Novotel Palembang - Hotel & Residence 4 stars

Customer review rating (ALL Rating) 4.6/5 267 reviews

Novotel Palembang - Hotel & Residence - Image 1
Novotel Palembang - Hotel & Residence - Image 2
Novotel Palembang - Hotel & Residence - Image 3
Novotel Palembang - Hotel & Residence - Image 4

Description

ALLSAFE approved hotel

Hotel extras

  • Superior business and conferencing facilities

  • Located near the Palembang Trade Centre

  • Spacious modern rooms with free WiFi

  • Sauna and fitness centre for your workout

  • Beautiful outdoor swimming pool

Our accommodation(s)

Hotel location

Novotel Palembang - Hotel & Residence

Jalan R Sukamto No 8A, South Sumatera
30127 PALEMBANG
Indonesia

GPS:-2.94993, 104.767621

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  267 reviews

TripAdvisor Rating  4.5/5  1,824 reviews

Certificate of excellence 2023

Experience of staying at the Novotel Hotel Palembang

TripAdvisor rating 5.0/5

Compass43265139636 TripAdvisor review

I stayed on 22-24 November 2023, I occupied a superior room, and I think this superior room is big enough for me to stay alone, in my opinion the location is very strategic because it is in the middle of the city and the distance from the airport is not far only only about 30 minutes from the airport I was very impressed with the friendliness of the staff from Novotel Palembang, thank you to Pak Taufik, Mba Gracia and Mba Jihan for their extraordinary service during my stay at the Novotel Palembang Hotel

Dear Compass43265139630 Warmest Greetings from Novotel Palembang Hotel & Residence We sincerely appreciate you taking a time to share us your grateful experience at Novotel Palembang Hotel & Residence. it is through feedback such as yours that we are able to maintain the quality of our service. We have been passed your motivate comments to our team. Once again thank you for your continuous support and we are looking forward to welcoming you back at Novotel Palembang Hotel & Residence Sincerely, Praburizal Front Office Manager

Natural welcome from their staff and ambience

TripAdvisor rating 5.0/5

Faizabdul Families - TripAdvisor review

Novotel palembang, one of the best accor hotel i had visit. Lia and lina from reception are true germs in their area, always providing exceptional service with a smile. They go above and beyond to ensure that guests have a memorable stay. The attention to detail and personalized touch they offer is truly commendable. The warm welcome and efficiency they exhibit truly make Novotel palembang a standout hotel. Bella in the restaurant, also very energetic. She enthusiastically greeted the waiter with a wide smile. Bella's lively presence filled the air, creating an infectious energy among the other diners. As she sat down at her table, her excitement was palpable. Bella's vibrant personality added an extra touch of liveliness to the already bustling atmosphere of the restaurant.

Dear Mr Faizabdul Warmest Greetings from Novotel Palembang Hotel & Residence We sincerely appreciate you taking a time to share us your grateful experience at Novotel Palembang Hotel & Residence. it is through feedback such as yours that we are able to maintain the quality of our service. We have been passed your motivate comments to our team. Once again thank you for your continuous support and we are looking forward to welcoming you back at Novotel Palembang Hotel & Residence Sincerely, Praburizal Front Office Manager

Very nice hotel.

TripAdvisor rating 5.0/5

Chris H TripAdvisor review

Very great and nice hotel with nice rooms, services, crews, foods, facilities. Great breakfast and welcoming crews during breakfast (Pak Chandra and Pak Taufik always recognize us when we stay here).

