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Novotel Palembang - Hotel & Residence Hotel 4 stars

Customer review rating 4.3/5 3,692 reviews

ALLSAFE approved hotel

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Room 1

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Novotel Palembang - Hotel & Residence
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+ 26 Services

Hotel extras

  • Superior business and conferencing facilities

  • Located near the Palembang Trade Centre

  • Spacious modern rooms with free WiFi

  • Sauna and fitness centre for your workout

  • Beautiful outdoor swimming pool

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00


Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request Paying
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Cash machine
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Thermal Spa
  • Fitness centre
  • Well-being
  • Babysitting on request Paying
  • Jogging track (nearby)
  • Breakfast Paying
  • 2 Restaurant(s)
  • 2 Bar(s)
  • Room service
Business services
  • 15 Meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available

Hotel location

Novotel Palembang - Hotel & Residence

Jalan R Sukamto No 8A
South Sumatera
30127 palembang

Tel: +62711369777

Fax: (+62)711/379777

Check-in from 14h00

Check out up to 12h00




  • By plane

    SM BADARUDDIN II At 16km / 9.94 miles - Shuttle paying

  • By train

    KERTAPATI STATION At 14km / 8.7 miles

GPS :-2.94993, 104.767621

Our accommodation(s)

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Our restaurants and bars


Type of cuisine: International

Serving International and Indonesian cuisines


Type of cuisine: Other cooking style


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Located at our spacious lobby area, the bar serves cocktails, wine, beer and snacks with live music and a very cozy atmosphere.

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  • Monday Closed
  • Tuesday Closed
  • Wednesday Closed
  • Thursday Closed
  • Friday Closed
  • Saturday Closed
  • Sunday Closed


Overlooking our beautiful outdoor swimming pool, the bar serves delightful finger food meals and tropical cocktails.

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  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

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Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 15

  • Maximum size: 1,449

  • Maximum capacity: 1800 people

  • Maximum banquet capacity: 1000 people

Find out more

Our guest reviews for
Novotel Palembang - Hotel & Residence

100% genuine reviews from our guests

Find out more

ALL Rating 4.3/5

3,692 reviews

TripAdvisor Rating 4.5/5

734 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Always Novotel Style

Customer review rating 4.0/5

Yoseph T. Families - 12/09/2021 Confirmed reviews ALL

Standard a bit decline Due to pandemic. Also the pool still under renovation .

Good Stay

Customer review rating 5.0/5

Sonia Solo - 30/08/2021 Confirmed reviews ALL

Lovely place for staycation. Good service and so comfy

bad facilities and bad service

Customer review rating 1.0/5

Havis Business - 29/08/2021 Confirmed reviews ALL

facilities and services do not match the price. seen from the design and equipment of the rooms that are old and partially damaged, as well as the service of the employees does not show classy hotel services.

The pool was renovated

Customer review rating 3.5/5

Nia W. Families - 28/08/2021 Confirmed reviews ALL

Good ambiance, Well designed interiors and excellent services from staff especially who assisted me through check in. The only downside was the pool was renovated when I came while the pool is the only thing I came for since my children love swimming. I thought I could get a swimming voucher as a compensation but no I couldn’t. So, It was a bummer.

green , fresh air.

Customer review rating 5.0/5

Ketut D. Business - 23/08/2021 Confirmed reviews ALL

It is like you stay in the middle of garden, green and fresh air

Dear Ketut Herdjuno d., {guest_last_name}, We very much appreciate your comments regarding your stay at the Novotel Palembang - Hotel & Residence. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

good stay

Customer review rating 4.0/5

Handy W. Solo - 26/07/2021 Confirmed reviews ALL

good experience and very enjoy to stay

Very helpfull manager

Customer review rating 5.0/5

Jarales Families - 21/07/2021 Confirmed reviews ALL

Really helped by Pak Affandi for any problem during stay such as delay check in due to room not yet cleaned, very quick move for helping my nephew on little incident on pool

good stay

Customer review rating 4.0/5

Widya Families - 07/07/2021 Confirmed reviews ALL

very nice to see nature in this hotel and furniture well

Fun for family

Customer review rating 4.0/5

Adhitya B. Families - 03/07/2021 Confirmed reviews ALL

Good stay for family with kid and toddler

well located, good meal

Customer review rating 4.5/5

Bayu S. Business - 15/06/2021 Confirmed reviews ALL



Customer review rating 5.0/5

Purwono J. Business - 15/06/2021 Confirmed reviews ALL

Come for company meeting, breakfast is good, pool is also good, special thanks to Ms Fina, Reception very helpful. sure will come back.


Customer review rating 4.5/5

Jojosese Friends - 09/06/2021 Confirmed reviews ALL

I think the jacuzzi should be open in the morning and night.

Good stay but could be better.

