Novotel Suites Wien City Donau 4 stars

Customer review rating (ALL Rating) 4.5/5 1,666 reviews

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Radingerstrasse 2, 1020 VIENNA, Austria

Description

Hotel extras

  • Spacious suites (30 m²)

  • Breakfast on the quiet terrace overlooking greenery

  • Children up to 16 years of age stay in parents' room free of charge

  • Subway connection to city center and within walking distance of the Prater

  • Boutique Gourmande bar open 24/7

Our accommodation(s)

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Hotel location

Novotel Suites Wien City Donau

Radingerstrasse 2
1020 VIENNA
Austria

GPS:48.224321, 16.398868

Telephone
Fax +43 1 24588188

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • 100% Non Smoking Property

BAR

Settle down comfortably in your armchair and let your mind wander across the five continents. A wide selection of more than 65 drinks will give you the opportunity to complete your travel journal at your leisure.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,666 reviews

TripAdvisor Rating  4.0/5  2,160 reviews

Good stay

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

The hotel left a positive impression overall. The room was spacious and cozy, the cleanliness was top-notch, and the quiet atmosphere made for a restful stay. However, there were a couple of disappointing issues — the refrigerator in the room wasn't working, and the air conditioning had some problems, which caused a bit of discomfort.

Dear Guest. Thank you for taking the time to share your experience with us. We are pleased that you found the spaciousness and comfort of our suites to your liking, with their 30m2 size providing ample space for relaxation. The serene ambience of our hotel is something we take great pride in, and we are delighted that you experienced a restful stay. However, we are concerned to hear about the issues you faced with the refrigerator and air conditioning in your suite. Please accept our apologies for the inconvenience this caused you. We also regret that the curtain in your room was not in pristine condition and that you noticed stains on the bathroom faucet. We hold cleanliness to a high standard, and it appears we fell short in this instance. Nonetheless, we are glad that the overall cleanliness of your suite met your approval and contributed to your enjoyment of the stay. We truly value your patronage as a Classic member of our ALL – Accor Live Limitless loyalty programme and appreciate the trust you place in us for a comfortable stay. We hope to see you again on your next visit to Vienna. With very best wishes, Markus Koller, Cluster General Manager

Good stay

Customer review rating 4.0/5

Israel G. Couples - Confirmed reviews ALL

In general, the hotel was good. Comfortable mattress. The room was clean. And the location is excellent. I have a few comments: The bathrooms need to be cleaned with a cleaning like bleach because there were visible paint stains in the toilets. Also, there were a few leaks from the shower head pipe.

Dear Israel, We appreciate you taking the time to share your feedback about your recent stay. We are pleased that you found your overall stay satisfactory. It's wonderful to hear that you enjoyed the comfort of our mattresses, which are designed to ensure a restful night's sleep for our guests. We are also glad that you found your suite to be clean, as we pride ourselves on maintaining high standards of cleanliness throughout our property. However, we sincerely apologise for the issues you encountered in the bathroom. Our housekeeping team will be reminded of the importance of attention to detail, particularly regarding the paint stains in the toilets. Additionally, we will have our maintenance team address the shower head pipe to prevent any future leaks. Regarding the bathroom layout, we acknowledge your concern about the separation of the shower and toilet. This design was chosen to provide more flexibility for guests, but we appreciate your feedback and will take it into consideration for future improvements. Additionally, we strive to ensure all our facilities are functioning optimally and note your comments regarding the elevator. Concerning the payment process, we regret the confusion and any additional charges incurred. While we understand it was an unintentional choice on your part, we will ensure clear information is provided regarding the currency conversion process going forward. Nevertheless, we are delighted that you found our location to be excellent. Our establishment is strategically situated, just a 10-minute underground ride from the city center, allowing easy access to Vienna's famous sights such as St. Stephen's Cathedral. We hope to have the opportunity to welcome you back for an improved experience in the future. Best regards, Markus Koller, Cluster General Manager

Poor consideration of the customer!!

Customer review rating 1.5/5

Christophe Solo - Confirmed reviews ALL

Nothing to say about the room itself which was large and well equipped. The problem is rather the relation with the customers: as noted in my online registration I arrived before 12.00 i.e. around 9.30 and asked if it would be possible to get an early check-in as my All gold status foresees. I was told that no room was ready yet which at 9.30 I can understand and thus decided to work a bit in the lobby. Around 11.00 I checked again but the situation was unchanged... when I said I was a bit surprised that no early check-out occurred on a Friday reception agent told me that she knows about my gold status and it is the hotel's priority to get a room ready for me... ok, I worked a bit more... At 12.00 I asked again but still no room was ready... which I could simply not believe. Indeed, I doubt that no guests at all checked out early on a Friday morning and honestly, it doesn't take them hours to clean a room! So, I left my luggage with reception and left for what I had to do in Vienna. When I came back around 16.30 a room was ready and I must recognise that they upgraded me as foreseen by the All loyalty programme. The evening and night went well and I had a comfortable stay. On Saturday morning, when I checked out around 7.30 (early check-outs definitely exist!) and since I had not used my welcome drink I asked whether, instead of drink, I could have a small pack of Viennese Manner waffles that I had seen in the bar while waiting for a room on previous day for my onwards journey. The same reception agent told me "Sorry, only soft drinks can be offered"... I just left the hotel without even trying to explain that I know the rule but was rather surprised that the hotel is so mean that they don't want to make any exception most likely because the waffles were sold around 1 € (selling price, purchasing price is of course lower especially when one can get 4 same packs for the price of 1 at the supermarket!) more than the soft drinks!!! My conclusion is really that this hotel just doesn't care about their most loyal customers which is a realy pity especially when there are so many other hotels in Vienna!!!

