ibis Macae Hotel 3 stars

Customer review rating 4.2/5 3,605 reviews

ibis Macae
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+ 15 Services
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Room 1

Number of guests
Children's age

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This hotel is Planet 21 Silver

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • One dog weighing up to 22 lbs (15 kg) is allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
Business services
  • Copy/print service available

Hotel location

ibis Macae

R Dolores Carvalho
de Vasconcelos 136 - Gloria
27937-600
macae
brazil

Tel: +552221056000

Fax: (+55)22/21056001

Check-in from 12h00

Check out up to 12h00

  • LAGOA :  BUS STATION

  • By plane

    AEROPORTO DE MACAE At 14km / 8.7 miles

  • By plane

    BARTOLOMEU LISAND At 91.72km / 57 miles

  • By plane

    CABO FRIO AIRPORT At 67.59km / 42 miles

  • By car

    RODOVIA AMARAL P At 0.1km / 0.06 miles

GPS :-22.40167, -41.794689

Our accommodations

Inviting, modern and cozy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay

Standard Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 14 / 151 sq ft
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk

Standard Room with 2 single beds

  • Max. number of persons: 2
  • Area: From 14 / 151 sq ft
  • Most of the accommodation: CORNER_ROOM *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk

Standard Room with 1 double bed and 1 single bed

  • Max. number of persons: 3
  • Area: From 14 / 151 sq ft
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
Rooms

Our restaurants and bars

IBIS KITCHEN

Type of cuisine: International

The right choice to feel great .A convivial buffet featuring traditional cuisine. Simply a pleasure.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Non contractual photo

The Bar: a friendly place to get together at any time of day.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
ibis Macae

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

3,605 reviews

tripadvisor

TripAdvisor Rating 3.5/5

531 reviews

The staff is super nice, and the room was pleasant as I expected it to be.

Customer review rating 4.2/5

Guilherme C. Business - 27/03/2020 Confirmed reviews ALL

It was fast, enjoyable, and as good as the previous ones.

Dear Guilherme, We very much appreciate your comments regarding your stay at the ibis Macae. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As for your observation of the lights in the room, we inform you that it will be evaluated by the management. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Team ibis Macaé

Boa Estadia

Customer review rating 4.2/5

Ricardo F. Families - 27/02/2020 Confirmed reviews ALL

ótima experiencia para hotel de característica "Low Cost".

Prezado Ricardo, Sentimo-nos recompensados por seus comentários elogiosos sobre o nosso Hotel Ibis Macaé. As impressões e comentários de nossos hóspedes são de extrema valia para melhorarmos nossos serviços. Muito obrigada. Cordialmente, Equipe ibis Macaé

Good cost benefit

Customer review rating 4.2/5

Isabel Business - 30/01/2020 Confirmed reviews ALL

As usual the staff was nice and friendly, Diogenes was at the desk again and recognized me from a previous stay, which I appreciate. The room was clean and there was a “welcome drink”. There were 2 problems with my stay: the pillows were very hard and there was some water seeping into my room (not bathroom, bedroom), but not enough to make me complain and ask to change the room. It was only for 1 night...

Excelente

Customer review rating 4.2/5

Anonymous Families - 31/12/2019 Confirmed reviews ALL

Super recomendo $

Sr Leandro, Obrigada por sua avaliação! Ficamos felizes por atender sua expectativa. Aguardamos seu retorno :) Atenciosamente, Anne Estrella Supervisora Administrativa Financeira

Hotel too dirty, problems with keys, etc...

Customer review rating 4.2/5

Anonymous Business - 16/12/2019 Confirmed reviews ALL

Upon my arrival after 3h drive and after checkin, I had to go up and down to my room 3 times... My key wasn't working to open the door and on the third attempt, I had to change rooms as the problem was actually on the door itself. The smell on the corridors and room was disgusting due to some bad condition on the AC. I had no "do not disturb" sign to put on my door... Elevator was everyday really dirty. Hotel appearance is awful, with wires hanging out and so on... It is not a Ibis standard, I can tell.

Problems with service receipt that is taking me in problem with the company which I work for.

Customer review rating 4.2/5

Lucas Business - 11/10/2019 Confirmed reviews ALL

The service receipt sent by email has incorrect value, which does not represent the ammount paid. The receipt does not inclued the breakfast AS IT WAS EXPLAINED BY THE REPECTIONIST THAT IT WOULD INCLUDE. It is taking me in trouble with my finance section of my company, which is veri restrict to be legal.

Dear Mr. Lucas, Thank you for taking the time to tell us about your experience at the ibis Macae. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are checking what's happening with the system that made a mistake in your invoice. But we'll check, correct and send you as soon as possible. One more time, my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Filippe Moreira Gerente Geral

Excellent budget hotel.

