Pullman Cologne

Customer review rating (ALL Rating) 4.5/5 2,999 reviews

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Description

Hotel extras

  • All the advantages of beingin the centre of the city

  • Visit Cologne Cathedral or enjoy a view of it from your room

  • Bar LAB12 with a view over the skyline of Cologne

  • Hotel Pullman Cologne is a VDR-certified eco-friendly hotel.

  • Space for events up to 1000 people

Our accommodation(s)

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Hotel location

Pullman Cologne

Helenenstrasse 14
50667 KOELN
Germany

GPS:50.93987, 6.945437

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  2,999 reviews

TripAdvisor Rating  4.5/5  2,361 reviews

The hotel is very cozy and wonderful location.

Customer review rating 5.0/5

Daiva Business - Confirmed reviews ALL

The hotel is cozy, the rooms are nicely furnished. Very good location, 15 minutes walk from the main train station. The central street is only 1 minute walk away. All in all, this is a cozy hotel in a very good location. Has a view of the cathedral. And what is very special is the hotel staff. Really, everyone is very helpful.

Dear Daiva, thank you very much for being such a loyal guest with us and for taking the time to review! It´s a pleasure to receive your positive rating and your compliments and of course we will share them within the entire team. We look forward to welcoming you back and send our best regards from Cologne Sonja Pohl Human Resources & Training Manager

Well located

Customer review rating 5.0/5

John Couples - Confirmed reviews ALL

As we always expect from the Cologne Pullman, great service, perfectly prepared room and a friendly welcome.

Dear John, it is always a pleasure to welcome you as an ALL platinum member and to receive your great feedback. Thank you so much for being our guest and best regards from Cologne! Sonja Pohl Human Resources & Training Manager

Location is good but service levels are disappointing.

Customer review rating 3.0/5

Zafar H. Business - Confirmed reviews ALL

being a platinum member, I thought I was entitled for a late check out. I was categorically told i cannot stay even a minute extra then 12 because we are fully booked. I found it little offending and not even inline with a good service promised for being platinum member as i am used to in other accor properties. quite disappointed

Dear Zafar H., first of all we would like to thank you that you for being such a loyal guest with AccorHotels and for choosing the Pullman hotel for your stay in Cologne. We are very sorry that your visit with us did not meet your expectations at all due to the fact that we were not able to confirm a late check out and we want to apologize for the inconvenience you have experienced. Please let us allow to point out that we usually give our loyal platinum guests the possibility for an early check in and a late check out, but unfortunately we were not able to fulfill this expectation at your check out day due to the booking situation. We all really hope that we can welcome you back in the future. Please do not hesitate to contact me or the team for any questions or wishes. Best regards from Cologne Sonja Pohl Human Resources & Training Manager

comfortable and easy staying

Customer review rating 4.5/5

Luca M. Business - Confirmed reviews ALL

business trip, had to present at a conference in the same hotel.

Dear Mr. M., thank you for taking the time to give us a review regarding your stay at the Pullman Cologne. We appreciate your feedback very much and hope to welcome you back with us in the future. Best regards from Cologne Sonja Pohl Human Resources & Training Manager

Very pleasant hotel

Customer review rating 3.5/5

Jon S. Business - Confirmed reviews ALL

I liked the hotel and the room, though having a window between the bed and the shower was a bit bizarre! The wi-fi was terrible - it kept disconnecting every few minutes.

Dear Mr. P., thank you for taking the time to give us a review regarding your stay at the Pullman Cologne. We appreciate your positive feedback in general very much and we will also take care concerning your feedback about the WI-FI. We all hope to welcome you back with us in the future and send our best regards from Cologne Sonja Pohl Human Resources & Training Manager

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Other web-users rate our hotel

  • 1,052 reviews 8.9/10 Location
  • 1,784 reviews 7.7/10 Room
  • 1,420 reviews 8.5/10 Service
  • 25 reviews 7.6/10 WiFi
  • 933 reviews 8.3/10 Breakfast
  • 770 reviews 7.7/10 Comfort
  • 564 reviews 7/10 Cleanliness
  • 405 reviews 6.3/10 Vibe

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