Mercure Hotel Hamburg Mitte 4 stars

Customer review rating (ALL Rating) 4.5/5 1,026 reviews

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Description

Hotel extras

  • Privileged setting near the city center, the CCH and the trade fair

  • Privileged setting in the city center, within the Hamburg exhibition complex (HMC) and CCH

  • Hotel's own underground car park

  • Relax Bar serving beer and wine

  • Quiet meeting area with terrace

Our accommodation(s)

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Hotel location

Mercure Hotel Hamburg Mitte

Schroederstiftstr. 3
20146 HAMBURG
Germany

GPS:53.564471, 9.977163

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

RELAX - DRINKS & YOU

Modern ambience and a convivial atmosphere! Enjoy our selection of exclusive wines, a freshly tapped beer, a barista-quality coffee or your favourite cocktail. We also offer various pizzas and ice-cream.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,026 reviews

TripAdvisor Rating  4.0/5  852 reviews

Nice hotel with friendly staff and good location.

Customer review rating 4.5/5

Brian S. Business - Confirmed reviews ALL

I had a nice stay. Espcially the refrigiator in the room, was a nice surprice. Clean room and what one needs for a short stay. The carpark in the cellar was ok, but too expensive for hotel customers. The entrance is narrow, so watch out. Helpful and friendly staff. Ill be back.

Good service, comfy bed and friendly staffs

Customer review rating 4.5/5

N Couples - Confirmed reviews ALL

Everything perfect!

Dear Nongluck M., we very much appreciate your comments regarding your stay at the Mercure Hotel Hamburg Mitte. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Saskia Hahn Front Office Manager

Broken lights, congested sink

Customer review rating 1.5/5

Anonymous Business - Confirmed reviews ALL

Multiple lights in the room were broken or heavily flickering. Despite multiple reports, this was not fixed, diminishing the room as a place to recharge. Shower was leaking and its sink was congested. This was fixed. Overall: Heavily overpriced for the quality of the room.

Dear Sophie B., thank you for taking the time to tell us about your experience at the Mercure Hotel Hamburg Mitte. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Saskia Hahn Front Office Manager

All good

Customer review rating 4.0/5

Bernard Business - Confirmed reviews ALL

All good, no problems.

Sehr geehrter Herr W. , wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Mercure Hotel Hamburg Mitte. Über Ihre lobenden Worte freuen wir uns sehr. Ihre positiven Würdigungen werden wir selbstverständlich gerne an die betreffenden Mitarbeiter weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Saskia Hahn Front Office Manager

good breakfast

Customer review rating 4.5/5

Gp Business - Confirmed reviews ALL

friendly staff, good breakfast, not too far from UBahn

Dear Mr. P., thank you for taking the time and trouble to complete a survey following your recent stay at The Mercure Hotel Hamburg Mitte. We are delighted you enjoyed your stay with us and very much look forward to warmly welcoming you again . Yours sincerely, Saskia Hahn Front Office Manager

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Other web-users rate our hotel

  • 621 reviews 8.1/10 Location
  • 709 reviews 7.6/10 Room
  • 699 reviews 9.2/10 Service
  • 14 reviews 6.9/10 WiFi
  • 489 reviews 8.5/10 Breakfast
  • 363 reviews 5.1/10 Comfort
  • 340 reviews 8.5/10 Cleanliness
  • 164 reviews 3/10 Value

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