Mercure Guarulhos Aeroporto Hotel 4 estrelas

Classificação clientes Avis 4.3/5 6.440 comentários

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Como funciona?
+ 19 Serviços

Extras do hotel

  • O Mercure é um hotel em São Paulo com piscina e sauna para o seu conforto.

  • Use do transfer para levá-lo ao Aeroporto com conforto e sem correria

  • Distância de 6 minutos até a Avenida Paulo Faccini

  • 7 minutos de carro até a empresa Bauducco

  • 13 minutos até o Aeroporto Internacional de São Paulo - Garulhos

Este hotel participa do Planet 21 e atua em favor da Hospitalidade Positiva.

Localização do hotel

Mercure Guarulhos Aeroporto Hotel

Rua Barao de Maua 450
Centro
GUARULHOS - SP
07012040 guarulhos
brasil

Tel: +551124759988

Fax: (+55)11/24759985

Check-in a partir das 12h00

Check out até as 12h00

  • VIA DUTRA MOTORWAY :  Linha Vermelha e Sentido Guarulhos

  • De avião

    Aeroporto de Guarulhos A null km / null milhas - Transporte pagamento

GPS:-23.473915, -46.531971

Serviços de hotéis

FLORIANO RESTAURANTE

Localizado no Centro de Guarulhos, no Hotel Mercure, com uma variedade de pratos a La Carte, o Restaurante Floriano oferece o melhor da cozinha internacional. Aberto ao público diariamente para café da manhã, almoço e jantar.

Serviços no hotel e nas proximidades

Check-in a partir das - Check out até as

Em resumo

  • Piscina
  • Estacionamento
  • Traslado
  • Restaurante
  • Hotel com acesso para cadeira de rodas
  • Bem-estar
  • Ar condicionado
  • Wi-Fi
  • Café da manhã
  • Salas de reunião
Serviço de buffet
  • Um Restaurante
  • Sem Bar
  • Café da manhã
    • Buffet Custo adicional
  • Serviço de quartos
    • Lanches frios
    • Pratos quentes
Reuniões/Eventos
  • 14 Salas de reunião
  • Centro de negócios
    • Centro comercial com autoatendimento
Acessibilidade
  • Hotel com acesso para cadeira de rodas
Serviços e equipamentos de hotel
  • Informações do hotel
    • 104 quartos
    • 4 quartos para pessoas com mobilidade reduzida
    • Sem quarto para famílias
    • Sem quarto comunicante
    • 40 quartos para não fumadores
    • 22 pisos
  • Idiomas falados no hotel
    • Espanhol
    • Inglês
  • Wi-Fi
    • Linha de transmissão de alta velocidade
    • WIFI nas áreas comuns
    • WIFI de alta velocidade
    • WIFI no hotel
    • Internet de alta velocidade
  • Ar condicionado
    • Ar condicionado
  • Instalações para pessoas com mobilidade reduzida
  • Propriedade 100% para não fumantes
  • Instalações para check-in e check-out
    • Check-out expresso
Acesso à acomodação
  • Traslado
    • Aeroporto de Guarulhos Custo adicional
    • Aeroporto de Guarulhos Custo adicional
  • Stop Park Custo adicional
    • No local
    • 108 vagas de estacionamento
    • Privado
    • Estacionamento com manobrista
Bem-estar
  • Piscina na cobertura do hotel
    • Exterior
    • No local
  • Sauna, Academia e Piscina.
    • No local
Família
  • Serviços para crianças
    • Área de lazer

Nossas acomodações

Escolha as diferentes categorias: Standard ou Superior, ambas com cozinha e um agradável ambiente.

Suas reuniões e eventos

Nossas salas de reuniões

  • Número de salas de reuniões: 16

  • Tamanho máximo: 220

  • Capacidade máxima: 100 pessoas

  • Capacidade máxima para banquete: 33 pessoas

Saiba mais

Avaliações dos nossos hóspedes para
Mercure Guarulhos Aeroporto Hotel

Avaliações 100% certificadas de hóspedes que realmente se hospedaram conosco

Saiba mais

Classificação ALL 4.3/5

6.440 comentários

Classificação no TripAdvisor 4.0/5

1.025 comentários

Pleasant stay

Classificação TripAdvisor 5.0/5

881shankarb 01/02/2020 Avaliação certificada TripAdvisor

We booked directly with Accor. Good location, helpful staff, good spacious room, get water kettle when asked, tea/coffee inside the room, view from the gym area of the city is simply superb, breakfast is reasonable, will stay again, five out of five.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Good value for money

Classificação TripAdvisor 4.0/5

MirjaB288 Couples - 20/01/2020 Avaliação certificada TripAdvisor

Hotel is fairly close to the airport, but there was traffic jam on the way to the airport and we missed the early morning flight. Breakfast should start earlier so we could enjoy it. The room was actually an apartment with kitchen, living room and a separate bed room. Lots of space, we liked it.

