Sofitel Agadir Thalassa sea & spa 5 stars

Customer review rating (ALL Rating) 4.3/5 804 reviews

Sofitel Agadir Thalassa sea & spa - Image 1
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Sofitel Agadir Thalassa sea & spa - Image 3
Sofitel Agadir Thalassa sea & spa - Image 4
Baie des Palmiers, Cité Founty P5, Secteur touristique, 80010 AGADIR, Morocco

Description

Hotel extras

  • A fully renovated hotel in a modern and elegant setting inspired by the sea

  • Exclusive thalassotherapy combining traditional and marine treatments

  • Private beach, water sports and leisure: balancing relaxation and vitality

  • Kids Villa: A fun and secure haven specially designed for your little ones

  • EV charging stations for the convenience of eco-conscious travelers

Our accommodation(s)

Hotel location

Sofitel Agadir Thalassa sea & spa

Baie des Palmiers, Cité Founty P5, Secteur touristique
80010 AGADIR
Morocco

GPS:30.3927, -9.597191

Telephone
Fax +212 5283-88001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  804 reviews

Customer review rating 0.5/5

Pramila S. Families - Confirmed reviews ALL

A beautiful resort, however an experience spoilt by a very unpleasant interaction with a member of reception staff. Lack of towels, slow service, ant infestation and leaking air conditioning which is considered hazardous- not the experience we expected at a 5 star resort and not what we’re used to. No regard for food allergies - I was served cheese twice even after specifically asking for it to be left out of my meal.

Customer review rating 1.0/5

Lisa S. Couples - Confirmed reviews ALL

Having stayed at multiple 5 star hotels around the world, this is by far the worst experience I have ever had. Reception is like a scene out of Faulty Towers - rooms are certainly not luxurious, food is very basic, pools are not heated. Having checked out of the Fairmont Taghazout prior to staying here, the two hotels are not comparable in anyway. The Sofitel is commanding a price tag that does not behold the standard of service, rooms or food quality on offer. I would rate the hotel a basic standard 4 star.

Dear Mrs. S., Thank you for taking the time to share your feedback following your recent stay with us. We are truly sorry to read that your experience did not meet your expectations, especially after your stays in other five-star properties. Please accept our sincere apologies for the inconveniences you encountered regarding the reception experience, room standards, food quality, and pool temperature. Your comments are extremely important to us, and we regret that we were not able to deliver the level of service and excellence that we strive to provide. We also understand your comparison and are genuinely disappointed that we did not match your expectations on this occasion. Please rest assured that your feedback has been shared with the relevant teams, and we are taking it seriously as part of our ongoing efforts to improve both our service and guest experience. We truly hope you might give us another opportunity in the future to restore your confidence in our hotel. The Sofitel Agadir Thalassa Sea & Spa Team

Customer review rating 5.0/5

Closs W. Solo - Confirmed reviews ALL

Good food, phantastic garden architecture, clean, IFTA dinners in the marcet excellent idea - authentic for Morocco; Very good music in the restaurants, sometimes to loud/ noisy during dinner, it's background music! Nevertheless excellent artists! Not so good: ...beach not clean, bad maintenance, diappointing for the agadir beach, partly messy no more sand beach but full of stones...city of agadir do not make a good job! ...staffs and food in the beach restaurant " not always good"

Dear Mr. W. Closs, Thank you very much for taking the time to share your detailed feedback following your stay with us. We are delighted to read that you enjoyed our food, the garden architecture, the cleanliness, as well as the Iftar dinners at the market, which indeed aim to offer an authentic Moroccan experience. It is also a pleasure to know that you appreciated the music and the talent of our artists. We truly appreciate your constructive remarks regarding the volume of the music, and we will certainly take this into consideration to ensure a more comfortable dining atmosphere. We are, however, sorry to learn about your disappointment concerning the beach conditions and your experience at the beach restaurant. Please note that the beach is a public area maintained by the city; nevertheless, we fully understand your expectations and regret the inconvenience caused. Regarding the beach restaurant, your comments have been shared with the concerned team to ensure improvements in both service and food quality. We sincerely hope to have the opportunity to welcome you back for an even more enjoyable stay. The Sofitel Agadir Thalassa Sea & Spa Team

