Novotel Palembang - Hotel & Residence

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Novotel Palembang - Hotel & Residence 4 stars

Customer review rating (ALL Rating) 4.4/5 388 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Superior business and conferencing facilities

  • Located near the Palembang Trade Centre

  • Spacious modern rooms with free WiFi

  • Sauna and fitness centre for your workout

  • Beautiful outdoor swimming pool

Hotel location

Novotel Palembang - Hotel & Residence

Jalan R Sukamto No 8A, South Sumatera
30127 PALEMBANG
Indonesia

  • HANDOYO, PUTRA RAFLESIA:  PLB - JKT KERTAJAYA

  • KRAMATJATI, LORENA:  PLB - JKT KERTAJAYA

  • PUTRA REMAJA, GIRI INDAH:  PLB - JKT KERTAJAYA

  • By plane

    SM BADARUDDIN II At 16km / 9.94 miles - Shuttle paying

  • By train

    KERTAPATI STATION At 14km / 8.7 miles

GPS:-2.94993, 104.767621

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Our guest reviews

Our guest reviews for
Novotel Palembang - Hotel & Residence

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  388 reviews

TripAdvisor Rating  4.5/5  992 reviews

Certificate of excellence 2022

100

Customer review rating 5.0/5

Gandi Solo - Confirmed reviews ALL

This hotel is perfect for staycation, beautiful and safe space, helpful and friendly staffs, cool pool, delicious breakfast, and safe space. We will stay again soon.

Recommended hotel

Customer review rating 5.0/5

Lestari Friends - Confirmed reviews ALL

Perfect hotel with perfect facilities and perfect services. Breakfast is very delicious and lot of variations, helpful staffs especially receptionist, cool pool, safe because it's strictly implemented COVID-19 protocol, and everything is clean and beautiful. I will be back for sure.

Dear Lestari, Warmest Greeting from Novotel Palembang Hotel & Residence. Thank you for your terrific feedback. We feel energized to read that we managed to meet your expectation on every level. Your feedback will be the encouragement to all of our staffs as we strive to continuously improve the quality and service including health protocol. We are glad to have you as our guest and we look forward to welcome you back for another pleasant stay at Novotel Palembang Hotel & Residence. Best Regards, Herman Wijaya General Manager

Sleeping dragon in busy city

Customer review rating 4.0/5

Wira D. Families - Confirmed reviews ALL

Great experience. They have a lot of greatness: the view, the room, 'that' pool, super delicious food, and their greatest services. With few touches in several areas: add a modern bathroom facility, new park for kids, continuous inspection in the old spots, a new garden-party area; this place will bring a whole new experience by staying at a hotel in the middle of busy city of Palembang. This great 'dragon' has to be awaken to renascence. Lots of work to do. The final goal has to be back where this dragon belong. I was still a child when this place were built, and I know how glorious this place had to be. So, be ready. That glorious day will be back sooner after this pandemic. Keep pushing hard lads.

Dear Wira D., Warmest Greeting from Novotel Palembang Hotel & Residence. Thank you for your rating and constructive feedback. We are delighted to know that you got great experience, impressed by our room and facility during your stay. Your constructive feedback has been noted as our input for improving our quality in future. We look forward to welcome you back for great and new experience at Novotel Palembang Hotel & Residence. Best Regards, Herman Wijaya General Manager

Good stay, Good facility, Good services

Customer review rating 4.5/5

Gp.atmaja Business - Confirmed reviews ALL

I stayed for business purpose. In one or two occasions, I need the support service (i.e the TV cant be turned on) and after phone call, They arrived fast and solve the problem quickly. Overall, it was a good stay experience. Thank you

Dear Gp.atmaja, Warmest Greeting from Novotel Palembang Hotel & Residence. We are delighted to know that you got good stay and impressed by our facility and service during your stay. We look forward to welcome you back for another pleasant experience at Novotel Palembang Hotel & Residence. Best Regards, Herman Wijaya General Manager

Perfect Stay

Customer review rating 5.0/5

Oaw Couples - Confirmed reviews ALL

Perfect stay, friendly staff and good ambiance. Superb!

