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Novotel Palembang - Hotel & Residence 4 stars

Customer review rating (ALL Rating) 4.9/5 184 reviews

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Jalan R Sukamto No 8A, 8 Ilir, 30127 PALEMBANG, Indonesia

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Novotel Palembang - Hotel & Residence

Hotel that makes every moment matter

Make yourself at home at the 4-star Novotel Palembang Hotel & Residence in the heart of the city. Explore the local designer stores then relax in the outdoor pool or let off steam at the fitness centre or the jogging track. Fully equipped meeting rooms an d the Grand Ballroom provide the perfect setting for all your business events at Novotel.

Provide you the best by giving convinient access to the airport, walking distance to Shopping Mall and a 10minute drive to an 18th holes golf course, which makes us the perfect choice for all your business activities or to enjoy holiday with your family Novotel Palembang has 13 meeting rooms. Trust all your business arrangements with us to organize the perfect event, large & small scale conferences, seminars, or for an unforgettable wedding

Novotel Palembang is a 4 star hotel which gives you easy access to explore the nearest interesting in Palembang, such as 18th holes golf course, Museum Bukit Siguntang, Benteng Kuto Besak and Ampera Bridge.

Hotel extras

Superior business and conferencing facilities
Located near the Palembang Trade Centre
Spacious modern rooms with free WiFi
Sauna and fitness centre for your workout
Beautiful outdoor swimming pool

Our accommodation(s)

Room

Superior Room with 1 Super King Bed

3 pers. max
39 m² / 419 sq ft

Bedding 1 x King size bed(s)
Views: Garden View
Most of the accommodation: Balcony
Accessible room

See availabilities

Room

Superior Room with Twin Beds

3 pers. max
39 m² / 419 sq ft

Bedding 1 x Twin bed(s)
Views: Garden View
Most of the accommodation: Balcony

See availabilities

Room

Superior Room with Premium King Bed

3 pers. max
39 m² / 419 sq ft

Bedding 1 x King size bed(s)
Views: Garden View

See availabilities

Room

Deluxe Room with 1 Super King Bed

3 pers. max
43 m² / 462 sq ft

Bedding 1 x King size bed(s)
Views: Pool side
Most of the accommodation: Balcony

See availabilities

Room

Deluxe Room with Twin Beds

3 pers. max
43 m² / 462 sq ft

Bedding 2 x Twin bed(s)
Views: Pool side
Most of the accommodation: Balcony

See availabilities

Room

Deluxe Room with Premium King Bed

3 pers. max
43 m² / 462 sq ft

Bedding 1 x King size bed(s)
Views: Pool side

See availabilities

Suite

Junior Suite

3 pers. max
68 m² / 731 sq ft

Bedding 1 x King size bed(s)
Views: Garden View
Accessible room

See availabilities

Suite

Family Suite

5 pers. max
94 m² / 1011 sq ft

Bedding 1 x King size bed(s) and 1 x Twin bed(s)
Views: Garden View
Accessible room

See availabilities

Room

Superior Room with 1 Super King Bed

3 pers. max
39 m² / 419 sq ft

Bedding 1 x King size bed(s)
Views: Garden View
Most of the accommodation: Balcony
Accessible room

See availabilities

Suite

Junior Suite

3 pers. max
68 m² / 731 sq ft

Bedding 1 x King size bed(s)
Views: Garden View
Accessible room

See availabilities

Suite

Family Suite

5 pers. max
94 m² / 1011 sq ft

Bedding 1 x King size bed(s) and 1 x Twin bed(s)
Views: Garden View
Accessible room

See availabilities

Hotel location

Novotel Palembang - Hotel & Residence

Jalan R Sukamto No 8A, 8 Ilir
30127 PALEMBANG
Indonesia

GPS:-2.94993, 104.767621

+62 711 379777

Railway station
Airport

SULTAN MAHMUD BADARUDIN II

Airport

Access: 12 km / 7.46 mi 30 min drive

KERTAPATI STATION

Railway station

Access: 14 km / 8.7 mi 30 min drive

Shuttle

Shuttle on call

SONGKET TENUN

Tourist attraction

Access: 6 km / 3.73 mi 20 min drive

AMPERA BRIDGE

Tourist attraction

Access: 7 km / 4.35 mi 15 min drive

RUMAH LIMAS

Tourist attraction

Access: 8 km / 4.97 mi 20 min drive

BUKIT SIGUNTANG

Museums

Access: 8 km / 4.97 mi 20 min drive

AMPERA BRIDGE

Tourist attraction

Access: 12 km / 7.46 mi 30 min drive

PULAU KEMARAU

Tourist attraction

Access: 12 km / 7.46 mi 30 min drive

BENTENG KUTO BESAK

Historic monument

Access: 12 km / 7.46 mi 30 min drive

Shuttle

Shuttle on call

PUNTI KAYU

Botanical gardens

Access: 12 km / 7.46 mi 30 min drive

PTC MALL

Mall and Shopping Centre

Access: 20 m / 0.01 mi 10 min walk / 5 min drive

Hotel services

Check-in from 03:00 PM - Check out up to 12:00 PM

On site

Swimming pool
Car park
Pets not allowed
Shuttle
Restaurant
Wheelchair accessible
Fitness center
Wi-Fi
Air conditioning
Breakfast
Bar
Meeting rooms
Room service