Dear Mirja, Thank you for taking the time to tell us about your experience at the Mercure Guarulhos Aeroporto. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. . We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Great service

Classificação TripAdvisor 5.0/5

Ayodeji A Family - 16/12/2019 Avaliação certificada TripAdvisor

Excellent and family friendly. Great location, excellent professional staff and very attentive to the needs of the my family especially the attendant would helped carry our luggages and set up the sleeping places for my sons. A special thank you to him.

Dear Ayodeji We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Satisfied as always

Classificação TripAdvisor 5.0/5

Keshwani Business - 09/12/2019 Avaliação certificada TripAdvisor

Accor Group hotels have always exceeded my expectations during my stay in Peru and Brasil. I am always impressed with the early check in provided and also their airport shuttle services. The quality of breakfast is also good and consistent,

Dear Keshwani, We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Convenient, friendly, dependable day stay near GRU

Classificação TripAdvisor 5.0/5

jaymac98 Solo travel - 10/11/2019 Avaliação certificada TripAdvisor

Only thing I would change is airport shuttle dependability. I waited a while. Located 3 blocks from a giant EXTRA supermarket, famous guaru center restaurant and a convenience store about 50 steps behind hotel. Refrig in room. AC works wonderfully. Most comfy bed and room.

Dear Jaymac, We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Long connection in GRU

Classificação TripAdvisor 4.0/5

bruno m Business - 02/08/2019 Avaliação certificada TripAdvisor

Good hotel, needs funiture updates only. They offer a shutle bus to connect the hotel and airport. The room I stayed have full kitchen applies and a TV room with a nice view of Guarulhos city. Hotel are located 15 minutes (regardless trafic)

Dear Mr. Bruno We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Very convenient and friendly service

Classificação TripAdvisor 4.0/5

Nelson B Business - 31/05/2019 Avaliação certificada TripAdvisor

This hotel is conveniently located near Guarulhos International Airport, with a free shuttle service on the hour. Staff is very friendly and prompt on answering guests. The down side was the "Canja de Galinha" ordered from Room Service that made me wake up during the night with stomach acidity.

Dear Mr Nelson, Thank you for taking the time to tell us about your experience at the Mercure Guarulhos Aeroporto. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Great Stay

Classificação TripAdvisor 5.0/5

kensky Business - 07/04/2019 Avaliação certificada TripAdvisor

I stayed for only one night. The queality of service was excellent at check in and check out. The room was very comfortable and quiet. Good quality sleep. Internet was good. Had no issues during my stay. The location is excellent, close to the airport. The Hotel offers a shuttle service at low cost.

Dear Kensky, We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great option close to the airport.

Classificação TripAdvisor 5.0/5

BizGlobetrotterYVR Business - 06/04/2019 Avaliação certificada TripAdvisor

I had an overnight stay at Mercure Guarulhos due to an early flight leaving out of the international airport. The location is convenient and provides easy access to the terminal (expect to take 15 to 30 minutes depending on traffic). The staff was great, check-in and check-out were fast, quality of room was great - provided a good night of sleep, and food was also surprisingly good.

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Sao Paulo Connection

Classificação TripAdvisor 2.0/5

cberber2018 Business - 25/10/2018 Avaliação certificada TripAdvisor

Bad image for the rest of the chain hotels. The personal and attendance as according the expectations but the overall image of hotel, details, conditions and decoration are way to below as the standards that Mercure hotels has in the rest of the country.

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Guarulhos Aeroporto Hotel. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely

Great Stay!

Classificação TripAdvisor 5.0/5

MarcoScherer Couples - 06/06/2018 Avaliação certificada TripAdvisor

I always stay at this hotel when I visit Sao Paulo. The staff are always very nice and the rooms are very clean. I had to extend my stay this last time because of the nationwide trucker strike and the staff couldn't have been more accommodating.

Dear Mr. Scherer, We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

1 night

Classificação TripAdvisor 4.0/5

Paul B Couples - 31/03/2018 Avaliação certificada TripAdvisor

Excellent hotel transfer from airport. Hotel facilities fine for a one day stay. Early check in with room available. Good restaurant facilities with nice menu and also breakfast which was included in room price. Staff very helpful and friendly.

