ibis budget Basel Pratteln 1 star

Customer review rating 4.1/5 1,915 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

ibis budget Basel Pratteln
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+ 10 Services
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Room 1

Number of guests
Children's age

Best price guarantee

How it works?
ALL - Accor Live Limitless

Not participating hotel

When making a booking at this hotel:

  • I do not earn points

  • I cannot use my points

  • I do not benefit from advantages

  • I can take advantage of the Members' rate

Hotel extras

  • An ALLSAFE-certified hotel

  • Fairgrounds & Basel city centre easy to reach, good tram & train connections

  • Shopping centre and restaurants less than 500 meters away

  • Reception desk open 24/24

  • Private parking and garage for our guests (charges apply)

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air Conditioning
  • Languages spoken at the hotel
Catering
  • BreakfastPaying
  • Snack & beverage machinePaying
Information message

Hotel location

ibis budget Basel Pratteln

Grüssenhölzliweg 11
PRATTELN
4133
basel
switzerland

Tel: +41618237300

Fax: (+41)618237310

Check-in from 12h00

Check out up to 12h00

  • By plane

    EUROAIRPORT At 17.7km / 11 miles

  • By plane

    ZURICH INTERNATIONAL AIRPORT At 80km / 49.71 miles

  • By train

    BAHNHOF PRATTELN At 0km / 0 miles

GPS :47.526654, 7.692835

Our accommodation(s)

Triple Room with double bed (59x79 in. [150x200 cm]) and bunk bed (31x79 in. [80x200 cm])

  • Max. number of persons: 3
  • Wireless internet in your room
  • Business Desk

Twin Room with twin beds (31x79 in. [80x200 cm])Non contractual photo

  • Max. number of persons: 2
  • Wireless internet in your room
  • Business Desk
Rooms

Our guest reviews for
ibis budget Basel Pratteln

100% genuine reviews from our guests

Find out more

ALL Rating 4.1/5

1,915 reviews

tripadvisor

TripAdvisor Rating 3.5/5

412 reviews

bed horrible

Customer review rating 4.1/5

Anonymous Business - 04/11/2020 Confirmed reviews ALL

bed was horrible could not sleep at all had horrible back pains for the next few days

Dear Mr Christian Näf Thank you for taking the time to share your feedback. We are sorry to hear that your stay has not meet your expectations. We hope that in the meantime you are feeling better from your back pain. Kind regards ibis budget hotel basel pratteln

Water leak unresponsive staff

Customer review rating 4.1/5

Prakash B. Families - 27/08/2020 Confirmed reviews ALL

Rooms were clean to start but then the problems started to surface. There was no daily room cleaning. Was informed by front desk the rooms are cleaned once in 5 days. Not sure if this was a norm or was an exception due to COVID but either was was not hygienic. More severe was water leak from the roof that started and gradually increased over first couple of days of our stay. There was constant dripping of water. Reported to the front desk but nothing was done. Borrowed towels to lay on the floor to soak up the water. A constant change of reception staff means earlier complaints completely lost. After spending 2 nights in the leaking room an evening staff offered to provide another room. This was after many times back and forth to the reception as the staff said they were busy, then they said they need to physically check the damage (i.e 10:30 late in the evening when kids want to get some sleep). Then having to prompt the staff as they did not turn up to inspect even after an hour of waiting. There is no telephone and the only means to contact staff is by reaching out to the staff by elevator and waiting in the Queue of people that want to be served. Finally moved rooms late in the night. Not at all convenient when with kids. One silver lining to all this was the staff was kind enough to offer room next door and made the change of rooms less painful. All in all not so happy with how staff dealt with the issues and overall maintenance of the property.

Dear PRAKASH B., Thank you for taking the time to tell us about your experience at the ibis budget Basel Pratteln. We feel very sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Ibis Budget, we strive to provide a efficient and pleasant service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours sincerely ibis budget basel pratteln

Great overnight stay

Customer review rating 4.1/5

C. P. Families - 24/08/2020 Confirmed reviews ALL

We instantly felt at ease when we arrived at the hotel. Partly due to the familiar set up and it being the same as all the other Ibis Budgets we’ve stayed at, but also due to the staff wearing masks and the high standards of cleanliness that we have come to expect from Ibis.

