Mercure Hotel Aachen am Dom 3 stars

Customer review rating (ALL Rating) 4.5/5 1,529 reviews

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Description

Hotel extras

  • Located just a stone's throw from Aachen's main attractions

  • Complimentary bottle of water in all rooms on arrival

  • 117 spacious guest rooms

  • Five minutes' walk to the city theater

  • Large shopping center within walking distance

Our accommodation(s)

Hotel location

Mercure Hotel Aachen am Dom

Peterstrasse 1
52062 AACHEN
Germany

GPS:50.77494, 6.087791

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • 100% Non Smoking Property
Near the property
  • Car park

Breakfast

Enjoy our extensive breakfast buffet with regional specialties from 6:30 am, with balcony seating in nice weather. Breakfast in your room available for EUR 4.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,529 reviews

TripAdvisor Rating  4.0/5  885 reviews

well located

Customer review rating 4.5/5

Jűrgen N. Couples - Confirmed reviews ALL

Reception ok, rooms ok, facilitations ok.

Location excellent

Customer review rating 3.5/5

Mervat Families - Confirmed reviews ALL

The reception staff at check out was very nice and very helpful . She apologized in a very nice and professionally when I mentioned that the missing water bottle in the room. The bath towel and the Kleenex were missing too.

Good with some little details for improvement

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

Room 525: The bathroom sink has several black/blue dents. The TV channel list had still many non-HD channels programmed which do not work in Germany anylonger. No HP substitute for ARD was available = no Football on Saturday evening 😕 The entire reception area was stinking of tobacco! The smell came from the room behind the reception desk. Could you please tell your staff to close the doors when they have a smoke outside.😡

Dear Guest, Thank you for sharing your feedback regarding your recent stay. We appreciate your positive remarks and also value your suggestions for improvement. We apologize for the condition of the bathroom sink and the outdated TV channel list, which did not meet your expectations. Additionally, we understand your concerns about the tobacco smell in the reception area and will address this matter internally to ensure a more pleasant environment for all guests. Thank you once again for your valuable input, and we hope to have the opportunity to welcome you back in the future. Best regards, Mercure Hotel Aachen am Dom

Good Stay

Customer review rating 4.5/5

Sushant S. Couples - Confirmed reviews ALL

Was a wonderful experience, especially with my dog

Dear Sushant S., Thank you for your kind feedback! We are delighted to hear that you and your dog had a wonderful experience during your stay. We strive to provide a welcoming environment for both our guests and their furry companions. Best regards, Mercure Hotel Aachen am Dom

Well located

Customer review rating 5.0/5

Angelina T. Families - Confirmed reviews ALL

Very friendly and helpful receptionists. Room was clean and comfortable. We had a great and memorable stayed. Thank you very much for your hospitality.

Dear Angelina T., Thank you for your kind words regarding our location and the service provided by our reception team. We are delighted to hear that you enjoyed a memorable stay with us and appreciated the cleanliness and comfort of your room. Best regards, Mercure Hotel Aachen am Dom

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Other web-users rate our hotel

  • 1,081 reviews 9/10 Location
  • 1,102 reviews 7.1/10 Room
  • 1,036 reviews 9.5/10 Service
  • 15 reviews 7.7/10 WiFi
  • 539 reviews 8.6/10 Breakfast
  • 426 reviews 8.6/10 Cleanliness
  • 197 reviews 4.3/10 Value
  • 111 reviews 3.8/10 Amenities

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