Novotel Queenstown Lakeside 4 stars

Customer review rating (ALL Rating) 4.3/5 2,794 reviews

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Novotel Queenstown Lakeside - Image 1
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Cnr Earl St and Marine Parade, 9300 QUEENSTOWN, New Zealand

Description

Hotel extras

  • Steps away from bars restaurants & shopping

  • WiFi, work space, LCD TV with streaming

  • Contemporary dining, fresh local produce

  • Bright, flexible space for effective events

Our accommodation(s)

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Hotel location

Novotel Queenstown Lakeside

Cnr Earl St and Marine Parade
9300 QUEENSTOWN
New Zealand

GPS:-45.033729, 168.661759

Telephone
Fax +64 3 442 7469

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

ELEMENTS

For breakfast or dinner, Elements Restaurant offers fresh seasonal cuisine and a contemporary dining experience. Dining on either the mezzanine level or Al fresco dining in the Rose Garden. Breakfast from 6am and dinner from 5pm daily.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,794 reviews

TripAdvisor Rating  4.2/5  4,028 reviews

4.5 for Location and Service

TripAdvisor rating 4.0/5

Lee C TripAdvisor review

My wife and I had flown in from Melbourne and stayed at Novotel. It is very centrally located in Queenstown, very near downtown and lots of shops, and yet, it did seem like it was in a relatively quiet area of town. It took about 5 minutes to get to the heart of shopping centers, restaurants, and cruise ships. Room seemed so nice and clean. Not that we used it, but we were surprised that there was a bathtub - first one after 15 days in Australia! And ... a first for us: Heated towel rack! Oooh, on a cold day or after a shower, it feels so good against the skin! One item that is missing are electrical outlets near the beds - they're across the room! Why doesn't a hotel place electrical outlets by each bedside? Another problem: if you are using an electrical converter, many of the outlets are very close to the "On/Off" button, so if you push the converter too high and/or high, it's turned off! You'd think that the "On/Off" button would be positioned higher so the electrical converter would affect it, Breakfast was about 'normal' for hotel - nothing unusual or outstanding. Service people were very friendly and helpful.

Kia Ora Thank you for sharing your detailed feedback. We’re very pleased to hear that our central location suited your visit and that you enjoyed the comfort of your room, including features like the bathtub and heated towel rack — they’re favourites for many guests, especially on cooler days. We also appreciate your helpful comments regarding electrical outlets. Having bedside access is important for convenience, and your notes about the placement and interaction with converters are valuable as we continue reviewing room features and improvements. It’s lovely to hear that our team made a positive impression with their friendly and helpful service. Thank you again for taking the time to share your experience, and we hope to welcome you back on your next visit to Queenstown. Sincerely, Guest Relations Team Novotel Queenstown Lakeside

Customer review rating 5.0/5

Daniel M. Couples - Confirmed reviews ALL

Positive and extremely grateful for the passionate and dedicated customer service.

Dear Daniel Thank you for your wonderful feedback. We’re very pleased to hear that you enjoyed your stay in the heart of Queenstown and that our team made such a positive impression. Your kind words about the Priority welcome team on Thursday night (along with Tristan) mean a great deal, and we’ll be sure to pass that along to them. They will be delighted to know they helped make your visit memorable. We’re grateful that you chose to stay with us and hope to welcome you back again soon. Sincerely, Guest Relations Team Novotel Queenstown Lakeside

Customer review rating 4.0/5

David W. Couples - Confirmed reviews ALL

All staff were really helpful. Special mention Gary, Dty Manager and Prabht Dining.

Dear David Thank you for your kind words regarding your recent stay at Novotel Queenstown Lakeside. We are delighted to hear that you appreciated our prime location and that our staff, particularly Gary and Prabht, made a positive impact on your experience. Your feedback is invaluable to us, and we look forward to welcoming you back in the future. Best regards, Guest Relations Team Novotel Queenstown Lakeside

Customer review rating 3.5/5

David S. Friends - Confirmed reviews ALL

location good, staff knew their role. room ok, but A/C was noisy. Breakfast bar could be better

Dear David Thank you for sharing your feedback. We’re glad to hear that you found our location convenient and that our team made a positive impression with friendly and efficient service. It’s also good to know your room was comfortable overall. We appreciate your comments regarding the noisy air conditioning and the breakfast bar. Your feedback is helpful as we continue reviewing ways to improve both comfort and the morning experience for our guests. Thank you again for staying with us. We hope to welcome you back on your next visit to Queenstown. Sincerely, Guest Relations Team Novotel Queenstown Lakeside

Customer review rating 3.5/5

Diane R. Couples - Confirmed reviews ALL

The hotel was in a great location. Loved the valet parking service. Comfy beds. No slippers or robes though.

Dear Diane Thank you for sharing your feedback. We’re pleased to hear that you enjoyed our excellent location, found the beds comfortable, and appreciated the convenience of our valet parking service. We appreciate your comment regarding slippers and robes. These are available on request, and our team is always happy to provide them whenever needed. Thank you again for staying with us. We hope to welcome you back on your next visit to Queenstown. Sincerely, Guest Relations Team Novotel Queenstown Lakeside

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Other web-users rate our hotel

  • 2,021 reviews 9.3/10 Location
  • 1,865 reviews 6.1/10 Room
  • 1,806 reviews 8.6/10 Service
  • 25 reviews 6.4/10 WiFi
  • 738 reviews 5.6/10 Comfort
  • 562 reviews 3.7/10 Vibe
  • 523 reviews 5.5/10 Amenities
  • 512 reviews 6.5/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.