Novotel Palembang - Hotel & Residence Hotel 4 stars

TripAdvisor rating 4.0/5 525 reviews
Novotel Palembang - Hotel & Residence
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Room 1

Number of guests
Children's age

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How it works?

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When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I cannot take advantage of the Members' rate

Hotel extras

  • Superior business and conferencing facilities

  • Located near the Palembang Trade Centre

  • Spacious modern rooms with free WiFi

  • Sauna and fitness centre for your workout

  • Beautiful outdoor swimming pool

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • Air conditioned
  • SM BADARUDDIN IIPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Dry cleaning / Ironing
  • Cash machine
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Thermal Spa
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Jogging track (Nearby)
Catering
  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 15 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available

Hotel location

Novotel Palembang - Hotel & Residence

Jalan R Sukamto No 8A
South Sumatera
30127
palembang
indonesia

Tel: +62711369777

Fax: (+62)711/379777

Contact email

Check-in from 14h00

Check out up to 12h00

  • HANDOYO, PUTRA RAFLESIA :   PLB - JKT KERTAJAYA

  • KRAMATJATI, LORENA :   PLB - JKT KERTAJAYA

  • PUTRA REMAJA, GIRI INDAH :   PLB - JKT KERTAJAYA

  • By plane

    SM BADARUDDIN II At 16km / 9.94 miles - Shuttle paying

  • By train

    KERTAPATI STATION At 14km / 8.7 miles

GPS :-2.94993, 104.767621

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Superior Room with King Bed

  • Max. number of persons: 2
  • Area: From 38
  • Views: Garden side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Superior Room with twin beds

  • Max. number of persons: 2
  • Area: From 42
  • Views: Garden side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Superior Pool View with King Bed

  • Max. number of persons: 2
  • Area: From 38
  • Views: Pool side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Superior Pool View with Twin Beds

  • Max. number of persons: 2
  • Area: From 42
  • Views: Pool side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

1 Bedroom Apartement with Double Bed

  • Max. number of persons: 2
  • Area: From 68
  • Views: Pool side, Garden side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Our restaurants and bars

THE SQUARE

Type of cuisine: International

Serving International and Indonesian cuisines

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE ORIENT CHINESE RESTAURANT

Type of cuisine: Other cooking style

THE ORIENT CHINESE RESTAURANT

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE BAR

Photo non contractuelle / Strictly non binding

Located at our spacious lobby area, the bar serves cocktails, wine, beer and snacks with live music and a very cozy atmosphere.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SPLASH BAR

Photo non contractuelle / Strictly non binding

Overlooking our beautiful outdoor swimming pool, the bar serves delightful finger food meals and tropical cocktails.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 15

  • Maximum size: 1,449

  • Maximum capacity: 1,800 people

  • Maximum banquet capacity: 1,000 people

Find out more

Our guest reviews for
Novotel Palembang - Hotel & Residence

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

3,475 reviews

tripadvisor

TripAdvisor Rating 4.0/5

525 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Beyond words!

TripAdvisor rating 4.0/5

M4L1N0 Business - 10/01/2020 TripAdvisor review

Spent hundred of nights since 2013 at the same hotel, Novotel Palembang. I never get bored! Thanks to Anggi for helping me with the reservation, c/i and c/o. No issues at all, love that smile by the way!

Excellence

Customer review rating 4.3/5

Liana Families - 08/01/2020 Confirmed reviews ALL

Good service

Relaxing hotel

Customer review rating 4.3/5

Jose Solo - 08/01/2020 Confirmed reviews ALL

Typical Balinese style hotel

Customer review rating 4.3/5

Nurlela A. Families - 08/01/2020 Confirmed reviews ALL

happy hotel comfortable and quiet

Great Escape in the middle of the city

Customer review rating 4.3/5

Arina T. Families - 02/01/2020 Confirmed reviews ALL

we stayed for 3d2n. first night we took superior room. my 2 years old daughter fall down in the toilet because of the slippery floor. also had a head hit by the sharp edge of the furniture. we decided to move into the junior suit room on the 2nd day so that our daughter had more space for walk, run, and play. overall, we were very satisfied staying over this hotel. located in the central of the city made us really easy fo find foods and anything else. foods were great. staffs are really best. very friendly, nice, and kind. pools are great. and also the kids club. if we're allowed to give some inputs, please consider to refurnish the interiors into more modern look. finally, we proudly give 8 out of 10 for novotel. keep up the good work.

