Novotel Palembang - Hotel & Residence Hotel 4 stars

Room is comfort, great service, restaurant and foods are various and deliciois, health protocol implemented well, and the pool is the star. I'll be back!

It's such a pleasure to have stay and vacation in Novotel Palembang. The room is comfort, the view is incredible, the service is nice, the food is delicious, and the health protocol implemented so well. Overall, it is very fun and i can't wait to be back!

Thank you for the amazing service, from me making a reservation with the reservation team, Mrs. Rara, and on arrival, she was warmly welcomed by Mrs. Katarina. and until the time of check out all the staff were very warm and ready to help. I hope novotel will always be the best hotel.

1. A bit uncomfortable with service : when we approach Reception, they do not even look up and ask any word! I had to push the Reception man to start with “Pagi”. He says the partition did not allow me to hear: far from reality!! 2. Same experience in the Restaurant: he is focussing on some thing else until I ask him again! 3. Pl train all to look at Customer and respect him with folded hands. 4. Overall, my stay in the room was OK. But outside services need some more improvements

Standard a bit decline Due to pandemic. Also the pool still under renovation .

Lovely place for staycation. Good service and so comfy

facilities and services do not match the price. seen from the design and equipment of the rooms that are old and partially damaged, as well as the service of the employees does not show classy hotel services.

Good ambiance, Well designed interiors and excellent services from staff especially who assisted me through check in. The only downside was the pool was renovated when I came while the pool is the only thing I came for since my children love swimming. I thought I could get a swimming voucher as a compensation but no I couldn’t. So, It was a bummer.

It is like you stay in the middle of garden, green and fresh air

good experience and very enjoy to stay

Enjoyed my stay, team was professional and were always trying their best. Rooms were clean and comfortable. Breakfast was my favourite, a wide variety of dishes and tasty.Sufficient staff attending to my needs. Keep it up.

Spent hundred of nights since 2013 at the same hotel, Novotel Palembang. I never get bored! Thanks to Anggi for helping me with the reservation, c/i and c/o. No issues at all, love that smile by the way!

The design of this Novotel was very sophisticated. This hotel have very good building, garden and facilities, but the maintenance need some improvement. The staff also very kind and helpfull. But when I did a check in, I was bit shocked when the receptionist inform me that we are not make reservation yet. Hope that they will more carrefully in the future. Breakfast is perfect, combination of local and international food are perfect. The one thing that I see in Novotel Palembang is the garden maintenance. I understand that is not easy to find a good gardener in palembang. I am strongly recommend the hotel management to send the garden staff to Bali Accors hotel so they can learn how their Bali's counterpart doing a job.

Extra thanks to mister adafi, your lovely manager, who made Sure our stay was enjoyable, chanti for our fresh waffles at breakfast and firman and winda for our coffee. Also reception was very helpful, dany, rahndi and Tammy from the bar saw to our every need at dinner! And mister housekeeping taking care of rooms 209&211 thank you again so much!! Will always remember you!

Every single aspects for 4/5stars accomodation service/hotels are checked. One of the best options for staying in Palembang, whether for business or family vacation trip purposes. Cheers for the hotel team that actually made my stay there satisfied.