Customer review rating 4.0/5

Liana Families - 08/06/2021 Confirmed reviews ALL

Positive: I love the resort style architecture. Location is great. The room itself is actually old but well-kept. Pool is clean. Please keep it up and do not allow people with jeans/full clothing to swim. Need improvement: Check in process took quite a while. Staff uniform doesn't represent 5-star hotel. Breakfast is very expensive. If you reprice the breakfast option, people will want to have breakfast there. Hot water wasn't available in the morning.

Business stay 11th to 18tj Jan 2020

TripAdvisor rating 4.0/5

capteugenesebastian Business - 19/01/2020 TripAdvisor review

Enjoyed my stay, team was professional and were always trying their best. Rooms were clean and comfortable. Breakfast was my favourite, a wide variety of dishes and tasty.Sufficient staff attending to my needs. Keep it up.

Beyond words!

TripAdvisor rating 5.0/5

J0H17_D03 Business - 10/01/2020 TripAdvisor review

Spent hundred of nights since 2013 at the same hotel, Novotel Palembang. I never get bored! Thanks to Anggi for helping me with the reservation, c/i and c/o. No issues at all, love that smile by the way!

Excellent Design

TripAdvisor rating 4.0/5

pengelanaj Family - 01/01/2020 TripAdvisor review

The design of this Novotel was very sophisticated. This hotel have very good building, garden and facilities, but the maintenance need some improvement. The staff also very kind and helpfull. But when I did a check in, I was bit shocked when the receptionist inform me that we are not make reservation yet. Hope that they will more carrefully in the future. Breakfast is perfect, combination of local and international food are perfect. The one thing that I see in Novotel Palembang is the garden maintenance. I understand that is not easy to find a good gardener in palembang. I am strongly recommend the hotel management to send the garden staff to Bali Accors hotel so they can learn how their Bali's counterpart doing a job.

Dear Pengelana J, Warmest Greetings from Novotel Palembang Hotel & Residence Thank you for taking your time in communicating this review during your recent stay with us. Please allow me to express my sincere apologies for the inconvenience you have experienced regarding your room reservation. We address this issue to the Front Office Team for improvement, thank you for your advice about our garden maintenance and we will try to improve as well. We appreciate your sharing your concerns and we hope that you will give us the opportunity to better serve you in the near future. Kindest regards, Yoesi Bagus Taruna General Manager

Nice hotel, great staff!

TripAdvisor rating 5.0/5

Linde A Family - 02/08/2019 TripAdvisor review

Extra thanks to mister adafi, your lovely manager, who made Sure our stay was enjoyable, chanti for our fresh waffles at breakfast and firman and winda for our coffee. Also reception was very helpful, dany, rahndi and Tammy from the bar saw to our every need at dinner! And mister housekeeping taking care of rooms 209&211 thank you again so much!! Will always remember you!

Good accomodation in Palembang City

TripAdvisor rating 5.0/5

kowaraalbert Business - 30/07/2019 TripAdvisor review

Every single aspects for 4/5stars accomodation service/hotels are checked. One of the best options for staying in Palembang, whether for business or family vacation trip purposes. Cheers for the hotel team that actually made my stay there satisfied.

Dear kowaraalbert, Thank you for your time to exchange this review in Tripadvisor during your recent stay with us. We are extremely delighted to hear that you really enjoyed your stay with us and couldn't be more than happy to learn that our staff had made your stay a memorable one. Again, thank you for your high comment and we all look forward to welcoming you back to Novotel Palembang Hotel & Residence on your next visit to city.

Novotel Palembang Rating

TripAdvisor rating 5.0/5

Adventure68091552471 Business - 07/04/2019 TripAdvisor review

Excellent and sprawling property with enough amenities. Thoroughly enjoyed my stay for 9 days at the Hotel. Room was cosy and comfortable, room service was excellent and food was delicious. Huge buffet spread for breakfast. Overall, I had a good time at the hotel. Would like to stay here only on my revisit to Palembang.

Dear Adventure68091552471, Thank you for taking your time to complete this review in Tripadvisor during your recent stay with us. We all delighted to hear that you really had a memorable stay with us and look forward to welcoming you back to Novotel Palembang Hotel & Residence on your next visit to the city.

Weekend Trip

TripAdvisor rating 4.0/5

Camper65428028543 Family - 25/03/2019 TripAdvisor review

Good overall. Everything worked and room was quiet. Good breakfast and helpful staff. Large parking space is available for guests. Pool was very good with good service. Will stay here the next time we visit.

Dear Camper65428028543, Thank you for taking your time to exchange this review in Tripadvisor during your recent stay with us. We all delighted to hear that you enjoyed your stay with us and had a memorable experience and We can't wait to welcoming you back to Novotel Palembang Hotel & Residence on your next visit to the city.

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