Novotel Palembang - Hotel & Residence 4 stars

Customer review rating (ALL Rating) 4.6/5 405 reviews

Hotel extras

  • Superior business and conferencing facilities

  • Located near the Palembang Trade Centre

  • Spacious modern rooms with free WiFi

  • Sauna and fitness centre for your workout

  • Beautiful outdoor swimming pool

ALLSAFE approved hotel

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Hotel location

Novotel Palembang - Hotel & Residence

Jalan R Sukamto No 8A, South Sumatera
30127 PALEMBANG
Indonesia

GPS:-2.94993, 104.767621

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  405 reviews

TripAdvisor Rating  4.5/5  1,505 reviews

Certificate of excellence 2023

Meeting experience

TripAdvisor rating 5.0/5

suci s TripAdvisor review

Good service and hospitality.. Really enjoy my time while here... With a ballroom with more than 1000 persons capacity you could run a large scale meetings.. A great assistance from Mr. Alam and Mr. Yuni

Ibu 909sucis yang terhormat Salam hangat dari Novotel Palembang Hotel & Residence Kami sangat berterima kasih atas komentar Anda mengenai kunjungan Anda di Novotel Palembang Hotel & Residence. Sangat menyenangkan bagi kami untuk menerima umpan balik/tanggapan positif. Kami akan memberitahukan komentar Anda kepada tim kami. Kami yakin bahwa umpan balik ini akan menjadi motivasi bagi semua staf kami karena kami berusaha untuk terus meningkatkan kualitas layanan kami. Sekali lagi terima kasih karena Anda telah memberitahukan pengalaman Anda, dan kami berharap kunjungan Anda berikutnya akan sama memuaskan seperti kunjungan sebelumnya. Hormat kami, Praburizal Front Office Manager

Great experience with Family at Novotel

TripAdvisor rating 5.0/5

Rena A TripAdvisor review

This place is recommended for a couple or family, have a huge rooms, clean and comfy. Have a beautiful view from your balcony which directly in front of the beautiful swimming pool. Also the food is super delicious!

Dear 748renaa, Warmest Greetings from Novotel Palembang Hotel & Residence We sincerely appreciate you taking a time to share your grateful experience at Novotel Palembang Hotel & Residence, the whole team is delighted to hear that you really enjoyed your stay with us. Once again thank you for your kind review and we all look forward to welcoming you back to Novotel Hotel & Residence on your next visit. Sincerely, Herman Wijaya General Manager

The best view hotel in palembang

TripAdvisor rating 5.0/5

Pioneer825737 TripAdvisor review

Im staying at Novotel 6 may 2023 from 108. Best view from my drone, service excellent from staff restaurant Grace also firman when I breakfast with our family. enjoy staycation and thankyou Novotel Palembang. I will definitely come back

Dear Pioneer825737, Warmest Greetings from Novotel Palembang Hotel & Residence We very much appreciate your comments regarding your stay at the Novotel Palembang Hotel & Residence. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kindest regards, Herman Wijaya General Manager

Spacious room in the very big resort

TripAdvisor rating 4.0/5

theomanginstar Business - TripAdvisor review

The check-in process was very fast, even though they will ask for money to deposit. Rooom: very spacious, clean, as I expect for the novotel class. Breakfast: I will put 1 star in this section. Really disappointed, lack of choice. Looks like it doesn't meet 4 star hotel expectation. When i stay here, the swimming pool is in the maintenance process. If you want to enjoy the big swimming pool and spacious room, you can stay here.

Dear Theomanginstar Warmest greetings from Novotel Palembang Hotel & Residence Thank you for sharing your experience during your stay at Novotel Palembang Hotel and Residence. We are very happy to hear that you liked the hotel's design rooms. however thank you very much for sharing your feedback on hotel improvement. We do apologize that your experienced were not up to your expectations. Please be assured that we have noted your constructive comments and shared with departments concerned to take this seriously to ensure guests will feel heart warm and got best experience during their stay. Once again, thank you very much for your valuable feedback gift. Hopefully we can improve your experience and the rest of your next stay with us will be a pleasant one and look forward to welcoming you back in the near future. Regards, Praburizal Front Office Manager

Best Hotel in Palembang

TripAdvisor rating 5.0/5

0209Latif TripAdvisor review

We re visited Palembang for a short business trip, the hotel was beautiful, friendly staff and we had a great stay. Sadly we didn't had time to go around the city, maybe next time when we come back later. Thank you Novotel Palembang's team.

Dear Mr Latif Warmest Greetings from Novotel Palembang Hotel & Residence We sincerely appreciate you taking a time to share your grateful experience at Novotel Palembang Hotel & Residence, the whole team is delighted to hear that you really enjoyed your stay with us. Once again thank you for your kind review and we all look forward to welcoming you back to Novotel Hotel & Residence on your next visit to the city. Kindest regards, Praburizal Front Office Manager

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Other web-users rate our hotel

  • 45 reviews 8.3/10 Location
  • 251 reviews 8.8/10 Room
  • 250 reviews 8.8/10 Service
  • 7 reviews 10/10 WiFi
  • 162 reviews 8.1/10 Food
  • 159 reviews 9/10 Amenities
  • 132 reviews 8.8/10 Cleanliness
  • 72 reviews 9.5/10 Comfort

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