Dear Christophe, Thank you for the time taken to share your feedback with us. We are pleased that you found our online reservation process clear and easy to use. It's also great to hear that you appreciated the cleanliness of your room. Our team works hard to maintain high standards of cleanliness throughout the hotel. However, we sincerely apologise for the inconvenience you experienced with the early check-in process. While we always strive to accommodate early check-ins when possible, there are times when room availability is limited due to high occupancy. We acknowledge your frustration and will review our procedures to improve communication in such situations. Regarding the welcome drink policy, we appreciate your feedback. While we typically offer drinks as part of this amenity, we will consider ways to enhance flexibility in the future. Nonetheless, we're glad that you found your suite spacious and well-equipped. All our suites are 30m² in size, providing ample space for our guests' comfort. We also appreciate your positive comments about our sustainability initiatives, such as the free tap water in the lobby and the option to skip daily cleaning. These efforts are part of our commitment to environmental responsibility. We hope that you will give us the opportunity to provide you with a more enjoyable stay in the future. Best regards, Markus Koller, Cluster General Manager

Well located

Customer review rating 4.0/5

Kleanthis Families - Confirmed reviews ALL

Well located - just 100m from Metro Station, Value for Money, Not satisfied with cleanliness of the room, No acceptance for 5 guests in 1 room even there was enough space.

Dear Kleanthis, Thank you for taking the time to share your feedback about your recent stay. We are pleased that you found our establishment to provide good value for money. However, we sincerely apologise for the cleanliness issues you experienced during your stay. We take great pride in maintaining high standards of cleanliness, and your comments have been shared with our housekeeping team to ensure that such oversights do not occur in the future. While our suites are spacious, for safety and comfort reasons, we adhere to a strict policy regarding the number of guests per accommodation. We regret any inconvenience experienced as a result. Nonetheless, we are delighted that you appreciated our convenient location. Being just 100 meters from the Vorgartenstraße Underground Station, we offer easy access to Vienna's city center and its many attractions. We would love to welcome you back for an improved experience in the future. Best regards, Markus Koller, Cluster General Manager

Good location in the city with expensive garage option

Customer review rating 2.5/5

Bartek Families - Confirmed reviews ALL

The hotel is well located, but the garage space, which costs almost 30€, is expensive. Parking on the street is possible only at the weekend time but it is not easy to find a free space. The shared spaces on the corridor are not really clean. It was dirty in the lift and on the floor. Room (Business suites) was ok but there is a strange solution for a bathroom and toilet. Even if well equipped with a bath and shower with a separate toilet it is like a plastic capsule, known rather from the old Ibis Budget quality or motorhomes and just bigger. Breakfest is ok but the offer of welcome drinks is poor. The guy was even now able to offer mohito virgin for my daughter and only Sprite or Cola etc. I was asked to bring back to the bar the glass after I finish the white wine in my room... The average value / quality rate is low, especially if You add the garage cost. And Accor changed the welcome drinks rules without any notice in advance and You will get it only for one room where fewer people stay! Not worth booking for the bigger group and better to find a higher price/quality deal out of the Accor offer.

Dear Bartek, Thank you for taking the time to share your feedback with us. We are pleased that you found our hotel's location to your liking. Being situated near the city center and various transportation options, we strive to offer our guests the best starting point for their urban explorations. However, we regret to hear that certain aspects of your stay did not meet your expectations. For the garage, we aim to provide convenience and apologise if the cost did not align with your expectations. Please note that we offer indoor covered parking with competitive pricing for our area, and we are glad that you appreciated the alternate parking solutions nearby. Regarding the cleanliness, we cannot apologise enough for the state of the common areas and the lift during your stay. We maintain high standards of cleanliness and the condition you encountered is not indicative of our norm. Your comments about the bathroom have been noted; we understand that the design may not be to everyone's preference, although it is equipped with both a bath and a separate shower for our guests' comfort. We are also disappointed to learn about your experience with the welcome drinks and the bar service. We always strive to make our guests feel valued, especially our ALL – Accor Live Limitless loyalty programme members, and it seems we fell short in this instance. We hope to see you again on your next visit to Vienna. With very best wishes, Markus Koller, Cluster General Manager

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Other web-users rate our hotel

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.