Mercure Sao Paulo Jardins Hotel

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Mercure Sao Paulo Jardins Hotel 4 estrelas

Classificação clientes Avis (Classificação ALL) 4.3/5 1.323 comentários

Hotel ALLSAFE. Aprovado

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Descrição

Extras do hotel

  • Crianças de até 11 anos se hospedam gratuitamente

  • Somos pet friendly! Consulte as condições com a nossa equipe!

  • Estamos a menos de 2km de importantes hospitais como Sirio Libanes e Nove de Julho

  • À 500 metros da Avenida Paulista. Apenas 5 minutos caminhando!

  • 30 minutos de carro até o Aeroporto de São Paulo - Congonhas

Este hotel participa do Planet 21 e atua em favor da Hospitalidade Positiva.

Localização do hotel

Mercure Sao Paulo Jardins Hotel

Alameda Itu 1151, At Rua Augusta, JARDINS
01421001 SAO PAULO
Brasil

Telefone +55 11 3089-7555

Fax +55 11 3064-3675

E-mail de contato

  • METRO:  linha 2 - verde CONSOLAÇÃO

  • De avião

    AEROPORTO DE CONGONHAS A 13 km / 8,08 milhas

  • De avião

    AEROPORTO INTERNAC. GUARULHOS A 33 km / 20,51 milhas

  • De carro

    MARGINAL TIETE A 15 km / 9,32 milhas

GPS:-23.561432, -46.662891

Serviços de hotéis

Check-in a partir das - Check out até as

Em resumo
No local
  • Piscina
  • Estacionamento
  • Restaurante
  • Hotel com acesso para cadeira de rodas
  • Bem-estar
  • Ar condicionado
  • Wi-Fi
  • Café da manhã
  • Bar
  • Salas de reunião

AUGUSTA CAFÉ

Localizado no bairro mais elegante de São Paulo, a atmosfera acolhedora do restaurante Augusta Café oferece um ambiente íntimo e elegante para reuniões profissionais, encontro com amigos ou refeições saudáveis e saborosas.

Nossas acomodações

Dispomos de quartos de diferentes categorias que possuem a mesma elegância e simplicidade, mas que oferecem diferentes experiências. Opte pelo conforto dos quartos Standard ou experimente a sofisticação do apartamento Privilege com detalhes exclusivos.

Avaliações dos nossos hóspedes

Avaliações dos nossos hóspedes para
Mercure Sao Paulo Jardins Hotel

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL  4.3/5  1.323 comentários

Classificação no TripAdvisor  4.0/5  1.733 comentários

Pleasant hotel in one of the best neighborhoods in São Paulo

Classificação TripAdvisor 4.0/5

Guillermopm Negócios - Avaliação certificada TripAdvisor

Comfortable room with comfortable bed. To improve, there is a lack of a plug near the bed to be able to charge the phone that we all use as an alarm clock at the same time. The only outlet to plug in was far, not even next to the desk to plug in the computer and it was not well installed, sometimes it worked and sometimes it did not work (room 1105)

Good location and very comfortable room but...

Classificação TripAdvisor 4.0/5

zefe2013 Avaliação certificada TripAdvisor

Very well located in the City of São Paulo and room is very comfortable but hotel staff employees have much to learn. Staff should be concerned to solve clients' demands not only problems of the hotel.

Hi zefe2013, Thank you for taking the time to tell us about your experience at Mercure SP Jardins. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure we strive to provide our guests the best service and products with the best quality. I hope we have another chance to have you staying with us, I will look after your reservation myself. Regards, General Manager Mercure P Jardins

Good location, Horrible staff

Classificação TripAdvisor 2.0/5

Rodrigo H Negócios - Avaliação certificada TripAdvisor

Excellent location. Hotel is good. Staff is very impolite and not trained. Will never come back. Being part of Accor Group I expected better. Had problems with room Noise, staff acted horribly about it. General manager didn’t even care to hear about it.

Dear X5370RTrodrigol, Thank you for sending us your feedback regarding your last stay. I did follow up the case myself, please accept my sincere apologies. At the Mercure we strive to provide our guests the best service and products with the best quality. I hope we have another chance to have you staying with us, I will look after your reservation myself. Regards, General Manager Mercure SP Jardins

Consistently good

Classificação TripAdvisor 4.0/5

ss0fthew0rld Avaliação certificada TripAdvisor

The one thing about this hotel is that you get what you pay, staff at the restaurant and bar are excellent, front seat need some training in the way they handle issues. Housekeeping is very good. I will highly recommend this property. Only two blocks from main shopping area. Be back soon.

