ibis budget Basel Pratteln

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ibis budget Basel Pratteln 1 star

Customer review rating (ALL Rating) 4.0/5 375 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • An ALLSAFE-certified hotel

  • Fairgrounds & Basel city centre easy to reach, good tram & train connections

  • Shopping centre and restaurants less than 500 meters away

  • Reception desk open 24/24

  • Private parking and parking garage for hotel guests directly on site (fee applies)

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

ibis budget Basel Pratteln

Grüssenhölzliweg 11, PRATTELN
4133 BASEL
Switzerland

  • By plane

    EUROAIRPORT At 17.7km / 11 miles

  • By plane

    ZURICH INTERNATIONAL AIRPORT At 80km / 49.71 miles

  • By train

    BAHNHOF PRATTELN At 0km / 0 miles

GPS:47.526654, 7.692835

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi

Our accommodation(s)

Our guest reviews

Our guest reviews for
ibis budget Basel Pratteln

100% genuine reviews from our guests

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ALL Rating  4.0/5  375 reviews

TripAdvisor Rating  3.5/5  420 reviews

Very practical.

Customer review rating 4.0/5

-s- Business - Confirmed reviews ALL

Practical, easy (booking), clean, welcoming receptionist. Will be back.

unbelievable: Ibis charges €10 for parking on an open parking lot -

Customer review rating 2.0/5

Christian L. Families - Confirmed reviews ALL

another issue: swiss nationalistic wall plugs are useless for EU travellers. Why not provide or ask for if customer needs an adapter. Reservation and on-line check-in with card payment did not work - same experience in Germany. Accors website only functions perfectly in France - beware! Hotel will cancel your reservation and treat you as a stray customer. No incentive for repeat visits.

Dear CHRISTIAN L., Thank you for taking the time to tell us about your experience at the ibis budget Basel Pratteln. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Well located, silent in the night

Customer review rating 4.0/5

Martin Solo - Confirmed reviews ALL

Simple hotel but nice and clean. Very friendly employees

Comfortable basic stay

Customer review rating 4.0/5

Walter Families - Confirmed reviews ALL

As always Ibis budget offers great value. Clean comfortable room that sleeps 3 make for an ideal family overnight stay. Excellent breakfast with broad enough selection of fresh goods. Accessability is good (near highway). Some criticism is in parking, we paid for on premises parking 10 euro, but as there was limited space lots of cars were parked around the premises. That seems just as safe and for free.

Beste gast, Bedankt dat je de tijd hebt genomen om jouw feedback te geven. We hopen je snel weer te verwelkomen in ons hotel. Met vriendelijke groet,

not Happy

Customer review rating 1.0/5

Savita S. Families - Confirmed reviews ALL

When I booked the room, the staff on the other side of the phone was good and informed me enough about the booking. At the reception, the staff present Ms. Annabelle was rather rude. At the time of booking, I was told that parking is free but Annabelle charged us and when told about it, she refunded the money instantly with rude comment such as I am refunding because you will give bad review otherwise which you guys tend to do. She was highly unprofessional. The room was full of spiders. We killed 10 spiders before we could stay in the room. The aircon only made sound and did not cool at all.

Helpful front desk

Customer review rating 5.0/5

Paul Solo - Confirmed reviews ALL

arrived late and was welcomed to the hotel by the very helpful front desk person. helped me park, got me checked in quickly and all with a great attitude. simple hotel but the service makes the difference. I'll stay again.

Well located when you are travelling through

Customer review rating 4.0/5

Carsten B. Families - Confirmed reviews ALL

Clean and quiet hotel, well situated. To be improved: - Please make the outdoor parking free of charge. The Hotel is located in an industry zone, designed for people with cars, so adding CHF 10.00 on top is changing the rate significantly (by 12%) - Please get a nicer coffee machine for the self-service. The one next to the elevator is horrible...