Dear ChrIshK3865DE Warmest Greetings from Novotel Palembang Hotel & Residence We sincerely appreciate you taking a time to share your grateful experience at Novotel Palembang Hotel & Residence, the whole team is delighted to hear that you really enjoyed your stay with us. Once again thank you for your kind review and we all look forward to welcoming you back to Novotel Hotel & Residence on your next visit to the city. Kindest regards, Praburizal Front Office Manager

[WILL NOT RECOMMEND IF YOU ARE HERE ON A BUSINESS TRIP]

TripAdvisor rating 2.0/5

A L TripAdvisor review

The room I stayed in was impressively spacious, with plenty of corners to explore. However, it's worth noting that the room layout was a bit odd, with even the toilet bowl tucked away in a dimly lit corner. This design choice lent an eerie feeling to the space, which was far from welcoming. My room also had a bedsheet with a huge noticeable stain, which was an immediate turn-off. (See pic attached) Cleanliness is a fundamental expectation, and this was a letdown. The hotel's exterior exuded a Balinese resort vibe, complete with a sprawling garden and a generously sized pool. This was a nice touch and offered a relaxing atmosphere, in contrast to the room's quirkiness. Breakfast at the hotel was a pleasant surprise, with a diverse and well-prepared buffet spread that catered to various tastes. However, Novotel Palembang's location left much to be desired, as it seemed more tailored to the local crowd and wasn't particularly convenient for tourists. Now, for the more perplexing aspects. The hotel's association with a "Men Health Spa" and also connected to the mysterious Executive Night Club, concealed behind high-security doors, cast a shadow over the overall experience. Let's just say it's the type you and I both know about, and it left a rather uncomfortable vibe in the vicinity. The secretive nature of the club, complete with well-dressed women going in-and -out of the staff entrance, and booming music late at night, gave the hotel an unsavory atmosphere. Let's just say it's the type you and I both know about, and it left a rather uncomfortable vibe in the vicinity. Moreover, the hotel's affiliation with an Executive Night Club, concealed behind high-security doors, was unsettling. The secretive nature of the club, complete with well-dressed women and booming music late at night, gave the hotel an unsavory atmosphere. In conclusion, while Novotel Palembang offers a large room and a resort-like ambiance, the odd room layout and the hotel's curious affiliations made for a less than enjoyable stay. Location-wise, it might not be the ideal choice for travelers. For these reasons, I wouldn't be inclined to return.

Dear Bragpig, Warmest Greetings from Novotel Palembang Hotel & Residence Thank you for taking the time to tell us about your experience at Novotel Palembang and I really surprise to read it your negative experience. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. We took action directly to investigate about this problem and brief them to refresh all standard operation procedure in order to avoid the same problem in the future. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. we are commited to you, rest assure we are taking immediate action steps to regain your confidence in us. I will be available at any time to discuss further, as it will assist us in becoming better at what we do in the future, please do not hesitate to email me at fom@novotelpalembang.com We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Thank you and allow me to serve you better in the future Praburizal Front Office Manager

Superb

TripAdvisor rating 5.0/5

Farrel R TripAdvisor review

The Cleaning service with Sofwatila Khoiri was superb, he cleans the room nicely, and he is kind to us, thanks to him my room is clean and tidy, make sure to give him some credit alright. the service was very superb thats all

Dear 274Farrelr Warmest Greetings from Novotel Palembang Hotel & Residence We sincerely appreciate you taking a time to share us your grateful experience at Novotel Palembang Hotel & Residence. it is through feedback such as yours that we are able to maintain the quality of our service. We have been passed your motivate comments to our team. Once again thank you for your continuous support and we are looking forward to welcoming you back at Novotel Palembang Hotel & Residence Sincerely, Praburizal Front Office Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 44 reviews 7.5/10 Location
  • 234 reviews 8.8/10 Room
  • 216 reviews 8.3/10 Service
  • 7 reviews 10/10 WiFi
  • 148 reviews 8/10 Food
  • 134 reviews 9/10 Amenities
  • 115 reviews 9.1/10 Cleanliness
  • 77 reviews 9.5/10 Comfort

Powered by Trustyou

Our other establishments nearby

ibis Palembang Sanggar 3 stars

Customer review rating (ALL Rating) 4.4/5 (71 reviews)

At 3.687 km

See the hotel
All our hotels in Palembang