Dear OAW, Warmest Greeting from Novotel Palembang Hotel & Residence. We feel energized to know that you got perfect experience and you are impressed by our friendliness and ambience. We look forward to welcome you back for another pleasant experience at Novotel Palembang Hotel & Residence. Best Regards, Herman Wijaya General Manager

Recommended hotel

Customer review rating 5.0/5

Rahmadina Friends - Confirmed reviews ALL

Well, this hotel is recommended for healing and refreshing. Clean and safe space in pandemic, well implememtation of health protocol, the breakfast and food are delicious, friendly service from staffs especially receptionist and waiter/waitress. Will be back soon

Dear Rahmadina, Warmest Greeting from Novotel Palembang Hotel & Residence. Thank you for your terrific feedback. We feel energized to read that we managed to meet your expectation on every level. Your feedback will be the encouragement to all of our staffs as we strive to continuously improve the quality and service including health protocol. We are glad to have you as our guest and we look forward to welcome you back for another pleasant stay. Best Regards, Herman Wijaya General Manager

Perfect stay

Customer review rating 5.0/5

Jayden Friends - Confirmed reviews ALL

I love everything about this hotel and i feel relax and refresh! Safe space in pandemic, clean room, the breakfast is various and delicious, helpful receptionist during check in and checkout, the pool is amazing, the ambience is relaxing, and perfect place for family.

Dear Jayden, The Warmest Greeting from Novotel Palembang Hotel and Residence. Thank you for your terrific feedback. We feel energized to read that we managed to meet your expectation on every level. Your feedback will be an encouragement to all of our staff as we strive to continuously improve the quality and service. We are glad to have you as our guest and we look forward to welcome you back for another pleasant stay. Best Regards, Herman Wijaya General Manager

Heat

Customer review rating 3.0/5

Henry K. Business - Confirmed reviews ALL

Hotel design is extra ordinary but they missed to have shady enough in the public area, and also I was left my things in the hotel room without chance to getting back.

comfortable stay

Customer review rating 4.5/5

Rahadi Business - Confirmed reviews ALL

a very comfortable bedroom at 201, yet the bathroom smelled humid, the tv cable was broken and need a repair, the food is standard

Dear Rahadi, Warmest Greeting from Novotel Palembang Hotel & Residence. We are delighted to know that you feel very comfort during your stay. Your complain has been noted and communicated to the head of department concerned to take immediate action so the same issue will not occur in the future. We look forward to welcome you back for better experience anytime soon. Best Regards, Herman Wijaya General Manager

GOOD VIBE TO STAY

Customer review rating 3.5/5

Yo Families - Confirmed reviews ALL

Nice place,room and hotel. but I got bad experience with hotel facilities and restaurants that could ruin all my journey in the hotel. First, is regarding hotel pool while I'm asking to borrow a towel, the hotel policy is I need to leave a hotel card room or leave my e-KTP to the desk service in order to get the towel (it doesn't make sense for me as accord member)

Dear Yo Yossa Bhayangkara, The Warmest Greeting from Novotel Palembang Hotel and Residence. Thank you for your positive comment regarding nice room, place, and hotel. We also apologize for inconvenience experience during your stay. We will pay more attention and use your experience as input in improving the quality of service in the future. We hope this incident does not limit your desire to stay again with us for another pleasant experience. Best Regards, Herman Wijaya General Manager

Perfect Hotel

Customer review rating 5.0/5

Dubas Families - Confirmed reviews ALL

I love Novotel Palembang. It's very good hotel to refresh with family. Nice receptionist, delicious foods, amazing pool, green ambience, clean room, friendly staff, and good implementation of health protocol.

Dear Dubas, Warmest Greeting from Novotel Palembang Hotel & Residence. Thank you for your terrific feedback. We feel energized to read that we managed to meet your expectation on every level. Your feedback will be the encouragement to all of our staffs as we strive to continuously improve the quality and service. We are glad to have you as our guest and we look forward to welcome you back for another pleasant stay. Best Regards, Herman Wijaya General Manager

Good Stay

Customer review rating 5.0/5

Prasanto Families - Confirmed reviews ALL

Fantastic experience. The room is vast and facility was satisfying.

Dear Prasanto, The Warmest Greeting from Novotel Palembang Hotel and Residence. We are delighted to know you got fantastic experience and satisfied with our room and facility. Thank you and we look forward to welcome you back for another pleasant experience at Novotel Palembang Hotel and Residence. Best Regards, Herman Wijaya General Manager

Best Healing Hotel in Palembang

Customer review rating 4.5/5

Noviar Families - Confirmed reviews ALL

-. Still good ambience hotel & pool -. Highly SOP hygiene covid protocol, -. Short escape for healing

Dear Noviar The Warmest Greeting from Novotel Palembang Hotel and Residence. Thank you for your terrific feedback. We feel energized to know that you got pleasant experience. Your feedback will be the encouragement to all of our staffs as we strive to continuously improve the quality and service including health protocol, so every guest can feel comfort and safe during their stay. We are glad to have you as our guest and we look forward to welcome you back for another pleasant stay. Best Regards, Herman Wijaya General Manager

No Respect for gold n platinum member

Customer review rating 3.0/5

Paulus J. D. Business - Confirmed reviews ALL

Actually we always stay at Novotel Palembang during our visit to our customer at Muara Enim. When we coming we still have a room, but when we return from muara enim no more room, even we already e mail before. Very bad experiance.

