Mercure Guarulhos Aeroporto Hotel 4 estrelas

Good hotel, needs funiture updates only. They offer a shutle bus to connect the hotel and airport. The room I stayed have full kitchen applies and a TV room with a nice view of Guarulhos city. Hotel are located 15 minutes (regardless trafic)

This hotel is conveniently located near Guarulhos International Airport, with a free shuttle service on the hour. Staff is very friendly and prompt on answering guests. The down side was the "Canja de Galinha" ordered from Room Service that made me wake up during the night with stomach acidity.

I stayed for only one night. The queality of service was excellent at check in and check out. The room was very comfortable and quiet. Good quality sleep. Internet was good. Had no issues during my stay. The location is excellent, close to the airport. The Hotel offers a shuttle service at low cost.

I had an overnight stay at Mercure Guarulhos due to an early flight leaving out of the international airport. The location is convenient and provides easy access to the terminal (expect to take 15 to 30 minutes depending on traffic). The staff was great, check-in and check-out were fast, quality of room was great - provided a good night of sleep, and food was also surprisingly good.

Bad image for the rest of the chain hotels. The personal and attendance as according the expectations but the overall image of hotel, details, conditions and decoration are way to below as the standards that Mercure hotels has in the rest of the country.

I always stay at this hotel when I visit Sao Paulo. The staff are always very nice and the rooms are very clean. I had to extend my stay this last time because of the nationwide trucker strike and the staff couldn't have been more accommodating.

Excellent hotel transfer from airport. Hotel facilities fine for a one day stay. Early check in with room available. Good restaurant facilities with nice menu and also breakfast which was included in room price. Staff very helpful and friendly.

The rate was reasonable. The service is very good. Good location, specially for people on travelling. The room is not so good, specially the bathroom, which is very old and doesn`t represent Mercure`s family.

I have stayed in the Hotel, as it is really good located to the Guarulhos Airport and the very nice thing is, that they offer you a Shutte Service to very comfortable times. I would stay for sure again in this Hotel and there are also several good places around for Dining.

I have stayed several times at this hotel. I usually stay in order to catch another plane next day. The distance and the wide space in the rooms are a big plus. In my last stay, I have witnessed a better and more personal service. I hope it keeps up this way ... If you have time you have a supermarket Walmart in a walking distance and the park with an old train is a good place for kids .. small but it works good. Next to the hotel you have a subway and other fast food stores ..

I checked in late night around 21:00 hrs for a transit stay to catch the next day flight out of Sao Paolo. The hotel is located within 10 minutes drive from airport and there is a free shuttle bus from Airport to hotel but about BRL 7 from hotel to airport. The frustration was that I checked in and saw some bottles of water in my room. Being unsure if these are complimentary or chargable, I went back to the check in counter to ask the check in staff. He confirmed that it is complimentary and I can have them for free. Of the 4 bottles, I took 2 during the night. The next morning at breakfast, I saw similar bottle water at breakfast and had another one but brought the bottle up to my room. The shock came when I checked out and was billed for 3 bottles of water. I argued that I clearly asked the staff and was told it was free. And 1 bottle was from the breakfast. The staff ignored me and still insist that I pay Since I am in a hurry to leave for airport and the bus was waiting, I paid and left. Very very angry. It is a matter of principle and not the amount. GM of the hotel, please comment

Good hotel to stay for a night if you are taking a flight the day after in the morning at the GRU Airport. Rooms are spacious, with a homey atmosphere, good bathrooms, fast wifi and a very tasty breakfast. Only point not evident was the AC controls in the room - we had to set 15C to get a comfortable temperature. Anything above that and the room would become hot.

Very good service. Near Guarulhos Internacional Airport.. Shuttle to airport - $ 3 per person. Free internet. Breakfast not included in the rate . Parking $ 5 / day . Located near convenience stores .

Rooms are quite comfortable and clean. But the quality of the service in the restaurant is very low and breakfast is not well organized. There is always something missing either coffee or water or bread or fruit.... Moreover they don't change the paper placemats and several times I found placemats with stains of coffee, juice and so on.

Airport hotel which in fact far far from airport itself, old fashioned with poor quality furniture and very cold atmosphere from reception to restaurant. Need a complete refurbishing. Very disappointing. Poor area as well for diner options. Would not go back.