Mercure Sao Paulo Paulista

Took this hotel for a business trip instead of the Radisson Paulista(cheaper and includes in base rate breakfast) Had to pay a full day (Radisson just charge half!) just because I came from an international flight early in the morning… Got a nice room but that DOES NOT HAVE A WORKING WI-FI!!! Have been asking the hotel 4(!) times and still is not working. I need to work, so I am obliged to use my international roaming. Nobody from hotel takes responsibility, they just hand this issue to maintenance department and the maintenance to the It support, back and forth. Today, after my 4th complaint, reception promised that somebody will come to re-check the apartment (first time was last night) , but still no one has come … this is a joke for such a hotel. So If you really need to work or have to use Wi-Fi in the room, skip this hotel, take the Radisson a couple of blocks away. I will also inform my company who has an agreement with this lousy chain.

This hotel is my favorite. The staff is so welcoming and accommodating, I’m greeted with a smile by every staff member I come across with. The rooms are clean and quite. The food in the restaurant and room service are great. Can’t say enough about the staff. Thank you.

Although it is not a bad hotel, I think the stay could have been more optimal. My coworker did not have air conditioning in her room, and non iron available. The elevator did not recognize the room cards and we had to go down to the reception, many times to validate them.

The attention in all areas of the hotel was excellent, from the reception, the service people and the restaurant. The room is equipped with all the items for a business trip and is very comfortable. Recommended breakfast, a great variety every day.

The Mercure São Paulo Paulista is a great hotel near all of the action on Paulista Avenue. A fabulous value for its wonderful location, clean and comfortable rooms with an attentive staff. The property has good security in this quiet part of Bela Vista. Easy and safe walk to subway stations and several historic sites in the Paulista area. I plan to stay here again when I return on my next trip to São Paulo. Thanks again to its staff for making my stay pleasant and memorable!