Novotel Queenstown Lakeside Hotel 4 stars

Customer review rating 4.4/5 15,690 reviews

ALLSAFE approved hotel

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Novotel Queenstown Lakeside
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+ 27 Services

Hotel extras

  • Certified ALLSAFE

  • Steps away from bars restaurants & shopping

  • WiFi, work space, LCD TV with pay-movies

  • Contemporary dining, fresh local produce

  • Bright, flexible space for effective events

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air Conditioning
  • QUEENSTOWN AIRPORTPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LaundryPaying
  • Currency exchange
  • Porter
  • Concierge
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Jacuzzi
  • Babysitting on request
  • GolfPaying
  • Outdoor tennis court (Nearby)Paying
  • Bicycles rental (Nearby)Paying
  • SkiingPaying
Business services
  • 1 meeting room(s)
  • Conventions hotel
  • Copy/print service available
Information message

Hotel location

Novotel Queenstown Lakeside

Cnr Earl St and Marine Parade
9300 queenstown
new zealand

Tel: +6434427750

Fax: (+64)3/4427469

Check-in from 14h00

Check out up to 11h00

  • QUEENSTOWN CITY CENTER :  AIRPORT TO CITY

  • By plane

    QUEENSTOWN AIRPORT At 10km / 6.21 miles - Shuttle paying

  • By helicopter

    SKYLINE GONDOLA At 2km / 1.24 miles

  • By car

    STATE HIGHWAY 6 At 1km / 0.62 miles

GPS :-45.033729, 168.661759

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Standard Room with Two Double Beds

  • Max. number of persons: 4
  • Area: From 26 / 280 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Standard room with One Queen Bed and Special Access Bathroom

Accessible room
  • Max. number of persons: 2
  • Area: From 26 / 280 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Standard Room with one Kingsize Bed

Accessible room
  • Max. number of persons: 2
  • Area: From 26 / 280 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Standard Room with Two Double Beds, Alpine view

  • Max. number of persons: 4
  • Area: From 26 / 280 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Standard Room with One King Bed, Alpine view

  • Max. number of persons: 2
  • Area: From 26 / 280 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Lakeside Room with Two Double Beds

  • Max. number of persons: 4
  • Area: From 26 / 280 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone

Lakeside Room with one Kingsize Bed

  • Max. number of persons: 2
  • Area: From 26 / 280 sq ft
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Bathroom products
  • Direct dial telephone
Rooms

Our restaurants and bars

ELEMENTS

Type of cuisine: International

For breakfast or dinner, Elements Restaurant offers fresh seasonal cuisine and a contemporary dining experience. Dining on either the mezzanine level or Al fresco dining in the Rose Garden from 6pm daily.

Menu (PDF)

Dinner

18:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ELEMENTS LOUNGE

Non contractual photo

With a relaxed and spacious setting, views of the town, lake and rose garden with ample natural light during the day Elements Lounge is the perfect spot for coffee, lunch or sunset cocktails.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 60

  • Maximum capacity: 50 people

  • Maximum banquet capacity: 25 people

Find out more

Our guest reviews for
Novotel Queenstown Lakeside

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

15,690 reviews

tripadvisor

TripAdvisor Rating 4.0/5

3,830 reviews

2020 TripAdvisor Certificate of Excellence
Certificate of excellence 2020

Wonderful customer service

Customer review rating 5.0/5

Peter H. Couples - 02/03/2021 Confirmed reviews ALL

Our whole visit from the moment we booked in until the moment we left was great. Every staff member we interacted with made us feel special and nothing seemed to be a bother to them. The hotel was great and it's setting is fabulous.

Dear Peter, We very much appreciate your comments regarding your stay at the Novotel Lakeside. I am delighted to read that you had a wonderful stay with us and our amazing team made sure that you were well looked after. Thank you for taking the time to share your feedback and we look forward to welcoming you back to the Novotel Lakeside again in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager

Fantastic location with wonderful staff and great amenities

Customer review rating 4.5/5

Otenewhanau Couples - 02/03/2021 Confirmed reviews ALL

The location was absolutely perfect! Within walking distance of all activities, pier and lakeside. The staff we encountered were extremely friendly and responsive. Rooms were modern and clean, and made great use of the spa and gym. I would definitely stay again!

