Sofitel Agadir Thalassa sea & spa 5 stars

Customer review rating (ALL Rating) 4.4/5 717 reviews

Sofitel Agadir Thalassa sea & spa - Image 1
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Sofitel Agadir Thalassa sea & spa - Image 3
Sofitel Agadir Thalassa sea & spa - Image 4
Baie des Palmiers, Cité Founty P5, Secteur touristique, 80010 AGADIR, Morocco

Description

Hotel extras

  • Overlooking the ocean with private beach

  • Thalassotherapy institute: long and short treatments, including slimming

  • Also available: Iyashi Dome, Watermass, Thalassa Sea & Skin products

  • Car park and free WiFi

  • Daily well-being program: yoga, cross-training and fitness boxing

Our accommodation(s)

Hotel location

Sofitel Agadir Thalassa sea & spa

Baie des Palmiers, Cité Founty P5, Secteur touristique
80010 AGADIR
Morocco

GPS:30.3927, -9.597191

Telephone
Fax +212 5283-88001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  717 reviews

Customer review rating 5.0/5

Fabien M. Couples - Confirmed reviews ALL

a week in heaven, the managers and their team really took care of us, we enjoyed the food and restaurants so much ! we love the spa and the massages we had too

Customer review rating 3.0/5

Barry D. Couples - Confirmed reviews ALL

Had to change room 3 times

Customer review rating 3.5/5

Mihai S. Couples - Confirmed reviews ALL

Our stay at Sofitel Agadir Thalassa Sea & Spa was uneven and did not fully meet expectations for a 5-stars hotel. Negatives: Pre-stay communication was slow and required several reminders, especially regarding New Year’s Eve and concierge requests. Despite having a confirmed New Year’s Eve restaurant reservation (by e-mail), it was ignored upon arrival, which negatively impacted the start of our holiday (even though it was eventually resolved). Housekeeping needs improvement: ants were constantly present in the room and bathroom, and we observed pillows being placed on the floor during cleaning service. I believe this is unacceptable at this level. Communication with some staff was difficult even in English or French. The hammam did not appear properly maintained, on-site activities were limited (particularly during bad weather) and Accor status was not acknowledged at all. Positives: The gardens are stunning and very well maintained. Some staff members, especially in the restaurant, genuinely tried their best and provided good service. Spa treatments were very good and also some of the spa facilities were appreciated. Overall: A hotel with strong potential, but service consistency, cleanliness, communication and guest recognition must improve to truly reflect the Sofitel brand.

Dear Mihai S., Thank you for taking the time to tell us about your experience at the Sofitel Agadir Thalassa sea & spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sofitel Agadir Thalassa Sea & Spa

Customer review rating 5.0/5

Bruno G. Couples - Confirmed reviews ALL

Staff was extremely courteous and helpful. Breakfast was outstanding. Garden and swimming pools, an haven for relaxation

Dear Bruno G., We very much appreciate your comments regarding your stay at the Sofitel Agadir Thalassa sea & spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sofitel Agadir Thalassa Sea & Spa

Customer review rating 3.5/5

Hakima L. Families - Confirmed reviews ALL

Great experience with the professionalism of the staff, warm welcoming at breakfast and cleaning team… Down side, bed, mattress uncomfortable, sofa bed as well. Furniture average, bath robe and towels old looking.

Dear Hakima L., We very much appreciate your comments regarding your stay at the Sofitel Agadir Thalassa sea & spa. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sofitel Agadir Thalassa Sea & Spa

Other web-users rate our hotel

  • 393 reviews 8.9/10 Location
  • 489 reviews 7.2/10 Room
  • 993 reviews 7.9/10 Service
  • 9 reviews 4.8/10 WiFi
  • 254 reviews 9/10 Pool
  • 222 reviews 8.7/10 Beach
  • 209 reviews 9.1/10 Breakfast
  • 172 reviews 6.6/10 Cleanliness

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