THE SQUARE

Serving International and Indonesian cuisines

THE ORIENT CHINESE RESTAURANT

THE ORIENT CHINESE RESTAURANT

Meetings & Events

Number of Meeting Room: 12
Surface of the largest room: 1449 m² / 15596.891 sq ft
Maximum seats capacity: 1800
Maximum capacity for banquets: 1000

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating 4.9/5 184 reviews

Moud O. Business - 6/26/2026 Confirmed reviews ALL

Dear Mr. Moud O., Warms Greeting from Novotel Palembang Hotel & Residence Thank you for your wonderful review. We are delighted to know you had an excellent stay and enjoyed our friendly service, spotless accommodation and great facilities. We truly appreciate your kind words and look forward to welcoming you back to Novotel Palembang for another memorable stay. Warm regards, Rikasari Front Office Manager

Aiin R. Business - 5/26/2026 Confirmed reviews ALL

Dear Aiin R., We very much appreciate your comments regarding your stay at the Novotel Palembang - Hotel & Residence. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Tony D. Families - 3/18/2026 Confirmed reviews ALL

Dear Tony D., We very much appreciate your comments regarding your stay at the Novotel Palembang - Hotel & Residence. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Yeni I. Families - 11/3/2025 Confirmed reviews ALL

Dear Yeni I., Thank you for your kind words regarding your stay. We are delighted to hear that you enjoyed the spacious accommodations and the vibrant atmosphere of our hotel. Your positive feedback is greatly appreciated, and we look forward to welcoming you and your family back soon. Best regards, Novotel Palembang - Hotel & Residence

Sarahi B. Business - 10/29/2025 Confirmed reviews ALL

Dear Sarahi B., We very much appreciate your comments regarding your stay at the Novotel Palembang - Hotel & Residence. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Web-users rating

Other web-users rate our hotel

32 reviews 8.8/10 Location
249 reviews 9.1/10 Room
295 reviews 9/10 Service
134 reviews 9.1/10 Amenities
114 reviews 8.9/10 Cleanliness
110 reviews 8.7/10 Comfort
87 reviews 9.4/10 Vibe
83 reviews 8.1/10 Breakfast

7 reviews 9/10 Location
24 reviews 9.1/10 Room
23 reviews 8.9/10 Service
16 reviews 9.1/10 Amenities
13 reviews 8.9/10 Comfort
10 reviews 9.1/10 Cleanliness
7 reviews 9.9/10 Pool
7 reviews 7.8/10 Food

8 reviews 9/10 Room
6 reviews 8.9/10 Service
8 reviews 9.2/10 Amenities
6 reviews 8.9/10 Comfort
5 reviews 9.1/10 Cleanliness

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Frequently asked questions

Where is the hotel located and how can I get there?

What types of rooms are available?

What services and amenities are available?

What dining options are available?

What are the check-in and check-out times?

At Novotel Palembang - Hotel & Residence, check-in is from 03:00 pm and check-out is until 12:00 pm. For more flexibility, many hotels offer the late check-out option, allowing you to enjoy your stay longer. Indeed, members of the ALL Accor loyalty program benefit from preferential conditions and late check-out. If you are not a member, you can also request a late check-out when booking online, upon arrival or directly at the front desk.

Are there any special offers or discounts available?

Yes, Novotel Palembang - Hotel & Residence regularly offers special deals and discounts, mainly accessible through our ALL Accor loyalty program. By becoming a free member, you benefit from preferential rates year-round, often 5% to 10% off. You can also take advantage of exclusive offers sometimes up to 30% or 40% off stays for certain periods. To maximize your savings, check the Deals section on all.accor.com, sign up for newsletters to receive the best offers by email, be flexible with your dates and book directly via the website or the ALL Accor app, to enjoy the best guaranteed rates and earn loyalty points.

What is the cancellation policy?

Can I bring my pet?

Can I book a meeting room?

Can I organize an event or a wedding?

Is the hotel wheelchair accessible?

Can I pay for my stay directly on site?

What landmarks or attractions can be visited on foot from the hotel?

What are the spa highlights and what treatments are offered?

What amenities are available for business travelers?

Free: become a member

When making a booking at this hotel:

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I benefit from advantages
I can take advantage of the Members' rate
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