Sofitel Agadir Thalassa sea & spa 5 stars

Customer review rating (ALL Rating) 4.4/5 949 reviews

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Description

Hotel extras

  • A fully renovated hotel with modern and elegant ocean-inspired setting

  • Exclusive thalassotherapy center: traditional treatments, marine therapies.

  • Private beach, water sports and other activities for relaxation and fun

  • Kids villa, a fun and safe space for your little ones

  • Electric charging stations to meet the needs of eco-conscious travelers

Our accommodation(s)

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Room 1

Hotel location

Sofitel Agadir Thalassa sea & spa

Baie des Palmiers, Cité Founty P5, Secteur touristique
80010 AGADIR
Morocco

GPS:30.3927, -9.597191

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  949 reviews

Customer review rating 3.0/5

Sara I. Families - Confirmed reviews ALL

Dear Sarah, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Sofitel Agadir Thalassa Sea & Spa

Customer review rating 0.5/5

Usman K. Families - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your detailed feedback with us. We sincerely regret to learn that your experience did not meet your expectations. We are truly sorry for the inconveniences you encountered during your stay, particularly regarding the hot water issue, the restaurant experience, and the concerns you raised with our team. We understand how disappointing these situations must have been, especially while travelling with your family. Please be assured that your comments regarding the service provided, the handling of your requests, and the communication with our team have been taken seriously and shared with the relevant departments for review and improvement. Providing a high level of service and ensuring that our guests feel listened to and cared for are among our top priorities. We regret that we did not meet these standards during your stay and we appreciate you bringing these matters to our attention. We hope to have the opportunity to welcome you again in the future and provide you with the exceptional experience that you should expect from our hotel. Sofitel Thalassa sea & spa

Customer review rating 4.0/5

Steve B. Couples - Confirmed reviews ALL

Monsieur B., Nous vous remercions pour vos commentaires suite à votre séjour à Sofitel Agadir Thalassa sea & spa. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame/ Monsieur, en l’expression de nos sentiments les meilleurs. Sofitel Agadir Thalassa Sea & Spa

Customer review rating 3.5/5

Rui T. Couples - Confirmed reviews ALL

Cher Monsieur T., Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour à Sofitel Agadir Thalassa sea & spa. Nous sommes désolés que le service et la prestation n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses. Les hôtels Sofitel Hotels & Resorts sont désireux de vous offrir la meilleure qualité de service pour vos séjours ; par conséquent, votre avis est très précieux. Soyez assuré(e) que les mesures nécessaires seront mises en oeuvre afin d’améliorer la qualité des prestations évoquées. De nouveau, nous vous remercions pour vos commentaires et espérons regagner votre confiance lors d’un prochain séjour. Dans l’attente de vous accueillir prochainement, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs. Sofitel Agadir Thalassa Sea & Spa

Customer review rating 3.5/5

Asif H. Friends - Confirmed reviews ALL

Dear Mr Asif, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Sofitel Agadir Thalassa Sea & Spa

Other web-users rate our hotel

  • 421 reviews 8.9/10 Location
  • 523 reviews 7.5/10 Room
  • 1,052 reviews 7.8/10 Service
  • 287 reviews 8.9/10 Pool
  • 243 reviews 8.9/10 Beach
  • 239 reviews 9/10 Breakfast
  • 200 reviews 7.9/10 Wellness Area
  • 191 reviews 7.1/10 Cleanliness

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