Mercure Hotel Berlin City 4 stars

Customer review rating (ALL Rating) 4.5/5 3,222 reviews

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Description

Hotel extras

  • Hotel parking garage with direct hotel access

  • Varied breakfast buffet. In summer also in the garden

  • Modern rooms with air conditioning facing the courtyard

  • Functionally equipped conference rooms for 150 attendees

  • Regionally-inspired cuisine with changing dishes

Our accommodation(s)

Hotel location

Mercure Hotel Berlin City

Invalidenstrasse 38
10115 BERLIN
Germany

GPS:52.53024, 13.381882

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RELAX - FOOD, DRINKS & YOU

In our restaurant RELAX Food, Drinks & You, you'll find changing, regional and international dishes. Enjoy a selected wine pairing from the Mercure wine selection. Bon appetit!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  3,222 reviews

TripAdvisor Rating  4.0/5  1,868 reviews

Certificate of excellence 2023

average

Customer review rating 2.0/5

Kirill L. Solo - Confirmed reviews ALL

one of the people at the reception was rude. the feedback was received by the manager but the manager did not consider that it was appropriate to offer any small gestures and proceeded to charge me for breakfast. I was told that this is considered normal in the local market but I would expect better from an international chain and definitely not the experience i had in other hotel chains in Berlin such as Sofitel or Pullman or Mercure hotels in other locations. On this basis i would not recommend this hotel

Dear Kirill, We are truly sorry to hear about your experience at our hotel. Providing exceptional service is our top priority, and we sincerely apologize for any lapses in hospitality you encountered. Rest assured, we take all feedback seriously and will address this issue with the reception team to ensure it does not happen again. While we regret that your experience did not meet your expectations, we appreciate your valuable feedback. We hope you may reconsider and give us another chance to provide you with the service you deserve. Warm regards, Mercure Hotel Berlin City

Good location - room is on the small side

Customer review rating 3.0/5

Anonymous Couples - Confirmed reviews ALL

Booked as Accor member and disappointed to find that the system defaults to one person in a room that takes two. Paid extra for breakfast for two people but on check in was told only booked for one person for breakfast. Why would Indo that when I am on a five week holiday with my husband and this is the only hotel we are staying in that included breakfast. I would not have selected breakfast for just one person!

Dear Guest, Thank you for your feedback. We sincerely apologize for the inconvenience caused by the standard behavior of the booking system regarding one person and the misunderstandings regarding breakfast. However, the booking was indeed made with only one breakfast, as can surely be seen in your booking confirmation. Should you encounter any issues in the future, please do not hesitate to contact our reception for immediate assistance. We appreciate your loyalty as an Accor member and hope to welcome you back for a more pleasant stay. Best regards, Bettina Schmidt General Manager

Great location and staff helpful

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

Great hotel at the doorstep of several common transportation means. Nice rooms and comfortable beds.

Dear guest, thank you for your positive review. We are delighted to hear that you enjoyed our convenient location and found our staff helpful. We strive to provide comfortable rooms and excellent service to all our guests. Looking forward to welcoming you back soon. Best regards, Mercure Hotel Berlin City.

Honeymoon

Customer review rating 1.5/5

Gordon Couples - Confirmed reviews ALL

I’ll start with a positive word on the check in staff they were really great. Unfortunately I found the room to be extremely hot and the aircon was ineffective and the fan was incredibly loud therefore couldn’t use this, also being a road facing room I couldn’t open the window as the street was very loud too. Unfortunately this led to a very uncomfortable night with little sleep. I did mention to the staff in the morning and didn’t get any response other than a head nod. Had send an email with no response.

Dear G., Thank you for sharing your experience with us. We sincerely apologize for the discomfort you faced due to the temperature in your room and the noise from the street. Please be assured that we will address these issues to ensure a more pleasant stay for our guests in the future. We appreciate your kind words regarding our check-in staff, and we will use your feedback to improve our services. Your comments have been shared with the relevant teams for further review. We apologize for any inconvenience caused by the lack of a prompt response, and we will work on enhancing our communication procedures. We hope to have the opportunity to welcome you back and provide you with a better experience. Warm regards, Mercure Hotel Berlin City

Uncomfortable bed and pillows

Customer review rating 2.0/5

Sonia C. Couples - Confirmed reviews ALL

Room was clean and a good size. But the bed was very uncomfortable and so were the pillows. Neither me nor my husband could sleep, it was terrible, I woke up feeling like I had been beaten in the night. Worst 3 nights ever in a hotel.

Dear Sonia C., Thank you for sharing your feedback. We apologize for the discomfort you experienced with the bed and pillows. Your comments are valuable, and we will address this matter with our housekeeping team. We strive to ensure all guests have a restful stay. Best regards Bettina Schmidt General Manager

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Other web-users rate our hotel

  • 1,720 reviews 9.4/10 Location
  • 2,056 reviews 6.9/10 Room
  • 1,894 reviews 8.9/10 Service
  • 151 reviews 5.3/10 WiFi
  • 1,071 reviews 8.7/10 Breakfast
  • 1,036 reviews 5.2/10 Comfort
  • 975 reviews 7.4/10 Cleanliness
  • 15 reviews 0.2/10 Wellness Area

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