Customer review rating 3.0/5

Heather F. L. Couples - Confirmed reviews ALL

We expected a 5* resort. Using international 5* standards. The resort hotel and grounds are well presented and the hotel rooms/suites fairly well maintained. The food was without exception excellent. But, the overall service in all areas of the resort is inconsistent. Supervisors and managers are visible but clearly ineffectual. Some staff go above and beyond to provide the expected service - notably Mustafa in housekeeping, Amazouz in pool bar, Badr and Hicham in Le Market. A 5* establishment should have seamless consistent service throughout, with any issues promptly and effectively addressed. Arrival - we checked in online 24 hours + prior to arrival, confirming our arrival window, with agreement for non feather bedding. Suite wasn't ready, we were directed to Le Market - closed. We wanted to rest in the shade and have a drink - may as well have well have asked for the moon. We finally found help and Amazouz helped us. The 'manager' of the pool bar was surly, not interested in assisting guests start their trip well, thank goodness his staff do not have the same poor attitude. Housekeeping - bins not emptied for us arriving, non feather bedding ignored the mattress topper (for allergy reasons this is serious), sometimes towels and pods were replenished, other times not. Pool service - no supply of towels for guests to access, and no clean towels available without a long (30 mins +) wait if one arrived at the pool after 11 am. Some waiters (see above) went above and beyond to assist, others strolled about without a care in the world. Le Market - breakfast - hit and miss as to if one got an order taken for drinks, or plates cleared. Each dish in a buffet should have its own serving tongs / spoons to limit cross contamination. There was at best 1 between 4 dishes. Le Market - dinner - the same lack of serving utensils applied at dinner. I asked the hostess to provide me with an additional set - she took the one set and washed them! An appalling representation of the lack of attention to detail which is a pre requisite for a true world standard 5*. Le Plage - service was more consistent - a relief.

Dear Ms. F. L., Thank you very much for taking the time to share your detailed feedback following your stay with us. We are delighted to hear that you enjoyed our resort grounds, rooms, and especially our food, and we greatly appreciate your recognition of team members such as Mustafa, Amazouz, Badr, and Hicham, who went above and beyond to provide exceptional service. Your kind words will be shared with them, as they are a true motivation for the team. At the same time, we sincerely apologize for the inconsistencies you experienced in service across the resort. We are particularly sorry for the issues you encountered during your arrival, with housekeeping, pool services, and at Le Market restaurant. Your feedback regarding bedding, towel availability, serving utensils, and attention to detail is taken very seriously, as it does not meet the high standards we strive to uphold as a five-star resort. Please rest assured that your comments have been shared with the respective departments, and we are taking immediate measures to address these concerns, improve training, and ensure a seamless and consistent guest experience in the future. We truly value your honest feedback, and we hope to have the opportunity to welcome you back and provide you with the flawless experience that reflects the world-class standard you rightfully expect. The Sofitel Agadir Thalassa Sea & Spa Team

Customer review rating 0.5/5

Safdar A. Families - Confirmed reviews ALL

Absolutely awful - front staff not helpful . My family ended up very ill whilst staying at this hotel

Dear Mr. A., Thank you for taking the time to share your feedback. We are deeply sorry to hear about the difficulties you and your family experienced during your stay, and we sincerely apologize for the impact this had on your holiday. Please know that your concerns regarding the front desk service and your family’s illness are taken very seriously. Your comments have been shared with the relevant teams, as we are committed to addressing these issues and improving our guest experience. We truly regret that we did not meet your expectations on this occasion. Should you wish to discuss this matter further, please do not hesitate to contact us directly. The Sofitel Agadir Thalassa Sea & Spa Team

Other web-users rate our hotel

  • 412 reviews 8.8/10 Location
  • 513 reviews 7.4/10 Room
  • 1,034 reviews 7.8/10 Service
  • 9 reviews 2.4/10 WiFi
  • 362 reviews 8.9/10 Amenities
  • 273 reviews 8.9/10 Pool
  • 235 reviews 8.4/10 Beach
  • 222 reviews 9.4/10 Breakfast

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