Novotel Palembang - Hotel & Residence

Novotel Palembang - Hotel & Residence 4 stars

Customer review rating (ALL Rating) 4.5/5 419 reviews

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Hotel extras

  • Superior business and conferencing facilities

  • Located near the Palembang Trade Centre

  • Spacious modern rooms with free WiFi

  • Sauna and fitness centre for your workout

  • Beautiful outdoor swimming pool

ALLSAFE approved hotel

Hotel location

Novotel Palembang - Hotel & Residence

Jalan R Sukamto No 8A, South Sumatera



  • By plane

    SM BADARUDDIN II At 16km / 9.94 miles - Shuttle paying

  • By train

    KERTAPATI STATION At 14km / 8.7 miles

GPS:-2.94993, 104.767621

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  419 reviews

TripAdvisor Rating  4.5/5  1,073 reviews

Certificate of excellence 2022

Recommend hotel

TripAdvisor rating 5.0/5

849hendras Business - TripAdvisor review

This is my second time to come for bussiness trip. All facility and service were still same. Yesterday i got new room. It was amazing with luxury property. All staff have good hospitality. Started i was check in untuk check out. Thanks novotel palembanb

Nice hotel

TripAdvisor rating 5.0/5

g0m0sm Couples - TripAdvisor review

As long as i stayed here, everything run smooth. starting check in until check out. All staff have a good hospitality. Special staf name, Arif. All facilities provided a nice and many variaties of food.

Dear Gomos M, We are very much appreciate for comments regarding to your stay at Novotel Palembang Hotel & Residence. It is always a pleasure to receive positive feedback. We will share your comments to our heartist with name Arif. We are sure that this feedback will serve as an encouragement to all of our heartist as we strive to continuously improve the quality of our services. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Herman Wijaya General Manager

Best Hotel

TripAdvisor rating 5.0/5

tonidI6031PW Couples - TripAdvisor review

Beautiful surroundings in secluded area. Step inside to a tropical paradise. The staff are very helpful, sometimes we used Google translate, but they are eager to speak English. Food is beautiful, and great selection. You can also get a decent coffee, however they are a little costly in the scheme of things.

Dear tonidl6031PW, Warmest Greeting from Novotel Palembang Hotel and Residence. Thank you for taking your valuable time to share about your recent experience at Novotel Palembang Hotel and Residence. We are glad to know that our heartist tried to help you with such a good impression and had a good impact in your overall experience. We are committed to always improve all our facility, and service. I look forward to welcome you back on your next visit to Novotel Palembang Hotel & Residence. Best Regards, Herman Wijaya, General Manager


TripAdvisor rating 5.0/5

DavidYang09 Business - TripAdvisor review

Overall is good Room is clean with the quite good service About facilities, there are so many like steam room, sauna, hot water, cold water, ect Recommended for all type of travellers Breakfast also taste good

Dear DavidYang09, Thank you for giving a very nice feedback regarding to your experience. It is grateful to read that you are delighted by Facilities that available at Novotel Palembang. We always want to ensure that our guests are fully satisfied with our products and services. We look forward to your next return visit soon for another memorable stay. Best regards, Herman Wijaya General Manager

family vacation

TripAdvisor rating 5.0/5

taffananaurahs Families - TripAdvisor review

the food for breakfast is quite satisfying and the service done by Arif is good and friendly. but when I want to check in and enter the hotel room late, there are no towels in the room and I have to ask for it first, the room smells of cigarettes, the operator is slow to submit complaints.

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Other web-users rate our hotel

  • 50 reviews 8.7/10 Location
  • 241 reviews 8.3/10 Room
  • 226 reviews 8.8/10 Service
  • 148 reviews 8.9/10 Amenities
  • 97 reviews 7.7/10 Cleanliness
  • 76 reviews 8.9/10 Comfort
  • 68 reviews 7.1/10 Breakfast
  • 20 reviews 5.4/10 Value

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