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ibis budget Basel Pratteln 1 star

Customer review rating 4.0/5 1,990 reviews

ALLSAFE approved hotel

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Room 1

Number of guests
Children's age

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How it works?
ibis budget Basel Pratteln
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+ 4 Services

Hotel extras

  • An ALLSAFE-certified hotel

  • Fairgrounds & Basel city centre easy to reach, good tram & train connections

  • Shopping centre and restaurants less than 500 meters away

  • Reception desk open 24/24

  • Private parking and garage for our guests (charges apply)

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking Paying
  • Accessibility for people with reduced mobility
  • Pets allowed Paying
  • 100% non-smoking hotel
  • Air Conditioning
  • Languages spoken at the hotel
Catering
  • Breakfast Paying
  • Snack & beverage machine Paying

Hotel location

ibis budget Basel Pratteln

Grüssenhölzliweg 11
PRATTELN
4133 basel
switzerland

Tel: +41618237300

Fax: (+41)618237310

Check-in from 12h00

Check out up to 12h00

  • By plane

    EUROAIRPORT At 17.7km / 11 miles

  • By plane

    ZURICH INTERNATIONAL AIRPORT At 80km / 49.71 miles

  • By train

    BAHNHOF PRATTELN At 0km / 0 miles

GPS :47.526654, 7.692835

Our accommodation(s)

Triple Room with double bed (59x79 in. [150x200 cm]) and bunk bed (31x79 in. [80x200 cm])

  • Max. number of persons: 3
  • Wireless internet in your room
  • Business Desk

Twin Room with twin beds (31x79 in. [80x200 cm])

  • Max. number of persons: 2
  • Wireless internet in your room
  • Business Desk

Our guest reviews for
ibis budget Basel Pratteln

100% genuine reviews from our guests

Find out more

ALL Rating 4.0/5

1,990 reviews

tripadvisor

TripAdvisor Rating 3.5/5

411 reviews

Well located when you are travelling through

Customer review rating 4.0/5

Carsten B. Families - 19/05/2021 Confirmed reviews ALL

Clean and quiet hotel, well situated. To be improved: - Please make the outdoor parking free of charge. The Hotel is located in an industry zone, designed for people with cars, so adding CHF 10.00 on top is changing the rate significantly (by 12%) - Please get a nicer coffee machine for the self-service. The one next to the elevator is horrible...

Dear CARSTEN B. Thank you for taking the time to share your feedback. We will forward your suggestions and we will do our best to improve some of the points you have mentioned. Nevertheless we kindly inform you that our outdoor and indoor parking fee is a internal decision from our HQ and this since 2019. Thanks again for having chosen ibis budget basel pratteln! Yours sincerely FO Team ibis budget basel pratteln

Good experience in Basel

Customer review rating 3.5/5

Anonymous Solo - 30/12/2020 Confirmed reviews ALL

I already knew Ibis budget because I have already booked rooms in this chain many times in the past (mainly in France). An important upside is that the reception is open around the clock. What I didn't like it's that it looks like I was charged more. The room was advertised at 72 chf. If I add 10 chf for the parking and 3,50 for the city tax I should pay 85,50 chf. Instead I was charged 89,50 CHF. Overall the room was ok.

Good ending to a bad day

Customer review rating 5.0/5

Christian M. Families - 27/12/2020 Confirmed reviews ALL

We've stayed at hotel in previous occasions so we know the hotel well. In the morning we lost our cat at the nearby services. When we checked in, the lady in reception was incredibly helpful and suggested us how to get the word out that our pet was missing. At midnight after going out for searching one last time we found our little cat in the bushes,so a good ending to what could have been a terrible. Thank you to the staff Christian & Isabela

bed horrible

Customer review rating 0.5/5

Anonymous Business - 04/11/2020 Confirmed reviews ALL

bed was horrible could not sleep at all had horrible back pains for the next few days

Dear Mr Christian Näf Thank you for taking the time to share your feedback. We are sorry to hear that your stay has not meet your expectations. We hope that in the meantime you are feeling better from your back pain. Kind regards ibis budget hotel basel pratteln

Water leak unresponsive staff

Customer review rating 1.0/5

Prakash B. Families - 27/08/2020 Confirmed reviews ALL

Rooms were clean to start but then the problems started to surface. There was no daily room cleaning. Was informed by front desk the rooms are cleaned once in 5 days. Not sure if this was a norm or was an exception due to COVID but either was was not hygienic. More severe was water leak from the roof that started and gradually increased over first couple of days of our stay. There was constant dripping of water. Reported to the front desk but nothing was done. Borrowed towels to lay on the floor to soak up the water. A constant change of reception staff means earlier complaints completely lost. After spending 2 nights in the leaking room an evening staff offered to provide another room. This was after many times back and forth to the reception as the staff said they were busy, then they said they need to physically check the damage (i.e 10:30 late in the evening when kids want to get some sleep). Then having to prompt the staff as they did not turn up to inspect even after an hour of waiting. There is no telephone and the only means to contact staff is by reaching out to the staff by elevator and waiting in the Queue of people that want to be served. Finally moved rooms late in the night. Not at all convenient when with kids. One silver lining to all this was the staff was kind enough to offer room next door and made the change of rooms less painful. All in all not so happy with how staff dealt with the issues and overall maintenance of the property.

