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Novotel Palembang - Hotel & Residence Hotel 4 stars

Customer review rating 4.3/5 3,636 reviews

ALLSAFE approved hotel

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Room 1

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Novotel Palembang - Hotel & Residence
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+ 26 Services

Hotel extras

  • Superior business and conferencing facilities

  • Located near the Palembang Trade Centre

  • Spacious modern rooms with free WiFi

  • Sauna and fitness centre for your workout

  • Beautiful outdoor swimming pool

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request Paying
  • Air conditioned
  • SM BADARUDDIN II Paying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Cash machine
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Thermal Spa
  • Fitness centre
  • Well-being
  • Babysitting on request Paying
  • Jogging track (nearby)
Catering
  • Breakfast Paying
  • 2 Restaurant(s)
  • 2 Bar(s)
  • Room service
Business services
  • 15 Meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available

Hotel location

Novotel Palembang - Hotel & Residence

Jalan R Sukamto No 8A
South Sumatera
30127 palembang
indonesia

Tel: +62711369777

Fax: (+62)711/379777

Check-in from 14h00

Check out up to 12h00

  • HANDOYO, PUTRA RAFLESIA :  PLB - JKT KERTAJAYA

  • KRAMATJATI, LORENA :  PLB - JKT KERTAJAYA

  • PUTRA REMAJA, GIRI INDAH :  PLB - JKT KERTAJAYA

  • By plane

    SM BADARUDDIN II At 16km / 9.94 miles - Shuttle paying

  • By train

    KERTAPATI STATION At 14km / 8.7 miles

GPS :-2.94993, 104.767621

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Superior Room with King Bed

Accessible room
  • Max. number of persons: 3
  • Area: From 38 m² / 409 sq ft
  • Views: Garden View *
  • Most of the accommodation: Balcony *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Superior Room with twin beds

Accessible room
  • Max. number of persons: 3
  • Area: From 42 m² / 452 sq ft
  • Views: Garden View *
  • Most of the accommodation: Balcony *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Superior Pool View with King Bed

Accessible room
  • Max. number of persons: 3
  • Area: From 38 m² / 409 sq ft
  • Views: Pool side *
  • Most of the accommodation: Balcony *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Superior Pool View with Twin Beds

Accessible room
  • Max. number of persons: 3
  • Area: From 42 m² / 452 sq ft
  • Views: Pool side *
  • Most of the accommodation: Balcony *

Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)
Rooms

Our restaurants and bars

THE SQUARE

Type of cuisine: International

Serving International and Indonesian cuisines

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday
Lunch

THE ORIENT CHINESE RESTAURANT

Type of cuisine: Other cooking style

THE ORIENT CHINESE RESTAURANT

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday
Lunch

LE BAR

Located at our spacious lobby area, the bar serves cocktails, wine, beer and snacks with live music and a very cozy atmosphere.

Non contractual photo

SPLASH BAR

Overlooking our beautiful outdoor swimming pool, the bar serves delightful finger food meals and tropical cocktails.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday
Lunch

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 15

  • Maximum size: 1,449 m²

  • Maximum capacity: 1800 people

  • Maximum banquet capacity: 1000 people

Find out more

Our guest reviews for
Novotel Palembang - Hotel & Residence

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

3,636 reviews

tripadvisor

TripAdvisor Rating 4.0/5

555 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Good stay but could be better.

Customer review rating 4.0/5

Liana Families - 08/06/2021 Confirmed reviews ALL

Positive: I love the resort style architecture. Location is great. The room itself is actually old but well-kept. Pool is clean. Please keep it up and do not allow people with jeans/full clothing to swim. Need improvement: Check in process took quite a while. Staff uniform doesn't represent 5-star hotel. Breakfast is very expensive. If you reprice the breakfast option, people will want to have breakfast there. Hot water wasn't available in the morning.

Hot lobby

Customer review rating 3.5/5

Anonymous Families - 02/06/2021 Confirmed reviews ALL

Not bad at all.. but too hot in the hotel Lobby so we want to go as fast as possible..

Nice Stay

Customer review rating 5.0/5

S B. Business - 30/05/2021 Confirmed reviews ALL

Come for business meeting but i can enjoy more, nice building and friendly staff. Special Thanks to Afit, receptionist very friendly

Nice Place. Bad maintenance

Customer review rating 3.0/5

Jeffry N. Solo - 28/05/2021 Confirmed reviews ALL

Don't get me wrong. This is a very nice place with very beautiful architecture. But the maintenance staff are horrible. I've been stayed here for every weekend for several months. And almost every time there is water maintenance which make me very difficult to take a bath and go to toilet. The toilet stuff and switch is also broken in some room and never been repaired. The cabinet lamp is always so hard to turned off because the cabinet's door always broken. The Air Con in the lobby is always broken, it makes the lobby so hot. Even the receptionist bring their own portable fan. Whenever I called the maintenance they always want to come into my room without any mask and with a shoes from outside, which is very dangerous in this pandemic. But once again, don't fet me wrong. This is a very nice place, but maybe the reason for the most luxurious hotel in palembang is just four stars not five is thisbbad maintenance stuff.

Ramadan Kareem

Customer review rating 5.0/5

Asri I. L. Business - 29/04/2021 Confirmed reviews ALL

Nice Iftar, Nice Receptionist ( Mbak Fina ) and very nice pool

Hotel with residential concept

Customer review rating 4.0/5

Anonymous Families - 15/02/2021 Confirmed reviews ALL

Hotel layout is very nice, with pool and capel. Also good and green environtment.

