Novotel Palembang - Hotel & Residence Hotel 4 stars

Customer review rating (ALL Rating) 4.3/5 3,764 reviews

ALLSAFE approved hotel

Information message

Novotel Palembang - Hotel & Residence
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+ 26 Services

Hotel extras

  • Superior business and conferencing facilities

  • Located near the Palembang Trade Centre

  • Spacious modern rooms with free WiFi

  • Sauna and fitness centre for your workout

  • Beautiful outdoor swimming pool

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Palembang - Hotel & Residence

Jalan R Sukamto No 8A
South Sumatera
30127 palembang
indonesia

Fax: (+62)711/379777

Check-in from 14h00

Check out up to 12h00

  • HANDOYO, PUTRA RAFLESIA:  PLB - JKT KERTAJAYA

  • KRAMATJATI, LORENA:  PLB - JKT KERTAJAYA

  • PUTRA REMAJA, GIRI INDAH:  PLB - JKT KERTAJAYA

  • By plane

    SM BADARUDDIN II At 16km / 9.94 miles - Shuttle paying

  • By train

    KERTAPATI STATION At 14km / 8.7 miles

GPS:-2.94993, 104.767621

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 15

  • Maximum size: 1,449

  • Maximum capacity: 1800 people

  • Maximum banquet capacity: 1000 people

Find out more

Our guest reviews for
Novotel Palembang - Hotel & Residence

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

3,764 reviews

TripAdvisor Rating 4.5/5

805 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Very good customer service from the staff

Customer review rating 5.0/5

Michelle Business - 24/11/2021 Confirmed reviews ALL

Mr. Arnaz from the F&B department is outstanding

Good Housekeeping

Customer review rating 4.0/5

Samsul.bahroni Business - 24/11/2021 Confirmed reviews ALL

Strategic location and quite place

Good Place for Stay

Customer review rating 4.0/5

Hendrik S. Business - 20/11/2021 Confirmed reviews ALL

I has spend for 3-days staying at Novotel, overall is very good just miss some a little things is not working such as drainage clogged, no plug for the bathtub so can't use, AC is noise, and no qibla direction. But overall is very satisfied.

Dear Hendrik S., Warmest greeting from Novotel Palembang Hotel & Residence. We thank you for your positive comment regarding your stay. I am happy to hear that you had satisfying one. Apart from that, we do apologize for the inconvenience about room facilities. Your comment has been duly passed to our House Keeping and Engineering Department to avoid similar experience occurred in the future. We hope that your next visit will be as satisfying as the previous visit at Novotel Palembang Hotel & Residence. Best Regards, Herman Wijaya General Manager

Refreshing Staycation

Customer review rating 5.0/5

Angela Solo - 19/11/2021 Confirmed reviews ALL

I love everything about this hotel, room is clean and comfort, friendly staffs, green and nice ambience, it feels like in Bali. I feel relaxed and refreshed now, thanks Novotel Palembang, we'll be back soon!

Relaxing Staycation

Customer review rating 5.0/5

Nate A. Friends - 18/11/2021 Confirmed reviews ALL

This is the recommended hotel for staycation. Comfort room, nice ambience, friendly staffs, very delicious foods in very elegant restaurant. One more important thing in pandemic is this hotel implemented health protocol so well

Nice for staycation

Customer review rating 5.0/5

Dwi A. Friends - 16/11/2021 Confirmed reviews ALL

comfort room, beautiful view, friendly staffs, cool pool, delicious foods, relaxing ambience makes me more refresh. One of important thing

Yth. Dwi A. The warmest greeting from Novotel Palembang Hotel & Residence Thank you very much for your perfect rating and great feedback about our hotel. It is delightful to know you enjoy our services and facilities and feel refreshed while staying with us. We are so excited to welcome you again for more relaxing experience at Novotel Palembang Hotel & Residence. Best Regards, Herman Wijaya General Manager

Pleasant stay

Customer review rating 4.0/5

Fulki Families - 14/11/2021 Confirmed reviews ALL

The room was clean. The staff member was helpful and friendly. The pool was nice and clean. But I think that breakfast needs improvement.