Excellent Design

TripAdvisor rating 4.0/5

Pengelana J Family - 01/01/2020 TripAdvisor review

The design of this Novotel was very sophisticated. This hotel have very good building, garden and facilities, but the maintenance need some improvement. The staff also very kind and helpfull. But when I did a check in, I was bit shocked when the receptionist inform me that we are not make reservation yet. Hope that they will more carrefully in the future. Breakfast is perfect, combination of local and international food are perfect. The one thing that I see in Novotel Palembang is the garden maintenance. I understand that is not easy to find a good gardener in palembang. I am strongly recommend the hotel management to send the garden staff to Bali Accors hotel so they can learn how their Bali's counterpart doing a job.

Dear Pengelana J, Warmest Greetings from Novotel Palembang Hotel & Residence Thank you for taking your time in communicating this review during your recent stay with us. Please allow me to express my sincere apologies for the inconvenience you have experienced regarding your room reservation. We address this issue to the Front Office Team for improvement, thank you for your advice about our garden maintenance and we will try to improve as well. We appreciate your sharing your concerns and we hope that you will give us the opportunity to better serve you in the near future. Kindest regards, Yoesi Bagus Taruna General Manager

Overall pleasant, the staff is helpful

Customer review rating 4.3/5

Selvi Business - 20/12/2019 Confirmed reviews ALL

First of all, i asked for a non smoking room as i cant stand the smell of smoke, however i got smoking room (tho they treated the room, i could still smell the smoke). The room service was excellent, the staff were friendly, the laundry service was amazing. However the bathroom was a little dirty from stain accumulation. And i still dont get why theres no shower curtain.

a comfortable stay in novotel

Customer review rating 4.3/5

Anonymous Business - 16/12/2019 Confirmed reviews ALL

nice hotel

Please make it free for drop off without asking for stamp

Customer review rating 4.3/5

Ron Business - 27/11/2019 Confirmed reviews ALL

You are reputable hotel that shouldn’t have to make money from parking. It is troublesome to get the stamp for free parking.

Pleasant stay

Customer review rating 4.3/5

Andi Business - 21/11/2019 Confirmed reviews ALL

My first time come to Palembang, I enjoy my stay, thank you to reception very nice and helpful ( forgot the name lady with jacket ) explain very detail Jembatan Amper, Pasar 16 and Pindang Musi rawas, i can do both, work and leisure.

goog services, good view

Customer review rating 4.3/5

Luthfi Business - 18/11/2019 Confirmed reviews ALL

ovreall are satisfy, good room view, nice food and services, the lack tv broadcast are need to improve due to, sometime view are bad some time good and clear. possibitiy from cable.connection are not proper

beautiful place

Customer review rating 4.3/5

Andri F. Families - 13/11/2019 Confirmed reviews ALL

amazing hotel with all facilities

Short Perfect Stay

Customer review rating 4.3/5

D. I. T. Solo - 11/11/2019 Confirmed reviews ALL

Spacy and comfy room, nice and helpful Staffs, clean and relaxing hot tub.

Thank you Novotel Palembang

Customer review rating 4.3/5

Rendi Business - 21/10/2019 Confirmed reviews ALL

I was visiting Palembang when there is bad haze because of wild fire, My flight was delay and the way from airport to hotel was not good visibility. thank you to Bell boy that help me a lot with my Luggages ( forget the name), Anggi Receptionist very nice, gave mask for me and my wife, during my stay really helpful. room and breakfast is also good.definitely will come back again.

Hotel with good ambience

Customer review rating 4.3/5

Alde D. Families - 10/10/2019 Confirmed reviews ALL

I love novotel, because this hotel has a great view and swimming pool.

Customer review rating 4.3/5

Heriyanto Business - 02/10/2019 Confirmed reviews ALL

Flush toilet on room 151 not correct working,kindly chk on it,thank you.

Great!

Customer review rating 4.3/5

Pinasthi D. Business - 27/09/2019 Confirmed reviews ALL

nice hospitality, quick services, good taste of F&B, spacious room & nice swimming pool. During my stay, just a bit disappointment of water leaking on sink. Already fixed by engineering and gave me compliment of nice chocolate, but next day still leaking. Its ok tough, just concern on save water in general. Keep on your good services. Suggestion: please add more direction (to ballroom/restaurant) near room or door to door so we can easily know where we should go. For me, direction on room number, was not easy to notice, as we used to focus on room number when heading to the door. in contrary, if we heading outside from our room, we will notice quickly to information that in front of us, not look back at room number.

good

Customer review rating 4.3/5

Robi J. Business - 27/09/2019 Confirmed reviews ALL

its a good experience to stay in Novotel Palembang

Customer review rating 4.3/5

Harmansyah Business - 26/09/2019 Confirmed reviews ALL

Ok.. rekomen

Good sleep

Customer review rating 4.3/5

Lokman Solo - 25/09/2019 Confirmed reviews ALL

Being greeted with friendly staff starts from the front desk to housekeeper.

Our most recent 20 reviews

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