ibis Amsterdam City West 3 stars

Customer review rating (ALL Rating) 4.1/5 954 reviews

Best price
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Transformatorweg 36, 1014 AK AMSTERDAM, Netherlands

Description

Hotel extras

  • Easy connection to the city centre of Amsterdam

  • Downtown is easy to reach by bicycle, bus and metro

  • Free parking on weekends on the street, affordable during the week

  • 24/7 reception and refreshments

  • Bar and snacks 7 days a week, Monday until Friday Ibis Kitchen a la carte restaurant

Our accommodation(s)

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Hotel location

ibis Amsterdam City West

Transformatorweg 36
1014 AK AMSTERDAM
Netherlands

GPS:52.39218, 4.84982

Telephone
Fax +31 20 581 1112

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • 100% Non Smoking Property
Near the property
  • Car park

IBIS KITCHEN

In the evening, the Cafe offers a themed approach to dining, with themes varying from one Ibis to another. Sit down, enjoy a drink or a bite to eat in a nice, friendly place. What could be simpler.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.1/5  954 reviews

TripAdvisor Rating  4.0/5  1,973 reviews

Great location handy for the bus into centre

Customer review rating 4.0/5

Peter R. Couples - Confirmed reviews ALL

Very basic rooms with no tea or coffee making facilities, no hooks to put coats. Staying 3 nights there were insufficient hangers for 2 people. Overall a clean quiet location, staff were helpful. But €18 for a breakfast, wow!

Dear Peter, Thank you for taking the time to provide us with your feedback. We are glad to hear that you found our location convenient and appreciated the helpfulness of our staff. We apologize for the inconveniences you experienced during your stay. While our business rooms are equipped with coffee-making facilities. We will work on ensuring that all guests are made aware of this amenity upon check-in. Your suggestions regarding additional hooks for coats and more hangers are very valuable to us. We understand how these small additions can enhance the comfort of our guests, and we will look into making these improvements. In the meantime, if you ever need extra hangers or hooks during your stay, please do not hesitate to contact our reception desk, and we will be happy to assist you. While we do try to keep our prices competitive, these are influenced by demand and availability. We regret that our rate did not completely meet your expectations on this occasion and have noted your comments. Thank you once again for your constructive comments. We strive to improve with each guest’s feedback and hope to have the opportunity to welcome you back in the future for a more enjoyable We have taken note of your remarks and will be taking them into consideration. We are looking forward to welcoming you again. All the best! Hilal Kocatepe - Operations Supervisor

Good stay

Customer review rating 4.5/5

Miguel Families - Confirmed reviews ALL

Overall good experience, the only issue is that I asked for sofa bed and they do not have this option anymore and this is not mentioned in their website

Dear Miguel, Thank you for taking the time to review your stay. We are thrilled to know that your overall experience at ibis Amsterdam City West was positive and met your expectations. However, we apologize for the confusion regarding the availability of sofa beds. We understand the importance of accurate and up-to-date information for our guests' comfort and convenience. To clarify, our rooms are well-appointed with Sweet Beds, and for our business room guests, we offer additional amenities such as tea and coffee facilities. We would like to assure you that we are reviewing our website content to ensure all details are current and accurately reflect our offerings. We are looking forward to welcoming you again. All the best! Hilal Kocatepe - Operations Supervisor

Details

Customer review rating 2.5/5

Ms Business - Confirmed reviews ALL

I believe there is a slight lack of detail throughout all stages of your customer service. From the beginning, I expected the reception staff to be more friendly. The room was okay, but the amount of clutter in the air vents shows that they haven't been cleaned for several months. To turn on the hair and body soap, I had to rotate it toward the shampoo conditioner, making it impossible to use the soap at all. Additionally, there was a nauseous smell coming from the basin. Some of these issues are easy fixes that would make my stay more pleasant. The young lady at the breakfast entrance was great, as was a gentleman at reception (Marcij?).

Dear Guest, Thank you for taking the time to review your stay. We are pleased that the service provided by our colleague at the breakfast entrance and by the gentleman at reception left a positive impression on you. However, we are sorry that your stay did not fully meet your expectations. We understand that cleanliness is a fundamental aspect of a comfortable stay, and we take your comments regarding the air vents and soap dispenser very seriously. We would like to point out that our guests generally appreciate the quality of the service and we take your comment very seriously as we strive to ensure a pleasant stay for every guest. Finally, we are concerned to hear about the smell from the basin and will look into the matter to ensure our high standards are maintained. We are looking forward to welcoming you again. All the best! Hilal Kocatepe - Operations Supervisor

Perfect stay for a group booking

Customer review rating 5.0/5

Eduardo G. Business - Confirmed reviews ALL

The experience was made excellent for our group of over 60 rooms for 3 to 4 nights. The team is a super star, starting from our reservation team (Enny & Marko) and continuing with the Operations and F&B team (Collin and Cindy). Thanks again for hosting us for 7 editions and we will repeat again in a few months!

Dear Eduardo, Thank you for such a great review. We are happy your stay with us was enjoyable. It is always rewarding for our team to be complimented by a guest and encourages us to continue with our efforts. We look forward to a return visit from you in the future. Best wishes, Hilal Kocatepe - Operations Supervisor

Well located

Customer review rating 5.0/5

Chris D. Friends - Confirmed reviews ALL

Great stay, staff friendly and accommodating, will highly recommend this hotel and definitely coming back to visit again soon.

Dear Chris, Thank you for such a great review. It is heartening to hear that your stay at ibis Amsterdam City West was a delightful one. We are thrilled that our strategic location, the warm hospitality of our team, and the quality of our accommodations have contributed to a memorable visit for you. Our staff takes great pride in delivering excellent service, and knowing that their efforts are recognized is truly rewarding. Moreover, we are glad that our location with convenient access to public transportation and proximity to the city center added value to your stay. We look forward to a return visit from you in the future. Best wishes, Hilal Kocatepe - Operations Supervisor

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Other web-users rate our hotel

  • 881 reviews 7.9/10 Location
  • 1,161 reviews 5.8/10 Room
  • 866 reviews 8.3/10 Service
  • 19 reviews 8.1/10 WiFi
  • 507 reviews 6.7/10 Cleanliness
  • 492 reviews 7.2/10 Breakfast
  • 308 reviews 4.8/10 Value
  • 183 reviews 5.3/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.