Yth. Fulki Nafilah The warmest greeting from Novotel Palembang Hotel & Residence We are really pleased to know you enjoyed our services and facilities while you stayed with us. Your constructive comment about breakfast has been delivered to F&B team, it becomes our motivation to keep maintaining and improving the service quality to every guest. We wait to welcome you back for more pleasant experience at Novotel Palembang Hotel & Residence. Best Regards, Herman Wijaya General Manager

What a joyful staycation

Customer review rating 5.0/5

Arora Friends - 12/11/2021 Confirmed reviews ALL

Novotel is the best hotel in Palembang. The best place for staycation and take time to rest. The hotel is comfort, restaurant and the foods are nice and delicious, the staffs are friendly, very good implemented of health protocol. I will be back for another staycation

Yth. Arora, The warmest greeting from Novotel Palembang Hotel & Residence We really appreciate your perfect rating and great feedback. We are pleased to know you got a pleasant experience and enjoyed the services and facilities. We are excited to welcome you again and make you feel more relax and energized at Novotel Palembang Hotel & Residence. Best Regards, Herman Wijaya General Manager

Pleasant stay

Customer review rating 5.0/5

Okky F. A. Z. Solo - 08/11/2021 Confirmed reviews ALL

This is perfect hotel for staycation in Palembang. The room is comfort, the view is beautiful which makes us feel more relax, the restaurant and food are nice and delicious, absolutely i'll be back

Dear Okky Fatimah Az Z., The warmest greeting from Novotel Palembang Hotel & Residence Thank you for giving us great feedback and perfect rating. We will inform our heartist about your great feedback. We are excited to welcome you back for another pleasant experience at Novotel Palembang Hotel & Residence. Best Regards, Herman Wijaya General Manager

Pleasant and satisfying stay.

Customer review rating 4.5/5

Gt Business - 06/11/2021 Confirmed reviews ALL

It is always a great pleasure to stay at Novotel Palembang. The hospitality and service is extremely good. The ambience and overall atmosphere all around the hotel is great. The food and menu served are tasty and moderately priced. Value for money.

Dear Gerald Toidy, The warmest greeting from Novotel Palembang Hotel & Residence We are delighted to know you got a pleasant experience and enjoyed our services and facilities. We are excited to welcome you back for another pleasant experience at Novotel Palembang Hotel & Residence. Best Regards, Herman Wijaya General Manager

Good stay

Customer review rating 4.5/5

Sylvi Families - 05/11/2021 Confirmed reviews ALL

Please repair the hotwater

Dear Sylvi, The warmest greeting from Novotel Palembang Hotel & Residence We are delighted to know you got a pleasant experience. Your feedback has been delivered to the head of the relevant department to immediately fix the problem. We are eager to welcome you back at Novotel Palembang Hotel & Residence. Best Regards, Herman Wijaya General Manager

Perfect stay

Customer review rating 5.0/5

Erende Friends - 04/11/2021 Confirmed reviews ALL

Everything is perfect, i like the impementation of health protocol, i'll be back

Dear Erende The warmest greeting from Novotel Palembang Hotel & Residence Thank you for your feedback and perfect rating, we will inform our heartist team about this great feedback. We wait to welcome you back for another pleasant experience at Novotel Palembang Hotel & Residence. Best Regards, Herman Wijaya General Manager

Good Stay

Customer review rating 5.0/5

Astrada Business - 04/11/2021 Confirmed reviews ALL

homey and comfy. Food is delicious. will come back for sure

Dear Astrada Dyna Ersya The warmest greeting from Novotel Palembang Hotel & Residence Thank you for your feedback and perfect rating, we will inform our heartist team about this great feedback. We wait to welcome you back for another pleasant experience at Novotel Palembang Hotel & Residence. Best Regards, Herman Wijaya General Manager

Perfect stay

Customer review rating 5.0/5

Yurin Friends - 04/11/2021 Confirmed reviews ALL

Perfect room, perfect view, perfect restaurant, perfect service, perfect health protocol implemented