Dear guest, Thank you for evaluating our hotel, we are very happy to know that our staff, location and cleanliness have contributed to your positive evaluation. We hope to see you again when you return to São Paulo. Best Regards

Sao Paulo Trip

Classificação TripAdvisor 5.0/5

fhomemdemelo Negócios - Avaliação certificada TripAdvisor

Congrats for the team - Josi always attent for details and how to surprise the guests . With a very central and good location this hotel could be a good choice for business trips . Hotel started to have a room renovation

We are pleased to receive your compliments. We are pleased to hear that the care of our collaborator Josy has been one of the differentials in your hosting. Your satisfaction is the best reward for our employees who work daily to provide you with impeccable service. We look forward to welcoming you again. Mercure SP Jardins

Excellent staff, exempt for the young male waiter at the restaurant.

Classificação TripAdvisor 4.0/5

ss0fthew0rld Friends getaway - Avaliação certificada TripAdvisor

May not be the best location, but this 3 star hotel is run like a five star property, you can tell the quality of the management team. Everything in the room works not like the other Mercure’s in the São Paulo, Belo Horizonte and Recife is the worst of all the hotels in the Accor portafolio.

Thank you for your comments about your stay at the Mercure Hotel Sao Paulo Jardins. We were pleased to receive your compliments. We'll be sure to share your comments with all our staff. Your satisfaction is a motivating factor for our employees to work daily to provide impeccable service. We hope to see you soon, please accept our best regards.

Wonderful

Classificação TripAdvisor 5.0/5

Venture05527757870 Friends getaway - Avaliação certificada TripAdvisor

I had a wonferful stay at Mercure Jardins. The crew was fantastic. Professional and they are all very kind. Breakfast are delicious! humm.. everything well done. And the hotel is too closed some of the famous Sao Paulo's address. Museums and restaurants and mall and the famous Paulisa Avenue, the heart of Sampa!

We very much appreciate your comments regarding your stay at the Mercure São Paulo Jardins Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Very nice stay

Classificação TripAdvisor 4.0/5

daniel44_13 Negócios - Avaliação certificada TripAdvisor

Very nice location,very good hotel even if some rooms older,frienfly and helpful staff,excellent breakfast, good restaurant at reasonable price compared to some other places in Jardins.I recommend this hotel!

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

BEST QUALITY VALUE IN THE JARDINS AREA

Classificação TripAdvisor 4.0/5

snowy8888 Couples - Avaliação certificada TripAdvisor

This hotel is not big but has adequate facilities to match the more costly peers Staff well managed and language skills equal to the best Room adequately equipped and comfortable great shower but no milk for morning coffee Breakfast 7.5 out of 10 but extra charge for boutique coffee

Agradecemos que tenha nos avaliado no seguimento da sua estada no Mercure Hotel São Paulo Jardins. Foi com prazer que recebemos as suas felicitações. Não deixaremos de partilhar os seus comentários com toda a equipe . A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para lhe prestar um serviço irrepreensível. Na expectativa de o acolher de novo, queira aceitar os nossos melhores cumprimentos.

Nice stay in Mercure Sao Paulo Jardins

Classificação TripAdvisor 4.0/5

Stockholm_Sweden_Ari Couples - Avaliação certificada TripAdvisor

We stayed two nights in this hotel. It is very well located in Jardins close to good restaurants and shopping possibilities. The best part of this hotel is the very friendly and service minded personnel. They were always there to help you and to secure that everything was fine during our stay. Congratulaions and thank you very much for this excellent service.

We appreciate your feedback on our services. We are delighted to receive your congratulations. We will not fail to share your comments with the entire team. Your satisfaction is the best reward for our employees who work daily to provide you an impeccable service. We look forward to receiving you again. Mercure SP Jardins

Top Quality

Classificação TripAdvisor 5.0/5

ezymna Negócios - Avaliação certificada TripAdvisor

perfect place to stay for a business trip. I have been at this place a lot of times already and I am everytime surprised about the outstanding service. Breakfast is also very good. A lot of variety to choose from.

Dear Mr. , We appreciate your feedback on our services. We are delighted to receive your congratulations. We will not fail to share your comments with the entire team. Your satisfaction is the best reward for our employees who work daily to provide you an impeccable service. We look forward to receiving you again. Mercure SP Jardins

Great all around

Classificação TripAdvisor 5.0/5

jamesgT7543IO Negócios - Avaliação certificada TripAdvisor

Excellent hotel for our conference business. Staff are friendly and helpful, restaurant is very good, and the small bar area was perfect for meeting colleagues for a night cap. Wifi works well and is hassle free. Rooms are nice and up to business class standards. Only complaint: the elevator security cards are a bit tricky to use and the doors close too quickly.

