Novotel Palembang - Hotel & Residence Hotel 4 stars

Customer review rating (ALL Rating) 4.3/5 3,807 reviews

ALLSAFE approved hotel

Information message

Novotel Palembang - Hotel & Residence
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+ 26 Services

Hotel extras

  • Superior business and conferencing facilities

  • Located near the Palembang Trade Centre

  • Spacious modern rooms with free WiFi

  • Sauna and fitness centre for your workout

  • Beautiful outdoor swimming pool

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Novotel Palembang - Hotel & Residence

Jalan R Sukamto No 8A
South Sumatera
30127 palembang
indonesia

Fax: (+62)711/379777

Check-in from 14h00

Check out up to 12h00

  • HANDOYO, PUTRA RAFLESIA:  PLB - JKT KERTAJAYA

  • KRAMATJATI, LORENA:  PLB - JKT KERTAJAYA

  • PUTRA REMAJA, GIRI INDAH:  PLB - JKT KERTAJAYA

  • By plane

    SM BADARUDDIN II At 16km / 9.94 miles - Shuttle paying

  • By train

    KERTAPATI STATION At 14km / 8.7 miles

GPS:-2.94993, 104.767621

Hotel services

Check-in from - Check out up to

In summary
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 15

  • Maximum size: 1,449

  • Maximum capacity: 1800 people

  • Maximum banquet capacity: 1000 people

Find out more

Our guest reviews for
Novotel Palembang - Hotel & Residence

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

3,807 reviews

TripAdvisor Rating 4.5/5

876 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

good stay

Customer review rating 4.5/5

Firman R. Families - 12/01/2022 Confirmed reviews ALL

good place... happy condition... so delicious breakfast... over all its nice hotel...

Dear Firman r., Warmest Greeting from Novotel Palembang Hotel & Residence. We feel energized to read that your stay was a good one and our facility made you feel happy. I will share your comments with our team. We are glad to have you as our guest and we look forward to welcome you back for another pleasant stay at Novotel Palembang Hotel & Residence.. Best Regards, Herman Wijaya General Manager

Good Stay

Customer review rating 4.0/5

Rendy K. Business - 07/01/2022 Confirmed reviews ALL

The Hotel was good, everything goes well.

Dear Rendy K, Warmest greeting from Novotel Palembang Hotel & Residence. We are very delighted to know that your experience during your stay was good one and we are looking forward to your upcoming visit for more pleasant experience at Novotel Palembang Hotel & Residence. Best Regards, Herman Wijaya General Manager

Satisfying Staycation

Customer review rating 5.0/5

Annisa I. Friends - 04/01/2022 Confirmed reviews ALL

Novotel Palembang is definitely the best hotel in town. Everything is perfect, receptionist is helpful, comfort and clean room, yummy foods, green view and nice ambience. Ofc, I will be back!

Dear Annisa I. Warmest Greeting from Novotel Palembang Hotel & Residence. Thank you for saying our hotel is the best hotel in town, we really appreciate it. This is certainly what we hope and work for, and the team will definitely do their best for making your stay experience even more satisfying in the future. We look forward to welcome you back for another pleasant experience at Novotel Palembang Hotel & Residence. Best regards, Herman Wijaya General Manager

Well located

Customer review rating 4.0/5

A. A. Families - 03/01/2022 Confirmed reviews ALL

A bit shocking when I found the sofa was dirty with cake crumbles and some stains of chocolate milk. Perhaps the room service missed it when they did the cleaning. There was no shower curtain in the bathroom so when I took a bath the water fsplashed every where and floor was flooding. The food was okay and the pool was very clean.

Dear A. Ani Warmest Greeting from Novotel Palembang Hotel & Residence. Thank you for taking your time to write feedback during your stay with us. We are delighted that our food and pool made a good impression on you. However, we are surprised to read your comment about the cleanliness of sofa and no shower curtain. We have communicated to the head of department concerned to avoid similar problems occur in the future. We look forward to welcome you again for more pleasant experience at Novotel Palembang Hotel & Residence. Best regards, Herman Wijaya General Manager

