Hotel Pullman São Paulo Guarulhos Airport 5 estrelas

I keep returning to this hotel conveniently located close to Guarulhos Airport. Well received, well looked after, what else does one need? Some confusion about where to have breakfast but nothing very serious.

Was there just for an overnight prior to a morning flight on the next day. However everything was perfect: fast check-in, invitation drink, gym, good wifi service for work, a good rest and a fast check-out. Just what I needed to catch up between stops.

This is my second stay in a month. The first stay was in a suite...and was passable. There were 2 main complaints on the first stay...my credit card (from the USA's largest bank) was not valid on the hotel's processing system and 2) the dinner buffet was inedible. The second stay was in a superior room with a king bed. There was no mini bar in the room...it was completely empty so no water available, the bathroom door was moldy (hadn't been cleaned in a long time), and there were only 2 pillows in the room. we avoided the buffet at dinner and had an acceptable a la carte dinner...but had the breakfast buffet downstairs in the morning. i never thought it was possible to ruin scrambled eggs and bacon but the staff managed to do it rendering it inedible. the queijo da minas was old, tasteless, and nearly spoiled, and the coffee machine in the room did not work. And, like the first time, my credit card wasn't accepted by your processor. We mentioned this when we checked out and were assured that a manager would contact us. Not unexpectedly, we've never been contacted. And,alll of this in a superior room at a supposedly 5 star hotel. We've learned our lesson and will never stay here again.

Have used this hotel for airport stopovers for quite a few years and it is always being maintained and improved on. Only negative is there is no longer an onsite shop so stock up on anything you need at the airport before you catch the shuttle.

The hotel is great, very comfortable and well equipped. Is very close to Guarulhos airport so it's perfect for one-night stand on connection trip. Improvements that could make it perfect: - Hotels near airport demands early breakfast. We get at 6am at the restaurant, but it takes a few minutes until they provide coffe and hot milk. It would be better to start operations at 5am. Anyway, everything was great. - It seems to be more like a business hotel than a family one. I arrived with my wife and my little daughter at night, but the bed configuration was strange: three single beds instead of a queen + single. - There’s no kids channel on TV or language configuration option on the two or three movie channels available. - There’s no enough information on the hotel website or at the airport about the shuttle. A 15 minutes shuttle should be better too.

great place to stay. close enough to GRU for a short run for an early flight. nice swimming pool. good courts for basketball and futsal. and ...the best! 5 "brigadeiros" for free! if you don´t know "brigadeiro", it´s a very traditional Brazilian sweet

One of the best hotels in Sao Paulo for sure, super high standard. Near the airport, best place for transiting. The shuttle bus is of high frequency, very convenient. The lounge is very good, frankly speaking one of the very few hotels in Sao Paulo equipped with lounge. The only disadvantage is the dinner buffet, not exactly buffet, only the salad and desert is, but the main course is la carte. and 120 BRL, not cheap. However, a more favorable executive three course package could be chosen.

It was terrible!!! There was a party with very loud music sound until 11:30 PM. The loud music sound did not make me fall asleep. Do you know why people stay at hotels? TO SLEEP and REST for the next day.

This hotel needs a major remodeling, nothing in the room was working properly. It was frustrating to take a shower and have the entire bathroom literally flooded. The flushing system was not working as well. The staff was well trained and tried to help as much as they could but the installations are so old that there is nothing they could do about it. The restaurant was good.

Second time we stay at this Hotel and we noticed that it´s not as good as it used to be. It needs maintenance in general, offer the lounge with snacks again. It was not nice to use the lounge with the crew, since we pay more for the bedroom and should be better served. No more breakfast at the lounge either. We know it´s in renovation, but we shouldn´t have to suffer because of that. Service at the bar takes too long, so in general we got very disappointed. Price is not worth it anymore.

Very practical hotel for those arriving ou departing Sao Paulo Guarulhos Airport. Modern facility, nice staff, very good rooms, excelent bar and restaurant.Under renovation of rooms. Those already done present a very comfortable stlye.

Rooms are basic, bathroom is old and outdated (toilet takes a long time to flush, poor shower head - giving uneven water pressure in the shower). Choice of food in the executive lounge is poor by comparison. Beds were comfortable though and it was close to the airport which was my main concern as I had a very early flight.

The former Ceasar Bussines, now Pullman brand, with huge changes. It is important to emphasize the service to customers Accor, with a specific lounge on 10 floor. The staff is very helpful and kind and the restaurant offers good options.

Since the beginning I was very well treated. The hotel conditions are excellent and service with high level. Renata the receptionist is very good and did my check in quickly with a lot of symphaty. In summary I enjoyed a lot my stay

The stay met my expectatons. A nice pool where I could enjoy the sun. A nice gym where I could do my workout - nice and good operating equipment. Food made me full - nice lunch buffet. The room was perfectly dark. Fast and good coverage of internet all over hotel - even at the pool. And easy free transfer to/from airport. And since it was close - it only took minutes. And the emplyees made their effort to help me with my requests.