No really

Customer review rating 4.0/5

Hafni, S. M. P. Business - 02/02/2021 Confirmed reviews ALL

first room 208 no so good, I cannot sleep tightly as well 3 night, I don't know why. But after move to room 108 - 2 night, I able sleep very tightly. Good location, view pool with a cup coffee in the morning, :) is there ghost at room 208?

Nice Stay

Customer review rating 5.0/5

Nissa Business - 30/01/2021 Confirmed reviews ALL

We come for Bussines event, Receptionist very helpful , next time will come back for staycation.

Enjoy

Customer review rating 5.0/5

Liza Families - 30/01/2021 Confirmed reviews ALL

My kids like to swim in the pool, feel safe this hotel doing health protocol, Reception very friendly we enjoy stay here

good

Customer review rating 4.0/5

Jaya Business - 23/12/2020 Confirmed reviews ALL

the hotel is suitable for famely, when I take my children, they were swimming very happy

Good stay

Customer review rating 4.0/5

Solha V. Families - 22/12/2020 Confirmed reviews ALL

Good room

location is good, room clean, just bathroom facility is less, for example soap and shampoo one packet but give only one.

Customer review rating 3.5/5

Johnson Business - 14/12/2020 Confirmed reviews ALL

overall is quite satisfied.

excellent

Customer review rating 5.0/5

Imam Families - 03/12/2020 Confirmed reviews ALL

I come for wedding event, the wedding was great, my room is also good enjoy staying here. Special thanks to Receptionist Shenia, Receptionist is very helpfull

Super service

Customer review rating 4.5/5

Willy Business - 29/11/2020 Confirmed reviews ALL

A very quick service response. Wonderful room.

Business stay 11th to 18tj Jan 2020

TripAdvisor rating 4.0/5

capteugenesebastian Business - 19/01/2020 TripAdvisor review

Enjoyed my stay, team was professional and were always trying their best. Rooms were clean and comfortable. Breakfast was my favourite, a wide variety of dishes and tasty.Sufficient staff attending to my needs. Keep it up.

Beyond words!

TripAdvisor rating 5.0/5

M4L1N0 Business - 10/01/2020 TripAdvisor review

Spent hundred of nights since 2013 at the same hotel, Novotel Palembang. I never get bored! Thanks to Anggi for helping me with the reservation, c/i and c/o. No issues at all, love that smile by the way!

Excellent Design

TripAdvisor rating 4.0/5

pengelanaj Family - 01/01/2020 TripAdvisor review

The design of this Novotel was very sophisticated. This hotel have very good building, garden and facilities, but the maintenance need some improvement. The staff also very kind and helpfull. But when I did a check in, I was bit shocked when the receptionist inform me that we are not make reservation yet. Hope that they will more carrefully in the future. Breakfast is perfect, combination of local and international food are perfect. The one thing that I see in Novotel Palembang is the garden maintenance. I understand that is not easy to find a good gardener in palembang. I am strongly recommend the hotel management to send the garden staff to Bali Accors hotel so they can learn how their Bali's counterpart doing a job.

Dear Pengelana J, Warmest Greetings from Novotel Palembang Hotel & Residence Thank you for taking your time in communicating this review during your recent stay with us. Please allow me to express my sincere apologies for the inconvenience you have experienced regarding your room reservation. We address this issue to the Front Office Team for improvement, thank you for your advice about our garden maintenance and we will try to improve as well. We appreciate your sharing your concerns and we hope that you will give us the opportunity to better serve you in the near future. Kindest regards, Yoesi Bagus Taruna General Manager

Nice hotel, great staff!

TripAdvisor rating 5.0/5

Linde A Family - 02/08/2019 TripAdvisor review

Extra thanks to mister adafi, your lovely manager, who made Sure our stay was enjoyable, chanti for our fresh waffles at breakfast and firman and winda for our coffee. Also reception was very helpful, dany, rahndi and Tammy from the bar saw to our every need at dinner! And mister housekeeping taking care of rooms 209&211 thank you again so much!! Will always remember you!

Good accomodation in Palembang City

TripAdvisor rating 5.0/5

kowaraalbert Business - 30/07/2019 TripAdvisor review

Every single aspects for 4/5stars accomodation service/hotels are checked. One of the best options for staying in Palembang, whether for business or family vacation trip purposes. Cheers for the hotel team that actually made my stay there satisfied.

Dear kowaraalbert, Thank you for your time to exchange this review in Tripadvisor during your recent stay with us. We are extremely delighted to hear that you really enjoyed your stay with us and couldn't be more than happy to learn that our staff had made your stay a memorable one. Again, thank you for your high comment and we all look forward to welcoming you back to Novotel Palembang Hotel & Residence on your next visit to city.

Novotel Palembang Rating

TripAdvisor rating 5.0/5

Adventure68091552471 Business - 07/04/2019 TripAdvisor review

Excellent and sprawling property with enough amenities. Thoroughly enjoyed my stay for 9 days at the Hotel. Room was cosy and comfortable, room service was excellent and food was delicious. Huge buffet spread for breakfast. Overall, I had a good time at the hotel. Would like to stay here only on my revisit to Palembang.

Dear Adventure68091552471, Thank you for taking your time to complete this review in Tripadvisor during your recent stay with us. We all delighted to hear that you really had a memorable stay with us and look forward to welcoming you back to Novotel Palembang Hotel & Residence on your next visit to the city.

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