Well located

Customer review rating 4.1/5

Anonymous Families - 03/03/2020 Confirmed reviews ALL

Had requested a disabled room but was given one on 4th floor. Went back to reception and situation immediately rectified. X

Dear LORRAINE J., We very much appreciate your comments regarding your stay at the ibis budget Basel Pratteln. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

close to the business placzs to visit

Customer review rating 4.1/5

Denis Business - 17/02/2020 Confirmed reviews ALL

usual budget hotel, nothing fancy but efficient

Unacceptable use of credit card info

Customer review rating 4.1/5

Anonymous Families - 03/01/2020 Confirmed reviews ALL

Overall ok and friendly welcome. However not acceptable to just charge my on file CC without checking with client how they want to pay! (I wanted to use another card in combo with my loyalty points...). Oh, and website does not work that well... Call center is totally useless!!

The room was smelling smoke cigarette, the floor was smelling carpet glue.

Customer review rating 4.1/5

Thiago Families - 17/12/2019 Confirmed reviews ALL

I payed 90 for a room that was advertised as 72. I’m considering canceling my Accor membership. Plus , the room was smelling smoke cigarette, the floor was smelling carpet glue.

Dear Thiago We are very sorry to hear that your stay has not met your expectations. We would like to apologize therefore. Therefore we would like to kindly remind you that we have 24/7 Front Office Service in order to be ready to respond to our guests wishes or complaints. As solution to your inconvenience we would have gladly moved you from floor and for room if the smell of the glue, (left by the carpet-fitter company, due to renovation of our corridors) was too unpleasant to your person. Secondly the price of CHF 72.- is the price without the parking fee and tourist taxes (which are actually taxes that hotels worldwide and not only AccorGroup Hotels claim to their guests during their stay.) In the name of the whole ibis budget prattel hotel team we would like to express again our most sincere apologies and wish you and your relatives a great and wonderful season's greetings time. Yours sincerely ibis budget hotel pratteln front office team
Customer review rating 4.1/5

Marcel Families - 28/10/2019 Confirmed reviews ALL

My daughter's doll was left on bed in room 312 at check out, after we called back to the hotel said the receptionist would ask the cleaning department. But until now there has been no news. We are disappointed ..

Dear Marcelino We are sorry to hear about the lost of your daughter's doll. As we mentioned it to you and to your wife if the housekeeping would have found it they would have brought it to us and we would have contacted you as agreed per phone conversation. Unfortunately no doll has been found in our establishment. We wish you a pleasant evening and we hope to welcome you soon again in one of our worldwide Accor Hotels. With kind regards ibis budget hotel pratteln

Mr

Customer review rating 4.1/5

Gino S. Solo - 26/10/2019 Confirmed reviews ALL

Heating wasn’t working I spoke to reception but really didn’t care

Dear Mr s. We are sorry to hear that you did not experienced a better stay in our hotel but as we aim to explain and to show to you how to use the heating central station as well as the air conditioning in your room it seems that unfortunately our explanations have not been properly understood. Regarding your comment, let us please remind you that as our hotel was fully booked during your stay we offer you an electric heater to plug in your room in order to get the room temperature pleasant but you denied our help. Nevertheless we wish a wonderful weekend and and nice and pleasant fall season. With our sincerest regards ibis budget hotel pratteln

Very friendly staff and very helpful

Customer review rating 4.1/5

Alex L. Couples - 17/10/2019 Confirmed reviews ALL

We broke down en route to the UK just passing through Basel, so needed somewhere to stay while the problem was being checked out. We have stayed at other Ibis budget hotels, so finding this one we were pleased to do so. The staff were unfailingly courteous and helpful, really friendly - and when we found that our vehicle could not be repaired, they helped advise how to reach the airport with public transport. We were treated very well and everyone was so friendly. Many thanks.

