Novotel Palembang - Hotel & Residence Hotel 4 stars

Customer review rating 4.3/5 3,497 reviews
Novotel Palembang - Hotel & Residence
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Room 1

Number of guests
Children's age

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Hotel extras

  • Superior business and conferencing facilities

  • Located near the Palembang Trade Centre

  • Spacious modern rooms with free WiFi

  • Sauna and fitness centre for your workout

  • Beautiful outdoor swimming pool

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • Air conditioned
  • SM BADARUDDIN IIPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Dry cleaning / Ironing
  • Cash machine
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Thermal Spa
  • Fitness centre
  • Well-being
  • Babysitting on request
  • Jogging track (Nearby)
Catering
  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 15 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available

Hotel location

Novotel Palembang - Hotel & Residence

Jalan R Sukamto No 8A
South Sumatera
30127
palembang
indonesia

Tel: +62711369777

Fax: (+62)711/379777

Contact email

Check-in from 14h00

Check out up to 12h00

  • HANDOYO, PUTRA RAFLESIA :   PLB - JKT KERTAJAYA

  • KRAMATJATI, LORENA :   PLB - JKT KERTAJAYA

  • PUTRA REMAJA, GIRI INDAH :   PLB - JKT KERTAJAYA

  • By plane

    SM BADARUDDIN II At 16km / 9.94 miles - Shuttle paying

  • By train

    KERTAPATI STATION At 14km / 8.7 miles

GPS :-2.94993, 104.767621

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Accessible room

Superior Room with King Bed

  • Max. number of persons: 2
  • Area: From 38
  • Views: Garden side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)
Accessible room

Superior Room with twin beds

  • Max. number of persons: 2
  • Area: From 42
  • Views: Garden side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)
Accessible room

Superior Pool View with King Bed

  • Max. number of persons: 2
  • Area: From 38
  • Views: Pool side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)
Accessible room

Superior Pool View with Twin Beds

  • Max. number of persons: 2
  • Area: From 42
  • Views: Pool side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)
Accessible room

1 Bedroom Apartement with Double Bed

  • Max. number of persons: 2
  • Area: From 68
  • Views: Pool side, Garden side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Our restaurants and bars

THE SQUARE

Type of cuisine: International

Serving International and Indonesian cuisines

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE ORIENT CHINESE RESTAURANT

Type of cuisine: Other cooking style

THE ORIENT CHINESE RESTAURANT

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE BAR

Photo non contractuelle / Strictly non binding

Located at our spacious lobby area, the bar serves cocktails, wine, beer and snacks with live music and a very cozy atmosphere.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SPLASH BAR

Photo non contractuelle / Strictly non binding

Overlooking our beautiful outdoor swimming pool, the bar serves delightful finger food meals and tropical cocktails.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 15

  • Maximum size: 1,449

  • Maximum capacity: 1,800 people

  • Maximum banquet capacity: 1,000 people

Find out more

Our guest reviews for
Novotel Palembang - Hotel & Residence

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

3,497 reviews

tripadvisor

TripAdvisor Rating 4.0/5

527 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Beautiful place to stay

Customer review rating 4.3/5

Albert Business - 18/02/2020 Confirmed reviews ALL

Beautiful place and nice people, thank you for Ms. Fina, Very good and very helpful receptionist.

Nice breakfast

Customer review rating 4.3/5

William K. Business - 12/02/2020 Confirmed reviews ALL

Good room, is it spacious and clean as usual. Many selections for breakfast.

Big Room

Customer review rating 4.3/5

Sudarno Business - 10/02/2020 Confirmed reviews ALL

Stay at novotel palembang for one night, big area, big room.

Great hotel but lack of consistency

Customer review rating 4.3/5

Anonymous Couples - 05/02/2020 Confirmed reviews ALL

The hotel facility is great with scenic garden, a good standard of gym, a beautiful chapel, nice swimming pools, and the room is clean and reasonably spacious. It is located within a walking distance from a local shopping-mall. However, on the negative side I found the house-rules was substandard for a 4-stars hotel; people went on to the swimming pool with all kind of full-dresses, I even saw a naked kid in the pool, all these raised concern about the pool hygiene. The restaurant on the 1st floor was spacious and quite nice; however, the food served (breakfast) was of low quality.... "semur without meat, soup only" so as 'soto' ... and only meat option was 'tough'... I have to asked a few hotel staffs for a direction to the grand ballroom.

Good stay

Customer review rating 4.3/5

Sulthan M. Y. Business - 02/02/2020 Confirmed reviews ALL

Very satisfied

Good Stay

Customer review rating 4.3/5

Anonymous Business - 31/01/2020 Confirmed reviews ALL

Awesome stay with pleasant service

Good Service

Customer review rating 4.3/5

Agung F. Business - 28/01/2020 Confirmed reviews ALL

Thank you to very good Receptionist Afit, I come a bit early at 12:00 pm, Reception was so crowded perhaps because of Chinese New Year, I know check in time at 14:00 but Afit help me a lot, he event go further help me for making my flight boarding pass ... very good experience..