We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Jardins Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Efficient & very functional, Great location

Classificação TripAdvisor 4.0/5

dr_paz Couples - Avaliação certificada TripAdvisor

We enjoyed our stay here for 4 nights. Comfortable and spacious squared rooms with plenty of windows, very comfortable beds and pillows, wifi worked great, A/C worked great, nice hot water. We especially liked the heated indoor pool with an outdoor terrace area and the clean gym. Lobby is very modest but there is also a nice upstairs lounge area adjacent to the pool/workout room. We ordered room service twice- first night food was great, second time not so good. We would definately stay here again!

Dear Mr On behalf of all our staff I would like to express our gratitude for the choice of Mercure Hotel São Paulo Jardins and for the time it has made available to us to leave us your comments. All your information is very valuable as it will help us to offer an even better service in the future. We will be fully available on your next trip to São Paulo. Best regards

Good hotel

Classificação TripAdvisor 4.0/5

T_Carvalho Negócios - Avaliação certificada TripAdvisor

Good for business and good for tourist. The facilities and the location are great. The wine menu is not great, but it is fair. The food menu is not fantastic, but it is fair. If I had to say something bad about the hotel, I would point out the uniform of the front desk staff (for males). It looks cheap. It would be better without the jacket.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Average Experience

Classificação TripAdvisor 3.0/5

AAATim Couples - Avaliação certificada TripAdvisor

The hotel is in a good location within the Jardin district close to the main high street - Paulister. The hotel was clean and beds comfortable and bedroom was of a good size. The bar area was poor and really not existent. swimming pool was small but functional. Staff not really personable but were efficient.

Mercure hotels always want to provide the best service quality in their stays; By consequent, your opinion is important to us. We assure you that the necessary measures to improve the quality of services that referred to us will be taken. Again, we appreciate your comments and hope to regain your confidence at a future stay. In anticipation of the (a) host briefly, please accept our best wishes

very good

Classificação TripAdvisor 4.0/5

Zildo P Solo travel - Avaliação certificada TripAdvisor

The location is excellent , attentive and courteous staff , very good nstalações . Also usually staying at mercure Alameda, which already includes the cafe in the morning daily . The two are equivalent . Certainly recommend this hotel and the mercure Alameda

Obrigado por avaliar nosso hotel! Estamos contentes que você tenha apreciado sua estada e esperamos vê-lo novamente em breve. Atenciosamente,

excellent choice

Classificação TripAdvisor 5.0/5

633souza Negócios - Avaliação certificada TripAdvisor

I need to go to São Paulo once a month to work. I always choose this hotel because your excellent location and good service. Furthermore, the price of the stay is very attractive. in a nut shell, I Irecommend it in your stay in São Paulo.

We appreciate your feedback following your stay at the Mercure Sao Paulo Jardins Hotel. It was pleased to receive their congratulations. Not fail to share their comments with the whole team. Your satisfaction is the best reward for our employees who work daily to provide you with impeccable service. In anticipation of the (a) welcome again, please accept our best regards

Stay in Sao Paulo

Classificação TripAdvisor 4.0/5

Ernst4000 Negócios - Avaliação certificada TripAdvisor

Good location 3 blocks from Av. Paulista, a lot of restarurants, shops in the surrounding, also Metro sttaion close, safe area. Good breakfast buffet, nice staff, comfortable rooms with a lot of space.

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Sao Paulo Jardins Hotel. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Under Expectation - Abaixo da Expectativa

Classificação TripAdvisor 2.0/5

Joseca22monteiro Negócios - Avaliação certificada TripAdvisor

My reservations was not honored under the excuse that the "rooms had technical problems", BOTH! OVERBOOKING? Nobody apologize for that and we were transferred to another Mercure, absolutely inconvenient for us in terms of location, environment, etc. Despite the fact that my reservation was made in advance (and also we had been charged at the moment of the reservation) no one called us to inform the problem. We arrived in the evening, very tired after many hours traveling and was obliged to move to another side of town. This is lack of consideration. NOT STAYNG AT MERCURE ANYMORE!

Good location, but not for travelling on business

Classificação TripAdvisor 3.0/5

Bernard_Bxl Solo travel - Avaliação certificada TripAdvisor

The hotel is located in a poshy quarter of the city. The hotel is below the standards of the Mercure brand in Europe: long waiting time at the desk and incompetent staff, small rooms. I only paid 200 BR$ (week-end offer), but it did not worth much more. Standard price of 1.270 BR$ is a joke.

Thank you for taking the time to tell us about your experience at the Mercure Sao Paulo Jardins Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

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