Novotel Palembang - Hotel & Residence Hotel 4 stars

Typical Balinese style hotel

happy hotel comfortable and quiet

we stayed for 3d2n. first night we took superior room. my 2 years old daughter fall down in the toilet because of the slippery floor. also had a head hit by the sharp edge of the furniture. we decided to move into the junior suit room on the 2nd day so that our daughter had more space for walk, run, and play. overall, we were very satisfied staying over this hotel. located in the central of the city made us really easy fo find foods and anything else. foods were great. staffs are really best. very friendly, nice, and kind. pools are great. and also the kids club. if we're allowed to give some inputs, please consider to refurnish the interiors into more modern look. finally, we proudly give 8 out of 10 for novotel. keep up the good work.

The design of this Novotel was very sophisticated. This hotel have very good building, garden and facilities, but the maintenance need some improvement. The staff also very kind and helpfull. But when I did a check in, I was bit shocked when the receptionist inform me that we are not make reservation yet. Hope that they will more carrefully in the future. Breakfast is perfect, combination of local and international food are perfect. The one thing that I see in Novotel Palembang is the garden maintenance. I understand that is not easy to find a good gardener in palembang. I am strongly recommend the hotel management to send the garden staff to Bali Accors hotel so they can learn how their Bali's counterpart doing a job.

First of all, i asked for a non smoking room as i cant stand the smell of smoke, however i got smoking room (tho they treated the room, i could still smell the smoke). The room service was excellent, the staff were friendly, the laundry service was amazing. However the bathroom was a little dirty from stain accumulation. And i still dont get why theres no shower curtain.

nice hotel

You are reputable hotel that shouldn’t have to make money from parking. It is troublesome to get the stamp for free parking.

My first time come to Palembang, I enjoy my stay, thank you to reception very nice and helpful ( forgot the name lady with jacket ) explain very detail Jembatan Amper, Pasar 16 and Pindang Musi rawas, i can do both, work and leisure.

ovreall are satisfy, good room view, nice food and services, the lack tv broadcast are need to improve due to, sometime view are bad some time good and clear. possibitiy from cable.connection are not proper

amazing hotel with all facilities

Spacy and comfy room, nice and helpful Staffs, clean and relaxing hot tub.

I was visiting Palembang when there is bad haze because of wild fire, My flight was delay and the way from airport to hotel was not good visibility. thank you to Bell boy that help me a lot with my Luggages ( forget the name), Anggi Receptionist very nice, gave mask for me and my wife, during my stay really helpful. room and breakfast is also good.definitely will come back again.

I love novotel, because this hotel has a great view and swimming pool.

Flush toilet on room 151 not correct working,kindly chk on it,thank you.

nice hospitality, quick services, good taste of F&B, spacious room & nice swimming pool. During my stay, just a bit disappointment of water leaking on sink. Already fixed by engineering and gave me compliment of nice chocolate, but next day still leaking. Its ok tough, just concern on save water in general. Keep on your good services. Suggestion: please add more direction (to ballroom/restaurant) near room or door to door so we can easily know where we should go. For me, direction on room number, was not easy to notice, as we used to focus on room number when heading to the door. in contrary, if we heading outside from our room, we will notice quickly to information that in front of us, not look back at room number.