Novotel Palembang - Hotel & Residence Hotel 4 stars

good experience and very enjoy to stay

Really helped by Pak Affandi for any problem during stay such as delay check in due to room not yet cleaned, very quick move for helping my nephew on little incident on pool

very nice to see nature in this hotel and furniture well

Good stay for family with kid and toddler

Great

Come for company meeting, breakfast is good, pool is also good, special thanks to Ms Fina, Reception very helpful. sure will come back.

I think the jacuzzi should be open in the morning and night.

Positive: I love the resort style architecture. Location is great. The room itself is actually old but well-kept. Pool is clean. Please keep it up and do not allow people with jeans/full clothing to swim. Need improvement: Check in process took quite a while. Staff uniform doesn't represent 5-star hotel. Breakfast is very expensive. If you reprice the breakfast option, people will want to have breakfast there. Hot water wasn't available in the morning.

Enjoyed my stay, team was professional and were always trying their best. Rooms were clean and comfortable. Breakfast was my favourite, a wide variety of dishes and tasty.Sufficient staff attending to my needs. Keep it up.

Spent hundred of nights since 2013 at the same hotel, Novotel Palembang. I never get bored! Thanks to Anggi for helping me with the reservation, c/i and c/o. No issues at all, love that smile by the way!

The design of this Novotel was very sophisticated. This hotel have very good building, garden and facilities, but the maintenance need some improvement. The staff also very kind and helpfull. But when I did a check in, I was bit shocked when the receptionist inform me that we are not make reservation yet. Hope that they will more carrefully in the future. Breakfast is perfect, combination of local and international food are perfect. The one thing that I see in Novotel Palembang is the garden maintenance. I understand that is not easy to find a good gardener in palembang. I am strongly recommend the hotel management to send the garden staff to Bali Accors hotel so they can learn how their Bali's counterpart doing a job.

Extra thanks to mister adafi, your lovely manager, who made Sure our stay was enjoyable, chanti for our fresh waffles at breakfast and firman and winda for our coffee. Also reception was very helpful, dany, rahndi and Tammy from the bar saw to our every need at dinner! And mister housekeeping taking care of rooms 209&211 thank you again so much!! Will always remember you!

Every single aspects for 4/5stars accomodation service/hotels are checked. One of the best options for staying in Palembang, whether for business or family vacation trip purposes. Cheers for the hotel team that actually made my stay there satisfied.

Excellent and sprawling property with enough amenities. Thoroughly enjoyed my stay for 9 days at the Hotel. Room was cosy and comfortable, room service was excellent and food was delicious. Huge buffet spread for breakfast. Overall, I had a good time at the hotel. Would like to stay here only on my revisit to Palembang.

Good overall. Everything worked and room was quiet. Good breakfast and helpful staff. Large parking space is available for guests. Pool was very good with good service. Will stay here the next time we visit.