Dear CARSTEN B. Thank you for taking the time to share your feedback. We will forward your suggestions and we will do our best to improve some of the points you have mentioned. Nevertheless we kindly inform you that our outdoor and indoor parking fee is a internal decision from our HQ and this since 2019. Thanks again for having chosen ibis budget basel pratteln! Yours sincerely FO Team ibis budget basel pratteln

Good experience in Basel

Customer review rating 3.5/5

Anonymous Solo - Confirmed reviews ALL

I already knew Ibis budget because I have already booked rooms in this chain many times in the past (mainly in France). An important upside is that the reception is open around the clock. What I didn't like it's that it looks like I was charged more. The room was advertised at 72 chf. If I add 10 chf for the parking and 3,50 for the city tax I should pay 85,50 chf. Instead I was charged 89,50 CHF. Overall the room was ok.

Good ending to a bad day

Customer review rating 5.0/5

Christian M. Families - Confirmed reviews ALL

We've stayed at hotel in previous occasions so we know the hotel well. In the morning we lost our cat at the nearby services. When we checked in, the lady in reception was incredibly helpful and suggested us how to get the word out that our pet was missing. At midnight after going out for searching one last time we found our little cat in the bushes,so a good ending to what could have been a terrible. Thank you to the staff Christian & Isabela

bed horrible

Customer review rating 0.5/5

Anonymous Business - Confirmed reviews ALL

bed was horrible could not sleep at all had horrible back pains for the next few days

Dear Mr Christian Näf Thank you for taking the time to share your feedback. We are sorry to hear that your stay has not meet your expectations. We hope that in the meantime you are feeling better from your back pain. Kind regards ibis budget hotel basel pratteln

Water leak unresponsive staff

Customer review rating 1.0/5

Prakash B. Families - Confirmed reviews ALL

Rooms were clean to start but then the problems started to surface. There was no daily room cleaning. Was informed by front desk the rooms are cleaned once in 5 days. Not sure if this was a norm or was an exception due to COVID but either was was not hygienic. More severe was water leak from the roof that started and gradually increased over first couple of days of our stay. There was constant dripping of water. Reported to the front desk but nothing was done. Borrowed towels to lay on the floor to soak up the water. A constant change of reception staff means earlier complaints completely lost. After spending 2 nights in the leaking room an evening staff offered to provide another room. This was after many times back and forth to the reception as the staff said they were busy, then they said they need to physically check the damage (i.e 10:30 late in the evening when kids want to get some sleep). Then having to prompt the staff as they did not turn up to inspect even after an hour of waiting. There is no telephone and the only means to contact staff is by reaching out to the staff by elevator and waiting in the Queue of people that want to be served. Finally moved rooms late in the night. Not at all convenient when with kids. One silver lining to all this was the staff was kind enough to offer room next door and made the change of rooms less painful. All in all not so happy with how staff dealt with the issues and overall maintenance of the property.

Dear PRAKASH B., Thank you for taking the time to tell us about your experience at the ibis budget Basel Pratteln. We feel very sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Ibis Budget, we strive to provide a efficient and pleasant service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours sincerely ibis budget basel pratteln

Great overnight stay

Customer review rating 5.0/5

C. P. Families - Confirmed reviews ALL

We instantly felt at ease when we arrived at the hotel. Partly due to the familiar set up and it being the same as all the other Ibis Budgets we’ve stayed at, but also due to the staff wearing masks and the high standards of cleanliness that we have come to expect from Ibis.

A great place to stay

TripAdvisor rating 5.0/5

Sightseer663776 Business - TripAdvisor review

It was great staying in this hotel. I arrived late and they had food ready to buy. The room was comfortable in a cool environment. I will be back to continue my stay. However, be prepapred to pay for parking fee if you came with a car. Otherwise, I had a happy stay.

Horrible Check-in!!!

TripAdvisor rating 1.0/5

Urs W Friends getaway - TripAdvisor review

I already have been requested to give feedback, what I have done. I hope that you have taken notice that I have had the worst check-in in my entire life. Not acceptable for an international branded Hotel.

