Mercure Hotel Aachen am Dom

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Mercure Hotel Aachen am Dom 3 stars

Customer review rating (ALL Rating) 4.4/5 745 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Located just a stone's throw from Aachen's main attractions

  • Complimentary bottle of water in all rooms on arrival

  • 117 spacious guest rooms

  • Five minutes' walk to the city theater

  • Large shopping center within walking distance

Hotel location

Mercure Hotel Aachen am Dom

Peterstrasse 1
52062 AACHEN
Germany

  • 1 11 21 44:  1 11 21 44 ELISENBRUNNEN

  • By plane

    DUSSELDORF AIRPORT At 80km / 49 miles

  • By plane

    KOELN AIRPORT At 80km / 49 miles

  • By plane

    MAASTRICHT AIRPORT At 80km / 49 miles

  • By train

    MAIN STATION AACHEN At 0km / 0 miles

GPS:50.77494, 6.087791

Hotel services

Check-in from - Check out up to

In summary
On site
  • Wheelchair accessible hotel
  • Wi-Fi
  • Breakfast
  • Bar

KLENKES QUELLE Non contractual photo

Currently unavailable

In our hotel bar, "Klenkes Quelle," you can choose from the extensive drinks menu every day between 8pm and midnight. Relax and unwind in the friendly atmosphere.

Our accommodation(s)

At the 3-star Mercure Hotel Aachen am Dom, you can choose between Standard Rooms with a single or double bed, Superior Rooms with a double bed and Privilege Rooms with a double bed and sofa. We have reduced mobility rooms for guests with reduced mobility All 117 rooms are non-smoking, air conditioned and have WIFI. One child aged up to 12 years can stay in your Privilege Room free of charge, and your pet is also welcome (charge of EUR 15/night).

Our guest reviews

Our guest reviews for
Mercure Hotel Aachen am Dom

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  745 reviews

TripAdvisor Rating  4.0/5  843 reviews

Great service

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

From entering till leaving i had absolutly no complaints. One off the best experiences in a Accor-Group Hotel

Great Location

Customer review rating 4.0/5

Jeremy Couples - Confirmed reviews ALL

Stayed in this Hotel for the fourth time. Location and the service is good.

Good stay

Customer review rating 4.0/5

Parvin Solo - Confirmed reviews ALL

nice employees nice place not very well located (ppl outside shouting several nights)

Well located, near Aachen Dom, near Fussgaengerzone, near the biggest mall in Aachen at the pedestrian zone, and near the bus station. You can take from the bus station to go to Vaals and even to Maastricht.

Customer review rating 2.0/5

Robert A. Couples - Confirmed reviews ALL

My pereference to stay in every hotel is far away from lift, far away from utility room and non smoking. But the first check-in, we got a room just right in front of the lift, though I have inormed the hotel in advance. Then the next day I got the right room on lower floor. The fourth floor to the busy main street is not recommended. comparing to the fifth floor I checked in the first night. The room on the fourth floor that I got was without a standing lamp, while on the fifth floor there was a standing lamp. We got two tea spoons in the room of the fifth floor, but the tea spoons have two different profiles, while on the fourth floor booth tea spoon are the same model. One time, the glass of water was not washed. Security to control incoming persons are lack here. Non-guest can easily come into the hotel and to the floor of rooms.

Well located and good value for money

Customer review rating 4.0/5

Anthony W. Business - Confirmed reviews ALL

Excellent reception after on-line check in. A detail, but bar signage and an apparently always closed door are unwelcoming, so drank elsewhere! Breakfast arrangements and staff very welcoming and enjoyable - thank you.

Dear Mr. W., we very much appreciate your comments regarding your stay at the Mercure Hotel Aachen am Dom. It is always a pleasure to receive positive feedback and we will share it with our colleagues in the restaurant. We are looking forward to open our bar next month, so we hope to welcome you again then! Best regards Ihr Mercure Hotel Aachen am Dom Team

Best Location to reach every historic place of old town including Aachen Cathedral and City Hall

Customer review rating 5.0/5

Won Families - Confirmed reviews ALL

Very clean room, comfy bed, quite. Just a few walk distance from city center. Breakfast is awesome with variety of food and fruits. Staffs are very friendly.

Dear Rhee W., We very much appreciate your comments regarding your stay at the Mercure Hotel Aachen am Dom, it is always a pleasure to receive positive feedback! We hope you enjoyed your stay in Aachen. Your Mercure Hotel Aachen am Dom Team

Customer review rating 5.0/5

Joanna Families - Confirmed reviews ALL

Well located, nice and friendly reception especially Sophia and the African Guy.. Friendly hotel with pets..

Dear Joanna, We very much appreciate your comments regarding your recent stay at the Mercure Hotel Aachen am Dom. It is always a pleasure to receive such positive feedback and I will be delighted to share your kind comments and compliments with my colleagues! Thank you again for sharing your experience and we look forward to warmly welcoming you again in the near future. Kind regards, Your Mercure Hotel Aachen am Dom Team

Very comfortable

Customer review rating 4.5/5

Anonymous Solo - Confirmed reviews ALL

Stayed whilst travelling for participation in a local sports competition. Room was of ideal size with plenty of storage space. Very clean and warm showers. Staff super friendly and fabulous language skills to compensate for my own short comings. Reserved parking facility organised by the hotel and pre-arrival information on how to find/access this. Only negative, being no real coffee bar or rest area. Bar seemed not to be open, although this may simply be the time of year or circumstance. Being a city hotel not a big concern, but as travelling as part of a group, a shame not to have somewhere to sit and meet. Breakfast by the way was an excellent spread and choice, and even an early breakfast on race morning. - many thanks.