Dear Aaron, We very much appreciate your comments regarding your stay at the Novotel Lakeside. Its great to read that you had a comfortable stay with us and our amazing team made sure that you were well looked after. Thank you for taking the time to share your feedback and we hope to welcome you back to the Novotel again soon. Warm Regards, Ashleigh Judd Guest Relations Manager

Stunning Spot

Customer review rating 4.5/5

Peter A. Couples - 02/03/2021 Confirmed reviews ALL

The hotel is located within easy walk of the Queenstown CBD and close to some fabulous walks. All the staff were friendly and ensured the stay was pleasant. One of our group had a birthday on the day of arrival and the staff surprised with some complimentary drinks.

Dear Peter, We very much appreciate your comments regarding your stay at the Novotel Lakeside. Its great to read that you had a comfortable stay with us and our amazing team made sure that you were well looked after. Thank you for taking the time to share your feedback and we hope to welcome you back to the Novotel again soon Warm Regards, Ashleigh Judd Guest Relations Manager

Good location and friendly staff

Customer review rating 3.5/5

Louise Families - 02/03/2021 Confirmed reviews ALL

Found the decor and fittings a bit tired...could do with a bit of love

Dear Louise, Thank you for taking the time to share your feedback. I am delighted to read that you had a comfortable stay with us and enjoyed our very central location. We look forward to welcoming you back to the Novotel Lakeside again in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager

Loved the setting. Close to town

Customer review rating 5.0/5

Joy F. Couples - 02/03/2021 Confirmed reviews ALL

Friendly helpful taff. Very nice room.

Dear Joy, Thank you for taking the time to share your feedback. Its great to read that you had a wonderful stay with us and our friendly staff made sure that you were well looked after. We look forward to welcoming you back to the Novotel Lakeside again in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager

Excellent location with friendly helpful staff.

Customer review rating 4.5/5

Geoffrey Solo - 01/03/2021 Confirmed reviews ALL

Excellent location.Clean hotel.Friendly helpful staff.Very comfortable room. Sometimes the wait for room to be prepared daily was a little too long.Breakfast adequate but nothing special.

Dear Geoffrey, We very much appreciate your comments regarding your stay at the Novotel Lakeside. I am delighted to read that you had a comfortable stay with us and our friendly team made sure that you were well looked after. Thank you for taking the time to share your feedback and we look forward to welcoming you back to the Novotel Lakeside again in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager

Clean, good sized rooms and an excellent location.

Customer review rating 4.5/5

Derek Business - 01/03/2021 Confirmed reviews ALL

Excellent service - in particular, at check in.

Dear Derek, Thank you for taking the time to share your feedback. Its great to read that you enjoyed your stay with us and our front desk team made sure you were well looked after. We still have you as an Accor classic member, this membership can still be used throughout any Accor Hotels. Thank you again for sharing your feedback and we hope to welcome you back to the Novotel Lakeside again soon. Warm Regards, Ashleigh Judd Guest Relations Manager

Great location and helpful staff

Customer review rating 4.0/5

Anonymous Families - 01/03/2021 Confirmed reviews ALL

Had a great stay

Dear Andrea, Thank you for the great review of our hotel! We are glad that you enjoyed your stay with us and we hope to see you again very soon. Warm Regards, Ashleigh Judd Guest Relations Manager

Loved our stay

Customer review rating 5.0/5

Norm Couples - 01/03/2021 Confirmed reviews ALL

The staff went out of their way to make things easy for my partner, who was on crutches.