Dear Yurin The warmest greeting from Novotel Palembang Hotel & Residence Thank you for your feedback and perfect rating, we will inform our heartist team about this great feedback. We wait to welcome you back for another pleasant experience at Novotel Palembang Hotel & Residence. Best Regards, Herman Wijaya General Manager

Good stay

Customer review rating 3.5/5

Anggatara Families - 03/11/2021 Confirmed reviews ALL

Avarage service, room well maintain but there some leakage on toilet on plumbing and also hole of bathup didnt drain and flowing smoothly

Dear Anggatara The warmest greeting from Novotel Palembang Hotel & Residence We are delighted to know you got a pleasant experience and enjoyed our services and facilities. Your feedback has been delivered to the head of the relevant department to immediately fix the problem. We will be waiting for your next stay to have another pleasant experience at Novotel Palembang Hotel & Residence. Best Regards, Herman Wijaya General Manager

Best hotel in palembang

Customer review rating 5.0/5

Guruh M. Business - 02/11/2021 Confirmed reviews ALL

Very friendly staff

Dear Guruh M. The warmest greeting from Novotel Palembang Hotel & Residence Thank you for your feedback and perfect rating, we will inform our heartist team about this great feedback. We wait to welcome you back for another pleasant experience at Novotel Palembang Hotel & Residence. Best Regards, Herman Wijaya General Manager

Strategic location, but it have to balance with customer satisfaction

Customer review rating 3.5/5

Andri Families - 02/11/2021 Confirmed reviews ALL

I had reserve 2 rooms, but untill i checked in (about 15.00 WIB), my second room was not ready, so i have to wait for cleaning processing. But while i go into my first room, i see there was not cleaning processing in my second room, the reason was the person before was late check in. The receptionist said that the guest was late check in and paid for that. And than there was not compensation for the next guess, it was me. E.g late check in for me…i think it was not fair…the guess before me paid to hotel cause late check in, but the compensation it was not for me…

Dear Mintoro Andri Wicaksono, The warmest greeting from Novotel Palembang Hotel & Residence Thank you for your rating and constructive feedback. We apologize for the inconvenience experience during your stay at Novotel Palembang. Your complaint has been delivered directly to the head of the relevant department to immediately fix the problems. We hope that it does not limit you to stay with us again and have a more pleasant experience at Novotel Palembang Hotel & Residence. Best Regards, Herman Wijaya General Manager

Good stay good breakfast menu

Customer review rating 4.0/5

Hendro P. Couples - 02/11/2021 Confirmed reviews ALL

This is our 2nd stay at novotel palembang. In this year, we like the sorounding ong the hotel and specially during breakfast. But one thing that should be improve, we found mosquitoes (nyamuk) and ants in our room…. (Room 115). We hope that novotel can solve this problem to keep your perfomance Thank you

Dear Hendro P. The warmest greeting from Novotel Palembang Hotel & Residence We are delighted to know you got a pleasant experience and enjoyed our services and facilities. Your feedback has been delivered to the head of the relevant department to immediately fix the problem. We will be waiting for your next stay to have another pleasant experience at Novotel Palembang Hotel & Residence. Best Regards, Herman Wijaya General Manager

Never Disappointed...

Customer review rating 5.0/5

Ferry H. Business - 02/11/2021 Confirmed reviews ALL

Actually, the hotel is My Fave. Big room, clean and all employees have good attitude.

Dear Ferry H. The warmest greeting from Novotel Palembang Hotel & Residence Thank you for your great feedback and perfect rating, we will inform to our heartist team about this great feedback. We wait to welcome you back for another pleasant experience at Novotel Palembang Hotel & Residence. Best Regards, Herman Wijaya General Manager

Business stay 11th to 18tj Jan 2020

TripAdvisor rating 4.0/5

capteugenesebastian Business - 19/01/2020 TripAdvisor review

Enjoyed my stay, team was professional and were always trying their best. Rooms were clean and comfortable. Breakfast was my favourite, a wide variety of dishes and tasty.Sufficient staff attending to my needs. Keep it up.

Our most recent 20 reviews

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