Dear Mr Paul, We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good price

Classificação TripAdvisor 3.0/5

Marcelo1965 Business - 07/04/2017 Avaliação certificada TripAdvisor

The rate was reasonable. The service is very good. Good location, specially for people on travelling. The room is not so good, specially the bathroom, which is very old and doesn`t represent Mercure`s family.

Dear Mr Marcelo, At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Good Location

Classificação TripAdvisor 5.0/5

DanyelSavasci Business - 23/11/2016 Avaliação certificada TripAdvisor

I have stayed in the Hotel, as it is really good located to the Guarulhos Airport and the very nice thing is, that they offer you a Shutte Service to very comfortable times. I would stay for sure again in this Hotel and there are also several good places around for Dining.

Dear Mr Savasci, We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Giselle Z - General Manager

Better service and personal touch

Classificação TripAdvisor 4.0/5

boltilb Family - 07/05/2016 Avaliação certificada TripAdvisor

I have stayed several times at this hotel. I usually stay in order to catch another plane next day. The distance and the wide space in the rooms are a big plus. In my last stay, I have witnessed a better and more personal service. I hope it keeps up this way ... If you have time you have a supermarket Walmart in a walking distance and the park with an old train is a good place for kids .. small but it works good. Next to the hotel you have a subway and other fast food stores ..

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Wrong Infprmation from Check-In Staff

Classificação TripAdvisor 2.0/5

LeatherTraveller Business - 28/04/2016 Avaliação certificada TripAdvisor

I checked in late night around 21:00 hrs for a transit stay to catch the next day flight out of Sao Paolo. The hotel is located within 10 minutes drive from airport and there is a free shuttle bus from Airport to hotel but about BRL 7 from hotel to airport. The frustration was that I checked in and saw some bottles of water in my room. Being unsure if these are complimentary or chargable, I went back to the check in counter to ask the check in staff. He confirmed that it is complimentary and I can have them for free. Of the 4 bottles, I took 2 during the night. The next morning at breakfast, I saw similar bottle water at breakfast and had another one but brought the bottle up to my room. The shock came when I checked out and was billed for 3 bottles of water. I argued that I clearly asked the staff and was told it was free. And 1 bottle was from the breakfast. The staff ignored me and still insist that I pay Since I am in a hurry to leave for airport and the bus was waiting, I paid and left. Very very angry. It is a matter of principle and not the amount. GM of the hotel, please comment

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Guarulhos Aeroporto. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please send us an email at h3637-fo@accor.com, under your name, to found in our system your name and solve this uncomfortable situation. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence Sincerely,

Good hotel for a night before taking a flight at the GRU Airport

Classificação TripAdvisor 4.0/5

Rodrigo S Family - 23/04/2016 Avaliação certificada TripAdvisor

Good hotel to stay for a night if you are taking a flight the day after in the morning at the GRU Airport. Rooms are spacious, with a homey atmosphere, good bathrooms, fast wifi and a very tasty breakfast. Only point not evident was the AC controls in the room - we had to set 15C to get a comfortable temperature. Anything above that and the room would become hot.

Dear Mr Rodrigo, I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services Regards

Near from Guarulhos Airport. Good service.

Classificação TripAdvisor 4.0/5

RICARDOZANELLATO Business - 18/04/2016 Avaliação certificada TripAdvisor

Very good service. Near Guarulhos Internacional Airport.. Shuttle to airport - $ 3 per person. Free internet. Breakfast not included in the rate . Parking $ 5 / day . Located near convenience stores .

Dear Mr Zanellato, We very much appreciate your comments regarding your stay at the Mercure Guarulhos Aeroporto. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Very poor breakfast

Classificação TripAdvisor 3.0/5

stefd900 Business - 12/04/2016 Avaliação certificada TripAdvisor

Rooms are quite comfortable and clean. But the quality of the service in the restaurant is very low and breakfast is not well organized. There is always something missing either coffee or water or bread or fruit.... Moreover they don't change the paper placemats and several times I found placemats with stains of coffee, juice and so on.

Dear guest, Thank you for taking the time to tell us about your experience at the Mercure Guarulhos Aeroporto. We are sorry that your experience did not meet your expectations. We are taking the appropriate measures to address the problem and prevent future occurrence. Sincerely,

Very old fashioned hotel and in fact far from airport

Classificação TripAdvisor 2.0/5

arnoRio Business - 27/11/2015 Avaliação certificada TripAdvisor

Airport hotel which in fact far far from airport itself, old fashioned with poor quality furniture and very cold atmosphere from reception to restaurant. Need a complete refurbishing. Very disappointing. Poor area as well for diner options. Would not go back.

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Guarulhos Aeroporto. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to refurbishing from the restaurant and reception. Regards

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