ibis Guarulhos

there is no black pepper inthe restaurant. This hotel has a lot of international travellers and claims to have an international restaurant but there is no pepper not even sachets and not even available on request.

This is an average IBIS hotel very good for a night rest specially if you are arriving/departing at/from São Paulo International Airport (GRU). And if you have some extra time it is ok to walk to nearby restaurants and cafes. I felt comfortable about sanitary conditions during my show stay,

Because Covid-19 the room should have been i sterilized, with a sign that indicates that. Aldo every room should have a kit with alcohol in a gel, sterilized tissues, so in case of tehguest want to do a extra cleaning. The Frigobar should at least have water, so don't need to go around to pick up some.

There are two very distinctive sides to my review here. The hotel itself was nice, the rooms were good and clean, breakfast and amenities were good, and location and value were great. My negative feedback comes from their policies/enforcement of their policies from their front desk workers. My wife and I arrived at the hotel at 9 PM or so after a 9+ hour flight, plus immigration, etc. at the airport, so a 12+ hour travel day, we were tired. We went to check in and were asked for our passports. I (who booked the room) presented mine and my wife gave them her ID since her passport was at her parents house in Brazil. The front desk worker stated that she needed her passport to be able to check into the room. I mentioned that I booked the room, and she had my passport, so I didn't understand what the issue was. She eventually gave me the key to the room, but said that my own wife could not go up to the room with me until she had a copy of her passport!?! I then noticed a sign behind the front desk that basically mentioned certain illegal activities not being allowed at the hotel. At the end, that is exactly what they treated my wife like, a working girl, not a valued customer. We have traveled ALL over the world, including other places in Brazil and we have NEVER been required for our passports at check in to ANY hotel. Very disappointed in this situation and will not be returning to the Ibis because of it.

Only stayed for a night in between flights. Rooms are pretty standard throughout the Ibis brand, clean, comfortable and great for a short stay to sleep. For a smallish room there was lots of storage space. The shuttle needs to run a little more often, as we waited an hour, however the big bus did feel excessive for only 2 people, and took a while to get through the chaotic traffic of Sao Paulo. Great priced room for a flight connection, would stay again.