Dear Alexander We do appreciate very much your comments regarding your stay at the ibis budget Basel Pratteln. It is always a pleasure to receive positive feedback. We will share your comments with our team. This feedback will be an nice encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely ibis budget hotel basel pratteln

Friendly receptionists and good comfort.

Customer review rating 4.1/5

Anonymous Business - 17/10/2019 Confirmed reviews ALL

Over all a nice stay at Ibis Budget. Only things irritating me, there was no electronic socket besides the bed, and the shower was in a separate part of the room.

Dear STEPHAN Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. With kind regards Your ibis budget hotel basel pratteln team

As always

Customer review rating 4.1/5

Anonymous Solo - 10/10/2019 Confirmed reviews ALL

a bed to sleep in

Dear Anders Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! With kind regards your ibis budget pratteln team

Wonderful

Customer review rating 4.1/5

Madjohnshaft Solo - 08/10/2019 Confirmed reviews ALL

Stay for the nearby Z7. Wonderful staff, very helpful!

Dear Paul We do appreciate very much your comments regarding your stay at the ibis budget Basel Pratteln. It is always a pleasure to receive positive and nice feedback! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Take care! With best regards Your ibis budget hotel Pratteln team
Customer review rating 4.1/5

Anonymous Solo - 28/09/2019 Confirmed reviews ALL

excellent location. Checking in was simple - Pavel was on reception and extremely helpful

Dear MARK Thank you so much for your comments regarding your stay at the ibis budget Basel Pratteln. It is always a pleasure to receive positive feedback. We will share your comments with our team and for sure we will forward it to Pavel as well. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours sincerely ibis budget hotel pratteln team

A bit tooooo Budget

Customer review rating 4.1/5

Anonymous Couples - 25/09/2019 Confirmed reviews ALL

Could not open a case without blocking the door. Not the place to spend 7 days.

Dear Sir Thank you for taking the time to tell us about your experience at the ibis budget Basel Pratteln. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future in another of our establishments. We wish you a good and wonderful weekend. Yours sincerely ibis budget hotel pratteln team
Customer review rating 4.1/5

Dragan Couples - 18/09/2019 Confirmed reviews ALL

Staying in your hotel was just ok, nothing more, nothing less. Comparing with other hotels of your branch, this one is outdated and you should consider some renovation work. Apart from that, I find outrageous to charge parking for the guests 10 CHF in such middle-of-nowhere location. That was not friendly gesture at all, and specially it was not indicated previously.

Dear Dragan Thank you for taking the time to share your feedback. Regarding the CHF 10.- parking fee we are sorry to hear that it has not been mentioned to you at the time you booked. We will inform the hotel management. Nevertheless we hope to welcome you back to our hotel very soon! Yours sincerely ibis budget hotel pratteln

good location to spend a night if you are travelling

Customer review rating 4.1/5

Paolo Couples - 09/09/2019 Confirmed reviews ALL

everything was ok

Dear PAOLO , We very much appreciate your comments regarding your stay at the ibis budget Basel Pratteln. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Fine hotel

Customer review rating 4.1/5

Randy Families - 02/09/2019 Confirmed reviews ALL

Hotel was nice, well situated near the highway. Perfect place for a night break before continuing our trip to Italy. Great service to have free public transport from the hotel to Basel Centre, after paying tourist tax. That made us enjoy the city of Basel as well. Fine rooms, enough space for two. Neat, clean, cousy.

Dear Guest Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Yours sincerely ibis budget hotel pratteln

Budget label and accommodation but not budget price

Customer review rating 4.1/5

Rob Families - 26/08/2019 Confirmed reviews ALL

Good staff but high price for budget hotel

Dear ROBERT Thank you for taking the time to tell us about your experience at the ibis budget Basel Pratteln. We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Yours sincerely ibis budget hotel pratteln team
Customer review rating 4.1/5

Anonymous Families - 23/07/2019 Confirmed reviews ALL

Quitly ok

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