Significant decline in service and value

Customer review rating 2.0/5

Firstian K. A. Families - 30/12/2021 Confirmed reviews ALL

Previously, about 3 days before arrival, I had sent an email regarding the arrival plan, room request, and late check-out plan. But no answer. The day before arrival, I called the hotel to make sure whether my email was sent or not, and they replied that the email must be checked first. This means that my request has not been recorded. So, on the phone, I conveyed some of my request notes. On the day I stayed, I arrived around 1.30 PM. I came as a Gold member of Accorplus. The special check-in desk for ALL members looks empty without an officer. I decided to head to the regular check-in desk. A female receptionist greeted me. When conveying the name of the room reservation, there is no special greeting to me as a loyal member of ALL. Usually, we will receive a greeting like: "Welcome to Hotel A, Mr. X, thank you for being our loyalty member". But this is absolutely no-nonsense at all. In email and on the phone, I have asked for a room on the 2nd floor, with a balcony. But at first, the receptionist gave me a room on the 1st floor, which means my previous request was not recorded again. Then I politely asked that I, as a Gold ALL member, automatically had been upgraded 1 room level from Superior to Deluxe, but if I used a room upgrade coupon from Accorplus, would it be possible for me to be upgraded 1 more level to a Junior Suite? And she immediately answered it was not possible, without trying to ask his supervisors first. Then regarding the late check-out request, I who had asked to check-out at 5 pm was forced to be able to check-out at 4 pm, and she added by saying late check-out at 5 pm only for Platinum members. I have almost no problem, but the tone of the receptionist's voice saying "5 pm only for Platinum" seems like a complete disregard to me. I also submit my vehicle number plate to be entered into the parking system. After getting the room key and the Welcome Drink coupons, I immediately went to the Le Bar lounge to ask for a welcome drink to be delivered to the room, and I asked for fresh juice. However, the officer said that the welcome drink was only in the form of iced tea, packaged juice and the size of the glass was very small and if you wanted to take it to your room you could bring it yourself. Again, the staff couldn't differentiate whether I was a Gold Member or a regular guest, so the welcome drink was considered a normal one. So I decided to hold off on taking the welcome drink. Okay, after entering the room, all is well. Rooms are okay, AC is cold, warm water is smooth. I had time to use the pool facilities well with my child. The last time we were here in August 2021 the pool was under major repairs so it couldn't be used. But after returning to the room, the Welcome Amenity which is my right as a Gold member still hasn't arrived. Until finally at 7 pm I called the reception desk to ask about it. Luckily it was the Supervisor who picked up the phone, and I reminded him that I had not received the Welcome Amenity until then. I also complained about the welcome drink that couldn't be delivered to the room by the lounge staff. Pak Afit/Afid as the supervisor finally apologized and promised that the welcome drink (fresh juice) and amenity (fresh fruit) will be delivered to my room immediately. Problem solved for now. In the morning, breakfast went well. Menu choices have started to vary again as before the pandemic. Then at 8 am I took the car out for work. But by the parking attendant, I was billed for parking payment, which means that my car plate was not registered in the system, even though yesterday I asked to register it with the check-in officer. After explaining that I was a hotel guest and mentioning the room number, then I was allowed to leave and asked to register my car when re-entering the hotel area. I feel this incident repeatedly every time I stay at Novotel Palembang So, in short, my experience this time has not improved from my last experience in August 2021 (which I decided not to write about due to how angry I was back that time). Pros: + Room facilities are almost no problem + Gym, swimming pool, and hotel area are well maintained. + The staff at The Square restaurant are quite prompt in serving Cons: - Loyalty members, even Gold level like me are not well rewarded. The hospitality must be the same between local Palembang "VIP" guests and loyal members. Don't just pay attention to guests from government officials, etc. - The value of ALL must always be instilled in every level of the hotel staff. In other hotels, even Ibis Styles I feel very appreciated. But at the level of Novotel Palembang Hotel and Residence, for a welcome amenity, why do I have to call first and then be delivered to the room, it doesn't make sense. - The special check-in desk for ALL members is always empty - Unregistered parking system problem, this keeps repeating - The special check-in desk for ALL members is always empty - Unregistered parking system problem, this keeps repeating I think the various uncomfortable things that I have experienced recently at Novotel Palembang will make me think over and over again about spending nights with my family here. In fact, last October 2020 I had a very pleasant stay when Mr. Sarif Afandi was still the FO Manager. Maybe I'll go back to stay when my ALL status is already in Platinum, to be able to feel the difference in service (if there is a difference). Or maybe not. For the FO Manager/Duty Manager of Novotel Palembang, if anyone wants to clarify to me about this review, you know where to contact me. Regards, Firstian K. A.