Dear Mr. C., We very much appreciate your comments regarding your stay at the Mercure Hotel Aachen am Dom. It is always a pleasure to receive positive feedback. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Your Mercure Hotel Aachen am Dom Team

Ok

Customer review rating 3.5/5

Mathias Business - Confirmed reviews ALL

Correct

Dear Mathias, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Best regards Your Mercure Hotel Aachen am Dom Team

Great!

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

We stayed here a few times and always would come back. Very nice hotel, perfect location, parking is a bit complicated.

Dear Mr. W., thank you so much for the very good rating you gave our team! I will be happy to pass it on our team. We are looking forward to see you again soon! Best regards Your Team Mercure Hotel Aachen am Dom

neat and clean

Customer review rating 4.0/5

Maria Families - Confirmed reviews ALL

we enjoyed our stay (one night only - in and out, quick and easy). Parking was however a challenge, as the parking deck is difficult to find and receptionist did not make the effort to explain well which route to follow. Map provided was unclear (rudimentary) and only showed the route after making a u-turn at hotel which is not allowed, it did not show the correct route to follow.

Dear Maria Elisabeth D., thank you so much for your positive feedback regarding your stay in our hotel. Unfortunately, we are not able to offer our own parking spaces, that's why we offer rented parking spaces near by. We took note of your complaint and we will work on it! Thank you again for sharing your experience, we hope to welcome you again soon. Best regards Ihr Mercure Hotel Aachen am Dom Team

Perfect stay

Customer review rating 4.5/5

Willem Couples - Confirmed reviews ALL

Perfect short stay

Dear Mr. V., Thank you for the great review of our hotel and the kind words for our staff! We are glad that you enjoyed your stay and hope to see you again very soon. Best regards, Ihr Mercure Hotel Aachen am Dom Team

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

We really enjoy staying at this property. The location, rooms and staff are great.

Dear Mr. P., thank you for the great rating you gave our hotel and it is good to hear that your enjoyed your stay with us. We are looking forward to see you again soon! Best regards Your Team Mercure Hotel Aachen am Dom

Customer review rating 2.0/5

Anonymous Families - Confirmed reviews ALL

Location was good, beds were comfortable and small gift for kids was a nice surprise. On arrival, receptionist was nice, 2nd day receptionist wasn't professional neither too polite. Parking was very expensive, breakfast expensive and worse I ever had, issues with water temp and pressure in the bathroom.

Dear Getter O., Thank you for taking the time to tell us about your experience at the Mercure Hotel Aachen am Dom. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Of course we informed our maintenance about the technical issues and they already solved the problems. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ihr Mercure Hotel Aachen am Dom Team

Perfect location close to public transport and the attractions of the town center, great for a short stay.

Customer review rating 4.5/5

Edwin Couples - Confirmed reviews ALL

We were in Aachen only for one night, and this was perfect for us. Clean, quiet very efficient, nice breakfast, very close to everything we wanted to see.

Dear Mr. W., thank you for the great rating you gave our hotel and it is good to hear that your enjoyed your stay with us. We are looking forward to see you again soon! Best regards Your Team Mercure Hotel Aachen am Dom Ihr Mercure Hotel Aachen am Dom Team

A convenient hotel at the heart of Aachen

TripAdvisor rating 4.0/5

PauloBaptista TripAdvisor review

Cosy hotel, short walking distance to all major atractions. Rooms facing Peterstrasse can be a bit noisy at night, especially on weekends, given some windows may need to be better re-tightened or insulated. Although I am usually not in favour of asking guests in advance to define a breakfast hour, I was there at the beginning of the Christmas market and the hotel was full. Breakfast was a nightmare, with no possible "Covid safety distance", scrambled eggs missing, people waiting standing for a table, etc. This explains my rating on "service".

Wonderful hotel in the heart of Aachen

TripAdvisor rating 5.0/5

koen_vm1 TripAdvisor review

Although the Mercure Aachen am Dom is starting to show its age a little bit, it is still a great place to stay: lots of space and light all over the hotel, elegantly furbished rooms, great breakfast and friendly staff.

Dear Koen_vm1, Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Your Mercure Hotel Aachen am Dom Team

Centrally located for a tourist visit to Aachen

TripAdvisor rating 4.0/5

Riesst Couples - TripAdvisor review

Modern hotel in the usual Mercure style. The room was clean and convenient for a short visit. The main tourist attraction is in easy walking distance.Internet access is free, fast and reliable. The breakfast buffet contained warm and cold choices. The hotel owned parking lot is difficult to find. The small map given by the reception is imprecise. The overnight cost is € 15.-. Loading and unloading of luggage in front of the hotel is possible.

Dear Riesst, We very much appreciate your comments regarding your stay at the Mercure Hotel Aachen am Dom. It is always a pleasure to receive positive feedback. I will share your comments with our team. Kind Regards Your Mercure Hotel Aachen am Dom Team

Good location/bad services

TripAdvisor rating 3.0/5

Talal A TripAdvisor review

Parking is far, no body help for luggage even front desk not ask me if I have luggage in the car to put it in reception until I park the car, HDMI port in all this in rooms not work.. also Air-conditionin not enough cold.. no fridge in rooms........I didn't like that hotel and I don't recommend it for anybody...just location is good.

Very Good!

TripAdvisor rating 5.0/5

998j_rgw Business - TripAdvisor review

A really good hotel, located in the center of Aachen, well-stuffed hotel, excellent service, always appreciated by the stuff, good restaurants around the hotel, just Little walk needed. Please have a look !

Dear guest, thank you very much for your positive reaction. We appreciate very much that you enjoyed a nice stay in our hotel and we are sure to see you again in the future. Kind regards, Annika Uiselt Assistant Front Office Manager Mercure Aachen am Dom

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