Dear Paula Jasa D. The Warmest Greeting from Novotel Palembang Hotel and Residence. Thank you very much for sharing your recent experience during your stay at Novotel Palembang Hotel and Residence. We are surprised these problems happen to our ALL Member, please allow me to express my sincerest apologies. We took action directly to investigate this problem and communicate to head of the department concerned to take corrective steps including refreshment about ALL loyalty member program, in order to avoid the same problem occur in the future. Once again, thank you for writing to us and we hope it does not limit you to stay again with us for more pleasant experience at Novotel Palembang Hotel & Residence. Best Regards, Herman Wijaya General Manager

Satisfying stay

Customer review rating 5.0/5

Maemunah Solo - Confirmed reviews ALL

Perfect hotel with perfect facilities. Great pool, green ambience, clean room, nice reception, delicious foods, and excellent service especially from FB Team and Rendi Marcom.

Dear Maemunah, The Warmest Greeting from Novotel Palembang Hotel and Residence. Thank you for your terrific feedback. We feel energized to read that we managed to meet your expectation on every level. Your feedback will be an encouragement to all of our staff as we strive to continuously improve the quality and service. We are glad to have you as our guest and we look forward to welcome you back for another pleasant stay. Best Regards, Herman Wijaya General Manager

Business stay 11th to 18tj Jan 2020

TripAdvisor rating 4.0/5

capteugenesebastian Business - TripAdvisor review

Enjoyed my stay, team was professional and were always trying their best. Rooms were clean and comfortable. Breakfast was my favourite, a wide variety of dishes and tasty.Sufficient staff attending to my needs. Keep it up.

Beyond words!

TripAdvisor rating 5.0/5

J0H17_D03 Business - TripAdvisor review

Spent hundred of nights since 2013 at the same hotel, Novotel Palembang. I never get bored! Thanks to Anggi for helping me with the reservation, c/i and c/o. No issues at all, love that smile by the way!

Excellent Design

TripAdvisor rating 4.0/5

pengelanaj Families - TripAdvisor review

The design of this Novotel was very sophisticated. This hotel have very good building, garden and facilities, but the maintenance need some improvement. The staff also very kind and helpfull. But when I did a check in, I was bit shocked when the receptionist inform me that we are not make reservation yet. Hope that they will more carrefully in the future. Breakfast is perfect, combination of local and international food are perfect. The one thing that I see in Novotel Palembang is the garden maintenance. I understand that is not easy to find a good gardener in palembang. I am strongly recommend the hotel management to send the garden staff to Bali Accors hotel so they can learn how their Bali's counterpart doing a job.

Dear Pengelana J, Warmest Greetings from Novotel Palembang Hotel & Residence Thank you for taking your time in communicating this review during your recent stay with us. Please allow me to express my sincere apologies for the inconvenience you have experienced regarding your room reservation. We address this issue to the Front Office Team for improvement, thank you for your advice about our garden maintenance and we will try to improve as well. We appreciate your sharing your concerns and we hope that you will give us the opportunity to better serve you in the near future. Kindest regards, Yoesi Bagus Taruna General Manager

Nice hotel, great staff!

TripAdvisor rating 5.0/5

Linde A Families - TripAdvisor review

Extra thanks to mister adafi, your lovely manager, who made Sure our stay was enjoyable, chanti for our fresh waffles at breakfast and firman and winda for our coffee. Also reception was very helpful, dany, rahndi and Tammy from the bar saw to our every need at dinner! And mister housekeeping taking care of rooms 209&211 thank you again so much!! Will always remember you!

Good accomodation in Palembang City

TripAdvisor rating 5.0/5

kowaraalbert Business - TripAdvisor review

Every single aspects for 4/5stars accomodation service/hotels are checked. One of the best options for staying in Palembang, whether for business or family vacation trip purposes. Cheers for the hotel team that actually made my stay there satisfied.

Dear kowaraalbert, Thank you for your time to exchange this review in Tripadvisor during your recent stay with us. We are extremely delighted to hear that you really enjoyed your stay with us and couldn't be more than happy to learn that our staff had made your stay a memorable one. Again, thank you for your high comment and we all look forward to welcoming you back to Novotel Palembang Hotel & Residence on your next visit to city.

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