Dear Firstian K. A. Warmest Greeting from Novotel Palembang Hotel & Residence. Thank you very much for sharing your recent experience during your stay at Novotel Palembang Hotel and Residence. We are surprised these problems happen to our ALL Member, please allow me to express my sincerest apologies. We took action directly to investigate these problems and communicate to the head of department concerned to take corrective steps including refreshment for receptionists about all standard operation procedures and loyalty member program in order to avoid the same problem occur in the future. Thank you for your constructive feedback and we hope it does not limit you to stay again with us for more pleasant experience at Novotel Palembang Hotel & Residence. Best Regards, Herman Wijaya General Manager

Well located, cozy fresh air room

Customer review rating 4.5/5

Anonymous Families - 29/12/2021 Confirmed reviews ALL

Since pandemic season, we choose novotel as the comfortable, friendly and healthy hotel to stay

Dear As Zuhruf Rinnovi Ridhuan, Warmest greeting from Novotel Palembang Hotel & Residence. We are delighted to know that you feel comfortable, friendly, and healthy during your stay with us. We look forward to welcome you back anytime soon, Best Regards, Herman Wijaya General Manager

Lokasi ok

Customer review rating 3.5/5

Tandi Business - 20/12/2021 Confirmed reviews ALL

Room ok dkt tmpt breakfast

Yth Tandi Salam hangat dari Novotel Palembang Hotel & Residence. Kami senang mengetahui bahwa kamar dan lokasi yang strategis membuat kesan yang baik sewaktu Anda tinggal bersama kami. Kami menunggu kunjungan Anda selanjutnya dengan pengalaman mengesankan lainnya di Novotel Palembang Hotel & Residence. Hormat kami, Herman Wijaya General Manager

Satisfying Experience

Customer review rating 5.0/5

Gerald T. Friends - 17/12/2021 Confirmed reviews ALL

As usual, Novotel Palembang did not let us down. From check in to check out our stay at Novotel Palembang was Fantastic. The Staff are all well trained and handle guests needs professionally.

Dear Gerald T. Warmest Greeting from Novotel Palembang Hotel & Residence. Thank you for your perfect rating and terrific comment. We feel energized to read that we managed to meet your expectation on every level. This is certainly what we hope and work for, and the team will definitely do their best for making your stay experience more satisfying in the future. We are happy to have you as our guest and we look forward to welcome you back for another pleasant experience anytime soon. Best Regards, Herman Wijaya General Manager

Good ambiance and green area

Customer review rating 4.0/5

Alan M. Friends - 11/12/2021 Confirmed reviews ALL

This is my first time to visit palembang, i want the best place to stay in this city. From overall hotel in Palembang i choose Novotel because of the green space is huge compare to others. I find good stay in this hotel however during my stay i noticed some point: 1.The room was big but is not CLEAN at all, empty paper was left at the main desk 2.I understand that surrounding this hotel is open space green area and might happen some bugs enter our room but what i do not expect is we have visitor (Cockroach) in the next day morning. I was so shock by this incident. I do not believe this happened in this hotel After all i do hope that Novotel can improved and rectify this point as Customers expectations are high and your hospitality is must the Best!

Dear Alan M., Warmest Greeting from Novotel Palembang Hotel & Residence. I was surprised to hear about this issue and I would like to sincerely apologize for the unpleasant experience during your recent stay. Rest assured, the point that you have mentioned have been carefully discussed with the head of department concern for taking immediate action to avoid similar experience occurring again in the future. We sincerely hope that this incident does not limit your desire to return to stay at Novotel Palembang Hotel & Residence for more pleasant experience. Best Regards, Herman Wijaya General Manager

Delightful Stay

Customer review rating 5.0/5

Dwiky P. Friends - 10/12/2021 Confirmed reviews ALL

I love this hotel. Everything about this hotel is great and I will be back soon!

Dear Dwiky P. Warmest greeting from Novotel Palembang Hotel & Residence. Thank you so much for your perfect rating and positive feedback. It is a pleasure to know that you love our hotel and your stay was pleasant one. We love to have you as our guest and we wait to welcome you back anytime soon. Best Regards, Herman Wijaya General Manager

Best Hotel in Palembang

Customer review rating 5.0/5

Ragiel S. Friends - 10/12/2021 Confirmed reviews ALL

This is definitely the best hotel in Palembang. Best service, best room, best restaurant, and best pool.

Dear Ragiel Sohiruqah, Warmest Greeting from Novotel Palembang Hotel & Residence. Thank you for saying our hotel is the best in town, we really appreciate it. This is certainly what we hope and work for, and the team will definitely do their best for making your stay experience even more memorable in the future. We look forward to welcome you back for another pleasant experience anytime soon. Best Regards, Herman Wijaya General Manager

Satisfying Stay

Customer review rating 5.0/5

Billy W. Friends - 08/12/2021 Confirmed reviews ALL

This hotel is perfect place to stay. I feel satisfied with everything in this hotel. Clean and comfort room, warm welcoming from friendly reception, nice ambience, delicious foods, and good health protocol implementation. This is really recommended and i will be back.

