ibis budget Basel Pratteln 1 star

We instantly felt at ease when we arrived at the hotel. Partly due to the familiar set up and it being the same as all the other Ibis Budgets we’ve stayed at, but also due to the staff wearing masks and the high standards of cleanliness that we have come to expect from Ibis.

Had requested a disabled room but was given one on 4th floor. Went back to reception and situation immediately rectified. X

usual budget hotel, nothing fancy but efficient

Overall ok and friendly welcome. However not acceptable to just charge my on file CC without checking with client how they want to pay! (I wanted to use another card in combo with my loyalty points...). Oh, and website does not work that well... Call center is totally useless!!

I payed 90 for a room that was advertised as 72. I’m considering canceling my Accor membership. Plus , the room was smelling smoke cigarette, the floor was smelling carpet glue.

My daughter's doll was left on bed in room 312 at check out, after we called back to the hotel said the receptionist would ask the cleaning department. But until now there has been no news. We are disappointed ..

Heating wasn’t working I spoke to reception but really didn’t care

We broke down en route to the UK just passing through Basel, so needed somewhere to stay while the problem was being checked out. We have stayed at other Ibis budget hotels, so finding this one we were pleased to do so. The staff were unfailingly courteous and helpful, really friendly - and when we found that our vehicle could not be repaired, they helped advise how to reach the airport with public transport. We were treated very well and everyone was so friendly. Many thanks.

Over all a nice stay at Ibis Budget. Only things irritating me, there was no electronic socket besides the bed, and the shower was in a separate part of the room.

It was great staying in this hotel. I arrived late and they had food ready to buy. The room was comfortable in a cool environment. I will be back to continue my stay. However, be prepapred to pay for parking fee if you came with a car. Otherwise, I had a happy stay.

I already have been requested to give feedback, what I have done. I hope that you have taken notice that I have had the worst check-in in my entire life. Not acceptable for an international branded Hotel.

Pros:- Location is pretty good. Not too far away from Basel (~15 mins). A Coop & Shopping Center next to it so that you can buy food or supplies. Behind the Shopping Center such that there is almost no noise.Cons:- Paid parking: For a location so far away from the city, I have no idea why the parking is paid.- No heating: This was a huge disappointment. The AC blows cold air. No temperature dial.- Uncomfortable and dirty beds: stains on beds, cobwebs on the walls, dead insects hanging from the ceiling.

Overall the hotel was a nice experience and I recommend it. I would certainly stay there again if I need! PROS The hotel is well situated in a quiet and safe neighborhood, close to the highway, and 10 minutes away from Basel by train, there is a train station 10 – 15 minutes walking distance and trains run every 10 minutes. It offers free parking, in front of the hotel and in the basement, otherwise it’s easy to find a place to park around in the neighborhood. The rooms are clean and the personnel of the hotel is very friendly and helpful, there is a young lady that speaks at least 4 languages (EN, DE, FR & ES) and she made us feel very welcomed and helped us with very useful information, it was our 1st time in Switzerland. The hotel offers also as a courtesy to the guests a transport card that allows you to use buses, trams & trains for free for the time of your stay, which was very useful as we wanted to visit the city and it seems there are not many parking places and they can be quite expensive (compared to other countries in Europe) It’s very close also to an Ikea shop and a shopping mall. CONS The rooms are a bit smaller compared to similar Ibis Budget in other countries like Germany and Austria, we stayed there in 2 occasions and in both of them there was not enough shower liquid, I always bring some from home just in case, so that was not really an issue.

A perfect hotel for one night. The beds were perfect. The room is small but everything you need is there. The shower room is perfect. Good quiet location not far from the highway. Good price. Breakfast is modest, could be a bit cheaper.

Car park very limited to spaces. Original room had no air conditioning. Had to request new room, new room had air conditioning and was very present. Beds very confitable had a goo night sleep. Hotel extremely animal friendly.