Novotel Suites Wien City Donau 4 stars

Customer review rating (ALL Rating) 4.5/5 1,123 reviews

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Description

Hotel extras

  • Spacious suites (30 m²)

  • Breakfast on the quiet terrace overlooking greenery

  • Children up to 16 years of age stay in parents' room free of charge

  • Subway connection to city center and within walking distance of the Prater

  • Boutique Gourmande bar open 24/7

Our accommodation(s)

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Hotel location

Novotel Suites Wien City Donau

Radingerstrasse 2
1020 VIENNA
Austria

GPS:48.224321, 16.398868

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

BAR

Settle down comfortably in your armchair and let your mind wander across the five continents. A wide selection of more than 65 drinks will give you the opportunity to complete your travel journal at your leisure.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  1,123 reviews

TripAdvisor Rating  4.0/5  2,133 reviews

Certificate of excellence 2023

Room was fine but cleaning service poor

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

Room was large and comfortable. However, the cleaning service was lacking. My drinking glasses were either not cleaned or they were replaced with dirty one. One day it was obvious it was my same dirty drinking glass put back on the shelf. The coffee pods and my dirty coffee mugs were not replaced (5 nights). I ended up requesting at front counter.

Dear Guest, Thank you for taking the time to share your review. It is gratifying to hear that you found our suites spacious and comfortable, affirming our commitment to providing a relaxing environment for our guests. However, we regret to hear that our housekeeping services did not meet your expectations. We typically pride ourselves on maintaining high standards of cleanliness and service, and we apologize for any oversight in this instance. As part of our ongoing efforts towards sustainability, we follow specific guidelines for towel replacement and amenities replenishment, yet we understand this should never compromise the level of our service. Nevertheless, we are encouraged that you value our dedication to sustainable development, as we continuously strive to balance guest comfort with environmentally responsible practices. We hope to see you again on your next visit to Vienna. With very best wishes, Markus Koller, Cluster General Manager

Good stay

Customer review rating 5.0/5

Kliton Families - Confirmed reviews ALL

The hotel's location is good, close to the metro, the room was spacious and clean and cosy. The staff at reception were very friendly and helpful .Great breakfast choices and quality of food.

Dear Kliton, We are grateful for this kind review about your recent stay. We are thrilled to hear that our central location near the metro station contributed positively to your experience. It's also gratifying to know that the spaciousness and cleanliness of our suites met your expectations, providing a comfortable and cozy atmosphere for your visit. Furthermore, our team is heartened by your kind words about their friendly and helpful service, as we strive to make each guest feel welcome and valued. Additionally, your appreciation for our varied and high-quality breakfast offerings is greatly valued and serves as a testament to our commitment to offering an exceptional dining experience, even in the absence of an in-house restaurant. As part of the ALL - Accor Live Limitless loyalty programme, we are proud to have you as a Classic status member and are pleased that our sustainable development efforts resonate with your values. The entire team look forward to welcoming you back on a future trip. Kind regards, Markus Koller, Cluster General Manager

Perfect stay

Customer review rating 5.0/5

Grigor A. Families - Confirmed reviews ALL

Good location, best personal and rooms

Dear Grigor, We are grateful for this kind review about your recent stay. We are thrilled to learn that our location was convenient for your needs. We are also delighted that you found our team to be professional and regard them as the best. It is our aim to provide a memorable experience and your kind words affirm the hard work we put in every day. We look forward to the pleasure of welcoming you back on your next visit. Best wishes, Markus Koller, Cluster General Manager

Well located

Customer review rating 4.0/5

Yan Couples - Confirmed reviews ALL

Everything was nice and smooth and the room was really great. Hotel is very conveniently located within a minute walking from subway station. The only negative thing was that only one out of two elevators worked, which caused big waiting times, especially during morning rush hour.

Dear Yan, Thank you for taking the time to share your experience with us. We are delighted to hear that you found our location convenient and enjoyed the comfort of your suite, offering a pleasant stay for your visit to Vienna. Our proximity to the subway station is indeed an asset many of our guests like. We apologize for the inconvenience caused by the elevator during your stay. While our facilities are designed to provide efficient service, we regret that we fell short in this instance. Rest assured, ensuring the optimal functioning of our amenities is a priority, and we are addressing this matter diligently. We hope to see you again on your next visit to Vienna. With very best wishes, Markus Koller, Cluster General Manager

Location, breakfast, services, ambiance, friendly staff, cleanliness

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

I stayed with my family and we all enjoyed our stay. As mentioned above the hotel was great in terms of location, services, anbiance, breakfast and staff was super friendly and helpful. The only issue we had that our vents in the bathrooms were not working. Also once we were told that some breakfast items were finished and cannot be served even though we were well ahead of the breakfast finish time. But overall a very good stay.

Dear Guest, Thank you for your review. It brings us great pleasure to learn that our efforts in maintaining a high standard of cleanliness and our commitment to sustainable development have met with your approval. Furthermore, we are thrilled that the convenient location of our hotel contributed positively to your family's experience. However, we regret to hear about the concern regarding the ventilation in the bathroom and the availability of certain breakfast items. Please be assured that we take such feedback seriously and continuously strive for improvement in all areas of our service. Nevertheless, your commendation of our friendly staff, the ambiance, and the overall services is truly encouraging. We are dedicated to providing a welcoming and comfortable environment for all our guests, and it is gratifying to know that we succeeded in making your stay enjoyable. We hope to see you again on your next visit to Vienna. With very best wishes, Markus Koller, Cluster General Manager

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Other web-users rate our hotel

  • 1,276 reviews 9.2/10 Location
  • 1,562 reviews 8.6/10 Room
  • 957 reviews 7.7/10 Service
  • 30 reviews 7.8/10 WiFi
  • 1,013 reviews 8.6/10 Comfort
  • 748 reviews 7.1/10 Breakfast
  • 680 reviews 8.4/10 Cleanliness
  • 277 reviews 5.3/10 Value

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