Mercure Hotel Hamburg Mitte 4 stars

Customer review rating (ALL Rating) 4.5/5 1,228 reviews

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Description

Hotel extras

  • Privileged setting in the city center, within the Hamburg exhibition complex (HMC) and CCH

  • Relax bar with street food, beer and wine

  • Relax Bar serving beer and wine

  • Quiet meeting area with terrace

Our accommodation(s)

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Hotel location

Mercure Hotel Hamburg Mitte

Schroederstiftstr. 3
20146 HAMBURG
Germany

GPS:53.564471, 9.977163

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

RELAX - DRINKS & YOU

A modern, convivial setting make our bar one of the most popular places to visit. Enjoy our selection of exclusive wines, a coffee that has been freshly prepared to barista standards or your favorite cocktail.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,228 reviews

TripAdvisor Rating  4.0/5  843 reviews

Friendly hotel

Customer review rating 5.0/5

Sinisa Solo - Confirmed reviews ALL

The hotel is located between two metro stations and both of them around half a kilometer away. There is also a much closer bus stop (line X35) that takes you directly to the Rathaus square. The hotel is nice and cosy, clean, with a pleasant bar area. The staff are friendly and forthcoming and the breakfast is of excellent quality.

O.k.

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

O.k.

Very bad experience

Customer review rating 0.5/5

Anonymous Solo - Confirmed reviews ALL

I booked in March 2024 a stay for 6 days in September 2024. Unfortunately due to a family celebration and a following Health recovery issue i was not able to use the 6 day stay and canceled the stay End May 2024. I politely asked the Hotel to cancel my reservation and refund my already paid amount. The stay did cost 1918 Euro of which the hotel refunded me 191,80 Euro. Never again will i book anything with Mercure / Arcor Hotels as their refund policy is a total scam. I will notify Customer Protection Services about these questionable practices. Its unthinkable that someone makes profit of someones emergency.

Well Located

Customer review rating 4.5/5

Christopher W. M. Business - Confirmed reviews ALL

I stay here at least once a year. I ask this every time I do the feedback for this hotel, the bar is lovely alas us Brits are happy to pay for snacks, crisps, nuts etc..to accompany out drink. But does anyone actually read feedback, I am sensing not? Regards Chris

Basic hotel, not worth the premium price

Customer review rating 1.5/5

Chris Business - Confirmed reviews ALL

This is a very basic hotel and certainly should not be charging a premium. It’s basically a 2* hotel which you should only use if you will spend the minimum time possible in your room, not need any other facilities during your stay and just need to walk across to the convention centre. I got charged EUR 684.00 for 2 nights and could have stayed in a design hotel with a bed twice the size (with a proper duvet, not two single duvets like they offer), a gym and offers good food all day and be in a nicer location. This hotel does offer an over priced EUR 24 breakfast should you be desperate. My bed sheets had dried blood on it which I discovered when I getting into bed but was too tired to go and try and get a replacement. The cleaner did see the blood the next day and changed the bed sheet before I returned to my room. Bar person was lovely. They just charged me more than double what the place is worth which I blame the hotel owner and Mercure brand team for allowing that to happen.

Dear Christopher S., thank you for taking the time to tell us about your experience at the Mercure Hotel Hamburg Mitte. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Saskia Hahn Front Office Manager

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Other web-users rate our hotel

  • 676 reviews 8.3/10 Location
  • 800 reviews 7.4/10 Room
  • 757 reviews 9.3/10 Service
  • 11 reviews 6.4/10 WiFi
  • 546 reviews 8.4/10 Breakfast
  • 410 reviews 4.6/10 Comfort
  • 363 reviews 8.8/10 Cleanliness
  • 161 reviews 3.6/10 Value

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