Dear PRAKASH B., Thank you for taking the time to tell us about your experience at the ibis budget Basel Pratteln. We feel very sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Ibis Budget, we strive to provide a efficient and pleasant service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours sincerely ibis budget basel pratteln

Great overnight stay

Customer review rating 5.0/5

C. P. Families - 24/08/2020 Confirmed reviews ALL

We instantly felt at ease when we arrived at the hotel. Partly due to the familiar set up and it being the same as all the other Ibis Budgets we’ve stayed at, but also due to the staff wearing masks and the high standards of cleanliness that we have come to expect from Ibis.

Well located

Customer review rating 5.0/5

Anonymous Families - 03/03/2020 Confirmed reviews ALL

Had requested a disabled room but was given one on 4th floor. Went back to reception and situation immediately rectified. X

Dear LORRAINE J., We very much appreciate your comments regarding your stay at the ibis budget Basel Pratteln. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

close to the business placzs to visit

Customer review rating 3.5/5

Denis Business - 17/02/2020 Confirmed reviews ALL

usual budget hotel, nothing fancy but efficient

Unacceptable use of credit card info

Customer review rating 1.5/5

Anonymous Families - 03/01/2020 Confirmed reviews ALL

Overall ok and friendly welcome. However not acceptable to just charge my on file CC without checking with client how they want to pay! (I wanted to use another card in combo with my loyalty points...). Oh, and website does not work that well... Call center is totally useless!!

The room was smelling smoke cigarette, the floor was smelling carpet glue.

Customer review rating 1.5/5

Thiago Families - 17/12/2019 Confirmed reviews ALL

I payed 90 for a room that was advertised as 72. I’m considering canceling my Accor membership. Plus , the room was smelling smoke cigarette, the floor was smelling carpet glue.

Dear Thiago We are very sorry to hear that your stay has not met your expectations. We would like to apologize therefore. Therefore we would like to kindly remind you that we have 24/7 Front Office Service in order to be ready to respond to our guests wishes or complaints. As solution to your inconvenience we would have gladly moved you from floor and for room if the smell of the glue, (left by the carpet-fitter company, due to renovation of our corridors) was too unpleasant to your person. Secondly the price of CHF 72.- is the price without the parking fee and tourist taxes (which are actually taxes that hotels worldwide and not only AccorGroup Hotels claim to their guests during their stay.) In the name of the whole ibis budget prattel hotel team we would like to express again our most sincere apologies and wish you and your relatives a great and wonderful season's greetings time. Yours sincerely ibis budget hotel pratteln front office team
Customer review rating 3.0/5

Marcel Families - 28/10/2019 Confirmed reviews ALL

My daughter's doll was left on bed in room 312 at check out, after we called back to the hotel said the receptionist would ask the cleaning department. But until now there has been no news. We are disappointed ..

Dear Marcelino We are sorry to hear about the lost of your daughter's doll. As we mentioned it to you and to your wife if the housekeeping would have found it they would have brought it to us and we would have contacted you as agreed per phone conversation. Unfortunately no doll has been found in our establishment. We wish you a pleasant evening and we hope to welcome you soon again in one of our worldwide Accor Hotels. With kind regards ibis budget hotel pratteln

Mr

Customer review rating 2.0/5

Gino S. Solo - 26/10/2019 Confirmed reviews ALL

Heating wasn’t working I spoke to reception but really didn’t care

Dear Mr s. We are sorry to hear that you did not experienced a better stay in our hotel but as we aim to explain and to show to you how to use the heating central station as well as the air conditioning in your room it seems that unfortunately our explanations have not been properly understood. Regarding your comment, let us please remind you that as our hotel was fully booked during your stay we offer you an electric heater to plug in your room in order to get the room temperature pleasant but you denied our help. Nevertheless we wish a wonderful weekend and and nice and pleasant fall season. With our sincerest regards ibis budget hotel pratteln

Very friendly staff and very helpful

Customer review rating 5.0/5

Alex L. Couples - 17/10/2019 Confirmed reviews ALL

We broke down en route to the UK just passing through Basel, so needed somewhere to stay while the problem was being checked out. We have stayed at other Ibis budget hotels, so finding this one we were pleased to do so. The staff were unfailingly courteous and helpful, really friendly - and when we found that our vehicle could not be repaired, they helped advise how to reach the airport with public transport. We were treated very well and everyone was so friendly. Many thanks.

