there is no black pepper inthe restaurant. This hotel has a lot of international travellers and claims to have an international restaurant but there is no pepper not even sachets and not even available on request.

Because Covid-19 the room should have been i sterilized, with a sign that indicates that. Aldo every room should have a kit with alcohol in a gel, sterilized tissues, so in case of tehguest want to do a extra cleaning. The Frigobar should at least have water, so don't need to go around to pick up some.

This hotel has everything you need but no bells and whistles. I stayed there to be close to the airport and also because I frequently stay in IBIS hotels in different parts of the world. This one is definitely the most basic one I have visited. for example, no glass or drinking water in the room, and not totally clean. Service was great and transport to airport smooth and fast.

I regularly use the IBIS Guarulhos Hotel on my transit from SP state Brazil back to Australia. The Ibis is about 20 minutes in a taxi to the international airport depending on the time of day. The staff are always friendly and the rooms are clean and are very quiet for resting. The restaurant is spacious with a good variety of food available. Good value for money for the transiting passengers. Accor discounts apply.

I've been staying in other Hibis units, so I can compare. Hibis Guarulhos: Hotel well situated, with excellent attendants, but with some bad details: Reception with old and worn furniture, equipment of the room in need of maintenance, for being worn and malfunctioning. First room offered, no conditions of use, because it was smelling of cigarette. Mattress, deformed and old air conditioning, with only 3 speed options and misdirected, as the air bounces off the wall and hits the people in bed, causing cold. Breakfast poor and very expensive for what is offered.