Novotel Palembang - Hotel & Residence Hotel 4 stars

Come for business meeting but i can enjoy more, nice building and friendly staff. Special Thanks to Afit, receptionist very friendly

Don't get me wrong. This is a very nice place with very beautiful architecture. But the maintenance staff are horrible. I've been stayed here for every weekend for several months. And almost every time there is water maintenance which make me very difficult to take a bath and go to toilet. The toilet stuff and switch is also broken in some room and never been repaired. The cabinet lamp is always so hard to turned off because the cabinet's door always broken. The Air Con in the lobby is always broken, it makes the lobby so hot. Even the receptionist bring their own portable fan. Whenever I called the maintenance they always want to come into my room without any mask and with a shoes from outside, which is very dangerous in this pandemic. But once again, don't fet me wrong. This is a very nice place, but maybe the reason for the most luxurious hotel in palembang is just four stars not five is thisbbad maintenance stuff.

Nice Iftar, Nice Receptionist ( Mbak Fina ) and very nice pool

Hotel layout is very nice, with pool and capel. Also good and green environtment.

first room 208 no so good, I cannot sleep tightly as well 3 night, I don't know why. But after move to room 108 - 2 night, I able sleep very tightly. Good location, view pool with a cup coffee in the morning, :) is there ghost at room 208?

We come for Bussines event, Receptionist very helpful , next time will come back for staycation.

My kids like to swim in the pool, feel safe this hotel doing health protocol, Reception very friendly we enjoy stay here

the hotel is suitable for famely, when I take my children, they were swimming very happy

Good room

Enjoyed my stay, team was professional and were always trying their best. Rooms were clean and comfortable. Breakfast was my favourite, a wide variety of dishes and tasty.Sufficient staff attending to my needs. Keep it up.

Spent hundred of nights since 2013 at the same hotel, Novotel Palembang. I never get bored! Thanks to Anggi for helping me with the reservation, c/i and c/o. No issues at all, love that smile by the way!

The design of this Novotel was very sophisticated. This hotel have very good building, garden and facilities, but the maintenance need some improvement. The staff also very kind and helpfull. But when I did a check in, I was bit shocked when the receptionist inform me that we are not make reservation yet. Hope that they will more carrefully in the future. Breakfast is perfect, combination of local and international food are perfect. The one thing that I see in Novotel Palembang is the garden maintenance. I understand that is not easy to find a good gardener in palembang. I am strongly recommend the hotel management to send the garden staff to Bali Accors hotel so they can learn how their Bali's counterpart doing a job.

Extra thanks to mister adafi, your lovely manager, who made Sure our stay was enjoyable, chanti for our fresh waffles at breakfast and firman and winda for our coffee. Also reception was very helpful, dany, rahndi and Tammy from the bar saw to our every need at dinner! And mister housekeeping taking care of rooms 209&211 thank you again so much!! Will always remember you!

Every single aspects for 4/5stars accomodation service/hotels are checked. One of the best options for staying in Palembang, whether for business or family vacation trip purposes. Cheers for the hotel team that actually made my stay there satisfied.

Excellent and sprawling property with enough amenities. Thoroughly enjoyed my stay for 9 days at the Hotel. Room was cosy and comfortable, room service was excellent and food was delicious. Huge buffet spread for breakfast. Overall, I had a good time at the hotel. Would like to stay here only on my revisit to Palembang.