arrived late and was welcomed to the hotel by the very helpful front desk person. helped me park, got me checked in quickly and all with a great attitude. simple hotel but the service makes the difference. I'll stay again.

Clean and quiet hotel, well situated. To be improved: - Please make the outdoor parking free of charge. The Hotel is located in an industry zone, designed for people with cars, so adding CHF 10.00 on top is changing the rate significantly (by 12%) - Please get a nicer coffee machine for the self-service. The one next to the elevator is horrible...

I already knew Ibis budget because I have already booked rooms in this chain many times in the past (mainly in France). An important upside is that the reception is open around the clock. What I didn't like it's that it looks like I was charged more. The room was advertised at 72 chf. If I add 10 chf for the parking and 3,50 for the city tax I should pay 85,50 chf. Instead I was charged 89,50 CHF. Overall the room was ok.

We've stayed at hotel in previous occasions so we know the hotel well. In the morning we lost our cat at the nearby services. When we checked in, the lady in reception was incredibly helpful and suggested us how to get the word out that our pet was missing. At midnight after going out for searching one last time we found our little cat in the bushes,so a good ending to what could have been a terrible. Thank you to the staff Christian & Isabela

bed was horrible could not sleep at all had horrible back pains for the next few days

Rooms were clean to start but then the problems started to surface. There was no daily room cleaning. Was informed by front desk the rooms are cleaned once in 5 days. Not sure if this was a norm or was an exception due to COVID but either was was not hygienic. More severe was water leak from the roof that started and gradually increased over first couple of days of our stay. There was constant dripping of water. Reported to the front desk but nothing was done. Borrowed towels to lay on the floor to soak up the water. A constant change of reception staff means earlier complaints completely lost. After spending 2 nights in the leaking room an evening staff offered to provide another room. This was after many times back and forth to the reception as the staff said they were busy, then they said they need to physically check the damage (i.e 10:30 late in the evening when kids want to get some sleep). Then having to prompt the staff as they did not turn up to inspect even after an hour of waiting. There is no telephone and the only means to contact staff is by reaching out to the staff by elevator and waiting in the Queue of people that want to be served. Finally moved rooms late in the night. Not at all convenient when with kids. One silver lining to all this was the staff was kind enough to offer room next door and made the change of rooms less painful. All in all not so happy with how staff dealt with the issues and overall maintenance of the property.

We instantly felt at ease when we arrived at the hotel. Partly due to the familiar set up and it being the same as all the other Ibis Budgets we’ve stayed at, but also due to the staff wearing masks and the high standards of cleanliness that we have come to expect from Ibis.

It was great staying in this hotel. I arrived late and they had food ready to buy. The room was comfortable in a cool environment. I will be back to continue my stay. However, be prepapred to pay for parking fee if you came with a car. Otherwise, I had a happy stay.

I already have been requested to give feedback, what I have done. I hope that you have taken notice that I have had the worst check-in in my entire life. Not acceptable for an international branded Hotel.

Pros:- Location is pretty good. Not too far away from Basel (~15 mins). A Coop & Shopping Center next to it so that you can buy food or supplies. Behind the Shopping Center such that there is almost no noise.Cons:- Paid parking: For a location so far away from the city, I have no idea why the parking is paid.- No heating: This was a huge disappointment. The AC blows cold air. No temperature dial.- Uncomfortable and dirty beds: stains on beds, cobwebs on the walls, dead insects hanging from the ceiling.

Overall the hotel was a nice experience and I recommend it. I would certainly stay there again if I need! PROS The hotel is well situated in a quiet and safe neighborhood, close to the highway, and 10 minutes away from Basel by train, there is a train station 10 – 15 minutes walking distance and trains run every 10 minutes. It offers free parking, in front of the hotel and in the basement, otherwise it’s easy to find a place to park around in the neighborhood. The rooms are clean and the personnel of the hotel is very friendly and helpful, there is a young lady that speaks at least 4 languages (EN, DE, FR & ES) and she made us feel very welcomed and helped us with very useful information, it was our 1st time in Switzerland. The hotel offers also as a courtesy to the guests a transport card that allows you to use buses, trams & trains for free for the time of your stay, which was very useful as we wanted to visit the city and it seems there are not many parking places and they can be quite expensive (compared to other countries in Europe) It’s very close also to an Ikea shop and a shopping mall. CONS The rooms are a bit smaller compared to similar Ibis Budget in other countries like Germany and Austria, we stayed there in 2 occasions and in both of them there was not enough shower liquid, I always bring some from home just in case, so that was not really an issue.

A perfect hotel for one night. The beds were perfect. The room is small but everything you need is there. The shower room is perfect. Good quiet location not far from the highway. Good price. Breakfast is modest, could be a bit cheaper.

Car park very limited to spaces. Original room had no air conditioning. Had to request new room, new room had air conditioning and was very present. Beds very confitable had a goo night sleep. Hotel extremely animal friendly.

Comfortable, clean and nice staff. Very good choice for an hotel to stay for a short period of time! the breakfast tasted like home made! The room is simple but the mattress is good to sleep.Next year I will be there again!

Location was a real shock, in the corner of an industrial/retail complex. Room was clean as were bedding/towels. Breakfast was terrible and very poor value for money. Walk from station was difficult as often no pavement and poor lighting. There is a really good new McDonald's around the block; highlight of my stay. I will not be going back