Sofitel Brussels Europe 5 stars

Customer review rating (ALL Rating) 4.5/5 1,746 reviews

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Sofitel Brussels Europe - Image 1
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Place Jourdan 1, 1040 BRUSSELS, Belgium

Description

Hotel extras

  • 12 suites rénovées

  • Accès direct aux transports en commun.

  • Brasserie belge renommée avec un chef célèbre.

  • Rooftop une vue imprenable sur la place Jourdan.

  • Situé dans le quartier européen.

Our accommodation(s)

Hotel location

Sofitel Brussels Europe

Place Jourdan 1
1040 BRUSSELS
Belgium

GPS:50.837704, 4.381243

Telephone
Fax +32 2 235 51 01

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE 1040

With local and seasonal products, the chefs at the 1040 reinvents Belgian specialties. The chic and casual bar serves unique cocktails. Guest also can sample many Belgian beers and European wines.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,746 reviews

TripAdvisor Rating  4.5/5  246 reviews

Certificate of excellence 2024

Great woking table

Customer review rating 5.0/5

Rasa Business - Confirmed reviews ALL

And you have the best staff at breakfast.

Dear Rasa, Thank you for choosing the Sofitel Brussels Europe for your visit to our beautiful capital. We truly appreciate you taking the time to rate your stay. Your feedback will be shared with our entire team, as well as hotel management. It is wonderful to hear that you were completely satisfied with your experience, especially with your room and the service provided by our staff. We look forward to welcoming you back soon! Warm regards, Martina Costa Guest Relations & Duty Manager

Good, albeit evacuated

Customer review rating 3.5/5

Anonymous Business - Confirmed reviews ALL

Stayed for three nights. Good experience, nothing to complain about, except the night where the hotel was evacuated due to fire and we spent almost two hours in the rain outside and eventually in the lobby. I understand it is difficult situation, but I would have appreciated a bit more information, if not during the situation, then at least afterwards. I guess something had really happened because the hallway outside my room was soaked and there was a strange smell (smoke?). I imagine many guests are repeat Brussels travellers. If I had been the hotel manager I would have provided something (a meal?) to guests who spent their evening in the rain, not knowing if they would be able to get their clothes and stuff for tomorrow's meetings.

Dear Guest, Thank you for taking the time to share your feedback regarding your recent stay with us. We are delighted to hear that you had a good experience overall, however we sincerely apologize for the distress caused by the fire evacuation. We understand how unsettling it must have been to spend time outside in the rain, and we appreciate your patience during such an unexpected situation. We strive to keep our guests informed, and we regret that you felt there was a lack of communication during and after the incident. As a gesture of our commitment to providing you with an exceptional experience, we would like to offer you a complimentary upgrade to a luxury room on your next stay, along with VIP welcome amenities. We hope this will help restore your faith in our hotel, and it would be our pleasure to ensure that your next visit will be as comfortable and enjoyable as possible. We hope you will give us the opportunity to better serve you in the future. Sincerely, Martina Costa Guest Relation & Duty Manager

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Your staff are always so kind and they gave me my favourite room. On this occasion, during the fire, Abdennour was amazing. I think he was extremely courageous to run up and down the stairs making sure all the guests were out, and he was very efficient. Your staff are what makes the hotel and I hope they will all stay.

Dear Guest, Thank you for choosing the Sofitel Brussels Europe for your stay in our beautiful capital! We are truly thankful for your kind words about our staff. It brings us great joy to know that you enjoyed your favorite room and that our team, especially Abdennour, left such a positive impression on your stay. Rest assured that your lovely comments will be shared with our teams and hotel Management. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to welcoming you again very soon! Sincerely, Martina Costa Guest Relation & Duty Manager

Have a great stay at boutique hotel.

TripAdvisor rating 5.0/5

Frankie C TripAdvisor review

Quiet. Walk right out to small suare, with lots of dinning options. And foodtruck tgat serves "best pommmes frites" in country. Don't miss the breakfast(include with my stay). The resident pastry chef makes the best cakes and bake goodies.The croissants--worldclass--are to die for. 😋

Dear Mr. Frankie, We would like to thank you for your very high rating of 5/5 for your stay at the Sofitel Brussels Europe. We are glad you were satisfied with our cakes, our location and breakfast. I will share it with our team and specially to our Chef. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are looking forward to welcome you again soon! Sincerely, Clara Rondini Guest Relation & Duty Manager

Great stay and very helpful and professional staff

Customer review rating 5.0/5

Sonia Business - Confirmed reviews ALL

I was warmly welcomed and felt that thought and care is taken when they spoke to me. It was a service with a smile. The rooms are lovely and also focusing on sustainability.

Dear Sonia, Thank you for choosing the Sofitel Brussels Europe for your stay in our beautiful capital! We are more than grateful to you for taking the time to rate your stay. Rest assured that your lovely comments will be shared with our teams and hotel Management. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to welcoming you again very soon. Yours sincerely, Martina Costa Guest Relation & Duty Manager

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Other web-users rate our hotel

  • 402 reviews 9.3/10 Location
  • 768 reviews 8.4/10 Room
  • 967 reviews 9.1/10 Service
  • 31 reviews 4.6/10 WiFi
  • 330 reviews 8.8/10 Breakfast
  • 211 reviews 8.1/10 Cleanliness
  • 90 reviews 8.5/10 Bar
  • 5 reviews 2/10 Pool

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