Novotel Palembang - Hotel & Residence Hotel 4 stars

Awesome stay with pleasant service

Thank you to very good Receptionist Afit, I come a bit early at 12:00 pm, Reception was so crowded perhaps because of Chinese New Year, I know check in time at 14:00 but Afit help me a lot, he event go further help me for making my flight boarding pass ... very good experience..

The swimming pool is so clean, beautiful & the staffs are nice & helpful

I come to visit my family in Palembang this is my first time in Palembang, a lot of food to try, Receptionist is very help full, Ms. Eka explain very detail where to go what to eat, pool also very good here my visit become like holiday.

my favorite hotel, thank to Ms. Anggi for your hospitality

It's my first time to stay in this Novotel, a great hotel provided a lot of benefits to us. I really like the room, breakfast, pool and location to the mall (very close)

We were enjoying stay in this hotel and had handful assistances from pak Helmi , Accors Jakarta. Hotel staffs are nice and warm welcome. Thank you

Enjoyed my stay, team was professional and were always trying their best. Rooms were clean and comfortable. Breakfast was my favourite, a wide variety of dishes and tasty.Sufficient staff attending to my needs. Keep it up.

Spent hundred of nights since 2013 at the same hotel, Novotel Palembang. I never get bored! Thanks to Anggi for helping me with the reservation, c/i and c/o. No issues at all, love that smile by the way!

Good service

Typical Balinese style hotel

happy hotel comfortable and quiet

we stayed for 3d2n. first night we took superior room. my 2 years old daughter fall down in the toilet because of the slippery floor. also had a head hit by the sharp edge of the furniture. we decided to move into the junior suit room on the 2nd day so that our daughter had more space for walk, run, and play. overall, we were very satisfied staying over this hotel. located in the central of the city made us really easy fo find foods and anything else. foods were great. staffs are really best. very friendly, nice, and kind. pools are great. and also the kids club. if we're allowed to give some inputs, please consider to refurnish the interiors into more modern look. finally, we proudly give 8 out of 10 for novotel. keep up the good work.

The design of this Novotel was very sophisticated. This hotel have very good building, garden and facilities, but the maintenance need some improvement. The staff also very kind and helpfull. But when I did a check in, I was bit shocked when the receptionist inform me that we are not make reservation yet. Hope that they will more carrefully in the future. Breakfast is perfect, combination of local and international food are perfect. The one thing that I see in Novotel Palembang is the garden maintenance. I understand that is not easy to find a good gardener in palembang. I am strongly recommend the hotel management to send the garden staff to Bali Accors hotel so they can learn how their Bali's counterpart doing a job.

First of all, i asked for a non smoking room as i cant stand the smell of smoke, however i got smoking room (tho they treated the room, i could still smell the smoke). The room service was excellent, the staff were friendly, the laundry service was amazing. However the bathroom was a little dirty from stain accumulation. And i still dont get why theres no shower curtain.