack of readable ticket.

Dear Guest, Thank you for taking the time to review our hotel. We apologise for the inconvenience that you faced and I'm very sorry for the unprofessional behaviour of my staff. I have already taken steps to avoid the same mistakes from happening again. In regards to the car park, after this incident I had a meeting with the parking lot company to solve the issues you mentioned, such as: Staff manning the intercom, upgrading the payment machine, and our reception having tickets available for our guests to be able to exit the car park easily. Even though we do not own the car park, we believe that we still have a responsibility to you as a guest to help you as best as we can in these matters. I understand your disappointment and frustration, and I can only hope that if you give us a second chance in the future, that we will do better. Kind Regards, Ümit Alis General Manager
Customer review rating 4.3/5

T H. Couples - 27/01/2020 Confirmed reviews ALL

The service was wonderfull.

Disapponting Staff Attitude

TripAdvisor rating 4.0/5

Spoonwother Business - 25/01/2020 TripAdvisor review

Checking in, accomodatiion, meal, bar, all good. Probles started as I checked out. Brusque and unhelpful female on reception swore in German while trying to scan my car park ticket to validate it. She then gave up telling me to use Car Park pay machine. Went to machine to find it takes cash only. Return to reception to be told by a three staff members that the car park, signed up as Novotel Parking with 4 Floors dedicated to Novotel with branding all over the place, was "nothing to do with Novotel" and that I "parked there by my own choice". Car Park staff via intercom wouldn't answer calls. Hotel could not / would not take payment for car park. Manager eventually arrived and provbided a car park pass after 1/2 an hour of messing around and arguing with his rude, unhelpful staff, he repeated the "it's not our car park" story. My recvomendation, don't use this hotel's car park if you visit and be very careful if you do. The hotel will not help you or take responsibility for the facility it obviously leases from a car park company. This was not the first time I stayed at Novotel Mainz. It was the last.

Dear Guest, Thank you for taking the time to review our hotel. We apologise for the inconvenience that you faced and I'm very sorry for the unprofessional behaviour of my staff. I have already taken steps to avoid the same mistakes from happening again. In regards to the car park, after this incident I had a meeting with the parking lot company to solve the issues you mentioned, such as: Staff manning the intercom, upgrading the payment machine, and our reception having tickets available for our guests to be able to exit the car park easily. Even though we do not own the car park, we believe that we still have a responsibility to you as a guest to help you as best as we can in these matters. I understand your disappointment and frustration, and I can only hope that if you give us a second chance in the future, that we will do better. Kind Regards, Ümit Alis General Manager
Customer review rating 4.3/5

Markus Business - 23/01/2020 Confirmed reviews ALL

Great staff - professional and personal Good food The people are key

Excellent.

Customer review rating 4.3/5

Mm Families - 14/01/2020 Confirmed reviews ALL

Good quality of the services, exquisite breakfast, perfect cleanliness, with so much care arranged the bathroom everyday, very friendly and helpful staff.

Comfortable stay in good hotel

Customer review rating 4.3/5

Karen Families - 11/01/2020 Confirmed reviews ALL

Good experience, large room with good facilities. Extensive breakfast buffet selection. Helpful pleasant multilingual staff. Quiet hotel with no road noise despite room overlooking busy road

Great all round experience

Customer review rating 4.3/5

Anonymous Business - 10/01/2020 Confirmed reviews ALL

Good checkin with friendly staff. Excellent food, including the breakfast. Great conference facilities. Good bedrooms, although bathrooms need an overhaul. Drains are smelly and the shower faucets are tired.

Alles OK.

Customer review rating 4.3/5

Hws Solo - 31/12/2019 Confirmed reviews ALL

Alles OK.

Customer review rating 4.3/5

Anonymous Families - 29/12/2019 Confirmed reviews ALL

Great location, good room size, will return. One suggestion: carpets in hallway need attention

Customer review rating 4.3/5

Ursula S. Business - 28/12/2019 Confirmed reviews ALL

Quick and friendly check in. Bath robe was promptly sent. Room is clean and bed is super comfy. Personell in the bar and Restaurant is exceptionally kind and professional

Love the staff at this hotel

Customer review rating 4.3/5

Lynne D. Families - 28/12/2019 Confirmed reviews ALL

Thank you for making our brief stay so enjoyable. Everyone who worked at the front desk were so accommodating and professional. I appreciate their kindness and look forward to returning one day soon

Novotel Mainz 17.12.2019

Customer review rating 4.3/5

Ekkehard S. Business - 18/12/2019 Confirmed reviews ALL

Great hotel for my business trip.

Dear Ekkehard S., We very much appreciate your comments regarding your stay at the Novotel Mainz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jörg Everts F&B Manager
Customer review rating 4.3/5

Ray B. Solo - 17/12/2019 Confirmed reviews ALL

As a Delta crew member I stay with you any time I visit the Frankfurt area. Everyone is always very helpful.

Dear Mr.B., Thank you for taking the time to post your comments after your recent stay with us. We are looking forward to welcoming you back to stay with us in the near future. Kind regards Ümit Alis Your Host

Excellent Service

TripAdvisor rating 4.0/5

Carmen O Business - 17/12/2019 TripAdvisor review

Excellent customer care, clean rooms, quiet and good location. Breakfast was available with a large menu, Personnel was very friendly and eager to assist. Beverages were available at all times with friendly personnel

Most satisfied with our experience at your hotel!

Customer review rating 4.3/5

Roberta P. Friends - 16/12/2019 Confirmed reviews ALL

Your staff is extremely professional, friendly, and efficient! I couldn’t ask for better! Thank you!

Dear Roberta, We very much appreciate your comments regarding your stay at the Novotel Mainz. Thank you for taking the time to let us know about your stay with us. It is wonderful to read your kind words. We look forward to delighting you once again. Sincerely, Ümit Alis Your host

Excellent

Customer review rating 4.3/5

Doris P. Families - 14/12/2019 Confirmed reviews ALL

Very satisfied, friendly staff

Dear Doris P., We very much appreciate your comments regarding your stay at the Novotel Mainz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jörg Everts F&B Manager

Very nice hotel with good lobby bar!!

Customer review rating 4.3/5

Jane S. Couples - 11/12/2019 Confirmed reviews ALL

Very nice!!

Dear Jane Kotch S., We very much appreciate your comments regarding your stay at the Novotel Mainz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jörg Everts F&B Manager

Great place to stay in Mainz!

Customer review rating 4.3/5

Dave F. Business - 06/12/2019 Confirmed reviews ALL

The hotel is an excellent choice for a stay to visit Mainz. It's walking distance to the train station [or a 7 euro cab ride up the hill]. The rooms are always clean and the housekeeping staff is great.

Dear David F., We very much appreciate your comments regarding your stay at the Novotel Mainz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jörg Everts F&B Manager
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