Sofitel Brussels Europe 5 stars

Customer review rating (ALL Rating) 4.5/5 1,805 reviews

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Sofitel Brussels Europe - Image 1
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Place Jourdan 1, 1040 BRUSSELS, Belgium

Description

Hotel extras

  • 12 suites rénovées

  • Accès direct aux transports en commun.

  • Brasserie belge renommée avec un chef célèbre.

  • Rooftop une vue imprenable sur la place Jourdan.

  • Situé dans le quartier européen.

Our accommodation(s)

Hotel location

Sofitel Brussels Europe

Place Jourdan 1
1040 BRUSSELS
Belgium

GPS:50.837704, 4.381243

Telephone
Fax +32 2 235 51 01

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE 1040

With local and seasonal products, the chefs at the 1040 reinvents Belgian specialties. The chic and casual bar serves unique cocktails. Guest also can sample many Belgian beers and European wines.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,805 reviews

TripAdvisor Rating  4.5/5  236 reviews

Certificate of excellence 2024

Sofitel Brussels is very well located and has an attractive market square in front of the premises with a number of attractive restaurants and pubs.

Customer review rating 4.5/5

Armin Business - Confirmed reviews ALL

Very friendly and supportive staff. Relaxed environment at the breakfast location. Rooms are spacious and well equipped. The roof terrace is a highlight of the hotel.

Dear Mr. H., Thank you for taking the time to rate your experience in Sofitel Brussels Europe. It is always a pleasure to receive positive feedback. I will make sure to share your lovely comments about the room, breakfast and Rooftop bar to the relevant teams. I am certain that it will serve as a source of encouragement to all of our staff members. We hope your next visit will be as pleasant as the previous one and that the Belgian sun will make a special appearance again so you may enjoy a lovely evening on our Rooftop bar once more! Yours sincerely, Sophie Contardi Guest Relation & Duty Manager

Many flaws for a 5-star

Customer review rating 2.5/5

Vincent T. Families - Confirmed reviews ALL

1) our room was advertised as « le petit prince » inspired. There is no such thing ... 2) the TV did not work twice during a three-day stay 3) I drove in three times to the hotel, there was never a voiturier or anyone to help in front of the hotel 4) the room service menu is really limited Overall, to my opinion, this hotel does not qualify to be a 5-star and should take some time to see how to improve. Those issues are not staff-related, the people I dealt with were all trying to do their best and were very nice.

Dear Mr T., Thank you for taking the time to tell us about your experience at the Sofitel Brussels Europe. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Please accept our sincere apologies for your dissatisfaction with our TV. We will plan a technical audit with our Technical Manager as soon as possible. We present our sincerest apologies for the inconvenience caused by this situation. Regarding the Family Package advertised by "Inspired by Petit Prince", we offer coloring notebooks at check-in and two little presents I brought to your room. I am sorry you and your family had the feeling it was not enough in term of amenities. I have informed our Marketing Manager regarding this situation. We are sorry to hear that you were not satisfied with the room service offer. We will communicate your comment to the Restaurant Manager and our Chef to ensure that this does not happen again in the future. Finally, we are sincerely sorry you did not have a voiturier to help you when you arrived at the hotel. We understand it was not very nice as a welcome. Our Front Office Manager will be inform. As we place a high priority on your satisfaction, I have informed our General Manager regarding all your different comments. We take it very seriously. Also, we thank you deeply for your comment regarding our service. I have informed Cristina for your nice comment. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Clara Rondini Guest Relation & Duty Manager

Excellent stay in the European Quarter of Brussels

Customer review rating 5.0/5

Lennartch Business - Confirmed reviews ALL

Once again I had a great stay at the Sofitel Brussels, this time in a very nice and spacious suite with a balcony overlooking Place Jourdan. The refurbished suites look very fresh and modern and are, of course, the best way to stay. Staff are friendly and helpful. On a beautiful summer evening the bar had relocated to the roof terrace, which provided for an excellent experience. The Sofitel remains my favourite in Brussels.

Dear Mr. H., Thank you for choosing the Sofitel Brussels Europe again for your stay in our beautiful capital! We are more than grateful to you for taking the time to rate your experience and it is a real pleasure for us to know that our property is your favourite place to stay in Brussels. Rest assured that your lovely comments will be shared with our teams. I am certain that this feedback will serve as a source of encouragement to all of our staff members. We hope your next visit will be as pleasant as the previous one and that the Belgian sun will make a special appearance again so you may enjoy a lovely evening on our Rooftop bar once more! We look forward to hopefully welcoming you again very soon. Yours sincerely, Sophie Contardi Guest Relation & Duty Manager

Great hotel

Customer review rating 5.0/5

Jamie M. Business - Confirmed reviews ALL

Lovely hotel, nice location, nice staff, great room.

Dear Mr. Jamie M., We would like to thank you for your time and your constructive comments regarding your stay at Sofitel Brussels Europe. We are happy to see that you have spent a nice stay with us. Your loyalty and encouraging comments “Lovely hotel, nice location, nice staff, great room.” are a great motivation and give us even more enthusiasm on maintaining our efforts to offer high quality service to our guests. It is always pleasant to receive positive feedback from our contented guests. Be assured that your relevant feedback will provide valuable support to all our staff, as we strive continuously to reach excellence. We guarantee you that your experience in our hotel is providing us with relevant additional guest comprehension and experience. We remain at your entire disposal for any kind of information that you may need and we hope your next visit will be more than excellent and truly unforgettable. We are looking forward to welcome you back soon for another Sofitel experience. Yours Sincerely, Hervé Deniau General Manager ad Interim

Good stay

Customer review rating 4.0/5

Proud D. Couples - Confirmed reviews ALL

Far from everything in city center but can be good or bad. Nice fries store outside the door. Hotel itself was great. Didn’t get a chance to checkout their fitness and steam room.

Dear Amit B., We would like to thank you for your time and your constructive comments regarding your stay at Sofitel Brussels Europe. We are happy to see that you have spent a nice stay with us. Your loyalty and encouraging comments are a great motivation and give us even more enthusiasm on maintaining our efforts to offer high quality service to our guests. It is always pleasant to receive positive feedback from our contented guests. Be assured that your relevant feedback will provide valuable support to all our staff, as we strive continuously to reach excellence. We look forward to welcoming you next time to our fitness room and steam room. We can also offer a wide selection of massages on reservation. We guarantee you that your experience in our hotel is providing us with relevant additional guest comprehension and experience. We remain at your entire disposal for any kind of information that you may need and we hope your next visit will be more than excellent and truly unforgettable. We are looking forward to welcome you back soon for another Sofitel experience. Yours Sincerely, Hervé Deniau General Manager ad Interim

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Other web-users rate our hotel

  • 391 reviews 8.9/10 Location
  • 751 reviews 8.4/10 Room
  • 940 reviews 9.2/10 Service
  • 23 reviews 3.8/10 WiFi
  • 318 reviews 8.5/10 Breakfast
  • 209 reviews 8.2/10 Cleanliness
  • 83 reviews 8.7/10 Bar
  • 7 reviews 1.4/10 Pool

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