Dear Norman, Thank you for taking the time to share your feedback. I am delighted to read that you had a wonderful stay with us and our amazing team made sure that you were well looked after. Thank you again and we hope to welcome you back to the Novotel in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager

Perfect Location for Queenstown Central

Customer review rating 4.5/5

Graeme Business - 01/03/2021 Confirmed reviews ALL

The Novotel is possibly the best location to enjoy Central Queenstown from by foot. No need for a car or taxi here; across from the front doors are the access lanes that take you right to the heart of the town and it's many restaurants, bars and shops. The beach is adjacent the hotel and the waterfront maybe all of 50 metres away! You will not be disappointed. The rooms are not luxurious but they are perfectly suitable to the average traveller who does not need to find a place to stash their diamond tiaras! In other worsds they are contemporary, clean and comfortable.

Dear Graeme, We very much appreciate your comments regarding your stay at the Novotel Lakeside. I am delighted to read that you had a comfortable stay with us and our friendly team made sure that you were well looked after. Thank you for taking the time to share your feedback and we look forward to welcoming you back to the Novotel Lakeside again in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager

Well located

Customer review rating 4.0/5

Sue S. Couples - 01/03/2021 Confirmed reviews ALL

Perfect location on the lake. Enjoyed drinks overlooking the rose garden protected from the wind by the large glass walls. Comfortable spacious room with only two niggles - inadequate reading lights on only one side of each bed and no hand-held shower.

Dear Susan, We very much appreciate your comments regarding your stay at the Novotel Lakeside. I am delighted to read that you had a wonderful stay with us and enjoyed drinks in our rose garden. Thank you for your feedback regarding the lights beside the beds, this is an area where you can make some improvements. We look forward to welcoming you back to the Novotel Lakeside again in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager

Great

Customer review rating 4.5/5

Thomas R. Couples - 01/03/2021 Confirmed reviews ALL

Marty the Ops manager was most helpful.

Dear Thomas, Thank you for taking the time to share your feedback. Its great to read that you had a wonderful stay with us and Marty made sure that you were well looked after. We look forward to welcoming you back to the Novotel Lakeside again soon. Warm Regards, Ashleigh Judd Guest Relations Manager

Great location

Customer review rating 5.0/5

Kim Friends - 01/03/2021 Confirmed reviews ALL

Amazing

Dear Kim, Thank you for the great review of our hotel! We are glad that you enjoyed your stay with us and we hope to see you again very soon. Warm Regards, Ashleigh Judd Guest Relations Manager

Dissapointed

Customer review rating 2.0/5

Roy H. Families - 28/02/2021 Confirmed reviews ALL

Lack of customer support on arrival. Queenstown trying to encourage people , but too expensive. Have been no or little drop in prices. (Have used them for business over past year.) Have a vehicle with wedding gifts etc , that needed to be left in vehicle (ute) due to amount. Told car must stay in the street or pay valet fee of $25 and it will be secure. Pay for a room, pay for valet service, which should be included (as parking should be provided) and then find out vehicle left outside all night. It feels that you are still dealing with international tourists rather than working with domestic travellers, trying to support tourist towns, at the request of business owners.

Kia Ora Roy, Thanks for taking the time to tell us about your experience at the Novotel Queenstown Lakeside and I 'm sorry that you did not have a good experience with us. It's disappointing to learn that you weren't made to feel welcome on arrival. I understand that being asked to pay for parking especially when you weren't expecting to didn't make the welcome process any easier. With regards to your comments around there being little or no drop in pricing, the Queenstown hotel market in February saw a decline in occupancy of almost 70% and decline in room rates of around 55%. Novotel was no exception to this and our room rates have decreased significantly to reflect the current environment. We know price point is sensitive and we try to remain competitive with the hotels around us. I did search for previous stays with us under your name as you mentioned you have stayed with us before but I couldn't find any previous reservations with us in the past year under your name. I wanted to check how you were booking to ensure you were getting the best possible rate. Thanks again for taking the time to leave us your feedback and comments and I'm sorry that you did not see value vs. price paid. I do share these comments with the team as we strive to provide higher guest satisfaction. Should you wish to give us another chance to better accommodate you I would be happy to help you with your booking directly and ensure you are well look after by the team. Sincerely, Marty Lamont Operations Manager