You don't even get what you paid for

TripAdvisor rating 2.0/5

drakyurek Families - TripAdvisor review

Pros:- Location is pretty good. Not too far away from Basel (~15 mins). A Coop & Shopping Center next to it so that you can buy food or supplies. Behind the Shopping Center such that there is almost no noise.Cons:- Paid parking: For a location so far away from the city, I have no idea why the parking is paid.- No heating: This was a huge disappointment. The AC blows cold air. No temperature dial.- Uncomfortable and dirty beds: stains on beds, cobwebs on the walls, dead insects hanging from the ceiling.

Good day, We thank you very much for taking the time to write to us after your stay at the ibis budget Basel Pratteln and deeply regretting that the services provided did not meet your expectations. We apologize for the inconvenience caused. The ibis budget will do everything in its power to provide you with the best possible service quality during your stay. Your opinion is therefore of greatest interest to us. Of course, we will take the necessary measures to bring the services of the hotel to the quality standard defined in our quality charter. Your comments help us to correct mistakes and give us the opportunity to regain your trust. We thank you very much for that. With kind regards Your ibis budget Basel Pratteln.

Good experience!

TripAdvisor rating 4.0/5

RubenGlobetrotter Families - TripAdvisor review

Overall the hotel was a nice experience and I recommend it. I would certainly stay there again if I need! PROS The hotel is well situated in a quiet and safe neighborhood, close to the highway, and 10 minutes away from Basel by train, there is a train station 10 – 15 minutes walking distance and trains run every 10 minutes. It offers free parking, in front of the hotel and in the basement, otherwise it’s easy to find a place to park around in the neighborhood. The rooms are clean and the personnel of the hotel is very friendly and helpful, there is a young lady that speaks at least 4 languages (EN, DE, FR & ES) and she made us feel very welcomed and helped us with very useful information, it was our 1st time in Switzerland. The hotel offers also as a courtesy to the guests a transport card that allows you to use buses, trams & trains for free for the time of your stay, which was very useful as we wanted to visit the city and it seems there are not many parking places and they can be quite expensive (compared to other countries in Europe) It’s very close also to an Ikea shop and a shopping mall. CONS The rooms are a bit smaller compared to similar Ibis Budget in other countries like Germany and Austria, we stayed there in 2 occasions and in both of them there was not enough shower liquid, I always bring some from home just in case, so that was not really an issue.

Perfect hotel for one night. Good beds. Near the highway, but quiet location

TripAdvisor rating 5.0/5

karinv932 Friends getaway - TripAdvisor review

A perfect hotel for one night. The beds were perfect. The room is small but everything you need is there. The shower room is perfect. Good quiet location not far from the highway. Good price. Breakfast is modest, could be a bit cheaper.

Ibis Basel

TripAdvisor rating 3.0/5

alexandergT135GS Business - TripAdvisor review

Car park very limited to spaces. Original room had no air conditioning. Had to request new room, new room had air conditioning and was very present. Beds very confitable had a goo night sleep. Hotel extremely animal friendly.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Comfortable !

TripAdvisor rating 4.0/5

RosaF2305 Friends getaway - TripAdvisor review

Comfortable, clean and nice staff. Very good choice for an hotel to stay for a short period of time! the breakfast tasted like home made! The room is simple but the mattress is good to sleep.Next year I will be there again!

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

My Review

TripAdvisor rating 2.0/5

Journey799333 Business - TripAdvisor review

Location was a real shock, in the corner of an industrial/retail complex. Room was clean as were bedding/towels. Breakfast was terrible and very poor value for money. Walk from station was difficult as often no pavement and poor lighting. There is a really good new McDonald's around the block; highlight of my stay. I will not be going back

Dear TripAdvisor Member Thank you for taking the time to tell us about your experience at the ibis budget Basel Pratteln. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Ibis budget Pratteln

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