Dear Alexander We do appreciate very much your comments regarding your stay at the ibis budget Basel Pratteln. It is always a pleasure to receive positive feedback. We will share your comments with our team. This feedback will be an nice encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely ibis budget hotel basel pratteln

Friendly receptionists and good comfort.

Customer review rating 4.0/5

Anonymous Business - 17/10/2019 Confirmed reviews ALL

Over all a nice stay at Ibis Budget. Only things irritating me, there was no electronic socket besides the bed, and the shower was in a separate part of the room.

Dear STEPHAN Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. With kind regards Your ibis budget hotel basel pratteln team

A great place to stay

TripAdvisor rating 5.0/5

Sightseer663776 Business - 14/07/2019 TripAdvisor review

It was great staying in this hotel. I arrived late and they had food ready to buy. The room was comfortable in a cool environment. I will be back to continue my stay. However, be prepapred to pay for parking fee if you came with a car. Otherwise, I had a happy stay.

Horrible Check-in!!!

TripAdvisor rating 1.0/5

Urs W Friends getaway - 13/02/2019 TripAdvisor review

I already have been requested to give feedback, what I have done. I hope that you have taken notice that I have had the worst check-in in my entire life. Not acceptable for an international branded Hotel.

You don't even get what you paid for

TripAdvisor rating 2.0/5

drakyurek Family - 15/10/2018 TripAdvisor review

Pros:- Location is pretty good. Not too far away from Basel (~15 mins). A Coop & Shopping Center next to it so that you can buy food or supplies. Behind the Shopping Center such that there is almost no noise.Cons:- Paid parking: For a location so far away from the city, I have no idea why the parking is paid.- No heating: This was a huge disappointment. The AC blows cold air. No temperature dial.- Uncomfortable and dirty beds: stains on beds, cobwebs on the walls, dead insects hanging from the ceiling.

Good day, We thank you very much for taking the time to write to us after your stay at the ibis budget Basel Pratteln and deeply regretting that the services provided did not meet your expectations. We apologize for the inconvenience caused. The ibis budget will do everything in its power to provide you with the best possible service quality during your stay. Your opinion is therefore of greatest interest to us. Of course, we will take the necessary measures to bring the services of the hotel to the quality standard defined in our quality charter. Your comments help us to correct mistakes and give us the opportunity to regain your trust. We thank you very much for that. With kind regards Your ibis budget Basel Pratteln.

Good experience!

TripAdvisor rating 4.0/5

RubenGlobetrotter Family - 28/08/2017 TripAdvisor review

Overall the hotel was a nice experience and I recommend it. I would certainly stay there again if I need! PROS The hotel is well situated in a quiet and safe neighborhood, close to the highway, and 10 minutes away from Basel by train, there is a train station 10 – 15 minutes walking distance and trains run every 10 minutes. It offers free parking, in front of the hotel and in the basement, otherwise it’s easy to find a place to park around in the neighborhood. The rooms are clean and the personnel of the hotel is very friendly and helpful, there is a young lady that speaks at least 4 languages (EN, DE, FR & ES) and she made us feel very welcomed and helped us with very useful information, it was our 1st time in Switzerland. The hotel offers also as a courtesy to the guests a transport card that allows you to use buses, trams & trains for free for the time of your stay, which was very useful as we wanted to visit the city and it seems there are not many parking places and they can be quite expensive (compared to other countries in Europe) It’s very close also to an Ikea shop and a shopping mall. CONS The rooms are a bit smaller compared to similar Ibis Budget in other countries like Germany and Austria, we stayed there in 2 occasions and in both of them there was not enough shower liquid, I always bring some from home just in case, so that was not really an issue.

Perfect hotel for one night. Good beds. Near the highway, but quiet location

TripAdvisor rating 5.0/5

karinv932 Friends getaway - 15/08/2017 TripAdvisor review

A perfect hotel for one night. The beds were perfect. The room is small but everything you need is there. The shower room is perfect. Good quiet location not far from the highway. Good price. Breakfast is modest, could be a bit cheaper.

Ibis Basel

TripAdvisor rating 3.0/5

alexandergT135GS Business - 28/06/2017 TripAdvisor review

Car park very limited to spaces. Original room had no air conditioning. Had to request new room, new room had air conditioning and was very present. Beds very confitable had a goo night sleep. Hotel extremely animal friendly.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

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