Best location

Customer review rating 3.5/5

Ali S. Families - 28/02/2021 Confirmed reviews ALL

Needs a little bit of attention to detail, otherwise fab A coffee machine in room A bit of a scrub of shower grout/ no black mould would be good

Dear Ali, Thank you for taking the time to share your feedback. Its great to read that you enjoyed your stay with us, especially our prime location. It is never pleasing to read that you have found mould in one of our bathrooms, I do sincerely apologise for this. Please be rest ensured that your comments have been passed over to our Executive Housekeeper for him to look into this further. For any future stays please feel free to reach out to me directly and I would be more than happy to assist with finding a room that you will be comfortable in with a coffee machine. Once again thank you for sharing your feedback and we do look forward to welcoming you back to the Novotel Lakeside in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager

bathrooms very old

Customer review rating 3.0/5

Anonymous Friends - 28/02/2021 Confirmed reviews ALL

the bathrooms are very old .. and having a shower over a bath is not pleasnt

Dear Adrian , Thank you for taking the time to tell us about your experience at the Novotel Queenstown Lakeside. I am sorry that your experience did not meet your expectations. Thanks for your comments around the bathrooms and I apologise that you didn't find them suitable. We do have two different styles of bathrooms, the ones on the fourth floor are more modern as the fourth floor was added retrospectively after the initial build. We do try to use these rooms when occupancies allow as we know guests prefer the more modern bathrooms. It is something that we have highlighted to our owners and they do see the value in it so I hope it's something we can get across the line. I appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marty Lamont Operations Manager

Well located

Customer review rating 4.5/5

Bettina R. Couples - 28/02/2021 Confirmed reviews ALL

Very pleasant stay all the staff were exceptionally friendly and helpful. We were upgraded to a lovely room with a lake view which we really appreciated. Lovely hotel.

Dear Bettina, We very much appreciate your comments regarding your stay at the Novotel Lakeside. Its wonderful to read that you enjoyed your stay with us and our friendly team made sure that you were well looked after. Thank you for taking the time to share your feedback and we hope to welcome you back to the Novotel Lakeside again soon. Warm Regards, Ashleigh Judd Guest Relations Manager

Great holiday

Customer review rating 4.5/5

Glenys M. Couples - 28/02/2021 Confirmed reviews ALL

Friendly, helpful staff, clean and tidy facilities. adequate disability accommodations.

Dear Glenys, Thank you for taking the time to share your feedback. I am delighted to read that you had a great holiday with us and our friendly team made sure that you were well looked after throughout your stay. I have passed over your comments regarding the layout and design of our accessible rooms to our Management Team. This is something we can look at improving where needed. Thank you again for your feedback and we hope to welcome you back to the Novotel Lakeside again soon. Warm Regards, Ashleigh Judd Guest Relations Manager

Friendly service, clean & quiet room

Customer review rating 5.0/5

J S. Business - 28/02/2021 Confirmed reviews ALL

Had a room on the fourth floor, very quiet and immaculately presented. Very friendly service from reception and the bar staff. Always look forward to staying here when I’m in Queenstown, thank you

Dear James, We very much appreciate your comments regarding your stay at the Novotel Lakeside. I am delighted to read that you had another great stay with us and we look forward to welcoming you back to the Novotel Lakeside next month. Warm Regards, Ashleigh Judd Guest Relations Manager

Great stay, friendly staff

Customer review rating 5.0/5

Shevorne P. Couples - 28/02/2021 Confirmed reviews ALL

Great stay, very friendly staff, super clean rooms

Dear Shevorne, Thank you for taking the time to share your feedback. I am delighted to read that you had a wonderful stay with us and enjoyed our prime location. We look forward to welcoming you back to the Novotel Lakeside in the near future. Warm Regards, Ashleigh Judd Guest Relations Manager

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