Beautiful swimming pool, nice staff

Customer review rating 4.3/5

Lisa Friends - 28/01/2020 Confirmed reviews ALL

The swimming pool is so clean, beautiful & the staffs are nice & helpful

Awesome

Customer review rating 4.3/5

Sunarmo Families - 28/01/2020 Confirmed reviews ALL

I come to visit my family in Palembang this is my first time in Palembang, a lot of food to try, Receptionist is very help full, Ms. Eka explain very detail where to go what to eat, pool also very good here my visit become like holiday.

good stay

Customer review rating 4.3/5

Tedi Solo - 23/01/2020 Confirmed reviews ALL

my favorite hotel, thank to Ms. Anggi for your hospitality

Great hotel

Customer review rating 4.3/5

Lambok Families - 23/01/2020 Confirmed reviews ALL

It's my first time to stay in this Novotel, a great hotel provided a lot of benefits to us. I really like the room, breakfast, pool and location to the mall (very close)

Well location, nice view, warm welcome

Customer review rating 4.3/5

T. G. Families - 23/01/2020 Confirmed reviews ALL

We were enjoying stay in this hotel and had handful assistances from pak Helmi , Accors Jakarta. Hotel staffs are nice and warm welcome. Thank you

Business stay 11th to 18tj Jan 2020

TripAdvisor rating 4.0/5

Eugene S Business - 19/01/2020 TripAdvisor review

Enjoyed my stay, team was professional and were always trying their best. Rooms were clean and comfortable. Breakfast was my favourite, a wide variety of dishes and tasty.Sufficient staff attending to my needs. Keep it up.

Beyond words!

TripAdvisor rating 4.0/5

M4L1N0 Business - 10/01/2020 TripAdvisor review

Spent hundred of nights since 2013 at the same hotel, Novotel Palembang. I never get bored! Thanks to Anggi for helping me with the reservation, c/i and c/o. No issues at all, love that smile by the way!

Excellence

Customer review rating 4.3/5

Liana Families - 08/01/2020 Confirmed reviews ALL

Good service

Relaxing hotel

Customer review rating 4.3/5

Jose Solo - 08/01/2020 Confirmed reviews ALL

Typical Balinese style hotel

Customer review rating 4.3/5

Nurlela A. Families - 08/01/2020 Confirmed reviews ALL

happy hotel comfortable and quiet

Great Escape in the middle of the city

Customer review rating 4.3/5

Arina T. Families - 02/01/2020 Confirmed reviews ALL

we stayed for 3d2n. first night we took superior room. my 2 years old daughter fall down in the toilet because of the slippery floor. also had a head hit by the sharp edge of the furniture. we decided to move into the junior suit room on the 2nd day so that our daughter had more space for walk, run, and play. overall, we were very satisfied staying over this hotel. located in the central of the city made us really easy fo find foods and anything else. foods were great. staffs are really best. very friendly, nice, and kind. pools are great. and also the kids club. if we're allowed to give some inputs, please consider to refurnish the interiors into more modern look. finally, we proudly give 8 out of 10 for novotel. keep up the good work.

Excellent Design

TripAdvisor rating 4.0/5

Pengelana J Family - 01/01/2020 TripAdvisor review

The design of this Novotel was very sophisticated. This hotel have very good building, garden and facilities, but the maintenance need some improvement. The staff also very kind and helpfull. But when I did a check in, I was bit shocked when the receptionist inform me that we are not make reservation yet. Hope that they will more carrefully in the future. Breakfast is perfect, combination of local and international food are perfect. The one thing that I see in Novotel Palembang is the garden maintenance. I understand that is not easy to find a good gardener in palembang. I am strongly recommend the hotel management to send the garden staff to Bali Accors hotel so they can learn how their Bali's counterpart doing a job.

Dear Pengelana J, Warmest Greetings from Novotel Palembang Hotel & Residence Thank you for taking your time in communicating this review during your recent stay with us. Please allow me to express my sincere apologies for the inconvenience you have experienced regarding your room reservation. We address this issue to the Front Office Team for improvement, thank you for your advice about our garden maintenance and we will try to improve as well. We appreciate your sharing your concerns and we hope that you will give us the opportunity to better serve you in the near future. Kindest regards, Yoesi Bagus Taruna General Manager

Overall pleasant, the staff is helpful

Customer review rating 4.3/5

Selvi Business - 20/12/2019 Confirmed reviews ALL

First of all, i asked for a non smoking room as i cant stand the smell of smoke, however i got smoking room (tho they treated the room, i could still smell the smoke). The room service was excellent, the staff were friendly, the laundry service was amazing. However the bathroom was a little dirty from stain accumulation. And i still dont get why theres no shower curtain.

Our most recent 20 reviews

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