Customer review rating 4.2/5

Claudio T. Business - 02/08/2019 Confirmed reviews ALL

Very confortable and cozy. Simple and affordable, without loosing the free and modern atmosphere.

Dear Claudio, We very much appreciate your comments regarding your stay at the ibis Macae. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Filippe Moreira General Manager ibis Macaé

Alright

Customer review rating 4.2/5

Gui M. Couples - 12/06/2019 Confirmed reviews ALL

The hotel is just OK. I've been to different Ibis hotels and I like them, but this one in Macaé was a let down because it shows signs of poor maintenance. The excessive use of bleach by the housekeeping staff made the room pretty much unbearable to stay in. The highlight of the hotel is the staff (kind and helpful) and the entertainment options (pool table and darts).

Dear Lenir Da Silva C., We very much appreciate your comments regarding your stay at the ibis Macae. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Filippe Moreira General Manager

Good room and service

Customer review rating 4.2/5

Victor H. M. Solo - 14/05/2019 Confirmed reviews ALL

Very friendly staff

Dear Victor Hernandez M., We very much appreciate your comments regarding your stay at the ibis Macaé. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anne Estrella Administrative Financial Assistant
Customer review rating 4.2/5

Luis A. L. T. Business - 05/05/2019 Confirmed reviews ALL

Nice stay. Employees are friendly and food at restaurant is excellent.

Dear luis alberto Lopez T., We very much appreciate your comments regarding your stay at the ibis Macae. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope to see you again and you avaliation it's very important to our team. We're glad that you don't have any bad experience with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ernani Miranda

Dirty room

Customer review rating 4.2/5

Vitor C. Couples - 12/04/2019 Confirmed reviews ALL

The room sheets were dirty, and the bathroom was with fungus on the door and water come from the rooftop. Awful experience.

Very good

Customer review rating 4.2/5

Ariele Couples - 29/11/2018 Confirmed reviews ALL

Had no problems. Staff was professional and helpful. Room was clean, quiet and comfortable.

Staff was excellent. They were friendly and welcoming. Several initial problems were satisfactorily resolved.

Customer review rating 4.2/5

Bernice Business - 10/10/2018 Confirmed reviews ALL

Staff very friendly. Initial problems with 4th floor unit resulted in needing to move after already settling in to have access to internet. Restaurant food good. Excellent assistance from staff when driver did not show up to transport from Macae to Rio. Walls between rooms very thin. Whenever someone was in adjoining unit I could hear the exact TV program, coughing and shower and more...

Nice stay.

TripAdvisor rating 3.5/5

josecrj Couples - 09/08/2018 TripAdvisor review

Good facilities, perfect cleanliness, great breakfast. I spent a weekend in Macaé, without worries, in a pleasant stay. Perfect hydraulic installations, air conditioning, television and minibar working perfectly.

Dear Mr Jose, thank you so much for your positive comments concerning our hotel, services and facilities! We look forward to see you again! Best regards, Guilherme Martins General Manager

Unhappy with the hotel cleaning service

Customer review rating 4.2/5

Carlos R. Business - 04/07/2018 Confirmed reviews ALL

The first room assigned to me upon reservation was not cleaned properly and with a bad smell (mofo). I had to request a new room.....

Prezado Sr Carlos, sinto pelo ocorrido com relação ao mofo encontrado em seu quarto. Já encaminhamos esta situação ao responsável da manutenção para as devidas providências. Atenciosamente, Guilherme Martins Gerente Geral

Excepcionalmente única

Customer review rating 4.2/5

Anonymous Business - 06/06/2018 Confirmed reviews ALL

Excepcional

Prezada Sra. Tânia, obrigado mais uma vez pela visita! Atenciosamente, Guilherme Martins Gerente Geral

Mr. B. G D.

Customer review rating 4.2/5

Mr. B. D. Business - 02/03/2018 Confirmed reviews ALL

Comfortable

Very friendly and helpful Personel. Very clean Rooms. Good service.

Customer review rating 4.2/5

Roger E. Couples - 31/01/2018 Confirmed reviews ALL

Very nice Hotel and very friendly and helpfull Staff / Personel. Nice and good Breakfast. Clean and comfortable Hotel Room.

The hotel met the requirements for my stay

Customer review rating 4.2/5

Peter Business - 28/01/2018 Confirmed reviews ALL

On arrival in my room it had a damp smell to it. It did not go away over the 2 nights. Other than that the room was comfortable and large enough to do some computer work in, however, the wifi was not great in the room so I used the reception area where it worked fine. The breakfast was good, the staff were very friendly and most helpful. Both receptionists in the evening and the gentleman at checkout very early in the morning (3.50am). Good off road parking with lifts to reception.

Ibis Macaé

Customer review rating 4.2/5

Eduardo B. Business - 22/12/2017 Confirmed reviews ALL

Confortavel.

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