Novotel Den Haag World Forum Hotel 4 stars

Comfortable, well organized hotel with friendly staff.

Stay was nice, room was big and came with a tub. The scheveningen beach is less than 10mins drive away.

Was nette kamer, gastvrij

War ok

We had a great stay at the hotel. The staff was friendly and eager to help us out with any questions. The room was clean and beautiful.

Generally, it was Ok, however imposing the breakfast on one of the parents to allow the children is not acceptable. My kids had their free breakfast as announced in booking.com (while contradictory between your staff members), however, I was forced to pay one adult person without having breakfast. I and my wife are on intermittent fasting and will not stop our habit to satisfy your rules.

Friendly staff, clean rooms

staff cant help with WIFI.

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Prima

The room was very unsanitary and the staff didn't really care about it. The only thing that was good about this hotel was its location.

As Platinum Member, I stayed in many of the Accor hotels - also this year during the Corona pandemic. There are two things I disliked during my stay at Novotel Den Haag World Forum. First of all the carpet in the corridor (on the 8th floor) is very dirty and smells bad. An extensive cleaning or renovation is certainly necessary. Secondly the breakfast was extremely basic - not better than Ibis Budget level. And certainly not worth 16 EUR/pers. This is not what I expect from a Novotel. And Corona precautions cannot be used as an excuse - I've had much better breakfasts in the last 2 months AND with full Corona precaution.

My stay was okie I enjoyed it the only 2 things that I didnt like was that there was moled in the bathroom. And they parking why do I have to pay for parking and I already paying for a room

It was my 3d stay in Novotel Den Haag WF within the last 10 months and and the reason why I've chosen the hotel was my great experience over the first two visits. Sadly enough I have noticed that the quality has dropped significantly. 1. I remember me and my family we so excited in the past by gorgeous breakfasts with a handful types of fresh fruits, yogurts, salads and pastry - now we had basically omelet, slices of ham and cheese (each packed in plastic!) and apples, which is still called a breakfast, but far from normal Novotel's high quality I saw in Den Haag, as well in many other European countries. Unfortunately, my wife could not even eat it the second day because of pyrosis attack. 2. The hotel seemed not to be fully booked, but there were long queues of people trying to use elevators - according to the Covid rules access to elevators is limited, but the crew did not re-programmed them, so they stopped at every stage, making it absolutely impossible to use them. We went to the stairs in attempt to avoid crowding, but due to elevator's bad service, people were using stairs massively up and down. 3. Our room was not cleaned after the first day (frankly speaking, I am not sure it is included in the room rate though), which was never the case before 4. We've rented bicycles during our stay and paid them at pickup, as requested, but at check-out we had a difficult couple of minutes trying to convince the staff that we've already paid for them, until I found the receipt with my room number it it (thanks God, I paid by card and therefore had a receipt). At the same time I must say we were very happy with an opportunity to rent bicycles - I think it is essential part of city life in Deh Haag and the hotel should get a big-big "+" for this option. 5. It is not really a hotel problem, but it was yet an unpleasant surprise that Accor loyalty points are not awarded when booking travel site (and not via Accor.com) If you asked my opinion about the hotel 6 months ago, my answer would be "Excellent". I don't know what exactly has caused such a regress: Covid crisis, end of tourist season or something else, but after all I've seen this time I dare not recommend the hotel to anybody anymore. I hope someone is going to read this survey and take actions to prevent further unpleasant evolution in service quality.

Friendly, clean