Yth. Billy W. Warmest Greeting from Novotel Palembang Hotel & Residence Thank you for your terrific feedback, we feel energized to read that we managed to meet your expectation on every level. This is certainly what we hope and work for, and the team will definitely do their best for making your stay experience even more satisfying in the future. We look forward to welcome you back for another pleasant experience anytime soon. Best Regards, Herman W. General Manager

Our Favorite Staycation

Customer review rating 4.5/5

Nico P. M. Families - 05/12/2021 Confirmed reviews ALL

Our sons always happy to stay at Novotel Palembang, especially because bathtub and swimming pool. Great experience.

Dear Nico Paundra, Warmest Greeting from Novotel Palembang Hotel & Residence. Thank you for letting us know that our hotel is your favourite hotel for staycation, we really appreciate it. This is certainly what we hope and work for, and the team will definitely do their best for making your stay experience even more memorable in the future. We look forward to welcome you back for another pleasant experience anytime soon. Best Regards, Herman Wijaya General Manager

Randi

Customer review rating 5.0/5

Randi Solo - 03/12/2021 Confirmed reviews ALL

I love to be in this hotel, the best place to feel energized and refreshed.

Dear Randi, Warmest Greeting from Novotel Palembang Hotel & Residence. Thank you for simple yet meaningful feedback. We are delighted to know that you love our hotel and you feel energized and refreshed while staying with us. We also love to have you as our guest and we look forward to welcome you back for another refreshing experience at Novotel Palembang Hotel & Residence. Best Regards, Herman Wijaya General Manager

Perfect for weekend

Customer review rating 5.0/5

Natasha M. Friends - 01/12/2021 Confirmed reviews ALL

My weekend in Novotel Palembang was really pleasing. It started with very helpful receptionist, then I got very comfort room with amazing view, the breakfast was various and delicious, and all staffs are very nice and friendly. You have to prepare PeduliLindungi app, because this hotel was really good in implementing health protocol.

Dear Natasha M., Warmest Greeting from Novotel Palembang Hotel & Residence. Thank you for your terrific feedback. We feel energized to read that we managed to meet your expectation on every level. I will share your comments with our team, I believe this feedback will serve as an encouragement to all of our staffs as we strive to continuously improve the quality of our services that accordance with health protocol. We are glad to have you as our guest and we look forward to welcome you back for another pleasant stay. Best Regards, Herman Wijaya General Manager

Feel relaxed

Customer review rating 5.0/5

Hazta Solo - 29/11/2021 Confirmed reviews ALL

This is the best hotel for you to relax and refresh. The room is clean, the bed is comfy, cool pool, the ambience is green and refreshing, the reception is really helpful and great, the foods are yummy, the staffs are friendly and professional. One thing, this hotel is safe and well-implemented health protocol. I will be back soon!

Dear Hazta, Warmest Greeting from Novotel Palembang Hotel & Residence. We are delighted to read that we managed to meet your expectation on every level that make you feel relax and refresh. I will share your positive feedback to our team and it will be an encouragement to all of our staff as we strive to continuously improve the quality of our services that accordance with health protocol. We are happy to have you as our guest and we look forward to welcome you back anytime soon. Best Regards, Herman Wijaya General Manager

Nice Stay

Customer review rating 4.0/5

Kartono Families - 29/11/2021 Confirmed reviews ALL

Overall our stay at Novotel is nicely comfortable. The only "thing" that "slightly" ruin our stay. The "thing" was the bathub's and wastafel's drainasse blocked and very slow.

Dear Kartono, Warmest Greeting from Novotel Palembang Hotel & Residence. We are so glad to read that you have a pleasant experience while staying with us. However, I do regret that our some facilities did not meet your expectation. Please be assured that your constructive feedbacks had been delivered to House Keeping department. We hope to welcome you back for more pleasant experience at Novotel Palembang Hotel & Residence. Best Regards, Herman Wijaya General Manager

Very good customer service from the staff

Customer review rating 5.0/5

Michelle Business - 24/11/2021 Confirmed reviews ALL

Mr. Arnaz from the F&B department is outstanding

Business stay 11th to 18tj Jan 2020

TripAdvisor rating 4.0/5

capteugenesebastian Business - 19/01/2020 TripAdvisor review

Enjoyed my stay, team was professional and were always trying their best. Rooms were clean and comfortable. Breakfast was my favourite, a wide variety of dishes and tasty.Sufficient staff attending to my needs. Keep it up.

Beyond words!

TripAdvisor rating 5.0/5

J0H17_D03 Business - 10/01/2020 TripAdvisor review

Spent hundred of nights since 2013 at the same hotel, Novotel Palembang. I never get bored! Thanks to Anggi for helping me with the reservation, c/i and c/o. No issues at all, love that smile by the way!

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